Breakfast buffet is varied with many selections

Breakfast is a great way to start the day!

Breakfast box in case of early flights very kindly offered.

It has a large restaurant open to the public and a breakfast buffet, that is well attended by staff.

But both staff and facilities managed to add  some more good value by themselves here:
Nice hospitality at the reception
High-quality room cleaning
Good breakfast
Well equipped gym
What else to dream of?

Breakfast is an absolutely treat..Prosecco was an excellent touch.

Nice and quality breakfast on a overall decent price.

Extensive breakfast included, not really worth much despite the variety and high quality, since the city centre is crawling with cheap and  delicious things to eat.

Very spacious rooms, breakfast had a wide variety of options and was delicious.

The daily breakfast and the hotel's restaurant, American Steakhouse serves good food.

We had a good sized room, good size bathroom, massive bed, nice shower and the staff and breakfast were both good.

We had a room in the new part,on the 4th floor.Great room,very comfortable,
nice bathroom,cleanliness at high level.Good breakfast,nice lobby.Staff very 
attentive.The Hotel is in the center of town,very well positioned.Parking is available at extra cost and is nearby.

When the windows were closed, there was no noise from outside.

Noise is not an issue, as soon as the windows are closed  there is no noise.

Once we realized and closed the window the noise was virtually gone and the air worked.

Therefore for the entire week we had to keep the windows and curtains closed to ensure the noise and smell was kept to a minimum.

but this was closed on the weekend nights of our stay for some reason.

etc
- my room had a view of Jelacic Square, decent sized window which opened 
- super small safe - does not fit electronics any larger than an iPad Mini

These features may not apply to the newer side of the hotel, which has its own elevator bank.

My only complaint is you can hear everything outside the door of the room as we were by the elevators.

but I was locked out of my room 5 times and it got a little wearing on the 5th floor having to keep waiting for the busy lift to get reception to open my door.

I had requested a room near lifts or reception due to my mum's arthritic knees and they put us in the perfect position which made a massive difference to us.

but we called the lift and found that someone had vomitted on the floor.

I had to take the lift right up near the restaurant entrance rather than the elevators directly in the lobby.

The location is great, staff are professional and helpful and the rooms are clean, comfortable and well appointed.

Excellent location in the centre of the city.

The hotel has a great location, rooms are large and housekeeping is excellent.

Great location and atmosphere, the staff couldn't be more dedicated to their work😊 A hotel room with basic things,

Overall good hotel with a great location.

would stay again if Zagreb as location was fab.

Yes of course, the hotel Dubrovnik’s location is its key thing.

Excellent location for Christmas markets.

In spite of the central location in buzzy streets, didn't feel any noise.

As a cherry on the top, the hotel is located literally next to the main square.

This is posing a question, why would anyone book this hotel using Booking.com when you can get the same room for the same cost and free parking??

I agree with obtaining room on the upper floors.

The room price is very fair, and arguably a good deal.

however,  the room was much warmer than 23c.

however four of us checked in and all of the rooms were at 25°C.

The hotel was spotlessly clean, and rooms were quiet.

Our room was so comfortable  and spacious with large bathroom and even a tub!

But the rooms were a good size, service good, and the place is kept very clean.

One night stay for business, easy check in and room was nice overlooking the tram and city centre.

Jelene Krizarice, Kraviarske, Zagorje Adventure, Plesivica, Planetarium in Sfericni Kino Astroport 360, Čatez ob Savi Tourist Information Centre, MotoTripsRiders, Admiral automat klub, Castle Orsic, Viatica Travel, Castle Erdödy, Erdödy Castle, Escape Room Catez, Turisticna Kmetija Zevnik, Terme Tuhelj, Ranch HFC, Heli Center, Heli Center Toplice and Thermal Spa Aquae Vivae

Starting from efficient, kind and knowledgeable staff, going over well furnished rooms, all the way to the congress center with cutting-edge equipment and service, Hotel Dubrovnik is a safe heaven for business guests.

The reception team were very apologetic and finally at 1:15am I was moved to a single room on the top floor just to be able to get some sleep,

Negatives were No tea/coffee in the room and no bath .

But wait there’s more folks NO in room tea or coffee. .

A few complaints: When our room was cleaned, dirty coffee cups were left and the in room coffee and sugar were not refilled.

Only downside I found was no tea or coffee in the room.

My only complaint was lack of water in the room or coffee.

Also no tea or coffee in the room which is usually standard.

