There was only one and that one was a bit broken.

The hallway security door was broken allowing anyone to enter.

The hotel itself needed some work - my family was spread across multiple rooms and one room had a broken toilet, one room had a broken sink, it was a group effort to figure out how to work the curtains, and all of us had showers with weak flows.

but a broken juice machine was totally unacceptable.

When approaching from the west, you're presented with a roughly paved, short, access road covered with gravel (or broken pavement), which then takes a sharp right turn into the property.

The thermostat on the heater must have been broken because the room was a sauna when I walked in.

The hotel was so clean and the staff were very friendly!

The staff is friendly, rooms are clean and smell good - AC is cold, beds sleep great, shower is hot and has great pressure, breakfast area is well taken care of and stocked with a variety of food options.

The rooms were comfortable,  clean and very quiet.

It was very clean and we were greeted by a very friendly associate.

Room was clean for the most part (other than dust on top of pictures on walls) along with bathroom.

The hotel was clean enough & most of the staff were pleasant

Very clean hotel taking COVID precautions seriously.

The room was clean and comfortable and beyond met my expectations.

The bed is comfortable and the room is clean enough

I needed a nice, quiet and clean hotel to stay the night.

The hotel is beautiful and my rooms were very clean and nicely decorated.

The hotel was clean and conveniently located.

The room was comfortable and clean and it was a nice stay.

Our room was comfortable and quiet and we enjoyed a very nice, hot breakfast in the morning.

All three times, the hotel room has been very nicely prepped, the bed has been comfortable, and the staff has been very friendly.

The room was clean, comfortable, and close to shopping malls and restaurants.

Both rooms we booked were clean and had the usual super comfortable beds.

The hotel was very nice and the beds were comfortable.

The beds are so comfortable and the staff goes out of their way to welcome you and help in any way.

It is clean, comfortable, close to Kennywood, the Allegheny County Airport and Century III Mall.

The hotel was very clean, comfortable and reasonably priced.

The room was extremely clean and fresh and comfortable.

My room was very clean, with a comfortable bed and plenty of pillows.

Great Hampton, all the usual, clean comfortable room, free breakfast, well maintained, plus the most helpful staff.

It was very thoroughly cleaned which made me feel more than comfortable during my stay.

Juice machine was broke both mornings of our stay, no replacement offered.

Also the ice machine had running water throughout the night.

My room had a machine near it that made noise all night.

My only complaint would be with the noise the ice machine made on the third floor.

We eased our way around it, entered the room, and the beds were not finished; the pillows were in the middle of the bed without pillowcases.

Rooms weren’t ready 3 hours after available check in.

We had reservations for 3 rooms of which only one was ready.

We did, we requested to clean the room, by night time, the room was not touched at all.

I checked in from the app a day ahead so that I could choose my room.

Room was incredibly sanitized, the staff and patrons wore masks.

So we get rooms next to each other which I could live with

Pearl cleaned our room as she would her home (I assume).

The room was as I've always come to expect from the Hilton family of hotels.

Room was clean and the cleaning staff didn’t mind me interrupting their process to talk calls for work.

Staff was nice, room was very clean and remodeled, breakfast was good.

The hotel staff was friendly, the property and the room were clean and nice.

Rooms are clean, well cared for and the staff are friendly and customer service oriented.

Rooms are clean, bathroom shower appeared to be updated.

When my daughter checked in Saturday evening, we were hit in the face with a terrible musty odor in the room.

As soon as we entered this hotel we were overwhelmed with scent of cigarette.

First of all, the room smelled like cleaning fluid as if they were trying to cover up some other smell.

Every time we would lay on the bed our lips would go numb, sinuses would burn, and we would get terrible head aches.

but couldn't sleep with the fresh lacquer paint smell.

The main differences are, this place has a pool, and you can get a smoking room if desired.

Restroom smelled as if someone had just used it.

Hampton Inn Pittsburgh/West Mifflin

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Location was great - within walking distance of many excellent restaurants.

Lots of great restaurants located close by on Penn.

Nina Checked us in and explained everything for us, drink tickets, Kickback time,  and locations of places we wanted to see/visit.

It was also in a great location and we were able to safely walk to our concert.

), the location was within walking distance for football and baseball games.

Location was outstanding as we walked to and from PNC Park and to bike rentals.

Great location, comfortable room, and more caring staff than I have ever encountered (and I'm old)!

This particular Drury is also in a beautiful old building in a perfect location.

This location was practically down the street from all the happenings.

This was perfect location for a short walk.

Location is great, the property is interesting (think industrial art deco), the staff was wonderful.

The hotel is located at the edge of Downtown and the Strip.

The downtown location is convenient, with off-street valet parking.

