We stayed 4 nights…watched the sunrise over the ocean from our balcony every morning…saw the dolphins from our room.

Offering my experiences, you make the decision..

Best part☆ Balcony was overlooking ocean

Don't choose this place for the "breakfast included"
At 8 am.

The rooms are wonderful, the balcony view is fantastic and the pool is great when you can't get on the beach.

The rooms have a private balcony that overlook the Boardwalk, the Virginia Beach Fishing Pier, and of course, the ocean.

View from the balcony was great, breakfast was good.

While the facility itself could use some improvement, the ocean view and balcony were fantastic.

We got the wonderful 2 story room with 2 sofa beds and a separate king bedroom with the balcony overlooking the ocean.

Right on the beach and with balconies overlooking the surf, this is a great centrally located hotel.

You can enjoy watching and listening to the waves crash right from your room with a balcony overlooking the boardwalk.

Only redeeming factor was view from balcony and proximity to beach.

Very nice room with a good view of the ocean right off of our balcony.

We had a nice view of the ocean from our balcony.

The only positive thing was the view from the balcony and the hotel staff.

I stayed on the 7th floor with a nice oceanfront balcony.

We had a two queen bed room with a balcony overlooking the beautiful ocean front.

Room was clean …
The ocean view balcony was nice.

The ocean view balcony was worth it for us to hang outside after the kids went to bed.

The elevators half work, walked the stairs 90% of our stay.

but the smell inside the elevator and the hallways was terrifying because of the wet carpets.

but when you get off the elevator upstairs it just has a damp dingy feeling to it.

On our floor, the carpet was frayed and one of the elevators was out for the duration of our trip.

For 2 people a day
Bonuses:
- Only 1 small, extremely slow elevator is actually working.

There are only 2 elevators--1 was broken and the other took forever so we had to keep using the stairs.

One of the elevators was out of order resulting in long waits from the 9th floor.

Only 1 elevator worked there entire stay, it was finally working the day we left.

Everything was good except  one elevator wasn’t working made it crazy trying to get up or down.

Elevators out of order, ice makers not working, lamps in the room don't work. etc.

Also a high floor room away from the elevator.

Elevators are very slow, we took the stairs almost every time

Overall we enjoyed our time, I just wish we had a pool or hot tub we could have enjoyed.

On our last night, the elevator stopped working and the maintenance manager immediately went to work to get it fixed.

One of the three elevators was out of order while we were there.

but elevator was out for 2 days with no reason, ice machines on all floors didn't work and check in on Friday was the worst experience I've ever had, only one lady working at 3pm waited over 45 minutes to check in with 5 people in line i realize places are short handed but on a Friday they should had more help this was very frustrating for all in line.

The halls leading to our room looked like they hadn't been vacuumed in weeks, the cleaning lady actually verified they hadn't, the elevators were filthy and one day one of them was out of service completely.

The free breakfast was plentiful if a bit basic, fresh fruits, pastries, bagels, juices, hot and cold cereals etc.

The free breakfast was delicious and the environment was very friendly and welcoming!

This hotel included breakfast so for the same price 
as others it was a better value.

free breakfast, 2 restaurants, nice indoor swimmingpool at property. .

I will say the hot breakfast that was included with the room was very nice.

Free breakfast at the Mexican restaurant next door which was delicious especially the waffle bar.

The included breakfast was basically same as others

They have a complimentary breakfast, which includes both hot and cold items-eggs, bacon, waffles, etc.

The complimentary breakfast was also delicious.

Enjoyed the included breakfast, Most every aspect was better   Then we expected was able to relax, Would like to return again.

Breakfast is included and is always delicious and plentiful.

but the best part was definitely the complimentary breakfast.

The staff have always been kind, our room has always been great, the free breakfast is an added bonus and is yummy.

Very nice hotel and Alyssa at front desk very friendly and capable.

They were so friendly , down to earth and accommodating.

Didn't encounter any issues and the staff were very friendly and helpful in describing the hotel, amenities and things to do in the area.

but was warm at best, and bread items (biscuits) hard, but staff was great, very friendly.

Hotel had very friendly staff and great location.