We arrived early, at the reception they complained that we booked with agoda and that they could not give us a room in the renovated part with one big bed.

The staff are brilliant, cheerful, friendly and helpful.

Staff were friendly and we had early check in.

I will always come here when going to Zagreb for professional reasons! !

Professional service, very good house keeping.

The hotel location is absolutely perfect for anyone visiting Zagreb as it is just off the main square, the staff are very helpful and friendly and the hotel's dedicated parking lot is about 2 minutes walk away, which is a godsend for a city centre hotel.

Hotel Dubrovnik

room coffee

closed

elevator

room

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staff

The hotel breakfast was definitely the highlight - just wonderful!

Breakfast was varied and good and the location was ideal for being just outside the main centre

Breakfast is good, staff is very friendly, you get umbrella when it rains, just a shame the room is dated

Breakfast choice is vide and everyone can find something for themselves.

The breakfast was nice and so was the gym, which is nice

Breakfast was plentiful and the restaurant was well stocked with fabulous whiskeys which was very pleasing to my husband.

Excellent ,highly recommended,had a group of 44 people staying for a week in this hotel and all were satisfied,with clean rooms, friendly staff,and a beautiful selection of food at breakfast,best of all is the central location of this hotel within walking distance of all major sites

Beds were comfortable and towels were plentiful.

The room was very nice, the staff was very helpful, and the breakfasts were great.

I had breakfast in a quiet cavernous room with vintage decor.

We were not disappointed as the dish was delicious and rich.

Great breakfast with lots of local and continental options, including champagne.

An excellent breakfast is provided in the dining room.

full standard breakfast nice room staff were most helpful with getting around the city.

The breakfast had a large array of choices - a large selection of foods from the buffet made it really easy for all.

Jelene Krizarice, Kraviarske, Zagorje Adventure, Plesivica, Planetarium in Sfericni Kino Astroport 360, Čatez ob Savi Tourist Information Centre, MotoTripsRiders, Admiral automat klub, Castle Orsic, Castle Erdödy, Erdödy Castle, Viatica Travel, Escape Room Catez, Turisticna Kmetija Zevnik, Terme Tuhelj, Ranch HFC, Heli Center, Heli Center Toplice and Thermal Spa Aquae Vivae

The City centre is a short walk in the other direction, so ideal for seeing the main sights.

but you are in the centre of Zagreb .Close to train Station and central square.

The location is great, right in the centre of town and close to shops, cafes and restaurants.

Although the hotel is in Center of city there was no noise.

We found this hotel ideally suited for us , it is very close to the city centre,

The location too is ideal since hotel is surrounded by shops and restaurants plus it’s walkable to both the train station and city center.

You can walk easily to the centre of the city and everything it has to offer.

Situated opposite a park, the hotel is a short walk from the town centre and all that offers.

The Palace Hotel is set in the center of Zagreb, immediately next to a beautiful park with gorgeous plantings of flowers.

Within walking distance to a center square that had music and small vendor fronts selling beer, wine and other things.

The hotel is located at a very central place and very easy to commute to eating paradise, shopping centres, historic places nearby, train station etc.

They had a wellness center which offered relaxing message.

This hotel is in a great location for the city center.

Onsite wellness centre and conference facilities.

Service is very professional and hotel is situated in the center of Zagreb.

Zagreb's main city center, Ban Jelačić Square, was a 4-block walk from the hotel front door.

Josip, Outward Bound Croatia - Day Adventure, Green Gold Club, Svijet Piva, Peaches & Cream Bar, Kuca Senoa, Kavana Corso, Beer & Snacks, Majstor Kuhar, Cat Caffe Zagreb, Hrvr, Mladen Grubić Art Jewellery, Lapidarium Jewellery Shop, Gric Witch, Senator, Croescape, Taste Zagreb, Ljekoviti dodir, Gulet Cruises in Croatia by Mastercharter, Mo Fit, Caffe Bar Concordia, Potter, Beer Shop Pomalo, Amazinga, Senator, Studio Silvija, Punto Zagreb Day Tours, Hello Zagreb Day Tours, Crkva Sv.

The hotel bar/restaurant had a terrific selection of whiskeys and the decor was lovely.

but with a really modern, relaxed service style.

Used to be  a trendy hotel, and to be honest, it has something,

Rooms are warm, clean, cozy and comfortable.

It has an old style charm and the staff is friendly.

but the old-world charm is only too evident & the Cafe & Restaurant exudes a classical era of ease & privilege when dining.

