Not sure what the problem was with the AC,

Vents in bathrooms reveal openings, are clogged with dust/dirt, they do not vacuum under couches and shelves.

Our only beef is that the air conditioning kept cycling off.

the HVAC thermostat did not work and was flashing "E9".

Just wish the AC fan could be set for continuous run without having to turn it off cool.

The air conditioner was a bit temperamental, sometimes working well, other times the room would be uncomfortable.

The thermostat in our room had been set on 62 degrees.

I suggested to the front desk manager, Melissa McGuire, that if she was to instruct her room inspector to make sure that room air conditioning units were not left in the 60's as frequently done by cleaning staff that the hotel that this would prevent waste of electricity and yield a considerable savings on her company's electric bill.

I rated it as 4 because the heater in my room broke.

The in room air conditioning unit successfully obscured the noise of I-40.

but the replacement was equally loud, I had to unplug the unit to get a good night sleep.

The hotel has a central heat/air unit, so the room did not have one of those noisy, smelly window units.

Also, the air conditioner is one of those that kicks off and on all night long and you cannot simply leave the fan running to drown out the noise.

The only thing it was i had a problem was the heater it was hard to regulate.

I turned on the AC and the smell seemed to disappear for a while,

The breakfast was delish and the cookies were delish!

The cookies baked by Leia were delicious as well.

They made cookies and they tasted so good!!

Enjoyed the afternoon & evening cookies -- yummy quality!

The hotel staff is very knowledgeable of their local restaurants and we received our Hilton owners package ready to go which was nice as well as fresh cookies.

The customer service is unheard of , with the friendly and knowledgeable front desk, fresh baked cookies upon arrival and clean rooms and the breakfast was actually good.

Kevin the desk manager baked us fresh cookies and called us the “guest of the day” which in my travels seemed unique and special.

He gifted us cookies and two waters with a note expressing his condolences.

We loved the room, the breakfast, the cookies in the evening and the courteous friendly service!

Cleanliness:  Fine
Bed quality: Fine
Reception friendliness/treats:  Very good folks at reception and they hand out cookies in little bags - even during COVID.

Staff was very friendly and accommodating and of course there are the free fresh cookies and check in.

Check-in went well, friendly front desk clerk and got yummy cookies for the family.

Clean Room, Good Breakfast, Nice Staff, FREE COOKIES

This was the best hotel that I've stayed in this year (2019).

The coffee and cookies were great too after the long drive!

24 hour coffee and cookies were the ultimate bonus of this hotel.

Coffee always available in lobby as well as cookies.

They even have fresh Otis Spunkmeyer cookies all day long!

They’re so knowledgeable and friendly, I enjoyed my stay because of their excellent hospitality !

The staff was very friendly and helpful and the rooms were very clean and comfortable the breakfast was great and there was lots of restaurants nearby along with Walmart and Lowe’s and there a nice indoor pool and exercise room

Received a friendly welcome by GM, Kevin.

Staff are very friendly, hotel is updated and very clean; beds are comfortable; provided a rollaway bed for no additional charge; indoor pool looks inviting; very quiet; close proximity to lots of restaurants.

The staff was friendly and the accommodations were great as well

Leia helped us check in and she was very friendly and helpful.

Front desk staff was friendly over all marvelous stay.

The rooms are spacious and the staff was friendly.

Best stay I've ever had, desk staff was friendly and knowledgeable.

Every time that I see her see greets me with a warm, friendly smile.

The morning staff (front desk and food servers) were just as friendly when we had breakfast the next morning.

The staff when we checked in could not do enough for us - so friendly.

This is a very nice hotel with very friendly staff.

Kevin M, the desk clerk, was friendly and helpful.

The room was clean and quiet, the young man with glasses and two beautiful young women you had running the desk were willing to help with questions I had about the property and town as well also the GM and who I assume is the assistant were both happy to help with a payment issue i had during checkout.

