The hotel offers free Wi-Fi in public areas,

Now for the bad points WIFI says free wifi

Arrived at Port fiesta benidorm for my first long weekend away child free in 14 years.

In this day and age WiFi should be free and available.

We were there in July and never had to wait for a free table.

The hotel was full of hundreds of Spanish people who receive free holidays each year from the government .

An overall good hotel with a very good free breakfast buffet included.

Also with all inclusive, you have free access to the gym equipment from 11am to 2pm.

For all inclusive you would expect everything free

but never arrived, free air con in rooms from 11am to 2am 
Safe in bedroom 10 Euro and 10 Euro deposit.. 
Nice size swimming pool and children’s pool, the sun gets round from one side to the other.

Probably not ideal for families with children.

The only thing that stopped this from getting 5 stars from me was the entertainment was all Spanish, nothing suitable for us and the children

No good if you’re a single parent with two children (I don’t smoke

The night time entertainment and kids club is all in Spanish so if your english you cant join in unless u can speak Spanish.

Although the hotel caters for an international clientele, the majority of guests are Spanish; a lot of them with children.

but they have a microwave the only downside is that they have no fridge s in rooms I suppose it doesn’t help with family s with young children all I can say is it is much better than the gran Bali the food was good they like a lot of fish haha but it is okay I try and stick to salads a lot .

We asked if family members (2 month old baby and parents) staying outside the hotel could use the heated swimming pool and was rudely told by the two staff occupying the reception that only ‘paying clients’ could use the swimming pool, which whilst understandable, we did offer to pay and was told it didn’t matter, there was a limit on the number of people allowed in,

Staff on reception were always helpful and a young guy on the bar who worked round the clock it always seemed, he was always there was a credit to the hotel and often spoke to us about he's little one and made my niece laugh numerous times, one thing I would 100% change is the swimming pool pebble stone ledge going round it numerous times children fell on it and sliced there sides, even when I put my hand on it, it cut my hand.

If you want to relax you don’t have a chance if it’s not the life guard shouting at the children it’s pots from the all inclusive fish restaurant which if you don’t like fish after fish after fish for dinner and tea it will be a waste we had breakfast once and snack once and that was enough!

We watched one barman scream at a child for walking by the bar area in wet clothes.

however once I got up to the reception and looked at the pool it was like pure Butlins carnage kids everywhere screaming lifts were a nightmare.

Also no pool umbrellas, and a constant smell of sewerage the minute you walk in the place.

We stayed right above the entertainment so be prepared to be kept awake at night time 
Not ideal for couples as this hotel is mainly full of males on stag parties and  they also take over the ground level pool area during the day .

There is expected noise in rooms with this as expected which can be heard through the thin walls which you can hear people above, to the side and below.

The restaurant ( more like a canteen ) was allways VERY NOISY !

Which meant banging on doors at all hours of the night.

OK,  not bad for the price we paid, when we eventually got the key cards & got to our room neither of the cards would work, this was to continue throughout our stay despite having new cards, keeping them away from our phones & doing everything the reception staff told us to do they were constantly a problem,  we were on the 5th floor immediately below us on the ground floor there were/are 4 fans running 24-7 not all that noisy

however, the team member did apologise and informed us that the reason for the constant chapping the door was due to the fact that her sheet stated that we were departing that day - even though we still had another 2 nights.

During our stay over the festive period the hotel was packed with spanish pensioners, the noise in the dining hall was unbearable.

Hotel clean, room was a little small and noisey could hear neighbours talking,

but things like the food was horrendous we went half board and for the last 7 nights we couldn't eat in the restaurant as there wasn't much of a choice and it was turning on us.

but I had no problem they were all polite and freindly, The room was basic but comfortable and clean the room was serviced every day, the shower was great.

The rooms were clean and comfortable, overlooking the pool.

