The evening food was cold the salad was over a day old and the colslaw was at least 3 days old avoid it at all cost

but the only thing it was some of the food was a bit cold but overall tasty enough

Hole/rip in the duvet cover, Aircon only blew cold air

The food was lukewarm at best, served on an almost cold plate before I was ready to eat it - I wasn't asked if I needed a few minutes to have cereal or coffee, and the plate was put on my table just two minutes after it was ordered.

Food not fresh, long wait, buffet cold, not clean dirty stick tables 
whilst the hostess was great the ambience is s dirty grubby cafe

but woke up to 'no hot water' and the cold water only dripped from the tap.

A particularly wet, soggy and cold Coast to Coast trip saw us abandon the tent and retreat to the nearest Premier Inn.

I am not sure whether it was because it was cold outside

The hotel is in a great location with plenty of free parking.

I have stayed in Premier Inns in many locations, and I can honestly say that this is the friendliest Premier Inn that I have stayed in.

The rooms were clean and tidy and there’s plenty of free parking and it’s located in a perfect location for food and shops,

The hotel was in a great position, on a retail park near shops, a big Tesco, and places to eat.

Location was perfect for a small family trip to the race course.

Always stay here when we travel to Catterick Garrison as location is perfect for us.

First time here though, Good location, lots of shops.

Located in a shopping precinct with free parking.

There are some fast food places on the complex where this hotel is located.

Brilliant Hotel well located, excellent staff very friendly, breakfast and evening meal food excellent.

Great location to visit my son and his family.

Exceptional Staff nice clean hotel convenient location secure Covid precautions good choice of shops nearby and good choice of restaurants nearby.

Great location for visiting someone in the garrison and handy for trips into Richmond or Catterick races

Handy location location as a meeting place for all the staff in our North East area

The location is perfect surrounded with all the shops.

Plenty of free parking right next door to the hotel as it shares a location with a retail park.

Clean rooms and in a good location not to far in a car to explore new places.

The location is ideal as it is very close to Richmond and the Richmond Equestrian Centre.

The rooms are always clean, comfortable and QUIET.

Had a excellent sleep in a comfortable clean room , with the facilities you would expect from a Premier Inn.

The room was clean and up to the usual standards.

Really good stay, fantastic customer service from all members of staff and spotlessly clean room.

Room was clean and had everything needed for our stay.

Room clean and tidy area good choice of shops close to motorway  very friendly and polite staff very easy to find .

The staff are always welcoming and friendly and the room always very clean.

but provided the best all round stay, comfortable room  friendly staff clean room and good good not much more to add

Lovely room very clean and top notch accomodation.

The hotel and rooms were very clean and comfy.

The room was immaculate, beds so comfy, welcoming staff on reception at the evening we arrived and morning.

The rooms are always cleaned to a high standard, with reception areas also being clean and tidy.

The room was immaculate, serviced by Reena.

The room was spotless, the staff were very helpful and very friendly,I was made to feel very welcome.

We had a wonderful stay in the hotel, the rooms were clean and tidy with plenty of hot water and a good WiFi signal.

We stayed overnight to go to a passing out parade,the room was very clean and tidy,local to a few shops with a big car park .

I would also like to mention Iksa thank you for a lovely clean room.

Premier Inn Catterick Garrison hotel

cold

location

richmond-equestrian-centre

We had a fabulous experience at The Garage Spa.

Our friends stayed in the garage spa section, they said their room was  nice

This also included an afternoon in The Garage Spa with treatment.

All in all we have had a fantastic stay and will definitely be coming back and will also be booking the garage spa aswell

Spa
The Garage Spa is definitely a highlight of The Morritt - I'd really recommend a visit.

Garage spa itself was lovely really enjoyed it.

We enjoyed a lovely afternoon in the Garage Spa with a couples massage.

Lovely relaxing massage in The Garage Spa.

Really enjoyed the food and the treatments at the garage spa the ambience was relaxed and quiet great fro a retreat

The garage spa is well worth a visit, great fun.

I would recommend that anyone traveling through Barnard Castle, to make sure to stay at the Morritt Garage and Spa

This is our second visit  to the Garage Spa and overnight stay.

Location, ambience, food, drink and garage spa - all very good :

The adjoining Garage Spa is outstanding and a great place to relax.

