We stayed 4 nights…watched the sunrise over the ocean from our balcony every morning…saw the dolphins from our room.

Offering my experiences, you make the decision..

Best part☆ Balcony was overlooking ocean

Don't choose this place for the "breakfast included"
At 8 am.

The rooms are wonderful, the balcony view is fantastic and the pool is great when you can't get on the beach.

The rooms have a private balcony that overlook the Boardwalk, the Virginia Beach Fishing Pier, and of course, the ocean.

View from the balcony was great, breakfast was good.

While the facility itself could use some improvement, the ocean view and balcony were fantastic.

We got the wonderful 2 story room with 2 sofa beds and a separate king bedroom with the balcony overlooking the ocean.

Right on the beach and with balconies overlooking the surf, this is a great centrally located hotel.

You can enjoy watching and listening to the waves crash right from your room with a balcony overlooking the boardwalk.

Only redeeming factor was view from balcony and proximity to beach.

Very nice room with a good view of the ocean right off of our balcony.

We had a nice view of the ocean from our balcony.

The only positive thing was the view from the balcony and the hotel staff.

I stayed on the 7th floor with a nice oceanfront balcony.

We had a two queen bed room with a balcony overlooking the beautiful ocean front.

Room was clean …
The ocean view balcony was nice.

The ocean view balcony was worth it for us to hang outside after the kids went to bed.

The only plus was that it was right on the beach and the view from the room (not the balcony) was beautiful.

Awoke to the sounds of the waves lapping against the shore.

Great for having quick access to the beach and pier.

So thankful, came to the beach with my 10 year old for her spring break because she gets good grades.

Balcony is fantastic, fishing pier is few only few steps.Surely will recommend  to my friends.

My wife and I visited the beach for a quick 2 day getaway and we enjoyed our stay here.

It is a great location, near shops and the pier,

Rooms were ok really nice views and next to the fishing pier

Wonderful location if you want to be near the pier, most restaurants are a good walk.

Nice location due to proximity to Funpark, arcade and the pier.

Exercise room looked well equipped and had a fantastic beach view.

The pool is indoor and I enjoyed not having a long walk to the beach.

This hotel is very conveniently located, steps from the beach, the pier, and much more.

Perfect place for our family to get away and enjoy the beach.

The property is nice in a safe location easy access to the beach pool is open everyday two restaurants inside the hotel Pamela and all the front desk staff are wonderful rooms a little outdated

Everything was nice and clean enough room for the five of us, we had an ocean view, looking the beach.

The free breakfast was plentiful if a bit basic, fresh fruits, pastries, bagels, juices, hot and cold cereals etc.

The breakfast is a carb loaded sugar fest.

but the rooms hallways and breakfast are deal breakers.

Breakfast was excellent and wasn't crowded as this was during the week.

Breakfast was good had indoor swimming pool.

Breakfast is a plus ++  (maybe change the menu once in a while,

Front desk staff very friendly and  helpful Pamela the best she answered our questions about places to go and to eat Pamela good call on Jumping Shrimp for breakfast and lunch Would definitely recommend this place.

Friendly desk and perfect buffett breakfast.

The free breakfast was delicious and the environment was very friendly and welcoming!

Nice hotel and great location;  breakfast bar was great - someone from the staff greated you at the door every morning and they made it a point to make sure you had everything you needed.

The breakfast buffet rivals that of a soup kitchen

:: Balacony facing water…Free hot buffet breakfast,Pier is on back side of hotel you can see view from Balacony…we where lucky to see dolphins from Balacony…:hotel is very clean ….hotel has to restaurants on site….

This hotel included breakfast so for the same price 
as others it was a better value.

The hotel serves a full buffet breakfast downstairs and later the location becomes the Oceans Ole Mexican restaurant.

free breakfast, 2 restaurants, nice indoor swimmingpool at property. .

The elevators half work, walked the stairs 90% of our stay.

but the smell inside the elevator and the hallways was terrifying because of the wet carpets.

but when you get off the elevator upstairs it just has a damp dingy feeling to it.