Front desk staff very friendly and  helpful Pamela the best she answered our questions about places to go and to eat Pamela good call on Jumping Shrimp for breakfast and lunch Would definitely recommend this place.

Friendly desk and perfect buffett breakfast.

They worked tirelessly to keep the hotel clean and each and every person was polite and friendly.

Staff was very friendly 20/10 would stay again.

Staff was very friendly and front desk very polite and quick checkin/checkout.

The room was clean and nice view of the ocean.

Price is always good the restaurant always has goodm service and food and my room is always right very clean.

👍Price was reasonable 👍washer/dryer was great 👍 room size was great👍 
Clean room, not so great.👎👎👎 I untucked my blanket at the foot and found a sock.

Great location in the very heart of Virginia Beach, hotel room was dated, cleanliness of room was pathetic.

I got a oceanfront room, the room is clean and the view is perfect.

Everything was nice and clean enough room for the five of us, we had an ocean view, looking the beach.

The room is always clean and comfortable.

The room was clean, beds are very comfortable.

Also , the lobby area is kept clean and so was my room I truly enjoyed my stay here .

The rooms are really clean and the sheets and bedding are really clean.

Went for 4 days and 3 nights
Hotel on boardwalk
Family atmosphere
Safe and quiet
Clean room 
Great food at hotel restaurants
Kids loved playground on the beach
Music during happy hour
Store in hotel has everything you need

Room was very clean and view was very beautiful.

The vending machines are disgusting as well.

Hallway was filthy, not a good vacuum in a long time.

We bought a swiffer to mop the floor because Tonya walked around a few minutes and her feet were filthy.

Entering the room, family noticed a fishy smell. Literally.

Puddle of water on deck as air conditioning has no drainage pipe so it drains on the deck.

Our room was damp, even with the over-worked A/C unit kicking in noisily from time to time.

The amount of trash/clothes/beercans and cigarettes inbetween the hedge and balcony on the first floor was disgusting.

Broken tile and laminate flooring, kids shocked by bathroom light switch, peeling paint, awful odor, fuzzy bathroom ceiling and a blocked fire escape!!

There was a weird smell outside of our room for most of our stay

Upon check in the pillow cases was dirty, there was a mold stain right above the bed , the shower curtain was rusted.

Also at 6 am every day the halls and lobby are filled with a gas smell.

Smelt of weed frequently in common areas. Room/hallway/bathroom in need of repair (missing paint, rusty hardware everywhere (sprinklers, bathroom fixtures, etc.)

Sheets torn, carpet smelly near pool area.

The room was Terrible my shower had black mold on it and the room was just gross it wasn’t even clean!

Smell: ours smelled like old bleach
Bathrooms: especially 806.

The staff remembered us from last year, and were very helpful and accommodating, as usual.

The only reason it gets 2 stars was that it was clean and staff were great.

I asked what did I sign for?..he smiled and said it's fine it's fine.

the GM is a liar and it was an complete mess

God forbid there be a quiet time, I called and asked fromt desk about queit time and she already knew why I was calling.

Staff rates an A as they try hard (generally) to provide a clean neat facility.

Neat and clean, pleasant and attentive staff.

Walked in and greeted by Jessica right away.

Best Western Plus Sandcastle Beachfront Hotel

smell

elevator

room cleanliness

free breakfast

balcony view

Only one elevator works and my husband is in a wheelchair so no option of climbing stairs.

And yes, there is only one working elevator, which did cause some delays in going up and down from the 5th floor.

however one elevator was down and our room was on the 8th floor.

but last time there was alot of confusion and the elevators stopped working.

A major drawback was, during our stay, only one of the two elevators were functioning, which caused a delay for guests and employees trying to travel from floor to floor.

Not the hotel depicted on their website; Bartendress is great rest of hotel is badly managed, only one elevator mostly in use by the staff- expect long irritating waits; NO BUSINESS CENTER- totally removed and no business services.

One of two elevators is under renovation, which is not disclosed on the website, and creates significant wait times for the sole elevator.

Both elevators were out of order the 3 days we were there.

The hotel lost 2 stars  from me because they didn't enforce the no pets in the breakfast area (I saw multiple that were NOT service animals) and the elevator was out our entire stay.

