Throughout our stay we found all staff to be exceedingly friendly and helpful (and English-speaking).

All staff are so polite and friendly except the staff who checked us in

Staff was friendly, especially the cleaning ladies, and helpful with the exception of the waitress on our first evening.

Staff - very friendly and efficient at check-in.

Luxury spa and outdoor floating pools.. High class restaurant with very tasty food and very friendly staff.

On arrival at the hotel we were given a friendly welcome and overview of the facilities, each member of front of house staff has a name tag, with a corresponding flag as to which language they spoke, the vast majority of staff were all fluent in English and we had no problems in communicating.

but also extremely friendly and really makes you feel at home.

The parking is free and check in was fast and the staff was super friendly.

Treatments in the beauty spa are very good and the staff are friendly.

As for the hotel the staff is really friendly speaking multiple languages.

as well the service was not as friendly as in other Wellnesshotels in Austria.

That evening we had drinks in the bar and a lovely dinner in the restaurant, you are allocated a table for your stay and we had the same team of waitress throughout our stay, they were really friendly and helpful and we could not fault them.

The staff were all very friendly and helpful.

The staff are incredibly welcoming and friendly, and also speak Lots of languages.

Lunch is not included in the hotel rate and there is no lunch served in the hotel restaurant.

They say it's not included.. We pay for breakfast we can't eat and we should pay extra for a lunch package?

While it seemed a bit expensive at first you got a lot for the price.

Overall, with a price tag of 450 euros per night, the price/quality ratio of this hotel is absolutely terrible.

You have to pay nine euros for robes for the two of you

although it's a bit expensive, it was time and money well spent.

First we doubted to stay because of high price.

We lost an hour of our time on San Valentine's Day to discuss with the staff, and not being able to use the services we wanted to use and paid for.

but not quite what you’d hope for the sky-high price

but hey, you're not there for that anyway
Dinner in the pool area was a bit confusing, although it was supposed to be inclusive, we were charged for the salad to accompany our meal and this seemed a little unnecessary as well as extortionate when we got our bill at checkout.

Id reccomend to pay the full day as the time flies, considering you are going to the restaurant, etc.

But the receptionist said that it isn’t fee for extra bed

All drinks (except at breakfast) must be paid for and are not included in the half board option.

but they need to pay more attention about the hygiene in kids area, because we come back to home with rotavirus after 4 days stay.

We where told yes we would only have to pay any difference (price increase versus voucher worth)  Unfortunately we didn't get the name of this accommodating lady.

but I would lower down the pricing for this below 300 bucks (299 looks a lot better, believe me).

He also implied that we were being dishonest.

The spa is amazing en everybody is very kind.

The facility, staff, and amenities are all on a level above anywhere else.

but it was professionally dealt with by the Manager, Anja.

The hotel reception staff is very polite.

The spa is perfect, with its own bar that was exceptionally served by an amazing person called Ildiko, it had plenty of rooms and relaxation areas and incredible views of the mountains.

The hotel and pool area are immaculately clean; the staff warm and helpful; and, the admostphere relaxed.

Overall we’d recommend the hotel for its quality, staff, location and leisure opportunities

They are helpful when I asked for hiking info.

After explaining it to the receptionist, I was able to get the money back.

The hotel staff dropped us off and collected us at the end (after 2 hours) and it was all free.

From the smiley receptionist who showed empathy, to upgrading our room to a 'Familien Paradise Suite' and upon entering the room were pleasantly surprised to see they had decorated the bed with roses and a heart shaped duvet arrangement, to the additional spa day fee wavered on the day of departure,  to the late check out, we were absolutely delighted at the care and attention we received.

The thermal area is awesome, with indoors and outdoors areas together with excellent staff in a clean and relaxing environment.

Aqua Dome Hotel

price

Free parking

Free High Speed Internet (WiFi)

Pool

but the hotel that I wanted was closed during the time that we visited, so we went with Rita as our second choice.

Floods and debris had closed the Oztal road; we had to turn back and find somewhere to stay.

Its staff is so friendly, the food is super, the suite facing the garden is spacious and well equiped, the welness is perfect! This is the reason why we are already clients for more than 30 years :-)

The restaurant is impeccably tidy, the staff is helpful and friendly, the food is delicious, and there is a variety for everyone's taste.

From cleaning to restaurant and recpetion staff: everybody is friendly and helping.

The personal was friendly and they always asked us if everything is right.

We've had a wonderful experience at Hotel Rita : staff really friendly and helpfull, food is excellent : every day different plates with absolute top quality!.

Their staff is friendly and always ready to help make your stay memorable.

We are traveling every year in Austria and our favorite place is hotel Rita in LAngenfeld the rooms are very nice with great views to the mountains the service is great all the time they are trying to fulfill your wishes very friendly, make you fill at home.

We have a dog and it is pets’ friendly place.

Overall a very pleasant stay, exceptionally friendly & accommodating staff, nice atmosphere and quite relaxing.

