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Excellent location for Christmas markets.


Ideally located at the main square, the hotel was really nice choice for my purpose - beginning of Christmas market in front of it was an added bonus.

Location could not be better for xmas markets, walking distance to all main sites.

Terrific location within walking distance of market, restaurants and shops.

Literally across yhe square from the main food markets and then up the hill to the old town.

Don't forget to sample the fresh fruit at the market.

Dulac market is just opposite .. Upper town walking distance.

And, with the Dolac Market so close, we thought it odd to serve bowls of tinned fruit

Excellent location, just 5 minutes walk to Dolac Market & Tkalceceva Street, and 10 minutes walk to Museum of Broken Relationships 
Really good breakfast spread with options ranging from fruits to eggs (cooked to your liking) to strukli to champagne 
They have renovated one part of the hotel, this part has modern rooms 
Very clean rooms & good room service 
Friendly staff
In the middle of really good restaurants (Vinodol, Lanterna, Baltazar)
I would surely re-book this hotel

It is located in the centre of town next to the main square, within walking distance of all of the attractions, the markets, shopping, bars and restaurants.

Hope to be back at this hotel in December for the Christmas markets.

This pretty Hotel is so central located - just a few minutes and you are at the market and all the Historic places!

It's a no traffic stret and during Christmas it has a Christmas Market just in front.

We went for the Christmas market and it sure was Christmasy it snowed while we were there and the hotel was cosy warm then when we opened our window we could smell mulled wine and hear Carol singers!

I liked that we could go out to the different markets and we were never that far from the hotel.

Right on the square where the Christmas Markets are.

Stayed a night here and was extremely impressed, very large modern hotel in the centre of Zagreb.

It is a clean hotel with modern parts cobbled onto a non-modern sensibility.

Rooms were modern and clean and the staff knowledgeable and really helpful.

Hotel rooms are in a new construction building, very modern contemporary styling.

My stay at Hotel Dubrovnik was great my room was very spacious and modern.

The rooms are more modern than I expected, the bathrooms are really what needs an update

icer than we expected (more contemporary and very comfortable), and the room included an unexpected happy!

The foyer of the hotel is a little confusing as it is a mixture of modern and old, with the modern not being done that well.

This is a big hotel, quite modern, which hosts business people, some tour groups, and tourists.

The hotel itself is modern and the rooms are spacious, clean and quiet!

Great service, clean, modern, parking, restaurant steak house also great food and service.

We had booked Deluxe King Rooms which were a very good size, immaculately clean and tastefully decorated in a modern style.

It looks modern on the outside with a large and tall almost all glass facade.

Modern grand entrance
Lots of conferences take place here, so can be busy
Old/ New sections of hotel.

Breakfast buffet was poor, I'd expect a wee bit more quality for what I paid per night.

Such poor attitude or behavior reflects negatively on the image of your establishment which deserves its 4* rating!! !

Some pieces of furniture have scratches, the breakfast is average and the gym is very poor.

Very poor layout of breakfast area/ poor choice - my expectations were higher

The set meal for groups is not so good, desserts were poor, mixed fruit one night and a piece of apple strudel the next.

The one disappointment was the food - breakfast was of limited choice and the buffet on arrival of the group was in our opinion poor.

She gave us poor directions in a poor English to hail One.

but, perhaps because I have spent extensive time in SEAsia the poor chinese fellow was perfectly understandable.

poor access to the hotel, TAXI your disembark a couple of hundred meters away.

but the link from that out to the internet was poor, it kept dropping out and wasn't good enough to make a Skype call.

Breakfast is very poor, internet speed is very low.

The location is great, staff are professional and helpful and the rooms are clean, comfortable and well appointed.

The room was clean  and spacious with friendly staff.

The room was very clean, quiet and had all the comforts.

Rooms are clean and well furnished, size are not wide

Rooms were clean and spacious (compared to many in other parts of Europe).

The rooms are clean, nice beds and confortable  and Breakfast is great.

This hotel offered a clean room in which we slept well and enjoyed very good breakfasts.

The rooms were spotless and comfortable, breakfast was tasty (hello free champagne!

Housekeeping each day was excellent and the room immaculate.

