We were pleasantly surprised by the security feature of having to use your key card to operate the elevator which was done by a simple tap on a sensor.

And these "honor bars" always make me nervous even if I don't touch them, as I feel like I need to make sure for weeks later that I don't get extra charges on my bill, and if I do, it's my word against theirs.

We didn't know at first we had to use our key cards to make the elevator work.

though billed as "continental", it was a full breakfast.

Found using the hotel room card to operate elevator a little cumbersome and getting to pool/exercise area a bit of an adventure trying to navigate the different elevators.

If you give the incorrect cc at time of payment don't try to correct it or your funds will be tied up on both cards.

Even got late check out for no extra charge.

If only New York City hotels had this kind of service and attention to their customers' needs while charging over three times the price!

Also, to avoid extra charges, put the for-a-fee snacks and alcohol into one of the cupboards so no one takes any by mistake.

The parking is a bit of a pain as you have to go across the street to a ramp and there's an additional fee for this on top of the room charge.

Do be sure to bring your own electronic charging units and cords as there are limited outlets and no USB ports in the rooms as of April 2017.

Had to use key card and made things very aggravating!

They upgraded them to a handicapped accessible suite with no up charge.

Improvements I would recommend is to have room card access to the stairs and a quieter room in regards to outdoor noise.

one of the cute ways this hotel makes money is to charge you for wet bar and snacks, which is a complete joke when you consider the price of the room, and the room itself.

The elevator and key cards are a bit of a bother, make sure to ask for specific directions on how they work.

I would have rated them a 5  except for the double billing issue.

charged a 18% tip and order was messed up and waitress never came back to check on us.

Requires inserting card into main elevator (only one, so waits can be long during busy times) and transferring to another down a long, long hallway - and then finding your room.

however is a different story somewhat spread out and difficult to work because of the security card situation it tended to slow me down just a bit.

We rolled our eyes as and grumbled as we got into the elevator after the breakfast system was explained to us at check-in.

So if you have dog that likes to bark when you leave, or barks every time elevator opens or someone walks by your room, think twice before booking stay at Jefferson Street Inn in Wausau.

To get to it you had to go up the main elevator to the fourth floor, then go around the block of rooms down the whole hall to get to the other elevator to get to the 5th floor that was only activated by your room key.

It was a little weird to have to change elevators to get above the 4th floor

It was a bit odd staying on the 5th floor because you have to leave on elevator and go to another to get from the lobby to the 5th floor,

Elevator sitatuation is a little confusing because different ones access different areas.

Better make sure you take the correct elevator because only one of three will get you there.

Not much room in the elevators to lug around equipment.

Also I didn't like that you couldn't get to the 5th floor from the elevator in the lobby.

Only 2 elevators, no stairs to access rooms.

Tip: Make sure to have your key out for the elevator.

The pool was a bit difficult to get to, as you had to take a different elevator.

My only complaint is the one elevator for 400 rooms.

I also had to have my room key reactivated 5 times while there and since you can not even get up to your room on the elevator with out the key I had to go down to the front desk

The main lobby elevator was out the weekend of our visit which made access to our 4th floor room less convenient.

Elevator in lobby was out and no one even mentioned it or apologized for the inconvenience.

Front desk staff was on point and friendly.

During the conference the front desk staff - Megan, Ben, Chris and Krista were friendly and welcoming.

Friendly efficient front desk staff signed us in and explained the parking process to get free parking in the pay lot, the cool restaurants in the area, the comped breakfast, etc.

The entire staff was very friendly and helpful.

The staff in the hotel and restaurant/bar were friendly and very attentive.

Staff was friendly EXCEPT the contract breakfast employee from Ugly Mug.

Positives:  
Staff was friendly and the bed was comfortable.

Both times, the workers at the desk were very friendly and helpful.

But, the hotel had a very clean smell to it and there was a blonde housekeeper that was extremely friendly and helped us in our room one of the times we were locked out.

The staff is very helpful and friendly and they always have a welcoming smile on their faces.

The staff were friendly, knowledgeable, and courteous.

It`s a nice hotel with good location and friendly staff.

The onsite restraunt really good, staff were super friendly and helpful.

Staff was all friendly, they came to help me within 5 minutes when the fireplace wouldn’t start and called the room when somebody wanted to come up to ensure safety.

The staff is professional and friendly and it has an outstanding atmosphere.

The staff at the front desk were really pleasant, and our room was comfy.

Positives:
Plenty of guest parking
Friendly and helpful staff
Fast check in
Great downtown location.

Ben at the reception desk and my new friend Sawyer.

After receiving an email confirmation which listed all their Covid safety precautions, we saw several unmasked staff in the lobby walking around guests (one was coughing) and when we  inquired about it, I was simply told “ we forget sometimes”.

The manager greeted us at breakfast and shared the upcoming community events in the area.

The check in person was so helpful telling us about a free concert in the square that we should go see.

Check in lady was nice and the process was quick.

