But the major problem was the room was very humid.

However, we still needed the A/C and it loudly cut on and off all night.

The A/C in the room is a bit outdated and could probably be updated.

The vent in our bath didn't seem to vent anything.

The only issue is the AC: this is a window AC with the engine inside the room.

..it was directly above the AC units for the entire hotel which became loud at times.

Our one and only complaint was that the heater was an old wall unit and rather noisy.

We had reservations for two rooms and both rooms had AC issues.

The air conditioner/ heater was very noisy and would kick on for about a minute and then kick off.

If you were trying to work it would be impossible. One major thing I didn't like is that the hotel sets the lowest temperature for the A/C at 72 (or close to that.)

The one thing that will cause us not to stay here again was the air conditioner fan.

We were able to park right by the front door and it was close to the restaurant for dinner.

Convenient location next door to the convention center and performing arts center.

Fort Smith is a neat little town and the hotel is conveniently located right next door to the convention center and a block or two from the downtown district, which is historic

It is also within a mile of the Harry Kelley River Park at 121 Riverfront Drive on the Arkansas River (which is basically next door to the Park at West End).

We were in town for state testing for my son at the convention center next door.

Rooms are fine and comfortable, the hotel is very convenient to downtown and to the convenience center, which is next door.

Also next door to the Ft. Smith Convention Center.

Centrally located, next door to the Convention Center and a short walk to the historic district.

Also located next door to the Fort Smith Convention Center.

There was an event going on next door and all the parking was taken by non hotel guests.

It's well situated in downtown Ft. Smith, right next door to the convention center.

The staff efficiently coordinated our conference with the Convention Center next door.

The room was clean and quiet and convenient to the Convention Center right next door.

It rained, and opening the balcony door was soothing and peaceful!

Recently stayed 2 days for an activity in the convention center next door.

The Holiday Inn next door looks newly renovated, more upscale, much better staffed, and cheaper.

I would recommend staging a smoking area away from the main door as the smokers made entering and leaving the hotel an unpleasant experience.

The housekeeping staff was friendly and efficient.

Fantastic and friendly staff, lots of amenities.

This Marriott has a good looking large lobby and friendly staff.

This hotel was fun and friendly from the moment we walked in.

Stopped here for the night and the staff was friendly and gave me the best available rate, something you don't always get when you just walk in and ask for a room.

The staff was for the most part friendly and accommodating.

Pros:
1) recently renovated
2) friendly staff
3) yummy breakfast
4) like the full service coffee bar
5) nice lobby with a lot of space
6) short walk to downtown with good restaurants

Very friendly check in, stylish and very modern hotel conveniently located in downtown Ft Smith, AR.

The staff is always friendly and the rooms are always comfortable.

Modern, clean, friendly staff, great location, free parking … what more could you want?

Staff friendly, accommodating and helpful.

The hotel is biker friendly and had a bike wash station set-up as well as baskets of towels in the morning to wipe bikes down from the overnight dew.

The maid service was very friendly and helpful.

The staff here are all wonderful and friendly.

On April 13th,2019 we checked into room 315 , after a very long drive from Texas, the weather was very rainy and the hotel very busy.

Family arrived after midnight after LONG drive after Thanksgiving.

I would recommend to any travelers to drive past other hotels and stay here at Courtyard Marriot.

I was a visitor at Ft. Smith and wanted to attend a special midnight church service and the staff at the Courtyard Marriott very kindly agreed to drive me there and then pick me up quite late at night.

We have become quite fond of Ft. Smith during our drives across country.

Last time I stay here I will drive a bit further to find a true Marriott hotel.

I wanted to let her know after a long days driving how much we appreciated her friendliness.

I stayed at several hotels during a cross-country drive, and the staff here was the most gracious and helpful.

It's within walking or easy driving distance to everything in the area, including the near by muniple airport.

The location is within a comfortable distance to everything we want to do (we will be driving).

They have nice containers of fruit water for guests which was very refreshing after a long drive.

but the best part was the jacuzzi after a long drive on a snowy day.

Friendly staff, clean rooms, breakfast and dinner on-site or within easy walk or drive of numerous restaurants in town.

The hotel is located within walking distance of all the restuarants and shops and a just a short drive from good eats off the beaten path.

The shuttle van driver asked me for a ride and made my trip even shorter.

But if you drive this direction (N) out of town you will reach Ft Chaffee, the old fort which is an active Army Reserve base and you can visit the site which is being sold off.

We stayed here on our way home from Diamond Crater State Park and found it to be pleasant.

Lots of restaurants and shops and very walkable and a really pretty riverfront park and trail.

It is walking distance to the downtown area, Fort Smith (the national park), etc.

Talked with a couple of locals who suggested not to go the park at night

Eggs were burnt, sausage was cold on the inside, bacon was burned, ran out of waffle mix, biscuits were dry.