The hotel has friendly owners and good and professional staff.

Very friendly staff, breakfast and dinner were of a gastronomic high level, warm welcome, well equipped rooms, wellness was of high quality, feetreflexmassage was very professional, .

Very nice hotel, spacious and well equipped rooms and very friendly staff.

Excellent stay - very friendly and warm service.

The service was quick and friendly, special thanks to Roland for good attitude.

The hotel is very good, the staff is very friendly, the food is delicious, they have a very good mountain gide, a wellness center with massages,.

The staff was very friendly and we feel that we are surrounded by our family.

The staff were very friendly and everything was done with care and it was very professional.

Second, the shuttle did not really follow its timetables and was more than packed during the busy hours (this is naturally not the hotel’s fault).

Beautifully decorated and presented, impeccably clean, with charming and attentive staff.

We spent 5  unforgettable days in Rita Hotel,  impressed by the sincere kindness and friendliness of the hotel staff.

Lovely down to earth staff, world-class meals, a great variety of recreational support and planned activities, and exquisitely  designed rooms.

The staff is pleasent and wellcoming, and the rooms are imaculatily clean, comfortable and lovely.

Great staff with daily presence of the family who runs the hotel.

Thank you very much Family Lengler & your perfect staff

The chef is clearly extremely competent with flair and again, attention to detail.

The staff are very welcoming and helpfull.

The gastronomic and tasty food the personal attitude of lengler family the great service of all the team.

This year we were again spoiled by the entire hotel team.

Thanks to all staff to make few days perfect days.

Year after year the hotel Rita team achieves to for fill our wishes for a wonderful holiday.

Thanks to the owners for all their advices, the Chef for excellent menu, staff for friendliness and special thanks to Siegfried, our cross-country ski instructor for his professionalism, attention and patience.

Hotel Rita

shuttle

closed

website

Indoor pool

One evening the Yin yoga class was cancelled due to the heavy rains, the instructor was unable to make it.

You don’t get lost due to it being gigantic, like some others.

but I don't think I would go back again due to the negative aspects I pointed out previously.

We stayed one night and as a compromise were charged for two nights due to our having actually booked for five nights.

Being Eco and organic friendly, many options were from the previous night’s dinner and breakfast leftovers.

Very quick and friendly check in and check out.

Very friendly staff, great design, eco-friendly & luxurious comfort!

Friendly and helpful staff, perfect wellnes, clean and cosy room, pleasant environment.

I appreciated a lot their environmental friendly and wi-fi free rooms policy.

A buffet of starters, several mains to choose from and to each main a recommended wine, dinners were languid affairs, The service was friendly, professional and attentive.

The staff is absolutely friendly, they have a professional way of working with a familiar touch.

This is a family owned hotel, and the owners were present every day and were incredibly friendly.

An endless trip from the West Coast via Chicago, Zurich and a train from Zurich to Otztal, where we were met at night at the train station by a friendly driver who navigated up through the valley to the Naturhotel Waldklause.

Some of the staff is very friendly, some not.

the hotel rate included full board and entrance to Aqua dome (2 min walk)
the area around is very beautiful
The staff is very friendly .we spent great holidy at this hotel.

The wine choice was abundant and the prices were not over the top and the waiters were friendly and attentive.

The hotel is very good organised, friendly and modern casual.

Gorgeous location, friendly staff, one of the most interesting and stylish rooms I have ever had the pleasure of staying in, excellent food all day long, and some great 'freebie's' such as mountain bikes, access to the very unique AquaDome nearby and so on.

- No internet connection in the room, only in the reception area.

There is no wifi in the rooms and this is apparently intentionally so.

By the way - while there is not wifi in the rooms (they explain why in the welcome materials) there IS wired internet access in the rooms - just remember to bring along an ISDN connector wire.

The management and all the staff were superb.

We had many questions and the staff always went above and beyond to answer and help any way they could!

The owner, Frau Auer was a generous host.

but it's the normal the standard of these kind of hotels in the alpine regions.

The food at the hotel is really good - both breakfast and dinner - and the crew is serviceminded and helpful.

The staff was very attentive to our needs.

We went down for dinner, very pleasant atmosphere and the staff again absolutely perfect.

Hotel speak brilliant English and wonderfully helpful.

We asked for tips in the reception, which was very helpful.

His recommendations are based on your desires and he make sure you get a good value and you can learn a lot.

Also, I really missed having my very early cup of coffee, I had to wait until 7:30.

but we had to spend another 90 minutes or so in the lobby, waiting for it to be done.

Only downside is the WIFI that is only accessable from the lobby.

my only negativ point is that there is no wifi available in the hotel.

WiFi connection get reception only in the lobby, because of the massive wood material, it's blocking transition to the rooms.

Mountain snow walking trip: 2 km up in snow walkers, tea in picturesque alpine inn and 2 km down in individual sledge nonstop at high speed.

Naturhotel Waldklause

wifi

wait

room wifi

Free internet

Absolutely charming, clean, friendly and homely hotel.