What stood out was the lady at the front desk on the evening of 11/27.

Jefferson Street Inn, a Member of Radisson Individuals

elevator

creditcard

Free parking

Free High Speed Internet (WiFi)

Pool

We'll just assume that they were friendly.

Air conditioner did not properly, Will not stay there again, Front desk clerk was friendly and helpful at check-in

Every employee we encountered was very friendly and accommodating.

It was clean, with spacious rooms and staffed with friendly employees.

The staff was friendly and helpful in all aspects.

From the hotel entry to the room and amenities, everyone was friendly, the rooms and common area were clean & secure.

Staff was friendly, professional, and extremely helpful.

Hotel staff are very friendly and rooms are nice and clean.

staff was extremely friendly and helpful.

The hotel was clean and the staff was friendly.

Clean rooms and public spaces, friendly staff, decent pool for the kids to splash around in after skiing, decent hot tub for the adults to relax in after skiing, decent breakfast, decent pantry selections, etc.

The lobby was very nice and staff was friendly.

Wonderful Inn Very friendly and helpful staff.

Love this hotel, staff are accommodating, friendly, and the hotel is very clean and comfortable.

I wish it had more insulation as you could hear people walking the hallway at all hours.

I would recommend requesting a higher floor if you are sensitive to noise, as our room (102) was on the first floor near the side entrance and we could easily hear all footsteps and conversations in the hallway.

There was some late night running in the halls and minor issues in our bathroom.

After what seemed like a longer than necessary check-in experience, she eventually assigned me a room and I carried my bag and other items down the hall only to discover the room door open.

I was two doors down from it and heard every time people got off or on because they would stand by it chatting, or when they came off of it, they would be talking and it would echo down the hall.

The hotel was full the weekend we stayed there, kids were running everywhere, elevator wait was long due to kids playing, hallways were noisy.

but let the kids run wild in the halls almost knocking me down while holding the baby.

If anyone is making noise out in the hall or turns on their shower in the room next to yours, you'll hear absolutely everything.

Only complaint is the eating space is very small with "church hall tables" lined up along the wall with chairs, to provide more seating space.

The hotel was overrun with hockey teams, 8-10 year olds so you could hear them running up and down the halls and being generally rowdy.

People in the hall and outside, in the parking lot, could be clearly heard.

Breakfast was respectable and the only drawback was you could hear the highway through the windows and people in the hallway.

Traffic in the main hallway was loud and woke me up during the night.

but the clientele across the hall decided to carry on high-volume conversations in the hall both night and morning.

you my hear everything people talking about in hallways.

Nice and quiet for a good night’s stop.I especially appreciated the shower, with good pressure and a shaving step for the ladies.

The lady who was working in the breakfast area was very attentive and kind as she worked around all of the people moving in the breakfast area.

Thanks Amy and the entire Wausau Hampton Inn staff.

We checked in on a Sunday evening and having never been to the area, the front desk staff was helpful suggesting a place for dinner.

The staff is great and was extremely helpful, we kept having trouble with our room keys and they worked really hard to get the issue resolved.

The lady at the front desk was very kind and accommodating.

Front staff was very pleasant and helpful.

Hampton Inn Wausau

hall

Other than remodeling it was very nice bathroom was very small for handycapped

bathroom exhaust issues that wen taking a shower the ceiling exhaust took in the steam and venting right back into the bathroom.

And in the bathroom the only ADA anything was 1 grab bar in the shower across the tub with no non skid tub.

The kind you get out of the faucet in your room for free.

Only thing I can point out I was aching a little and fancied a bath the hot water is not good enough for a soak for more than 5 minutes the rest was great including there grab and go breakfast package for breakfast due to Covid.

Not the best , out dated and bathrooms were tiny shower heads to high.

Room smelled of smoke, bathroom tub not clean enough to bath in.

The drains in the sink were rusty and cracked.

butts littering the entrance ways, to the paint missing around the shower, to the dirty carpets and the scuffed up hallway walls and exterior doors.

The bathroom was in need of a major overhaul.

The bathroom was disgusting, I took pictures.

Beds were comfortable, bathroom very small and old.

Bathroom was very standard and water pressure was a bit much.

Small hole in the door of a small bathroom.

No elevator for the 2nd floor and too few wall outlets in room.

Kids and I are looking around for elevator….. no elevator.

No elevator , and I was told there were no rooms on the 1st floor.

There's no elevator so if you cannot carry your bags up one flight of stairs be sure to ask for a ground floor room.

No elevators and the staff is less than helpful.

Needs updating and an elevator to get luggage to the second floor.

It is an older property in need of a face lift though.

The television set is so low you cannot watch it in bed unless you lift up the dresser(the TV is bolted down).

The bathroom is small and there is no elevator.

This hotel did not have an elevator so this would be important to know for those who need this accessibility factor.

No elevator so you must walk to second floor.

There was no elevator, not that I minded going up one flight of stairs.

The hotel does not have lift to ease with baggage.

but other than that it was good  and friendly .

