One of the coffee machines was out of service the following day and was still out of service for the remainder of the week.

but you can not change them at any time throughout your stay 😡 disgusting 

It’s classed as a 4 star hotel with 4 star prices but there was no 
Complementary water (small bottles at 1.2euro)
tea/coffee facilities in the room, we eventually managed to get a kettle and cups but were told we’d have to buy any tea/coffee/sugar needed
no iron/ironing board had to keep asking and eventually got one
Sheets don’t even fit the bed just laid on the top of bed

We had food in the hotel bar a couple of times and on one occasion my wife’s Salad came ten minutes before my food and when I questioned the waiter he said he was stressed because the coffee machine was broken!

Tea and coffee available in the room (no milk).

however if you go down and ask they will send a further teabag and a sugar up - WTF - and this is  supposed to be a 4 star hotel and spa.

There wasn’t a kettle or any tea/coffee facilities

Also that I should not have to ask for teas, coffees when they are advertised on the web site,
Overall 

How one was supposed to have a coffee is anyones guess?

The room stated on the website tea and coffe facilities hence they said no milk or spoon or coffee just a cup a tea bag each and a kettle big deal what could you do with that so you had to go to the bar to ask or suffer or buy something at a shop.

Overpriced, overrated, tired rooms in need of refurbishment, breakfast rationed dry bread and croissant with a meagre amount of thin cheese and ham, coffee or tea €19.90, the only pleasant experience was the young waiter in the dining room,

but when going to get a drink there were two mugs with just sugar and a file of coffee nothing else- no milk !

There was a kettle and two mugs with one sugar and I think a tea sachet in it along with a useless plastic stirrer.

On arrival there were 2 tea bags and a card saying ask for more if needed.

The next day the breakfast was plentiful with lots of choices, we were told we could remain around the pool until we were ready to leave and then and when we did we were home with the kettle on and a nice cup of coffee within 20 minutes, no traffic jams . .

If you wanted coffee/milk/other tea, you had to ask reception for it.

No coffee/tea facilities in the room, which apparently is the norm in Spain.

Tea and coffee facilities consisted of two tea bags, no milk or sugar.

Firstly reception staff were very helpful when we initially enquired so we made a booking later that morning,  Restaurant was lovely, nice and airy, staff were amazing, attentive and friendly.

We were welcomed by friendly staff both in the hotel reception and the hotel spa.

Staff are always really friendly and happy to help with any needs.

All the staff were friendly and made our holiday.

The hotel is very clean and I found all the staff very friendly and efficient, special mention to the pool bar man who works so hard.

and the staff were uniformly friendly, professional and excellent, which really showed off their country in a positive light.

As soon as we arrived we were made very welcome by the staff who were very friendly and helpful.

Staff were very friendly and moved things around to let us stay in the same room

An overall excellent experience, reception staff attentive and friendly, Hotel is presented to a high standard, providing good facilities.

All of the staff were very friendly and efficient and we would particularly like to thank Ana in reception for her help with the small problem we had with our original booking.

The Hotel is clean and comfortable with friendly Staff.

Also the lady from the reception was very friendly!

The staff were very friendly and helpful.

The staff in the spa which we unfortunately forgot their names were friendly, caring and professional.

but were checked in  early by a friendly lady on reception.

Friendly staff and a lovely hotel, what more can you ask for?

We both had a super time and the hotel staff were all really helpful, friendly and the hotel itself was really nicely laid out.

It was chaos with no organisation from the staff.

Can't fault this place, lovely clean rooms, superb staff, gorgeous pool area, breakfast is excellent very big choice, immaculate gradens we will definitely be back loved our week here, reccomend the little don carlos bar and 222 itallian next door great food and drinks at both, 5 stars all the way.

the shower is the best ever, reception staff are pleasant too.

The hotel was of a good size, nice facilities, clean, helpful staff and uncomplicated food.

Lovely hotel in the main communal areas and staff were lovely

There was also a lot of banging from building work at the hotel and one morning we were sitting in reception and the reception filled with dust so we had to quickly move to the bar area.

People very nice both at reception, restaurant and anyone we met.

The staff were great, very professional and accommodating for all of us throughout our stay.

Service with a smile..so rare these days.

All staff couldn't  do enough for us all and why we visit all the time.a gem hotel in Rojales and Aroa a gem in the hotel for that special  haircut and massage  Wow

The food was first class along with the staff.

We noticed the difference in service right away and the smiles and laughs had gone.

