Outrageous charges negate the friendly connotation.

Great staff always happy to accommodate and always friendly and professional.

Nice and clean, quiet rooms, the staff were  friendly , and it has secure parking in the basement.

Conveniently located and the washing machine and drier in the room was a blessing no going home with a case full of dirty clothes.The girl on the front desk was very friendly and welcoming I would recommend anyone to stay here

Very friendly staff and convenient under cover car parking.

The team were very friendly and accommodating.

The staff were friendly and helpful, quite efficient.

A absolutely pleasure to stay here, staff was professional, friendly and helpful.

All staff were friendly and they allowed us to leave a vehicle in the carpark after check-out whilst attending a conference.

Parking was safe and underneith the hotel and was free of charge and plenty of room
Staff were very friendly and informative.

Very pleasant night away with friendly staff.

The team was friendly and welcoming on check in and very helpful with everything.

Staff were incredibly friendly and helpful and the place was clean.

Staff were friendly and the booking was very easy.

Hotel is located next to a Kebab shop that operates late into the night.

Central location with easy secure access.

We put it on the floor which improved it a bit, otherwise location was fine right next to Coles and Officeworks if you need that stuff and even Jaycar - bonus.

We used this property as our base for the Avalon Airshow weekend and its location could not have been better.

Easy location to find and supermarket within walking distance.

It was such a great location for what we wanted on our trip to Melbourne

Situated in a great location close to the supermarket, cafes and restaurants all within walking distance.

Its location is great, just a 10 min walk to Werribee train station and bus terminal.

Great location.. walking distance to restaurants… secure car parking 
Staff.. welcoming and helpful 
Rooms .. clean      Bed ..sooo comfy  
This is why we will always choose Quest Werribee …when visiting our family.

Location very central to shops for easy access to Restaurants and shopping centre.

Quest Werribee is in an excellent location.

Position was perfect to walk to restaurants and shops. .

It is located about 250 metres from the centre of town and restaurants and cafes.

Located in Werribee amongst local shops and restaurants and 10 mins to the Mercy hospital.

Thankyou for a great stay great staff and service clean apartment with everything we needed good location easy parking a walk to the restaurants and anything that you need to get above an beyond what is in the room

Great location close to everything including the event I was attending, staff were welcoming and very accommodating and it was good for a short weekend

Excellent location within walking distance to main street in Werribbee, secure underground parking, comfortable beds, clean room.

Plenty of food to eat around the area- in fact too many choices and too little time.

Will book again, Plenty of places to eat nearby.

Close to town centre, dining out and beautiful tourist attractions.

The accommodation is very central to many restaurants and services in Werribee.

The hotel is located within walking distance to restaurants and supermarkets.

Close to the Werribee zoo where we were attending a wedding the room was nice, close to shops and only 2 mins fron some great cafes.

You can walk to the supermarket and there are plenty of places to eat nearby.

Close to dinner options
Quiet area even on the corner of the intersection

Walking distance to main shopping street, cafes and train station.

Car parking is safe a secure, plenty if fast food and restaurants nearby.

Plenty of good restaurants and cafes nearby.

Closer to Vegetarian Restaurants, Coles, Aldi, Indian Grocery Stores.

Close to centre of town, could walk to cafes, restaurants and other facilities.

Easy parking and very close to shops and dining/takeaway options.

Location is great, close to nearby shops, rivers, Werribee Park & Manison.

Very well located to Werribee Park and shops.

Clean and tidy room close to shops and restaurants, with secure parking!

Walking distance to restaurants and shops and secure car parking.Would certainly recommend this accommodation if you are just looking for a convenient place to stay in Werribee.

It’s close to shops and restaurants and a pleasant walk can be had at the nearby Werribee river.

butcher shop and fruit shop within a block of the Quest.

Comfortable, well appointed apartments located close to city centre and transport, and easy walking distance to restaurants, shops and rail station.

location nice and close and an easy drive from accommodation to Werribee Park Equestrian Centre and close to shops.

Location is easy walking distance to town centre, restaurants, cafes and shops.

The location is ideal for shops, food and sites.

Well  appointed room, very clean, very pleasant staff, quiet, great location walk to supermarket and shops, under cover parking, would happily stay here again, best value in Werribee on the night I stayed.

Very good and convenient location close to shops.

Good location walking distance to multiple restaurants, shops and the arts center.

Stay is very comfortable, close to all shops and restaurants lovely staff nice and comfortable rooms!