Valet parking is pricey and does take some time to get you car on check out,

Note: If you'd like to save money on the valet parking, just park at the Greyhound parking garage which is just 1 block away; there is just a $5 flat fee for parking on the weekends.

By the time you figure out how to get to where you’re going, find someplace to park, and then pay to park there and walk to your destination, the Uber worked out to be so much easier and no more expensive than the parking lots would have been anyway.

The parking is cheapest in downtown with in/out privileges (didn't use; walked everywhere).

Only downside is $29 parking fee - typical of downtown location.

My only complaint was the $29 fee for parking

Just beware of the $30 parking fee which really isn't optional,

From my 1st call and talking with Jeremy, we had 
nothing

My phone app senses and reports driving patterns when the car is driven.

Stevie-front desk would charge my phone behind front desk.

We booked a 2-room king suite, which accommodated my long Zoom call at the desk the next day, while my partner and cat hung out in the adjoining room.

However, by 12:15am, the noise level was back up and I had to call the desk again.

As I was walking out of the hotel to grab some dinner, two young girls, who were also walking out, started cursing at me and threatening me, because I ‘walked in front of them.’ They continued to follow me down the street until I turned around and told them calmly to stop or I would call the cops.

(I've found that at most hotels I have to call & request them after the fact.)

Past Drury guests know Drury is famous for its perks--free breakfast and 5:30 Kickback, free Wifi, free afternoon soda and popcorn, free long distance and local calls.

Nobody would answer the phone when we called before we checked out.

Chloe was so helpful with answers to my questions about finding a Starbucks to local places to eat, holding our luggage after checkout, until we were ready to leave the city for home.

The hotel offered a free happy hour with complimentary food and cocktails…it was awsome!

The food was great both breakfast and the evening kick back (which was more like dinner!

even though it was a full house all weekend and the kitchen staff had to keep replenishing food quickly.

The hotel makes a big deal in their advertising of their free drinks and food at happy hour

Free breakfast was better than expected with a lot of choices…and so was the Kickoff evening meal.

Really enjoyed their breakfast and dinner snacks!

The service was wonderful with lots of freebies including breakfast and happy hour with hot food.

We brought our food up to the lovely 8th floor outdoor patio for Covid-safe eating.

Great complimentary food in a.m. and p.m.

Full hot breakfast had tons of choices and the evening Kickback was another full meal and free adult beverages!

The food was very substantial and you got a free drink too.

My husband and I checked into the Drury Plaza Hotel on Sunday, June 19 around 7:30 PM we checked our bags and went out for dinner.

Their staff members are always friendly and helpful, and the rooms clean, spacious and well-appointed.

Where to start with this one, First the rooms were spot on.

The room was exceptionally clean and comfortable.

Rooms are very spacious, clean, well furnished and quiet.

We were given adjoining rooms and got to hang out together.

Room was huge and wonderful - with microwave and refrigerator.

Rooms were clean, building was nice and historical.

The rooms are large and clean as is the hotel generally, 

My room was sparkling clean and very spacious.

Perfect location, perfect staff,  perfect room, and the amenities were perfect .

They let us keep our clean bikes in the room.

The room was modern clean and updated with a great shower head.

Rooms were very clean and spacious and bathroom was small

The room was clean, the staff for the most part was friendly, and the historical vibe was great.

Everyone was friendly, room was clean, online booking simple and the breakfast simple

The rooms are very clean and beds comfortable.

Clean rooms, comfortable and close to PPG.

The service was great, my room was very clean, and the Valet Service was spot on.

The staff was extremely pleasant and the rooms were immaculate.

Hotel was clean and the room was excellent.

The whole room was also very clean and pretty quiet.

Rooms clean, enjoyed the pool and the 24hr fitness room!

The hotel staff was super friendly,  great suggestions, rooms very clean,  good beds, breakfast was good,  enjoyed pool and hot tub and roof top deck!!

The room was clean, bed comfy and shower was great.

The rooms are clean and up to date, the staff are extremely friendly and helpful with any issues, and the cherry on top is that they give you 1 free alcoholic drink and 2 alcoholic drinks at a dollar each at their buffet / bar.

Drury Plaza Hotel Pittsburgh Downtown

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Ok for a short stay when related to business with any university near the area.

My partner is immunocompromised and they let us use the breakfast area to have friends come bring takeout so we could all have dinner together in a safe space.

I think I would try other hotels in the area first, like the Wyndham, Hampton.

I don’t think I would stay here again the next time that I am in Pittsburg area.

All other Hilton Garden Inns in the area do and other Hilton properties in the Northern Virginia/DC area are!

The hotel main areas appeared clean and smelled clean.

