Stayed Half Board 6th floor looking over road.

but far enough away so as to not get disturbed by the noise/We stayed on a half-board basis and the food and selection were very good.

You also have the option of renting a ironing board and kettle from reception if required.

Beds are comfortable and showers powerful
We stayed on a half board basis and found the breakfast plentiful and good choice.

We stayed half board and the food was some of the best we have had in Benidorm.

Printing off my retirement pension papers so I could claim prior getting home.

On arrival there was confusion with our booking, we had confirmation of 2 rooms at half board,

We were full board and well worth the money.

Especially the tomato salad and cheese board.

Great location, clean and modern, friendly staff 
Stayed for 3 days with friends half board, food was OK with plenty of choice, bathroom was lovely and modern , the shower was stronger than my jet wash at home!

but when we saw the food we upgraded to half board, again no problem from the friendly reception staff.

We went half board so did 2 lunches and 2 evening meals.

This was the first time I went full board ( which they.

Breakfast was plentiful and a delightful atmosphere, friendly staff everywhere made our stay so relaxing.

We have also booked breakfast which is of a very high standard.

but far enough to be very quiet in the room when music is playing from nearby bars, we Stayed in junior suite and it was a lovely room with a double balcony, and big very comfortable bed, rainfall shower with separate jacuzzi bath, the food was excellent loads of choice both at breakfast and evening meal, Antonio in the restaurant was a lovely friendly man and always remembered our room number.

Food - breakfast was good always something to eat.

The breakfast was plentiful and lovely and fresh, my favourite was definitely the choc doughnut!

Breakfast was beautiful every morning wide selection of food coffee all brilliant.

Buffet breakfast which has everything you could wish for.

Lovely clean hotel, staff very pleasant, breakfast has a great choice, bedroom clean and comfy, the shower was amazing, also it was my birthday while we where there and went back to our room after a brilliant night out to find Sparkling wine, macarons with chocolate and fruit and a lovely card wishing my happy birthday, was such a nice gesture, made my day.

The breakfast was fantastic with a huge choice of hot and cold food.

Breakfast was really good, and the pool area was also nice.

We enjoyed breakfast the hash browns and Rosti's were lovely.

Food breakfast cooked well amazing verity hot and cold something for everyone including champagne nice touch.

The disabled rooms were perfectly designed and the breakfast was exceptional as were the staff.

Robes and slippers for use and a free complimentary spa ( which we never used ) 
We were bed and breakfast only so cannot comment on the evening meals ,

Stayed in this hotel in September, it was a lovely hotel breakfast was really nice and very handy with loads to choose from.

Breakfast was a buffet and had everything and more.

Pool area was the highlight of our holiday for our 5 year old son (and me) the pool was heated to a good temperature , good enough to stay in for hours.

Beautiful rooms, very comfortable beds, great heated pool and amazing staff.

Pool is heated it's perfect :) great variety of food. Entertainment every night in the bar will definitely be back :)

Pool area was lovely with a good sized heated pool and plenty of places to sit or lie down.

Outside pool heated was great 2 swim every morning.

Its clean, modern, has nice rooms (ours with a view over the pool, at no extra cost), great power-shower, friendly staff, really comfortable pool area with heated pool.

Plenty of sun beds round heated pool which has graduated incline to access.

Drop off point at entrance to hotel, spotlesslly clean, food good, heated pool, free safe, gym.

The pool is heated so was wonderful to get in and lots of beds.

There is a gym and spa and a lovely outdoor heated pool.

Beautiful clean rooms, large balcony, friendly staff and fantastic pool area (with heated pool too!).

The water in the pool is heated, sunbeds are brought to you wherever you want.

First experience for my fiancé in all that Benidrom has to offer, he was amazed at how modern and clean the Helios was.

The environment is bright and  contemporary.

The room is so modern beds really comfy bathroom outstanding.

Rooms clean and modern- cleaned well and thoroughly every day.

The rooms are modern and comfy and the beds are lovely.

Food and drink is lovely, rooms are modern and spotless, the pool area gets busy

but near to the bars, good price and modern.

Very modern & clean hotel, room was excellent with everything we needed.

The rooms are modern and cleaned every day.

The rooms were very modern with fridge & safe included foc -

overall lovely stay rooms were clean and modern

Really enjoyed evening meal too, lots of choice , well presented in the spotless modern dining area, absolutely no complaints.

It's a lovely modern hotel, 5 minutes from the beach and in the heart of Benidorm yet in a peaceful spot .

