(I wasn't upset so much that the water heater was broken - these things happen).

There was also a urine like smell coming from the AC unit when it would turn on.

The hallway on our floor did not seem to have air-conditioning.

Even with the tv on and the heater fan set on continuously ON, the shaft noise drove us nuts.

but he declared the HVAC no good as well.

Also, the cover of the air conditioning/heating unit was falling off (we tried to put it back on

In the elevator, one of the hand rails had broken off and someone just covered the sticking out part with duct tape.

The hand rail in one of the elevators had been taken off and duct tape covered the broken areas.

Rail in the elevator is broken and covered with raggedy duct tape…air conditioner unit in our room has broken panel…ceiling in hallway was actively leaking and showed signs of repeated water damage.

The only complaint we had was the pullout couch was situated next to the air conditioner.

There was also no fan in the bathroom and large patches of black mold on the ceiling.

The room was dated, and the air conditioning unit was noisy the whole night.

The a/c unit had a broken piece on the bottom and the bathroom had a stain on the ceiling as well as a loose faucet.

Plus, I could never get the air conditioner/heater to work, so my room was hot.

The only problem we experienced was the heating unit.

The HVAC unit became louder as the night wore on to the point sleep was impossible.

We are NOT fans of the tiny plastic bottles and wish Hilton would start addressing this problem.

No notes on the front door or front desk and definitely no verbal warning from the same front desk staff during check-in.

but it is not the best and has a sketchy motel right next door, so this was off putting.

The closet door was broken and that was the only full lengthy mirror.

but we heard no noise unless someone was outside our door.

There was "graffiti" (for lack of a better word) on the door and on the wall in the elevator.

Second, the elevator door is very aggressive.

They gave me 2 small garbage bags which would only fit one towel each, so we just piled them up outside the door.

The door was super sticky and didn't shut.

Our room had no lock on the bathroom door, the decor is outdated, the beds are springy and uncomfortable, the pillows have no substance to them, our room’s carpet was damp and they wouldn’t switch our room, and the TV is so outdated.

None of the housekeeping staff wears a mask while walking the halls or cleaning the rooms, yet they stick a “sanitized” sticker on the door like it means something.

Poeple at the hotel next door came over for breakfast and uses the dumpster.

but we were given extra bags upon request to leave rubbage and dirty towels outside door.

In other locations, the maid drop those on the door on daily basis, a bag consists of towels and toiletries , and extra bags for trash/dirty towels.

A large pile of dirty towels was outside our door the entire stay reminding us that management at this location wasn’t really up to normal standards.

Our room had a sanitized seal on the door.

I had a sticker on my door like a seal that I thought was overkill

Hanging mirror/ door for closet was missing.

Door to the room was difficult to shut as locking mechanism did not like to disengage.

FYI we paid $180 nightly (VT football weekend) to listen to a barking dog next door.

Now, there were some little cosmetic things (the desk chair was a bit worn & the closet door needs some hinge work.

The rooms are clean, large and comfortable.

The room was very clean and a nice large space for a family.

The hotel was very clean and our rooms were both clean and well appointed.

The room was clean and staff was friendly.

The room was very clean and is convenient to the major attractions.

The rates were very good and the room was clean.

The location is great, the room was clean and the front desk staff was inviting.

We booked two rooms here for 3 nights while visiting Colonial Williamsburg right after Christmas and had a great stay -- the rooms were clean, spacious, comfortable beds, and each had a fridge and microwave.

The room was clean and the front desk staff were friendly.

Hampton Inn & Suites Williamsburg Historic District

door

Free parking

Free High Speed Internet (WiFi)

Pool

The tap (and shower) water never gets cold, so cooling off after a hot day at Busch Gardens wasn't an option.

Additionally, the bathroom had no exhaust fan.

Carpet not vacuumed, rust from HVAC unit on floor, yellow oooz from HVAC unit, looked like black mold on both walls of HVAC unit!

There was a large gap around the doorway & there was cold air coming from the ac unit by the window.

I woke up a couple times because the air conditioning was too cold

but rooms were nice minus the AC unit that was incredibly loud and disturbed our sleep.

although we had dust from the heating system on the toilet, including the seat.

