-The checkout process took 20min longer than anticipated due to this deposit issue.

however, the hotel staff apparently had no idea how to refund the deposit correctly.

All staffs are professional and friendly.

Great breakfast buffet
VERY responsive and friendly staff.

I found during the trip that the staff were wonderfully friendly and eager to please.

The staff was incredibly helpful and friendly.

Good location, nice rustic decoration abd staff is extremely friendly and helpful.

Also not gay friendly and some employees would keep staring as you are not normal.

The staff was always extremely friendly and helpful.

The staff were extremely friendly, attentive and professional.

Add to this the amazing food whipped up by a friendly French Executive Chef and you have a truly complete five star experience.

Great service provided by super friendly staff.

It started with the staff being on point, friendly and welcoming.

Checkin
Super friendly front desk warmly greeted me at checkin, patiently explained everything about the property and his recommendations about club lounge and breakfast choices for my club level 1br suite.

What we are seeing is so nice and unbelievable, Thanks so much, Mr. Jordan for you and your team very professional and tailer made job this time!

He contacted the driver and asked him some very detailed questions.

And each time once we check in this hotel, we are always impressed by Ivan Yang’s professional manner and smiling face!

This time stay was impressed by the club team again.

It's my first time stay there and as the titanium member I could feel the elite appreciation from the service team.

During my staycation, all the staff performed very well.

Every aspect here, from service, catering, to guest relations as well as COVID-19 prevention, is extremely professional, integrating a terrific service chain.

Mask is required for all the hotel staff, and this hotel provides hand sanitizer on every convenient location.

The staff is well trained and attentive, especially at the executive lounge.

Everyone we met here has a smiling face and greeted hotel guests warmly.

The service in club lounge is truly best-in-class, timely, proactive and detail-oriented.

From front desk to room facilities, room service , fitness spa etc..everything is perfect.

Her humor and her smile really glorified our experience at the hotel.

The hotel grounds are my favorite in the world and the staffs quality matches the design - exquisite.

The other day, I lost my stuff in taxi, and I called the driver.

They do not help to call for taxis and they will just direct you where to walk.

She had also arranged for our Yule Log to be boxed and refrigerated overnight, and for a taxi to whisk us back to our home.

I still cannot understand how can they not call taxi for us!

When we asked a door attendant to hail a taxi, he smiled politely and said he was too busy to help.

Hence, it would be easier for you to direct the taxi driver if they have no idea where Ritz Carlton is.

The Ritz-Carlton, Tianjin

taxi

deposit

The St. Regis is right on the river and near many attractions, making for pleasant walks through the city.

Many attractions are in walking distance (e.g.

The location is very nice, by the river and walking distance to many different shops, restaurants and local attractions, happy hour at the lobby level bar great!

Porcelain House – this attraction is across the river.

This area close to many attraction in Tianjin, I have a good time here.

Adjacent to historical commercial area & famous attractions.

The hotel was in a perfect location near all the main attractions.

The St Regis has the best view of Hai River, and fantastically located for the best upmarket mall in Tianjin and many top attractions in Tianjin.

Nearby several tourists attraction and shopping centers.

Cons difficult yo control temperature in rooms.

We were unable to regulate the room temperature on the control unit in the room.

The only downside, which is out of the hotel's control, is playing frogger across 2 busy streets to get to the other side.

I stayed at the JW Marriot in Beijing in the fall, the climate control was immediate and true.

The only minor issue was the pressure in shower was very week in room 1236, and the rain shower trickled, and the control for the shower was too distant from the shower spray.

Also, the room temperature control and shower water control were unreliable at best, truly un cooperative at worst.

Another quibble - the shower controls were so complex and unmarked that it was hard to figure how they operated.

although this did has its draw backs especially when controlling the music as the volume control often took to long to reach the network box and we ended up with it blasting out.

Apparently, the hotel engineers are still working on the temperature controls and all they could do was provide a small portable A/C unit, which lowered the temperature a mere 1ºC to 25ºC which is still hot thus making it very unpleasant to sleep or hang around the room.

Real annoyances were the slow internet and the security elevator.

The elevator tells you it's in the basement, so I headed down there and walked the entire floor and could not find the gym.

