The buffet was great at breakfast time as this was included in our stay.

Breakfast on 2nd floor is ok (club loubge on 8F wasn’t open for bf at that time).

Great coffee with the best friend at MARCO POLO,excellent service and sweet smiles.Ice LATTE and Capuccino are smell 
well with delicious bread.Sunny day with relax mood.

The rooms are spacious (ask for a view over the lake), and the breakfast is sumptuous.

Food：delicate delicious cuisine especially for the cocktail recommended by Lucy Chen.

Also, homemade delicious gourmet chips! 😎

The world best Service and food on the Continental Club.

The breakfast buffet had quality and good spread.

The food were delicious as well and it is definitely a must try place if you are visiting in xiamen.

Breakfast is served in a private lounge on 8ty floor and will get various fishes made to order, lovely area to relax in a more private space for breakfast plus staff all very friendly.

My family really enjoyed staying this hotel, especially great service, delicious food and location.

Cozy atmosphere of Continental Club Lounge.

Breakfast also very good with different types of food.

Breakfast has some great options and the late night snacks have a decent variety.

My favorite bit about this Hotel is that the buffet was amazing.

The buffet breakfast offers a good selection of western and Chinese food.

The breakfast food is great as is the cocktail hour treats.

Club floor food provide delicious food, fruit juice and good air condition.

the breakfast in executive lounge is very good and special wishes are fullfilled all the time.

Amazing experience this time!Thanks to Vincent we got a really personal attention to our needs, staying in the hotel with small kid turns out to be great due to very professional and friendly attitude!

Friendly staff was assisting everywhere and tables were quickly cleared of clutter.

All staff from Front Desk & Housekeeping were friendly and helpful.

Warm & friendly greeting on every visit - always made to feel welcome and  with staff such as Gilbert looking after us we can’t go wrong, shall keep coming back to this oasis in Xiamen.

I really enjoyed my stay in the Marco Polo hotel: friendly service, personal approach and perfect location.

I'm from Singapore and was happy to have a wonderful experience with the friendly staff and excellent service provided, especially front desk staff Zoey and duty manager winner are very helpful.

Overall the staff were polite and friendly.

Friendly staff that caters to your needs is truly a 5 star way, Rare find in China,

The hotel staff are very friendly and helpful making one feeling comfortably at home.

Thanks for Lucy and Melissa, very good service and friendly.

great choice of wines and a friendly service.

My special thanks i would like to give the Continental Club Floor Manager Zoey Lu, who has served and supported me this time extraordinarily professional courteously and friendly.

The staff was very friendly and quick to assist with any issues we had.

Staff are exceptionally friendly and always willing to help.

Staff are very friendly and attentive and most speak English fairly well.

Mr. Felton Wong of Concierge has been very helpful and always very friendly to house guests.

The Staff are so polite, helpful and friendly.

Staff here were also friendly for me,  that was the reason why I came here everytime.

The club lounge manager Zoey and staff cary were friendly and professional，always present a warm welcome to us，the lounge and  cocktail time  were amazing.

Sometimes, language level of the receptionist or room service operator I speak to is excellent, and at other times I find it easier to revert to my poor Chinese in order to communicate rather basic messages.

Elevator music in the lobby, poor service in the lobby.

The biggest disaapointment was that there was poor internet connection (or no connection at all) during my 3 night stay.

This left a bad feeling for us on our final night and I would not dine at the hotel or bar as a result of this poor service.

i asked the poor girl that was alone what's this smell .

Cold, poor quality food and absolutely chaotic service.

Their speed of service for basic requirements was extremely slow.

Only 2 clerks/desks open for check-in and out, slow procedure and through new security system it is not possible to check in on the Continental floor!

The service at the lounge is a little bit slow and not so much adequate,

We also tried the Japanese and Chinese restaurant, the service is slow.

Check out was a bit slow as the reception is desk style so there are pros and cons.

it seems that it is always slow ans sluggish.

