We had a fantastic view of the beach and could not have asked for better service.

Gotta get that last minute beach fix in, plus we had business at CNU.

It's just old hotel after old hotel facing the beach (so basically lots of amazing views from very run-down hotel rooms).

We vacation in VA beach every year around this time.

The employees were terrific.The location was great and the access to the beach was perfect.

Great Hotel clean the staff was friendly and helpful my family really enjoyed being on the beach and also the view from the balcony of the room had a king suite very spacious enough room for Everyone to be comfortable

They are in the heart of the beach and stay busy

the hotel is very professional neat, clean, and nice the staff is great here.. a great spot so close to the beach and the view from the balcony is perfect i definitely recommend staying here and we’ll be back for sure!

Amazingggg stay at this hotel, great view, super clean ,great service and an awesome view of the beach.

I was thankful the beach was right there.

Every time we come to VA Beach we stay at this hotel because of Joseph & Reosmary!

The location was great right on the beach across from a Walgreens, Sweet Frog and Pizzeria.

You are literally on the beach, which makes the commute and everything you need for the beach easy to access.

We spent 3 nights so one day was at the beach and one was spent at the hotel pool.

Beach front rooms face due East so the sunrise is stunning.

We have stayed at many hotels in the VA beach area, and I can confidently say this is the best!

This hotel is right on the boardwalk overlooking the beach.

Couple that with the beachfront and this was a phenomenal weekend.

Staff, especially Kendall at the front desk very friendly and accommodating .

Everyone at Comfort Suites was very friendly.

Everyone we encountered was super friendly, which is rare nowadays.

The hotel staff was very friendly and I would recommend this hotel anytime everything was clean and ready and they service was fast…my family really enjoyed ourselves we had lots of fun…I absolutely love the staff everyone did their jobs and made the guest feel welcomed

The environment very much so children friendly

My husband and I have stayed at many many hotels over multiple states and you will not find more friendly staff anywhere!!

They have such a beautiful personality and was very friendly to everyone I seen as that they came in contact with.

Throughout our stay she was VERY FRIENDLY and made me feel like FAMILY!

From Rocky in the parking garage to Tanisha at the front desk, the staff was very friendly and very helpful.

I travel alot for my work and I've never met a staff as friendly as the ones here.

They were very friendly, helpful, and knowledgeable.

The staff here is awesome and very friendly.

Every single staff member we met went out of their way to be be friendly and helpful.

All of the staff at Comfort Suites were very friendly.

Cons: So run down - stained furniture, heavy door to patio that would get stuck, grime built up on the on/off switches.

There were various cracks and stains on the walls, as well as marks on the furniture. The bathroom counter had a crack in it (maybe it was granite?)

The furniture had no signs of wear or tear.

When we checked in I believe her name was Bre, she was awesome, we were missing a piece of furniture is our room and SHE brought it to us, I believe maintenance was busy.

even though the room looked renovated, there were stains on the furniture fabric in the living area and housekeeping never replenished the toiletries or coffee items my 2nd day.

but hard to make rusty soap trays, worn out furniture, and old carpet look good no matter what you do.

This is an old hotel and the furniture, carpet, doors, hallways and elevator shows it.

Furniture had been recently updated and replaced

However, the furniture in our room was wet - had to put towels on the couch so we could sit and had to get batteries for the remote (they were missing).

The good:  remodeled bathroom with a very nice shower; a very good breakfast bar; location on the boardwalk; easy access from the room to the parking garage

The not so good: a very weird hotel layout that included our bedroom window which looked out on an interior hallway; cheap, uncomfortable furniture in the living area; a somewhat old and grungy overall look; only fair wifi

The room furniture was showing a bit of wear

There was some refurbishing going on with tile work on the elevator floor and painting of the parking garage.

Our room supposedly had been recently renovated and it appeared the carpet was new and perhaps the shower was new.

The only negative is the key card system and the balcony - both could use some updating.

Other reviewers have commented on the hotel needing updating,

The hotel is older and in  need of updating.

The hotel structure in general shows years of wear and tear and is badly in need of updating in those areas.

The room may need to be updated and the couch was not comfortable.

The hotel is older and could use an update.

The hotel needs some maintenance and updating.

They were helpful with places to eat meals and their recommendations were on target.

