The rooms are nice and modern , if a little dark and as is typically Chinese the Aircon isn't very good.

The heaters were off on most of the displays and food was left cold  and trays were empty for 20 30 minutes each time.

but the heating was on full blast, and there was no way to cool it down.

Not possible to controle the aircon in this so called 5 star Hotel !!

Like the previous reviewer our main issue was with the air conditioning system.

The reason this is important is because the hotel had turned off air conditioning.

While you can lower the temp, you won't get lower than 23.5.  you can only truly control the fan speed, you can hear it change.

Bearing in mind the temperature outside was just above freezing it was all a touch bizarre.

My aircon also did not work and I heard many other guests complaining about this.

We experienced two problems during our stay, first it was the temperature of the room: it was really hot, and even when they brought an movie AC unit it still was hot.

The room did not have air conditioning already on.

A/C was locked so that you could not cool down below a certain temperature.

butler meant that I can not change it, as the aircon switch off when I am out and then it is too low engineering to cool down.

They set the thermostat to 8 degrees and said that the temp would be better.

Apparently, the hotel engineers are still working on the temperature controls and all they could do was provide a small portable A/C unit, which lowered the temperature a mere 1ºC to 25ºC which is still hot thus making it very unpleasant to sleep or hang around the room.

Our overall experience was good, i was just upset by some details such as the heater.

but they need to fix the air conditioning temperature, and lookm forward to being able to use the pool and spa.

It’s in central location and easy access to anywhere.

Have the best location, near CBD, Near shopping district, near the Italian area.

Location is perfect for strolling and jogging along the river.

I wouldn't pay to stay here.. the good part of the hotel is the location and the wonderful view.

the location is right in the center..the price is rather moderate.

The location is good and food is above average.

The location across from the Riverside 66 Mall provides a multitude of dining and shopping options.

It's location make it an exception compared to other hotels in Tianjin.

The Hotel is located right on the river so it’s easy to take a walk along the banks on either side which gives great views of downtown buildings and bridges.

I slept like a baby on my king size bed, 
I fell fast asleep as soon as I laid down my head 
The location was perfect just 5 minutes to the train, 
30 minutes to Beijing South even in the snow or rain
The rooms price were reasonable and was worth every fen (Chinese currency)
And for the Hai River view it’s even better than a hotel next to Tiananmen
St Regis Tianjin is a beautiful sight to see,
Just trust me!

Located in the central business district, near the Tianjin Railway station, classic elegance greets you upon arrival with understated modern decor in an attractive lobby environment.

I could not have asked for a better location.

It is located right in the heart of city.

What I like the most about this hotel is the location.

This hotel is located on the water front, and it has a bar space just in front of canal.

The St Regis in Tianjin in centrally located at the Haihe River.

The hotel is on an excellent location and the Butler service is outstanding!

The location of the hotel is perfect to transit anywhere in the city.

The hotel is well located, in front of the river for a nice walk or run, and at 100meters from the main street for shopping with a shopping center in front of the hotel.

Rooms are clean, we had a room overlooking the river.

The room was spotless and so beautifully clean, 
It was one of the best-furnished rooms I have seen.

+ Efficient staff
+ Very spacious and clean rooms with modern interior
+ Very good restaurant (dinner)
+ Great breakfast buffet
+ Stunning architecture
+ Still rather moderate room rates (good value for money)

Rooms are always clean - I always check under bed & closets, bathroom, etc., and never any "surprises".

This hotel is in a fantastic location with a beautiful view of the river and on the river walk, Be sure you ask for a river view room and a high floor its worth it, Rooms are clean

Front desk staff and room cleanliness were great.

It is overall a really nice place with excellent service and this time my room was really spotless and the aircon worked well - like one may expect from St. Regis.

The rooms were clean, of a superior quality and beautifully decorated.

Very clean rooms and food was nice with a few Western meals to choose from.

Rooms very clean with very comfortable beds.

The hotel is clean and the rooms are larger then others I have stayed in around the world.

This got to be the best St Regis in China in terms of services and value for money !!

Delicious food, great presentation, good service, excellent ambience.

Breakfast has plenty of options , and again , good service.

The service was impeccable, Ayden our Butler was so accommodating and friendly, anything we wanted he arranged.

Thanks to Damon and Mark and the team, they provided the best services to you.