The desks and wall unit had scratches and there was dust on the window pane.

Also, the exhaust fan in the bathroom is SO dusty like it hadn’t been cleaned in a year!

AC didn’t work very well and had to be repaired by maintenance and still didn’t work properly.

Expecting the A/C to work, it did not and by 2am it was 72.

Our first night the air conditioner didn’t work, room was 75 degrees so we got little sleep.

When  I woke up the next morning very stuffy sinus which made me think possible mold or mildew that bothered my sinuses.

Our room overlooked a rooftop air-contidtioning unit - horrible view.

Only down side was every time air conditioning in room kicked on the noise woke me up.

A special thank-you to Eli who searched out a dehumidifier for us when the air conditioning didn't work properly.

Smell of pet urine coming from the vents.

I chose this location due to the closeness to the Sentara medical center, and availability of restaurant choices along Richmond Rd. My room was clean with a lot of amenities ( microwave, fridge, ironing board, hair dryer etc.)

Rooms were very clean, quiet, and spacious.

This place was very clean and the staffs are friendly, The room was clean, it smell like fresh linen and welcoming.

The rooms were clean and the staff was very friendly.

Rooms were very clean, and the staff very friendly.

Attentive staff, clean rooms, quiet atmosphere.

Rooms are clean and well equipped , coffee and teas were provided , so you can see enjoy whenever .

The room was very clean upon arrival and there were plenty of towels and toiletries in the room.

The room was clean as were the beds and bathroom.

Rooms are always clean and sealed between visits.

The rooms were very clean and well maintained.

Clean room and wonderful breakfast as always for a Hampton Inn.

Hotel is very dated, and the general smell was not pleasant.

This was definitely during off season time of year (Jan 5/6) and Don’t understand why the room (basic king bed room non smoking) was the last room down a long corridor from elevators where neither ice machine or vending machine ,near the elevator ,was operational.

The floors were sticky and disgusting in the kitchen.

Unfortunately our room had that musty smell.

There was some mold in the shower and it was apparent that there had been a water leak in the ceiling  at some point.

Breakfast was not good- the fruit had a smell as if it was old and it was discolored , the congestion in the kitchen area was very heavy and there were no clear ways to get to things without waiting or bumping into to folks.

Negatives the musty smell, hard bed, and visible wear everywhere - ceilings, furniture, fixtures etc.

While we have stayed at this hotel
In the past (and agree with the comments about the musty smell

I did notice the first floor had a strong smell, I think from the pool.

There was an odour when entering the room due, I guess, to the humidity.

My second complaint is that the room  smelled like mold.

Upon checking out showed pictures of mold on ceiling and was told sorry have a nice day.

room 214,235 dirty walls need cleaning, evidence of insect problems (odor, pesticide residue) demolition of adjacent property not a good sign.

Our only complaint was the moldy musty smell in our room and no table or easy chair was provided.

Hampton Inn & Suites Williamsburg-Richmond Rd.

smell

The wallpaper in the bathroom was bubbled up from the moisture in the bathroom (lack of a fan).

The hotel is so old: the lighting, the A/C, the elevators, the carpe, the furniture.

The hotel was dingy, old, chrome coming off the faucet handles, very dirty air conditioning unit, very old refrigerator and it was tilted and lopsided, very hard to open.

The AC/heat unit was dated, and was hard to get a comfortable temp in the room.

- Lobby where breakfast is located is very nice and updated
- Indoor Pool was okay - open long hours from 9am to 11pm, a bit steamy in there as could be expected and usually more crowded in the evenings.

The lighting was broken in the room and the A/C was very loud.

The A/C unit is LOUD, the walls thin so noise is relatively high in the room.

Only problem was the LOUD air conditioner.

In the room, the couch that is a pull out sofa is pushed up against the wall and the air conditioning unit sticks out too far for the bed to actually be pulled out.

Two nights in, our heater blew up and our room immediately filled with smoke.

I turned the fan from high to low and it was a bit better.

*Radiator cooled the room off on a hot summer's day/night.