So the garage spa is absolutely amazing staff are lovely and treatments were perfect!

We would love to come and stay here again and have time to have some pampering at the hotel's Garage Spa.

The staff are wonderful and the Garage Spa provides the ideal place to relax and wind down.

but there is no excuse for bad cleaning and poor housekeeping.

Unfortunately he/she didn't bother to come and speak to me the poor waitress had to deal.

Food was incredibly poor and all in all an absolute disappoint I would never ever drive this far again to come here.

This hotel has a lot to offer and I feel a lot of the poor reviews that I read before booking are unwarranted.

It is shockingly tired.Breakfast poor and the one server not really interested in anybody.

Previous poor reviews have been responded to with management complaining that it’s difficult to get hospitality staff.

The bed was not fit for a good nights sleep due to the very poor mattress and noise when turning in bed.

No TV, (although when we queried the lack of TV the next morning we were informed that there was no reception due to tower being down - this should have been explained on check-in) poor WIFI.

however food poor although the breakfast room was a pleasant room 

Would never return.

but the poor waitress seemed to be a bit rushed off her feet taking everyone's orders.

Breakfast was not what it said on the menu and the quality and portions were poor.

The bed was a double (4'6"), not a king-sized, and was hard and uncomfortable, with poor quality Ponden Mill pillows and the kind of cheap bed linen you expect from a budget hotel.

but classic - white walls, white bedding and see through cheap curtains - very poor - the only positive was it’s cleanliness

This could be a super hotel in a delightful location and all the ingredients are there but it needs a professional to get a grip to allow it to live up to its potential 

Final comment to compliment the staff - it’s not their fault - they only work here and at least they’ve got jobs

What a disappointing stay

but breakfast was very poor - our bacon had obviously been waiting for some time before being placed on cold plates with other lukewarm items.

The service is shocking, there are only a handful of staff to serve hundreds of dinners - most tables are complaining and the food we have been served is poor and in some cases dangerous.

Overight stay in very nice hotel spoilt by poor customer service and poor quality bar food very expensive.

The hotel is definitely old and it is in need of repair in some areas BUT the rooms are clean beyond clean and the sheets and bedlinen are beautiful even in the older rooms.

Room was spotless & had plenty of toiletries & tea/coffee etc.

Room spotlessly clean, good size and very comfy.

Room was clean and warm and very welcoming.

We booked 2 rooms for 4 friends on a spa break deal.Both rooms were clean and pleasant,beautiful toiletries provided.The treatments were excellent in the spa and our only criticism was the odd afternoon tea which came with abundant pastries and frozen mini magnums !

The rooms were clean with beautiful toiletries and overall we enjoyed our meals which included Dinner, Breakfast & Afternoon Tea.

My advice to the owners of the hotel, send in a new manager who cares about their guests - build up a good reputation with clean rooms and trained and supervised staff.

Our room was clean ,plenty of space and quiet.

The rooms are clean and tidy with plenty of fresh bedding and towels lovely toiletries And a cooked breakfast was a treat!

We had room 2 was a lovely room very clean and tidy.

The room was clean spacious and very comfortable .

Room was very clean and pleasant .no complaints at all .

the room was clean great size and view facing the front.

The room was spotless and the food excellant.

The rooms were spotlessly clean and breakfast was lovely.

We had a really good sized room which was very clean and

but carpet smells of stale beer which you can smell as soon as you walk in.

We tried to check into the hotel at 2.30pm and were basically told to go away until 3pm, when we did get in the room it was a big disappointment, dirty carpet, peeling paint, rotten windows and the most uncomfortable bed with a thin old mattress.

I went here for a wedding recently, upon arrival I was stunned how dated the interior was, how cheap and nasty it felt with old fashioned 1970's layouts and don't even get me started on the flies!

He was stumbling and when we got our meal we had to wait 5mins for him to actually bring us cutlery and the smell of alcohol was definitely a scent on him,

Carpet badly soiled and desperately in need of cleaning or renewal.

When we got back we went into the bar for a drink, the bar smelled dirty and of stale vinegar and the bar itself was covered in spilt drinks.

Countless cobwebs, dust on all skirting boards, filth on window frames, dirty carpet, damp patch on ceiling and worst of all - broken ceramic tiles on bathroom floor which could draw blood if not careful.

