but our ‘cards’ and identifiers have been checked.

Staying the night there is a 30 dollar charge to park valet for the night that should be included when booking rooms for the stay .

Lucky for us, our credit card company let me file a late dispute and issued a refund.

The price was extortionate $710 per night and extras added on everywhere, car parking around the hotel has been stopped and now charged $10 per day, taxes, resort taxes, everything is charged on top!

To the hotel’s credit they never used “understaffed” as an excuse.

This should have been done prior to charging guests full price.

If you are not ready to be open for guests then you shouldn't be charging full prices or at least advising guests that service levels will be low and restaurants are closed prior to booking.

The worst part about it is that they have the nerve to charge $600 a night for this!!!!

To remedy this situation, the hotel might start by requiring key card entry to the parking garage.

They obviously provide parking in their own building and yet they still charge guests to park there.

but the one morning we took out, we got a little bit of a hard time on whether we should be charged for a side order, something that had not happened when we sat at the restaurant.

but some  charges really are not necessary.

Needless to say, I will not be paying the $10 up charge

I felt cheated and I could have used my points and funds to stay elsewhere.

My only ask would be usb charge points in the room.

Unfortunately, people that do not want to pay the valet charge

On checking our bill with reception towards the end of our stay we noticed we had been charged twice for our breakfast on two separate days so I would suggest people scrutinise there bills before settling up.

However, when we came back we were seriously overcharged.

When I pointed out that other guests were stopping con-guests for quick snaps in the walkways and if he planned on penalizing them for that behavior, suddenly his story changed to he had been in communication with Greg in charge of the Con and he had 5 photographers who were cleared to be doing shoots and was i one of them.

Everyone was so friendly, especially Terry at the signature grill, where we had breakfast.

Staycay-ed at the JW for our anniversary and had a wonderful experience from friendly and fast check-in to a quiet and cool room with a beautiful view.

Front desk staff was friendly and helpful.

The staff at the front desk were friendly

All the staff I dealt with here were very friendly and helpful and my family was equally impressed

Room: The room was great with a large bedroom area with a big InternetTV, excellent bathroom with separate tub and shower and Aromatherapy Associates products, a balcony and lovely view and no issues with Wifi, soundproofing or power.

The hotel staff is very friendly and helpful.

even though we were not using valet parking all the attendants were super friendly and helpful also, Thank you.

The staff was friendly and the pools were fun both day and night.

We had a wonderful stay over Mother's day weekend, the rooms were nice, friendly staff, great activities.

Good food in the main restaurant and with very friendly staff,

On a positive note, the staff were very friendly and helpful and we enjoyed the pool and lazy river.

From check in to check out, staff always were accommodating and friendly.

This time around (July 2021) I found the staff considerably more friendly and helpful.

The staff is beyond friendly & helpful, the property is immaculate & gorgeous, room was clean & comfortable, bathroom was big & beautiful, and a nice variety of dining options.

The positives- room was super clean, staff were all vwry friendly and professional. Lots of pool seating and clean towels, and you could order drinks and food poolside (those servers were working so hard- please tip them well!)

Not only had the pricing gone up over $150

but when they arrived at the sub par Marriott Property in Tucson, they were told they would have to pay a higher rate for the one room with a single bed.

Rather, I wound up turning the AC down to a lower temperature which is costly and wasteful

A little on the pricey side and there’s really nothing nearby unless you have a rental car.

Bathroom floor looked dirty/stained

For a JW class hotel, at what amounts to a $300 per night for the room (including a $30 resort fee),  I expected better

The resort is also very pricey for Tucson.

My only quibble was that the reservation was very expensive

I don’t know if dining prices are up because of overall food prices/inflation,

but I would have been very disappointed if I had paid the room rate of over $500 per night.

Like all these places they have an outrageous "resort fee" that is just another revenue driver-$35/nt.

While guest paid top dollar for exclusivity and privacy, the hotel sold unlimited day passes (via respite pass) to the pool and lazy river causing the parking lot to fill up.

This property is not worth the money we paid.

Meanwhile playing regular prices for holiday inn type of hotel.

