A card was left in our room daily letting us know who came in our room and cleaned it.

I literally have only 2 negative things to say: I was charged for a toothbrush and the hallways air conditioning did not appear to be working.

The only problem is that it isn't in the hotel and it isn't free or included in the charge.

Beware they charge your card before you even arrive

but said she cannot honor the 100% guarantee but would give me a gift card to Olive Garden or Starbucks.

I only disagree with internet charges which apply to lower echelon Hilton Honors members

room was very clean snd smelt great also!

Beautiful accommodations, rooms are spotless and extremely comfy in every way!

Hotel was very clean and our room was SPOTLESS!

Right at the airport so easy pick up/drop off for those coming and going from the airport. The rooms were clean, large and cool (it was over 100 each day we were there!)

The rooms are always clean and everything is in working order.

I knew it was going to be a great experience  From front desk being pleasant and informative and most important allowing pets, the housekeeping made sure every day that we had plenty of towels and that our room was spotless.

My room was very clean and plenty of room for anything I was using for work.

The rooms were clean and spacious and such a value.

I prefer this one over the others due to the great and upscale decor, the immaculate rooms and the convience of the location to the airport.

Friendly, helpful staff; spacious, clean rooms.

Comfortable hotel suites, clean rooms, friendly staff, helpful front desk staff, convenient locations, adequate breakfast ( not fancy

It is a 1 minute drive from the airport (if that), is always very clean and the rooms are comfortable.

The rooms are clean, quiet and comfortable.

..staff shares way too much about themselves personally made me uncomfortable.

Which brings me to the issue we had: the beds were horribly uncomfortable.

This hotel also has very thin walls and ceilings, so every sound and step above and in the halls can be heard.

I don’t know if this is an older hotel with thin walls and floors or what.

The walls seem to be thick enough to keep noise out which is nice.

Homewood Suites by Hilton Fort Smith

uncomfortable

wall

creditcard

But the major problem was the room was very humid.

However, we still needed the A/C and it loudly cut on and off all night.

The A/C in the room is a bit outdated and could probably be updated.

The vent in our bath didn't seem to vent anything.

The only issue is the AC: this is a window AC with the engine inside the room.

..it was directly above the AC units for the entire hotel which became loud at times.

Our one and only complaint was that the heater was an old wall unit and rather noisy.

We had reservations for two rooms and both rooms had AC issues.

The air conditioner/ heater was very noisy and would kick on for about a minute and then kick off.

If you were trying to work it would be impossible. One major thing I didn't like is that the hotel sets the lowest temperature for the A/C at 72 (or close to that.)

The one thing that will cause us not to stay here again was the air conditioner fan.

We were able to park right by the front door and it was close to the restaurant for dinner.

Convenient location next door to the convention center and performing arts center.

Fort Smith is a neat little town and the hotel is conveniently located right next door to the convention center and a block or two from the downtown district, which is historic

It is also within a mile of the Harry Kelley River Park at 121 Riverfront Drive on the Arkansas River (which is basically next door to the Park at West End).

We were in town for state testing for my son at the convention center next door.

Rooms are fine and comfortable, the hotel is very convenient to downtown and to the convenience center, which is next door.

Also next door to the Ft. Smith Convention Center.

Centrally located, next door to the Convention Center and a short walk to the historic district.

Also located next door to the Fort Smith Convention Center.

There was an event going on next door and all the parking was taken by non hotel guests.

It's well situated in downtown Ft. Smith, right next door to the convention center.

The staff efficiently coordinated our conference with the Convention Center next door.

The room was clean and quiet and convenient to the Convention Center right next door.

It rained, and opening the balcony door was soothing and peaceful!

Recently stayed 2 days for an activity in the convention center next door.

The Holiday Inn next door looks newly renovated, more upscale, much better staffed, and cheaper.

I would recommend staging a smoking area away from the main door as the smokers made entering and leaving the hotel an unpleasant experience.

On April 13th,2019 we checked into room 315 , after a very long drive from Texas, the weather was very rainy and the hotel very busy.

Family arrived after midnight after LONG drive after Thanksgiving.

I would recommend to any travelers to drive past other hotels and stay here at Courtyard Marriot.

I was a visitor at Ft. Smith and wanted to attend a special midnight church service and the staff at the Courtyard Marriott very kindly agreed to drive me there and then pick me up quite late at night.

We have become quite fond of Ft. Smith during our drives across country.

Last time I stay here I will drive a bit further to find a true Marriott hotel.

I wanted to let her know after a long days driving how much we appreciated her friendliness.

I stayed at several hotels during a cross-country drive, and the staff here was the most gracious and helpful.

It's within walking or easy driving distance to everything in the area, including the near by muniple airport.

The location is within a comfortable distance to everything we want to do (we will be driving).

They have nice containers of fruit water for guests which was very refreshing after a long drive.

but the best part was the jacuzzi after a long drive on a snowy day.

