Outrageous charges negate the friendly connotation.

Great staff always happy to accommodate and always friendly and professional.

Nice and clean, quiet rooms, the staff were  friendly , and it has secure parking in the basement.

Conveniently located and the washing machine and drier in the room was a blessing no going home with a case full of dirty clothes.The girl on the front desk was very friendly and welcoming I would recommend anyone to stay here

Very friendly staff and convenient under cover car parking.

The team were very friendly and accommodating.

The staff were friendly and helpful, quite efficient.

A absolutely pleasure to stay here, staff was professional, friendly and helpful.

All staff were friendly and they allowed us to leave a vehicle in the carpark after check-out whilst attending a conference.

Parking was safe and underneith the hotel and was free of charge and plenty of room
Staff were very friendly and informative.

Very pleasant night away with friendly staff.

The team was friendly and welcoming on check in and very helpful with everything.

Staff were incredibly friendly and helpful and the place was clean.

Staff were friendly and the booking was very easy.

Rooms were not as clean as they could be, furniture was dirty and quite uncomfortable, curtains were smelly and frayed .

The room was dirty and the sink wouldn’t drain.

The split system aircon gave off a bad smell.

The worst was stains in the main room on the doona disgusting.

The guest room adjoining ours had a balcony which which enabled others to see into our room; and their smoking meant that smoke came into our window so we had to close the blind to stop the smoke and to preserve our privacy.

The lift & floor smelt like cigarette smoke (and was obnoxiously slow).

Apartment was filthy, for a new building i was shocked!

Got to my one bedroom apartment and there was not the nice smell that was in the foyer, instead was a slight musty smell.

The hotel cleaning products are extremely overpowering.

Rhianna at reception greeted me by name, upgrades my room (for smoking purposes ) informs me the whisky glass I requested last time is in the room.

The only downside was that the corridors smelt of cigarette smoke.

The room - my room (through no fault of management) had someone who had smoked in it - smelly!

One thing that I noted that I think is simply because it is new is that the hallways smell strange.

Ideal spot, Simple easy no fuss accommodation for business stopover, Staff on front desk are so helpful and accommodating , Easy access to freeway and city centre.

I nearly fell of the phone when I was quoted $350 for a professional clean on top of the room rate.

Was overall an awesome 46 days ,our stay was 💯 cool,  will be back again should the need arise, staff and cleaners were very helpful and courteous and always there if we needed anything extra , thankyou for everything.

Wonderful stay, Reception were great and helpful and cleaning lady I spoke to on my way out was one of the nicest people I have met in a long time..My stay was only 1 night 14th April 2023.

Staff put a mattress topper on which helped.

The only thing I would change is that writing this review I must write 200 characters apart from that 
everything was perfect thanks guys.

Great location.. walking distance to restaurants… secure car parking 
Staff.. welcoming and helpful 
Rooms .. clean      Bed ..sooo comfy  
This is why we will always choose Quest Werribee …when visiting our family.

Stayed for Business for 4 days room clean and tidy, staff very helpful throughout the stay.

mine was uncomfortable if you moved from the side very lumpy in the middle

Place was dirty - shabby and uncomfortable.

The only complaint I have is the bed was uncomfortable and the bed linen was very creased.

The kitchen was lovely, the lounge room couch was thread bare worn and very uncomfortable to sit on.

Only negative is the couch in the loungeroom is now getting quite uncomfortable - it also serves as a fold  out bed which probably explains the lack of comfort.

Rooms could be a little cleaner and couch needed updating - very uncomfortable and almost broken, 
Thanks very much for great service quick check in and check out

chairs in room were very uncomfortable no cleaning of room on sundays or melbourne cup had to ask for towels & sometimes not all the towels were replaced.

however we both found the bed to be very uncomfortable and the pillows were not very nice either.

I only had one issue: The bed was uncomfortable it was two singles zipped together which is fine,

Some rooms have openings to 'pop up' type takeaways on one side- which can get very noisy at night, even when window are closed.

Very noisy location and you had to choose between a noisy air conditioner blowing all over your bed or an open window.

The balconies lack a privacy, we can see on to other balconies and there is a window from another room joined to our balcony which is strange.

When checking into the building it is difficult to find the entrance and if you come after hours you need to knock on the window to get let into the building.

Bed was a little too soft and if you leave the window open it can be noisy,

Very noisy if you opened the windows for fresh air.

Important: windows can be opened and fresh air let in, without any need for air conditioning working all night.

