As many other reviews have stated, the HVAC doesn’t seem to work.

After washing up, I realizing the abominable odor, and air condition unable to provide cooling temperature, I requested to switch room.

As other reviews have mentioned, the air conditioning does need to be better, especially in the summer months.

Just one issue - AC temperature generally remains high and it gets hotter at night.

My nose is very sensitive, so all night air-conditioning resulted in me having a running nose and itchy eyes today while I am writing this.

The only thing is that the a/c in the room did not seem to cool enough

but it was cold there, seems no air con running.

The bed linens and carpet always felt damp, possibly from no bathroom fan to run during showers.

We had to call only once, about air conditioning, and after the call, air conditioning was provided throughout our stay.

Otherwise, the AC would have been a big problem.

But this stay the AC was not working correctly and that meant not as good sleep as possible.

Front desk staff was friendly to Bonvoy member.

Most of the employees are friendly and helpful.

Staff friendly, good no-smoking policy, nice breakfast, great check in staff

Staff are friendly and kind, they don't measure efforts to attend your necessities always with a smile in their faces.

Very friendly people stays there for supporting anytime.

He is very friendly, greeting myself and my colleagues every morning, and making sure we are satisfied with all the food offerings.

Front desk are friendly and offer me a mountain view facing room for me.

The staff is knowledgeable, friendly and attentive to the customers.

People are general friendly and will help when they can.

The check-in staff were very friendly and spoke great english thankfully, as I am unfortunately one of those travelers who only knows a handful of words in Chinese.

The staff was very friendly and I was upgraded to a suite.

There is also a mall conveniently located just outside the hotel.

Nice location next to the mall & metro station.

The rest of the stay was good and location next to a Mall, very convenient.

Very convenient location we arrived by metro (subway number 2) and walked to the hotel in two minutes.

Great location, just cross the street to find the Wanda Plaza, a quite good mall and supermaket where you can find evething you need.

The location is very good, near to subway station as well as a big shopping center.

Good location near one metro station 
Excellent and helpful Guest Service Mss Pedrazzini

The hotel is located centrally and is next to Wanda Plaza mall.

Located with line 2 subway literally next to the parking lot makes getting around extremely convenient.

It is located immediately next to a subway terminal that will get you all around the city for less than .75 cents (US Dollars).

I stay here several times a year and I call it my Wuxi home because it's comfortable, good location, has great facilities including gym.

Oh the location is great, just beside Subway station

Location is very good and have a lot of options to eat outside and shop in a Walkable distance.

Good staff who try hard to please and the facility is well run, good food and services plus the gym is good and located right next door to Wanda plaza which has many stores to shop at and restaurants.

The hotel is conveniently located next to one of Wuxi's prime shopping malls.

The location of this hotel is great for getting to many tourist locations, including Xihui Park.

This hotel is in good location - steps away from subway line 2 and 15 min taxi ride to huishang old town .

Hotel is located in the city and there are good shopping malls nearby.

Company booked me a room at the Sheraton Wuxi.

I have yet to be in a room that keeps the room at a comfortable temperature.

At the moment, the room temperature was at 24 degrees Celsius, and I lowered the thermometer to 20 degrees.

The rooms are clean and with the amenities you’d expect with a functional 5* class hotel.

The check in was very smooth and the room very comfortable.

Hotel room 5*
Hotel 3* - smoking drives me crazy
Service 5*
Lounge ~ so so

This hotel is wonderful.

Confortable bed with clean linies, internet in the room is excellent, I used to connect every night with my company in Brazil and it worked properly everytime.

The rooms are spacious, a little dated though.

Rooms in good stand and very clean, I would recommend this hotel for anybody who travels to Wi-Fi.

Buffett had a large variety and room was nice.

The hôtel is very confortable, the room was spacious.

The rooms are very good and specifically the staff is very warm.

The staff change me to a room with right size and I like the room too.

Room was large and spacious, not quite the luxury dugout

I really enjoyed the comfortable bath tub, as the rest of the room which was in a perfect order.

The room was super neat clean, very spacious and comfortable.

Being a Platinum member i always get an upgrade on the room and enjoy the lounge.

The rooms are clean, the staff at the desk speaks enough English to be able to help you.

The smoking rooms do very much smell like an ash tray.

Sometimes a tad smoky from the smoking bar next door.

Only the odor in the levels outside the rooms is not nice.

Wallpaper peeling everywhere all common places have a bad smell.

It was uncomfortable to come back from a day of hiking and lay on damp sheets. Ugh.

:-)

Lobby lounge is little bit out dated and everybody smoke and in Wine bar as well.

During our stay, we did not smell any cigarettes on the floor.

The loudspeakers that greet you upon arrival outside and inside the vast lobby are refreshingly amusing.