Fantastic , clean hotel, with nice view, with delicious food and very friendly and helpful staff.

We definitely would love to be back in this friendly hotel.

All the staff and especially the owners Daniel and Sabrina are very welcoming and friendly.

Very friendly staff, no wonder they got such raving reviews.

Lovely hotel with excellent food and very friendly and helpful staff.

What a perfect family run hotel, stunning location, comfortable rooms super friendly staff.

Food is great, staff friendly and always helpful, pleasant suprises await every day (e.g.

This hotel combines the luxury of large hotel with the charmy kindness of a small hotel. The staff is very natural friendly, at our service all the time (with a smile, specially Rosi !)

Everyone is so friendly, the rooms are clean, the food is amazing.

Very friendly family-run enterprise, and service staff most accomodating.

Most importantly: the staff of the hotel is super friendly and always ready to help you.

Clean, nice view & pure oxygen, friendly personnel, good price/service relation, good food, places to visit around.

Very nice hotel with friendly hosts, great service and quiet rooms.

The hotel staff is very friendly and maintain the hotel very well.

Always willing to make something that wasn't on the menu for the kids if we asked for it.

No special request is too much for them (and we had many of those related to our son .

At this time you will also be asked for your dinner choices which are usually 4 courses.

The breakfast is served buffet style and any hot dishes could be ordered from your waitress.

The room was small and dated - probably one of the smallest room I have ever had in Austria - as was the bathroom and the location is of the beaten track, so

Thank you to all the lovely staff for our wonderful stay.

And specially thank you the kind suprises and attention for my children.

We liked that the hotel is away from restaurants and noisy places and at the same time in 5 minutes you can easily reach the skiing areas
Particularly impressed by the attentive attitude towards the guests of the staff.

The staff always went above and beyond to assist with any needs.

But the most incredible thing was the staff!

Staff were excellent and very accommodating.

From the second you walk through the door to this immaculate hotel nothing is too much trouble for Daniel and his team of fantastic staff.

Personal: since this is a family business everything was perfect, beside a tall guys, I think his name was Thomas, quite strange.

The hospitality and warmth of the property owners and the staff along with the gourmet dinners make for an ideal stay .

A special thanks to Daniel Pohl, who welcomed us in a special way, with vivacity and sympathy, making our holiday unique.

Tip:  Take your own bathrobe to get between your room and the sauna.

Aktiv Panoramahotel Daniel

request

small room

served breakfast

The staff and the family owners were both friendly and professional and it was clear from the easy pace and atmosphere that they enjoyed working there.

The staff are all kind, helpful and friendly.

Family Haid , the owners, are so nice and friendly.

The very friendly staff and good food makes your holiday complete!

Starting with the staff, they are so friendly and can’t do enough to help their guests, they are caring and so attentive to minor details.

Friendly staff most of whom spoke English.

Family Haid is very kindly, friendly and hospitable.

The service is very friendly and forthcoming and - as their advertisement says - is very personalized, the hotel being run directly by the owners.

Effectively, all was of a very high quality: room, hotel facilities, breakfast and dinner, parking, staff and personnel.

And above all the hotel staff and management were helpful for any request we had, always with a smile.

As usual we received warm and kind welcoming from hotel owners, freindly family Haid.

Posthotel Kassl is a very welcoming hotel.

Kind Regards, the Davis family (24/01/19).

And smiles, and laughter, and attention, and availability from everybody !

Our waiter went out of his way to accommodate our group & engaged particularly well with our children.

Staff is very supportive and good facilities for kid entertainment.

Very interesting, if only the weather had played the game a little better.

but had to cancel due to the cold rainy weather.

Guess what, the Manageress had seen the weather report and guessed that qwe would be late, so had decided to wait for me and my family.

On several nights the buffet looked like a wedding banket.

Close to the lifts and supermarket

Only improvement could be the curtains as I can imagine that in summer you'll wake up when the sun rises.

We were served by a young waiter who spoke English, could explain what the dishes were

Posthotel Kassl

weather

young people

window

wedding

Doors are not isolated, so we can hear everything from the corridor.

but a series of small details which do have their importance when you display 4* at your front door made our stay a finally poor experience.

We could have our door open and not be disturbed.

All member of staff was super friendly and always ready to help - so nice hote.l

Thank you Lisa and Petra for your friendly and smiley faces in every occasion! !

The service of the young staff was friendly and correct.

But also the rest of the employees and the owners are very friendly and helpful.

; excellent and highly original food; informal, personal and friendly hospitality; spacious rooms and super facilities.

Talking of staff, it was clear that this family-run establishment puts a premium on staff-relations and everyone we dealt with was very friendly. Photos of the family line the walls of the hotel and a pride of place is given the security manager (go and check it out!)

The receptionists Petra und Evelina are very, very friendly, considerate, caring and helpful (and speak English very well).

First of all, as mentioned by other reviewers, the staff is overall very friendly and helpful and they  have  a lot of potential

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