The rooms are nice and modern , if a little dark and as is typically Chinese the Aircon isn't very good.

The heaters were off on most of the displays and food was left cold  and trays were empty for 20 30 minutes each time.

but the heating was on full blast, and there was no way to cool it down.

Not possible to controle the aircon in this so called 5 star Hotel !!

Like the previous reviewer our main issue was with the air conditioning system.

The reason this is important is because the hotel had turned off air conditioning.

While you can lower the temp, you won't get lower than 23.5.  you can only truly control the fan speed, you can hear it change.

Bearing in mind the temperature outside was just above freezing it was all a touch bizarre.

My aircon also did not work and I heard many other guests complaining about this.

We experienced two problems during our stay, first it was the temperature of the room: it was really hot, and even when they brought an movie AC unit it still was hot.

The room did not have air conditioning already on.

A/C was locked so that you could not cool down below a certain temperature.

butler meant that I can not change it, as the aircon switch off when I am out and then it is too low engineering to cool down.

They set the thermostat to 8 degrees and said that the temp would be better.

Apparently, the hotel engineers are still working on the temperature controls and all they could do was provide a small portable A/C unit, which lowered the temperature a mere 1ºC to 25ºC which is still hot thus making it very unpleasant to sleep or hang around the room.

Our overall experience was good, i was just upset by some details such as the heater.

but they need to fix the air conditioning temperature, and lookm forward to being able to use the pool and spa.

Special thanks to Chef Kenny and Tina for taking care of my breakfasts and offered me special dumpling !

Travel websites offered better rate with breakfast.

Breakfast has plenty of options , and again , good service.

Breakfast was varied with various egg/pancake/noodle stations.

The breakfast had several western items each morning as well.

The Hotel itself is very clean and modern , the service and attitude from staff are excellent , and the breakfast options are extensive and of great quality.

Turkey with gravy, duck, and roast ham
This food brought be back to Thanksgiving in the South, where you say “Thank you Madam” 
As the toasts of thanks came from one and all
The underlying theme of “this is family” rang throughout the grand hall
I retired early that night from soo much amazing food and drink
Thankfully, I didn’t throw up in the sink.

One of the commun issue , employee not speak English very well only Chinese , so it s difficult and time consuming 

But good breakfast .

The food at breakfast and lunch buffets were delicious.

The breakfast at Promenade restaurant is great and service is excellent.

To start your day is a breakfast buffet offering that is excellent.

For example, the staff prepare coffees in advance at the breakfast buffet, so the coffee was not hot.

In the mornings the breakfast buffet is extensive.

Breakfast was great, especially the home made noodles.

The freshest and most delicious that I’ve enjoyed in some time.

The breakfast offers everything you need.

Good spread for breakfast and comes with free flow of complimentary drinks from 6pm to 7pm for hotel guest.

+ Efficient staff
+ Very spacious and clean rooms with modern interior
+ Very good restaurant (dinner)
+ Great breakfast buffet
+ Stunning architecture
+ Still rather moderate room rates (good value for money)

Jessie is wonderful and helps me out with last minute gifts requests;

I do enjoy the morning breakfast, especially the stretched noodle station.

It’s in central location and easy access to anywhere.

Have the best location, near CBD, Near shopping district, near the Italian area.

Location is perfect for strolling and jogging along the river.

I wouldn't pay to stay here.. the good part of the hotel is the location and the wonderful view.

the location is right in the center..the price is rather moderate.

The location is good and food is above average.

The location across from the Riverside 66 Mall provides a multitude of dining and shopping options.

It's location make it an exception compared to other hotels in Tianjin.

The Hotel is located right on the river so it’s easy to take a walk along the banks on either side which gives great views of downtown buildings and bridges.

I slept like a baby on my king size bed, 
I fell fast asleep as soon as I laid down my head 
The location was perfect just 5 minutes to the train, 
30 minutes to Beijing South even in the snow or rain
The rooms price were reasonable and was worth every fen (Chinese currency)
And for the Hai River view it’s even better than a hotel next to Tiananmen
St Regis Tianjin is a beautiful sight to see,
Just trust me!

Located in the central business district, near the Tianjin Railway station, classic elegance greets you upon arrival with understated modern decor in an attractive lobby environment.

