The ac was on a motion sensor, so it got hot overnight while you were sleeping.

Anywho, I had to leave my room for about an hour for him to replace this unit.

though it didn’t quite reach the little sitting room unless the doors were open and the bedroom side was freezing cold first.

On the minus side: a) the windows do not open and AC unit works ONLY when somebody in the room ( and even then we had trouble to have it working).

In addition to the leaking the Air conditioner it did make noise during the night

but shortly after you could hear a”dripping/splash” sound in one end of room.On checking found a one metre square area completely saturated from leaking air con.Shifted lamp& chair,turned air con OFF.The  mouldy smell by 2 Am was  very unpleasant.

FYI, no vent in the bathroom, it gets steamy.

The air conditioner was not as cold as we were wanting as it was about 99 degrees each evening outside,

Went away when AC was on and was gone by next day.

(I'll just bring a small oscillating fan to fool it).

Just a couple things to be aware of, the air conditioning/ heating unit fan is on all the time.

We had a small problem with the A/C unit dripping water in our room.

The pool area was not clean, there were kids running in and out of the fitness center un-supervised, there were never any towels, the hotel room was musty, the fridge was warm, there were no luggage carts upon our arrival, and the fitness room needed extra a/c.

The AC in our room had a loose case that made a vibrating noise when the fan was on.

While we thought that we adjusted the thermostat, the AC unit itself was turned off (we should have checked)
Breakfast area was full when we got there and the staff was overwhelmed, we felt that we will not be seated for sometime and we checked out without breakfast.

toilet had noisy 'atomic' flush, no soap dish in bathroom					
sitting room: sofabed, easy chair, small TV, work table, office chair w/arms & height adjuster, A/C had sensor detecting if room occupied & would shut off.

but too much to right and my last night there I had to move rooms at midnight due to a loud alarm noise coming from the vent.

There were friendly staff, it’s a clean facility and the room was well appointed and cleaned daily.

The staff was very friendly and accommodating.

My experience with the hotel management person David was very patient, friendly and helpful.

I used the business center and it was very quiet and user friendly.

All were very friendly and went out of the way to be helpful.

Staff was very friendly, breakfast was filling, and the pool was a huge hit with my child.

Very friendly staff  with answers any questions you we had before we got there and after as well.

Very friendly staff, absolutely spotlessly clean room, excellent buffet breakfast and great location.

The staff, especially Christopher and Jan are most helpful, genuinely friendly, and enthusiastic.

Every single staff member we encountered during our two night stay were beyond friendly.

The assistant manager who checked us in (named Cesar) was very friendly.

He goes above and beyond for the hotel guests, he’s genuinely friendly, informative and helpful.

He also gave great service , was surprised he was so friendly.

Miles was also super friendly, and went out of his way for us during our stay.

Andre was server in bar - so friendly & helpful.

The location is perfect, the cleaning staff are the highlight of my afternoon and the staff is as friendly as Mr Rogers.

We ate at the hotel two evening and the food was very good with prices comparable to the area.

The hotel restaurant serves delicious food and is staffed with lovely folks full of smiles.

We enjoyed dinner in the hotel’s restaurant, Bistro 515, one night.

We even had reservations at another restaurant and canceled to go back to the Bistro at the hotel.

I was skeptical about eating at the hotel restaurant

We would definitely visit this hotel and especially Bistro 51 again

Place is always clean, and as a bonus the Restaurant in the hotel is a truly hidden treasure.

although I am very skeptical about hotel food.

Also would like to thank Roma for her great service during our meals we had at the hotel.

Breakfast was eaten at the Bistro in the hotel.

The property also has a restaurant and cocktail lounge.

The hotel does not have a complimentary breakfast, and we did not eat at the restaurant in the hotel.

The restaurant, as we have experienced before is much better than a typical hotel restaurant.

We ate in the hotel restaurant our last night and was waited on by a very pleasant and friendly young man named Wesley.

We also ate breakfast at the hotel restaurant.

There is a restaurant at the hotel, good food.

Restaurant at the hotel has a great breakfast, that can be purchased, on-line, for a very reasonable amount of money.

He explained the menu and was spot on with the chicken quesadilla.

This girl is the best to stay off your want a very personable staff and great food at Bistro 515.

From check in to check out, every staff member we encountered were super helpful and nice, especially the restaurant staff.

The staff is amazing from the front desk clerk, the workers in the Bistro and the General Manager Stefan Harrison.

She gave my fiance cards to contact the managers when he told her he wanted to commend the Chef and Staff in the Bistro 515.

Chef randy made yummy breakfast daily (good variety) and Dy Ann and Crystal were very helpful when we dined.

I travel to that area frequently and he approached me to ask why our team always goes out for meals.

We especially appreciated the restaurant staff for their friendliness and helpful nature.

We especially enjoyed the dining staff for their courtesy and willingness to please the kids!

Restaurant and front desk staff were very helpful and nice, often chatting with guests and getting to know them.

Front desk staff and restaurant staff were friendly.

Our server, Wesley, made the occasion especially memorable, guiding us through the menu and making spot-on recommendations.