Service was really good, in perfect English .

The service is perfect and employees are attentive.

The Butler text service is a very good way to overcome the language barrier , both ways.

butler service eager to help: Check
They not only delivered what they should but also exceeded it at every level:

- Needed a band aid for a cut: done.

The food and the service at the event were impeccable.

The service team that leaded by Burak did an amazing job, the whole setup of the room layout, food area, wine tasting area, private bar, mini stage for people to play some music.

The services is always ready for the guest.

The breakfast at Promenade restaurant is great and service is excellent.

Everything from the moment you arrive, until you walk out the door is of the highest quality and best service.

The team is excellent and special thanks to Jimmy Ji - St. Regis Butler Service for the friendly and helpful approach towards the visitors to guide them nicely about the hotel services and the visiting places in Tianjin.

People smoke everywhere you can smell cigarette smoke in hallways.

When I entered the washroom, I can smell lily, fresh flowers.

Upon getting into our first room, I noticed a strong smell of cigarette smoking and told the front desk.

The change in this river from rather dirty and smelling in the hot weather, to the beautiful clean river it is now, with walks, and parks most of the way down the north side from the Wheel to the Astor hotel, is dramatic. We recommend paying a bit more to stay in a room with a riverside view, as you also get a

Bathroomwalls have not seen a wipping Cloth since month, bathroom was smelling like a fishpond.

Not smokey and worn like most hotels would be after 2 yrs.

There was a strong sewage smell from the toilet area,

Shower area also smelled bad, no question of that.

but there would still be a faint whiff of the odour occasionally.

Although this meant that the hotel was spotless, it still did smell of construction and chemicals.

Great view over the river , amazing Butler team, and excellent F&B services.

Thanks to Mr Mark and his team provided such a good service.

Still , Carlsberg on draught is ok.Service is good from front desk to bar to room service

After asking the front desk, they openly admitted there is no more business Centre in the hotel. Unbelievable!!!!!!

The staff were overly friendly and helpful.

Front desk is great and quite fun to chat with,

I’m really eager to come back in summer to enjoy the riverside view 

Recommend it for business meetings.

She was bright and friendly, English speaking and professional.

Finally , most of the staff are young and very helpful ,

A special thanks to our host and the F&B team making this yet another Thanksgiving to remember.

Every whim was seen to by staff that always had a smile on their face.

But the Mr. Burak (the Turkish FnB Director) and his Chinese servers,
He welcomed me to the hotel with a warm hug and grin, 
And took me to the St. Regis Lobby Bar for a gin
I asked the about dinner his team was working its magic to prepare
A buffet of delicious courses and flavors were filling the air,
I went to my room where I was welcomed with fresh fruit and macaroons.

The housekeeping staff was attentive yet unobtrusive.

Cons difficult yo control temperature in rooms.

The surprise was in terms of facilities: several members of our team had issues with their room temperatures and in one case, required a room change.

The temperature was too high, especially at night time (we like a cooler room).

So, if you need your room temp below 22.5C, I would suggest staying somewhere else.

However the temperature of the room on my stay was way too hot, around 26' and could not be altered.

Also, the room temperature control and shower water control were unreliable at best, truly un cooperative at worst.

Our room was very warm, more thsn normal, they were trying to regulate the temperature

The St. Regis Tianjin

temperature

smell

service

location

staff

However, we received a phone call around 10 pm from the same person who helped us check-in and told us we had to change room since this one was booked by another reservation tomorrow.

The bedroom curtain wasn't working as expected, need to call housekeeping & the engineering department several times to get that fix it.

They do not help to call for taxis and they will just direct you where to walk.

I still cannot understand how can they not call taxi for us!

On the 4th day of our stay, the coffee capsules were not replenished and the coffee maker was not cleaned, we have to call to have the coffee capsules.

more than that, we didn't expect that they can remember our name, and call our name each time when they see us.

At the spa, a staff member had a loud phone conversation, apparently with a customer who was cancelling a booking at the last minute.

The room was clean and comfortable with a spacious size.

The room is clean and the bathroom is extraordinary modern.

Very great hotel, room clean and all necessary to stay, very good breakfast and restaurants with very professional chef and people to receive you.

Moving on, the rooms were well-appointed, spacious and comfortable.