I could not have asked for a better location.

It is located right in the heart of city.

What I like the most about this hotel is the location.

This hotel is located on the water front, and it has a bar space just in front of canal.

The St Regis in Tianjin in centrally located at the Haihe River.

The hotel is on an excellent location and the Butler service is outstanding!

The location of the hotel is perfect to transit anywhere in the city.

The hotel is well located, in front of the river for a nice walk or run, and at 100meters from the main street for shopping with a shopping center in front of the hotel.

This got to be the best St Regis in China in terms of services and value for money !!

Delicious food, great presentation, good service, excellent ambience.

The service was impeccable, Ayden our Butler was so accommodating and friendly, anything we wanted he arranged.

Thanks to Damon and Mark and the team, they provided the best services to you.

Service was really good, in perfect English .

The service is perfect and employees are attentive.

The Butler text service is a very good way to overcome the language barrier , both ways.

butler service eager to help: Check
They not only delivered what they should but also exceeded it at every level:

- Needed a band aid for a cut: done.

The food and the service at the event were impeccable.

The service team that leaded by Burak did an amazing job, the whole setup of the room layout, food area, wine tasting area, private bar, mini stage for people to play some music.

The services is always ready for the guest.

Everything from the moment you arrive, until you walk out the door is of the highest quality and best service.

The team is excellent and special thanks to Jimmy Ji - St. Regis Butler Service for the friendly and helpful approach towards the visitors to guide them nicely about the hotel services and the visiting places in Tianjin.

People smoke everywhere you can smell cigarette smoke in hallways.

When I entered the washroom, I can smell lily, fresh flowers.

Upon getting into our first room, I noticed a strong smell of cigarette smoking and told the front desk.

The change in this river from rather dirty and smelling in the hot weather, to the beautiful clean river it is now, with walks, and parks most of the way down the north side from the Wheel to the Astor hotel, is dramatic. We recommend paying a bit more to stay in a room with a riverside view, as you also get a

Bathroomwalls have not seen a wipping Cloth since month, bathroom was smelling like a fishpond.

Not smokey and worn like most hotels would be after 2 yrs.

There was a strong sewage smell from the toilet area,

Shower area also smelled bad, no question of that.

but there would still be a faint whiff of the odour occasionally.

Although this meant that the hotel was spotless, it still did smell of construction and chemicals.

Great view over the river , amazing Butler team, and excellent F&B services.

Thanks to Mr Mark and his team provided such a good service.

Still , Carlsberg on draught is ok.Service is good from front desk to bar to room service

After asking the front desk, they openly admitted there is no more business Centre in the hotel. Unbelievable!!!!!!

The staff were overly friendly and helpful.

Front desk is great and quite fun to chat with,

I’m really eager to come back in summer to enjoy the riverside view 

Recommend it for business meetings.

She was bright and friendly, English speaking and professional.

Finally , most of the staff are young and very helpful ,

A special thanks to our host and the F&B team making this yet another Thanksgiving to remember.

Every whim was seen to by staff that always had a smile on their face.

But the Mr. Burak (the Turkish FnB Director) and his Chinese servers,
He welcomed me to the hotel with a warm hug and grin, 
And took me to the St. Regis Lobby Bar for a gin
I asked the about dinner his team was working its magic to prepare
A buffet of delicious courses and flavors were filling the air,
I went to my room where I was welcomed with fresh fruit and macaroons.

The housekeeping staff was attentive yet unobtrusive.

Cons difficult yo control temperature in rooms.

The surprise was in terms of facilities: several members of our team had issues with their room temperatures and in one case, required a room change.

The temperature was too high, especially at night time (we like a cooler room).

So, if you need your room temp below 22.5C, I would suggest staying somewhere else.

However the temperature of the room on my stay was way too hot, around 26' and could not be altered.

Also, the room temperature control and shower water control were unreliable at best, truly un cooperative at worst.

Our room was very warm, more thsn normal, they were trying to regulate the temperature

The St. Regis Tianjin

temperature

smell

service

location

staff

She always contribute 5 star service what we definitely need in terms of yummy food and free flow of brewed coffee and Champagne colored Darjeeling tea!