I have been here at least 4 times and I highly recommend it for your visit too because the food and the staff are very nice.

I made a complaint and the reply was - we have trainees working and he must have cleared..!!!

Their staffs are attentive and great service.

The staff of the Wuxi Sheraton is an exceptional gem!!!

Front desk professional staff were excellent, especially Ms. Olivia Xu anticipated our needs and provided very value locate travel recommendations.

The staff is very kind and nice, making the service special, particularly the GSM Ms Lily

Lily was especially impressive with her genuine interest.

The best part of this hotel is the staff.

Lily Pedrazzini was very helpful with several questions I had.

A number of staff speak fairly good English, and are helpful with inquires.

Sheraton Wuxi Binhu Hotel

smell

room smell

room

location

tourist

Jane from the Executive Club Lounge was certainly one that achieved above and beyond in terms of our expectations when visiting a lounge.

The club lounge was fantastic with a great selection of food and beverages.

We were impressed with the hours of the fitness center and swimming pool.

Room on 28th floor had nice view and fitness center well equipped.

The vast majority of the staff were professional and friendly.

Comfortable rooms, good breakfast and friendly staff.

Staff was friendly, helpful and always smiling!

but still a very nice hotel which is quite budget friendly, I didn't sleep there, just saw the room and spent a day in the meeting rooms.

I arrived at the hotel by car and was greeted by the concierge team at the lobby in charge of inspecting guests’ health codes, travel history cards, and PCR testing reports.

The Lobby Lounge where we received our free drinks was a good one,

After a 40 minute journey from the airport to Intercontinental, we arrived at a grand 2 storey tall lobby complete with beautiful Christmas festive decor.

The lobby bar is good, also food in the bar is well prepared and presented.

The lobby and hallways were spotless and well appointed.

There’s a nice bar at the lobby which also serves snacks and bar food.

The lobby bar was good for a beer and even dinner: I didn't expect much from the steak,

I was not impressed with how the hotel smelled like a bathroom in a shopping mall.

One significant detail was the smell of the room upon entering for the first time.

even though the floor was marked non smoking it smelled strong and really badly.

Like most other Chinese hotels, there was a bit of mildew beginning to develop in the wet areas of the bathroom (nothing major at all, and it seemed very common in all 5 star hotels here in China).

Very disappointed with the smoking smell all over the room, which was supposed to be a non smoking floor.

The smell never gone during my stay at all.

The only things that is not so good is the western breakfast, poor choice and quality so so; also, the SPA was closed and no options nearby were given.

The only me time i got was in the gym sauna and a super loud public indoor pool.

Today I had an appointment for a "Thai pedicure" at 1:00pm.

Massage Spa: The worst technique ever and she tried to charge me, 698RMB/60min, 998RMB/80min or 1598RMB/90min.

If I wanted a massage, I would have to go outside of the hotel, so this is definitely disappointing for an InterContinental.

Darren was very kind and understanding, and also had the ability to perform with constructive professionalism.

The hotel is clean and well maintained and the staff treat guests very kindly.

Last , thumb up to the manger Lynn Miao who was very helpful and proactive.

This also applied to the staff whose names I did not capture with my sharp eyes.

The first day we went there we informed the staff that hot tub and jacuzzi is not working.

Maybe the staff can be better trained to deal with such circumstance.

The staff is attentive and speaks a very good English.

Service staff both at front desk and especially at the restaurants were professional and helpful.

Breakfast is a grand affair, attentive staff, nice cutlery, every kind of food you can imagine for breakfast.

Stayed here for a week on business trip
Reception staff very helpful.

Concierge always helpful when we need taxis or other services for business.

Courteous/professional staff to help at checkin (or anytime), wonderful breakfast buffet, excellent fitness center.

Reception staff are very professional and helpful.

At reception we were greeted warmly as Ambassador members and offered all our perks.

The staff went out of their way to make us feel welcome.

The windows shine through to the view of the city of Wuxi.

In addition, the windows were really in need of some cleaning from the outside.

Second, was the practice of placing unused pillows on the window sill.

The front desk suggested I open the window and brought up a fan

InterContinental Hotel Wuxi

window

club lounge

lobby

facility center

During the two nights I had to get up midnight to turn AC off manually.

AC no response when we turn down the temp.

Great hardware, great location with spectacular city view,

We were lucky to have the upgraded huge corner room with  fantastic views of the city.

Deluxe King Room was spacious with 180-degree, floor-to-ceiling windows providing a fabulous view of the city from the 53rd floor.

Have a good view I can see the whole city in my room every time.

If you want a nice city view go for the higher floors.

The room are comfortable, clean with a nice design and fantastic view of the city.

The Club lounge was large and quiet which suited me.

