Since when 5 star hotel policy is to charge for every single thing you need for a comfortable stay?

Luckily I had another card to complete the transaction for over 27 million VND.

We tried to call for the security man in charge of traffic coordination for support

Lotte Mart and some seafood restaurants nearby ( at the back of the Majestic hotel on the seafront)
My only gripe is that the hotel took a total of 4m as a " holding/incedental deposit from my credit card (1m per night ) .

However we were blamed and overcharged for not 'understanding'.

More the hostess forgets to activate our card for the elevator.

-/- I forgot to use/check-in with my Accor Memberships card and the reception did not ask or reminded me of this.

however the receptionist actually forgot to return us our credit card which I personally felt that it is unprofessional.

however since paying my card had been stolen so I only had the replacement card with me.

I was actually having some problems with rating this hotel while trying to find right balance between comfortable rooms, friendly staff, sometimes imperfect service quality and lack of attention to Accor Club members.

Secondly, check-out took quite long and they forgot to return my credit card.

but you need to pay by cash(now card reader has problem.  )

I was billed extra money during check-out due to another person signing on the bill with my room no.

They charge 40$ for a extra bed in the room per night for children.

Amazing and friendly staffs in front office and restaurant.

Room was rather well appointed and was greeted by friendly staff (Le) at the counter.

They are syper friendly and excellent customer service for helping us getting check in early . .

Three ladies at the reception counter (Như, Lệ , Linh) are very friendly, helpful and customer-serviced minded.

Staffs are very friendly and very accommodating.

Been there at very busy travel season in Vungtau, the Receptionist and Bellman was friendly and show the assistant.

Also to mention is the friendly and professional staff who are trying their best to accommodate the guests in the Covid pandemic situation.

Staff were particularly helpful and friendly.

Checking-in and checking-out smoothly, friendly staff.

The room was spacious with wonderful turn down service, the staff were very polite, helpful and friendly, location for us was great, the pool area was a bit tired

Staff was friendly and checking was quick.

The hotel is so nice, clean and these staffs are friendly.

Friendly staff, good food, close to the beach, everything is fantastic.

Staff is very helpful and friendly, help to book motorcycle and transfer to HCM city  breakfast is great, very lot of difference food, pho is great must tryroom is very big, supermarket just next to hotelPool is little bit small

Staff were extremely friendly and helpful.

Additional flights of food from India, Germany, and Mexico accent the selections.

Alcoholic drinks wise they had the highly recommended Pasteur beer.

My clients were satisfied with everything, including warm welcome, wonderful food, well organised and support to my event and all its activities.

The Pullman Vung Tau is near these landmarks: Minh Dam Mountain, Nui Dat hill, Oceanami Villa Beach & Club by Conifer, Long Phuoc Tunnels, Mount Thi Vai, Hang Duong Cemetary, Sami TN Beauty & Spa - Ba Ria, Dinh Mountain, Island Spirit Palace, Vo Thi Sau Monument, Green Stone Lake, Green Farm - New place in the route of Ba Ria Vung Tau, Lotte Mart Vung Tau, Vung Tau Night Market, Vie Limousine, Imperial Hotel Spa, District Daiquiri, War Memorial Statue, Arika Spa, Vung Tau Beach Club, Yen Sao Hoang Hac, Tham My Vien Ngoc Ngan, Vung Tau Market, Moc Spa, Kitesurfing Lessons Vietnam, May Spa, Thẩm Mỹ Hà Thương Cơ Sở 2, Vung Tau Beach, Back Beach, Wing-It Vietnam - Motorcycles tours, Nha Seo Fì / Seo Fi House, Foot Masage 32, Thuan Moc Spa, Mr Splash Coffee Tea Bar, Vung Tau Church, Vung Tau The Lights Bar, Vung Tau Veterans & Friends Children’s Fund, Upside Down House, The Office Bar, Sanctuary Spa, Massage Gia Dinh Royal, Lam Kieu Spa, Xom Luoi Market, Hangover Bar Vung Tau, The Robert Taylor Museum Of Worldwide Arms, OSC Vietnam Travel, Lam Son Square, Peace & Love, Vung Tau Hash House Harriers, Hon Ba Island, Black Pearl Bar - Live music - Vung tau, Tao Phung Park, Pineapple Beach (Bai Dua), Gazebo Beach Front Lounge & Cafe, White Palace, Ho May Park, GreenlinesDP Fast Ferry, Mui Nghinh Phong, The Doppel Mayer Cable Car, Princess Spa Vung Tau, The Old Artillery Field Sao Mai - Nui Lon, Thich Ca Phat Dai, Cong Beauty & Spa, Duc Me Bai Dau, Haven Beach Lounge & Grill, Wisdom Escape Room, Sao Mai Parish Church, Vung Tau Marina - Day Tours, Vung Tau Beach, Best Tour In Vung Tau - Vung Tau Mai Mai Day Tours, Vung Tau City Hash House Harriers - VTCH3, Arena Vungtau, Vung Tau Ferry Terminal, Best Tour In Vung Tau, Dinh Co (Long Hai), Qi Gu Long Hai Hao Sheng Tai Zhi Lv, Truc Lam Bao Son Pagoda, Can Gio Island Tour with Local Insiders and Cần Giờ Tourist