While, only 2 things not very happy:
1) There were 2 rooms on 7th Floor occupied by a local company promoting their products & services, so there were always a man & 2 or 3 girls standing in elevator lobby chatting, eating and littering around, and many visitors coming up & down, which was very annoying & risky.

Service is ok. 
Food was very average and somewhat "Chinafied"so to speak..not your typical St Regis..the best part was when a local family entered the elevator with us, and their child proceeded to urinate in the elevator.

- happy hour, free drinks from 5 to 7pm
- live music 

Can improve:
- swimming hats were mandatory, we had to buy them there because we didn't bring any
- the wonton noodles i ordered for in room service dining were not that great for that price
- more assertive attitude for some staff members
- better explanation how to use the hotel keycard, especially in the elevator, can be annoying
- a humidifier could be offered as said on the hotel's website,

We walk to the elevators and found the lobby bar still open and serving.

Quibbles: the card key system in the elevator seemed to be hit-and-miss - we were hijacked a couple of times.

but is hard to find - signage once you get off the lift is poor.

The service was impeccable, Ayden our Butler was so accommodating and friendly, anything we wanted he arranged.

Service level is good, staffs are very friendly.

The staff were overly friendly and helpful.

She was bright and friendly, English speaking and professional.

Staff is always very friendly and attentive and fluent in English.

Beside the location, the staff is very helpful and friendly, you will feel home and welcome straight away.

The team is excellent and special thanks to Jimmy Ji - St. Regis Butler Service for the friendly and helpful approach towards the visitors to guide them nicely about the hotel services and the visiting places in Tianjin.

The views are fantastic and the staff is really professionally friendly.

All the staff members I encountered were friendly, helpful, and spoke excellent English.

Always friendly and smiling, ready to take care of your requests and send you off for your day well-fed.

Staff in this restaurant is very friendly and courteous.

Special thanks to the staff to the spa centre who were friendly and professional.

I enjoy staying at this hotel for a lots of reasons:

A) Great atmosphere (Happy Hour is awesome)
B) Very nice, friendly and professional staff
C) The restaurant have great food selections as well as the bar
D) The location is excellent- Next to the Haihe river
E) Across from a great Mall (Riverside 66)
F) The rooms are nice and roomy.

The staffs are pleasant and very friendly.

The staff are very friendly and they will try to remember you and your preference.

The staff was friendly, service was impeccable and the ambiance was so relaxing.

beer and wine and delicious food for free in a very good atmosphere with live music and friendly staff serve you and the boss take care that you feel at home.

As on my first visit, I was a bit dissapointed with the cleanliness and maintenance of this Hotel, I can say that this has obviously improved.

it is not the everydays houskeeping, it seems to be, that there is no plan for frequent maintenance and Basic cleaning.

You need to contact an employee who then needs to contact maintenance to turn them on.

I called and they sent two maintenance fellows.

Great view over the river , amazing Butler team, and excellent F&B services.

Thanks to Mr Mark and his team provided such a good service.

Still , Carlsberg on draught is ok.Service is good from front desk to bar to room service

After asking the front desk, they openly admitted there is no more business Centre in the hotel. Unbelievable!!!!!!

Front desk is great and quite fun to chat with,

I’m really eager to come back in summer to enjoy the riverside view 

Recommend it for business meetings.

The service is perfect and employees are attentive.

Finally , most of the staff are young and very helpful ,

A special thanks to our host and the F&B team making this yet another Thanksgiving to remember.

But the Mr. Burak (the Turkish FnB Director) and his Chinese servers,
He welcomed me to the hotel with a warm hug and grin, 
And took me to the St. Regis Lobby Bar for a gin
I asked the about dinner his team was working its magic to prepare
A buffet of delicious courses and flavors were filling the air,
I went to my room where I was welcomed with fresh fruit and macaroons.

butler service eager to help: Check
They not only delivered what they should but also exceeded it at every level:

- Needed a band aid for a cut: done.

Every whim was seen to by staff that always had a smile on their face.

The St. Regis team really done a great job again.

Make sure to scan the QR code to become a member…I believe a whole duck was 268 yen, the membership brought the price down to 228 yen.