Evening cocktail at the club lounge will also be self-serviced.

Lift lobby is somewhat confusing with multiple floors

Another issue is that I had to switch elevators to go to my room.

I watched several people get this wrong and simply wait for the lift to move.

After checking in, hotel guests can transit to the various floors via 5 lifts to their hotel rooms.

Great central location - Close to subway, shopping, numerous dining choices, movie theaters, friendly parks, historical buildings and heritage tours, [CRH] high speed train access, just 2 subway stops away, Great views from the 43rd floor to the 64th floor

Every staff of the hotel is very friendly and helpful.

The hotel staff are really friendly and helpful.

Other than that very friendly service and breakfast included was good.

Our family trip in Wuxi was excellent, special thanks to Hyatt Regency Wuxi, it was nice receiption and great friendly concierge service, room was tidy and clean, breakfast had a large selection for both western and chinese food, additional swiming pool was great, it was a plus, great getaway for a relax weekend with family members.

The staff were untrained, miserable and provided poor service.

Hotel is in the heart of city center within 10min walk to top shopping malls and many famous local restaurants.

Thank god there is great coffee place in the shopping mall next door, where they also have yogurt with granola and can make all coffees, so I get my fix.

Neighborhood includes two shopping malls and a plaza where locals congregate for light snacks, exercise, and gossip.

The location is in the city centre, next to shopping mall and subway station.

Save your money and go to the shopping mall next door where you can experience genuine fine dining experiences.

They offered non-cleaned room with urine stain still left on toilet. And the management team, especially front deck Mr.Lu is even worse, claimed that changing room from 52th floor to 60th floor is a "make-up" for the mistake ( I am already a globalist, changing me to a standard room on higher floor is called "make-up", seriously?)

Body odors soaring (engineering, housekeeping), showers, please.

The only complaint I had was able to detect a cigarette smoke odor in the room.

Very good breakfast with the team remembering what I usually get.

Overall, i like stay in wuxi hyatt and the staff there treat me like a family.

Thank you to the staff who made this a wonderful experience for my family and I.

7 starts for their personality, understanding, support, kindness. Just in one call for both of them, they helped me to the high end :)

Had a problem at this bar also which was quickly rectified.

The doorman greets you every single time even if you step in and out ten times in 5 minutes.

but it was done in a contemporary Asian style with relaxed seating all warmly lit to create a cozy atmosphere.

The lady at the reception told me straight away I have to pay full price up front to get the room key.

Staff was great and service was outstanding.

The lounge also with a great view and great staff.

But the staff insisted it was an error and the hotel only accepted breakfast for 2.

Hyatt Regency Wuxi

poor

elevator

city view

shopping mall

The air conditioning in the rooms do take forever to cool the room and the best you will get is 24c if you keep it on for a day continuously.

The air conditioner in my room wasn't working well and my colleagues had similar problems.

but the night got
Completely ruined by the air conditioning not working in the room, complained several times but help did not arrive till 2 hrs later after I called front desk 4 times.

Strong cigarette smell also came through the central air conditioning

A well appointed hotel with modern facilities and friendly staff.

Hotel is nice, staff is friendly, breakfast offer many choices (as always in Asia), with indoor and outdoor sitting.

The room is amazing the staff is friendly and the Japanese restaurant is excellent.

Visited this Hotel just after its opening, great and friendly staff, nice rooms,

Good hotel which is 4/5 with big rooms and good breakfast.

The rooms itself was ok, the room was big and the beds comfortable.

but if i will return to Wuxi for sure i will stay at the same hotel ; room was big and clean, breakfast was good .

The Millenium Hotel is very nice, the rooms very big and all in all very clean.

Large rooms, perfect location and great selection of food.

The hotel is the typical hotel which I’m used to, when I travel for business: a large room with couch, desk where to work, Wi-fi connection, kingsize bed and a large TV.

Rooms were huge (probably a deluxe room?)

At first glance everything looked very upscale and polished and I was very happy with my huge room with separate sitting room and nice bathroom.

It was very clean, it had big rooms with great bathrooms, all common areas were beautiful, the breakfast was good.

My room was big, with a little living room equipped with two armchairs, a sofa and a small table: really nice!.

It is obvious that the hotel  was under japanese management before and now laid into chinese hands.

However, half the clientele was North America and European so here's a tip for management: serve coffee and tea in carafes as soon as people sit down.

However, when we checked in on April 9, 2011, the hotel deputy manager said breakfast was not included.

Front desk staff has to go two places within the area just to handle   check in and check out customers.

Staffs are kind and keep smiling to provide the best service.

Called reception in Dec, April, and now Mid May, its always pushed to the fact that its central airconditioning, and its never their fault.

It's very helpful for people who have a habit.

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