A comfortable bed, clean room, attentive service, and a perfect location.

Rooms were clean and well furnished, and the included breakfast was great!

The room was clean and comfortable, and the shower spacious.

Rooms were clean and decent size for Europe.

Rooms clean and well maintained, also WiFi speed was excellent.

Also people were walking round the Esplanade with dogs which we found disgusting!!

But room was completely filthy and initial service when checking in was awful

Therefore for the entire week we had to keep the windows and curtains closed to ensure the noise and smell was kept to a minimum.

..  we had to change rooms because the first one smelled like an ashtray (it happens) and they were very pleasant about changing.

Room we booked was smelling really bad, they moved us to another one, which had trees in front of the room instead of ocean.

The toilets in reception were disgusting!!

The bathroom was disgusting with mould on the tiles and the SOS cord should never be touched for fear of contracting some disease.

though the room should have been non smoking it really smelled of stale cigarettes.

but most Brits and Americans will find the smoking in bars a real throwback nuisance.

butts after a very long day of travelling.

Breakfast was ordinary too, not many options and the food was flavourless and stale.

No idea what the VIP treatment was, we waited, were rushed and put in a room with a musty carpet.

The best hotel I’ve ever stayed at (for under £100).

Probably the best positioned hotel in Zagreb.

The best thing of breakfast was local dish štrukle which was really delicious.

Its the best option for a short stay in the city.

The Hotel Dubrovnik is one of the best hotel experiences we can recommend.

The staff was very helpful and the breakfast was the best around.

but the Best Western Astoria Hotel (where we stayed as well) was cheaper and better quality.

Breakfast was one of the best we have seen in our many trips to Europe, parking was a great option.

Hotel Dubrovnik Zagreb is in the best location.

Absolutely fantastic hotel with great service and the best position in Zagreb right next to the main square.

Staff were wonderful and it was the best pedicure I’ve ever had.

Location is the best, with walking streets and small squares surrounded by great architecture and filled with eating and drinking options.

The best thing is close proximity of center of the town.

The best front desk staff - very welcoming and super helpful.

The waiter Marin was the best, easy to communicate witha and he had best suggestions for drinks and food.

Good points
- the location, literally right next to Ban Jelacic Square is easily the best feature of his hotel.

Hotel Dubrovnik

poor

smell

the-best

market access

modern

After a total of three calls to complain, we finally got a technician at about 1am to check the ac.

Seemed like she just didnt want to do the extra work of switching names.

Poor mattress, dry air at room (air conditioner fault?)

Non working air conditioning which is not uncommon is europe

Air conditioner not great and mostly not working.

Housekeeping says that the smoking and non smoking rooms share the same vent and hence why.

The fridge was dirty inside, the robes had holes, the air con sounds like a freight train.

We blew a fuse when we tried to use a plug adaptor for a hair dryer.

but it had a window that could be opened which cooled the room nicely.

In Europe apparently they shut off ac in rooms for the winter and the heat is turned on.

The A/C did not seem to work so we opened the unusual window that only opened about 4 inches.

However, there is no working air conditioning in the hotel.

AC in my room 1229 was not working properly

but not Air conditioning since they had just changed the system to heat since it was October.

Air-conditioning was not turned on during Autumn season, so the windows had to be opened otherwise it gets too stuffy in the room.

The rooms are run down and walls peeling, air conditioning does not work as expected and the services in the hotel are poor.

The buckling carpet in the halls and the old furniture in the rooms just needs to go.

The hotel has a wavy carpet in the hallways which urgently needs attention.

Carpets were stained and well worn and the iron provided was cheap.

I noticed that the carpet in the hallway is worn and had some spots.

Room quality is terrible, furniture is very old, carpets are dirty, the windows were probably last cleaned a month ago ..

Some of the quality furnishings and carpets are looking a little tired.

There were stains in the carpet, curtains, and even on the lampshade.

Overall, Westin Zagreb needs significant maintenance & upgrade - it is a very dated property with stained carpets, smelly corridors & rooms.