The letters from Ms Amber and from General Manager, The room impeccable, the club lounge very quiet , elegant, excellent food, and of course the staff.

The bed is very comfortable,room is clean, service is good as well.

The room itself was immaculately clean, and beautifully laid out, with attention paid to all the little details that make life easier (coffee machine, bucket of ice, BluRay player that handled my USB of Christmas viewing), and the view over the HaiHe River was simply stunning.

[2] –  the rooms – very clean and modern despite the classic staying of the entire property.

However dining room service was so poor, server didn’t introduce each dish, just put the dish on the table, we ran out tea, have to go outside room to find the server to add hot water, no server in the room, we need anything have to wait and wait and go outside to find the server, and we booked and paid for is private dinning room, are they supposed to have a dedicated server!

When he found I was sweating, he kindly and initiatively opened a bottle of mineral water for me.

One of the bath towel had a smell of seafood or sea water.

Stay in the first night: the bathroom to leak, water diffuse room; stay the next night: the hotel outdoor activities, the sound is too large, in the room can not chat and watch TV; stay the third day early: because people need breakfast waiting.

We tried out all the little tubes of shampoo and body wash (Asprey Purple Water's thyme scent is lush), then dressed for dinner.

For examples, there is only 1 small soap,  1 shower cap, and 2 small bottles of water for a room with double occupancy  daily (we have to call service center to request for additional bottles of complimentary water on a daily basis).

It's a shame I couldn't tempt my wife down there, as she doesn't like swimming much - in this pool, she could touch the bottom and still have her head above the water (and save my neck in the bargain from being clung to!).

- Non-draining of the shower which caused the water to flood out to the main toilet common floor (my colleague suffered the same

The Ritz-Carlton, Tianjin

water

phone

Then they brought me a fan, which did nothing

And it doesn't matter if the open the windows or bring you a fan . .

If its a chinese policy of "autum = no air con" then would advise hotel to state this fact on booking sites

And no, window can be opened

I mentioned the air con was not working in our room which was just ignored by him.

Toilet didn't flush and had to call the staff to fix the air conditioning 3 times.

The room was HOT , even turning the HVAC system off stayed at a uncomfortable level .

Start with my room which when I entered was at 26oC (80oF) and after two hours with the air conditioning on did not get any cooler; with the hotel engineer trying to explain that this is normal room temperature in China.

2 nights in a row needed help to reduce the room temperature and get aircon working which incidentally wasn't fixed so had sleep in 23 degrees!

I am disappointed as I have been a fan of this hotel and starwood and I am platinum and has done over 120 nights with them this year already.

We found the air-con noisy and was not able to get the temperature below 22 C. This would not normally be a problem

If I had any gripes it would be that I found the room quite warm (26 degrees Celsius), and despite turning the thermostat down at night the room remained a bit too warm for comfortable sleeping.

They will try to charge you for things that should not be charged for, such as extra bottle water in the evening, the people that fix your air conditioning expect a tip, and when room service is ordered they expect a tip

But, could not get the air conditioner in my room to get lower an 26C.

Club lounge provided decent happy hour and afternoon tea.

Had early breakfast at Ground floor restaurant as Club lounge opens at 6.30am.

Lounge club is very helpful, thanks Jenny Wang who always nicely and smiley.

Every staff that serve me subsequently at the club lounge like Koko, Jenny, etc makes me feel so at home and are all very helpful with my numerous enquires as a first time tourist in Tianjin.

As on previous occasions, we again enjoyed our time at the Westin Tianjin - and especially our visits at the Executive Club Lounge around the Lunar New Year.

Kudos especially to the folks at the club lounge for their warm and friendly reception during my time there.

Also all the other staff of the Club Lounge was very friendly.

4) City tours guidance and assistance  after working time by Jenny who is the club lounge manager.

When we walk into the club lounge, i am the one who greet the female associate first.

This is surprising for a "5 star" concierge in the club lounge.

The finger food they serve in the club lounge during the evening could be the best I ever had in a lounge.

Especially, I am very grateful to Jenny&Will for the cordial hospitality they accorded me at the executive lounge.

Not a Smile at Check-in & telling you the Executive Floor Cub benefits -  very unlike any other Bonvoy hotels.

Overall I am not too impressed about this hotel as the services did not met the Westin hotels' standard despite the rescue from their great executive lounge services and good housekeeping.