On our floor, the carpet was frayed and one of the elevators was out for the duration of our trip.

For 2 people a day
Bonuses:
- Only 1 small, extremely slow elevator is actually working.

There are only 2 elevators--1 was broken and the other took forever so we had to keep using the stairs.

One of the elevators was out of order resulting in long waits from the 9th floor.

Only 1 elevator worked there entire stay, it was finally working the day we left.

Everything was good except  one elevator wasn’t working made it crazy trying to get up or down.

Elevators out of order, ice makers not working, lamps in the room don't work. etc.

Also a high floor room away from the elevator.

Elevators are very slow, we took the stairs almost every time

Overall we enjoyed our time, I just wish we had a pool or hot tub we could have enjoyed.

On our last night, the elevator stopped working and the maintenance manager immediately went to work to get it fixed.

One of the three elevators was out of order while we were there.

but elevator was out for 2 days with no reason, ice machines on all floors didn't work and check in on Friday was the worst experience I've ever had, only one lady working at 3pm waited over 45 minutes to check in with 5 people in line i realize places are short handed but on a Friday they should had more help this was very frustrating for all in line.

The halls leading to our room looked like they hadn't been vacuumed in weeks, the cleaning lady actually verified they hadn't, the elevators were filthy and one day one of them was out of service completely.

I will say the hot breakfast that was included with the room was very nice.

Free breakfast at the Mexican restaurant next door which was delicious especially the waffle bar.

The included breakfast was basically same as others

They have a complimentary breakfast, which includes both hot and cold items-eggs, bacon, waffles, etc.

The complimentary breakfast was also delicious.

Enjoyed the included breakfast, Most every aspect was better   Then we expected was able to relax, Would like to return again.

Breakfast is included and is always delicious and plentiful.

but the best part was definitely the complimentary breakfast.

The staff have always been kind, our room has always been great, the free breakfast is an added bonus and is yummy.

The room was clean and nice view of the ocean.

Price is always good the restaurant always has goodm service and food and my room is always right very clean.

👍Price was reasonable 👍washer/dryer was great 👍 room size was great👍 
Clean room, not so great.👎👎👎 I untucked my blanket at the foot and found a sock.

Great location in the very heart of Virginia Beach, hotel room was dated, cleanliness of room was pathetic.

I got a oceanfront room, the room is clean and the view is perfect.

The room is always clean and comfortable.

The room was clean, beds are very comfortable.

Also , the lobby area is kept clean and so was my room I truly enjoyed my stay here .

The rooms are really clean and the sheets and bedding are really clean.

Went for 4 days and 3 nights
Hotel on boardwalk
Family atmosphere
Safe and quiet
Clean room 
Great food at hotel restaurants
Kids loved playground on the beach
Music during happy hour
Store in hotel has everything you need

Room was very clean and view was very beautiful.

The vending machines are disgusting as well.

Hallway was filthy, not a good vacuum in a long time.

We bought a swiffer to mop the floor because Tonya walked around a few minutes and her feet were filthy.

Entering the room, family noticed a fishy smell. Literally.

Puddle of water on deck as air conditioning has no drainage pipe so it drains on the deck.

Our room was damp, even with the over-worked A/C unit kicking in noisily from time to time.

The amount of trash/clothes/beercans and cigarettes inbetween the hedge and balcony on the first floor was disgusting.

Broken tile and laminate flooring, kids shocked by bathroom light switch, peeling paint, awful odor, fuzzy bathroom ceiling and a blocked fire escape!!

There was a weird smell outside of our room for most of our stay

Upon check in the pillow cases was dirty, there was a mold stain right above the bed , the shower curtain was rusted.

Also at 6 am every day the halls and lobby are filled with a gas smell.

Smelt of weed frequently in common areas. Room/hallway/bathroom in need of repair (missing paint, rusty hardware everywhere (sprinklers, bathroom fixtures, etc.)

