And the only reason I am giving 'very good' rating (and not 'excellent') is that I expected a WOW factor which is not easy to achieve on a weekend evening when I checked in.

Some members of the team had even gone to bed before others food arrived.

When I arrived about 8pm no one around to help with the luggage check in was a nightmare staff do NOT speak English service levels unacceptable.

If they have told me earlier, we would have dropped the upgrade and just do the normal check-in.

After arrival at the hotel I was very disappointed about the lounge club.

Arriving in late July, the room I was given was so hot I had to move.

The rooms will not get to the point of "cold"

but it was cold there, seems no air con running.

We ordered food in the lobby lounge and every single dish arrived cold or not at all.

Front desk staff was friendly to Bonvoy member.

Most of the employees are friendly and helpful.

Staff friendly, good no-smoking policy, nice breakfast, great check in staff

Staff are friendly and kind, they don't measure efforts to attend your necessities always with a smile in their faces.

Very friendly people stays there for supporting anytime.

He is very friendly, greeting myself and my colleagues every morning, and making sure we are satisfied with all the food offerings.

Front desk are friendly and offer me a mountain view facing room for me.

The staff is knowledgeable, friendly and attentive to the customers.

People are general friendly and will help when they can.

The check-in staff were very friendly and spoke great english thankfully, as I am unfortunately one of those travelers who only knows a handful of words in Chinese.

The staff was very friendly and I was upgraded to a suite.

There is also a mall conveniently located just outside the hotel.

Nice location next to the mall & metro station.

The rest of the stay was good and location next to a Mall, very convenient.

Very convenient location we arrived by metro (subway number 2) and walked to the hotel in two minutes.

Great location, just cross the street to find the Wanda Plaza, a quite good mall and supermaket where you can find evething you need.

The location is very good, near to subway station as well as a big shopping center.

Good location near one metro station 
Excellent and helpful Guest Service Mss Pedrazzini

The hotel is located centrally and is next to Wanda Plaza mall.

Located with line 2 subway literally next to the parking lot makes getting around extremely convenient.

It is located immediately next to a subway terminal that will get you all around the city for less than .75 cents (US Dollars).

I stay here several times a year and I call it my Wuxi home because it's comfortable, good location, has great facilities including gym.

Oh the location is great, just beside Subway station

Location is very good and have a lot of options to eat outside and shop in a Walkable distance.

Good staff who try hard to please and the facility is well run, good food and services plus the gym is good and located right next door to Wanda plaza which has many stores to shop at and restaurants.

The hotel is conveniently located next to one of Wuxi's prime shopping malls.

The location of this hotel is great for getting to many tourist locations, including Xihui Park.

This hotel is in good location - steps away from subway line 2 and 15 min taxi ride to huishang old town .

Hotel is located in the city and there are good shopping malls nearby.

The management is literally non-existent, not exaggerating.

To compound a terrible experience we were forced to pay for the atrocious food and service by the duty manager Leo Liu who seriously needs to learn how to deal with unhappy customers.

Why did the management put her working at the conceige desk ?

Wondering how come they keep so old white wines in their cellar which can be proven dangerous for the public health, don't get disappointed if the manager on duty doesn't speak English.

Company booked me a room at the Sheraton Wuxi.

I have yet to be in a room that keeps the room at a comfortable temperature.

At the moment, the room temperature was at 24 degrees Celsius, and I lowered the thermometer to 20 degrees.

The rooms are clean and with the amenities you’d expect with a functional 5* class hotel.

The check in was very smooth and the room very comfortable.

Hotel room 5*
Hotel 3* - smoking drives me crazy
Service 5*
Lounge ~ so so

This hotel is wonderful.

Confortable bed with clean linies, internet in the room is excellent, I used to connect every night with my company in Brazil and it worked properly everytime.

The rooms are spacious, a little dated though.

Rooms in good stand and very clean, I would recommend this hotel for anybody who travels to Wi-Fi.

Buffett had a large variety and room was nice.

The hôtel is very confortable, the room was spacious.

The rooms are very good and specifically the staff is very warm.

The staff change me to a room with right size and I like the room too.

Room was large and spacious, not quite the luxury dugout

I really enjoyed the comfortable bath tub, as the rest of the room which was in a perfect order.

The room was super neat clean, very spacious and comfortable.

Being a Platinum member i always get an upgrade on the room and enjoy the lounge.

The rooms are clean, the staff at the desk speaks enough English to be able to help you.

The loudspeakers that greet you upon arrival outside and inside the vast lobby are refreshingly amusing.

I have been here at least 4 times and I highly recommend it for your visit too because the food and the staff are very nice.

I made a complaint and the reply was - we have trainees working and he must have cleared..!!!