Rooms were not as clean as they could be, furniture was dirty and quite uncomfortable, curtains were smelly and frayed .

The room was dirty and the sink wouldn’t drain.

The split system aircon gave off a bad smell.

The worst was stains in the main room on the doona disgusting.

The guest room adjoining ours had a balcony which which enabled others to see into our room; and their smoking meant that smoke came into our window so we had to close the blind to stop the smoke and to preserve our privacy.

The lift & floor smelt like cigarette smoke (and was obnoxiously slow).

Apartment was filthy, for a new building i was shocked!

Got to my one bedroom apartment and there was not the nice smell that was in the foyer, instead was a slight musty smell.

The hotel cleaning products are extremely overpowering.

Rhianna at reception greeted me by name, upgrades my room (for smoking purposes ) informs me the whisky glass I requested last time is in the room.

The only downside was that the corridors smelt of cigarette smoke.

The room - my room (through no fault of management) had someone who had smoked in it - smelly!

One thing that I noted that I think is simply because it is new is that the hallways smell strange.

Ideal spot, Simple easy no fuss accommodation for business stopover, Staff on front desk are so helpful and accommodating , Easy access to freeway and city centre.

I nearly fell of the phone when I was quoted $350 for a professional clean on top of the room rate.

Was overall an awesome 46 days ,our stay was 💯 cool,  will be back again should the need arise, staff and cleaners were very helpful and courteous and always there if we needed anything extra , thankyou for everything.

Wonderful stay, Reception were great and helpful and cleaning lady I spoke to on my way out was one of the nicest people I have met in a long time..My stay was only 1 night 14th April 2023.

Staff put a mattress topper on which helped.

The only thing I would change is that writing this review I must write 200 characters apart from that 
everything was perfect thanks guys.

Stayed for Business for 4 days room clean and tidy, staff very helpful throughout the stay.

mine was uncomfortable if you moved from the side very lumpy in the middle

Place was dirty - shabby and uncomfortable.

The only complaint I have is the bed was uncomfortable and the bed linen was very creased.

The kitchen was lovely, the lounge room couch was thread bare worn and very uncomfortable to sit on.

Only negative is the couch in the loungeroom is now getting quite uncomfortable - it also serves as a fold  out bed which probably explains the lack of comfort.

Rooms could be a little cleaner and couch needed updating - very uncomfortable and almost broken, 
Thanks very much for great service quick check in and check out

chairs in room were very uncomfortable no cleaning of room on sundays or melbourne cup had to ask for towels & sometimes not all the towels were replaced.

however we both found the bed to be very uncomfortable and the pillows were not very nice either.

I only had one issue: The bed was uncomfortable it was two singles zipped together which is fine,

Some rooms have openings to 'pop up' type takeaways on one side- which can get very noisy at night, even when window are closed.

Very noisy location and you had to choose between a noisy air conditioner blowing all over your bed or an open window.

The balconies lack a privacy, we can see on to other balconies and there is a window from another room joined to our balcony which is strange.

When checking into the building it is difficult to find the entrance and if you come after hours you need to knock on the window to get let into the building.

Bed was a little too soft and if you leave the window open it can be noisy,

Very noisy if you opened the windows for fresh air.

Important: windows can be opened and fresh air let in, without any need for air conditioning working all night.

The only little thing was the room was smaller than im used to and the room next us had their balcony half way to our room  window so they could see into our room entirely.

Room 303 -
Main bedroom corner blinds do not cover the window which allowed every car that passed at night to illuminate the room with the lights across the walls & ceiling making sleep impossible!

It's on the corner of a busy road, so the front apartments may be noisy with the windows open.

however this probably wouldn't have been an issue with the windows closed.

But opening the window helped, and then I ran the heater - the room cleared.

Quest Werribee

uncomfortable

window

smell

location

restaurant

shop

Visiting friends in a long weekend, close to the shopping centre, very quiet area and very friendly staff.

The staff were also very friendly and efficient and their office is just directly opposite our unit.

Professional friendly staff, clean apartment, slept well, close to shops, public pool off site ask reception for towels.

Staff are friendly so don't hesitate to reach out.

The best part of our stay were the Staff who were good, friendly and helpful.

Very friendly staff and exceptionally well-presented townhouse apartment with all facilities of a very high standard.

Customer service was great, clean and infant friendly, would recommend anyone to stay here.

Especially Bella in reception, she is very friendly and quick to help out.