He made us feel welcome 
Room was clean and comfortable.

The room was very clean and well kept, the beds were out of this world comfy and it was overall one of my best hotel experiences!

Clean rooms, hot coffee and even a cookie.

The room was clean, comfortable and welcoming; breakfast and checkout above reproach.

The room was clean, and updated (lots of places to recharge our electronics) and the beds were comfy.

The room itself was clean and comfortable.

The room was clean and comfortable and it was easy to get to from the Interstate.

Room was clean and modern and bed comfortable.

Staff was great - clean room - EXCELLENT bathroom - great amenities.

The room was very clean, the bathroom is clean

The room was clean and pleasant,  The breakfast offerings were meager, not up to Hampton Inn standard.

The rooms are clean and nice, the staff are excellent and accommodating.

Not very professional and there is always someone smoking out front.

They were not attending to social distancing at all and only two people had masks on.

The tub didn't drain when we showered,  so you're kinda standing in your own sweat and dirt from the day.

The pastries were stale, orange juice warm, empty fruit bowels, and oatmeal was cold and so thick it wouldn’t come off the scoop.

I did notice, and reported, a very musty smell each time we entered the room.

So you're basically left just twiddling your thumbs in a pool of sweat until it cycles back on.

We had to retrieve the front desk person from her smoke break.

It was late and the smell wasn't bad enough to go through the hassle of changing rooms.

but smelled very strongly of a scrubbing bubbles type of cleaner.

Room smelled like smoke, tub would not drain (you know the maids notice this and did not report it), so you get to take a shower with dirty water backing up on you.

If you've ever stayed at a hotel that was once a smoking hotel, or someone smoked in non smoking room, they have a spray that tries to cover that smell.

After a few hours, I realized that the smell was actually decomposition, probably from a mouse, and likely in the wall behind my bed.

Hampton Inn Van Buren

smell

cookie

friendly

room cleanliness

The fridge leaked, the doors didn't shut all the way, and carpets were also very dirty and clearly they cut corners on cleaning.

Plus the carpet remained sticky and it turned bare feet black.

The carpet in the first floor hallway is filthy, as is the cloth upholstery on the chairs in the breakfast área. Ugh!

Nobody appreciated carpet dust flying around our food.

The carpet out front states "Making you happy, makes us happy" AND THEY MEAN IT!!

The carpets were dirty and needed a good shampooing (which appeared to be happening as we exited).

The 1st room I was in hard extremely filthy carpet.

The carpet in just a couple of months is dirty.

Just can’t get over how comfortable the bed was.

My daughter said the bed was so comfortable that she had the best sleep.

The hotel and room were immaculate, bed very comfortable, coffee/tea choices in room, staff friendly and the grounds were maintained by landscapers who care about their work.

The beds are comfortable with soft sheets.

The bed was very comfortable and the bathroom was spacious.

The rooms are quiet and the beds comfortable.

Beds are comfy and there’s a good variety of items for breakfast.

Always polite people that make you feel like family, clean rooms, comfy beds and a great breakfast.

Clean and comfortable rooms with comfortable beds and a nice sized tv.

Rooms are in great condition and the beds are comfortable.

Rooms were wonderful, bed very comfortable, service extremely efficient with the friendliest staff I have witnessed in a long time.

Also to add the rooms are spacious and the beds are very comfortable

The rooms have huge comfy king beds, soft sheets, and such a wonderful feel to them!

Definitely spend more to get the hot tub.

We loved the breakfast selection, and the hot tub was amazing.

First time experiencing an outdoor hot tub.

Awesome pool for my kids, a full size pool for the wife, and a hottub for me.

My kids were provided a little treat bag upon arrival, they loved the pool and hot tub and the big breakfast.

Very very nice  very helpful the establishment is very clean     Hot tub awesome room very nice  breakfast so awesome Marlena, Kyle, Mariel,Andrea, John, Shiann, April and Summer did a great Job!

