The ac was on a motion sensor, so it got hot overnight while you were sleeping.

Anywho, I had to leave my room for about an hour for him to replace this unit.

though it didn’t quite reach the little sitting room unless the doors were open and the bedroom side was freezing cold first.

On the minus side: a) the windows do not open and AC unit works ONLY when somebody in the room ( and even then we had trouble to have it working).

In addition to the leaking the Air conditioner it did make noise during the night

but shortly after you could hear a”dripping/splash” sound in one end of room.On checking found a one metre square area completely saturated from leaking air con.Shifted lamp& chair,turned air con OFF.The  mouldy smell by 2 Am was  very unpleasant.

FYI, no vent in the bathroom, it gets steamy.

The air conditioner was not as cold as we were wanting as it was about 99 degrees each evening outside,

Went away when AC was on and was gone by next day.

(I'll just bring a small oscillating fan to fool it).

Just a couple things to be aware of, the air conditioning/ heating unit fan is on all the time.

We had a small problem with the A/C unit dripping water in our room.

The pool area was not clean, there were kids running in and out of the fitness center un-supervised, there were never any towels, the hotel room was musty, the fridge was warm, there were no luggage carts upon our arrival, and the fitness room needed extra a/c.

The AC in our room had a loose case that made a vibrating noise when the fan was on.

While we thought that we adjusted the thermostat, the AC unit itself was turned off (we should have checked)
Breakfast area was full when we got there and the staff was overwhelmed, we felt that we will not be seated for sometime and we checked out without breakfast.

toilet had noisy 'atomic' flush, no soap dish in bathroom					
sitting room: sofabed, easy chair, small TV, work table, office chair w/arms & height adjuster, A/C had sensor detecting if room occupied & would shut off.

but too much to right and my last night there I had to move rooms at midnight due to a loud alarm noise coming from the vent.

There were friendly staff, it’s a clean facility and the room was well appointed and cleaned daily.

The staff was very friendly and accommodating.

My experience with the hotel management person David was very patient, friendly and helpful.

I used the business center and it was very quiet and user friendly.

All were very friendly and went out of the way to be helpful.

Staff was very friendly, breakfast was filling, and the pool was a huge hit with my child.

Very friendly staff  with answers any questions you we had before we got there and after as well.

Very friendly staff, absolutely spotlessly clean room, excellent buffet breakfast and great location.

The staff, especially Christopher and Jan are most helpful, genuinely friendly, and enthusiastic.

Every single staff member we encountered during our two night stay were beyond friendly.

The assistant manager who checked us in (named Cesar) was very friendly.

He goes above and beyond for the hotel guests, he’s genuinely friendly, informative and helpful.

He also gave great service , was surprised he was so friendly.

Miles was also super friendly, and went out of his way for us during our stay.

Andre was server in bar - so friendly & helpful.

The location is perfect, the cleaning staff are the highlight of my afternoon and the staff is as friendly as Mr Rogers.

I have stayed in numerous Holiday Inns  and they never disappoint.A special thank you goes out to this manager- David, who went above and beyond, helpful, courteous, respectful and just a pleasure to deal with.

I want to particularly give praise to Jacinda, the morning Chef (she was so pleasant and accommodating) and Alisha.

Our buffet dinner and cash bar were excellent and the staff could not have been more attentive and helpful.

Our family had an exceptional encounter with one of the housekeeping staff members.

The entire staff was very so personable and accommodating in every way!

We watched her treat every one else rudely all week and some pushed back.

however while we were there,  I asked 2 different employees to please clean up the trash that was all around the outside full trash can.

They have an extremely polite and helpful staff.

The staff and accommodations were great!!

Holiday Inn & Suites Williamsburg-Historic Gateway, an IHG Hotel

Free parking

Free High Speed Internet (WiFi)

Pool

(I wasn't upset so much that the water heater was broken - these things happen).

There was also a urine like smell coming from the AC unit when it would turn on.

The hallway on our floor did not seem to have air-conditioning.

Even with the tv on and the heater fan set on continuously ON, the shaft noise drove us nuts.

but he declared the HVAC no good as well.

Also, the cover of the air conditioning/heating unit was falling off (we tried to put it back on

In the elevator, one of the hand rails had broken off and someone just covered the sticking out part with duct tape.

The hand rail in one of the elevators had been taken off and duct tape covered the broken areas.

Rail in the elevator is broken and covered with raggedy duct tape…air conditioner unit in our room has broken panel…ceiling in hallway was actively leaking and showed signs of repeated water damage.

The only complaint we had was the pullout couch was situated next to the air conditioner.

There was also no fan in the bathroom and large patches of black mold on the ceiling.

The room was dated, and the air conditioning unit was noisy the whole night.

The a/c unit had a broken piece on the bottom and the bathroom had a stain on the ceiling as well as a loose faucet.

Plus, I could never get the air conditioner/heater to work, so my room was hot.

The only problem we experienced was the heating unit.

The HVAC unit became louder as the night wore on to the point sleep was impossible.

