Bed sagged, wallpaper was hanging off, bathroom needed a gut reno and power strip with all appliances plugged in didn’t scream safe.

The furniture and carpet were stained, the door would not close without slamming it, the bathroom door would not close, there was rust at the bathtub and toilet drains, and mold in the bathrooms.

The rooms are spacious the bathroom is a little dated

but gave 4 stars because the washroom in our room was very small.

Room need some maintenance especially in bathroom.

Some bathrooms are very small, so if you are a larger person you may want to ask for a larger one.

The room was dirty,peeling wallpaper,drip marks on the walls of the bathroom and furniture that was so worn we didnt want to sit on it.

The bathroom sink had no drainage stopper so you could accidentally drop something in it.

It's just an old hotel that could use a bit of investment -- a new tub without rust, thicker windows to keep out street noise six stories below, etc.

The room was very small and you practically had to back into the bathroom it was so small.

As a historic city hotel the rooms are not huge and the bathroom is rather tiny

The en suite tub in the room was falling apart and dirty.

Just know that the hotel is over 100 years old, so don't expect modern amenities and furnishings.

Anyway, for me, nothing detracted from my first favorable impression of the bathroom.

The gravity of the drain hole was extreme and captured several toothpaste tube tops--lost forever.

I used the bathroom, which again, was a challenge to get in.

Need to remember the hotel is 100 years old so the bathroom is small and the appointments follow suit.

Love this old hotel.it has so much character.. great staff and I can't say enough about the complimentary breakfast!!

This a charming, old hotel with a great staff, comfortable beds, great breakfast, bar, and restaurant in downtown Williamsport.

Breakfast was great and huge variety to choose from.

Complimentary Breakfast is hot and varied.

Breakfast the next morning was included and was way better than most buffets.

The continental breakfast is always great the food is always fresh and hot!!

Terrific hot breakfast buffet included in the room price.

Very good hot breakfast served buffet style.

great place, old world feel with pictures and furniture etc, 
My daughter thought we were staying at "The Shinning Hotel"
front desk guys Mat ( yes has one T) and Tim were great to talk to,price was great, easy parking, very nice breakfast buffet

There's a pool for the kids, a pub for the adults, and a real breakfast with real eggs and home-cooked food, all at a reasonable price--what more could you want?

The complimentary breakfast has always been delicious,

On the plus side, the breakfast was excellent!

Breakfast was a hot buffet and really good.

Free  breakfast offers a wide selection and quantity.

The Complimentary Breakfast buffet made it worth it.

I did suggest to management in a survey that the included free breakfast utilize containers/small size boxes for yogurt and cereals.

The shower is so small; anyone that is not skinny is not showering in there.

I just have one complaint, the toilet in the bathroom was to small.

but had plenty of space (bathrooms are small, this hotel is old!).

Although our room seemed more modern than the others, the bathroom was small and had a low drop ceiling.

Bathroom was tiny and in need of a complete gut job
Toilet from some other century

SOME of the bathrooms are a bit small, as this is a Historic Hotel and back in the day folks didn't require 475 square feet of bathroom space.

Very tiny bathroom, and the sink is in the actual room.

but the bathroom was very small and the sink area left no room to put even a tooth brush on the counter because there was no counter.

even though it was small and there was a very small bathroom.

We were transferred to another room that was better in that it didn’t smell.

This best western is filthy, very old and I would not touch one item in it.

I accidentally touched it and it was disgusting.

My room was musty and there was mildew on the shower.

Only complaints were that the hallway (8th floor) had a bad smell and the bathroom lighting is really bad/dark.

Lobby and hallway to room smell musty and of stale smoke.

Also our room had  a very musty smell and there were not two queen beds, one was clearly a portable double nowhere near big enough for two people to sleep in.

The room smelled strongly like stale smoke, we could hear the conversations going on in rooms on either side.

There was no residual cigarette smoke in any part of the hotel that we were in which was a bonus considering how old the hotel is.

