The St. Regis is right on the river and near many attractions, making for pleasant walks through the city.

Many attractions are in walking distance (e.g.

The location is very nice, by the river and walking distance to many different shops, restaurants and local attractions, happy hour at the lobby level bar great!

Porcelain House – this attraction is across the river.

This area close to many attraction in Tianjin, I have a good time here.

Adjacent to historical commercial area & famous attractions.

The hotel was in a perfect location near all the main attractions.

The St Regis has the best view of Hai River, and fantastically located for the best upmarket mall in Tianjin and many top attractions in Tianjin.

Nearby several tourists attraction and shopping centers.

Special thanks to Chef Kenny and Tina for taking care of my breakfasts and offered me special dumpling !

Travel websites offered better rate with breakfast.

Breakfast has plenty of options , and again , good service.

Breakfast was varied with various egg/pancake/noodle stations.

The breakfast had several western items each morning as well.

The Hotel itself is very clean and modern , the service and attitude from staff are excellent , and the breakfast options are extensive and of great quality.

Turkey with gravy, duck, and roast ham
This food brought be back to Thanksgiving in the South, where you say “Thank you Madam” 
As the toasts of thanks came from one and all
The underlying theme of “this is family” rang throughout the grand hall
I retired early that night from soo much amazing food and drink
Thankfully, I didn’t throw up in the sink.

One of the commun issue , employee not speak English very well only Chinese , so it s difficult and time consuming 

But good breakfast .

The food at breakfast and lunch buffets were delicious.

The breakfast at Promenade restaurant is great and service is excellent.

To start your day is a breakfast buffet offering that is excellent.

For example, the staff prepare coffees in advance at the breakfast buffet, so the coffee was not hot.

In the mornings the breakfast buffet is extensive.

Breakfast was great, especially the home made noodles.

The freshest and most delicious that I’ve enjoyed in some time.

The breakfast offers everything you need.

Good spread for breakfast and comes with free flow of complimentary drinks from 6pm to 7pm for hotel guest.

+ Efficient staff
+ Very spacious and clean rooms with modern interior
+ Very good restaurant (dinner)
+ Great breakfast buffet
+ Stunning architecture
+ Still rather moderate room rates (good value for money)

Jessie is wonderful and helps me out with last minute gifts requests;

I do enjoy the morning breakfast, especially the stretched noodle station.

Cons difficult yo control temperature in rooms.

We were unable to regulate the room temperature on the control unit in the room.

The only downside, which is out of the hotel's control, is playing frogger across 2 busy streets to get to the other side.

I stayed at the JW Marriot in Beijing in the fall, the climate control was immediate and true.

The only minor issue was the pressure in shower was very week in room 1236, and the rain shower trickled, and the control for the shower was too distant from the shower spray.

Also, the room temperature control and shower water control were unreliable at best, truly un cooperative at worst.

Another quibble - the shower controls were so complex and unmarked that it was hard to figure how they operated.

although this did has its draw backs especially when controlling the music as the volume control often took to long to reach the network box and we ended up with it blasting out.

Apparently, the hotel engineers are still working on the temperature controls and all they could do was provide a small portable A/C unit, which lowered the temperature a mere 1ºC to 25ºC which is still hot thus making it very unpleasant to sleep or hang around the room.

Real annoyances were the slow internet and the security elevator.

The elevator tells you it's in the basement, so I headed down there and walked the entire floor and could not find the gym.

While, only 2 things not very happy:
1) There were 2 rooms on 7th Floor occupied by a local company promoting their products & services, so there were always a man & 2 or 3 girls standing in elevator lobby chatting, eating and littering around, and many visitors coming up & down, which was very annoying & risky.

Service is ok. 
Food was very average and somewhat "Chinafied"so to speak..not your typical St Regis..the best part was when a local family entered the elevator with us, and their child proceeded to urinate in the elevator.

- happy hour, free drinks from 5 to 7pm
- live music 

Can improve:
- swimming hats were mandatory, we had to buy them there because we didn't bring any
- the wonton noodles i ordered for in room service dining were not that great for that price
- more assertive attitude for some staff members
- better explanation how to use the hotel keycard, especially in the elevator, can be annoying
- a humidifier could be offered as said on the hotel's website,

We walk to the elevators and found the lobby bar still open and serving.