We are NOT fans of the tiny plastic bottles and wish Hilton would start addressing this problem.

No notes on the front door or front desk and definitely no verbal warning from the same front desk staff during check-in.

but it is not the best and has a sketchy motel right next door, so this was off putting.

The closet door was broken and that was the only full lengthy mirror.

but we heard no noise unless someone was outside our door.

There was "graffiti" (for lack of a better word) on the door and on the wall in the elevator.

Second, the elevator door is very aggressive.

They gave me 2 small garbage bags which would only fit one towel each, so we just piled them up outside the door.

The door was super sticky and didn't shut.

Our room had no lock on the bathroom door, the decor is outdated, the beds are springy and uncomfortable, the pillows have no substance to them, our room’s carpet was damp and they wouldn’t switch our room, and the TV is so outdated.

None of the housekeeping staff wears a mask while walking the halls or cleaning the rooms, yet they stick a “sanitized” sticker on the door like it means something.

Poeple at the hotel next door came over for breakfast and uses the dumpster.

but we were given extra bags upon request to leave rubbage and dirty towels outside door.

In other locations, the maid drop those on the door on daily basis, a bag consists of towels and toiletries , and extra bags for trash/dirty towels.

A large pile of dirty towels was outside our door the entire stay reminding us that management at this location wasn’t really up to normal standards.

Our room had a sanitized seal on the door.

I had a sticker on my door like a seal that I thought was overkill

Hanging mirror/ door for closet was missing.

Door to the room was difficult to shut as locking mechanism did not like to disengage.

FYI we paid $180 nightly (VT football weekend) to listen to a barking dog next door.

Now, there were some little cosmetic things (the desk chair was a bit worn & the closet door needs some hinge work.

The good: 

Comfortable beds and friendly staff.

The whole hotel was super clean and the staff was friendly.

The room was clean and staff was friendly.

Staff was friendly and breakfast was standard Hampton Inn fare.

All the employees we encountered were friendly and helpful.

Hotel extremely clean and friendly staff.

Room was huge, staff was friendly and efficient.

The staff were extremely friendly and helpful!

Great food close by and staff was very friendly.

We have stayed at the other two hamptons and prefer this one, CLEANER, quieter, larger and staff much more friendly.

The hotel was clean, the people were friendly, and everything was very convenient,

The Ugly: 

We booked this hotel since our team was staying here.

The hotel is perfectly adequate for a base to visit Williamsburg.The staff are welcoming and everything was very clean .Good selection of restaurants nearby within walking distance.Williamsburg gets very bust especially at night .

We arrived in the evening, around 7, and were well greeted by the front desk staff who just took our credit card and passed on our key.

Pros: The breakfast was good and the employees are generally pleasant.

Plenty of delicious pancakes houses and local restaurants near by 

The Good: 
The staff at the front desk was very attentive to our needs.

The staff is excellent, especially the breakfast staff.

Our room was very clean and the front desk was very nice.

Staff are very helpful and it is in a very convenient location.

Sadly, maintenance and desk staff were good.

The morning breakfast was good as far as hotel breakfast goes and the staff worked very hard to keep it stocked and to keep tables clean.

Staff treatment was less than professional.

They were very courteous, kind, and helpful.

The desk clerk was able to transfer it so we could use the payment we'd already made to stay the night.

A few pros and cons:

Pro:
Desk staff member Eric seemed to always be on duty and I was glad of it - he is a hard working courteous employee.

Hampton Inn & Suites Williamsburg Historic District

door

Clearance between the door when opened & the toilet is next to nothing, very tight bathroom.

Tiles were falling off the shower and glued back up with caulk.

Room was outdated and bathroom was dirty; grout in shower was moldy and bed was not very comfortable.

Sliding door track was so full of crud and rust that it would not open or close without lifting it off the track and could not be locked.

One room was dirty including toothpaste and hair in the sink.

The bathroom needed some love also- the tiles were damaged in a few areas.

There were patches falling off of the ceiling, stains all over the carpets, mold and mildew in the bathroom, as well as several other issues.

Extremely disappointed
The room was in need of renovation the furniture was old and worn out the carpet was needing to be replaced torn with chunks missing there was a dead frog in the room the ADA room shower flooded the floor with every use there was a copperhead snake at the pool and we were woke to a fire alarm at six in the morning with no explanation as to what occurred.

It's bedtime for my daughter and I have no towels to give her a bath 

Housekeeping may not bother some folks,

Clock on nightstand out of time, refrigerator not working (unplugged); GFCI on bathroom wall loose and dangerous; moldy shower stall; broken hairdryer.

No exhaust fan in the bathroom and everything fogged up.

They were also itching all night after they found a spider in the bathroom.

There was ants everywhere, in the bathroom, on the desk, on the walls.

We also found a used wash cloth in the bathroom

Bathrooms are dingy and plumbing does not work.

Resort amenities were not really open (pool was though).

Our windows leaked during the thunderstorms.

The bathroom hinges are completely rusted like a barn door.