After a long week on the road, the hot tub in the room was much needed !!!

The indoor pool area features two pools; one normal sized and one child pool about one foot deep, and outside area featured a hot tub (closed for repairs during our stay)  The hotel was convenient to I-540, so it was a few miles from city center,

Room was clean, not much to watch on tv, hot tub and room amenities were nice.

Kids enjoyed the pool and we thought the kiddie pool was a hot tub till we realized the hot tub was outside.

Hot tub and pool are clean and convenient to use.

We love everything the rooms are nice the breakfast is delicious and the indoor pool and hot tub was clean and refreshing.

The pool area was nice and they had an indoor and outdoor hot tub.

I enjoy getting to relax by the pool and their hot tub leaves you feeling great.

Nice gy,, and available hot tub outdoors and indoor pool.

Me and my family stayed to night here for a weekend getaway we loved every thing about this hotel, the staff is very nice, the room was great, the breakfast was so good and the pool and hot tub we're wonderful!

The room was spotless and really beautiful.

Clean room, enough hooks in the bathroom, shelf in the shower, plenty of water pressure - all little things that make for a pleasant, stress-free experience.

Very clean room, breakfast was fabulous, very courteous staff, and nice amenities!

This was such a lovely stay - the room was clean and well stocked, the staff were friendly and helpful, and breakfast was kept filled with lots of options.

We are here for a religious convention  our rooms are clean .

Great clean rooms with excellent customer service.

Very Courteous front desk associate greeted me with a warm Welcoming Smile made sure all my room preferences were met The lobby, Halls, and Room was very clean and inviting definitely a return spot to relax and unwind

Hampton Inn Fort Smith

carpet

hot-tub

comfortable bed

Front desk service was friendly and breakfast was as much as pandemic Super 8 would expect or even a bit more. Nice indoor pool and I enjoyed the outdoor pool sitting area (Restricted access.)

The Staff is friendly, they have an indoor pool and a breakfast buffet.

I spend a while in the indoor pool - water was a comfortable temperature and felt relaxing.

The staff is extremely friendly and helpful, the indoor pool is a bonus, and the hot breakfast was just what we needed to get us back on the road.

had indoor pool, plenty of parking, Slept like a baby.

The staff is EXCELLENT, the hotel is updated, indoor pool and outside deck are very nice.

Since we last visited they have added the indoor pool and breakfast area, which are good additions.

The kids and I also enjoyed the indoor pool one night.

They have an indoor swimming pool that we didn’t use.

There is an indoor pool and close to restaurants and shopping.

The indoor pool and hot tub were clean and orderly.

It has an indoor pool, the rooms are large clean and cozy.

The plus of this motel is my kids loved the indoor pool.

Their indoor pool was nice as was the accessibility of the washer and dryer.

It has fridge, microwave, iron and board, TV, coffee pot, free WiFi, indoor pool, and free breakfast.

Also the plus side was the indoor pool and hot breakfast.

The room was clean and super comfortable.

Our room was clean and had what we needed.

The rooms were very clean and comfortable!

Have stayed there when ever possible, right off the highway,quite clean rooms.

Our room was very clean and air conditioner worked fine.

Brandy welcomed us with a smile let us see the room (we like to check the rooms for cleanliness) she set us up with extra towels and let us know about the free breakfast in the morning.

The rooms are clean, the pool area is clean, on site laundry.

Very clean room, comfortable beds and great staff.

People were friendly and courteous rooms were clean very knowledgeable about good good places to eat.and places to go.

We were pleasantly surprised the rooms were clean and comfortable and the breakfast was a typical continental without hot items other than waffles.

The room was very clean, everything here is 1st rate.

Our room was very clean and I loved the fluffy pillows and the brown fleece blanket.

Our room was very clean & in good repair.

You have to go through the pool area to get to the "cafeteria" and the smell of chlorine is so strong it almost knocks the appetite right out of you.