Friendly staff, clean rooms, breakfast and dinner on-site or within easy walk or drive of numerous restaurants in town.

The hotel is located within walking distance of all the restuarants and shops and a just a short drive from good eats off the beaten path.

The shuttle van driver asked me for a ride and made my trip even shorter.

But if you drive this direction (N) out of town you will reach Ft Chaffee, the old fort which is an active Army Reserve base and you can visit the site which is being sold off.

We stayed here on our way home from Diamond Crater State Park and found it to be pleasant.

Lots of restaurants and shops and very walkable and a really pretty riverfront park and trail.

It is walking distance to the downtown area, Fort Smith (the national park), etc.

Talked with a couple of locals who suggested not to go the park at night

The housekeeping staff was great and our room was clean.

Very clean rooms with a great little coffee shop  right in the hotel

The Staff was amazing, rooms were very clean and inviting.

Pluses:  room was large, comfortable sofa, good wifi, very clean room, close to downtown and good restaurants.

Great staff, clean rooms, and just an all around feel of comfort.

The hotel and room were clean and nicely decorated.

The staff was friendly and courteous and the room was clean and well-appointed with modern and up to date in design furnishings.

The room was clean and I loved the setup.

Staff were very friendly, room was clean and the rooms are very nice.

The room was very clean, quiet, and comfortable.

The check in was quick, my room was very clean, quiet and comfortable.

I was pleased with the cleanliness of the room and bathroom.

The staff was friendly and the rooms were clean.

Lobby and rooms were clean and beautiful.

but supportive, room was clean and quiet.

Our room was very clean and in good shape (maintained well).

Eggs were burnt, sausage was cold on the inside, bacon was burned, ran out of waffle mix, biscuits were dry.

The 4th floor had a very strong chemical smell.

My children were arguing over who would take the sleeper sofa and who would take the bed, UNTIL we saw a very nasty yellow stain all over the comforter.

When we came back to our room one night the neighbors next door were smoking weed and the smell was in our room.

it smelled a bit thought for having an air freshener.

The general manager who checked me in was nasty.

There was a plastic paper plate bag wrapped around the room smoke detector for what purpose is anyone's guess. .

The carpet in the "fire stairs" down from the second floor was incredibly soiled and stained.

The only person who treated us with any kindness was the maintenance guy who had to drag up the nasty roll away.

Additionally the hallway on the 4th floor smelled of mildew, dampness, or both.

We came in one night and were very casually told to watch our steps to avoid the vomit of a sick child.

I used the pool a few times and it was very clean, the chlorine smell was a bit too strong.

The mall is nothing to write home about and the restaurants are chains, yuck .

Another member of our party was given a room right above the exit of the hotel that the employees smoke out of, and the room reeked!

Courtyard by Marriott Fort Smith Downtown

smell

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location: short drive

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The carpet was so stained, I refused to walk in my bare feet.

The baseboards on an entire wall had fallen over onto the carpet.

Walk in and the smell of old smoke that’s been absorbed into carpet, walls, bedding, etc was OVERWHELMING.

Carpets in whole facility had been cleaned that day and prior, so everything felt damp, for the 2 night stay/ Carpet in room still damp, left tracks on bathroom tile, a little slick also.

The facility is old, especially the carpet.

I personally didn't use the WiFi due to the lack of online security ,there was no password,  open to any body within range, not sure how often the carpet is cleaned

Carpet was very dirty and bathroom toilet had urine on it when i first checked in.

But, I smelled several spots (curtains, bed, carpet) and could detect no smoke smell.

There was new furniture and carpet in the room and lobby, hallways etc.

New carpet,  new furniture, new breakfast area.

the hotel was ok. it is older, badly soiled carpet and the air conditioning did not work on the high setting.

The inspection certificate required by Arkansas State Law to be displayed inside the elevator itself is missing.

Stainless steel door on inside of elevator was rusty looking and unsightly.

Elevator reeked so badly of cigarette smoke once that I felt like I needed to take a shower as soon as I got off.

The Hotel has only one access to the  only elevator which was a little different

but the hallways and elevators were worn and dirty.

Apparently smoking is permitted in the elevator; behind the elevator, and in the hallways.

but hallway and elevator were not very clean.

The only thing that bothered my family was the squeaky elevator and the lack of water pressure.

Weird to go up very old elevator to get ice (none on 1st floor).

The light bulbs in the room were very dim.

No one at desk, hotel didn’t feel secure, lights dim or off.

There was an issue with the phone cord and one light was not working.

Then to top all of this, we turned the lights off to go to sleep

The discrepancy in hours is weird, and turning the lights out is just bizarre.

On the downside, the toilet had a small wobble, the lighting over the vanity was unflattering and there was no full length mirror.

TL;DR: This hotel is nasty, filthy, and dangerous.

It is unsafe to make a left turn on the road you use to enter the hotel.