Sheets torn, carpet smelly near pool area.

The room was Terrible my shower had black mold on it and the room was just gross it wasn’t even clean!

Smell: ours smelled like old bleach
Bathrooms: especially 806.

The staff remembered us from last year, and were very helpful and accommodating, as usual.

The only reason it gets 2 stars was that it was clean and staff were great.

Very nice hotel and Alyssa at front desk very friendly and capable.

They were so friendly , down to earth and accommodating.

I asked what did I sign for?..he smiled and said it's fine it's fine.

the GM is a liar and it was an complete mess

God forbid there be a quiet time, I called and asked fromt desk about queit time and she already knew why I was calling.

Didn't encounter any issues and the staff were very friendly and helpful in describing the hotel, amenities and things to do in the area.

Staff rates an A as they try hard (generally) to provide a clean neat facility.

but was warm at best, and bread items (biscuits) hard, but staff was great, very friendly.

Neat and clean, pleasant and attentive staff.

Walked in and greeted by Jessica right away.

The standard double room is small, the bathroom is small, the balcony is nice to sit on and listen to the Ocean.

This establishment is right on the beach overlooking the pier.

This hotel has a great location and a great view.

and you can actually open the sliding windows to get fresh sea air.

It’s on the ocean and parking across the street.

We stayed at this hotel for the view and price, and the amenities.

You could see and hear the ocean and see many freighters in the distance.

had good view when you opened the rusty door.

Roger was great help me with my phone Room was nice the view was great .

We stayed in 605 and it was clean and had a beautiful view.

the room was flawless and the view was perfect.

Even recommended us to some great foods spots on the ocean front!

Best Western Plus Sandcastle Beachfront Hotel

smell

elevator

room cleanliness

staff

view

breakfast

beach

free breakfast

balcony view

You are right on the beach and boardwalk .

If you are a family traveling to the beach this would be a great place.

The beach directly outside the hotel and was very nice with soft sand from the moment you leave the boardwalk until you are in the ocean.

The south end of the beach is quiet at night.

Overall I would come back as the beach and the strip access was great from the hotel!

I appreciated them all, and I sincerely thank the hotel chain and management for the opportunity to visit the beach with my pet.

We had a really nice time there, and if we are able to go back to VA Beach, we would definitely stay there again.

It was wonderful to enjoy the indoor pool when the thunderstorms ruined our beach day.

Our kids enjoyed the pool and the beach access was great.

The hotel was right on the boardwalk & beach so super easy access to both which was SUPER NICE!

From greeting guests to addressing any and all concerns, Rodney L., Juanita P., Andie N., Monica E, Brian, Fantazzia B., Lacailia L., Ivenia May, & Shelly navigate the duties at the Front Desk with class, charm, and patience.

Great two bed rooms with balcony overlooking the beach and boardwalk.

I will be staying here again on my next trip to VA Beach.

Original from the area and don’t care for many of the Hotels on the Beach,

The rooms are clean, modern and have great views of the beach.

The breakfast there is the best free breakfast I’ve ever had (omelettes are unmatched).

Great views, good location, breakfast room staff are amazing.

Beds and pillows are comfortable  Breakfast is wonderful, great selection.

The complimentary breakfast was very nice.

They have free breakfast in the morning which I appreciated !

We love the hospitality, the breakfast, pool, location, and the excellent view.

The breakfast was amazing, you could get anything you would want to eat for breakfast and the room where it was was large enough to accommodate everyone even when hotel is fully booked.

Breakfast was okay, standard Hampton Inn spread.

The breakfast offerings are many and delicious—something for everyone.

Staff at breakfast were super helpful when my son spilled milk everywhere and were very friendly and welcoming.

Rooms were clean, staff was accommodating and breakfast was good.

The breakfast is served hot & delicious everyday

The breakfast was great and the staff really went out of there way to make our stay great, thank you!