The 4th floor had a very strong chemical smell.

My children were arguing over who would take the sleeper sofa and who would take the bed, UNTIL we saw a very nasty yellow stain all over the comforter.

When we came back to our room one night the neighbors next door were smoking weed and the smell was in our room.

it smelled a bit thought for having an air freshener.

The general manager who checked me in was nasty.

There was a plastic paper plate bag wrapped around the room smoke detector for what purpose is anyone's guess. .

The carpet in the "fire stairs" down from the second floor was incredibly soiled and stained.

The only person who treated us with any kindness was the maintenance guy who had to drag up the nasty roll away.

Additionally the hallway on the 4th floor smelled of mildew, dampness, or both.

We came in one night and were very casually told to watch our steps to avoid the vomit of a sick child.

I used the pool a few times and it was very clean, the chlorine smell was a bit too strong.

The mall is nothing to write home about and the restaurants are chains, yuck .

Another member of our party was given a room right above the exit of the hotel that the employees smoke out of, and the room reeked!

The delightful front desk worker went out of her way to help us with our needs at check in and during our stay.

We  base our decision to stay at a property by how professional the front desk is.

The staff at this hotel went over and above to help me out when I discovered I'd left an important item in my room.

The housekeeping staff was great and our room was clean.

The clerks were fine and we were able to get breakfast at their bistro in the morning.

but the staff were able to keep the place looking great.

The hotel was very welcoming with clean carpets, nicely appointed rooms similar to other Courtyard hotels and the breakfast service in the Bistro was outstanding.

The Staff was amazing, rooms were very clean and inviting.

The front desk clerk gave me a price of $180.

but has all kinds of restaurants and bars along the main street.

Hotel staff was very pleasant and check in was quick.

First, we want to compliment the courteous staff, especially Tyler who was happy to help with storing the bicycles we brought with us when we checked-in.

Great staff, clean rooms, and just an all around feel of comfort.

I can’t say enough about the professionalism of this staff as well as the overall stay.

The night staff could not have been nicer, and were so gracious to put up with our frustration.

Courtyard by Marriott Fort Smith Downtown

smell

door

location: short drive

park

A card was left in our room daily letting us know who came in our room and cleaned it.

I literally have only 2 negative things to say: I was charged for a toothbrush and the hallways air conditioning did not appear to be working.

The only problem is that it isn't in the hotel and it isn't free or included in the charge.

Beware they charge your card before you even arrive

but said she cannot honor the 100% guarantee but would give me a gift card to Olive Garden or Starbucks.

I only disagree with internet charges which apply to lower echelon Hilton Honors members

The breakfast is very good and the staff is always friendly and accommodating.

The front desk was very helpful and friendly.

Been staying there for ten years and the staff is very friendly and helpful.

The staff were friendly & helpful & the room was spacious & extremely clean, & comfortable.

Everyone was so friendly and answered/helped with anything needed.

It has always been neat and clean with friendly staff.

were SUPER friendly - all smiles and kind greetings.

The room was extremely clean and the staff were beyond friendly.

The staff is very friendly and accomodating.

The hotel and grounds are super clean and the staff is very friendly and helpful.

It was very clean and had a friendly staff.

The staff was friendly and helpful, room was spacious and comfortable, food incredible, and the evening social was delightfully unexpected.

When we stay here it is always very clean, staff is friendly and well trained, and it is in a great location in Fort Smith.

All the staff was very friendly and helpful.

Staff was very friendly, comp breakfast and evening social which included wine.

Super clean, very friendly and helpful staff.

The staff was friendly towards my pets and were very mindful about using loud cleaning tools so as to not scare my dogs as I was walking them down the hall to go outside to potty  I can't say enough about this place.

I wouldn’t want to be put in that position as a worker.

Thank you again, GM Angie for the fabulous VIP experience.

The staff was amazing, The room was fantastic and so clean.

We were quite happy with the staff as well.

The staff were all very kind, and made it feel like they were doing more than “a job”.

Staff was wonderful as well and very accommodating.

The staff was VERY polite and hospitable!

Taking the grandkids to silver dollar/white water …the room was excellent and the hotel was beautiful spacious suite location is superb close to everything you need the staff made us fell very welcomed and comfortable

and all around great staff makes this my fav hotel ever.

Everyone has a great Attitude and when or if I need something the took care of it right away.

It was very clean, staff was kind and helpful, convenient location close to grocery and fast food.

The facilities were clean and very accommodating.

..staff shares way too much about themselves personally made me uncomfortable.

Which brings me to the issue we had: the beds were horribly uncomfortable.

This hotel also has very thin walls and ceilings, so every sound and step above and in the halls can be heard.

I don’t know if this is an older hotel with thin walls and floors or what.

The walls seem to be thick enough to keep noise out which is nice.