Upon check-in, we asked if we could exchange a 2-day single person breakfast for a 1-day double person breakfast.

Today we had a birthday buffet dinner in Zest Restaurant, Ritz Carlton Tianjin and special thanks for Mr.Julio F&B Assistant Director of the hotel.

Meanwhile really appreciate Ivan, Peggy and other staff in the executive lounge, thanks for the delicious food, excellent service and comfortable limousine they provided.

The breakfast was excellent everyday with plenty of choices at all times during service hours.

Clean environment, good service, excellent location, good decoration of the hotel, good breakfast.

At breakfast Eva Han was nice enough to help me gather some fruit and juice, since my time was limited.

Great breakfast buffet
VERY responsive and friendly staff.

Through our conversation and from the delicious food and wine we enjoyed during our stay, it was wonderful to sense, taste and feel the dedication to quality, experience and internationalisation at the highest level with a magical touch of China and local specialities from the city of Tianjin – Which I most wholehearted recommend.

I really enjoyed the speedy check-in, delicious food and well designed menu at Tian Tai Xuan in the evening, breakfast with freshly squeezed juices of your choice and numerous choices of food, and the exquisite lunch at Zest.

The buffet breakfast was sumptuous, and my egg Benedict was remarkable.

The other front desk lady next to him helped us checked their system and confirmed the complimentary breakfast along with $100 dining credit. 3.

The breakfast was delicious with a lot of options.

The lounge Breakfast and evening meal was fulfilling and very good quality.

There are different restaurants with different styles , yummy. .

We had breakfast at the main buffet and it was delicious.

Breakfast has plenty gf options (non-Chinese), and the kitchen was  able to pack customized gf food for him for all the other meals!

The zeal restaurant serves good spread for breakfast.

Very great hotel, room clean and all necessary to stay, very good breakfast and restaurants with very professional chef and people to receive you.

However, we received a phone call around 10 pm from the same person who helped us check-in and told us we had to change room since this one was booked by another reservation tomorrow.

The bedroom curtain wasn't working as expected, need to call housekeeping & the engineering department several times to get that fix it.

They do not help to call for taxis and they will just direct you where to walk.

I still cannot understand how can they not call taxi for us!

On the 4th day of our stay, the coffee capsules were not replenished and the coffee maker was not cleaned, we have to call to have the coffee capsules.

more than that, we didn't expect that they can remember our name, and call our name each time when they see us.

At the spa, a staff member had a loud phone conversation, apparently with a customer who was cancelling a booking at the last minute.

However dining room service was so poor, server didn’t introduce each dish, just put the dish on the table, we ran out tea, have to go outside room to find the server to add hot water, no server in the room, we need anything have to wait and wait and go outside to find the server, and we booked and paid for is private dinning room, are they supposed to have a dedicated server!

When he found I was sweating, he kindly and initiatively opened a bottle of mineral water for me.

One of the bath towel had a smell of seafood or sea water.

Stay in the first night: the bathroom to leak, water diffuse room; stay the next night: the hotel outdoor activities, the sound is too large, in the room can not chat and watch TV; stay the third day early: because people need breakfast waiting.

We tried out all the little tubes of shampoo and body wash (Asprey Purple Water's thyme scent is lush), then dressed for dinner.

For examples, there is only 1 small soap,  1 shower cap, and 2 small bottles of water for a room with double occupancy  daily (we have to call service center to request for additional bottles of complimentary water on a daily basis).

It's a shame I couldn't tempt my wife down there, as she doesn't like swimming much - in this pool, she could touch the bottom and still have her head above the water (and save my neck in the bargain from being clung to!).

- Non-draining of the shower which caused the water to flood out to the main toilet common floor (my colleague suffered the same

The Ritz-Carlton, Tianjin

water

phone

Breakfast was included and served a decent variety.

So one day we decided and went for dinner and the Buffet was awesome.

I feel so comfortable with staff friendly services and breakfast with open buffet of variety dishes was so good.

Breakfast was great with different varieties.

The breakfast buffet was solid was a nice mix of western and local favorites.

Breakfast was adequate and staff was friendly.

The breakfast is chinese or intercontinantal -what ever you like.

There was a Chinese and Western breakfast,

We stayed on B&B base and the breakfast was excellent.