Though the hotel is non-smoking, we found many people smoking in the loading dock, which is only separated by one door from the entrance hallway.

And 3rd this is a non smoking hotel and it smelled so bad of stale smoke and fresh weed.

This blatant disregard for the safety of guests and patrons as well as Pennsylvania law is absolutely disgusting.

Motel like appearance takes away from the hotel and musty smell in the hall way does not help.

however the rooms did not look like the pictures on the website and had a musty old smell.

In front of me there was a gentlemen who had an issue and the staff checking breakfast cards proceeded to talk about him when he left and call him very nasty names in front of me.

This place was unsanitary-filthy, had a terrible odor, everything about it was down-right DISGUSTING & CREEPY.

Genetti Hotel, SureStay Collection By Best Western

bathroom

smell

small bathroom

Free parking

Free High Speed Internet (WiFi)

Pool

I could hear my next-door neighbors through the bathroom vent,

The only minor room complaints were (1) the room was dark with only 3 lights in the entire room and (2) the bathroom fan was loud and did not turn off when you turned off the bathroom light.

The window has what I think is a really effective two-tier blind arrangement by which you can regulate the amount of light coming into your room.

Only problem we had was a noisy baseboard  heater.

The challenge in my opinion is that the room furniture is showing its age, room was dark and with the desk next to the AC (without a way to control the direction of blow) was impossible to utilize.

Upon check in, i found that they had put an oxygenator in my room and cranked up the A/C.

I switched the unit to constant fan and hardly noticed the AC kicking in.

but, unfortunately, our room next door was smoking and a bunch of rooms across the hall were smoking as well, so the smoke goes through the vents and it resulted in a moldy, smokey room.

The AC/heating unit was a tad noisy and cycled often.

The one downside is you can't make the fan run constantly while the air conditioning is on.

We didn't complain about the air conditioning that needed to be turned to 60 to get any coolness in the room, or about the tv in the bedroom that only had a few channels because most of them said "no signal".

The room stank of smoke and even after leaving the ac on while we had dinner and shopped it was still bad.

We encountered a minor issue with the heating system which the hotel took care of promptly.

And, strangely the carpeting in the entire room was unusually damp and the air conditioning failed on upstart.

At times I felt like I was in a room in Trump Plaza in AC

Apparently there was an issue with the heater - and that was a disappointment after 10+hrs on the road.

The rate includes breakfast, which has been described in other reviews as "basic".

Breakfast, let's just say you won't go hungry

The breakfast was very good with scrambled eggs and sausage to name a few of the items.

We were able to eat take-out in the breakfast area in the evening and they kept the pantry area open for guests for paper plates, napkins, knives, forks, etc.

I mostly had the eggs/meat/potatoes option for breakfast.

Breakfast was good and the room was recently updated and very comfortable.

Great having breakfast every morning and hot beverages when you enter the hotel after being out in the cold.

The water pressure wasn’t the best and I wish the breakfast offerings, which are consistent with similar hotels, were a little better.

Complimentary breakfast had plenty of choices.

The continental breakfast was very good and the food was fresh.

Complimentary breakfast was great…lots of selection to choose from.

Included breakfast which is always a nice addition, and such a nice selection of food with lots of choices!

Breakfast was delicious, red potatoes with peppers & onion, real scrambled eggs with diced ham, full array of offering.

The complimentary breakfast was delicious and slightly different between days.

We needed a place to stay one night in the area the Hampton offered an indoor pool, free breakfast and walk distance to several restaurants and shopping.

However, the first room I was given smelled of masked smoke, as did the second, which I accepted because it was a little less smoke and more mask and because I'd given up: I'm not the complaining type and figured they were trying their best and there was no point smelling a third room.

My initial room had a cigarette smell, and I requested to change rooms.

The sink in the living room was a little moldy,

The non-smoking room smelled of old cigarettes, as did the hallway.

My main disappointment was that the hallway and room STANK of cigarette smoke,

Our room was very clean except the wall mirror in the living room was filthy.

but the helpful staff came through and got rid of the strange odor in our room.