Did experience some noise from kids in room next door.

Front door, nightstand, desk and side table all were damaged.

Everything from the wall paper to carpet and doors was worn.

When we return we'll avoid a room near the elevator, and avoid room 108 (see the image to see the large gap in the top of the door).

Her utility cover was missing from the entrance which was a serious safety hazard especially with children coming in and out of the door.

There were doors slamming and feet stomping.

When we opened the door, the rooms were dirty.

but parts of hotel are overly aged and is disrepair - peeling paint in hallways, door "beaten up", hole in wall in our room.

Also no sanitary sticker on our door showing our room had been disinfected between guests.

The room looked like the door had been kicked in.

Awaken in the middle of the 2nd night by maintenance excessively slamming and working on a door that wouldn't shut.

They changed the locks in the middle of your stay and left my door open when I was not there.

but it was my biggest complaint; we had doors on two walls to adjoin our rooms to others.

We got locked out of our rooms because of a battery issue to the door and

The hotel staff were all very attentive and friendly.

Good: 
The hotel staff members were friendly and helpful.

This beautiful, spotless hotel has spacious rooms and an exceptionally friendly staff.

Staff isn’t friendly and doesn’t like customers who brought the problems to them.

When we checked in the staff was very friendly.

The check-in/out process was extremely easy, and the staff was extremely friendly.

Nothing explained about food offered.. beds hard and toilets almost on the floor not friendly for ppl with knee problems other than that rooms were clean and cool.. hotel location was convenient for us

Everyone was responsive and very friendly.

There have been several renovations to the hotel within the last year to the lobby which has made it guest friendly.

The staff was friendly and accommodating.

The staff is incredibly friendly and I've never encountered a more helpful group of people.

The staff was attentive, friendly and helpful.

He was super friendly & helpful to my family and I. 2.

The conferences rooms we used were smelly, like mold and mildew.

The “sofa beds” were filthy and we wouldn’t even sit on them.

The room felt damp and the areas we were in seemed in disrepair and in need of an update.

There were cigarette filters on our balcony and a faint smell of smoke in the room,

Does not seem like a doubletree hotels we have expected - hotel room smelled musty and heat/air conditioning was way too loud to allow comfortable sleeping

I mean this is truly disgusting and filthy.

The room smelled and they tried to put us in a room that we did not book.

Also, the sink had some type of residue on it and the shower curtain had what looked like a poo stain.

The room smelled old and like a room that has been smoked in.

Carpets are disgusting, the smell of weed in the hallways every single night of my stay here.

Mold on the tile grout, dying thermostat battery so it cut out frequently and took several taps to wake up.

We informed the front desk of the urine on the toilet seat then went to dinner, when we got back several hours later they had not cleaned the room.

The bathtub was filthy upon arrival, the toiletries were slimy, partially full and clearly used before us, and the liquid coffee creamer was so old that it had literally solidified inside the containers.

People with health concerns and breathing issues should inquire first before staying on the floors with work in progress.

The front desk was very proud of the fact that they gave you a free cookie!

The hotel is really clean, nice, rooms are great, grounds are great, staff are very nice.

The maintenance staff was helpful and quickly fixed the heat and toilet.

Everything is wornout and tattered and the staff are slack and unprofessional.

Check-in and check-out reception was cordial.

Starting with Yasmeen and Luis at the Front Desk, they went above and beyond with great customer service to make our stay enjoyable.

The microwave was located on top of the writing desk.

Staff is always ready to help in any way possible.

Trash was piled on top of and beside overflowing cans and was not touched by staff our entire stay.

Everyone was very cooperative and providing assistance to ensure that everything was in order.

Reception staff were outstanding and were able to answer any questions I had.

DoubleTree by Hilton Hotel Williamsburg

bathroom

smell

I wanted to write a nice review so bad due to the friendly staff.

All were extremely friendly and provided excellent and timely service.

Also praise to desk clerk Hannah Washington, who was friendly, helpful, and knowledgeable.

Very friendly staff, and the location can’t be beat - just steps from Colonial Williamsburg.

The location is unbeatable and the staff were very friendly and provided wonderful customer service.

Hotel staff was very friendly  the interior is a little dated

The hotel staff were friendly and helpful.

Housekeeping was beyond friendly and helpful.

The bartenders at Sweet Tea and Barley, which is their on-site restaurant, are very friendly, and they make good cocktails.

At check in the staff was friendly and made sure we had everything we needed.

Every driver we had was friendly and competent.

The front desk staff was very friendly and helpful, as were the housekeeping staff.

The hotel is also clean and beautiful, and the workers are helpful and friendly.

Service was friendly throughout the property -- front desk, restaurants, housekeeping.

All staff were friendly and accommodating, especially friendly wait staff at Traditions.

The check-in process was smooth, the eye contact was superb, and, above all, they were kind and friendly.

The staff was very friendly and helpful throughout our stay, especially Derrick and Juanita.

I was told to call back in 20 minutes and they still weren’t available.

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