My room wasn’t vacuumed before I checked in because there was a lot of hair on the carpet and bathroom floor.

but room very dated,dark Deco carpet did not fit raised up in several places,bathroom door didn't close and scuff marks all over wall from previous occupiers
Does need money spent on rooms.Certainly not 5 star.

Breakfast area and reception was ok we were on the 9th floor the lifts shook every time you went in them which was awful, rooms very dated decor was old and carpets in the foyers one levels were all lifted and stretched it’s like they need relaying.

However, getting a little long "in the tooth"  And could use some maintenance and refurbishment   Carpets dirty and torn in hallways.

but to be a bit picky, the carpet and under felt needed replacing and the bathroom fittings needed maintenance.

The carpet has holes in various spots in the hallway and in our room. Furniture is more or less modern and up to date,

The room is veery old even when you arrive at the 4th floor you are welcomed by stains on the carpet.

The shower drips (more than one room; my colleague found the same issue), the carpet wasn’t properly hoovered when I arrived and was threadbare, the wifi frequently drops (I’m here for a conference and having to use my phone data connection as a personal hotspot to get my work done).

though it needs some refurbishment (floor carpet doubtfully clean).

The entrance was a little off putting-cracked cement, and the hallway carpet was coming up.

The room itself was an ok size, with a nice two sided view over much of the city.

We had a wonderful view over the city and they accommodated us with adjoining rooms.

They gave me a nice view of the city, such that on sunny days, I had a beautiful view.

but 

The rooms - check in staff put me in a (?recently) renovated room with a city view , and she specifically said that the renovated rooms are definitely better than the others.

The room had a nice view of the city with a comfortable king bed, a safe in the room, and comfy robes.

The hotel and room were very clean and we had a nice spacious room We had a corner room with a nice view of the city.

Central location with great view over the city from the top floors.

The room was fine, the bed very comfortable and the view was toward city center this time, so it was a fabulous view.

Had phenomenal view of city especially at sunrise.

She put me in the room with a view of the city center on 11th floor.

There was a safe, an ironing board, and a city view.

The room I got had been recently renovated and had a wonderful view over the city!

Lovely view of the city from the 17th floor.

Room design is wonderful and we had a great view over the city during the World Cup final game!

I had a spectacular suite with fantastic city views.

We were on tour and the hotel is within easy walking distance to Uptown Zagreb and lovely city views of Downtown.

The room was fabulous with an incredible view of the city.

Our room had all of the modern luxuries and amenities you would expect from an upscale hotel, with the added bonus of having an incredible panoramic view overlooking the city.

really nice,the deluxe room on 10th floor was superb,comfortable with a view towards the city cathedral.

The customer service was great, all the employees were very friendly and accommodating!

Staff was most friendly and helpful, looking forward to ending our month long trip in Croatia back at the hotel for a couple of nights.

Breakfast was great with a large selection of hot and cold food choices and the morning staff there was so friendly and helpful.

Friendly staff, tasty food and top-notch friendly and expedient service staff.

Up until then, my friends and I had been very satisfied with the Westin: friendly, efficient staff, excellent meals, clean rooms etc.

They are all dedicated super friendly doing their best to please you Reception is Excellent.

This was also the case in the Diana bar, with friendly staff and great service, and even live music some evenings which was nice to listen to whilst enjoying a drink before going out.

but the room was clean, staff friendly and helpful and the breakfast buffet was the normal.

They are all dedicated super friendly doing their best to please you.

Great and friendly staff, quick check in/out, upgraded room with a nice view.

When we arrived, staff was super friendly at the desk.

They were super friendly, caring, empathetic, and eager to make my prison experience as good as possible.

I was upgraded to a spacious room, the staff was super friendly (especially at the restaurant and Diana Bar) and they took the COVID-19 measures serious, while ensuring guests can still have a comfortable stay.

Very friendly and was very informative about the city centre.

Services were good and staff were very friendly.

Very courteous staff and a special word for Zrinka at the front desk- she was very friendly and helpful with all the details and information about the place.

The staff of the hotel is exceptionally friendly and helpful.

Fairly comfortable hotel with good and strong WiFi, efficient and friendly service, beds were quite comfortable, breakfast adequate, overall I would recommend this place for a short stay whilst in Zagreb

The rooms were very clean with a nice view.

