If the elevator and the hallway look this bad then what will the room look like.

It is just out of the casino, right across from elevator and 20 feet from a gathering area.. you can guess what that means…” All night long” and that’s not a song.

They put me up in a double queen room, which the bed has no base so I can use a lift to get in and out of bed,

Be careful of where Your room is as They have added on to this Hotel and sometimes You are very far away from an Elevator to get to the Casino.

but the lack of Covid standards around the hotel in the hallways, elevators and public area was disturbing.

Our room on the third floor was always close to an elevator so we did not have to walk a mile

but failed to put the elevator back in service as it was stuck in the basement.

Our room was on the top floor (7th) so one small negative was waiting on the elevator (no walking the stairs for us!).

no valet parking rooms extremely far from elevators to access rooms and parking area, one server for drinks and such on floor.. hotel under construction.

I had requested a room near casino elevator so I would not have so far to walk.

The elevators are a pain as you have to walk a very long distances to get to them.

Elevators were fast, Food was a little pricey and it is a Pepsi only.

We requested a room close to the elevator, with apprehensions that it might be noisy due to traffic and perhaps elevator noise.

I was on the sixth floor, N/S, near the elevators (room 6114).

Our rooms were as far from the elevator to the casino floor as possible which was especially uncomfortable for the grandmothers in our group.

Our rooms were lovely--we had requested a room close to the elevator as we were traveling with my 102 y/o Daddy.

in the "new" tower requires going up one floor by stairs or elevator and then switching to another elevator.

After we found the room, we found an elevator near the room so we could check out faster.

I would recommend a lower floor, so the elevator issue is easier.

The staff at Montego was impecable and very friendly.

Property was clean, yet the staff was not very helpful or friendly other than our server at the restaurant.

Freddy and Mario in the main bar took care of our drinks and were always friendly and pleasant.

The staff were friendly and helpful throughout the property.

awesome clean and handicap friendly awesome location and great food and drink.

All the staff that I've ever encountered are friendly and helpful.

The Casino was perfect fast friendly service.

The atmosphere is pleasant; friendly staff, good games.

Always enjoy the bright lights and friendly ambience of a nice, clean casino.

Every time I stay there, I receive excellent service, the casino is clean, and the staff is friendly.

The staff at the Montego was very rude and dismissive, fortunately there were much more friendly employees across the street at the Nugget.

All the staff, except for our very non-attentive waitress at Pancho & Willie's, were friendly and helpful.

Great, clean, well appointed room, good flow through casino, excellent food at the Grill and friendly staffing everywhere.

The food was wonderful, the wait staff was friendly.

Lovely clean sanitized pool,three hot tubs(seasonal) towels provided,exercise room..wide open,ventilated casino,modern games,friendly staff.The word about town,and elsewhere is Montego Bay does in fact serve the very best food.

Staff are available and friendly, always willing to help and offer suggestions.

It was a great time for all of my Family a great 4 of July 
And great time on the casino floor 
Excellent service and clean rooms friendly staff quick to Serv and assist us 
Thank you for the great vacation experience and we love our memories in Wendover at Montego Bay and Rainbow

Staff was friendly, casino was clean,and a nice feel about it.

Terrible place to stay Customer Service is a one .We booked a pool suite with a steamer as we always always book suites with the steam room .After check on at the suite price that we booked we walked in to a double queen un kept dusty room.The pool balcony had someone's vomit on the other side Cigarette bits and beer cans all over the fake grass .The front desk did nothing .

Let’s start our journey to the elevator which had spill stains making the floor sticky and disgusting throughout our entire stay which was three days and two nights.

but it was horrible in my nonsmoking room.

I asked a gentleman at the casino where you could smoke a cigar and he said give me a moment and then walked away.

instead of contacting the front desk and having to go through all of that nonsense again I just troubleshot the smoke detector and took care of it myself.

Peppermill was much cleaner and not near as smoky as the Montego.