We couldn't enjoy the complimentary breakfast outside on the patio because of all the dogs barking and dog hair, not to mention the homeless that came in every morning for the complimentary breakfast and coffe.

Ebony, who provided breakfast hospitality was also wonderful, friendly and charming  again making sure all needs met.

Great location and very clean 
Breakfast was well stocked and the staff friendly and efficient.

The icing on the cake was the military discount made the room $75 less than the Hilton - who doesn’t even have a free breakfast or parking!

What a great experience staying at this hotel
Although it is older it is well maintained and renovations are evident
Very clean lots of staff supporting this property 
Great location, great pool,great view of ocean good breakfast
Such a warm reception always

The rooms were very clean, excellent staff, the best breakfast, etc.

Three of them jumped on the next elevator in front of us - without a word or a look.

Only one elevator works and my husband is in a wheelchair so no option of climbing stairs.

And yes, there is only one working elevator, which did cause some delays in going up and down from the 5th floor.

A major drawback was, during our stay, only one of the two elevators were functioning, which caused a delay for guests and employees trying to travel from floor to floor.

Not the hotel depicted on their website; Bartendress is great rest of hotel is badly managed, only one elevator mostly in use by the staff- expect long irritating waits; NO BUSINESS CENTER- totally removed and no business services.

One of two elevators is under renovation, which is not disclosed on the website, and creates significant wait times for the sole elevator.

Both elevators were out of order the 3 days we were there.

The hotel lost 2 stars  from me because they didn't enforce the no pets in the breakfast area (I saw multiple that were NOT service animals) and the elevator was out our entire stay.

One of the two elevators was broken and took forever to get up and down.

Elevator broke the entire time…requested housekeeping everyday and only received it 1 day.

The only two downsides were very slow hotel Wi-Fi, and only one (of two) elevators was working, which made for long waits for the elevator.

Finally, the elevators are insanely slow.

though - so I can imagine during warmer weather (and after COVID)the area could be quite noisy 

Speaking of COVID- usual protocols are all  in place - masks  for all, wipes available by elevators, no housekeeping without specific requests, clean stickers on doors,  remotes etc - breakfast both served and  self serve depending on what you want to eat -nice to have hot items still available- and you can eat in the restaurant seating just outside the breakfast serving room (some tables closed to allow for distancing) so seconds or drink refills are easy!

We did not see hand sanitizer around, except for one afternoon, there was a hand sanitizer dispenser right by the elevator.

but having the corridors, elevators with a mound of sand, accent tables , chairs having stains is not the impression i would leave for any guest.

The elevators were a little slow and need to be vacuumed more often (due to people not smart enough to clean the sand from their feet and stuff before entering).

The elevators were filthy, dirty carpet, walls streaked with dirt and fingerprints.

however, elevators and hallways could have used some attention.

5 stars for the location, free parking, free breakfast, the pool, the gym and the cleanliness of the room.

The included breakfast was really good and they actually had fresh fruit available, not just canned.

View was great, room was clean, breakfast included, staff was professional, accommodating and provided great customer service.

Just so anyone reading this review knows that I am not one of those chronic complainers, I would like to say the Hampton North had a GREAT complimentary breakfast.

Complimentary breakfast was very delicious.

Free breakfast with everything you could want.

Very clean and friendly hotel centrally located within walking distance to many restaurants and about anything you could possibly need free breakfast and pizzza bar on site staff is very friendly and accommodating

The staff is usually pleasant and professional, the facilities have been maintained pretty well, and the breakfast is free.

And the stay itself reflected that -- friendly staff, clean room, and nice complimentary breakfast.

The free breakfast is pretty good, hot eggs, potatoes or pancakes depending on what day you are there, and sausage.

And, the complimentary breakfast was one of the best I have seen.

Breakfast was included and good, the pool was nice.

Friendly staff, clean rooms, great complimentary breakfast.

Then the room was very clean, spacious and view was fantastic.

The rooms were very clean and smelled perfect.

The room seemed clean enough, and the size of the bathroom was fairly generous.

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