Hotel La Laguna Spa & Golf

coffee

Free parking

Free High Speed Internet (WiFi)

Pool

Considering that there aren't any tea making facilities in the rooms, it was very disappointing to find that complimentary water was only provided on the first night.

One small let down there are no Tea/Coffee making facilities available in the rooms, if you like a lie in and miss breakfast as i did daily a Coffee when you wake up is a must!

Tea and coffee facilities not available in rooms.

2, No tea/coffee station in any of the rooms, Come on la Finca - I have stayed at many 5* hotels and I have never come across a room without Tea or Coffee in the room.

but again only picnic, but he did offer to put out some coffee and tea for us, but can you believe they served this in thin plastic water cups!

but having stayed in similar rated places I would say 4 star, with a few tweaks could be 5 star .The little things make the difference, the rooms although clean and comfy had no tea making facilities, no iron, 1 bottle of complimentary water in 4 days and we were left just 1 bath towel on occasion.

There are no tea/ coffee facilities in the rooms, the door to the balcony cannot be shut from the outside so i would imagine all the mosquitoes can get in during the summer if you want to sit out there.

but no Tea or Coffee making, Alarmingly there is no way of locking door from inside, so if you are undressed you need to move pretty quickly if the maid enters.

We had also cancelled one round of prebooked golf according to the hotel's terms 2 days prior to booked tea time and returned the golf voucher to the reception.

Only one thing I did miss in the room was a tea making facility and iron

The only thing I really needed was a kettle or tea/coffee making facilities in the room.

but so very full no room for pudding or coffee.

One astonishing point is that in this "five stars" hotel you won't get the possibilty to make yourself a tea or coffee in rooms.

2 disappointments - 
1 - no coffee or tea making facilities in room.

My sister in law, who had already been at the hotel for a few days, went down the cafeteria only to be told no they would not make coffee.

However, the staff should provide tea & coffee facilities in the room and a mosquito killing facility.

We were lucky to get a 1st floor room overlooking the pool, (2212) There are no tea or coffee facilities in the rooms so be prepared to pay extra delivery charge for the pleasure.

There are no tea or coffee facilities in the rooms so if you wish a late night coffee or tea be prepared to pay a 5 euro delivery charge for the pleasure.

Sad not to have tea/coffee making facilities in the bedrooms and coffee in the buffet breakfast room was a bit of a problem at the busy breakfast

The rooms are superb, the staff very helpful and friendly and the breakfast was excellent.

The staff were extremely hard working and very friendly, polite and helpful.

The staff are amazing and very friendly, they go out of their way to please you.

The hotel staff generally were very polite and friendly.

Friendly welcome and good food at the nice bar made this an enjoyable day.

Staff were all exceptionally lovely, helpful , professional and friendly .

Service is extraordinary, especially Marta Mena is very friendly and helpful.

The bar staff, especially Inaki, were friendly and gave quality service, remembering our drinks each night.

Staff were friendly, efficient and helpful - all in all a very pleasant few days stay.

Our driver was lovely, helpful, friendly, he seemed to have taken on a few roles at the resort and did all well.

This place is very good for food and golf , staff very friendly , little bite expensive heh is you want to chill out it’s all worth it , located well of the main road to Los Montesinos, l would recommend this place to any one to go and try out you won’t be disappointed

The staff are Really friendly 
The rooms are outstanding, the shower is one of the best showers any were.

Amazing views, a lot of residents are ex-pats and a friendly bar and restaurant area at the front of la finca.

The hotel has lovely views from the balconies on the top floor and the service is friendly and the rooms are what you would expect for a hotel of this price range.

All reception staffs are very friendly and helpful.

This is a modern hotel with very friendly staff who try very hard to please.

Apart from that, the hotel is attractive and does a nice breakfast ( although baked beans were Luke warm everyday) most of the staff are friendly

When we arrived we were greeted in a friendly manner.

Othewise the hotel staff was very friendly and the breakfast good.

We then asked the staff at the bar who also couldn't help where the wedding was.

On Sunday it was raining heavily and I asked the hotel to call the Marquesa Golf club for them to issue a rain check.

At 13:23 on Saturday 5th, I called back and asked to re-arrange my tee time due to the thunderstorms, and I was given a revised tee time of 15:00 on Sunday 7th April - today, and I again checked that the price was still the same.

The next day I asked another male receptionist,

I then asked if during the course of the day someone could get me a throat spray from a pharmacy and again received the same instant ‘NO’
They showed not the slightest interest in my predicament whatsoever.

When I complained to the receptionist about the gym debacle, particularly no lighter weights being available, he said I should have asked him for them - grrrr!

Once again we complained about the water and we were asked if we could wait for about an hour to get warm water!