It’s a fabulous hotel to stay I love it I’ve been there a few times it’s very clean food it’s lovely staff very friendly always happy to help I’m looking forward to going back once i get over having my knee surgery it’s close to the beach it’s in the old town very clean the rooms are lovely all in all a lovely hotel to stay in

The rooms were clean and catered for all our needs, tea / coffee and a kettle were provided in the room as well as a hair dryer in the bathroom.

Clean rooms, good choice at breakfast, diverse guests some of whom a bit rude!

Hello I’m currently at this hotel and like it is very clean staff are friendly the room s are cleaned every day sometimes the food can be cold

The housekeeper was lovely cleaned the room every day fresh towels as well and left the room spotless.

Marianna kept our room spotless throughout our stay and asked regularly if we needed anything.

Bar staff extremely rude one night I came back at 11.30 looking for a drink and got it

A few of the bar staff extremely rude and ignorant as most of the staff in there were ignorant to us, one or two bar men got nasty with me, so after this we spent most of our days away from the hotel.

Mostly oap whom were rude and arrogant and nearly knocked me down the stairs a few times going to the restaurant.

Hotel has mostly Spanish guests who are very rude, look past this and you will have a great time.

This hotel is 95% Spanish guests who we found extremely rude on many occasions., the English guests in my opinion are not welcome!

Seen so many kids bump there heads,  Staff were rude when serving drinks. .

but even if you got down first for meals their still cold, Spanish customers in restraunt /hotel very rude no manners pushing and shoving, entertainment very Spanish doesn't cater for English people yo hybrid

Our 2 year old had an awesome time, he was dancing away each night to the spanish entertainment and mixing with people on the dance floor, how people are reviewing saying that the spanish here are rude is beyond me, maybe you come across as rude so they didnt want to speak to you??

The staff are extremely rude if your English, the hotel is very Spanish orientated.

The reception staff are quite rude and speak little English.

Some staff, in particular the lifeguard, were very rude.

I stayed in one evening to watch the flamenco and met 3 ladies from Portugal who got me up dancing

It is a Spanish hotel most guest we're Spanish therefore most food & entertainment catered for them.

The children's entertainers were very friendly.

but even that was better than the Entertainment  which was always in Spanish including Bingo which summed up the hotel.

The hotel has mainly elderly  Spanish guests so entertainment is arranged for their benefit.

This did impact on the all inclusive slightly as the entertainment was Spanish

but lots were moaning about no designated smoking area, despite stating on live holidays there was a smoking area) Our particular view from balcony wasn’t good - faced right into residential apartments which were very close to hotel… overall we enjoyed our trip but wouldn’t return purely on the basis there were no other English families or entertainment leaving kids very bored.

Nice pool bar entertainment good especially if you have children

The entertainment was all in Spanish so we couldn’t enjoy it.

Drinks at the bars reasonably priced and nightly entertainment good.

The entertainment geared for their Spanish guests

Room was lovely and clean with a pool view.

On a whole I get that the Spanish don't like the English, good job benidorm itself, the town, the bars, shops, beach and all the views and sights were absolutely amazing.

Upon booking I requested our rooms to have a pool view, and rooms next to each other.

Near the beach is a huge balcony sort of area where you can take pictures of the entire view.

but the lively english side is a 30 minute walk away with plenty of views and nice spanish bars along the way which made a really nice evening stroll.

We here 10 days only been 1 so far had problems noise upstairs room said come down next day we did and not just offered another room got told go view it first great customer service staff nice food is amazing air con great will pop update at end of stay

We overlooked the pool to the left and the mountain to the right.

But if just wanting a quiet drink the beach has some lovely bars opposite the sea.

Port Fiesta Park

quietness

rude

kid friendly

show

view

free

Stayed Half Board 6th floor looking over road.

but far enough away so as to not get disturbed by the noise/We stayed on a half-board basis and the food and selection were very good.

You also have the option of renting a ironing board and kettle from reception if required.

Beds are comfortable and showers powerful
We stayed on a half board basis and found the breakfast plentiful and good choice.

We stayed half board and the food was some of the best we have had in Benidorm.

Printing off my retirement pension papers so I could claim prior getting home.