Quibbles: the card key system in the elevator seemed to be hit-and-miss - we were hijacked a couple of times.

but is hard to find - signage once you get off the lift is poor.

As on my first visit, I was a bit dissapointed with the cleanliness and maintenance of this Hotel, I can say that this has obviously improved.

it is not the everydays houskeeping, it seems to be, that there is no plan for frequent maintenance and Basic cleaning.

You need to contact an employee who then needs to contact maintenance to turn them on.

I called and they sent two maintenance fellows.

Make sure to scan the QR code to become a member…I believe a whole duck was 268 yen, the membership brought the price down to 228 yen.

While you can lower the temp, you won't get lower than 23.5.  you can only truly control the fan speed, you can hear it change.

my only complaint is that I think free Wifi should be included in the room.

But such a hotel cannot charge for internet, let alone have such a slow one.

but one would expect the internet would be free which it was not for me.

Internet connection was not free (100 RMB per day) and this is something I still found unacceptable in Hotels, as this is today the most basic service you need to get in a Hotel room (this is like charging you to watch TV in the room).

Then, there's the large glass partition separating the bathroom from the bedroom with only a small partial curtain so that it's not possible to use the bathroom at night without streaming light into the bedroom, potentially waking your partner.

The St. Regis Tianjin

wifi

control

maintenance

elevator

attraction

porcelain-house

She always contribute 5 star service what we definitely need in terms of yummy food and free flow of brewed coffee and Champagne colored Darjeeling tea!

Upon check-in, we asked if we could exchange a 2-day single person breakfast for a 1-day double person breakfast.

Today we had a birthday buffet dinner in Zest Restaurant, Ritz Carlton Tianjin and special thanks for Mr.Julio F&B Assistant Director of the hotel.

Meanwhile really appreciate Ivan, Peggy and other staff in the executive lounge, thanks for the delicious food, excellent service and comfortable limousine they provided.

The breakfast was excellent everyday with plenty of choices at all times during service hours.

Clean environment, good service, excellent location, good decoration of the hotel, good breakfast.

At breakfast Eva Han was nice enough to help me gather some fruit and juice, since my time was limited.

Great breakfast buffet
VERY responsive and friendly staff.

Through our conversation and from the delicious food and wine we enjoyed during our stay, it was wonderful to sense, taste and feel the dedication to quality, experience and internationalisation at the highest level with a magical touch of China and local specialities from the city of Tianjin – Which I most wholehearted recommend.

I really enjoyed the speedy check-in, delicious food and well designed menu at Tian Tai Xuan in the evening, breakfast with freshly squeezed juices of your choice and numerous choices of food, and the exquisite lunch at Zest.

The buffet breakfast was sumptuous, and my egg Benedict was remarkable.

The other front desk lady next to him helped us checked their system and confirmed the complimentary breakfast along with $100 dining credit. 3.

The breakfast was delicious with a lot of options.

The lounge Breakfast and evening meal was fulfilling and very good quality.

There are different restaurants with different styles , yummy. .

We had breakfast at the main buffet and it was delicious.

Breakfast has plenty gf options (non-Chinese), and the kitchen was  able to pack customized gf food for him for all the other meals!

The zeal restaurant serves good spread for breakfast.

Very great hotel, room clean and all necessary to stay, very good breakfast and restaurants with very professional chef and people to receive you.

-The checkout process took 20min longer than anticipated due to this deposit issue.

however, the hotel staff apparently had no idea how to refund the deposit correctly.

The other day, I lost my stuff in taxi, and I called the driver.

They do not help to call for taxis and they will just direct you where to walk.

She had also arranged for our Yule Log to be boxed and refrigerated overnight, and for a taxi to whisk us back to our home.

I still cannot understand how can they not call taxi for us!

When we asked a door attendant to hail a taxi, he smiled politely and said he was too busy to help.

Hence, it would be easier for you to direct the taxi driver if they have no idea where Ritz Carlton is.

The Ritz-Carlton, Tianjin

taxi

deposit

The only negative point was the A/C in the room wasn't put in use when we were there, despite of the warmer than usual weather (day temp 26C).

but the whole night there was a strong smell of tobacco coming probably from the air ducts.

Unfortunately the hotel turns off the air conditioning even if it is still needed.