Way, way, way overpriced, as are the restaurants.

Hotel is 15/20 mins away from anything else in Tuscon and the food options in the hotel are very limited and same bland and over priced food.

The staff were so accommodating and kind throughout our stay.

This review is strictly about the front desk staff.

Loved my stay at the Marriott for a weekend. Great food selections for gluten free
Starbucks on property
Great pool area - I rented a cabana and enjoyed drinks by the pool
Fantastic staff and great spot - room had plenty of space and Signature Grill had a great menu (reservations recommended on OpenTable)

Generally we have a great stay and see the same people and staff who are fabulous; 9 out of 10 times we are upgraded to a lovely suite due to our frequent stays and my husband’s status as a Marriott Ambassador, which again, is lovely.

But it was not easy and neither the staff at the JW nor the downtown Marriott were helpful at all.

He made our morning with his friendly disposition and thoughtfulness.

Service was nice and polite with what I encountered.

Location /Distance from the self park ($10 per day), to the front desk was lengthy.

One time they did send a bellman to our room to help us check out, which we of course did not need.

Kudos to making our stay here one to remember!

We played with a couple guys that were hosting a corporate event and they were even more disappointed than we were.

We were given room 3339, a Premium Pool and City view room on the same floor as reception.

The hotel itself was great, staff lovely and the facilities ideal, gym, heated pool, golf etc.

We had a great time, the staff was wonderful, housekeeping left us kind thank you notes for the tips we left in the room.

but the three guys at the valley didn’t lift a finger to help us, they just talked to each other.

JW Marriott Tucson Starr Pass Resort & Spa

price

creditcard

Electric vehicle charging station

Wifi

Pool

Both front desk clerks were friendly and helpful.

Very friendly; beakfast is great and Erin is an amazing hostess/waitress.

The grounds are pretty, the front desk was super friendly, plenty of parking, and we were upgraded to a whirlpool suite.

Front desk people are friendly and helpful.

The rooms were large, and the friendly staff made you feel welcome.

Staff at the hotel, restaurant and bar were friendly and helpful.

As always (this our third or fourth stay at this location in the past year or so), we were treated well by friendly, caring staff members who made us feel welcomed.

Check in was smooth and the staff was friendly.

Cooked to order free breakfast now available until 10AM, heated deep pool, and friendly staff.

The hotel was clean, good services and friendly staff.

A staff was friendly, nice
I recommend a place to everyone who can stop by this state.

the staff was very friendly and efficient.

Spent five nights at the Best Western Royal Sun and give them five stars, affordable, firm beds, friendly staff, good workout area, and Jacuzzi and excellent free hot breakfast every day at Bumsted’s restaurant on the premises.

Beds are comfortable and staff is friendly.

The guest services are top notch, and the staff is friendly and professional.

Homeless guy screamed, yelled, cussed, different hours of night behind our room.

I had very lousy neighbors the first night and couldn't sleep.

Area is near a park with homeless people, they sometimes wander thru hotel property, be aware of your surroundings.

Loud trains over night, sirens, homeless, and aged appliances and amenities.

$299 a night was unacceptable for no maid service, no water provided in rooms upon checkin, Jet bathtub looked sketchy and room smelled like cigarettes

Shady people in parking lot and empty lot next door.

The downside was that I felt the hotel was not in the best area or neighborhood.

However, it is also located in a rather sketchy neighborhood,

Seedy area is the best description we could think of.

There are quite a few homeless people around the hotel and in the park across the street.

The neighborhood did not have anything to offer except a park with homeless people and a busy highway.

It is built like a tank with real walls so you don't hear your neighbors and the grounds were nicely groomed as was the building itself.

While there are a lot of restaurants and fast food places nearby, the neighborhood isn't inviting, we found three closed by 7pm and parking is difficult.

Too much noise breeding through paper thin neighbor walls and from the patio and on the top of that the freight TRAIN which runs all night long every 30 min!

In the mornings, you see a homeless encampment with about 20 to 30 people.

The neighborhood  was shady looking and there were lots of homeless.

There was significant train noise at night and a homeless encampment in a park across from the motel.