The food quite nice, and the staff there was showing the excellent service too.

We were isolated first in our room on our first week of stay and they send us all what we need to our room including food, toiletries and what ever we need.

On 21st ApriI I hosted a dinner for 9 pax .

but direction still keep delicous food, perfect cuisine and great service.

Restaurant and room service closed at 10-30 pm.

Sadly this hotel was very lacklustre across the board when it comes to helpfulness, food and service.

Overall the rooms are comfortable, the food was great and the service always guest-oriented.

The lobby and restaurant are nicely designed.

I enjoyed tapas and a salad for dinner at the lobby lounge, with a few pints of Jasmine IPA that was also very nice.

The breakfast served with very good service and rich choice of food.

Nice food, very good service and staff attitude.

Check in : fast 

Rooms:  spacious, clean, modern and pool view (very comfortable) 

Breakfast: good (nice selection) 

Restaurant: We had pizza (bland) cheese platter (no crackers/toast) bread and

very clean and comfortable room, spectacular sea view from the room.

We had great experiences with very perfect services: room arrangement was really nice and clean, thoughtful services, free car to transport to their private beach before 5:30 Pm every day, breakfast buffet included was okie.

Concern over potential unauthorised access to room safe.

The room is clean and nice
I take some nice photos .

The room is best quaility and the ocean view is beautiful.

The room is nice and similar to what I see on the website.

So I was staying here on business almost 5 months and I gotta say, after a long day at work, it feels good to had to the executive room to rest.

Housekeeping "forgot" to clean the room on 19th April and had to be reminded in the evening to do so.

the room was clean, the breakfast was generous, i love it, congraduation for this effort, beacause it is difficult period for everybody, 

All values are meet as usual (our room is upgraded),

but there was many rooms available for booking with the same rate.

we booked a room with executive lounge access, we recommend this option!

The room is extremely cozy, peaceful, clean, spacious with a nice and warm decoration and all necessary facilities being equipped.

MsThuy is one great and very kind person.

A very great thank you to the people who greeted us (miss Linh, Nhu, Thuy).

My Ipad was found shortly and I'm very thankful of the housekeeping staff for their honesty.

Well managed hotel with super responsive staff.

This is not the first time I stay at Pullman Vung Tau and it is all the same as the first time: good and quick check in procedure, nice reception attitude.

The hotel is so beautiful and has a helping place to take care us to go to the beach
. .

Their dynamic staff and the hotel's general manager made sure all of us have the best services.

The staffs was attentive and professional.

On arrival, we were warmly welcomed from Pullman Vung Tau’s professional team.

The staff members were apologetic when items were raised

Receptionist named Như did a very good job for our check-in.

And what a good feeling when I arrived at Pullman VungTau having David the General Manager welcoming you in person.

The water was dirty, hard to see, and so crowded.

Sea buds everywhere unable to get into water

No welcome drink for Accor Gold Member.

but the water was very cold in the morning and another is on the beach.

A) The shower never had any hot water, which mean cold shower in a chilly air-conditioned room.

A plastic 500ml water bottle cost almost a 100k VND here.

However, on opening the curtains and nets I was met with a disgusting site of polluted water marks covering the whole window (see attachment).

but I think beverage of pre dinner so boring (not variety of choice, need to have sparkling wine, sparkling water and change kind of wine list frequently)
Main restaurant really big and good taste, I tried for both breakfast and dinner ( just only comment about macarons so hard and some cake no tasty ).

It takes more than 10 minutes for the water to become warm, sometimes it doesn't.

The biggest disappointment was the sea and its beach ("Back beach") - the hotel doesn't have an own area -, it was full of disgusting litters and it was absolutely not recommended to go in or even to touch the water.

Very surprised with this hotel given it's rating,  there's no hot water and the glass  shower screen door is hanging off it's hinges.

but, the water pressure for the shower was so bad.

but I hope they fix their water temperature.