We had plenty of room in our mini fridge for leftovers from the local dining spots  ( Like our favorite spot CP Shuckers) and good for snacks for the kids.

Also they are adding tiki lounge and restaurant in the pool area!

There are many restaurants and shops within walking distance so no need to even move your car.

The ladies at the front desk recommended CP Shuckers for our lunch and it did not disappoint!

We were able to walk to a fantastic seafood restaurant about a block away & there are several places to shop nearby.

There are many restaurants and bars nearby so once you park the car, you can walk to everything.

Excellent parking and close to restaurants.

Nightmare Mansion, Lost Planet, Beachside Social, Custom City, Aura Day Spa, Virginia Beach, Murphy's Irish Pub, Murphy's Irish Pub, VB Surf Sessions, Neptune's Park, Voodoo Lounge, King Neptune Statue on the Boardwalk, Beach Graphic Pros, Salon @ 31st Day Spa, Good Vibes Wellness, AR Workshop Virginia Beach, Beach Gallery, The Lemon Cabana, Eco Carts, Kitty Hawk Kites - Virginia Beach, Chesapeake Bay Distillery, Virginia Beach Fishing Pier, Mermaid Factory, OnieTonie Co.

It is located next to the Surf and Rescue museum and there are lots of shops and restaurants in walking distance.

Places to eat are right across the street and evening entertainers perform at a stage next to the hotel.

Kitchenette counter had crusted food on it.

The location is excellent with many restaurants in the vicinity.

This hotel is also in close proximity to restaurants stores and shops.

Atlantic Pints right across the street has great food and beer.

I discovered lots of places to eat, a pharmacy across the street, and a microbrewery all within a 10 min walk.

Many hotels due to Covid-19 have either completely shut down their pools, room service etc.

The  restaurant was so good that we had dinner there twice .

The staff is so accommodating and kind and the rooms very clean.

Definite shout out to maintenance man Rocky, who went out of his way to help us with a bike problem.

GM Bob also made sure our stay was the best that it could be.

From the minute we arrived the staff has been so accommodating.

Rocky is a great ambassador at Comfort Suites!

All of the staff is very capable and very engaging.

Johnaton was very attentive and went out of his way to always greet everyone!

We were greeted by Maya and Tanisha at the front desk.

Upon registration Bob, Rosemary's and Ms. Carol greeted up with smiles and geniune greetings.

Great experience the view was beautiful with access to everything along the boardwalk… Customer service was on point everyone was nice and very helpful..

Joseph at the front desk will brighten your day.

The fan is broken, and we usually opted for the stairs (which also had no ventilation system,

Elevators so slow, used stairs most of the time which smelled of urine.

There were a couple of times we did take the stairs because of a long wait.

Very unsatisfied.. first room wasn’t ready until 7pm, air barely working in room, shower leaking water all on the floor, only one elevator working had to take stairs.

We requested a room from the 4th floor or lower as i have knee issues and cant walk alot of stairs.

Elevator waits were very long forcing me to take the stairs to the 10th floor several times.

We mostly used the stairs, a real pain in the

There are stairs at both ends of the hall so at times you could hear the constant banging of the stairwell door or housekeeping.

There was only 1 elevator working most of the time, so the unloading of the car and the walk up and down the several flights of stairs got old quick.

When I caught up to her, 3 floors of stairs later, here is what I found:  A distraught 13 year old girl in tears looking on in despair in the tiny restaurant kitchen as an incredibly calm, reassuring, and determined superhero duo of Tracey and Sheila from the hotel restaurant staff were wading methodically through three disgusting bags of breakfast refuse with maniacal focus.

Room was set up nice with a sitting area oceanfront and a separate bedroom.

All rooms have a lovely ocean and boardwalk view.

The hotel is right on the ocean, views from the balcony were amazing, dolphin watching was the best!

So far, great hotel, perfect view, unbelievable STAFF.

The view was amazing and sleeping with the balcony door open lulled us to dreamland every night!!!

The hotel room was very SPACIOUS and had an amazing view.

The balcony that over looks the oceanfront was an amazing thing to have for early morning sunrises or late night people watching on the boardwalk.

We had a room on the 7th floor so it was a great view!