The room was clean with efficient room service.

Jan gave us great recommendations for restaurants to go to and was always more than willing to answer any questions my fiancé and I had.

The servers at the restaurant were so friendly and the restaurant manager was kind as well.

The staff was great, from the front desk to the restaurant servers to the housekeeper for my room.

Mariah and Jan are very nice and the restaurant staff was great as well.

Large, open space in reception & dining area.

I have stayed in numerous Holiday Inns  and they never disappoint.A special thank you goes out to this manager- David, who went above and beyond, helpful, courteous, respectful and just a pleasure to deal with.

I want to particularly give praise to Jacinda, the morning Chef (she was so pleasant and accommodating) and Alisha.

Our buffet dinner and cash bar were excellent and the staff could not have been more attentive and helpful.

Our family had an exceptional encounter with one of the housekeeping staff members.

The entire staff was very so personable and accommodating in every way!

We watched her treat every one else rudely all week and some pushed back.

however while we were there,  I asked 2 different employees to please clean up the trash that was all around the outside full trash can.

They have an extremely polite and helpful staff.

The staff and accommodations were great!!

Good breakfast selection…Andre the server was very attentive and made sure we had Everything we needed.

My Soul Sister and I wanted to get a drink and we went downstairs to the Bar.. Andre our Bartender was amazing very polite and nice customer service..

Andre was the BEST bartender I’ve ever had.

Thank you specifically too: Bar tender Miles, the front desk Kerryann and Intan; housekeeping Monica, and Anabela and the rest of the staff.

The bistro in the lobby has great servers and the Bartended Andre has be like family.

My stay at the holiday inn in the Williamsburg va area has been the best experience thanks to andre bartender.

Samantha is always the consummate hostess that had a smile that always brighten your day or night.

The staff was AMAZING especially our night time bartender!

The servers were also very good and attentive.

Ours waitresses Julie and Stormy were very attentive and super sweet.

Julie & Stormy, our servers took great care of us and we did not want for anything.

Chef Randy provides some of the best seafood around & the bartender, Samantha, made sure we had a great time every night we dined in & made sure our drinks were never empty!

Server Julie & Chef Randy made the weekend getaway that my hubby & I took very special.

Sam our bartender provided excellent service and was such a delight!

And Sam the bartender is always friendly and up for a conversation while making the best drinks.

The Kids Eat Free rules seemed to change depending on the server (but they are willing to "work" with you, and the servers were the best part of the hotel).

Stop in the little bar and meet a very knowledgeable bartender named Jerry who knows a LOT about local and national craft beer and wine.

I’ve went to the bar a few times and Shelia is the best bar tender I’ve ever had, she is energetic, outgoing and makes sure she meets your needs and always comes back to check in on her customers and very professional and interacts with all her customers!

Another superstar was Shelia (pronounced Sheila, she has a story) the bartender.

Holiday Inn & Suites Williamsburg-Historic Gateway, an IHG hotel

waitstaff

restaurant staff

hotel restaurant

(I wasn't upset so much that the water heater was broken - these things happen).

There was also a urine like smell coming from the AC unit when it would turn on.

The hallway on our floor did not seem to have air-conditioning.

Even with the tv on and the heater fan set on continuously ON, the shaft noise drove us nuts.

but he declared the HVAC no good as well.

Also, the cover of the air conditioning/heating unit was falling off (we tried to put it back on

In the elevator, one of the hand rails had broken off and someone just covered the sticking out part with duct tape.

The hand rail in one of the elevators had been taken off and duct tape covered the broken areas.

Rail in the elevator is broken and covered with raggedy duct tape…air conditioner unit in our room has broken panel…ceiling in hallway was actively leaking and showed signs of repeated water damage.

The only complaint we had was the pullout couch was situated next to the air conditioner.

There was also no fan in the bathroom and large patches of black mold on the ceiling.

The room was dated, and the air conditioning unit was noisy the whole night.

The a/c unit had a broken piece on the bottom and the bathroom had a stain on the ceiling as well as a loose faucet.

Plus, I could never get the air conditioner/heater to work, so my room was hot.

The only problem we experienced was the heating unit.

The HVAC unit became louder as the night wore on to the point sleep was impossible.

We are NOT fans of the tiny plastic bottles and wish Hilton would start addressing this problem.

Great location, very close to Colonial Williamsburg, Busch Gardens and Yorktown.

Excellent affordable hotel near Colonial Williamsburg.

Extremely close to the Colonial Williamsburg area.

It was close to Colonial Williamsburg where we spent most of our time.

Great location, close to Colonial Williamsburg, numerous restaurants and other local attractions.

This is very close to Colonial Williamsburg, Yorktown, Jamestown and it was wonderful.

Very close to Colonial Williamsburg, restaurants, etc.

If you want location close to Colonial Williamsburg it's great.

We like Hampton motels and this one is close to Colonial Williamsburg,

Location is on a quiet street walking distance to Colonial Williamsburg.

The location is close to Colonial Williamsburg and easy to get to from interstate highway.

Although it was not in walking distance of Colonial Williamsburg, it was close enough.

