Staff were extremely friendly and helpful throughout our whole stay.

Nice and quiet, stress free experience and very friendly staff.

It is as the name says Grand
Staff very efficient and friendly always helpful 
Food really good.

The stay was excellent, all of the staff are extremely helpful and friendly with great advice and knowledge of the local area.

though at the front desk  were very friendly and helpful!

Service by all staff was friendly and knowledgeable.

All staff at the hotel were very friendly and ensured that our holiday was a memorable one.

The staff are friendly and helpful we book with jet2holidays.

but not least, the genuinely friendly and helpful hotel staff make a huge difference on our trips.

The pool staff most friendly

We may be biased as we have been coming to this beautiful hotel, every year, for 48 years and look forward to returning on 2nd Aug for our second visit this year. .

In fact we found all the staff to be friendly and only too pleased to help.

You get a friendly smile from the reception staff who are helpful and accommodating.

Housekeeping was excellent and all the staff were friendly and efficient.

All the staff were efficient, friendly and courteous.

The food is really nice and presented well the restaurant staff especially Barbara are exceptionally wonderful friendly efficient nothing to much trouble.The bar staff again very good and looked after you.

All the staff were friendly & determined to make our stay as luxurious as possible.

The staff  were really friendly,and the rooms were very nice.

We did ask if their was a gratuity box, for the staff, as all were so friendly and professional,

Also Nicola at the cocktail bar who was very helpful, knowledgeable and friendly.

Attentive and friendly staff always there to look after us.

but I couldn't bear to see the poor birds trapped, so I avoided this area, which is a shame .

Towels are thin and bathrooms are poor and institution-like.

However, a poor and unhealthy breakfast buffet, no gym and no focus on the environment makes this an average hotel.

I told him I had a booking for a group of 30 people and this type of poor customer service would make me  choose a different property .

I have never written a poor review before

Our only complaint was the very poor internet wi-fi speed

Found the choice was poor and the food was barely warm.

though the lighting was very poor in the room and you had to switch on the bedside lamp to get the socket near the table to work.

We visited Pisa, Florence and Lucca, and found the trains frequent, clean & cheaper than the UK (despite the poor exchange rate!).

However, the service at breakfast is very poor.

As we left, I was amused to see a very suave man in a smart suit looking dolefully at his piece of meat - completely surrounded by a red, bloody moat, gesticulating at the poor waiter who was cringing before him.

Bad points - awful breakfast, 'hot' food is inedible, birds frequently flying around the room & helping themselves to the bread, poor service for tea & coffee with tables not pre set.

Having seen what the Manager writes in riposte to unfair reviews  (check the poor review Manager's comments on TA, they are a hoot!)

Maps and information were pretty poor - as was information on using their beach partner.

As a USA visitor we were horrified to see the poor state of the rooms.

We paid for a basic room and that's what we got (small-ish, no balcony, poor view).

The cuts of meat were poor and I had the worst lasagne of my life last week!

The service in the restaurant was poor, you are allocated a table for your entire stay, and likewise you tend to have the same waiter(s), it was a regular event for the waiter to come to your table with the meals for a different table, likewise we often saw our meals doing a tour of the restaurant before reaching us.

Although there was some traffic noise this could not be heard at night when the windows and shutters were closed, and using the very efficient air con .

If you're looking for a Club 18-30s style Hotel with Karaoke, Loud music and generally a noisy experience - look elsewhere.

but a lot of traffic noise from the road.

but quite noisy as the pool area backs onto a main road.

The only small gripe was with there being no Jet 2 rep available when you need one.

But if I wouldn't have earplugs I wouldn't sleep first night because of terrible noise in air-condition in room no. 106.

I gave sleep quality 4 as air conditioning was a bit noisy.

We booked a sea front room- be aware there is road noise and sometimes music at night.

I feel the average clientele of the hotel and of the wider area was slightly older so if you’re looking for a quiet calm break, this one is for you.

Yes the air con is noisy, too noisy for me to sleep

Air conditioners are so loud that it is impossible to sleep & leave it on at night so anytime July-Sept it would be impossible.

though noisy as there is a main road running behind it.

Unfortunately, I have to change my beautiful large room at the 5th floor due to the noise disturbing my sleep.