Their staffs are attentive and great service.

The staff of the Wuxi Sheraton is an exceptional gem!!!

Front desk professional staff were excellent, especially Ms. Olivia Xu anticipated our needs and provided very value locate travel recommendations.

The staff is very kind and nice, making the service special, particularly the GSM Ms Lily

Lily was especially impressive with her genuine interest.

The best part of this hotel is the staff.

Lily Pedrazzini was very helpful with several questions I had.

A number of staff speak fairly good English, and are helpful with inquires.

Sheraton Wuxi Binhu Hotel

arrival

cold

management

room

location

tourist

The bathroom features a bathtub, a shower room, a sink area, and a Japanese toilet room.

We also had difficulty locking the bathroom doors.

Thirdly, we experienced a cracked toilet window when we arrived back from our day.

but water was too cold and even showers were cold too.

Our room was enormous and the bathroom was probably the nicest I've ever seen at a hotel.

I left room with hanging socks in toilet for drying, back room at Night to see they offered me a wooden drying frame to hang in the room.

Bathroom: Separated toilet, shower room and deep sink.

I did not eat my sushi  due to the hygiene concerns..

Due to the fact that I booked the highest tier Twin Bed Room, and as an InterContinental Ambassador Member with a Guaranteed Upgrade, we couldn’t get upgraded to a Suite because it was impossible to put two extra beds in their Suites.

The room was very warm (23-24 C) and due to it being winter, the air conditioner was disabled.

The checkout was delayed due to volume of guests and only 3 people on reception.

Have to called to inform the Front Desk and was told it could be due to many new staff not properly trained.

And I decided to move other hotel due to several factors.

The vast majority of the staff were professional and friendly.

Comfortable rooms, good breakfast and friendly staff.

Staff was friendly, helpful and always smiling!

but still a very nice hotel which is quite budget friendly, I didn't sleep there, just saw the room and spent a day in the meeting rooms.

The view of the Wuxi Museum and Park was an added plus.

If you like to walk outside, there is a park where you can mingle with the locals set to marching music every morning or kids riding colorful battery powered toys in the evenings.

It is in a quieter location and my room overlooked the park.

Room on the 28th floor overlooking the park was big, spacious with a nice view.

wonderful place to rest after meetings, a big park just right in front of hotel.

It is a city that most go to for its lake, its mountains, its rich traditional culture, and its cuisines.

The food they served was also fairly pleasant.

We recommend going to the iCafe Buffet Restaurant for Breakfast.

Excellent hotel, restaurants and facilities.

Breakfast is good, the restaurant itself looks sweet.

Service staff both at front desk and especially at the restaurants were professional and helpful.

Position near the traditional walking shop canal, which is very nice for dinner and late walking

All Facilites 
Customer services verycpmplete and pleasent

room service was decent and fairly priced for room service.

The lobby bar is good, also food in the bar is well prepared and presented.

Lounge bar has plenty of drink options and food.

Exceptional service and range of food and alcohol in club lounge and reception.

Breakfast was excellent with a very big variety of food and perfect quality.

Room service was reasonably priced (for Western standards), and the food was good.

Location wise is ok as over the last several years a lot of restaurants and shops have been built up around it.

Food options include Asian and Western and well prepared.

Spacious room and I took buffet dinner at cafe which was good that not many people there.

The club lounge was fantastic with a great selection of food and beverages.

The 1 King Bedroom Suite is a 125 SQM (1250 SQFT) space.

Darren was very kind and understanding, and also had the ability to perform with constructive professionalism.

The hotel is clean and well maintained and the staff treat guests very kindly.

Last , thumb up to the manger Lynn Miao who was very helpful and proactive.

This also applied to the staff whose names I did not capture with my sharp eyes.

The first day we went there we informed the staff that hot tub and jacuzzi is not working.

Maybe the staff can be better trained to deal with such circumstance.

The staff is attentive and speaks a very good English.

Breakfast is a grand affair, attentive staff, nice cutlery, every kind of food you can imagine for breakfast.

Stayed here for a week on business trip
Reception staff very helpful.

Concierge always helpful when we need taxis or other services for business.

Courteous/professional staff to help at checkin (or anytime), wonderful breakfast buffet, excellent fitness center.

Reception staff are very professional and helpful.

At reception we were greeted warmly as Ambassador members and offered all our perks.

The staff went out of their way to make us feel welcome.

The view was the large Taihu Square which is nice to have in the window,

Room on 28th floor had nice view and fitness center well equipped.

Location is also good & views from the room really beautiful.

Facility in hotel is good, good swimming pool, room is clean, big and good view.

InterContinental Hotel Wuxi

space

bathroom

restaurant

view

park

A well appointed hotel with modern facilities and friendly staff.