Room was clean, parking plentiful, and the central walking part of town was only a few blocks away.

During my stay in Westin hotel in Zagreb I was really pleasently surprised from the hospitality of the staff, beautiful and clean room, very good and unique food and especially the extraordinary view from the conference room on the 17. th floor:) My special praise goes to the waiter mr. Vlado Jurcevic for his kindness and professionalism, man who was always prepared to do the best for the guests:) I will for sure come again:) Thank you:) 😊

Also the room was kept clean and all the time.

The service was friendly and the room was clean and comfortable.

The bed was large and comfortable and the room was cleaned to a high standard on each day of our visit.

Rooms  clean as was the hotel staff very friendly.

I got a nicely renovated room that was very clean and spacious.

A good clean room, enjoyable breakfast, easy check in and easy walking distance to the center of the city.

Good clean room with all facilities required makes it just over average.

Room was clean, large for a European hotel, bathroom is a decent size.

beautiful hotel 
excellent location 15 minutes walk from downtown or a very short ride by tram
room was clean
bathroom good
pillows were lumpy
beds needed updating
breakfast was excellent with fresh fruits
employees were very friendly and spoke English

its a really busy hotel, nice location, basic, staff are nice, room was clean,

The room was clean and bed was comfortable, so I was happy with it.

It’s beyond disgusting I told the front desk obviously they now

Also, the smell of cigarette smoke that was constantly present on the second floor as you walked the hallway to the gym was not pleasant.

but after his visit I had to get the room sprayed with air freshener to get rid of the smell of his unwashed armpits, something which is totally unacceptable in any hotel especially a 5 star hotel where all employees should pay attention to their personal hygiene, it just seems obvious.

When we left we went down to the dark, damp, underground car park and paid for the parking.

On arrival the room we were allocated absolutely stank of curry.

Bar area was somewhat smoke free until the doors to the smoking area opened.

And last - breakfast is very poor for the claimed level and in trhe breakfast room is smelling like in a canteen, for a reason i dont understand.

the entire lobby reeked of cigarette smoke as the hotel is linked to a casino.

When we checked in we were given a nonsmoking room as requested,

Dirty toilet seats with urine stains, 
The room was infested with bugs when called up the front office they sent a bell boy to kill the bugs, and he said that bugs are normal in Croatia.

although my bathroom often had smell of septic gasses coming out.

Our room was
superficially clean as there was black mold in our shower.

They just feel dark, old, dusty and musty - so much so that I was reluctant to even sit on the couch and chair.

I was initially checked into a room on the 9th floor, which had a permeating/intense smoker's smell (and I'm not sensitive to smoke).

If I had a couple of comments - there was some mould growing in the shower, perhaps it needs to be sprayed with a chemical? Also, there was no bin in the rooms - only the bathrooms (yes, there were two bathrooms, and 2 TVs!)

•	The bathroom had black mold growing in the shower.

The biggest problem was the black mold in the bathroom.

Staff in hotels can decide if guests have the best time ever, or can’t wait to leave.

This hotel had the best breakfast of all hotels we did in Croatia.

After the pool I went to the beauty salon on the ground floor and had the best medical pedicure I had ever had, the girl really knew what she was doing.

but the staff at the Westin did a great job and I wish them all the best.

Bed was definitly the best ever and it was the biggest surprise.

The room was comfortable, one of the best sleeping experiences I had while in Venice, Croatia or Slovenia.

The room was top quality, from excellent and comfortable bed and linen, to the bathroom and ofc room view from the 11th floor - the best view of Zagreb city center.

Well run hotel, probably the best in the town, reasonably priced. Recommended.

Oct, 6, 2022

Dec, 4, 2021

Sep, 27, 2022

Aug, 17, 2022

May, 6, 2020

Mar, 9, 2020

Apr, 17, 2022

Mar, 14, 2022

Oct, 27, 2021

Oct, 10, 2021

Aug, 30, 2022

Feb, 2, 2022

Sep, 22, 2022

May, 27, 2022

Jan, 2, 2020

Jul, 13, 2019

Sep, 27, 2018

May, 30, 2018

Oct, 28, 2019

Aug, 9, 2019