Staff were friendly and attentive, the apartment I rented was lovely and clean (with fantastic air conditioning), wonderful location with some great food options nearby and at a very reasonable price.

Our apartment was clean, beautiful, a great night in to enjoy our cold beverage with our feet up, great location, friendly staff members, good area to shop, eat and take in the sites THANKYOU we will be back

Diane hadara and beautiful staff so friendly and helpful well presented and mannered and very helpful I’m so happy. .

We were met with a lovely receptionist who was smiling and friendly so being made to feel welcome in a genuine manner was a great start.

Staff were very friendly and accommodating.

Really relaxing experience, lovely location, kind staff, large apartment, nice parking.

Great Location next to the Golf Course & Club as we were attending a 50th Birthday Party, the apartment was very clean & tidy and the kids loved that they could use the wi fi & watch Netflix 
Highly recommend these appartments

It is located not far from the Santuary Lakes Shopping centre, which makes it easy to go and get food and other supplies if needed.

The apartment was clean and the apartment was in a good location and close to family and friends we were visiting and happy to book again at this location for future holidays.

Overall a good experience, location was perfect and staff took an interest and addressed concerns.

Location with use of facilities is also a draw card if you have time to use them.

The layout and design of the apartment was great and it was the perfect location for the event we were attending

Great location and facilities with the double story family rooms being available to us.

Great location, handy to both Melbourne and geelong.

The location is great and the cost reasonable for the amenities provided, which included a TV in the bedroom upstairs and dishwasher and washing machine downstairs.

We chose this location as we went to Eastern Beach for the day and it  was close to Werribee Zoo for the next day.

Had to call Duty Manager who just handed the key and said.

The manager insisted that payment could not be made from a phone as the EFTPOS machine could not accommodate it.. On a arrival - it was noted that EFTPOS was set up for pay wave.

I really appreciated the small touches ie the complimentary bottle of water and wine, and an empty, easily accessible power outlet by the bedside table for charging phones - I didn’t have to sacrifice the clock!

Pool not working when we stayed, should have requested to be advised when I booked or rang to confirm

We had to spend time and energy getting all the things fixed, there should be a check by the staff before the property is let out to make sure things are in working order and not expect the people staying in the apartments to call them out or live with the issues.

Fortunately, I just finished study and wasn't fully relying on internet and just used my phone.

The staff member said it was ridiculous and a waste of time to complain about such a small amount and that she believed the customer was lying as she was the only one working that morning and personally took the call.

Do not make interstate calls it cost us over $80 for 9 calls to Tasmania, ripped off over all I would not stop here again.

Although after spending just short of $400 for 2 nights I was a little disappointed that we couldn't leave until we paid 80c to call a taxi which didn't turn up and we had to ring off our mobiles anyway.

We booked for a two night stay and before we even got there reception rang us saying "Where are you?

Several guests had there bookings mucked up, having to call back time and time again.

No communication on this either despite phone calls.

We also toasted our garlic bread and pizza using the oven.

but meals at various restaurants and cafes are available within a 1km or so walk at the nearby shopping mall seven days a week.

The full kitchen and laundry room is amazing for our tribe of kids and love the walking distance to shops, parks and resturants.

I went for several bike rides around the area, shopping centre close by, various restaurants and major groceries outlets.

Fully equipped kitchen for home made meals.

Situated in the perfect setting and close to shops and restaurants.

Lake view restaurant (is closer than the pool).

Accommodation is perfect for short family stays and has a shopping centre with restaurants less than 5 minutes by car.

Tell me about the great facilities, food options, sporting, gym and other facilities.

Great to have a charge back restaurant walking distance and a supermarket 5mins down the road.

Helpful staff in general a great experience 
Chicken Parma were amazing and staff at restaurant were lovely also

very good , minor issue with bedroom tv- aircon , everything else was great - also charge back for local restaurants is very helpful  , book in Staff very cheerful and well presented all in all a great stay

It is close to a local shopping area and several eateries ,

There was plenty of room for 4 adults and 1 toddler as well as ample parking.

It was a great apartment with plenty of room.

Larkins Reserve, Red Lotus Massage, Health Palace Preston, Cheltenham Branch Library, Alphington Farmers Market, Antarctica Flights, Stanley Avenue Playground, Illaroo Reserve, Preston City Oval, endota spa, Darebin International Sports Centre, Alana - Cheva Gold Traditional Thai Massage, Mount Carberry Reserve, Serene Beauty Body & Soul, Kids Space, Elsewhere Rooms -Room Service, High St Thai Massage, Preston Market, John Cain Memorial Park, Diamond Car Rentals Preston, J.S.

butt in the bedside table drawer in the room my kids were in!