One of the two elevators was broken and took forever to get up and down.

Elevator broke the entire time…requested housekeeping everyday and only received it 1 day.

The only two downsides were very slow hotel Wi-Fi, and only one (of two) elevators was working, which made for long waits for the elevator.

One of the elevators was down for about 4 days, and it felt like things just didn't run smoothly.

Finally, the elevators are insanely slow.

though - so I can imagine during warmer weather (and after COVID)the area could be quite noisy 

Speaking of COVID- usual protocols are all  in place - masks  for all, wipes available by elevators, no housekeeping without specific requests, clean stickers on doors,  remotes etc - breakfast both served and  self serve depending on what you want to eat -nice to have hot items still available- and you can eat in the restaurant seating just outside the breakfast serving room (some tables closed to allow for distancing) so seconds or drink refills are easy!

We did not see hand sanitizer around, except for one afternoon, there was a hand sanitizer dispenser right by the elevator.

but they are forced to constantly use the elevators and create quite a mess.

The staff is super friendly and accommodating!

The restaurant down stairs was fantastic our bartender Jen I think was friendly and warm and was a great server!

Staff very friendly & efficient.Love the bathroom pump bottles for shampoo etc.

The front desk folks were very friendly and courteous

Extremely friendly staff at this location!

Every staff member from the front desk to the dinning room, were all good at their jobs and friendly!

The Hampton Inn Virginia Beach Oceanfront North staff were some of the most friendly, accommodating people I've dealt with, and I work in customer service myself.

although our dog is very friendly - it is one less thing to worry about).

Staff at breakfast were super helpful when my son spilled milk everywhere and were very friendly and welcoming.

Special "shout-out" to Buddy who is always taking care of the Hampton Inn with a smile on his face and a friendly greeting!

Fantazzia and Kayla were wonderful, friendly and made sure all of our requests were met.

Great location and very clean 
Breakfast was well stocked and the staff friendly and efficient.

Beautiful beachfront rooms, tasty hot breakfast, friendly staff, and walking distance to so many activities.

This location has an on-site bar & the bartender was very friendly.

Rooms are clean and large, and every room has an oceanfront view.

Thew view from the room was a plus and the size of the room was much larger than we usually get for the price!

But, clearly the greatest selling point of the Hampton North was that it is right on the Boardwalk and the fantastic view from every room.

This hotel has a great location on the Boardwalk with oceanfront rooms.

Our room overlooked the beach and was really a nice view.

All rooms are ocean front and were very clean on arrival.

Bonus:  The location of the hotel is excellent and all of the rooms are oceanfront.

The location is great and the view from the room (especially on 6th floor) was lovely.

but obviously quite busy- we didn’t really get much of a welcome

We got the room we requested and it was quite nice with a great view of the ocean

The room appeared clean.

The ocean views from the rooms are fantastic.

We had a top floor room that overlooked the boardwalk and the ocean.

Relatively recently renovated hotel - all was clean including the balcony area and furniture still pretty new, all rooms are oceanfront with balconies - view of course gets better the higher up you go..  in spite of the cold I did crack our balcony door for a little while to just listen to the ocean-very relaxing.

Located a little north on the strip next to King Neptune satute was a good spot on the beach for watching the sunrise from both our room and/or the beach with direct access and no clutter in front of us.

We were put in a room with mold in the shower and an "ocean view" with an unattractive review of the roof below.

but when we checked in we notified one of the blankets in the clean bed had vomit on it like the blanket was being reused.

Non-smoking rooms (although we did smell smoke from someone smoking on their balcony at the place next door on occasion), and no bug problems were also a plus.

If the eating area hadn't been a hassle & pool chemical smell not so strong, the rating would be good to excellent.

Overall the hotel just feels cheap and disgusting.

Only downside was the room next to ours were smoking marijuana on the balcony so we were unable to enjoy the balcony view for one night.

Our visit was after a couple days of rain and there was no musky or mildew smell.

The indoor pool smelled funny and not once did I see someone in there cleaning up after guests.