Two problems, there is no exhaust fan in the bathroom and when entering the room it is so dark, even with the entry light that my wife walked into the room and promptly slammed right into a low lying table.

We checked in and air conditioner was not working in which we told front desk.

We had to set the AC a few degrees lower than the desired temperature.

Very noisy from doors slamming shut most of the night and the AC unit at the end of the hall was making a constant noise.

but we were tired, turned up the thermostat and went to bed without reporting the problem.

The only thing that kept this hotel from being rated a 5 was the lack of ventilation fan in the bathroom.

The room is humid, as the bathroom has no air installation and the small window of the room cannot be opened.

We stayed 2 nights at the Best Western Historic Area Inn on Bypass Road, Williamsburg, VA. 
Our room was very clean, our bed was comfortable with a firm mattress, coffee was readily available in the lobby, and of course, there was a coffeemaker in the room as well.

The rooms were clean and we got a good night sleep.

The hotel is clean, the pool is clean, our room was immaculate, kudos to the housekeeper!

They gave us a great deal on a CLEAN room.

The rooms were very clean and the staff was so nice.

MY Room Was Clean And The  Bed  Was The Most INVITING.

The room was really clean, came with a mini fridge, microwave and decent sized tv.

Room was clean, Wi-Fi was fast, service was great, location was ideal, and pricing was very reasonable.

Our room was clean, AC worked great, beds were comfortable and TV had enough channel options that my 1 year old could watch Disney, my 12 year old could watch Cartoon Network and my husband could watch the news- we even caught a movie one night.

been staying at this hotel for many years,rooms have always been clean,beds and pillows nice and soft and clean,hotel in good location, for sights and restaurants,staff always nice and helpful.would tell everybody to stay here.

The room was clean a good size and well-appointed.

Our room was clean (I am paranoid about little creepy crawlies and checked the mattress only to find beautiful clean fluff)and comfortable.

The beds were clean and the rooms were very clean.

This hotel was very dirty, the sheets and pillowcases stained, the floors dirty, trash in the floor, hair in the fridge, mold in the shower, the drain to the tub was broken so we had to call down to the desk to get it fixed.

This hotel was very very old, dirty, it had a smell as well.

For example, our ice bucket was dirty, coated with something brown and was host to a dead ant. Disgusting.

however the fitness area needs needs some serious updates the treadmill was out of order the room smelled of mold/mildew there were no cleaning products to wipe down the machines or weights overall I
rate it about a 2.5

It wasn’t the cheapest, when my husband and I got into the room we were welcomed with a musty smell.

The second floor had an overwhelming Marijuana smell.

Number one, the non-smoking status of our room was invalidated and we had to put up with the results of that.

When I asked the attendant if they had any other cereals, she got surprisingly nasty with me, and I do mean rude.

Ours had an old smoke stench (didn't seem recent, maybe just built up from years).

Room was generally run down and smelled, and the carpet was wet when we arrived.

At 23:00 the smoke alarm next door shorted out, causing a high pitched screeching noise to wake my wife and daughter.

The shower was dank and the bathtub was gross.

Most of my annoyance was due to inconsiderate guests who like to be loud, slam doors or smoke right at the entrance to where the smell comes into the hall.

Room had a musty smell
Worst breakfast--all microwave and very little options

A week of family vacation in WMBG started with a filthy in room Jacuzzi.

I requested another room showing the pictures of the room and the mold.

however, he said he could not stay in the hot tub because the chemicals were so strong they stung his eyes.

Best Western Historic Area Inn

The air conditioner was so loud that every time it cycled on it woke us up.

The ac was constantly on and off and loud.

Lastly, the AC in the room did not work well.

It was a very hot day and the AC unit was so loud we had to turn it off to sleep.

The heating and air conditioner system was so loud, I had to turn it off at night in order to sleep.

Speaking of turning off, i turned off the heating and air conditioning because the fan and motor we TOO LOUD.

The thermostat made the room cold and then hot all throughout the night.

I am a light sleeper so my only issue was trying to sleep with the noisy air conditioning unit going on and off all night.

but a noisy air conditioning unit kept me from falling asleep all 3 nights we stayed.