Postive:
Old town - bars, restaurants & night life
Good service
Nice pool, sauna & gym
One way free shuttle to airport

Not so positive:
Small room
Room's interior needs updating
Rusty bathroom fixture
Old carpeting
Dusty & not clean
Wifi is very slow

Even there own ability to use their credit card machines was mind numbingly slow.

For the price I paid for this hotel I was not happy with the slow internet, frequent disconnects, out dated bathroom, and no heater in the room.

The AC was not strong enough, one of the cleaners used smelled a little musty, people were smoking on the non smoking floor and used items were not replaced (face cloths, body wash, batteries for the scale).

but the non smoking room I requested turned out to be a smoking request.

simply put them to non smoking floors 。 5. more incentive to direct booking guests6.

The guests stay in this hotel smoke a lot, even non smoking room can smell smoke. ..

The area iis all non smoking and smokers have to retreat outside by the pool if they wish to light up.

Non Smoking rooms still smell of cigarette -

I was not pleased to be given a room with smoking smell , I then changed

My colleague's room had a strong smoking smell.

To sum up the room review section is, you walk into the room and you will smell how old this hotel is.

The rooms are bit old (urgent renovations recommended) and there should be more non smoking rooms!

The free weights are old and the back gym room smelled so musty.

However, there was this issue with the cigarette stench.

The Hotel looks out on a lake, which can smell a little in the height of summer,

Nice and comfortable room except there was a bit smelly on the bathroom sink drain.

The staff really need to pay more attention in my booking of two rooms - one smoking and one non-smoking - there is no point of asking me repeatedly if I mind two non-smoking rooms when it is already mentioned in my request.

Western breakfast was totally under the bar - sausage, ham and bacon were disgusting.

Before checking in, I heard that this hotel is very kind to the members,

Staff at the desk we’re always helpful.

The French GM was very kind to give me a nice cabana rooms by the pool as I like to go swimming first thing in the morning.

The service provided by Housekeeping team delighted me very much during my stay.Theywentextramiletomakeguesthappy.Welldone!I WILL STAY HERE AGAIN SOON!SEE YOU GUYS!

Thank you to the staff of the Marco Polo gif a very nice Christmas stay.

but the wonderful service the staff and in particular Maria (duty manager) gave us.

Its the 2nd time Ive stayed here and Im Very, VERY happy with the front desk customer service.

Staff are incredibly patient, professional, courteous, and speak decent English.

The building provides some shade and the attendants will jump up to help move lounge chairs to shaded areas.

Attendant wouldn’t allow us to park in front temporarily to check in.

Staff always willing to help and get you where you wanted to be.

The staff is attentive and helpful and speak English well.

Jessica, Lucy, cynthia, carry, and joy are the most helpful during my stay and they give me one of the best experience while i was in china and during my experience traveling to china they was the best so far

Thx a lot！
Staff：Lucy Chen and Melisa rendered me heartfelt welcome and gracious service
Equipment：romantic lighting and users-friendly lifts，24-hours fitness center with a large swimming pool, impressive room facility
Overall：Terrific lodging experience
                Appreciate all here

The Marco Polo has a few tempting restaurants on site including Italian, fusion, Japanese, Southeast Asian and a Starbucks.

The hotel location is good, and there is a nearby Starbucks near door.

Just inside the hotel is an Starbucks coffee shop and a Italian restaurant.

The Starbucks in the corner add bnonus points.

Also, on the ground and second floor of the hotel they have a Starbucks and other amazing restaurants.

Some luxury boutique around hotel, Starbucks and some other western restaurant is situated nearby too.

There is a Starbucks on the back and side of the hotel, which can be accessed from within the lobby.

And, if you really feel the need for caffiene, there is a Starbucks attached to the back corner, which is very convenient if you want a take away coffee, or even to kill a little time before your taxi to the airport.

Hotel is near a local cafe Street, and there is also a Starbucks at the hotel premise itself.

Starbucks in the hotel premises is a blessing.

and the best part is they have a Starbucks attached to the hotel!