Rooms are VERY noisy - on 1st floor, you hear every foot step above you (every single one).

but it served as a white noise machine to block out the other noises.

However, it wasn’t until we returned later from dinner that we realized the noise we heard from the vents was t just AC.

had bathroom light fall into toilet and a waterfall from the upstairs jacuzzi, asked around other hotels I service and this is common.at 11:00pm when we were asleep, loud bang in bathroom, running water, found bathroom light in toilet, wires hanging , with water from upstairs jacuzzi, I learned to book upstair hotel rooms to avoid this from happening to me agin

Carpeting was torn and was noisy throughout the night.

but each night we were there, we stayed three nights, there was a loud pool party going on.

Air conditioning units in particular are extremely noisy, making it difficult to leave them on overnight.

There is no effective sound insulation between floors.

There is no mention on any advertisement that there is train noise each time a train comes to a nearby crossing.

Floors must be very thin, the people above my room very noisy.

but other that a heavy rain we heard no other noise after 9pm.

As soon as I ran the jets, a TON of disgusting matter shot in to the tub.

There is no elevator and the noise level from people outside is apparent.

This place has a college campus kind of vibe and the restaurant is excellent.

Carmen, the manager herself stopped by, too, and she was sincere and informative with her suggestions and evidently took pride in her property.

Beto at the front desk makes my reservation, nice guy.

Front desk attendant Mauro, is a great asset to Best Western for sure.

Angella gave us personalized attention with regard to the location of, and amenities in, our room.

The grounds are well kept and the staff was responsive and wonderul.

Mario was there in the morning and was so helpful to redeem our two $50.00 gift cards that the other Best Western (Gold Poppy) had not released and kept telling me they had.

The night clerk got me set up in a room fairly quickly, which I appreciated.

The lady at the front desk was super nice, and the complementary breakfast at the restaurant next door was excellent.

The train was an issue as well that night and there was a group of people in the courtyard having a good ole time until 2am, office staff did nothing so not much sleep from that either.

Be aware this hotel is near train tracks, trains all hour of day and night! !

It was a generally quite location with a small bit of train noise,

Noisy (train whistles, day and night) and lacked daily room care.

The noise from the road and train whistles as well as the paper thin walls will keep you awake all night long.

Extremely loud train noises with horn blowing all night long & into the morning.

So I did not hear trains, as other reviewers mentioned.

The train seemed to start running during the evening hours.

The only issue that some people may have is that you can hear trains every so often,

Light sleepers might be disturbed by the sound of freight train whistles during the night and early morning hours,

Additionally, there's a train that you can hear from the room.

When the fan in the room was not running you could hear the trains and movement in other rooms.

Short drive to downtown and shops, only downside was the train noise, every train seemed to want to use their horn when passing through.

They do provide ear plugs, which I found odd until I heard the train whistle.

(staff changed rooms for us without hesitation), trains go by all night, walls are paper thin and we could hear every person coming and going.

Best Western Royal Sun Inn & Suites

quietness

train

neighborhood

Free parking

Free High Speed Internet (WiFi)

the bathroom was filthy and with dirty towels under the bathroom sink.

The bathroom window looked directly to the outside of the room into the street because the rooms are not in the main building.

Black mold in the bathroom and a shared parking lot with a run down apartment complex.

But honestly how long are you in the bathroom (don't answer that).

But they missed on 2 things in the bathroom: there were no towel racks (and without daily linen changes, I like to dry my towels and washcloths) and we never got hot water when showering.

The first day we had to have the shower repaired and ask for bar of soap and replacement coffee packets.

We had no Kleenex and shampoo in our room.

The hotel does show its age a little with the room decor and the wear and tear on the rooms in particular the bathrooms.

Its really inconvenient when taking a shower.

Check-in was delayed 2 hours and when we were finally able to enter our room, the bathroom was disgusting with unsightly things on the toilet.

However when they're short staffed they need to adjust other details to match: more toilet paper, more coffee, and bigger trash cans.

but lots of peeling wood on the bathroom door and general dinginess.