On arrival there was confusion with our booking, we had confirmation of 2 rooms at half board,

We were full board and well worth the money.

Especially the tomato salad and cheese board.

Great location, clean and modern, friendly staff 
Stayed for 3 days with friends half board, food was OK with plenty of choice, bathroom was lovely and modern , the shower was stronger than my jet wash at home!

but when we saw the food we upgraded to half board, again no problem from the friendly reception staff.

We went half board so did 2 lunches and 2 evening meals.

This was the first time I went full board ( which they.

Pool area was the highlight of our holiday for our 5 year old son (and me) the pool was heated to a good temperature , good enough to stay in for hours.

Beautiful rooms, very comfortable beds, great heated pool and amazing staff.

Pool is heated it's perfect :) great variety of food. Entertainment every night in the bar will definitely be back :)

Pool area was lovely with a good sized heated pool and plenty of places to sit or lie down.

Outside pool heated was great 2 swim every morning.

Its clean, modern, has nice rooms (ours with a view over the pool, at no extra cost), great power-shower, friendly staff, really comfortable pool area with heated pool.

Plenty of sun beds round heated pool which has graduated incline to access.

Drop off point at entrance to hotel, spotlesslly clean, food good, heated pool, free safe, gym.

The pool is heated so was wonderful to get in and lots of beds.

There is a gym and spa and a lovely outdoor heated pool.

Beautiful clean rooms, large balcony, friendly staff and fantastic pool area (with heated pool too!).

The water in the pool is heated, sunbeds are brought to you wherever you want.

First experience for my fiancé in all that Benidrom has to offer, he was amazed at how modern and clean the Helios was.

The environment is bright and  contemporary.

The room is so modern beds really comfy bathroom outstanding.

Rooms clean and modern- cleaned well and thoroughly every day.

The rooms are modern and comfy and the beds are lovely.

Food and drink is lovely, rooms are modern and spotless, the pool area gets busy

but near to the bars, good price and modern.

Very modern & clean hotel, room was excellent with everything we needed.

The rooms are modern and cleaned every day.

The rooms were very modern with fridge & safe included foc -

overall lovely stay rooms were clean and modern

Really enjoyed evening meal too, lots of choice , well presented in the spotless modern dining area, absolutely no complaints.

It's a lovely modern hotel, 5 minutes from the beach and in the heart of Benidorm yet in a peaceful spot .

Spotlessly clean, modern rooms with everything you'd require.

Fantastic hotel big clean rooms, excellent staff very friendly and helpful perfect location 5 mins bar and 5 mins from weekly Market , very nice swimmpool, pool bar ,great selection of food hot and cold ,no charge for room safe ,easy check in well worth a visit

Beds are so comfortable and room is very clean.

The rooms were spotless and cleaned every day, shampoo & conditioner, towels, bath mat and hand towels all provided and changed every day

The staff were so lovely especially the older man who checks you in at the restaurant (we didn’t grab his name

Stayed in the premium room on the 9th floor, we had complimentary drinks and snacks as it was my birthday holiday, hotel and room were spotlessly clean.

Cleanliness is fanatastic and the rooms are spotless and very spacious with your own balcony.

Fantastic hotel through out .sparkling clean ,amazing staff friendly and very polite The house maids do an amazing job .our room was so clean 10/10..Angela on reception was extremely helpful  on checking us in on arrival and throughout our stay .Bar /pool area very clean with lovely polite staff 10/10.Lovely choice of foods in restaurant(we went h/b.great staff and friendly chefs .cant wait to go back in September.

Rooms really clean and spacious thus is our 4th or 5th stay and will carry on staying here.

We stayed in room 811, and must say the room was immaculate everyday with fresh towels.

The room was clean, and it was serviced every day.

We stayed on the 4th floor, the room was was immaculate and cleaned everyday.

The hotel is probably one of the better hotels in Benidorm, rooms are spotless and well maintained to a high standard
Hotel staff are pleasant, friendly and helpful.