Hairs floating in the water and multiple used bandaids.

When we got to our room in the evening it took about 5 minutes to get any hot water in the shower.

- the water in bathtub was yellow and I had to change to another room.

Pullman Vung Tau

water

creditcard

staff

room

restaurant

The The Imperial Hotel & Resort Vung Tau is near these landmarks: Minh Dam Mountain, Nui Dat hill, Oceanami Villa Beach & Club by Conifer, Long Phuoc Tunnels, Mount Thi Vai, Hang Duong Cemetary, Sami TN Beauty & Spa - Ba Ria, Dinh Mountain, Island Spirit Palace, Vo Thi Sau Monument, Green Stone Lake, Green Farm - New place in the route of Ba Ria Vung Tau, Imperial Hotel Spa, Vung Tau Night Market, District Daiquiri, Vung Tau Beach Club, Lotte Mart Vung Tau, Vung Tau Beach, Back Beach, Vie Limousine, Vung Tau Market, Nha Seo Fì / Seo Fi House, Yen Sao Hoang Hac, War Memorial Statue, Arika Spa, May Spa, Tham My Vien Ngoc Ngan, Mr Splash Coffee Tea Bar, Foot Masage 32, Moc Spa, Kitesurfing Lessons Vietnam, Thuan Moc Spa, Vung Tau Veterans & Friends Children’s Fund, Wing-It Vietnam - Motorcycles tours, Sanctuary Spa, Thẩm Mỹ Hà Thương Cơ Sở 2, Vung Tau The Lights Bar, Peace & Love, Vung Tau Church, The Office Bar, Xom Luoi Market, Massage Gia Dinh Royal, Hangover Bar Vung Tau, Hon Ba Island, Upside Down House, Lam Son Square, The Robert Taylor Museum Of Worldwide Arms, Tao Phung Park, OSC Vietnam Travel, Vung Tau Hash House Harriers, Black Pearl Bar - Live music - Vung tau, Pineapple Beach (Bai Dua), Lam Kieu Spa, Gazebo Beach Front Lounge & Cafe, Mui Nghinh Phong, White Palace, Ho May Park, GreenlinesDP Fast Ferry, The Doppel Mayer Cable Car, Princess Spa Vung Tau, The Old Artillery Field Sao Mai - Nui Lon, Thich Ca Phat Dai, Cong Beauty & Spa, Duc Me Bai Dau, Haven Beach Lounge & Grill, Wisdom Escape Room, Sao Mai Parish Church, Vung Tau Marina - Day Tours, Vung Tau Beach, Best Tour In Vung Tau - Vung Tau Mai Mai Day Tours, Vung Tau City Hash House Harriers - VTCH3, Arena Vungtau, Vung Tau Ferry Terminal, Best Tour In Vung Tau, Dinh Co (Long Hai), Qi Gu Long Hai Hao Sheng Tai Zhi Lv, Truc Lam Bao Son Pagoda, Can Gio Island Tour with Local Insiders and Cần Giờ Tourist

the swimming pool and the private beach are the good point.

Your hotel has great location, swimming pool and beach is wonderfull.

Swimming pool by the beach was very nice with restaurant right beside it.

The hotel is located near to the main beach.

* Good points:

- Friendly staff
- This hotel has its own overpass, linking the hotel to Imperial beach club.

Lunch at the main restaurant and another at Seafood beachside, pools at the main building and pools at beach club.

The private beach club makes for an enjoyable stay. Convenient.

Excellent Sea food by La Sirena beach restaurant!

The Imperial Resort faces the beach and has a Beach Club on the beach.

Location is right beside the beach and Vung Tau night market.

It's great place for family trip, enjoy beach and swimming pool all together.

We have been swimming most of our stay here, the pool and the sea, playing together on the beach, my little girl loves this.

The pools and the beach area are really nice too.

Great stay at a 5 star resort the beach club and staff could not be better.

On  arrival it looks impressive and the staff were very friendly and welcoming.

Staffs were friendly and easy to reach out!

Staff were very friendly, particuarly receptionist Maya, she assisted us a lot upon check-in.

Very good hotel, staff are very friendly, Anthony on the door was very good.

Rita, on the reception desk was very friendly and helpful with any information.

The breakfast is good and the reception crews are friendly.

All the staff we encountered were really polite and friendly,  especially the girls in the lounge bar in the evening.

though is the La Bonita Beach Club, comfy seating, lovely cocktails, friendly host, good music and takes on a party atmosphere on a weekend.