Again there is quite a bit of noise from traffic as it is at the back of the hotel and behind the bushes at the back is the busy road.

The peaceful atmosphere was  sometimes spoilt by a few noisy guests/children jumping and splashing about.

but we did speak to reception in the morning and apparently the police were called to measure the noise level so, well done to the hotel for trying to do something about it.

The quite large swimming pool is at the rear of the hotel accessed through a
garden-such a pity it is adjacent to a fairly busy road and traffic noise can be
intrusive.There is no childrens pool - in fact

After the usual narrow noisy corridors this was a revelation.

As in all Italian towns noisy on weekend evenings, they do like their horns,

Our room was lovely, although the bathroom was a little small

The bathroom was on the small side and our shower cubicle might have posed a few problems for anyone too overweight

The smallest bathroom ever you sat on the toilet with your knees against the wall next to the shower .This was so tiny it would never be allowed health and safety in England.We had to put any toiletries in the bedroom as there was no shelf.

but adequate and I could have done with more storage in the bathroom and the shower is for a small person with not much room to manoeuvre.

Any criticism was the bathroom & shower was very small , could be difficult for any less agile or larger size .

Only down side was the small toilet/shower room.

though as this was very compact with a very small shower cubicle.

but the bathroom well shower room was so small you had to sit on the toilet sideways because your knees were touching the wall and you had step over the toilet to get to the shower, ridiculous for this class of hotel, apparently not all the bathrooms are this small but that didn't make us feel any better.

Small shower stall and very low water pressure and uncomfortable beds.

Some people have said the shower was small,

the public rooms were traditional and gracious.The bathroom was small and we found the corner shower most unsatisfactory, not much room and a dodgy door.

The bedroom was hard to fault, the bathroom was small

although the bathroom was tiny , the gap between the toilet and wall was only 6 inches , you had to negotiate around this to get to the shower!

We had a large room and a very small bathroom (32’’ x 110”) on the second floor.

Elevators are incredibly slow and the showers are way to small,

The bathroom was tiny ,barely adequate and a larger sized couple might have had difficulty useing the toilet and shower , it was fine for us and would not put us off going again .The garden is a real bonus and the pool lovely.

although the bathroom was so small that I had to sit sideways on the toilet!

No closets, the bathroom was so tiny that a 5'9" person can only sit on the toilet when keeping the legs wide apart, and the right one would end up in the shower.

Courteous, helpful staff, nice room - well-furnished.

I had the need to attend a local hospital and the concierge staff were quick to advise and   arrange for transportation to the hospital.

The staff go out of their way to make sure your stay is exceptional.

To finish this review big thank you to all of the staff, everyone of them, faultless.

Yuliana (again spelling) She had a beautiful smile and was also super helpful!

We would give special mention to Clara & Refaella who were always smiling & for whom nothing was too much trouble.

Yet again we had a wonderful time and want to thank all the staff for a wonderful holiday.

Reception staff were helpful with bus timetables and maps .

Standing proud on the promenade this old lady is a gem and a Tuscan treasure, yes I'll be back.

We must mention Manuel who is the "Maitre De" and his wonderful team (Clara, Luca and Barbara to name just a few) for their service which we always found polite & humorous.

The pool area and staff at the pool bar were very helpful - we lunched there both days as the sea was rough.

Grand Hotel Royal

quietness

poor

small bathroom

Paid private parking on-site

Free High Speed Internet (WiFi)

Outdoor pool

Such a friendly hotel with all you need for a true Italian seaside holiday.

Some music in the bar would have created some atmosphere - could hear a pin drop at times 🎶
All staff were very professional and friendly and we tried 3 beach clubs opposite the hotel  - Irene (amazing sea food), Milano (the cheapest) and Vespucci (has a swimming pool).

Laila and Elena were so friendly on reception.

For all that, it is the staff who are the real treasure: professional and friendly, effective and helpful,

The reception team is efficient and very friendly offering advice on local amenities and dealing with check-in/out very efficiently.

Staff at Irene were also friendly and we ate lunch there a few times , portions were huge and food was fresh.

Food is very good.the restaurant staff are very professional and friendly.

All of the staff were very friendly and professional.

The staff are extremely friendly and helpful.