Super clean room, free safe, comfortable bed, great choice at breakfast, well trained staff, a great stay and will return again .

The bar staff were friendly and always smiling even when they were soaking wet. The breakfast was nice and the rooms were clean - I would love to know the make of the mattresses you use in the premium rooms it’s the best nights sleep I’ve ever had - would love to return and hope we had better weather :)

The room was spotless, the food was great and the staff were helpful.

The rooms were spotless and well decorated, only negative part was were the shower head was positioned in the bath it was the half across the wall not at the end so trying to shower without spraying the place was very hard.

no draws for clothes just a single hole in the wall for 6 shirts to be hanged.

We stated in accessible room in first floor which brings my to my only gripe, why are accessible rooms not given access to rooms with pool view and the afternoon sunshine strange to say the least, instead we have room with view of painted hotel wall and no afternoon sunshine.

Room had twin beds  and a small flat screen tv on the wall.

but beneath the various face-lifts is a budget hotel with paper thin walls and a particularly questionable customer demographic.

The shower is fixed to the wall at a very low heigh which made for an impossible shower for my 6’5” boyfriend,

but to be expected as a party place, just wish the walls were thicker so less noise

Only 2 small negatives - at times  you could hear people coming home in the early hours or doors shuttung, general moving about because walls are maybe a bit thin.

The walls felt quite thin so you could hear a lot of banging about.

Hotel Helios Benidorm

wall

heated pool

board

modern

If you’re half board you can swap your evening meal for lunch time meal.

Stayed for 1 week from 25th August with 4 adults plus 15 & 12 year old children on half board basis.

Plenty of choice of food in the restaurant, we was full board so table service for ordering drinks.

We only paid £450 pp for half board so it was definitely a bargain.

We were were half board and the food was fantastic!

We stayed half board and plenty of choice was offered.

I stayed half board, breakfast and lunch can't fault the food ,,I will be back again for a 3rd time later in the  year

We were half board and found the food to be very good.

but upgraded to full board wish I didn’t!!!

Reception staff were so welcoming and happy to greet you when you went out or came back in at night, 

We had an amazingly good deal for our weeks half board stay

We were staying half board and on Valentine's evening- when entering the restaurant, me and my daughter were given a red rose and glass of cheap champagne each.

Loved this hotel 
Location was very good 
We went half board not knowing the area 
The food was really good even had a gala night the mussels & prawns were amazing 
The room was made up everyday 
Very comfortable room & shower was amazing the dove shampoo, body wash , & hand wash provided was lovely 
Never been to Benidorm before 
The weather started good

Had a 4 night short break on half board basis.

We stayed half board, breakfast was great with a great selection of cooked and continental food.

We were half board , great breakfast , excellent evening meal with a great selection and choice expertly ran by Antonio and all his staff .

The pool & bar is lovely, plenty of sun loungers, drinks are reasonably cheap (we went half board) the restaurant is clean and the food is good.

They took on board our suggestions and went out of their way to please everyone, of all nationalities (mainly English, Scottish and Spanish).

The staff were friendly and helpful and the rooms were clean with housekeeping every day and daily towel change.

Room was cleaned daily and towels changed.

The bedrooms were specious and the cleaner came in daily even on Christmas day !!

Lovely hotel very clean, staff exceptionally friendly and helpful, decent sized rooms cleaned daily, bar could do with a little more selection on all inclusive I don't drink lager, so I would recommend a cider (they do have cider

Had a great break at the Regente.First time here and won't be the last Hotel absolutely spotless clean all areas including bar,bedroom and restaurant.All staff friendly and helpful from reception,bar and restaurant special mention to the housekeepers rooms cleaned daily and her linen white and crisp.co
Food lovely we were All inclusive salads fresh with good selection of not foods which were replenished an a regular basis.Outside terrace a surreal a lovely place for a cool drink,can recommend the pina colada.We were lucky with the weather sunny from 1030 till 4.

Room cleaned daily as was the rest of the hotel (always spotless).