Here's why:
1) Very close to Colonial Williamsburg.

We loved the closeness to colonial Williamsburg.

This motel is close to Colonial Williamsburg Visitor's Center.

Located close to Colonial Williamsburg, so close you could walk it if a footpath or trail could be made through the woods.

When looking for a hotel we wanted one that had good reviews, was close to Colonial Williamsburg, was not too expensive, and had breakfast included.

The location is great so close from colonial Williamsburg.

Stayed here for 5 nights, hotel is centrally located to Colonial Williamsburg and close to I-64.

No notes on the front door or front desk and definitely no verbal warning from the same front desk staff during check-in.

but it is not the best and has a sketchy motel right next door, so this was off putting.

The closet door was broken and that was the only full lengthy mirror.

but we heard no noise unless someone was outside our door.

There was "graffiti" (for lack of a better word) on the door and on the wall in the elevator.

Second, the elevator door is very aggressive.

They gave me 2 small garbage bags which would only fit one towel each, so we just piled them up outside the door.

The door was super sticky and didn't shut.

Our room had no lock on the bathroom door, the decor is outdated, the beds are springy and uncomfortable, the pillows have no substance to them, our room’s carpet was damp and they wouldn’t switch our room, and the TV is so outdated.

None of the housekeeping staff wears a mask while walking the halls or cleaning the rooms, yet they stick a “sanitized” sticker on the door like it means something.

Poeple at the hotel next door came over for breakfast and uses the dumpster.

but we were given extra bags upon request to leave rubbage and dirty towels outside door.

In other locations, the maid drop those on the door on daily basis, a bag consists of towels and toiletries , and extra bags for trash/dirty towels.

A large pile of dirty towels was outside our door the entire stay reminding us that management at this location wasn’t really up to normal standards.

Our room had a sanitized seal on the door.

I had a sticker on my door like a seal that I thought was overkill

Hanging mirror/ door for closet was missing.

Door to the room was difficult to shut as locking mechanism did not like to disengage.

FYI we paid $180 nightly (VT football weekend) to listen to a barking dog next door.

Now, there were some little cosmetic things (the desk chair was a bit worn & the closet door needs some hinge work.

The good: 

Comfortable beds and friendly staff.

The whole hotel was super clean and the staff was friendly.

The room was clean and staff was friendly.

Staff was friendly and breakfast was standard Hampton Inn fare.

All the employees we encountered were friendly and helpful.

Hotel extremely clean and friendly staff.

Room was huge, staff was friendly and efficient.

The staff were extremely friendly and helpful!

Great food close by and staff was very friendly.

We have stayed at the other two hamptons and prefer this one, CLEANER, quieter, larger and staff much more friendly.

The hotel was clean, the people were friendly, and everything was very convenient,

The rooms are clean, large and comfortable.

The room was very clean and a nice large space for a family.

The hotel was very clean and our rooms were both clean and well appointed.

The room was very clean and is convenient to the major attractions.

The rates were very good and the room was clean.

The location is great, the room was clean and the front desk staff was inviting.

We booked two rooms here for 3 nights while visiting Colonial Williamsburg right after Christmas and had a great stay -- the rooms were clean, spacious, comfortable beds, and each had a fridge and microwave.

The room was clean and the front desk staff were friendly.

The Ugly: 

We booked this hotel since our team was staying here.

The hotel is perfectly adequate for a base to visit Williamsburg.The staff are welcoming and everything was very clean .Good selection of restaurants nearby within walking distance.Williamsburg gets very bust especially at night .

We arrived in the evening, around 7, and were well greeted by the front desk staff who just took our credit card and passed on our key.

Pros: The breakfast was good and the employees are generally pleasant.

Plenty of delicious pancakes houses and local restaurants near by 

The Good: 
The staff at the front desk was very attentive to our needs.

The staff is excellent, especially the breakfast staff.

Our room was very clean and the front desk was very nice.

Staff are very helpful and it is in a very convenient location.

Sadly, maintenance and desk staff were good.

The morning breakfast was good as far as hotel breakfast goes and the staff worked very hard to keep it stocked and to keep tables clean.

Staff treatment was less than professional.

They were very courteous, kind, and helpful.

The desk clerk was able to transfer it so we could use the payment we'd already made to stay the night.

A few pros and cons:

Pro:
Desk staff member Eric seemed to always be on duty and I was glad of it - he is a hard working courteous employee.

Hampton Inn & Suites Williamsburg Historic District

door

colonial-williamsburg proximity

room cleanliness

friendly

Clearance between the door when opened & the toilet is next to nothing, very tight bathroom.

Tiles were falling off the shower and glued back up with caulk.

Room was outdated and bathroom was dirty; grout in shower was moldy and bed was not very comfortable.

Sliding door track was so full of crud and rust that it would not open or close without lifting it off the track and could not be locked.

One room was dirty including toothpaste and hair in the sink.

The bathroom needed some love also- the tiles were damaged in a few areas.

There were patches falling off of the ceiling, stains all over the carpets, mold and mildew in the bathroom, as well as several other issues.

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