Room always clean, staffs friendly, breakfast taste good.

Excellent staff and great breakfast Variety.Located by the river and near the Ferris wheel - 5 minutes walk.

The breakfast buffet had an enormous range of options.

The lounge was not crowded most of the time and the food good and plentiful.

There's a large variety of Chinese and western favorites for the buffet breakfast, and the Chinese restaurant is also not bad.

Breakfast and the restaurant , had good food and catered for Western travelers well.

Location was ok - close to the Ferris wheel and Dabei Temple with a lovely view to the river.

The hotel has a very nice location and Tianjin eye view from the room is great.

Holiday Inn riverside located close to Tianjin eye.

Great location to go out grab some food or just to eat on site.

Easily accessible location and lot of places to see around the locality.

The location next to the river and the Tianjin Eye was good

Location in the heart of the city, good choice of restaurants and bars inside the hotel.

Buddhist monastery located close by as well

loved the pink dressing gown 😜 .. oh also the bed sheets unusual for hotels.. 
Nice view , next to the river good location.

The hotel is situated in a good location on the trendy riverfront, and has a nice view of the Tianjin eye (if you’re lucky enough to have a room facing that way).

but the rooms are spacey and well located for exploring Tianjin.

Also conveniently located near a Temple and the eye of tianjin.

This large hotel is in an attractive location by the river, and is very suitable for tourists and foreign travellers as the staff generally speak good English.

It's quite crucial to choose a well located hotel in Tianjin as it's know for the congested traffic.

The location is very central in downtown.

A excellent position and clean and modern hotel.

Nice location with the Tianjin Eye just around the corner.

Really a pity - considering the hotel itself is in a great location and the building it occupies is relatively new.

however I don't think the hotel is smoke free as our room was suppose to be a non smoking room smelt like smoke when we walked in.

Unfortunately, some guests don’t seem to pay attention to non-smoking signs, so there is quite often still a hint of cigarette smoke in the rooms.

There is no point in having non smoking rooms if the smoke come enter from other rooms.

Did not manage to get a non smoking room.

Both rooms are used as smoking and non-smoking rooms and it was possible to smell it in both rooms.

though what the heck, gave myself a treat!They put me on the 15th floor as I requested non-smoking room.

One of the room is a smoking room, really strong smoke smell.

Checkin was very slow, a lot of people coming due to the golden week

A minor issue was that check-in and check-out was very slow.

Although there was a large choice on the breakfast buffet, the service counter for the friend egg's was working slow and the plate was not hot, it took too long time and the Chinese people all wanted two egg's this makes the western people have to wait longer for their egg.

but this time due to whatever reason was very slow and often broke.

Also the hallways was stinking with smoke.

I won't mention the fact that my room on the executive floor had a strong smell of lead paint when I walked in (like they had just repainted the room and didn't air it out properly) or the fact that the walls are paper thin and you could hear coughing and talking from the next room over.

Our first room was reeking with cigarette odors, so strong that I had to ask for a change of room!

The customer was lucky not to get serious burns.

Wen I arrived at my room, it was stiflingly hot as the air on clearly hadn't been run for a few days and the room spelt slightly musty.

There are horrible, smelly lavatories, hardly any better than the disgusting public ones

There is a non-smoking area in which they allow people to smoke.

As a spire elite, we were upgraded to a corner room which was quite big and had incredible views of the river and surrounding areas.

The hotel is near to the Tianjin Eye with amazing views of the city.

The View is just amazingly breathtaking especially at night.

This year I got upgrade to a beautiful view room.

It has amazing breathe taking view of EYE OF TIANJIN which looks best from top most floors.

From the Executive Lounge you have a beautiful view over the river and the city.

I only stayed at this hotel because I wanted a clear view of the Tianjin Eye.

It is nice to travel with friends this time .At the beginning of the ordinary room,we were pleasantly surprised that the front desk had upgraded our room,and service was very good.The traffic is very convenient,the evening scenery is very beautiful,and the room that sees ferris wheel.I like this hotel.I will be back for next year Holidayinn,and I will choose this hotel in Tianjin.I hope you can stay here longer and enjoy the scenery while you are on vacation.

But the view is nice and also the environment.

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