Rooms cleaned daily and hotel not to far from the beach.

With regards to the hotel, the room was more than adequate, towels changed daily and rooms cleaned daily too.

Cleaned daily and lifeguard there all the time.

The staff are friendly and the hotel is clean and the room are cleaned daily.

Bathroom a decent size and beds were all comfy, cleaners came in daily to clean and give new towels and were all friendly.

although basic are cleaned daily pool area good as is the terrace area.

Room's are spotless and cleaned daily with fresh towels.

Rooms are cleaned daily and towels changed, this hotel is based at the beginning of the new town, I love the old town which is quite a walk

Had horrendous sleepless nights due to the people in Room 109 constantly moving furniture in the night.

5 day holiday 5 October 2023 at first seemed OK until family of about 40 took over most of our floor noise at night was terrible one of them let fire alarm off
We had money gone missing from our safe and we left behind ghd straighteners in the room on departure a friend who was still there asked nexted day if they had been handed in nothing so these were also taken management need to take a better look other reviews are the same.

So we were banging our legs everytime we went past as only a space of about 12 inches  to get by.

Hotel smack bang in the centre of a busy area, with a long stay you may start coughing due to car fumes.

Not too noisy for those who like an earlier night.

the sun beds are in lines squashed next to each other and they are not adjustable, the small number of parasols are old and cannot be moved ..the paving is loose and there is a constant banging noise from just walking on them.

but some nights we were woken with the groups coming in banging and shouting.

Also if placing pool side you can hear loud shouting from lauding pissed up lads .If nxt time we come to benidorm we are staying in old town benidorm better layed back holiday also if coming for a family holiday I wouldn't recommend it also as when we stayed there it was more like a stag or girls holiday

downside naxto very rude and ignorant towards me when i asked him not to blast music out at 3 in afternoon in bar while i was enjoying a nice quiet drink in bar..no wonder there have been complaints about noise level,he said he was testing sound system

however dangerous with loose / wobbly floor slabs everywhere - all you could hear was the bang off them as people moved round the pool / Sunbeds - it’s the start of the season and I don’t understand why the hotel hasn’t sorted this.

If u dont have kids its  extremely noisey with kids, which is understandable as family hotel we didnt mind thwt.

But worst of all the staff were horrendous.

I did hear that coach transfers drop off and pick up at the Dynastic further down the road.

The maids were loud in the mornings always could hear them

The only negative was the inconsiderate behaviour if some of the guests who would return to their rooms up to 5am and think nothing of shouting in the corridors, slamming doors etc which understandably is difficult for the hotel to control when culprits are not identified.

but there's not a lot they can do, they can't make too much noise as they're surrounded by residential buildings, which during covid got used to it being very quiet and them insisting it stays that way.

Jet 2 pick up over road at dynastic which is a bit of a jaunt with 3 suitcases, a pushchair and only 2 of you to get over there.

but there is no music or anything until then and they are only permitted up to a certain noise level due to a complaint from a woman in a nearby apartment.

Entertainment was not great and really let down by no one getting to grip with the sound system, couple of good singers who you could not hear and when staff challenged over it they did not take it well.

We stayed at themed playa  hotel exelent staff rooms very clean food was  great  we ave booked to go bk next year evelyn trevor foster leeds we have booked to come back to the same time september next year .

Nice clean room, balcony overlooking pool,
Views from our room great (6th floor)
Food was very good lots of choice & something for everyone.

Rooms are spotless, the pool is clean of rubbish, restaurant always had space to eat and the food was delicious with a different theme at every meal and plenty of vegetarian options.

Super clean rooms and the cleaninglady on our floor was just so cute!

Hotel is so clean and rooms are cleaned everyday to a high standard.

Very impressed, the room was spotless as was the shower.

Cleaners came every day and the room was always spotless.

Great hotel room's  were spotless breakfast  and dinner  were lovely also cheap drink At bar also staff were spot on can't fault it at all also near shops bars and restaurants  and within walking  distance  to the crazy  bit of benidorm  the strip

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