We separately asked for a bedroom to have a door.

However, it really, really bothers me when I am served items like bread, or appetisers without being asked, and then being charged (a lot) for them when the bill arrives.

This was not the case they asked if I wanted to arrange flowers and wine obviously with a charge.

although we weren't asked if we had an allergies; something we would have expected.

I asked the manager to come to my room to discuss these issues as I was very disappointed he apologised and was going to work out some compensation as this wasn't the service he would expect us to recieve.

I asked for a fan to point at my son, not possible.

I booked this via phone a couple of weeks before and asked if the treatment offered in the deal could be changed slightly, (my friend preferred a facial instead of the massage offered) this was no problem.

When asked we were told that they wouldn't open it except on a weekend and we couldn't see the manager till next Monday.

above and that they have just kept my goods for them to deliver it to me on my request.

but there was even an unwillingness to accomodate our request for a hair dryer.

Asked to use indoor pool and was informed I had to pay 18 euros -90 mins unheard of in any other hotel !!

GUESS WHAT we were asked to pay for them??????

Outstanding hotel and the staff were amazing .

The bar and breakfast staff in particular were very welcoming.

I stayed there for 3 days at a wedding in june, and the hotel did that very well,  this is a fine 5 star hotel, the things standing out is how good  and polite the staff was, and the breakfast was very good,

Let me start with the good things - nice service at the reception, nice people in general.

The hotel supplied the entertainment for our first night, a fantastic lady called Paula Moline, who was the most fun and engaging singer.

The most beautiful setting, great staff, and fabulous food.

The staff were magnificent throughout the resort - from Christina in Reception through to everyone we encountered in the Bar, Restaurant, Spa.

We recently had my sons wedding here and it was amazing, the staff were brilliant and very attentive.

It overlooks the course and has stunning views, on the Friday there was an amazing Spanish lady singing whilst we ate and had a few drinks.

The bar staff changed in the week 3 times and they varied hugely in efficiency.

We recently stayed at the La Finca Golf and Spa resort on the Costa Blanca and were impressed by the cleanliness of the modern suites, the friendliness of the staff, the outstanding pool area and manicured gardens.

All the staff there are talented professionals. Enjoy.

Hotel La Finca Resort

request

The bain Marie's didn't seem to have hot water under them and when they brought new food out, it just came out on a trolley with loads of other dishes so by the time it has been to all 3 stations, it's cold.

Selection was limited and all the food was cold.

The food in the hotel was horrendous as it was limited because the time of the year and it was freezing cold had to heat in the microwave.

but the pool a little cold at this time of year.

however quite cold as the heater/Aircon unit only blew ambient December air.

but naturally water cold in October, plenty of beds, tested frequently, washed down each morning.

The buffet breakfasts were either cold fried and frazzled eggs or uneatable Spanish sausage.

The annex faces north and at this time of year at least, is in the dark and cold.

Lukewarm, and at times cold, poor quality all round..

Fried eggs and other " hot" dishes from self serve buffet were cold. .

Bacon sausage egg beans etc was cold most mornings.

Cold fried eggs stuck to a tray are never appealing.

Hot food was cold if you were late down not much left everything cleared away by 10am.

At night I waked up and it was so cold in the room.

However, the bacon and fried eggs were cold and slimey.

Very nice hotel with very good food,breakfast ,lunch and diner was much to choose .The very friendly staff every were in the hotel.

The staff were friendly,  check-in was smooth

Thankfully we found all other staff very friendly esp room maids and reception.

Very friendly and helpful staff and all in all an excellent week away .

All the staff spoke good English and were very friendly.

Rooms cleaned thoroughly daily, piol area cleaned daily, the staff from receptionists to waitresses were super friendly.

The staff there were very friendly and were always there to help if we needed assistance.

We arrived around noon after an early morning flight, reception was bright and fresh and reception team friendly and helpful they advised our room wasn’t ready

Staff very friendly on checking in and out.

The Reception staff were all exceptionally friendly and helpful.

Very clean hotel and all staff are friendly and helpful 10/10.

The lobby is nice, staff are really friendly and work hard.

Superb friendly hotel with excellent food  and simply could not fault this hotel
Only stayed for a weekend in winter

Good Points, Lovely hotel with great views, clean rooms, friendly staff, good breakfast spread, decent priced bar and well placed for trips out to lovely seaside restaurants.

there was a lot of entertainment for kids which was indeed fun to see and hotel staff were friendly and helpful,  Avery good selection for breakfast.

Most of the staff were friendly and very few knew English.