Felt sorry for sweet Hannah at the desk being blasted by an obnoxious customer who botched a pre-paid reservation (chose smoking room) and wouldn't sit still for a change fee (corporate policy).

Opened window o air out, smelled like the scents of auto perfumd tree scenters.

I didn’t have a reservation, so the only rooms left were smoking rooms.

Went to  our room, turned down the bed covers and found a pub*c hair on the sheet , disgusting.

While we're both non-smokers, the only room that was available was a smoking room, which wasn't ideal,

My family and I stayed overnight at this hotel on July 12-13, 2018  The hallway and the room smelled of stale cigarette smoke and the carpet in the hall looked like it had never been cleaned.

Only complaint would be the hallways smelt of cigarette smoke, and the bathroom shower curtain was dated.

Pool was slimey and cloudy and wreaked of mold!

The only problem was the kids said the swimming pool water had a funny odor.

We booked 4 rooms and 1 room smelled so they gave us another.

The blanket also had stains and cigarette burns on it.

The bedspread had cigarette burn holes on it and it smelt musty.

Whole building and room smelled like an ashtray.

laundry soap smell overwhelming in halls.

This is the most efficient hotel I have ever stayed at out of thousands.

The front desk clerk was very nice and checked us in quickly because we were exhauted from our long trip.

Aside from that, the bed was comfortable and the clerks were great.

The employees, Shae, Andrea and Roger were amazing and very helpful!

Had an amazing time with family.at this hotel.friendly 
Staff.

Me and my family are traveling to Nashville Tennessee I stopped in at Super 8 in Van Buren Arkansas and I'm happy I did I have never stayed at a hotel that is so pristine clean in the workers have the kindest hearts I will definitely be stopping back by on my way back home.

The staff is an absolute joy very very helpful and just as friendly to talk to.

Customer service was excellent, Shea checked us in with a great smile and a warm personality.

A pool so blue that you can’t even see the bottom……Very rude and inattentive staff.

Friendly staff, clean guest rooms and hotel grounds makes for a pleasant stay all the way around.

Lysette at the front desk was so kind and accommodating!

First I would like to recognize The front desk manager Christina, she was professional, thoughtful and caring.

the few times we needed extra items, the staff was extremely pleasant and helpful!

She was certainly competent and pleasant despite the irascible guest.

Went to the front desk and the man came later with 4 or 5 danishes and he left.

The desk manager, Saedra, was very nice and professional, with a good sense of humor.

Super 8 by Wyndham Van Buren/Ft. Smith Area

indoor facility

staff

The bathroom door had been kicked at some point because the front side of the door was caved in with a giant hole, which you could also see from the back.

Sink wouldn’t drain, toilet ran constant, tub bottom was stained, poop on wall by toilet paper holder, lamp shades very stained and hanging by wires off the wall.

Finally, the shower hardware itself was in poor condition.

No hot water in the sink (fortunately shower was OK), a/c noise that scared my dog (fortunately, he seemed to adjust or tolerate), clogged shower drain that left 3" of soapy water at my feet at the end of my shower, and well-worn furnishings, walls, and tile.

The bathroom faucet sprayed water out instead of down; drenching my clothes.

Rooms smelled musty, Mold in bathroom around the tub.

Door squeaks, bathroom door very difficult to close and open.

Day time very rude didn’t want to fix leaking sink wanted us to do it.

but came with a soiled bath towel hanging behind the bathroom door (unseen when door is open).

Stainless steel door on inside of elevator was rusty looking and unsightly.

I went to close the shower curtain, stepped on the rounded.edge and flew out of the tub on my back.

but I got back up to put a night light in the bathroom when I saw a large roach climbing up the wall.

Elevator reeked so badly of cigarette smoke once that I felt like I needed to take a shower as soon as I got off.

The rooms was on the small size and the fan in the bathroom was very loud took a shower in the dark because of it.

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