The only little thing was the room was smaller than im used to and the room next us had their balcony half way to our room  window so they could see into our room entirely.

Room 303 -
Main bedroom corner blinds do not cover the window which allowed every car that passed at night to illuminate the room with the lights across the walls & ceiling making sleep impossible!

It's on the corner of a busy road, so the front apartments may be noisy with the windows open.

however this probably wouldn't have been an issue with the windows closed.

But opening the window helped, and then I ran the heater - the room cleared.

Quest Werribee

uncomfortable

window

smell

Free parking

Fitness Center with Gym / Workout Room

Complimentary Instant Coffee

Visiting friends in a long weekend, close to the shopping centre, very quiet area and very friendly staff.

The staff were also very friendly and efficient and their office is just directly opposite our unit.

Professional friendly staff, clean apartment, slept well, close to shops, public pool off site ask reception for towels.

Staff are friendly so don't hesitate to reach out.

The best part of our stay were the Staff who were good, friendly and helpful.

Very friendly staff and exceptionally well-presented townhouse apartment with all facilities of a very high standard.

Customer service was great, clean and infant friendly, would recommend anyone to stay here.

Especially Bella in reception, she is very friendly and quick to help out.

Staff were friendly and attentive, the apartment I rented was lovely and clean (with fantastic air conditioning), wonderful location with some great food options nearby and at a very reasonable price.

Our apartment was clean, beautiful, a great night in to enjoy our cold beverage with our feet up, great location, friendly staff members, good area to shop, eat and take in the sites THANKYOU we will be back

Diane hadara and beautiful staff so friendly and helpful well presented and mannered and very helpful I’m so happy. .

We were met with a lovely receptionist who was smiling and friendly so being made to feel welcome in a genuine manner was a great start.

Staff were very friendly and accommodating.

Had to call Duty Manager who just handed the key and said.

The manager insisted that payment could not be made from a phone as the EFTPOS machine could not accommodate it.. On a arrival - it was noted that EFTPOS was set up for pay wave.

I really appreciated the small touches ie the complimentary bottle of water and wine, and an empty, easily accessible power outlet by the bedside table for charging phones - I didn’t have to sacrifice the clock!

Pool not working when we stayed, should have requested to be advised when I booked or rang to confirm

We had to spend time and energy getting all the things fixed, there should be a check by the staff before the property is let out to make sure things are in working order and not expect the people staying in the apartments to call them out or live with the issues.

Fortunately, I just finished study and wasn't fully relying on internet and just used my phone.

The staff member said it was ridiculous and a waste of time to complain about such a small amount and that she believed the customer was lying as she was the only one working that morning and personally took the call.

Do not make interstate calls it cost us over $80 for 9 calls to Tasmania, ripped off over all I would not stop here again.

Although after spending just short of $400 for 2 nights I was a little disappointed that we couldn't leave until we paid 80c to call a taxi which didn't turn up and we had to ring off our mobiles anyway.

We booked for a two night stay and before we even got there reception rang us saying "Where are you?

Several guests had there bookings mucked up, having to call back time and time again.

No communication on this either despite phone calls.

The only thing I can say something nice about was how lovely the reception staff, maintenance staff and cleaners were.I would not rate this a 4 star resort.

Reception was very quick to give us the key and very polite.

Staff at desk always very helpful and are available by mobile if office is closed.

Customer service from all employees was outstanding whether it was reception staff, maintenance staff or house keepers.

From check in to check out could not fault it beautiful spotless accommodation with a beautiful view 

Was made to feel like an old friend lady checking me in was amazing in every way possible 

Thank you for an amazing stay my new accommodation when travelling to Melbourne

Overall a good experience, location was perfect and staff took an interest and addressed concerns.

All staff from the front  desk to the cleaners are polite and welcoming 
I have stayed in 5 Apartments.

The team member was always able to help to solve any problem.

Balcony’s dirty, not sure when they last cleaned the bathroom exhaust fans😮spider webs all up outside walls and balcony .

Holes in the walls, bad food stench throughout the whole apartment that didn't leave the whole 3 days, bugs everywhere, no fly screen for fresh air without more bugs entering, every electric appliance was roaring loud when operating as if about to break when use (washing machine, vents, dish washer, Aircon, oven etc), sticky tiles with every shoe change, hollow second floor that felt to fragile to walk properly, minimal toiletries to don't clean well. Everything.