Otherwise be prepared to smell strongly of smoke when you exit the buildings.

You really do leave smelling like an ashtray wherever you go.

Upon entering the building we were overwhelmed with the smell of cigarette smoke.

Room run down with mold and holes in the bathroom and gross hot tub.

People out cigarettes our in the hallways.

If i were to criticize one thing about the hotel it's the smell that seems to pervade most casinos.

Burned out light bulbs in the lamps and ceiling lights.

I've been to "state line" casinos and they are usually the most run down, nasty of all resorts (I typically avoid at all costs).

but kind of feel like smokers and drinkers get to have theirs down.

Made me wonder what else was not cleaned well that was not noticeable. Yuck.

The room stunk, like something moldy or old .

but this felt like being in a slightly icky time machine to the 90's.

I didn't like all the smoke in the lobby and registration desk so stayed in our room for the short visit.

but they ranked of smoke coming through the ventilation on the 4th floor.

The rest of the staff including waitresses are great,

The pool area is nice and the staff did a great job keeping it well stocked with fresh clean towels.

With great restaurants in the Casino this is a everything you need in one spot kind of place.

Make sure to register for comp dollars to maximize the value.

18 holes of golf, for $40, with a golf pass from the front desk.

The casino was well run with plenty of team members who were always cheerful and eager to help if we needed anything.

great gambling experince and fun table games helpful staff on fun things to do and interesting places to vist in the area..

The room was awesome and all of the employees were great, the front desk, cocktail servers and the waiters at the restaurant.

Fun Friendly Staff, we always are taken care of really well, we feel like we're valued as guests.

Montego Bay Casino Resort

smell

elevator

Free parking

Free High Speed Internet (WiFi)

Hot tub

My only issue was the lack of an accessible tub/shower in the room.

And then when cleaned it up used all the towels and left me none to take a shower

Gave us another room, went to take a shower and no soap or shampoo in their dispenser.

The bathroom had a separate area for tub/shower and toilet which was very small and had some cracking plaster.

I would not feel comfortable using the bath towel that's being used as a floor mob.

Downsides were that that the toilet paper they decided to go with is the one ply that you can see your hand thru and is like wiping with newspaper,it really is that crumply.

We had to change rooms since our sink would not empty the water.

but I don't feel like the shower and toilet upstairs from us should be able to wake a person.

There was a large hole in the wall from the previous tenant slamming the door handle through, the shower was falling apart, the shower curtain would not stay closed so water flooded the floor.

Shower: Decent, except the curtain rod was installed wrong, which made the shower curtain push to the middle 
Hard water: No
HVAC: Temperature off, not sure it would stay on to get to the temperature,

The pressboard furniture in our room is in serious disrepair, with chips and gouges (this includes the shower door).

The bathroom was small and the floor wasn't the right type of flooring for a bathroom????????

One bar of soap and lotion for the sink outside the bath.

The only missing amenity was a microwave in the room.

In addition, the window in the room needs fixing, because it leaked.

No issues with the room or bathroom or shower.

I ran up 35 steps then down 35 more steps and the elevator door still was not open.

There was no microwave in the cabinet built to house one and the cabinet door for the refrigerator section couldn't close properly.

If you like listening to people go up and down stairs all night and door slamming, then stay in Room 128!

sound would work and then not work, doors on entertainment center (t.v.

Access to the back door needs some upgrading, as all the side of building parking spots dump right into the worn lawn, which was muddy during our visit.

Disappointed with the noise from grown adults in the morning 5:30 am with door slamming and talking out side your door.

For example, the cabinet door to the refrigerator was about to fall off its hinges, plus it was badly damaged (probably from the vacuum cleaner banging into it all the time).

The view out the window was unremarkable of an empty lot next door.

They were knocking on the door before 8am on the day I tried to sleep in.

Opening and closing of neighbouring doors also caused the walls to shake, and the closure mechanism slams them shut.

It was on the inside when I opened the door.