Minuses: I would say our room and hallways were very clean (except that on the floor of our room I've noticed 2 black musty spots on the carpet  probably from mascara because it stained my fingers after touching it, + couple plastic pieces of wire from tagging off a new item of clothes under the table).

but honestly until this hotel is renovated I wouldn't recommend it to anyone unless there is no where else to stay and you get a smoking deal on a nightly rate.

Oh, a disgusting greasy thing which prevented us from walking barefoot or - for that matter - remotely even  touching the furniture (let alone use the bed), the grease, the dirt, that is.

Our tub also had a very slow moving drain

Cleanliness and overall condition of room and customer services very poor Mold in bath tub mold dirt on bathroom floor Curtain skirt out of place poor paint repair on the walls rust on window frame All furniture from bathroom and room badly worn out scratched

Our balcony had a very strong urine smell which made it unpleasant to sit out there.

The elevators were filthy, dirty carpet, walls streaked with dirt and fingerprints.

Great views, good location, breakfast room staff are amazing.

First the desk at check in was friendly and gave free treats and water.

Night bartender, Caanan, very courteous & efficient.

Staff were very gracious and eager to please.

The employees especially Ms Fantazzia made sure that all my needs were met and then some .

Special thanks to the A Team Ivenia and Juanita!

However, one of the staff members mentioned that the elevator repairman was sitting at the bar having a drink that day.

We got an amazing service, all employees we discussed with or met were really nice.

We were greeted by the A team- Ivenia and Janita.

The staff is incredible—friendly, kind, and accommodating.

We also reported the issue to the person at the front desk and she just laughed it off.

She was always pleasant and offering help or answering questions when asked!

We were grateful that this hotel was so accommodating to us.

The fact that it’s on the boardwalk with a gorgeous view is a big plus, too!

It is close to most nearby eateries within walking distance & near the boardwalk.

Nice, clean, quiet property right on the beach toward the north end of the boardwalk.

The location is right on the boardwalk, in probably the nicest part of town.

A gentleman would play loud music from speakers on the boardwalk right in front of the hotel every day.

We took a quick mini trip to Virginia Beach and chose to stay at this Hampton Inn, on the North side of the Boardwalk, which is located right on the Beach.

In our opinion, this hotel is located in a great section of the boardwalk.

Friendly and helpful staff 
The hotel is on the boardwalk a few steps from Neptune statue.

He recognized my Hilton Honors status, gave me 2 bottles of water, and tickets provided by the sales office (thank you Ann) to the Boardwalk Lights.

We do a trek routinely in the Thanksgiving to NewYear period to take in the lights on the boardwalk, dinner at Waterman’s and perhaps a movie.

I personally wouldn’t come back as the only activities we found to do during our 3 day stay was a 6 mile run on the boardwalk, and a drive around to look at the cute houses.

Good location to the beach and to the busier side of the boardwalk.

Enjoyed the boardwalk activities, entertainment and the beach was soooo relaxing!

Hotel located close to the Neptune statue right on the boardwalk.

Hampton Inn Virginia Beach-Oceanfront North

the-boardwalk

room view

friendly

Finally, due to very poor design, the elevators are located such that anyone going to the beach or go to the pool has to travel through the busy lobby area.

The elevator sounds like it’s going to die at any minute .

Although I saw complaints about the elevator we never experienced a wait more than five minutes on the July 4th holiday.

Elevator was not functioning right the first two nights. 2.

even though I didn't complain about the puke in 1 of the 2 elevators on Sunday morning, The valet driver bringing me the wrong car, this hotel is run by crooks who do not care about the customer.

This was concerning, as it left us wondering whether the elevator was safe to use.

1 of the elevators was out of order which caused delays coming and going.

I was nervous when i read the week before that they had elevator issues,

The elevator broke twice causing everyone to use only one which meant ten people to an elevator and no one wearing masks.

The elevator was broken when we got there.

One elevator was not working which led to very long lines.

with the cleaning, one of the elevators which was not working most of our stays and you have to wait in line for 20 minutes each time!

Selected a room on line away from the elevator

Elevators kept having issues and only 2 for the whole place, so I would recommend a lower level floor in case you have to use the stairs.

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