White noise AC, which I used even in December as room was stuffy otherwise.

Had to walk back downstairs and the man at the front desk wondered why we were given that room because it was “out of circulation” - whatever that means ?

The air conditioner is very loud and is a wall unit not central air if it wasn’t for this it would get a 4.5 rating.

Maybe I need Embassy Suites or a higher priced unit.

but to be honest, we would never have been able to hear anything above the noise of the a/c unit which was akin to the sound of a jet engine!

The air conditioner was so loud you had to put the TV on blast and then when it turned off the TV was, well on blast.

The fan for the heat only functioned on an "auto" basis so that the fan was constantly turning on and off all night.

If you like to run the fan to cover sounds of other guests, that is not possible at this hotel.

They moved us to a suite free of charge when the door to our room wouldn't lock and found some items we left in the old room.

When we got up the next morning to take showers, the shower door was broken so we could not close door.

Immediately noticed post pandemic changes with the option of the “digital key,” to unlock doors using your smartphone - which was really convenient; sealed rooms indicating cleaning; touchless checkin and checkout options and required mask wearing while in common areas.

This hotel is extremely dated, the shower doors were dirty, and I wasn't sure whether blood was on it or red paint,

Instead of cleaning it they taped a sign to the door saying closed.

but there was evidence that it could have used a thorough cleaning - there was dust on the curtain valance and the corners of the bathroom floor/along the shower door need to cleaned.

Safety concerns as door closes so slowly that someone can come into your room.

The shower door handle came out of its hinge and the shower floor was so slippery my son fell.

Be aware some rooms like ours did not have a fridge,microwave and couch.The bed was uncomfortable and the entry door was difficult to open.Choose carefully

Now it is just before 10:00am and the attendant starts pulling the glass panel doors closed.

Ducks and Geese are blocking the door ways and practically begging you to feed them.

The room had a connecting door, which I had explicitly said I did not want in comments when making the reservation online.

The walls are really thin and you can hear conversations from the hallway and next door.

Digital key took several seconds to unlock each door.

Also, there was an annoying clicking sound behind the bathroom mirror that we resolved by closing the bathroom door.

The only real issues we had was bedspread was quite worn, and the shower door was off track.

We had intermittent trouble with the lock mechanism on the door not working with key card.

The fitness center door was malfunctioning and the air conditioner wasn't working in there. Any time any of these issues were brought to the staff's attention they just stared at you like "what am I supposed to do about it."

The door to our room is broken, and takes time to shut properly.

The hotel room was clean, beds were soft..

Clean room with a nice hot breakfast buffet and pools both indoor and outdoor.

The room was very clean and we appreciated the continued housekeeping services that were available to us even for our short stay of 3 nights.

Although the furnishings were worn, I felt our room was clean.

The room’s cleanliness was satisfactory, the pool area was clean and the king room suite was certainly adequate for 2 adults and 2 kids with the pull out sofa bed.

Room was clean and very big with a kitchen.

Attractive property, spacious and clean rooms, great service team, convenient location near Colonial Williamsburg, and outstanding value!

The rooms are very clean, and the housekeeping staff are friendly and helpful.

The room was clean and quiet, the breakfast was varied day to day.

The beds were comfortable, the rooms clean and well appointed and the wifi worked well.

Hampton Inn & Suites Williamsburg-Central

The ac was on a motion sensor, so it got hot overnight while you were sleeping.

Anywho, I had to leave my room for about an hour for him to replace this unit.

though it didn’t quite reach the little sitting room unless the doors were open and the bedroom side was freezing cold first.

On the minus side: a) the windows do not open and AC unit works ONLY when somebody in the room ( and even then we had trouble to have it working).

In addition to the leaking the Air conditioner it did make noise during the night

but shortly after you could hear a”dripping/splash” sound in one end of room.On checking found a one metre square area completely saturated from leaking air con.Shifted lamp& chair,turned air con OFF.The  mouldy smell by 2 Am was  very unpleasant.

FYI, no vent in the bathroom, it gets steamy.

The air conditioner was not as cold as we were wanting as it was about 99 degrees each evening outside,

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