Bed and pillows were comfortable tv in room was a good idea for those lazy days.

We stayed two nights here and found the rooms clean and comfortable.

An unusual hotel that is a series of villas rather than usual hotel rooms.

I was given another room which was much better

Enjoyed visiting the Recreation Centre and using the hot room, the spa and the pool.

Clean and tidy and rooms have everything you need.

Was able to obtain this room within a short time.

Great place to stay and price matched the room.

The only thing I can say something nice about was how lovely the reception staff, maintenance staff and cleaners were.I would not rate this a 4 star resort.

Reception was very quick to give us the key and very polite.

Staff at desk always very helpful and are available by mobile if office is closed.

Customer service from all employees was outstanding whether it was reception staff, maintenance staff or house keepers.

From check in to check out could not fault it beautiful spotless accommodation with a beautiful view 

Was made to feel like an old friend lady checking me in was amazing in every way possible 

Thank you for an amazing stay my new accommodation when travelling to Melbourne

All staff from the front  desk to the cleaners are polite and welcoming 
I have stayed in 5 Apartments.

The team member was always able to help to solve any problem.

Balcony’s dirty, not sure when they last cleaned the bathroom exhaust fans😮spider webs all up outside walls and balcony .

Holes in the walls, bad food stench throughout the whole apartment that didn't leave the whole 3 days, bugs everywhere, no fly screen for fresh air without more bugs entering, every electric appliance was roaring loud when operating as if about to break when use (washing machine, vents, dish washer, Aircon, oven etc), sticky tiles with every shoe change, hollow second floor that felt to fragile to walk properly, minimal toiletries to don't clean well. Everything.

Apartment was knocked around in some areas I.e., walls could use repair and fresh coat of paint.

for the price we were asked to pay this Quest was not good enough,the walls in the kitchen were dirty with stains the curtains were loose and just hanging on,the pillows were skinny and only one each.

Paint had peeled off wall in the bedroom.

On check in they gave me  room with no view very dirty shower had hair on the drain there was ants all along the wall and floor of bathroom there was a spider on the bed and the balcony was all spider webs then they moved us to another room and it was clean

The quest sign at the front of the complex on the wall is covered in cobwebs and just looks tired.

I am truly disgusted at the lack of cleaning, there was a coffee spill down the wall at the top of staircase, a cigarette

The walls are a bit grouty and the service lack lustre.

They were coming out of the oven and all over the benches and on the walls and fridge..

Quest Sanctuary Lakes

wall

phone

room

We stayed for 2 nights over Easter, accomodating our family 2 adults & 4 kids was not a hassle for management.

Stayed there for 4 nights and couldn't of been happier, 5 Adults my husband, myself & 3 grown up children had to come down for my Dads funeral, the place was very clean and comfortable the manager very friendly & approachable.

We booked a family room for 4 adults and all commented on cleanliness and attention to detail.

Towels are soft and sparkling white, beds and pillows are comfortable.

The bed was very comfortable and spacious.

The room was large, clean  and very comfortable as was the bed and pillows.

The bed and pillows were particularly comfy ensuring a restful sleep.

The sheets were wonderful (best of our trip), and the bed comfortable.

Lovely well appointed rooms, comfy beds, great shower, clean and tidy with some nice extras thrown in too.

Our bed was so comfortable and everything was clean and well equipped.

Werribee park motor inn is an great place to stay room was great bed was comfortable Breakfast was great Management was very friendly & help full  room was spotlessly clean when I arrived & cleaned spotlessly again next day It was  a lovely place to stay at

The bed was comfortable too & the bathroom facilities were excellent.

Jan, 14, 2024

Dec, 5, 2023

Oct, 11, 2023

Oct, 5, 2023

Jun, 1, 2023

May, 20, 2023

Sep, 27, 2022

Sep, 20, 2022

Jan, 23, 2024

Apr, 22, 2022

Jan, 26, 2020

Sep, 1, 2019

Dec, 25, 2023

Oct, 8, 2019

Oct, 28, 2018

May, 20, 2018

Mar, 25, 2018

May, 23, 2017

Mar, 8, 2023

Mar, 7, 2020