This is an amazing hotel in Viareggio, spotless clean, very friendly and attentive staff, they clean up your room twice a day, you can have an a la carte menu in the mornings (including fresh made juices and smoothies), great view of the seaside and center.

The staff are very friendly and attentive.

The rooms were amazing and exceptionally clean.All the staff were very friendly and helpful.

The meals were very good and the staff was friendly and very accommodating.

Have stayed a couple of times before and always found the staff to be extremely helpful and friendly.

Really enjoyed our stay at this hotel, the staff are so pleasant and friendly, they really helped to make our stay feel special.

The staff are super friendly, very professional and extremely helpful in everything they do.

We checked into our supposedly deluxe room and it not only looked nothing like the pictures online

The photograph of the hotel is quite deceiving as the hotel does not have swimming pool.

The picture of the hotel on the sites is also misleading as it does not have its own gardens or pool.

Unfortunately pictures of the room are on my camera not on my phone .

Whilst there is no pool (despite a misleading hotel site photo) there is a discount rate for Irene beach club facing the hotel.

The hotel description and photos on Booking.com and Hotels.com mislead us a bit.

We saw one female who was carrying a map to make her look more like a tourist who waited until an old man lifted his arms to take a photo and she dipped his bag.

This hotel was not at all what we expected from the website photos.

Room was tiny, no bath, first time ever in a hotel with no tissues in the room.

Our standard room was very small for two people staying there two weeks.

The room I had was very small for the size of the Hotel

We were disappointed with the room as it was small and in need of refurbishment, particularly the bathroom which was a little shabby.

The room was very small, dark and not like the picture.

The hotel provides beach towels and also works with a local beach club across the road, ask reception for more details.

Great ambassadors all, for the Hotel President.

Reception also organised a wine tasting tour for us that was great value and very enjoyable!

Everyone was very helpful, polite and worked hard to ensure everyone was very well looked after.

The rooms were very clean and all the staff that we encountered throughout our stay were always polite, courteous and extremely helpful.

The staff were helpful and there was a great selection of food for breakfast.

Front desk and serviec in general was very good.

The  breakfast and dinner staff  were all extremely helpful.

Staff is amazing and helpful provided great recommendations for restaurants

Hotel President

small room

hotel pictures

Free breakfast

Beach

everytime you take a shower, the water fills the bathroom as there's no shower base or border to avoid water leakage, it's just a curtain door.

The door of the room isn't particularly thick so could hear cleaning staff and other guests in the corridor clearly.

It was very, very small with no separate shower, just a drain in the floor and some plastic pull around doors as an enclosure.

I think some of the rooms were renovated as the first time I stayed - the bathroom was very small and had flexible shower doors that leaked ALL the water out on the floor.

On the minus side are only the terribly creaky bathroom doors.

Turn left out of the front door and you are one minute from the promenade and the beach.

There was not a speck of dust anywhere – even in places like on top of the door architraves (sad –

We easily parked on the street the hotel was on 30 ft. from the door of the hotel with no difficulty.

It is extremely friendly and and welcoming.

The staff are so helpful, pleasant and friendly.

We let them know ahead of time that someone in our group was Gluten Free and they went ABOVE AND BEYOND by providing a big spread of allergen friendly options.

Breakfast was fantastic, for a small hotel we were impressed by the great selection of fresh fruits, pastries, cold meats and scrambled eggs and lots more, plus the service was friendly and efficient.

Friendly staff and very clean and comfortable facilities.

Service could not be faulted, everyone was so helpful amd friendly.

The staff are very friendly, the rooms spotless and the breakfast buffet is superb.

The owner, Luka and his very friendly staff ( including his beautiful mother) were always nice and friendly, ready to help.

Stayed here a few days ago, staff where lovely, friendly, helpful, room was spotless, breakfast was a great choice.

the staff, to start with, were not friendly at all, not hospitable or welcoming, you get a feeling that they don't love their job, excellent breakfast

Really friendly staff, lovely breakfast,  v comfortable and clean rooms, perfectly situated near the beach with equally warm and friendly arrangement with Bertucelli beach hire.

The room is nice, only the bathroom is a little bit small.

The shower was so tiny I couldn’t move or turn around in it and I am a small woman!