Credenza door where fridge sits would not stay closed which was a bummer

The only negative was that the hotel cleaning staff knocked on the door twice before 9:30am checking to see if we were out of the room.

But when I stayed there (without a pet) they put barking dogs right next door to me (in a non-pet room) and I was kept up half the night with loud barking.

There was a hole in the bathroom door that was poorly patched.

I kept the curtains drawn to avoid looking out at the junk yard next door.

The view out our window was a junk yard next door.

Things like the paper thin walls at this hotel that require you to walk up to the floor above  ( or below, or next door ) and knock on the door to tell the other guests that you can hear every step of their two children and the parental reprimands as they run around isn't really something mgmt can do anything about.

Employees were friendly, helpful and professional.

Check in was delightful and friendly, and was efficient.

They even had bacon which is unusual as all other places we have stayed had sausage (which I don’t like).staff was friendly and helpful answering our questions.

We always try to stay with BW as the service and rooms are always clean and friendly.

The clerk who checked us in was not overly friendly,

The desk staff was extremely friendly and helpful.

The kids had fun in the pool and the front staff was friendly.

Hard pass and will be staying at the Super 8 again next time as it is cheaper, they're more accommodating and actually friendly.

The hotel was clean and the staff was very friendly.

At BW you get value for money, awesome friendly staff and a really nice clean hotel.

All staff at check in and out, were friendly and efficient and helpful with a demanding full capacity due to World of Speed Race event at the Salt Flats.

Friendly efficient staff, clean and very comfortable room.

The place was clean, help was friendly, laundry machines worked well and breakfast was hot and tasty.

The room was clean, quiet and the staff was friendly.

This is pet friendly hotel, and most of the hotels we stay in when we have dogs, the rooms SMELL like dog.

A handful of casinos, restaurants, bars and a smoke shop are over the stateline of course.

The staff avoided the "Elite" membership perks completely, the room was nothing special and smelled a little off.

The choices are either from the smoke casing hotel or some really cheap nasty old neglected hotels with atrocious service.

Which consists of half bottle of water, banana, half yogurt, pastry (half size, that was stale) for $100 for 12 hrs an I call it No breakfast!

Secondly the smoke alarm battery went dead about 3 AM so it beeped all night long.

Carpeting in the main areas of the hotel- hall, elevator were disgusting and could use a shampoo.

We came for the concert and wasn't wanting the casino smoke so we opted for this hotel.

Avoid the massive crowds and cigarette smoke at the casinos.

The leather chair/ottoman was disgusting; the ottoman was totally beat up.

although you have to drive to the Casinos you don't get  that smoke smell.

They should at least put a bench in the smoking area.

So nice to not have the smell of smoke permeating the halls etc.

I don’t gamble or smoke, so the casinos are not for me.

Sink was dirty, towels were cheap  & felt like they were washed with bleach & never rinsed.

but for the urine smell in the bathroom of our room.

When I asked for a shower seat, the guy brought one up,

Complimentary toiletries by request at the front desk only.

the desk staff were very nice, one of them even coming up to the room to help us with TV problems,

I reserved the larger room, also known to the employee as a 'suite'.

We left something in our room and the staff called us immediately.

I didn’t wanted my room to bee clean and the lady that was cleaning in that 3 floor seen me got out and asked if I needed towels or anything she could get for us.

Positives:
* Both the front desk staff and the manager were responsive when issues were raised.

The housekeeping staff were extremely pleasant.

This BW was very accommodating of our pet.

Staff was great and we felt very welcomed.

Best Western Plus Wendover Inn

bathroom

door

Pool

Our first night there the people next to us was being so loud till around 4am, we even phoned the reception and asked to move which they said no and sent security up, which when they came up the people opened the door said sorry and security did not say a word and then walked away, the room next door was quiet for around 15mins and then started again.

but not acceptable either.I guess if i wasnt done at the casino the door latch would have been thrown but again not aceptable.other than that we "LOVE" it if we win/ HAHA

Noisy are vent, creaking doors are just a few items to mention.