The staff were friendly and spoke English.

but fitting with its ‘Roman’ theme which works for VT.  Service was friendly and good.

The service and reception are very friendly and ther beach club is lovely.

Staying here makes you feel like a king, great design of the building, luxerious bedroom, relaxing swimming pool, very friendly staff.

The staff always smiles and gives a friendly Xin Chao!

Friendly informative efficient helpful smiling staff.

Wifi very poor didn’t work in the balcony at level 4 and ground floor. 4.

Some of the restaurant service was a little poor in the 2 restaurants we tried.

I had not been to VT for 10 years and had poor memories.

I felt poor to those who were accepted to sit at those places 'cos it's not the decent place for meals.

Small beds, poor breakfast, and the water in bathroom floor all time were given us the bad trip.

Thank you Mr. Manh - HKM for taking care of our room and our stay, and all staff from the main door, the restaurant, the pool, or at the reception desk are always smiling with us, and caring sincerely.

Food was good too, especially the seafood.

Here, you will see a big pool, a seafood restaurant and some sunbeds.

You can go to the restaurant and borrow it by yourself

Breakfast was very good especially Phu soup!

The Imperial Beach club has a large swimming pool surrounded by restaurants  operated by the hotel.

Hotel has lovely private beach with seaside pool and restaurants.

Beautiful views, delicious food, great hotel architecture.

Specially, food at La Sirena Bar and Grill opposite the hotel was fantastic.

The bar was friendly and the beach restaurant across the road served tasty food

They only let you visit their restaurant and shop where prices are way above market.

The rooms are beautiful and view was amazing plus we loved the spa treatments we had, the beach club and restaurant options - all made for a very relaxing stayed

There is a lot more restaurants and nightlife.

We were always the only ones in restaurants and bars.

This was the BEST hotel stay that I have ever experienced, 
Great location, room, breakfast are good 
Warm welcomed from staffs, always take care during my stayed until I left special is receptionist.

The room was lovely in a colonial style rich of history.

We stayed here 1 night, they're so flexible to arrange 2 connected rooms for us since they knew we had 2 families group.

Room and toilet is spacious and nice antique-y decor.

The staff is very kind to upgrade the room for my family .

We had a great time, rooms are very spacious.

Nice accommodations with large rooms, comfortable beds, nice bathrooms.

Finally the beds in the rooms are high quality, great sleep every night.

The rooms were perfect and stocked with fresh fruit daily and bottled water.

Breakfast and room were great also and the welcome gift was unexpected and a lovely touch.

We upgraded ourselves to a Seaview room and enjoyed 5-star service  and amenities.

Great breakfast, clean rooms and choice of swimming pools was perfect.

Hotel room is very big, bathroom is nice, as mentioned, all furniture are all out-dated.

Like the room decor, colonial style, clean and modern.

We are having a very warm welcoming by Ms Doris - Hoai Thuong.

Special thanks to the whole team who made our stay so memorable!

I was impressed by the foreign manager, he is very kind.

The staff are young and  have genuine smiles which was great to see

Thank you Ari the General Manager and his team for your hospitality!

With all staffs help, I can have unforgettable 21th wedding anniversary.

Special mention to a staff called Sabrina who I notice paid very close attention to guests at all tables in the Dining Room.

Let come and enjoy at this hotel: nice staffs, high quality service, delicious seafood.

The old room should be refurbished, the staff and service are not enough, it should be reduced to a 3 star hotel, booking on agoda website is not honest, the hotel should be honest, Don’t lower the quality of service just for money

If you are going to have major renovations, put that information on the website in as timely a manner as possible.

I tried using the online chat on the hotel website,

The Imperial Hotel & Resort Vung Tau

website

poor

beach

Tip is going to the pool in the morning, before having breakfast due to the number of the swimmers and families with kids.

but I think it's popular in Vung Tau due to this city's specific nature of weekend occupancy.

All the place belong to this hotel can make your picture from normal to amazing

Staff was very helpful and friendly

Especially thanks to Mr Tho and Mr Vinh was make our trip unforgettable

They not only very friendly and also very helpful for my stay at ibis Styles Vung Tau.

Concierge and bell team are fast and friendly, too.

Room is cosy & modern , staffs are all helpful & friendly.

I mean Ibis styles, great location right at the mostbeautiful beach of the city, clean room, soft bed, nice view from the window, friendly and professional staff.

The staff at front desk, restaurant, swimming pool are very friendly.

Staffs are very friendly as Van, Son, Giang Tuan,….

The staff is hospitable and friendly with the customer.