It is always clean and everyone is very friendly.

We were very pleased with everything, staff were friendly and the breakfast was a good start to our day after our overnight stay.

Would definitely stay again, bed was super comfortable and staff was very friendly and helpful.

This is a great place to stay with friendly staff.

Slept well and staff was efficient and friendly.

Staff was friendly and helpful and provided information about nearby restaurants.

Staff are helpful, friendly and accommodating.

Check in was less than friendly and the manager was the same.

Very convenient, friendly and accomodating.

central location, very clean, super friendly staff, everything is prepared for you to your satisfaction
rarely had I ever asked for extra or necessities, its always put in before you even ask.

never stayed before , i had to be at the hospital 6am , very affordable, conveniently located, friendly helpful staff , the room was clean and cozy.

Staff was friendly and helped the kids get breakfast so I wasn't juggling.

Rosie, who worked at the breakfast buffet, was so friendly, helpful, and personable that we enjoyed seeing her each  morning.

Room smelled bad, had to buy an air fresher for my room.

The hallway carpet was dirty and smelled.

I am handicapped and a nurse and this place should be burned to the ground.

Recliner was filthy and has stains where you put your head.

Reserved a non-smoking room on the first floor with a king-sized bed (husband is 6'3" & weighs over 300 lbs who has difficulty walking long distances & I am not a small person.) Got non-smoking room with one double bed right next to the lobby & located under a wooden staircase (very noisy.)

Smell was an old smell, nothing bad just outdated.

The floor was only vacuumed in the middle of the room - it was disgusting around the sides.

The minute we walked in, there was a strange smell.

Diabetes must run rampant with your customers. Yuck!

The chemicals in the pool ruined my swim suit and my sons swim shirt.

When coming out of the room it felt like urine in the corridor.

The door to the outside smoking area is open/close all night long.

I absolutely had to leave after my first night, due to the disgusting accommodations.

Staff was very helpful to bring things in and out as we are both handicapped.

Great value, location and the breakfast is looked after by the staff very well.

butter, Nick explained the hotel is having difficulties with their supply chain.

Awesome staff , Friendly and great morning breakfast for those on the Go.

but kindness, flexibility, and was very clean!

We have experienced different levels of cleanliness and staff personalities.

The hotel employee said the 2nd floor was recently remodeled.

I got a bag, you know, the kind you breakfast they serve you come in.

Did not book in advance at La Quinta we just turned up and was pleasantly surprised lovely lady booked us in and when we got to the room was pleasantly surprised with a great room with a king sized bed.

Staff were great, and room was fine for the night.

La Quinta Inn by Wyndham Wausau

bathroom

smell

attempts to debit my credit card ($119) using no or a wrong PIN number, which resulted in the card being locked without possibility of remotely unblock it.

1) One person's reservation that was paid by debit card showed as unpaid - another member volunteered their credit card to avoid the $200 cash payment fee, and that is still getting sorted out.

Apparently they didn't like me using a debit card.

It took over 20 minutes to refund my card.

I was charged for the 2 extra people in my room, 4 of us total, HOWEVER, the rates Behind the door were the SAME price for 1 or 4 people, also the website did not ask for the number of guests.

It has two floors, no elevator and the carpeting is striped, making the stairs hard for people with vision or balance problems.

Why was it necessary to pay the deposit in cash when they had the credit card on file already.

but when they did the final billing in the middle of the night, they use the wrong card number.

Accidently booked the wrong date online and was billed for it.

She CALL  me back n said that ALL SHE COULD DO IS GIVE ME 20% OFF MY BILL N THEY ALSO TOOK THE ROLLER BED off my charge.

Then told the clerk wanted to pay cash twice, he ran the credit card.

And we had the option to cancel and not be charged, as long as we should cancel by 6:00 pm.

After arrival, same clerk charged higher price.

I have been double charged and they accepted rewards gift card then took it off and double charged my room causing my bank account to have insufficient funds.

Room charge and taxes combined, my one night stay was less than $70.

desk personnel was rude when I called for wifi code I was told its on your key card read it.

I just wanted it noted so I would not be charged later.

after I checked my online credit card account (and found absolutely no problems), I asked the clerk to run the card again.

Over all Staff are very friendly, rooms are spacious and well kept up..Breakfast is about an 8 could use more hot food.

Staff was friendly and OK complimentary breakfast.

Excellent location, friendly staff, and a 24 hour hot tub!

The staff was super friendly and accomodating.

Friendly staff, easy check in and check out.

Clean rooms, friendly professional staff (Note Holly was a great help).

we chose this hotel because their staff is awesome & super friendly.

The staff was friendly and accommodating and we had no problems with check in or check out.

Front desk staff were very helpful and friendly. Recommended!!

The front desk lady was very friendly and nice.

This in is always clean, friendly and professional.

Clean comfortable rooms, friendly staff and good breakfast.

I gave Super 8 a call and they were very very friendly and accomdated our needs with no complications.

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