Homewood Suites by Hilton Fort Smith

uncomfortable

wall

creditcard

Also, the air conditioner in the room did not work, the refrigerator did not work.

but A/C cooled room after about 30 minutes.

There also was no variance in the fan settings and it took quite a while to cool my room down since it was off when I arrived.

If I have any criticism it would be the air conditioning unit.

The first room we were in had a broken AC,

One example,  I called hotel and said I was going arrive late and the front desk staff member offered to turn down my A/C in my room.

When I went to turn on the HVAC unit to warm up the room I discovered that the HVAC unit was missing its cover and the thermostat on it didn't work.

64 degrees felt the same as 72 and there was no discernible difference between high and low with the fan.

I did find the room to be a wee bit chilly even with thermostat set to 88 F; actual room temperature was likely around 68 F.

I walked in to check in and the front desk clerk was friendly and provided good customer service.

The front desk staff members are very inviting and friendly to service your needs. ☆☆☆☆●
2nd.

Staff very friendly and suggested great places e to eat.

but good breakfast is served and the staff is very friendly.

The staff are friendly and the service was good.

The staff were very friendly and most helpful.

this is a very nice hotel  the employees are friendly and helpful  the room was clean and comfortable   the breakfast was nice experience and food was good   the rates are very good  don't judge this hotel on how the outside looks

And it had a wide variety of hot and cold items and a friendly desk clerk attending to it.

Everything clean and fresh, new comfortable beds.staff is super friendly.

THE QUALITY  INN  WAS  VERY  VERY  CLEAN   THE  ROOMS  WERE  NICE  THE  STAFF  WERE  HELPFUL rooms  were  clean   house  keepers  friendly   checking  in  was  no  problem  the  staff   was  GREAT     thank  you  quality  will  be  back  i  enjoyed  my  stay

The checkin process was simple and desk clerk friendly.

The staff was very friendly and the breakfast was very good.

Friendly, approachable staff, who were very accommodating.

The staff was very friendly, especially the lady working the breakfast.

This hotel was very nice, hotel employees were friendly and helpful, breakfast just so because of limited items

This location had comfy beds, friendly staff and a hot breakfast.

Overall I'd rate my 3rd stay at this location as Average, down from my last review rating of Very Good for the simple reason that the HVAC unit in my room was obviously not maintained properly as it sounded like a there was a large hamster on a metal wheel turning around in there the whole time it was running.

Two times housekeeping has came into my room and touched my stuff and moved it around with the do not disturb sign on.

Very bad service couch very dirty.one of my coworkers ask for some milk she said everything was close,workers in the from desk are rude,told them about the couch if they can remove it she said she was not going to remove the couch.

Shortly after midnight we were awakened by the sound of diesel engines roaring in low gear and the "beep-beep-beep" of back up warnings.

The unfinished lobby should of been a sign to me to keep on going.

We also read a review indicating poor plumbing, we also had a slow sink drain

Plus the people at the front desk were efficient.

THANK YOU to the staff of Quality Inn and suites of Fort Smith.

Plenty of accommodations like fridge, microwave, desk, chair, TV, and storage.

Staff very amiable and the place clean and cozy.

We called the desk, described them, and Traci promised to do her best to find them.

She was very helpful and gave directions.

The room was exceptionally roomy and the air conditioner worked fine.

The guy that checked us in i think he said his name was josh was very helpful in upgrading us to a jacuzzi room because of our elite diamond status.

Quality Inn Fort Smith I-540

room ac

sign

The carpet was so stained, I refused to walk in my bare feet.

The baseboards on an entire wall had fallen over onto the carpet.

Walk in and the smell of old smoke that’s been absorbed into carpet, walls, bedding, etc was OVERWHELMING.

Carpets in whole facility had been cleaned that day and prior, so everything felt damp, for the 2 night stay/ Carpet in room still damp, left tracks on bathroom tile, a little slick also.

The facility is old, especially the carpet.

I personally didn't use the WiFi due to the lack of online security ,there was no password,  open to any body within range, not sure how often the carpet is cleaned

Carpet was very dirty and bathroom toilet had urine on it when i first checked in.

But, I smelled several spots (curtains, bed, carpet) and could detect no smoke smell.

There was new furniture and carpet in the room and lobby, hallways etc.

New carpet,  new furniture, new breakfast area.

the hotel was ok. it is older, badly soiled carpet and the air conditioning did not work on the high setting.

The inspection certificate required by Arkansas State Law to be displayed inside the elevator itself is missing.

Stainless steel door on inside of elevator was rusty looking and unsightly.

Elevator reeked so badly of cigarette smoke once that I felt like I needed to take a shower as soon as I got off.

The Hotel has only one access to the  only elevator which was a little different

but the hallways and elevators were worn and dirty.

Apparently smoking is permitted in the elevator; behind the elevator, and in the hallways.

but hallway and elevator were not very clean.

The only thing that bothered my family was the squeaky elevator and the lack of water pressure.

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