The bedrooms and bathrooms are quite small

Small bathroom [ even smaller shower area] -

Although our bathroom was quite small, more of a wetroom.

The washbasins are large and for those who like a bath or have a number of small children to deal with there is a large fully equipped bathroom on each floor – shared by only 5 bedrooms which practically ensures exclusive access.

ROOM
We stayed 6 nights and when we arrived we got a small room with a small and quite old bathroom on the first floor (room 101).

I'll get the downside out of the way first, our room was quite small and dark for the price (130 euro per night),

If I had any criticism, the room we had was a little small and dark,

Moreover, our room was tiny & constructed in a way that you don't feel comfortable & relaxed there, perhaps because of the position in the corner of the building, so 2 walls contained large windows  providing noise from streets.

Now for the bad points for hotel Tirrenia:

~ The previous comments by DrFu regarding the size of the attic rooms were partially accurate.. the room is about 3ft one end and roughly about 5ft 10” at the highest unfortunately this means if your over 5ft 10” then I would avoid these rooms, you need to duck right down to walk around most of the small room so my girlfriend & I were constantly forgetting and banging our heads! Doh.

however was quite old, dated and actually smelt for the first day or two until I aired it out (which of course introduced a load of mosquitos!)

We were  celebrating my  husbands birthday the only problem was on the night of his birthday we went to a restaurant that was recommended by the hotels leaflet we arrived 7.30 pm and restaurant was empty only to be told by waiter that they were too busy/full did they think we were blind on leaving the staff seated outside smoking laughed and said TOURISTS, we felt humiliated.

but definitely wouldnt venture into the sea because it was very dirty with floating debris and jellyfish!

Things not so good:
-Room smelled of smoking and we were not asked about a smoker/non-smoking room
-Toilet drain did not get almost any water at all due to badly done floor tilting

After driving 5 hours to Viareggio, this was disheartening, made worse by the nasty attitude of the owner of the hotel, who was infuriated that I wouldnt put my family in that room.

The staff were so kind and helpful - kudos to them all.

Clean renovated rooms and very nice staff who took special care of our children.

The staff are the icing on the cake, Luca  and Maria, along with there wonderful team, really provide a first class service, assisting with recommendations of places to eat, which are plentiful.

A family run hotel, with very warm owners and stuff, that hardly work all day to make sure you are comfortable, well treated and happy all the stay.

Luca messaged me and kept me informed throughout (I had requested a balcony room) and he was on reception when we checked in.

Eva the receptionist was extremely helpful and made us feel very welcome.

The reception staff were very approachable as was Daniele, who was on the information desk.

Breakfast always fresh, no matter what time you appear up until 10.30 a.m
Most helpful and knowledgeable staff and ownership.

There is always someone at the front desk to help with directions or offer assistance.

I especially enjoyed my conversations with the owner about the spectacular parade floats. Ottimo!

Very difficult to sleep and when we opened the windows to cool the room, (used the window nets) we ended up getting bitten badly by mosquitoes.

The bathroom was teeny with a sort of shower curtain in one corner which at just 5'6 I struggled to fit into.

The only problem was the noisy air conditioning - leaving the window open invited in the mozzies!

Slight road noise at night so had to shut window

Conveniantly and quite amusingly for the guys when you need to stand and use the loo there is a window right above the toilet in the ceiling you so you don't have to duck haha!!

This hotel reserved for me an  "attic room" which had a 5 foot clearance at the highest point in the ceiling (it slanted down to about 3 feet at the other end of the room) and had a skylight directly over the bed, which was covered with a flimsy curtain.

Hotel Tirrenia

door

window

smell

Paid public parking nearby

There was one very friendly young man at breakfast who was the exception.

nice rooms, friendly hotel staff
free bike hire and nice terrace area to sit at night, on Wednesday we had a great music night here.

The staff at breakfast each morning was super friendly and helpful.

Tidy, well located, free parking, friendly helpful staff.

The staff were friendly and helpful with suggestions and they all spoke English which was a bonus.

Rooms very practical and functional
Garden/ pool very pleasant 
Service friendly only when you approach staff

Excellent and efficient staff and very friendly.

The breakfast had a good offer and the overall staff was very friendly and kind.

The staff from reception, bar and chambermaids were extremely helpful kind and friendly.

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