I did have a light bulb burn out in my room and they fixed it while I was out and left me a Hershey bar with a note saying it was fixed.

The room smelt horrible and the odor went into my clothes.

We will never stay in a smoking room again.

Then I had to move again because of an extended stay so I was given a smoking room only because there were no other rooms available.

We had a slight smell on one side of the bedroom (we were in a non-smoking room).

The one complaint I do have is being placed in a smoking room.

At check in, they told us we'd been assigned a smoking room. Ummm.

My room had the smell of deferred carpet maintanence and the furniture is showing signs of wear.

but was assured it was a non-smoking hotel.

Honestly, we spent fewer than five hours a night in the room, as the smell was rank.

but every day I used it, and every day it smelled like vomit, despite a sign indicating it had just been mopped, a sign which remained there all five days.

The smell of chlorine was so overwhelming that you could tell they were trying to keep up with any mold or fungus growth.

The Hotel 4th floor and our room reeked of what smelled like cigarette smoke.

Gross bathroom had bloody bodily fluids dried on shower walls and curtain and used coffee filter in coffee maker.

The hot tub was filthy and indoor pool was a cold as ice.

but it was also in a smoking hall which smelled like cigarettes and was a bit gross.

I wish the hotel was totally non-smoking.

After asking to switch rooms we were informed of a leak,they were awear of already of the smell.

Hampton Inn Williamsport-Downtown

room smell

Breakfast was your average “free” buffet.

True to Hampton Inn & Suites protocol, the hotel is spotless clean, the breakfast is amazing, the staff knowledgeable and pleasant.

They make you feel welcome
Good service
Good breakfast
Great location 
Fair pricing
Recommend anyone select this property for your stay.

Breakfast area is pleasant and has typical items- scrambled eggs, make your own waffle, yogurt, oatmeal, cereal.

Breakfast is your normal Hampton breakfast with eggs and bacon and pastries.

Friendly desk, breakfast, and maintenance staff.

The hot and continental style breakfast is always good.

Was very glad for hot breakfast and most happy is my was not breakfast in a bag.

Breakfast was the typical inedible omelets and desiccated sausage.

Clean, welcoming, and with its signature hot breakfast.

From the counter worker to the breakfast preparers, this staff went above and beyond.

Everyone I interacted with from the front desk to the buffet attendant were lovely.

Not a resort, breakfast was decent and the staff was friendly.

There were many options to choose from at breakfast .The location was near several restaurants and stores.

I left a comment card with these concerns after my second stay

The only downfall to the stay was the  hotel staff did not recognize me as a silver rewards  member and charged me for a bottle water where other hotels do not.

The cancellation was part of the move and the other hotel billed us a no show.

we were not charged for an extra car, and given the option of a late check out without asking or being charged.

As a Hilton Honors member I was informed that while receiving credit for the stay I couldn't receive points.

I was told that I had to use the original card.

but after traveling 4 hours and already going back down once when key card did not work, we just wanted to go to sleep.

She knew they could figure it out later without my credit card being charged a second time.

There was no extra charge for the switch and the rollaway.

I arrived to my room after check in to find the toilet bowl disgustingly stained and the room reeked of cigarettes.

Carpet was disgusting in the halls as well as the rooms.

Pool and hot tub needed shocked as chlorine smell was over powering.

1 complaint, they tried to cover up previous smoking with aerosols instead of using an ozone machine.

I think the air/heat unit needs a new filter (dusty smell when it comes on).

I tried the gym and left to walk the trail instead as the gym was smelly,  stuffy and needs equipment fixed.

Upon arrival in our room, there was a funky odor that was bad.

Floors in the bedroom and bathroom both were filthy.

Our room had a leaking air conditioner and the smell of must and accommodated for it in a very professional manner.

The heating system worked very well, and there was no "stale" odor, like in many other hotel rooms.

100% smoke free is something I am willing to pay extra for, and the breakfast is a step above the average "free breakfast".