We had access to the Executive Lounge where we could have breakfast and there was also a Happy Hour every evening where they served good food and drinks.

I stayed at executive floor which had its own lounge with food and drinks at the top floor.

Used executive lounge for free food and drinks.

Many thanks again to Jenny and everyone at the Executive Club!

Thanks Ms. Jenny who is the manager of the Executive lounge, treated nice and friendly from into the lounge and also time for checked-out.

If your budget allows, stay on one of the executive floors and let Jenny, Arial and the rest of the team make you feel as if you are more than just a hotel guest and enjoy the super service.

The people here is realible and warm hearted.I met a lady called Arielle Gao in the executive lounge and was impressed very much by her excellent job and guest oriented mindset.

I have to say that I was very impressed, good staff on reception, nice comfortable room, good executive lounge

Good executive lounge with small selection of food.

I had access to the executive lounge as well.

All of the staff were amazing from front dear through the executive lounge and concierge everyone was amazing.

The service at the executive lounge on the 20th floor is one of the best I have experienced.

The Executive team led by Mr. Lee is attentive and always makes sure our needs were met.

however do solute the services from the Executive lounge team lead my Sahar and the Gym.

Always taking an Executive Level room, I enjoy the view and food from a higher level, while the ground floor breakfast is just as good.

The best thing about this hotel is the wonderful staff - especially in the Executive Lounge on the 20th floor.

The Executive team led by the GM "Mr. Lee" is very attentive.

This hotel was located in the city center, next to Binjiang walking street and a lot of malls.

Location was great though, a short walk to subway station and "Five Great Avenues".

but this hotel is located in what I would call the heart of Tianjin.

My room was located on the upper floor with a stunning views.

The location is great due to the proximity to some of my favorite restaurants.

Good value for money with suotable location close to pedestrian areas and shops.

I was very happy with the hotel particularly because it has an ideal location within walking distance of the wu da Dao 5 lanes area as well as some other sites such as the antique market.

The hotel location is always a top priority in selection the hotel.

The hotel is new and located right in the center of Tianjin, very easy to get around.

but is still a nice hotel and the location is excellent.

It is located in the city center and is convenient to major businesses in the CBD, restaurants and shopping.

If you are on a business trip, the location is perfect.

The upside is the location - it's in the heart of town so everything is very accessible and lots of restaurants and bars on the doorstep.

This hotel is fine - a few good points are the excellent location within walking distance of shops and cultural areas and the very comfortable beds.

I also particularly liked the location of the Westin.

This hotel is located in the center of Tianjin, besides Nanjing Road, where are very convenient to go to any other place.

I called my company and asked them to try to rebook - they called the hotel and the hotel manager literally screamed at our agent for trying to rebook.

One point that was strange and to be fair only a trainee was dealing with my request .

When we first came in, without any greeting ,the first question they asked me how old is my son as they want to make sure he is not above 4 year otherwise they can charge my son.

My colleague asked to change rooms as his non smoking room reeked of stale tobacco.

First day, when I called the guest service to request tea, sugar and creamer when I came back from office in the evening, the lady

It took us more than half an hour to have our request fulfilled with reminders.

Every operation needs to be insisted on, besides of card accept deposit in USD (wanted only RMB), special requests to invoicing according to bookkeeping rules etc.

There was one staff standing near the front desk and I asked her why only one desk is open for both checking out and checking in.

By the time we checked in and asked about dinner in one of their many restaurants we were told they stopped serving at 10:00pm and that the restaurants near the hotel were also closed.

It even took multiple requests to get a map of the local area.

The tiped me over and I was fuming and asked the senior manager to speak to me immediately

While the main lobby reception was busy I finally caught the eye of a Front Office staff and having booked a club room, asked to be taken to the Club Lounge for check in.

Firstly, I asked for band-aid, the hotel staff told me that they are not free, CNY2.00 each.

When asked to replenish the bread at Breakfast, it took a while for the employee to do it and he seemed upset to be asked.

Fortunately, we asked a sixth, higher management supervisor who did her homework and reported the true information -- nothing remotely comparing to the previous versions.

However, I asked for a soft copy of my bill to be sent to me.

Good and nice hotel with clean rooms and very good breakfast including western ans Chinese food.

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