Wood paneling on the walls, popcorn ceiling with small holes, sink is across from the bathroom, bathroom was way to small was hitting my arms on the doors reminded me of a bathroom stall with a shower shoved in it.

half inch gap under front door letting in light making it hard to sleep in.

stayed at rainbow they were remodeling the room next door to us and woke us every morning due to their construction activities.

The bathroom was a little small since they had squeezed the clothes rack behind the bathroom door.

Once I got to the room the door to the hallway had visible gaps and you could clearly hear all conversations as people proceeded down the hall to the elevators.

Trying to get through the door with people who have no manners with a wheelchair.

One downfall was this is a no pet hotel says so right on the door we were using

When we opened the door, we thought oh how nice.

We had no closet, only a small rack behind the bathroom door where our clothes got wet when opening the shower door!

Said door had about a 1/4" gap underneath.

oh, and most of the rooms have connecting doors, and if you are so lucky, like we were, you will have a guest in the next room that is as loud as a bull in a china shop, dont worry it was only momentary.

but the room smelled as if someone was standing outside the door smoking.

The only downside we had staying there was the guy next door came back to his room around 10 pm and turned on the TV loud and the room walls very thin.

Opening the door we hear people saying it was a false alarm.

but there were elevators and doors on that side so we parked the car down there and it wasn't as bad.

There was plastic on the floor and dust on the doors between two rooms. Really?

Staff was friendly and there is access to restaurants around the area.

The hotel and casino staff were very friendly and very helpful.

Super clean rooms, great,  friendly and quick service!

Pit bosses aim to be friendly and please any way they can.

I even like their gift shop best because their night time cashier is super friendly and helpful.

Great rooms and very friendly staff..Good food at their restaurants and very clean..My room had a steam sauna shower and it was awesome to relax in after a busy day of gambling,eating and drinking..I will definitely be returning..

the rooms are always clean and the staff always friendly and polite the whole property is always clead and well maintained.

Our room was nice people were friendly and a good house band.

With the exception of one bartender and one craps dealer, all of the employees were very friendly and helpful.

went for a sunday night stay  everything was great  the front desk was friendly and made check in was a breeze at the rainbow 
room was clean  casino employees were helpful  food was good at the primo restaurant
we would stay again

Everyone was very friendly & helpful
Plus a lot of history in the area

Very friendly staff in gift shop, always have good items.

They ended up "having a room" available in the opposite side of the casino, in the outdated section would be my guess, the furthest away from where I had originally booked my room options, and it was clearly not winning any prizes for decor, style, smell, or even upkeep.

Could not smell the smoke from people smoking.

but poor ventilation, the smoke in there from just a few people was very rough.

Nope, almost every machine was sticky, had cigarette ashes on it , and had at least one full ashtray on the top player's part of the machine.

Security is horrible if you vape, smoking is apparently ok. Trip was terrible.

You must wear your mask if you’re not actively drinking and I guess smoking as well.

If you are not a smoker, stay away from this casino.

It was disgusting and they are not cheap.

Non-smoking room reaked of smoke inside the room.

but the ashtrays were stacked full three or four at a machine.

The smoke really was not too bad and we never had to wait very long for cocktails.

butt for calling it out, but still agreeing I was right and giving me my money.

but since we didn't stay in the rooms here I only assume they do have non-smoking rooms to offer on some floors.

Cigarette smoke does interfere with the experience and sometimes causes us to leave the casino earlier than desired.

Special shout-out to Geany at the hotel registration desk.

Rooms were nice and clean, the staff there was courteous and professional.

The employees were much less than stellar.

We always prefer to stay here because if the staff and the cleanliness of the rooms.

This was after an equally long walk from the parking lot to the hotel front desk.

.and the  staff  all the way around was very  pleasant and helpfull   cetainly will returny.and mid week prices are very resonable

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