Hotel is nice, staff is friendly, breakfast offer many choices (as always in Asia), with indoor and outdoor sitting.

The room is amazing the staff is friendly and the Japanese restaurant is excellent.

Visited this Hotel just after its opening, great and friendly staff, nice rooms,

The air conditioning in the rooms do take forever to cool the room and the best you will get is 24c if you keep it on for a day continuously.

The air conditioner in my room wasn't working well and my colleagues had similar problems.

I have to usually jam some business cards in the entry  key switch area to keep it on even when I am not in as otherwise it will never cool down.

Bathroom did not look moldy, dirty or disgusting like at other hotels on my trip.

There was no partition between the non-smoking section and the smoking section in the breakfast room.

Front desk staff has to go two places within the area just to handle   check in and check out customers.

Staffs are kind and keep smiling to provide the best service.

Called reception in Dec, April, and now Mid May, its always pushed to the fact that its central airconditioning, and its never their fault.

It's very helpful for people who have a habit.

Just after a few days when a lot people wanted to eat the chicken peces they changed to a kind of fried fermented fish, which you could already smell from the hotel lobby.

The hotel is the typical hotel which I’m used to, when I travel for business: a large room with couch, desk where to work, Wi-fi connection, kingsize bed and a large TV.

The staff weren't busy and it's a nice civilized touch instead of having to go to the machines and get your own.

The breakfast has good selection (though that is the one area I might question).

In the room I had a desk and chair; meeting table; lounge area complete with TV; large bedroom with another large flat screen TV, dressing area; luxury bathroom complete with bath, shower and toilet, AND another washroom off the office area. Amazing!

Front desk so so
Rooms ok
Restaurants Japanese good , western dinner buffet & breakfast is only average
The best thing is  
They have a great nightclub at the hotel with a  live band & fantastic DJ.

It has sofa set, table and chairs by the window, drink counter, independent shower booth, shower toilet and so on.

In the lobby there's laminate broken on a coffee table and at least one of the chairs has ripped upholstery. There's a nice latte bar, pastry bar in the lobby

Millennium Hotel Wuxi

room ac

room key

smell

suite table

Great central location - Close to subway, shopping, numerous dining choices, movie theaters, friendly parks, historical buildings and heritage tours, [CRH] high speed train access, just 2 subway stops away, Great views from the 43rd floor to the 64th floor

Every staff of the hotel is very friendly and helpful.

The hotel staff are really friendly and helpful.

Very good breakfast with the team remembering what I usually get.

Overall, i like stay in wuxi hyatt and the staff there treat me like a family.

Thank you to the staff who made this a wonderful experience for my family and I.

7 starts for their personality, understanding, support, kindness. Just in one call for both of them, they helped me to the high end :)

Had a problem at this bar also which was quickly rectified.

The doorman greets you every single time even if you step in and out ten times in 5 minutes.

The staffs at front desk were rigid, they checked my temperature three times with 30 minuets. Really?

staff preferred to speak to and support chinese clients - i was told to wait, then he took care of a chinese couple who was not in line.

Waited 15 min and followed up with another waiter who said they would check on it.

Hyatt Regency Wuxi

temperature

wait

Front Desk , Concierge, Chinese restaurant and restaurant for breakfast all staff are very friendly and helpful.

We were greeted by very friendly staff and taken to a spacious, modern and extremely well appointed room.

Employees were friendly, helpful and very service-oriented.

Staffs were pleasant and attentive and I was shown the direction to the ballroom on the 4th level.

He is a very knowledgeable and caring person.

This is our first time staying in this hotel very beautiful property with excellent facility, all the stuff a very professional, very helpful and knowledgeable about local area.

I was very happy with the experience and value for money, this was up there with the best of this kind of hotel that I've been to in my 6 years in China.

HUALUXE Hotels and Resorts Wuxi Taihu, an IHG hotel

Staffs are friendly and helpful in this hotel.

The restaurant is good and the staffs are friendly too.

but rooms did not offer much in terms of views.

but some of the rooms are suffering from poor quality workmanship, but to be honest this is what you get at this price level.

The only setback was English communication with room service personnel was poor.

The price I pay for a king bed room ion the 17th floor,is  394 rmb without breakfast.

The front desk staff has someone who can now converse in English.

I stay  Noble crown hotel  at 2 march 15, elegan n clean hotel, frontdesk is good and have a big lobby, this is  relevan hotel for short  stay especially  after vusit Taihu lake, beside of hotel a minimart and ktv karaoke and a phoenix club.

Looks very luxuous on the outside and in the reception,

Approach FO or concierge for purchase mailing stamps for postcard.

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