Apartment was knocked around in some areas I.e., walls could use repair and fresh coat of paint.

for the price we were asked to pay this Quest was not good enough,the walls in the kitchen were dirty with stains the curtains were loose and just hanging on,the pillows were skinny and only one each.

Paint had peeled off wall in the bedroom.

On check in they gave me  room with no view very dirty shower had hair on the drain there was ants all along the wall and floor of bathroom there was a spider on the bed and the balcony was all spider webs then they moved us to another room and it was clean

The quest sign at the front of the complex on the wall is covered in cobwebs and just looks tired.

I am truly disgusted at the lack of cleaning, there was a coffee spill down the wall at the top of staircase, a cigarette

The walls are a bit grouty and the service lack lustre.

They were coming out of the oven and all over the benches and on the walls and fridge..

Quest Sanctuary Lakes

wall

phone

Wifi

Pool

We stayed for 2 nights over Easter, accomodating our family 2 adults & 4 kids was not a hassle for management.

Stayed there for 4 nights and couldn't of been happier, 5 Adults my husband, myself & 3 grown up children had to come down for my Dads funeral, the place was very clean and comfortable the manager very friendly & approachable.

We booked a family room for 4 adults and all commented on cleanliness and attention to detail.

Very clean and well maintained with a friendly front desk.

Room are very comfortable, clean , Foxtel , owners are friendly, breakfasts are great, large potions!

Thank you Bob & Sandi for making a very difficult time in our lives a little easier with your friendly approach.

Central location in Werribee to stay just off the Werribee by pass turn off a excellent motel clean friendly staff no Resteraunt availible

The owner, Sandi, was very friendly and helpful.

Everything was excellent, check in staff very friendly.

Werribee park motor inn is an great place to stay room was great bed was comfortable Breakfast was great Management was very friendly & help full  room was spotlessly clean when I arrived & cleaned spotlessly again next day It was  a lovely place to stay at

Staff very friendly, easy to find and central to Werribee.

The receptionist was very friendly and helpful upon our arrival and our room was great.

Highly recommend, rooms were spotless, staff very friendly and happy to help out in any way.

Booked 2 nights for my mum and l, wonderful friendly staff and very inviting.

Currently under new managers and they are friendly and helpful at every turn.

Very friendly staff clean up to date room appreciated the little extras Will definitely stay here if ever in Werribee again As I was there as an out from the Mercy hospital where I was obligated to remain in over night, I didn't get to stay

Very clean and comfortable room, great shower, comfy bed, Foxtel, parking very friendly and helpful owners  . .

The staff was super friendly & I was made to feel very welcome when I turned up there after driving 19 hrs from Gold Coast.

The operators were very welcoming and friendly and lots of little things that made it a great stay including free wifi, decent coffee, extra bath towel, a/c on when we arrived on an extremely hot evening (Dec 25th 2015).

will be trying to contact me 
Sandi responded
“ I think there is a pay phone down the road “
The following day I asked Sandi could she please write down directions to the Telstra shop
Sandi could not even take just 5 minutes to write correct directions, instead wrote three st names?..

When we asked for the local Taxi phone number Sandy rang for us then gave us a $5 off voucher.

Liked the little note on the door that reminds you to take your phone charger with you.

I was simply holding a conversation with my friend and he threatened to kick us out and call the police because we were too loud.

The manager, went out of his way to look after us, calling courtesy buses, providing rail travel cards, etc.

The heater and light had already been turned on for me on my arrival which was most welcoming.

Great very hot and powerful showers, coffee, tea, complementary water and ice from a really nice lady, Sally at the reception.

Incredibly personalised and efficient customer service pre, during and post stay.

I found the owner to be very accommodating.

but the lady manager was very responsive and helpful.

At reception Sandi was very nice and chatty and when she b
Bought our breakfast in the next morning gave us extra toast on the house.

The lady who took the booking and also greeted us on arrival was lovely, she gave my daughter a colouring book.

Sandi and Bob are superb hosts going above and beyond for us and ensuring we had a memorable stay.

The place was very clean and the rooms were exceptionally clean.

Sandi & Bob were lovely hosts and presented such a good breakfast to us in the morning!

The hosts were absolutely love, nothing was too much trouble, so helpful.

We cannot recommend this establishment, the Management, and their Staff highly enough.

Management and Staff are terrific and extremely helpful.

We felt welcomed and valued as guests too by Sandi.

The lady informed me that they no longer provide these things, that was under the Best Western system.

Usually not a fan of Motels, arrived very late & unfamiliar with lock box key system.