Some staff such as the parking guard and bell boys were friendly and helpful.

The staff was friendly and helpful, good knowledge about tourism for vung tau tour!

The staffs in hotel so friendly, it helpful to help my family have wonderful trips.

The hotel was very good at applying 5K standard. Staff friendly just like family member (Nghia, Lam, Luan, Van, Quang, Duc, Kinh, Bao, Nhat, Thu, Trinh, Phuc, Le, Hanh, Kim)

Last week me and my family came here, the first impression was cleanliness lobby, friendly staff, good service.

But the staffs here are friendly and helpful.

The place is great and all the staff - from the reception, to the restaurant, to the housekeeping - are very friendly and they provide great service.

Staffs were super friendly, nice, helpful and professional.

Nice service, staff friendly and clean, comfortable.

He was tell me all the thing about Vung Tau city and how to take the food where i can go……

And one more thing on the day check in and during my stay until check out all the ibis team was amazing team.

Love the colorful resto & cozy room so much.

Hotel is near beach at the most famous beach at VT and circle by food street, night market.

There are many street food and convenience stores around.

The hotel also helps to rent a motorbike for me and shows where to shop and eat.

The ibis Styles Vung Tau is near these landmarks: Minh Dam Mountain, Nui Dat hill, Oceanami Villa Beach & Club by Conifer, Long Phuoc Tunnels, Mount Thi Vai, Hang Duong Cemetary, Sami TN Beauty & Spa - Ba Ria, Dinh Mountain, Island Spirit Palace, Vo Thi Sau Monument, Green Stone Lake, Green Farm - New place in the route of Ba Ria Vung Tau, Vung Tau Beach, Back Beach, Nha Seo Fì / Seo Fi House, Mr Splash Coffee Tea Bar, Vung Tau Beach Club, District Daiquiri, Foot Masage 32, Vung Tau Veterans & Friends Children’s Fund, Imperial Hotel Spa, Peace & Love, Sanctuary Spa, Vung Tau Night Market, May Spa, Thuan Moc Spa, Hon Ba Island, Tao Phung Park, Vung Tau Market, Vung Tau The Lights Bar, Vung Tau Hash House Harriers, Yen Sao Hoang Hac, Lotte Mart Vung Tau, The Office Bar, Xom Luoi Market, Black Pearl Bar - Live music - Vung tau, Pineapple Beach (Bai Dua), Mui Nghinh Phong, Vung Tau Church, Vie Limousine, Tham My Vien Ngoc Ngan, Arika Spa, Moc Spa, Gazebo Beach Front Lounge & Cafe, Wing-It Vietnam - Motorcycles tours, Massage Gia Dinh Royal, Kitesurfing Lessons Vietnam, Hangover Bar Vung Tau, War Memorial Statue, Lam Son Square, The Robert Taylor Museum Of Worldwide Arms, OSC Vietnam Travel, Upside Down House, Thẩm Mỹ Hà Thương Cơ Sở 2, Ho May Park, GreenlinesDP Fast Ferry, White Palace, The Doppel Mayer Cable Car, Princess Spa Vung Tau, Lam Kieu Spa, The Old Artillery Field Sao Mai - Nui Lon, Thich Ca Phat Dai, Duc Me Bai Dau, Haven Beach Lounge & Grill, Cong Beauty & Spa, Wisdom Escape Room, Sao Mai Parish Church, Vung Tau Marina - Day Tours, Vung Tau Beach, Best Tour In Vung Tau - Vung Tau Mai Mai Day Tours, Vung Tau City Hash House Harriers - VTCH3, Arena Vungtau, Vung Tau Ferry Terminal, Best Tour In Vung Tau, Dinh Co (Long Hai), Qi Gu Long Hai Hao Sheng Tai Zhi Lv, Truc Lam Bao Son Pagoda, Can Gio Island Tour with Local Insiders and Cần Giờ Tourist

The restaurant is awesome with STYLE - yes you can feel the style in every corner of the hotel.

He was help me to find a best place to enjoy dinner and visted when I was here.

👍
Nice, clean, good services, supportive staffs, good food, nice parking lot easy to use.

There was also a great choice of western and Vietnamese food for breakfast.

Mr Tho at front office very profesional and very helpful 

Mr Tuan at Restaurant also helpful for my stay

i will come back again and again if i come back VUNG TAU

YUDO KISWANTORO

They staff were friendly (Tho, Linh, Lam, Luan) the rooms were clean and the food was great.

Nice benefit of a percentage of the total room rate applicable to discounts on food and beverage.

All team are very helpful from Front Office to Restaurant.

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