Spotlessly clean, modern rooms with everything you'd require.

The rooms were spotless and well decorated, only negative part was were the shower head was positioned in the bath it was the half across the wall not at the end so trying to shower without spraying the place was very hard.

no draws for clothes just a single hole in the wall for 6 shirts to be hanged.

We stated in accessible room in first floor which brings my to my only gripe, why are accessible rooms not given access to rooms with pool view and the afternoon sunshine strange to say the least, instead we have room with view of painted hotel wall and no afternoon sunshine.

Room had twin beds  and a small flat screen tv on the wall.

but beneath the various face-lifts is a budget hotel with paper thin walls and a particularly questionable customer demographic.

The shower is fixed to the wall at a very low heigh which made for an impossible shower for my 6’5” boyfriend,

but to be expected as a party place, just wish the walls were thicker so less noise

Only 2 small negatives - at times  you could hear people coming home in the early hours or doors shuttung, general moving about because walls are maybe a bit thin.

The walls felt quite thin so you could hear a lot of banging about.

Hotel Helios Benidorm

wall

heated pool

board

modern

Excellent location for water park Benidorm Zoo and Benidorm Palace.

If your going to Benidorm palace then fantastic location.

We stayed here for Xmas Eve and Xmas night aa we had booker Benidorm Palace for Xmas night and the Melia is kess than 10 mins walk away.

We stayed one night, whilst in Benidorm to go to the Benidorm Palace show.

nice hotel 5 minuet walk to Benidorm Palace excellent meal with show great night out and good value.

Benidorm Palace is about 10 minutes walk north of the hotel.

Melia Benidorm has a fantastic range of tasty food and the hot breakfast reminds us of the UK.

I’m so glad I didn’t pay an extra €19 a day for the evening meal to be included judging by breakfasts quality.

You were ment to get waiter service for breakfast, and enjoy the experience of premium drinks.

We accepted this as we were informed we could have drinks ans take them out a different breakfast experience served to you and a better room.

Breakfast in my opinion isn’t worth it.

Food: breakfasts there was so much choice and very good quality.

Don't listen to bad reviews.. here now and can't fault the hotel.. We are here  booked Bed and Breakfast..

but tried the dinner once 🤢 breakfast was ok but have had much better in other hotels.

- the buffet food was bang average every day.

We were Bed/Breakfast very nice & so much choice & plentiful. Rituals products in the bathroom pool towels are free as is the safe in your room (always paid in other hotels in Benidorm.)

Breakfast and salad bar were OK, meals at night were not.

Breakfast was good lots of variety just some things not labelled in English so thought it was a hash brown and was fish..
Great location few bars nearby with entertainment,  the corner bar across the road  cheap beer and food and food home made chips were gorgeous.

The Melia has quite a few bars and restaurants across the road,  saving you the walk to the main area of bars, The Rock & Roll Bar is 5min away,  next to Wok Chinese restaurant, Corner Bar, and Sinatras Premium,  Tropical Bar all great venues .

Breakfast was fabulous and the staff in the bar are great.

but got nothing in response (except for reception staff and gentleman on the door of the restaurant)
I wouldn't stay again or recommend ithowever, this is only my opinion and I'm sure others will have their opinion and like it.

Lucky the hospital was next door or the night could have ended disastrously.

The only downside to it currently is the noise I’m
Not going to lie even with the doors closed to the balcony it is extremely loud the drilling and banging

however the beds were rock hard, like sleeping on the floor, the walls so thin you could hear the conversations next door, as well as any walking around from upstairs and if anybody nearby opened their balcony sliding door, it was as if they were coming into your room!

Cleaners knocking multiple times regardless of do not disturb signs on doors, and when cleaned, only basics done, and no top up on tea or coffee at all.

The cleaning lady knocks door once and just walks straight in and that’s with the do not disturb sign on . Unacceptable.

On the first morning, we were awoken by Jack hammers and pile drivers from the new hotel they are building next door, and continued until 8.00pm.

Every single night there were youngsters banging and kicking on doors and on one occasion I actually thought there was a fight outside our door

The lift door closed on my companions arm and cut it quite bad, reception just said "if you have insurance we will call an ambulance" Eventually gave us a bandage so we did not get blood on their bed.

I complained to the restaurant door man who shrugged his shoulders.

As for the room, the LED Lights around the bed don't work and the lamp in the room by the sliding door is faulty.