Werribee Park Motor Inn

adult

system

Free High Speed Internet (WiFi)

There is also confusion as to who is in charge and they are just all over the place and to top it off the rooms and grounds are filthy.

but thought the hotel would then charge me cancellation.

Please clear things before as they charge extra later.

They didn’t tell us until the last minute they there’s charge for opening the sofa.

There were some issues with my booking and I was charged twice.

Unfortunately the card key to our unit failed to work on Monday night at about 7.30pm.

no wifi at all for 2 days which make us really inconvience especially we can't do the online check-in for our flight) 

In addition, when we back to our room on the 2nd night around 9pm after our touring around Melbourne City, we found that our card key to access our room has been de-activated and make us can't enter our room.

Friendly welcoming staff and good sized rooms.

I did enjoy my stay the Facilities were excellent, the Staff were helpful and friendly.

Staff are always friendly and rooms are large and well presented.

The location wouldn't suit everyone it was perfect for us visiting family the staff were friendly the restaurant had well priced meals .The rooms were clean and very spacious.

The staff were very friendly and accommodating, especially the reception staff.

Easy check-in/check-out and friendly reception.

Stayed at D'olive for a few nights after a wedding we attended, the staff were very friendly and the rooms large and open, we stayed at the 1 bedroom apartment with a king size bed and a spa built for 2 in the bathroom,

Stayed here only one day/night and had a perfect night topped with a clean, modern, cosy, quiet, relaxing room with very friendly and polite staff.

Courteous friendly staff, comfortable  roomy suites  and  a great restaurant!

An amazing find, great friendly staff, super large rooms, restaurant and pool - great for the kids and adults!

Will definitely be back again to stay. Reception staff and restaurant staff were extremely friendly and helpful - well done :)

She was an absolute pleasure to deal with, friendly and fantastic service.

The staff would be the most accommodating and friendly I have encountered.

everything first class brand new .. restaurant food amazing great value for money and staff wonderful extra friendly .

but relieved when we saw the plush looking resort and friendly lady on reception.

The staff were very friendly and helpful, certainly customer focused which I have to say has been lacking in some of the hotels we have stayed in on our road trip.

Go figure

Please stay away, all the above were brushed away by the management team.

I am highly disappointed with the discussion with manager.

This place doesn't know who the manager is ( Including the Manager ).

What I has notice with this manager he only have more interest in getting pay.

As it turned out, the receptionist couldn't contact a manager to ask the question so no additional fee was paid.

This place really needs better management.

but on complaining to Head Office and the Manager we heard back that the issues were to be resolved.

My biggest complaint is the the manager of d'olive  wouldn't even pay us $10 difference because of the inconvenience they caused.

We wish we had stayed here and the management should take not that despite the hotel being full and busy with a function clearly on Kim was outstanding.

On top of that the food was priced like Sydney CBD prices and poor and cold and if you order room service they charge you at your door with a EFTPOS machine in hand and then double charge you on your room account .

We paid at reception upon  check-in and not even a refund of the extra we paid to get a lakeview room. ​​​​​​​​​​

When we rang reception    re-outdoor area was told they would contact maintenance; however, when we went to reception we were told the best she could do was a roll of paper towel, did offer to come over and clean; however my wife was very unhappy and said she would do it herself

We could have stayed at a cheaper option that was clean & tidy,

I use his drinks as well on my daughters 21st birthday I told him I will pay extra cost for drinks.

They asked an elderly relative if they were "going to pay for the wedding" when she asked where the bathroom was, and then hounded the photographer for it (it was paid in full, they were not owed a cent).

Expensive considering it is a bit far away from anything.

The food was stale leftovers and the two male staff were clearly unqualified and were more interested in talking amongst themselves than attending to us who were the only patrons in for breakfast which was at 9.30am. We were greeted by the staff at breakfast with " would you like to pay now? "

Would definitely recommend this to anyone and it was not crazy expensive

Oh and when booking on trip advisor I wasn't told that if you pay cash that there is a $250 bond! Ridiculous!

but a little overpriced I would say and very small with not many tables so imagine you could have a wait on your hands at times to be seated.

Thought it was overpriced in comparison to other accommodation that had a restaurant on site.

As it is so far from the city, I would have expected slightly better prices (we payed $215 a night for a two bedroom).

It turned out the place had been full for a couple of days and even their best rooms don't cost 180 dollars!

When we asked for it they didn’t respond for an hour and then gave it from someone’s room with stains on it.

Jan, 14, 2024

Dec, 5, 2023

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