The toilet paper holder was detached from the wall and the support brackets were on the floor.

but right against the wall, it would leak all over the bathroom floor.

The beach-side entrance is a small door that leads into the parking garage and elevators, with an outdoor shower on the wall next to it.

On another note, the water from the shower was leaking onto the floor, there was a peace order disturbance outside my room, and there were flying ants on the wall in my room.

When I pulled on it, it came halfway out of the wall.

but we frequently heard extremely loud bangs that actually rattled the walls and TV.

The wall facing the oceanfront is completely glass and this makes it possible to view the ocean from the moment that you open the door going into the room.

Comfort Suites Beachfront

stair

wall

furniture

renovation

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beach

restaurant

We were on the fourth floor facing the beach and the view was amazing, so ask for a room with a view of the beach, you won't regret it.

The Capes Hotel is near these landmarks: East Beach, East Beach, Playin Hooky Charters, Saint Nicholas Catholic Church, Norfolk Tours, Talbot Park, Skiworld, East Beach, MX Tryout Norfolk, Wells Fargo Center, The Schooner Inn, Pirate Ship Adventures, Virginia Beach Boardwalk, Nightmare Mansion, ESCAPE!

Out of all the years my wife and I have visited Va Beach, we'd never stayed at The Capes; it had always been The Atrium which is another fine establishment.

We traveled to VA beach for a couples get away.

It's steps away from the beach and in the middle of everything.

All rooms are beach side with balcony and the view was spectacular!

The beach was still there, with no notable erosion.

I will be staying here in June when I come back to the beach.

but the price was right and the beach was awesome

Also really well placed for the beach and restaurants/shops nearby.

Within walking distance to shopping, dining and right on the beach.

They gave us a parking pass to enjoy the beach.

We really loved our balcony and spent more time there then on the beach itself!

Great location in Virginia  beach lots of actives for families close by hotel.

Our room & bathroom were very clean, very affordable place to stay & walk to everything along the beach.

Our large, extended family has been gathering at VA Beach, every year for the past 17 years, and once we "discovered" the Capes Hotel, we haven't wanted to go anywhere else for the past 14 years!

Pros: Very clean hotel with beach facing rooms, clean indoor pool, very friendly accomodating staff, secure access to the beach and boardwalk.

It was close to everything and right on the beach.

This is an competitively-priced hotel with the beach just a few steps away.

but I had proof that my flight was cancelled and they still didn't care and charged me 1 night stay anyway.

I showed my ID and credit card and they were glad to give me the room key.

When I asked for a credit for a future stay, the front desk worker said "we don't do that".

The restaurant does not allow items to be billed to the room.

Don't travel in more than one car or you will be charged extra for parking.

but that was due to the card that was being used wouldn't process for some reason and the staff was very helpful and patient with us as we tried to get the bill taken care of.

but management did give us a small credit for the inconvenience.

We reported this to management the next morning as we checked out hoping to receive some type of credit since my kids (ages 16 and 11) were not able to watch TV in bed.

but we only received 2 keys, and it's a charge if you lose or mess up your key.

I booked the room over the phone and was informed that one night's stay would be charged at the time of booking.

The same mgr told us that they will not charge us for any night stay.

when we were checking out i had asked for the name of who owned the property and they said they couldnt give me that information, they said take a card and write to this address which was the same address as the hotel, so they would open my complaint and toss it in the trash.

but he was going to charge us for 1/2 of 7/24 .

They were friendly, accommodating and had a great sense of humor.

but none are as friendly and welcoming as the Capes Hotel… we are always greeted with a smile and happy faces.

Staff was extremely friendly and helpful.

The staff members are very friendly and kind, true southern charm here.

Great location and the staff is very friendly and helpful.

staff was incredibly friendly, and accommodating.

Everyone on staff was friendly, accommodating,  and went out of the way to meet any request.

Great friendly staff and service and overall experience.

But the place is neat & clean, the staff is good, efficient and friendly and the location can't be beat.

What a wonderful hotel for the price… The staff was very friendly and greeted us every time we went in and out of the hotel… Always smiling… Hotel room was very clean rooms very spacious… Beautiful view from the balcony couldn’t ask for more.

The location was great, the staff were friendly, room was clean and spacious, the balcony provided a great view of the sunrise and ultimate relaxation.