Breakfast from 6am till 9am was a little sketchy-- reheated frozen biscuits, limited fruit, no yoghurt the 1st AM, crumbly reheated frozen scrambled eggs.

We got the not too expensive part, clean was questionable.

The hotel appears to be in a sketchy area, behind a Motel 6 that looks rough and a shopping center that looks more than a little run down.

So scary now days never knowing what you are walking into.

Parking space limited and had to park far away and walk with my mother who is in a wheelchair and we both felt very unsafe.

There's construction going on in front of the hotel and it gives the location an unsafe feel when it starts to get dark.

Right next to a shady motel, so we were worried about our call all night long.

Our room was clean and the beds were comfortable.

The room was clean, Air conditioning the TV the coffee pot everything worked just fine and the maid service was terrific got fresh towels every day and she cleaned up the room.

The front desk was quick to get my reservation checked in and ready to go 
the rooms were clean and the staff was super attentive
The hotel needs a little refreshing up on the outside and lobby area the carpet looks wore out

Once I was at the hotel, I was impressed with how nicely maintained it was, and how clean the room was - especially the BATH ROOM.

The rooms were clean and cost was not to high.

Everyone was very friendly and the room was clean and quiet .

The hotel and rooms are clean and the front desk and hotel staff were pleasant.

Good experience at check in, room clean and neat.

We stopped here on our cross country trip and the room was clean, roomy and all right in every respect.

The room was clean, comfortable and well equipped.

Clean room and convenient place to stay while visiting family.

but the room was very clean and the breakfast area was very clean.

but the room was clean and the bed was comfortable.

It is so nice to be able to go in and feel comfortable in a clean room.

but I was exhausted and figured that all the rooms probably smelled this way.

Rooms smelled musty, Mold in bathroom around the tub.

Signage and landscaping were unkept on the outside and our room was very damp and musty on the inside.

During this stay, I would occasionally get a whiff of an odd smell on one end of the room.

but this room smelled horrible, and I mean horrible.

I hadn't realized there were some smoking rooms so you could catch a whiff of cigarettes in the hallway.

Hotel was nice only problem we had was smell in room.

Room had a musky smell and bathtub had hair from another guest I cleaned it myseof.

Hallways and room had a very musty, bad smell.

They put in me a smoking room when i requested none smoking and the smell was unbearable and when i asked to get in another room they stated they were booked and offered me some air freshener spray that smelled bad too.

in the future, I will not book w/hotels that have smoking rooms.

Baymont by Wyndham Fort Smith

lighting

room smell

carpet

elevator

neighborhood

Also, the air conditioner in the room did not work, the refrigerator did not work.

but A/C cooled room after about 30 minutes.

There also was no variance in the fan settings and it took quite a while to cool my room down since it was off when I arrived.

If I have any criticism it would be the air conditioning unit.

The first room we were in had a broken AC,

One example,  I called hotel and said I was going arrive late and the front desk staff member offered to turn down my A/C in my room.

When I went to turn on the HVAC unit to warm up the room I discovered that the HVAC unit was missing its cover and the thermostat on it didn't work.

64 degrees felt the same as 72 and there was no discernible difference between high and low with the fan.

I did find the room to be a wee bit chilly even with thermostat set to 88 F; actual room temperature was likely around 68 F.

Overall I'd rate my 3rd stay at this location as Average, down from my last review rating of Very Good for the simple reason that the HVAC unit in my room was obviously not maintained properly as it sounded like a there was a large hamster on a metal wheel turning around in there the whole time it was running.

The pool room is very clean has a really nice pool and a hugh hot tub; the pool goes to 3-5' for easy for swimming or a light cardio workout for a quick swim however the pool is a little on the cold side,

Nice and quiet hotel which offers you a nice and clean room.

The room was clean and the beds were comfortable.

Room was clean, pool was clean and heated with bathroom.

this is a very nice hotel  the employees are friendly and helpful  the room was clean and comfortable   the breakfast was nice experience and food was good   the rates are very good  don't judge this hotel on how the outside looks

Everything was in good working order and the room was clean except for a long hair in the bathtub.

THE QUALITY  INN  WAS  VERY  VERY  CLEAN   THE  ROOMS  WERE  NICE  THE  STAFF  WERE  HELPFUL rooms  were  clean   house  keepers  friendly   checking  in  was  no  problem  the  staff   was  GREAT     thank  you  quality  will  be  back  i  enjoyed  my  stay

Our room was very clean, nicely decorated, and the bedding was excellent.

Clean room, great shower, comfortable bed.

The room was clean and looked to be recently remodeled.

The rooms were clean loved the bathrooms and the countertops were spotless.

the rooms were relatively clean and it was quiet.

Staff, very helpful; hot tub and sauna worked fine, and room was clean and well maintained.

Two times housekeeping has came into my room and touched my stuff and moved it around with the do not disturb sign on.

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