As the hotel is new, I was shocked to gag at a permeating bad smell.

Hampton Inn & Suites Williamsport-Faxon Exit

creditcard

lumpy un even mattresses, room felt damp and had smell, no maid service clean towels or toiletries over 2 night stay, cobwebs, could go on. .

If you book and expect amenities such as a fridge and one is not in your room, call the desk.

I was on the road for over 17 hours and just wanted a hot shower and to curl up in my bed and go to sleep.

Our room was VERY dusty - used a bleach wipe on tables and they were BLACK, lighting was poor, the bathroom door creaked, no soap, shampoo, or conditioner when we arrived.

The bathroom did not have any amenities most importantly towels and toilet paper (thankfully they delivered them promptly to the room when we called).

Toilet was clogged up when I got there and I had to get them to bring me a toilet plunger.

When we got back, there was a note to call the front desk because there was a water leak and we needed to switch rooms.

It was not firm and stable ,if you try to adjust your self the toilet  would shift it up either to the right or left so if you were flushing the toilet while  you are sitting on it the waste water will escape  to the floor ,the front desk woman whom work in the morning rude and lake of social skills and customer service.this place as heard own by indian Asian  family ,but overall  i had unpleasant experiences .if i ever 
Go back to williamsport i will never book at this terrible so called ,,beat western,,

We were given a room that was not fit for guests - broken refrigerator and phone, not re-stocked with soap and water cups.

There was also, no information in the room to remind you of what the hotel offered in the way of amenities, or what any of the channels were on the tv.

Heavy shower wall was ready to fall off which is probably where the bugs were coming from.

our room had some minor damages in the bathroom & the sink was almost completely clogged with what I can only assume was beard or head shavings.

Minus:  fixtures in the bathroom were broken and the room had a slight odor.

but we had to plunge the toilet ourselves.

Our shower had pubic hair in it as if it wasn't cleaned after last people checked out.

but it was described as a hot continental breakfast which would have added to the value.

I felt safe as a solo traveller, breakfast was good.

Did not get a good feeling our room was clean and therefore did not take "advantage" of free breakfast because who knows how clean their kitchen is?

The breakfast buffet was the same every day

Location was good and they offered free breakfast + I had good cell phone reception.

We had a nice poolside 1st floor room and conveniently located near the breakfast area.

On the plus side, this hotel had the best choice of breakfast items of any Best estern we've stayed in during the COVID period.

The breakfast was amazing and my grandkids loved the breakfast waffles and strawberries..

The free breakfast was good and the staff there was great.

Very clean, a friendly staff, good breakfast, and a TGIF on site.

There was a hot breakfast included, coffee and even decaffeinated tea in the room, along with a microwave and refrigerator.

Good breakfast available for us.Will stop again on our next trip.

Clean and quiet rooms, excellent service, and a good breakfast bar complete with eggs and sausage.

but at least the staff in the breakfast area worked hard at trying to give you a good start start to the day.

You can hear every person walking past your room outside.

It’s old it’s dirty, loud noise untill 1 o clock at night from people partying in front of their rooms.

Air conditioner worked great except noisy 
Cons: smelled of smoke in nonsmoking rooms.

I purchased a King Bed room, and upon check in we were placed in a room next door to people playing loud music and chain smoking cigarettes outside, it was so loud you could hear the music in our room and the smell of cigarettes was bothering my allergies.

Oh and it is loud, you can hear everything, I was wide awake by 6:30 both days with people leaving.

I was rudely awakened around 5:30am by people talking loudly outside our room.

Noisy Air conditioner cannot turn on while sleep.

At 1:20 am, we were rudely awakened by two knocks on the door.

When I complained about noise nothing was done.

After several calls to the front desk and the clerk being threatened by these guests, they stood outside our room and declared that they would make as much noise as they wanted.

We were near the stairway and heard some noise early in the evening, so were dreading what might happen later on.

That's all I have to say noisy pool area children out of control.

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