Fridge door doesn’t close properly also tiles are broken .

After banging on the door for several minutes was let back in and told the situation was a false alarm.

I was on 19th floor the room was ok, looking around headboard in a bad way sofa  full of stains, patio doors did not lock glass broken on balcony.

The lock to the patio doors was broken and it had a flimsy catch as a bodge -

Been to Benidorm 4 times and always stayed next door at the flamingo oasis, we thought we would have a change and stay here as we have seen what its like from outside when we last there.

The first night we slept we were woken up at 8AM (and every other morning for the next 11 days) to the cleaning ladies - extremely loud getting ready to work and dropping mops etc continuously also slamming the doors.

There are no floor numbers or arrows showing on any of the lifts except for the ground floor, so you never really know when one will come, which is a bit annoying, especially if you're with someone who is a bit older and has to get from one end of the lifts to the other before the doors close again.

to find our bedroom door left open and no towels .. clearly the maid had intended to return

You could hear the grating and grinding noises from the lift during the night too.

No air conditioning in lift or communal areas.

However pool floor toilets near the lifts, have cockroaches in them, I have seen three during my stay and won’t use them anymore.

The lifts are absolutely not ample for the number of people staying in this hotel.

but had trouble with the lifts , waited 25 mins one morning as some weren’t working my daughter who was on the 13 th floor and had to bump down 13 flight of stairs with her 2yr old twins in the buggy 
Sorry but we won’t be back

Only 1 negative is the lifts were too slow or not working, we waited a while as had a push chair

Lots of lifts (elevators) so no worries there.

but never waited anymore than 1 minute for a lift.

When we got to our room ( please make sure that you are not in a hurry to go anywhere as the lifts are very very slow).

INSUFFICIENT FUNCTIONING ELEVATORS AND TOILETS AT TIME OF VISIT.

Due to the size of the hotel there could also be a bit of a wait for the lifts at busy times.

Unfortunately none of the lifts had Air Con fitted.

Only 3 lifts worked on the side of the hotel we stayed on so a couple times it took a wee while

All that happened was that there was a stampede at 9.30 and I mean a stampede, towels were chucked on beds and then people just disappeared, I saw one guy out towels on ten beds and then just come back and lift them at 2 without the beds being laid on so the hotel need to sort this out.

but are seriously understaffed, not for kids at alll, full of stag partys, also waited 15- 20 mins for the elevator a fee times aswell

Balconies are big enough, and we had a good view from 13th floor.

We stayed on the 12th floor and had great views.

We were on the 16th floor and the view was pefect.

The view was stunning with sea views from the 22nd floor.

The room is very nice on 12th floor overlooking the pool and the city.

We were on the 22nd floor and the views were amazing We upgraded our room to which we were able to relax in the level lounge for a drink or snack anytime we wanted too.

The higher floors are a must as the views are incredible.

It was clean and beds were comfortable,  great views from the 18th floor!

Rooms are excellent and staff will always try to accommodate guest with floor and view 
Great bar , great pool area an all round great hotel

Well don’t know how to put this hotel into words the check in time was really good we got the level and we got put on the 23rd floor and the view from the 23rd floor was amazing rooms brilliant ,bathroom brilliant and the hotel was brilliant couldn’t put into any other words

Lovely pool and rooms we were on top floor so took advantage of the view and Level, weird though on previous Level experiences wine and beer available all day

Pick high floor views are amazing and all rooms have sea view with sun on balcony in the afternoon.

Views from the 8th floor were nice though

but we loved the view from our 19th floor balcony.

The staff were mainly all very welcoming and friendly, we were on the 23rd floor and the views of Benidorm were amazing, the lifts were pretty good all

The room was stunning we stayed in a junior superior room on the 21st floor what a view of the whole of Benidorm.

We picked the top floor for the view and were not disappointed.

The room was lovely 20th floor great views.

The garden and pool area is gorgeous and there is an indoor pool as a bonus

The pool area was clean quiet with plenty of sun beds.

Lovely clean hotel.Great pool area and indoor heated pool.No problems waiting  for lifts to the 16th floor.Decent room,comfortable bed,excellent pillows..Safe didn't work.All inclusive drinks package didn't suit me because there was only Lager available as a beer selection,so i had to drink in nearby bars.Wine and soft drinks for wife and grandson were fine.Daytime snacks were fine ,tasty pizza.. Never bothered with lunch.Breakfast was fine

There were lots of outdoor pool areas under palm trees and exposed to the sun.

but changed there mind said can’t do it but can do it tomorrow 🤷‍♀️
Restaurant staff very nice 👍 
Pity about bar staff 👎
Food ok always something you can have 
Pool area lots sun beds no issue getting 1 👍

Good points- lovely pool area, we enjoyed the indoor pool you have to buy a swimming cap for the indoor pool which was fine with us.