While you can lower the temp, you won't get lower than 23.5.  you can only truly control the fan speed, you can hear it change.

my only complaint is that I think free Wifi should be included in the room.

But such a hotel cannot charge for internet, let alone have such a slow one.

but one would expect the internet would be free which it was not for me.

Internet connection was not free (100 RMB per day) and this is something I still found unacceptable in Hotels, as this is today the most basic service you need to get in a Hotel room (this is like charging you to watch TV in the room).

Then, there's the large glass partition separating the bathroom from the bedroom with only a small partial curtain so that it's not possible to use the bathroom at night without streaming light into the bedroom, potentially waking your partner.

The St. Regis Tianjin

wifi

control

maintenance

elevator

attraction

porcelain-house

a huge hotel should be able to afford a mechanic to fix their AC within an hour's notice, let alone 4 days.

Toilet didn't flush and had to call the staff to fix the air conditioning 3 times.

In our room, one of the electrical sockets did not work and after calling housekeeping, the technician said it could not be fixed, and did not give us a reason why it could not be fixed.

The windows are fixed so could not let the cool outside air in to sleep .

2 nights in a row needed help to reduce the room temperature and get aircon working which incidentally wasn't fixed so had sleep in 23 degrees!

The engineers left with some dirty boots marks and finally fixed the bathroom lighting mid afternoon.

Because they felt I should not skip a meal, they went to the kitchen and fixed a small to go meal so I would not get hungry while I worked late that night.

They will try to charge you for things that should not be charged for, such as extra bottle water in the evening, the people that fix your air conditioning expect a tip, and when room service is ordered they expect a tip

Things don't work in the room and no one knows how to fix them.

have stayed before and as usual check in , front desk alway friendly and helpful.

Thanks Ms. Jenny who is the manager of the Executive lounge, treated nice and friendly from into the lounge and also time for checked-out.

Rooms functional, big enough, friendly staff.

Jenny makes sure it is relaxing and friendly at the same time.

I would like to give my gratitude to Jenny (work at Lounge), who is professional, warmth and friendly.

Staff were very friendly & accommodating.

Kudos especially to the folks at the club lounge for their warm and friendly reception during my time there.

Always a friendly smile and good humour which makes my stay at Westin hotel very enjoyable.

The rooms are very comfortable - actually luxurious - and the staff is very friendly and nice.

It was a very warm and super friendly welcome and treatment.

Staff at the Chinese restaurant was helpful and friendly and the food is good.

Most of the staff are friendly and helpful when they are not looking at their phones or chatting amongst themselves.

The Exective lounge is nice, the staff is friendly, and the food is good.

They are friendly, helpful and really do try hard to make you feel at home.

The hotel is centrally located and check in staff were super friendly having a room ready for me despite checking in extra early.

Hotel staff was friendly and helpful, and had no problems in communication.

Clean rooms and amenities, helpful, friendly and most courteous staff, everyone always willing to go out of their way to help and never say no to any request.

The initial check-in and poor restaurant management did their damage to customer's first impression.

guess other poor services need not be mentioned.

Possibly struggling ahead of the influx of Davos visitors,this visit was characterised by poor service and inexperienced staff who failed to communicate when things went wrong.We arrived late in the evening,so ordered dinner in the room,but it never arrived.

The supervisor said the new supplier of the cups provided some poor quality lids and they would contact them, they seemed to know that.

I was surprised to find their "Heavenly Bed" was such a poor condition.

but I give it a very poor rating due to the dangerous mold health hazard as well as the service levels are more to a 3.5 to 4 star hotel NOT 5 star hotel as advertised.

The breakfast was pretty poor on choice and the service was low compared to other hotels in Asia - difficult to get a smile.

The first was the language, I found in general poor levels of english and

But, their professional support and patient assistance were indelibly engraved in my mind.

Most of the employees here are quite nice,

The staffs were courteous and always greeting us.

They offered great assistance and good help during my stay.

The reception staff were excellent and made myself and my wife feel very welcome.

A few of the front desk clerks are awesome

but yes there was a paper in the room on the desk where there normally is a welcome paper so I didn’t read it.

the staffs are well trained and efficient .