Our room (8) had brown damp marks on the ceiling, black mould round the windows, stains on our duvet cover, a poor excuse for a bed and mattress, round toilet seat on a square toilet, the attention to little details here have been long forgotten about.

Our outlook was partially obscured by frosted glass 3/4 of the way up the windows, peering over this we had a pleasant view of the roofs below and the rusty industrial ducting from the kitchens…The room itself smelt like a combination of a dirty vacuum bag and feet!

a video was sent to the hotel showing the dirt that came off the shower wall, to be frank, disgusting.

The chips accompanying the steak were also disgusting.

We were offered a room outside the hotel which was super hot, radio seemed broken and the toilet was filthy and it was stinking!

The loo was filthy and the features were missing compared to the picture displayed on their website again,  did not match with furniture missing and cheap dirty carpet.

The room was dirty - shower was covered in mildew, and carpets filthy.

The hotel gardens had overflowing ashtrays and old food and glasses left on tables.

Filthy carpets, tiles, flimsy rubbish curtains, Window painted shut, bed from circa 1902 just disgusting 

Breakfast staff worked very hard indeed

Charged for a breakfast which was rancid.

I booked this hotel as I had used the spa a few years ago when it first opened and thought it would be a nice spa break - big mistake!

We had the spa to ourselves for most of the day.

It was ok, sauna wasnt at all warm enough.

Booked a one night stay at The Morritt Hotel as advertised 'luxury hotel and spa' for our anniversary.

Will hopefully book to stay over to use the full facilities and spa.

This was our second visit to the Morritt and Spa Hotel.

We are booked in for a relaxing spa package and overnight stay at the hotel, (that's already been paid for) I couldn't feel any more unrelaxed about it at the moment as I am dreading what we are going to face when we arrive especially after reading all of the recent reviews.

We have enjoyed a recent 2 day Spa Break in this lovely hotel.

This hotel has huge potential to be a nice chic boutique hotel with the modern spa.

As the hotel has a spa on the premises I mistakenly assumed that guests could have free access to the spa facilities.

Apparently they had emailed me again that morning to ask what date I had wanted the massage booked for!

I asked for a deep muscle back massage and she adapted the treatment to suit my needs.

The Spa facilities were excellent , clean , not overcrowded at all and the treatments were fabulous- a particular hit was the “hot” outdoor hot tub looking out over the fields - often they’re aren’t hot enough

Fortunately the girls at the Spa are very polite and helpful, we were issued a refund for the over payment of the room.

There were a couple of (some unavoidable) issues, we had booked the spa

but this did not detract from the spa as there were still plenty of facilities available to use.

Enjoyed breakfast and dinner was very good in both nights, did use the spa as full while we stayed, gardens were a definite highlight

I would really recommend a treatment if you are visiting the spa - members of the group who had facials/ manicures/ pedicures were also really pleased with their results.

We booked the spa and hotel for our birthday weekend.

The spa facilities are just amazing, perfect for a relaxing get away without having to travel too far or pay a ridiculous amount.

The staff are very helpful, professional and friendly in both the hotel and the Spa, which we spent a few hours being pampered, we would definitely recommend this hotel and its facilities

First, we went into the Spa which, in my opinion, is one of the best in the area.

I booked to stay here for 2 nights with a spa package added, couldn’t fault the spa at all!

The spa facilities which wer next door were Amazing with just enough things to do inside and out , i had a Massage extra as a little treat which was very relaxing , The hotel would have got top marks

The spa was really good and the staff were very friendly and helpful.

The Morritt Country House Hotel

poor

smell

the-spa

garage

but waited 28 minutes for my breakfast, at which point the toast was stone cold and I had
To ask for some fresh.

but, again, too cold for its size with only the towel rail providing heat.

unfortunately, the weather being very cold meant that the room stayed cold until a heater was provided (after asking).

Overall we had an enjoyable stay with the only negative being served a cold roast dinner which was replaced on the Sunday evening and a lukewarm meal the next evening.

Mash was served cold minus crispy bacon, sent back and bunged in the microwave and re served.

When the food came (apparently cooked to order) it was evident that it had been sitting around waiting to be served - steak continuing to cook, vegetables becoming cold. etc.

Breakfast was different, because of covid restrictions, as we had to order from staff, rather than chose from a buffet-style cold selection,

The only thing I would say was that there wasn't much choice for desserts, our family like a warm pudding with custard and most of the desserts were cold sundaes etc.