Overall, the pool area and MAJORITY of the staff are fantastic,

Lovely pool area with a bar for food and drinks.

Lovely reception area and pool was large.

After all the bad points, the general look of the hotel is good , restaurant and food very good seating in restaurant very spacious, pool area and sun loungers very good plenty of room and plenty of sun loungers to go around no need to fight for the best spot as this area is covered by the sun all day.

All rooms face the pool area and we were on the 14th floor with a impressive view and could see parts of the sea.

Pool area is a big bonus that makes this hotel stand out as its spacious and lovely.

Stayed here last year and had booked again for this September and after reading reviews was worried about returning to the hotel 
We enjoyed our stay food was good,rooms were clean as was pool area.

The foyer and pool area are the best in Benidorm aesthetically.

Pool area is lovely and there were always sun beds available with no max dash first thing!

The pool area was lovely and we noticed it was all cleaned every day including the pool.

The room was clean and overlooked the pool area.

but unfortunately the experience was poor.

Firstly the hot food options really was beyond poor, seasoned to the point of inedible, sometimes stone cold, or food options not replenished by the kitchen thus giving less choices for the dining room.

Also the room was in general disrepair with badly fitting potion doors, worn out headboards and very poor air con

On a deeper look into the cleanliness of the room it was very very poor, fluff between bedside cabinets old serviette down the back of bedside cabinet, old pamphlet screwed up and stuck behind television and 2 cocktail sticks on the floor under vanity table.

The air con is very poor in the rooms, more like a fan and the quality of the breakfast is not great.

but the choice of food was quite poor low quality and too much pork being offered.

This hotel is in serious need of renovation, it should now way be given 4 star status a 3 and a poor 3 at that

We thought this was poor in comparison with other half board holidays we have had, which usually include some water, soft drinks or even wine/beer with dinner.

Will be eating out for rest of week it is that poor.

Hotel staff miserable and of no help most with very poor English.

Other than that the experience was extremely poor for a 4 star hotel.

Dining room far to noisy could not eat the bacon it was like rubber very poor quality pool area is badly designed to many trees it looks good  you 
 Go for the sun and a very large majority of the sun beds have large palm trees and the trees block the Sun then I checked out and they informed me there are no charges to my room When I got home they charged my credit card £3-90 for peanuts which was not me far from would not return.John

Canteen food poor with no service unless you grabbed somebody.

One poor meal was a beef/ lamb stew type dish that was full of bones and gristle.

However 
I was disappointed with the evening meals , just very poor 
the salad bar was good

but one night it was extremely poor, we could not really understand why, maybe it's the world of cut backs we  are living in and the chefs haven't always got good quality produce to work with.

I'm a side sleeper and woke multiple times each night with a completely numb arm which meant poor sleep for all the seven nights I was there.

God forbid we, as paying guests, didn't want to stand (with a plate full of food that was getting cold) and wait on the slow staff clearing a table!

Worst hotel ever, cold food at every meal, 3 men crammed into a room for 2 , rude bar staff, deliberately slow to serve despite only having a queue of about 5 guests, without doubt the worst hotel ever, booked for my husbands 60 th which was spoiled because of the rubbish service, despite being all inclusive the eat and drank out everyday as service was that bad !!

but they are very slow, have to put bread in 3 times.

When we arrived it was a slow process of checking in.

Check in can be extremely slow (ok if there’s no queue) the computer system seems to take ages to check in guests also could do with maybe extra staff being such a large hotel.

but tap was very slow so brushing teeth took a while.

Check in was quite slow and we had a problem getting a kettle from reception..That was rectified though.

The meat was the cheapest cuts slow cooked to to soften

Very slow to check in, food at breakfast was below par and the general service from the staff serving at the various bars has been really poor.

Staff seemed to be quite slow, they could have done with more staff.

but check in so so slow and there was only one peron in front of us, would i go back again afraid NOT.

Check in took a long time, the staff were very slow a common theme throughout (inc bars etc).

Check-in was painfully slow on a Saturday due to arrival of many guests for the weekend.

Large spacious hotel just let down by very slow check in and check out procedure.

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