Simply put her professional and personal touch seemed to make everything feel right.

Lounge club is very helpful, thanks Jenny Wang who always nicely and smiley.

One bright spot was the F & B  manager, Michael, who was great with his service, communication and reaching out to guests.

The front desk was polite, customer centric, and extremely helpful.

Every staff that serve me subsequently at the club lounge like Koko, Jenny, etc makes me feel so at home and are all very helpful with my numerous enquires as a first time tourist in Tianjin.

The staff of the Room Reservation and the Front Desk are all very helpful and professional.

Next morning there was no running water, they didn’t inform me at check in,

The shower didn't drain and water wound up all over the bathroom floor.

At first I thought it is the shower head dropping water,

There were still little insects/flies in the water basins, I suspect the water pipeline or somewhere was really dirty and the insects could fly through them and something in the process is seriously wrong.

And then, the glass partition in the bathroom was full of water mark and "hand print".

The change rooms are also poorly maintained with still water and towels thrown everywhere and the pool attendant does not clean the lockers, once you have finished using it, he just puts in a new towel and locks it back up, no wiping or sanitizing from all the wet and sweaty clothes from the previous user.

Was concerned that the water would spill over into the area outside the shower "room"

but the changing room had an unpleasant smell and the automatic cold water shower at the pool entrance is something the hotel should change.

but the pillows at this location were stiff and the water pressure very weak.

The Westin Tianjin

poor

water

The only negative point was the A/C in the room wasn't put in use when we were there, despite of the warmer than usual weather (day temp 26C).

but the whole night there was a strong smell of tobacco coming probably from the air ducts.

Unfortunately the hotel turns off the air conditioning even if it is still needed.

The only thing I wasnt 100% about was the aircon system in the room - it didn't seem to work!

but the room was very cold even when I cranked up the thermostat to max the room was still very cold I can just imagine the heat in this room in the summer they definitely have a big problem with the AC in the room.

I would have pointed out that switching the aircon off didn't seem that smart then;

The second time I was there I did not have the issue with AC,

They do get rather warm when the curtains are open and the AC does not quite seem to be able to keep the room at an even temperature.

The only drawback is a bit warm in the room (during spring time)  as no aircon and requested us to open the window . ..

Location was ok - close to the Ferris wheel and Dabei Temple with a lovely view to the river.

Liked the ambience and people are very friendly.

I feel so comfortable with staff friendly services and breakfast with open buffet of variety dishes was so good.

Breakfast was adequate and staff was friendly.

The staff were very friendly and helpful.

Really good hotel with very friendly and nice staff.

Room always clean, staffs friendly, breakfast taste good.

The greetings, cleanliness, friendly behavior of staff, room service, A-1 foods quality with countless variety.

In the lounge the staff was very friendly and helpful.

But overall the experience was very positive with friendly staff, clean rooms and good food.

The lifeguard on duty was friendly and kept an eye on my children throughout.

The staff was extremely helpful, friendly and eager to please.

Hotel is perfect for business trip, good breakfast and personnel always friendly! As heard from others people, air conditioning system is loud in some rooms (I was there two times in two different rooms)

Buffet breakfast was decent and services were attentive n friendly.

The hotel has a very nice location and Tianjin eye view from the room is great.

Holiday Inn riverside located close to Tianjin eye.

Great location to go out grab some food or just to eat on site.

Easily accessible location and lot of places to see around the locality.

The location next to the river and the Tianjin Eye was good

Location in the heart of the city, good choice of restaurants and bars inside the hotel.

Buddhist monastery located close by as well

Feb, 18, 2022

Nov, 16, 2021

Aug, 9, 2022

Dec, 13, 2019

Dec, 5, 2019

Nov, 14, 2019

Jul, 9, 2021

Jul, 1, 2021

Apr, 9, 2021

Mar, 4, 2021

Aug, 15, 2020

Jul, 7, 2019

May, 13, 2020

Dec, 18, 2019

Sep, 28, 2018

Jun, 25, 2018

Jul, 24, 2022

Apr, 18, 2022

Oct, 7, 2020

Nov, 10, 2019