My dad was having surgery and they were great providing us with a room on short notice and the staff was so friendly and helpful because we are not from there and did not know the area

Comfortable seating areas around the lobby.

If you are visiting Pitt, this is the best value in the area.

Clean and quiet room, very friendly and helpful staff in all areas of the hotel.

The lobby is large with good WiFi coverage throughout, so good common areas.

In addition the Hotel entry level is a huge staircase to the reception area which meant another challenge with my luggage.

There was a lot to do in the area including the Zoo, PNC Park and just walking around the University of Pittsburgh.

Definitely recommend this hotel to anyone staying in the area.

Overall our stay was good and I would stay there again as the hotel is right across the Southside area of Pittsburgh and within walking distance of the U. of Pittsburgh.

The rooms were clean and had great views of the surrounding area.

Another feature of this hotel is the dining area.

Easy jumping off point for exploring the area.

Very convenient to campus and convenient to restaurants, pharmacies etc.

Convenient to everything in Oakland, and an easy Uber ride downtown or to the stadium.

but oh so convenient and we were able to drive out in the morning but still resume our parking to pack up and check out at the end of the morning.

but it was a good start to the day and of course convenient.

Pros:
- spacious rooms
- microwave and mini-fridge
- convenient to UPMC, Pitt, and Carnegie Mellon
- free shuttle service, on the hour, within 3 miles.

This hotel is very convenient to the university.

I also like how convient and accessible everything is!

This hotel is situated conveniently in the heart of Oakland just one block away from a brand new C.V.S.

Excellent attention to needs and service details 
Friendly and welcoming staff 
Clean spacious rooms
Convenient location in downtown pittsburgh with great valet service and shuttle availability
Will recommend

I stay at this hotel quite frequently due to its convenience to hospitals and doctor appointments,

This Hilton was Convenient to University of Pittsburg Medical Center with many healthy food options on Forbes Ave.

There is a CVS right around the corner, for convenience.

Conveniently located off the highway in the University district.

The only negative was you have to request that your room is cleaned; it is not done automatically.

but the upholstery could use a deep cleaning or be replaced.

This one seems to be lacking some of the cleanliness that we've been accustomed to elsewhere,  such as providing cleaning wipes in the rooms, sealing the door with a sticker so that we know no one has been in it since it was cleaned, etc.

Our room was basic, the bathroom had some dirt and smudges and skipped cleaning spots,

And if the bathtub/ shower had been cleaned after the prior guests in that room, then I'm a monkey's uncle.

I left my Kindle in my hotel room & housekeeping claimed that no one turned it in.

This is especially bad in the afternoon when housekeeping is going in and out a lot.

Had an issue with after hours housekeeping

When we returned, the room had not been cleaned.

The bathroom floor around the shower - the caulking - could be cleaner,

Of course, a good cleaning would be a big improvement.

The first morning, I mentioned to housekeeping and to the front desk that my hair dryer was running very hot and the sink wasn't draining.

Watched the cook run her hand across the plate to clean it off before she put someone's order in it.

Sheets never changed, room and bathroom never cleaned.

You can't call ahead for valet and one day my room was not cleaned.

3rd-
The room carpeting has smudge marks on it like gum or greases was dropped and was never cleaned properly.

but two times about 30 minutes apart from each other two housekeepers knocked.

When I notified the front desk he told me that it was a mistake and to just hand him the cleaning supplies.

Other problems included housekeeping missing cleaning the room for a day, unresponsive front desk, and generally dank and musty hotel.

It is across the street from some of Pitt's dorms and a great location if you are visiting the university.

We stayed at this location for a concert at the Peterson on Pitt's campus.

Very accommodating in every aspect very clean staff went above and beyond room are very comfortable and clean great location easy to get to many restaurants and universities valet parking so no need to worry about where to park

I chose this hotel for location(which is perfect for UPMC, Pitt, Magee) The whole staff has been beyond wonderful.

Easy access location with surrounding many restaurants.

Great location when visiting the University.

Loved the hotel location with easy walking to multiple restaurants and campus.

Great location - right in the center of Oakland.

Great location, close to restaurants and shops.Took the free hotel shuttle to CMU

All we had to do was call them and someone brought them up.

After countless hours spent emailing and on the phone with Helena she tried to say it was my fault, I turned to call the corporate support number in hopes that they would be able to help.

Got woken up at about 4 a.m. by some drunk guy who couldn't get into his room so he decided to bang on the door and walls while calling the room phone to presumably wake up his sleeping partner.

I became infuriated by the service of the hotel and threatened to call the local news station.

though we were only there 12 hours we had to call maintenance.

Mobile App didn't allow us to check out without stopping at front desk.

The last thing we are told is "when you need your car, please call us about 30 mins prior as it takes time to retrieve them when it's busy". .

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