It is refreshing to be in a hotel that maintains its own personality and charm instead of the cookie cutter chains.

It has great old world charm and sophistication.

Next time we visit Zagreb we will certainly stay in the hotel which had an art nouveau style to the decor that was very charming.

It's a historic property, with a bit of charm.

The Palace is a stylish echo of a bygone age where friendly and courteous service is offered as the norm in a traditional Austro-Hungarian setting.

While the hotel is traditionally elegant, the rooms have been refurbished and provide all modern amenities that a guests could expect.

This hotel reminds me of the Plaza in New York City with its old-world charm.

It is a grand old European style hotel with an elegant feel.

but need more atention on cleaning,was mold on the windows.tasty breakfast and nice people.hotel is in the center of the city.

I would question some of the cleaning especially in the bathroom in the shower area with black mould between tiles, etc.

but the blow dryers looked like a hand-held vacuum cleaner!

On our first full day at the hotel, no maid had come to clean our room by mid-afternoon, so I found one of the housekeeping staff and requested a maid (they were still working, I ascertained).

First night they cleaned the room and more or less vacuumed the carpet,

Also the toilet had to be cleaned by myself, because it was not clean 100%.

I told them the door did not close right - because I had checked it before I left and that these instructions should be left for their housekeeping.

You were not allowed to hang any washed clothing in the room or the housekeeper would take and send to their laundry to charge you to have cleaned, This was bordering on ridiculous and controlling and this is why I marked down my score.

I did not tell housekeeping just to see if they would react.

Warnings are given that if clothes are found hanging in the bathroom, they will be confiscated, taken to the laundry, and you will be charged for their cleaning.

The maids will come and take it and then charge you for laundry service.

If the see them hanging, they will take and wash them and charge you ( and hotel cleaning prices are high) I used a local laundromat.

Very nice room and if I recall a nice evening meal too in quite a sumptuous dining room.

We were very pleasantly surprised by the hotel restaurant.

Huge selection, of any type of food you like to eat.

I dined in the restaurant and had a cottage cheese specialty, asian salad and local bottled beer.

Most importantly the service while we dined was excellent.

< 10min walk to city square where restaurants & stores are abundant.

The breakfast was awesome - a large selection of foods from the buffet made it really easy for someone with special dietary requirements.

In the following days, the hotel sort of "redeemed" itself through the excellent service provided us by the reception staff, restaurant waitstaff and housekeeping.

The restaurant offers a good range of traditional and local offerings in a tasteful setting.

The room service I have to give credit we ordered some very nice meals from room service and arrived hot so credit is due there - the kitchens are orgainsed and the food is of a standard.

To compound the damage, the hangers were those kind that have rings which cannot be removed from the bar.

sign was torn, and I had difficulty attaching it on the door knob.

The only drawback for me is that the hotel has a strict rule prohibiting guests from rinsing out their clothes and hanging them in the bathroom.

but not that far removed from that technology.

The worst, I consider it like an unacceptable offence to the level of gusts this hotel has: you will find in the room a notice that, in case they will catch you with washed clothes in the room, they will invoice you the rewashing made by themselves  (I really don't expect somebody to do it at this level

Pay attention to the notice on the desk in your room - NOT in the bathroom - that says that if you do ANY washing of clothes - yes, one pair of bikini underwear - and leave it to dry anywhere, they will take it, wash and dry it AGAIN AND CHARGE YOU FOR IT.

Palace Hotel

housekeeper

sign

restaurant

decor

center

The breakfast was excellent with good service and mimosas and bloody mary's!!!!

Breakfast was great with a large selection of hot and cold food choices and the morning staff there was so friendly and helpful.

I especially want to mention the superb breakfast, in my opinion it's one of the best breakfasts in Europe I've had.

I particularly appreciated the young lady who’d bring my dinner most evenings, who’d wait across the hall until I picked up the food, ‘to make sure you are okay.’ There was also the lady that brought my breakfast who was also very kind.

And breakfast with help yourself sparkling wine is a great way to start a Sunday.

The breakfasts were excellent. We renegotiated our room rate when we knew we would be staying for a while (moving in!!)

Comfortable beds, lovely staff, great buffet breakfast with good cappuccino and great workout gym.

Staff is very pleasent, breakfast is excellent, view from window is overvelmed!

Breakfast was very good as you would expect from a 5* hotel with a range of hot and cold food on offer, and the service was great from one particular lady

but the room was clean, staff friendly and helpful and the breakfast buffet was the normal.