The sink was clogged and backed up while I was out filling the bowl with dirt.

Bathroom door did not work old very old and un maintained property 
2.

First off… I don’t need 10 emails about reviewing my stay: second, the clean signs when going into your room are no good when there is hair all over the bathroom plain as day when you walk in: third, bringing it up to the front desk was more of a “sorry about that, have a good night” than what can we do, so I requested clean sheets and materials to clean your already Covid 19 clean room again; last we had people leave due to a pool issue that took how many days to fix because they were on a work/family vacation with no status update on a fix time frame!

After the second cleaning 5 days passed and no new lining no towels not even toilet paper.

I stayed on the 9th floor and the water pressure was a trickle - really bad.

Carpet appeard to be clean, no stains or weird smells.

Hallway carpet to room was badly stained and dirty looking 
Wouldn’t stay again….

The rest of the room was clean as well, except the carpet should be replaced as it's old.

Dirty, smelly, with old carpets and TVs, the staff is really nice and willing to help, Im sure they would have moved me into a better room if they had any to offer.

The carpet was so dirty my husband left black footprints on the tub floor.

The carpet showed it needed better vacuuming.

From a rude Alex at the front desk on our arrival for a visit with our daughter at UA, to the 1950's Casita which had NO hot water, a fecal stained chair, ripped carpet, no outside lighting for an out of code and dangerous sidewalk.

The hallway carpet was stained and needed replacement.

The bed was not comfortable, carpets were dirty, finding a dirty towel and dirty pillow cover was not nice.

Carpets are dirty, Sheets old and lower quality.

The carpets were not clean looking either.

The tub in the bathroom took all night to drain after showering, carpet was dirty (the bottoms of my feet were visibly darker after walking on it), the TV worked sporadically, and the rooms were not sound-proofed at all (as exhibited by the events that happened on the patio next to my room at 3am one of the mornings).

Carpets are stained, bathrooms are grungy, lighting and outlets are dated.

but the carpet and furnishings are old and only so clean you can get the carpet.

They first tried to give us a room on the second floor with stained & loose carpet in the hallway and room.

The hallway carpet was very old and terribly stained and the hotel rooms are in need of an update.

The cookies were good and the front desk staff was friendly.

The staff was very friendly, nice and helped us any questions we had.

The gentleman helping me was friendly and knowledgeable.

One staff member which was especially nice, courteous and went above and beyond to make us happy was Nolan P. Any request or problem we had he took care of it and was exceptionally friendly.

Front desk staff was excellent - friendly and efficient!

Hotel is well maintained and staff is very friendly.

The staff are all very friendly, we love them.

They are always friendly and this time we had our dog, there were zero hassles, it was a great visit.

the entire staff were very friendly and welcoming.

They did what they could to be helpful and accomodating and were friendly despite it being a fully booked weekend full of challenges.

Front desk staff friendly and very helpful!

From the restaurant to housekeeping everyone was prompt, friendly and professional.

We were on the second floor and immediately upon entering the room it smelled musty and my wife said it smelled like cigarettes.

Originally we got a different room that was musty and ac wasn't working they immediately got someone to fix it and gave me an option to switch rooms and made sure we were pleased.

Room was old, dirty, musky, dark, looked very old.

Vents in room were filthy and clearly never cleaned.

It is outdoor access, stairs only, dark corners and a dark parking lot with mattresses and debris littering the edges of the parking lot.

We finally took a decrepit elevator with peeling walls and walked through a mildewed and filthy carpeted hallway to arrive at our room which was fine

however, they provide the tools to help eliminate the smell.

The decor is outdated, the bathrooms in the individual hotel rooms are icky (though I heard a manager saying almost all have been redone, so maybe I just got unlucky in my room assignment), and the common areas need routine maintenance (chips in wood trim, scuffed paint, etc).

The lobby smelled like sewer and the restaurant was part of the lobby so it was hard to eat food and smell sewer.

Little downsides: my room smells like smoke and I can hear the baby crying in the next room.

Shout out to hotel staff: Stevie, Barry, Maddie, Renee, Arie, Alex, Steve, and Mario who were all fabulous!

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