The hotel has a nice pastry shop in the lobby along with a Starbucks for convenient coffee and breakfast.

but there in Starbucks right in the hotel building.

bars that serve imported European beers, breadstores, supermarket, mini wet market, foot massage (the Chinese way) and it has its own starbucks.

Have a starbucks at lobby which is convenient.

The location is great with a Starbucks attached and several restaurants, bars and shops just outside.

Downstairs in the lobby - has Starbucks and a few designer shops - so overall the feel is 5star.

Marco Polo Xiamen

smell

slow

poor

staff

friendly

starbucks

The dinning was five star standard, both the breakfast and the buffet dinner.

I can access to 40th floor to have breakfast FOC

The breakfast spread is as great as the buffet restaurant down on the 2nd floor.

Susan, in the downstairs breakfast reastaurant, also ensured that we are prompty attended to during our week's stay.

The food in the main buffet restaurant was good.

Buffet breakfast downstairs had lots of variety.

The breakfast buffet is outstanding and the staff is awesome!

Facility is great and club level has wonderful view and decent choices of breakfast.

The breakfast is very good quality with lots of choice even if you are vegetarian.

We really enjoyed the lounge in the 40th and had dinner in the Chinese restaurant and breakfast at the buffet restaurant and I disagree with many reviewers, we really enjoyed the breakfast (best French toast ever) and the service there very much.

Service is great and the breakfast buffet is pretty good as well

Breakfast on the 2f is good with a lot of choices.

a wide choice of warm and cold dishes for breakfast, different options for dinner.

Executive Lounge and Breakfast buffet has improved

Additionally, I was given the option of having my breakfast at the restaurant. My stay was extremely pleasant as I would give five stars in all areas: from customer service to all facilities (room/suite, lounge, restaurant etc.)

I tried to use Zense, the Chinese restaurant, 

The Chinese restaurant serves tasty food and so does the Q-bar.

The food in the Chinese restaurant is delicious and also the daily breakfast on the 2nd floor.

Both McDonalds and KFC within walking distance if you need a break from chinese food.

We ended up having dinner in the Chinese restaurant which was quite nice.

My lunch at the Chinese restaurant inside the hotel was also super enjoyable.

but was still quite tasty and a refreshing change from the amount of Chinese food we had been eating!

The food in the Chinese restaurant is excellent and certainly would miss it and therefore recommand.

The chinese fusion restaurant offered great traditional food/ with a twist at very reasonable price.

but was invited to a business dinner at the Chinese restaurant.

Also, they have a great Chinese restaurant with a nice setup & marvelous taste.

When we came back to the room at night, we found a nice birthday cake with a greeting card on the table.

but they charged me the full walk in rate, I said the app was down and could I not quality for the same online rates, they just said "no" and that's it.

however, was a very far cry from what the 'excellent' ratings had led me to expect from a recognised brand seeking to charge premium prices.

Few flaws: when we arrived the credit card machine of the hotel would not work and they insisted to get the full amount of the stay plus extras in cash cover, when the problem was theirs and not ours.

but on check-out I was given a bill with no deductions made, and the internet charge was still there.

I had booked a prepaid rate online and received several emails to say my credit card had been charged and the room paid for

much harder than usual
Huge TV
Must be one of the few hotels in China where WiFi is not free; they charge 50rmb for slow wifi and 80 for fast.

The receptions said "nope, you have to come down drop your key, and say you are leaving then we will release charges from your credit card, despite you have settled the payments" is this 5 star foreign brand of hotel?

Laundry service wanted to charge me extra "express charge" for laundry I left at 8:30 in my room,

I's not a big ask and if it's a problem then offer it to SPG card holders then, which I have

They tried hard to solve the issue and I give them credit for trying

taxis are still getting used to the hotel so I suggest you carry the name card in Chinese at all times when venturing out.

The only fault is they charge for internet use in the non club rooms.

Don't forget the hotel name card too for your return trip to the hotel.

Check-in went smoothly even when at first there were some problems getting a deposit from my credit card.

However, the person in charge ended up making cocktail drinks for others and I was waited for 20 minutes to get my pathetic cakes. 4.