Check-in was quick and simple with friendly staff.

Lastly, they really need to find a more friendly and courteous manager in the restaurant.

We love staying here, it's very clean and super friendly people run the front desk.

The staff are super friendly and very accommodating to there guest needs!

I asked her to talk to corporate in which she refused.

Due to the fact we politely asked if they possible had another room we could switch too because half of the jets in our jacuzzi tub were not working she decided we were not going to be happy in that hotel, she was going to refund our money (which she didn't even know how to do) and we were to leave.

Additionally, my reservation request of having the highest floor possible was honored.

I asked if they were concerned about the comfort of the guests.

Flooding and rough surf were expected  I called and asked to reschedule for the following weekend.

You have to request coffee every single day which is annoying.

When I asked about the cancellation policy this morning I was told "72 hours is our cancellation policy" nothing was said about the $10 penalty fee which I've never heard of before.

I asked them to re-housekeep the room and they said nobody was available.

One told me she vacuumed only if we asked her to and as "summer help" had little if any experience.

One night at about 1am, I walked past at least two signs telling me when the cafe opened and asked the front desk lady the question.

but not that knowledgeable, when asked what time the store across closed they didn't know.

Also, when I made the reservation in April, I requested a top floor and I was given the 8th floor (the top floor), so you know the hotel does listen to the request if they can manage it.

Staff was friendly,although housekeeping wasn't always thorough- you had to ask specifically for towels, plastic cups, etc- nothing was replenished unless requested.

When we asked for a towel to use, we were told that was not possible that we had to use our own.

They are way too thin and we asked for extra hand towels because they got soaked fast and we were told by the boy that came to clean to ask at the front desk,

We arrived early so asked when we would be able to check in and was told in a few hours.

Manager never called us which ain’t a big surprise after seeing overall condition of rooms and hotel.

Jack's Pirate Ship Adventures, AquaMan Sportfishing Charters, Rudee Inlet Stand Up Paddle, Knot Tell'n Charters, March Hare Sportfishing, AfishinadoVB Fishing Charters, Knot Wish'n Custom Charters, Navy Seal Monument, iTag - Laser Tag, Grommet Island Park, Stravitz Sculpture & Fine Art Galleries, Croatan Beach, Tarnished Truth Distilling Company, SeaHill Spa at The Cavalier, Chesapeake Bay Pedal Club, Owl's Creek Golf Course, Virginia Aquarium & Marine Science Center, Seth Broudy's School of Surf, Superior Paddle Board Club, Dream Float Spa, Bottlecraft Beer Shop & Tasting Room, The Adventure Park at Virginia Aquarium, Whalebone Surf Shop, Ocean Breeze Waterpark, Motor World, Family Fun Xperience, The Shops At Hilltop, Dive Services Inc., Massage Envy, Spa Phoenix, Sammy's, Edgar Cayce's A.R.E.

The rooms are clean the view is wonderful and we will be can’t wait until July.

I had a two room unit reserved at this hotel for 3 nights for me and my sisters to stay at for a mini vacation.

The room was clean as a whistle and with adequate spacing for us.

We were attracted to the Capes because they have a neat private deck that is connected to the four rooms we reserved.

Best room that I've had in the 5 years I've been coming to Virginia Beach.

while guests worked in the adjacent "conference room."

The room was fantastic, including the whirlpool beside the bed.

We stayed on the seventh floor and our room was so nice, clean and beautifully decorated.

Family size room was good enough for our family of 6.

Every room has an ocean view, refrigerator, microwave, and coffeemaker.

We were given an 8th floor room with a king size bed.

Made sure we had everything we needed my rooms were spotless.

Staff was wonderful, hotel rooms perfect, clean and spacious.

That was the quote from the lady on the other end of the phone.

The ladies at the front desk are very nice, and so are the maids.

When it comes to the staff, the gals at the front desk were the best.

For the reviewer asking for corporate information, Dun and Bradstreet lists, the owner of the hotel.

Staff at the Grill were hit -or -miss with masking.

From start to finish the staff were so pleasant and helpful.

LOL  The staff took care of us when we arrived early and showed us where to change and then called us on our cell when our room was ready.

The room was immaculate and the staff especially Stacey couldn't have been more accommodating.

It is always clean and the front desk people are super nice.

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