:  Everyone visits the breakfast buffet twice, and having filled up with what they knew on the first trip, on the second trip, after consulting that printed introduction to the Croatian breakfast, some guests might venture to sample the flavours of Croatia.

Special thanks to Mr. Vlado - who worked at the wedding reception on the 17th floor, as well as the breakfast restaurant - for his kindness, great service and warmth.

Breakfast was outstanding - terrific variety and everything was very fresh.

Room was clean, parking plentiful, and the central walking part of town was only a few blocks away.

but within five minutes of asking for linen, towels, washing powder, toothbrushes, adapter etc, there was a knock on my door and voilà! 2.

The room had an interconnecting door, and while locked, allowed for sound to travel so easily, so even when our fellow guests next door had the TV on or went to the toilet, we could hear it, which isn’t what you want - privacy was nowhere to be found.

We kept the do not disturb sign of the door as we didn’t want anything else to go missing.

Bar area was somewhat smoke free until the doors to the smoking area opened.

but room very dated,dark Deco carpet did not fit raised up in several places,bathroom door didn't close and scuff marks all over wall from previous occupiers
Does need money spent on rooms.Certainly not 5 star.

Apart of that - between our room and the next room was a door.

After I went to the reception to change the key 2 times it was found out that the door lock was not working.

On top of everything that did not work properly, the rooms definitely need some updates, since in the bathroom the electric plug is falling off the wall, the handle is disconnecting from the door, and not to mention that things they said should work that did not.

The dresing doors was broken, window curtain was falling, the water in the bathroom sink was pouring, the shower was broken, the safe, the electrical sockets and so on.

The bathroom door closes onto the shower door.

The bathroom shower is designed with a glass door that goes just half way along the tub.

Housekeeping staff refused to open the door or call reception.

The rooms are separated by a double door, which make the sound fly from one room to another!

the only remark I have is that when housekeeping is cleaning the room next door not to knock on wood to wake you up in the next room that is soooo annnnnoooying. .

however the bathrooms are miniscule you cannot open the door and shower at the same time.

We come Back to the Hotel after one o!clock, unfortunaly our door doesn`t open with my card, not with the Card from my wife and the third card was blocked to.

though there is no noise barrier in the adjoining doors between rooms, so perhaps one should seek out rooms that cannot be joined.

I was flabbergasted when I heard a banging at the door that was incessant and urgent for no reason and found the tv service guy rudely barging in when I hurried to open the door.

The buckling carpet in the halls and the old furniture in the rooms just needs to go.

The hotel has a wavy carpet in the hallways which urgently needs attention.

We did have some excitement for two nights with a guard placed in the corridor outside our room who was awake all night for both nights, which didn’t make those night sleeps feel comfortable knowing he was right outside.

Also, the smell of cigarette smoke that was constantly present on the second floor as you walked the hallway to the gym was not pleasant.

I noticed that the carpet in the hallway is worn and had some spots.

The room acoustics isolation was very bad, anyone in the hallway could hear you talking in the room.

Overall, Westin Zagreb needs significant maintenance & upgrade - it is a very dated property with stained carpets, smelly corridors & rooms.

However, getting a little long "in the tooth"  And could use some maintenance and refurbishment   Carpets dirty and torn in hallways.

The carpet has holes in various spots in the hallway and in our room. Furniture is more or less modern and up to date,

The entrance was a little off putting-cracked cement, and the hallway carpet was coming up.

Even in entrance hall carpets stuck down with sticky tape.

•	The carpeting on the 4th floor was "puckering" in multiple places in the hallways and in front of the elevator creating a tripping hazard.

The carpet in the hallways to the rooms was old and dirty and there were numerous scuff marks along the walls.

but was most sad to have included this property in our current tour of Croatia.. the property on the whole is VERY RUN DOWN, the corridor carpets stink, the building is OLD and DATED..

The carpets in the hallways are a bit jaded and could be in for a change soon.

You enter the hall and you get the feeling of quality.

the hall at the top floor was rented for a celebration.

We got  quite a shock from the corridors before entering our room.

Location wise pretty good, easy to get around, especially into the city center, facilities such as gym and swimming pool, absolutely fine.

The hotel is located in the center and is about a 15 minute walk to the main square.

The location is very close to the centre.

I found the location ideal and knew it was not the most central,

In the middle of downtown, good location.

Biggest issue with the hotel is the location.

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