Thank you to all the staff for the super friendly and genuine service you all gave.

Every member of staff was friendly and helpful.

Evening entertainment poor, live music twice weekly OK, quizzes  were spoilt by poor sound system and unable to hear /
understand questions.

BOOKING EXPERIENCE - very unhelpful, rude & poor communication by hotel
FOOD - absolutely horrendous.

By checking into our room we noticed the poor general state of the room.

Sloppy porridge, brocoli and poor quality of a selection.

Noisy and poor isolation
weak tasty food.

The entertainment was pretty poor, mainly just young "animation" people playing music and hoping guests would get up and dance, which they didn't really do.

The food at both breakfast and Dinner was quite poor with a very limited selection.Only hotel have ever been in where there were no boiled eggs at breakfast!

however was TUI, we were amazed how poor the service was on the break.

My few poor words of Spanish came in handy from time to time,

The in room safes has to be rented and are not complimentary and is in poor condition.

Whilst I was there it was mainly Spanish tourists and they definitely got a better service from staff despite being very noisy and leaving mess behind whenever they left be it the pool, restaurant or terrace area.

The pool area became very packed and noisy.

The only thing we were dissatisfied with was the behavior of the hotel reception when they did not want to call an ambulance for our little daughter (suddenly blocked spine, she was lying on the bed and every little movement hurt her, she was crying).

The pool area is always very noisy throughout the day.

The rooms are not very well sound proofed so we had someone banging on our wall one night when we had the TV on and you hear every chair move or loo flush.

Walls were thin and you could hear your neighbours.

Lots of evening activities which perhaps were a little noisy if you wanted a quiet drink.

The walls are way to thin, you hear your neighbours too much.

When we arrived, our first impression of the hotel was it was tired, brown wooden doors and frames, old floor tiles and very noisy.

but when you have kids banging on your door over and over and running off it gets a bit annoying.

We were on the 8th floor, and one downfall was that we could hear the water running clearly in the room above and chairs scraping/doors slamming as the walls are thin.

The whole trip was horrendous from start to finish, I’ll be honest and wasn’t just due to the hotel, never again in torreveijca!!

The only downside is that the walls are quite thin so can hear easily from the rooms either side and above.

Thin walls between the rooms so you can hear the neighbor talk.

I opted for a room on the fifth floor in case it became noisy on the lower levels.

You have to get there early doors tho as the Spanish who eat later in evening get very noisy indeed so when the restaurant is full you can’t here yourself think .

Another thing we didn't like was that we had to walk through a cloud of smoke every time we entered and exited the hotel as the smoking point is right there.

These patrons were allowed to smoke both at the pool and areas surrounding the pool while guests that were there previously were not allowed double standards to me.

Although not hugely important, no smoking or vaping is allowed anywhere in the outside facilities.

Worst hotel ever stayed in wouldnt let my dog stay here and the food wouldn't even give that too my dog paid for 3 nights as pictures on website looked ok we was there for an hour as depressed us that much had to get out of the smelly awfull place

In a corner we saw a quite huge spot oh black mould, a fungus that can provoce bad allergic reactions.

The breakfast was DISGUSTING - Do NOT stay here !

There was even an unbranded yogurt type stuff which was disgusting.

In room B-123 was awful smell of urine from the toilet and the seat on the toilet was YELLOW!

even worse, the cottons were falling off the towels, and also strong smell of bleach

The room smelled like it had not been opened for several years, and it was hot and sticky..The furniture was old and curtains and AC was beond outdated.

Clean comfy beds
All staff friendly/helpful.

Hotel staff always willing and accommodating.

But again for what the guys did they were still brilliant.

Many of the staff didn’t speak English particularly well

Even in broken English staff were always more than willing to help and support you with whatever you needed and we had no issues.

Good clean pool area and helpful staff at poolside bar always serving with a smile.

We were never asked to join in with any of the daytime activities and were actively avoided by the animation staff when they came around the pool.

RECEPTION - very pleasant staff - helpful and efficient.

Staff are excellent, nothing too much trouble.

Oct, 29, 2023

Sep, 20, 2023

May, 28, 2023

Nov, 26, 2022

Nov, 11, 2023

Nov, 2, 2023

Dec, 10, 2023

Oct, 15, 2023

Oct, 23, 2023

Oct, 15, 2023

Jun, 11, 2023

Sep, 22, 2022

Sep, 23, 2023

Jul, 3, 2023

Mar, 27, 2023

Oct, 19, 2022

Oct, 12, 2023

Jun, 13, 2023

Sep, 8, 2023

Jun, 25, 2023