The executive lounge at 40th FLoor offered various drinks in the afternoon and meal in the evening where I enjoyed the fabulous sunset view.

Some staff were very courteous (cleaning staff) and some needed more training (executive lounge) to be on par with Westin of other major Chinese cities.

The hotel has opened up its executive lounge to all Marriott Bonvoy members, during the outbreak of coronavirus.

I would like to give a special shout out to everyone at the executive lounge, especially Rachel.

USB plugs would be nice (upgraded and updating the plugs) the executive lounge is superb with three floors and special ambiente.

Stunningly beautiful rooms, superb service staff, outstanding executive lounge.

When I arrived, I received an upgrade to a very nice suite and had access to the Executive Lounge.

My most favorite place to stay was the Executive Lounge on the 40th Floor high above the horizon!

However, I would strongly recommend having your breakfast at the Executive Lounge at the 40th level of your room entitles you the facility as you can have a panoramic view while having your breakfast.

The executive lounge with breakfast buffet was another great experience.

One area for improvement is the short happy hour time at the executive lounge.

The Executive lounge was also spacious and created a relaxing atmosphere.

Check in was done at the lobby in view it was not a peak timing as per norm the check in is usually done at the executive lounge.

Lots of space in the executive lounge on the 40th floor - plus there is a secret meeting room on the 42nd floor you can only get to via stairs from the lounge.

Right next to a big mall and has beautiful views from the executive lounge.

The Executive Lounge has good food and the staffs (Michiel, Mulan, Rachel and Nicole) are very nice and helpful.

The executive lounge provided a variety of food and drink and comfortable seating to visit with colleagues.

Food, the gym, the general service following this was good.

All the staffs provided me the best service I ever had, I enjoyed so much of my stay here, I definitely will stay Xiamen Westin for my next trips, thank you for everything!

As a high level number you always get best service in here.

Special shut out to Emma and Joanna who provided exceptional services and made us feel welcomed whenever we popped into the lounge.

Overall, we are very happy with our stay in Westin, Xiamen as we felt very welcome and the service, in particular, in the Club Lounge, was beautifully delivered by a wonderful team of staff there.

In addition, the executive lounge crew was always professional and polite, always trying their best to provide the very best service.

hotel staff is professional and very service minded.

service is outstanding the bed heavenly the shower not so good good.

The Happy Hour food is excellent in club lounge, so as the service.

The most disgusting thing is the garbage bin placed at the elevator lobby every day (picture 3).

VERY BAD MOLD SMELL DIFFICULT TO BREATHE.

but the carpets were stained, velour furniture had odd “spots” on them, windows were filthy, etc. 7.

but a little smelly of dampness and cigarette.

It's quite disgusting that you find out after you went to toilet that dried pee was and is on your toilet seat.

The Westin in Xiamen seems to have a major mold problem!

The non-smoking room I was assigned had clearly housed a smoker previously.

The sofa in my room was filthy with stains and even after mentioning it to staff nothing was done.

During my long staying from Oct 27 to Nov 11, I had a smoking room and the air in the room was not good.

Pleased to be in a hotel which did not allow smoking in the lobby and restaurants.

but it was obvious that the last guest who used the room had been chain smoking inside the room.

Well, other than the smell, there were two ash trays in the room and no "non-smoking" room signs.

The sewage drain in the bathroom was blocked.

The Westin Xiamen

creditcard

executive lounge

chinese restaurant

service

Was unhappy with the air conditioning, switched it off because not needed,

The air conditioning control seemed to have a mind of its own.

Black mold all over the vents and bathroom is bad!

My only problem is with the aircon system which seems to be shut down by management regularly.

Only small issue was that from time to time we could smell smoke in the hallways and/or through our vents in our room.

but then i noticed people switching off the lights and got the hint.

The issue I found of cigarette smoke in China was only noticeable at the Sheraton when I turned on the aircon full blast so I was pleasantly surprised I could hardly smell smoke.

Pool/Spa: The pool is semi outdoor, and as a typhoon was blowing through at the time of our visit, it was a bit chilly to use.

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