But also, our room was very cold, the radiator hardly through any heat out at all.

but I must, the shower was either scolding hot or freezing cold.

However, my vegetables were lukewarm ( passable ) and the potato was ' stone cold ' and inedible.

Only one complaint, the room was cold and we tried turning up the radiator

but could have a better cold breakfast selection.

The bar area was cosy and warm ( it was cold and windy outside).

but mine was cold, suggesting it had been sat waiting for the other meals to be ready.

This is a lovely hotel and everything about it is first class except that our room was on the third floor and the room radiator was not working on the first really cold night of the year.

Ancient and modern at it's best.The room was well appointed with a large comfortable bed and views over the town's cobbled market place.

The location was central on the market square and accessible for all the local shops, cafes and pubs - definitely visiting again!

The location in the market square is perfect and the evening meal was very nice too.

We were in room 103, a Superior Double room which was spacious, very clean and located on the first floor fronting the market Square.

Lovely market town with plenty to see and do.

Located in the centre of historical Richmond overlooking the Market Place - cobbled streets!

There is a large market place/square with cobbled streets leading off it – there is a castle in the centre of the town and a river with unusual waterfalls.

It's not the cheapest place to eat on the market place

There is also a disc system to park for free in the market square in front of the hotel.

This hotel is in the market square in Richmond within easy walking distance of the castle, museums and theatre.

We had lunch here yesterday and sat outside watching the hustle and bustle of the market square.

The hotel is in a great location on the market square and easy to walk from Nuns Close car park.

We passed the Kings head on a previous visit to Richmond and booked it as it has such a great location in the market square meaning we could park the car and explore on foot.

Hotel perfectly situated in Market Square, rooms, all public area's spotless.

The hotel is located in the market square surrounded by a lovely selection of shops, cafe's and eating places.

Coaching inn, dog friendly, situated central location in Market Place with plenty of free parking overnight.

We paid for parking with travelling with a dog and were pleased we had done this ahead of our journey, as parking in the market place on a sunday, was difficult and very short stay.

Obviously this hotel is in the market place so was woken early morning by utility vehicles.

£26 pound overall and I would’ve been offended to have paid half of that for the overall standard of food and the staffs poor conduct and general attitude. 1*

but the service was poor never offered drinks refill sat waiting over 20 mins with our finished plates in front asked for condiments during meal never came back with any decided to call it a day pay and leave without having deserts very disappointed with the experience

Fabulous staff, really busy poor staff were run off their feet, please be patient with them, they’re coping with staff shortages

For a room which cost £97 per night the facilities were poor.

but I think the food would have been better, and much cheaper than what we had for lunch .It was so very poor 
As for social distancing ( the reason you have to use the app) tables we less than a meter apart, I had to ask ( twice) for someone to wipe down our table after the last users and the staff were not wearing face coverings .

Louise not much help and has a poor attitude.

Once before about two years ago we walked out after slow poor service,

Also the shower pressure was poor so we were unable to use the shower.

In due to poor insulation and draft prevention, heat loss is significant and not environmentally friendly.

We decided to leave the premises and ; as a result of the poor Customer service received , sadly will not return.

the food was really poor and the duty manager agreed to remove all starter from the bill.

My only slight gripe was that the shower was poor and didn't match the quality of the rest of the bathroom.

A lot of mix up with the bill and cost of breakfast, very poor service, treated with no respect, very disgruntled with our stay.

Very poor service, currently have waited over 15 minutes for 3 coffees.

very quiet and clean room with a stunning en suite.

The room was immaculate and the bathroom was amazing.

Rooms very clean and had lots of little extras which was a nice touch.

All rooms are clean and furnished to a high standard.

The room was spotlessly clean, comfortable bed and quite spacious.

Our room was very clean, warm and spacious.

A lovely hotel in the middle of the town square.The room was very clean and comfortable and had everything i needed for my stay ..The staff are very friendly and on hand to help with any queries .I never ate in the restaurant so can’t comment on that .One comment i would like to add is their is no customer parking at this hotel

Room was very clean and really well decorated including bath and shower.

The rooms are spotlessly clean with lovely little touches, including the fantastic coffee machine.

Hotel entrance was beautiful & clean as were the rooms, access to car park was easy.

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