The only thing I wasnt 100% about was the aircon system in the room - it didn't seem to work!

but the room was very cold even when I cranked up the thermostat to max the room was still very cold I can just imagine the heat in this room in the summer they definitely have a big problem with the AC in the room.

I would have pointed out that switching the aircon off didn't seem that smart then;

The second time I was there I did not have the issue with AC,

They do get rather warm when the curtains are open and the AC does not quite seem to be able to keep the room at an even temperature.

The only drawback is a bit warm in the room (during spring time)  as no aircon and requested us to open the window . ..

Breakfast was included and served a decent variety.

So one day we decided and went for dinner and the Buffet was awesome.

I feel so comfortable with staff friendly services and breakfast with open buffet of variety dishes was so good.

Breakfast was great with different varieties.

The breakfast buffet was solid was a nice mix of western and local favorites.

Breakfast was adequate and staff was friendly.

The breakfast is chinese or intercontinantal -what ever you like.

There was a Chinese and Western breakfast,

We stayed on B&B base and the breakfast was excellent.

Room always clean, staffs friendly, breakfast taste good.

Excellent staff and great breakfast Variety.Located by the river and near the Ferris wheel - 5 minutes walk.

The breakfast buffet had an enormous range of options.

The lounge was not crowded most of the time and the food good and plentiful.

There's a large variety of Chinese and western favorites for the buffet breakfast, and the Chinese restaurant is also not bad.

Breakfast and the restaurant , had good food and catered for Western travelers well.

Location was ok - close to the Ferris wheel and Dabei Temple with a lovely view to the river.

The hotel has a very nice location and Tianjin eye view from the room is great.

Holiday Inn riverside located close to Tianjin eye.

Great location to go out grab some food or just to eat on site.

Easily accessible location and lot of places to see around the locality.

The location next to the river and the Tianjin Eye was good

Location in the heart of the city, good choice of restaurants and bars inside the hotel.

Buddhist monastery located close by as well

loved the pink dressing gown 😜 .. oh also the bed sheets unusual for hotels.. 
Nice view , next to the river good location.

The hotel is situated in a good location on the trendy riverfront, and has a nice view of the Tianjin eye (if you’re lucky enough to have a room facing that way).

but the rooms are spacey and well located for exploring Tianjin.

Also conveniently located near a Temple and the eye of tianjin.

This large hotel is in an attractive location by the river, and is very suitable for tourists and foreign travellers as the staff generally speak good English.

It's quite crucial to choose a well located hotel in Tianjin as it's know for the congested traffic.

The location is very central in downtown.

A excellent position and clean and modern hotel.

Nice location with the Tianjin Eye just around the corner.

Really a pity - considering the hotel itself is in a great location and the building it occupies is relatively new.

It implies smoking in the bed is prohibited,

Unfortunately, some guests don’t seem to pay attention to non-smoking signs, so there is quite often still a hint of cigarette smoke in the rooms.

The fungi is obviously already older and was not removed, despite that the hotel claims to be 5 stars.

though they put a lot of no-smoking signs everywhere, including the rooms, it does not mean that people won't smoke.

It was a bit difficult to find the hotel due to the traffic signs in Tianjin,

though the tiles felt like they could have done with more cleaning (a bit slippery underfoot, a sign of mould??)

the temperature controls in the room was not working properly.

I whacked the air on on which lowered the eventually lowered the temperature

As a spire elite, we were upgraded to a corner room which was quite big and had incredible views of the river and surrounding areas.

The hotel is near to the Tianjin Eye with amazing views of the city.

The View is just amazingly breathtaking especially at night.

This year I got upgrade to a beautiful view room.

It has amazing breathe taking view of EYE OF TIANJIN which looks best from top most floors.

From the Executive Lounge you have a beautiful view over the river and the city.

I only stayed at this hotel because I wanted a clear view of the Tianjin Eye.

It is nice to travel with friends this time .At the beginning of the ordinary room,we were pleasantly surprised that the front desk had upgraded our room,and service was very good.The traffic is very convenient,the evening scenery is very beautiful,and the room that sees ferris wheel.I like this hotel.I will be back for next year Holidayinn,and I will choose this hotel in Tianjin.I hope you can stay here longer and enjoy the scenery while you are on vacation.

But the view is nice and also the environment.

The pros were the site of the hotel, the room with a view and, of course, always positive Mr. Victor who asked us to join his every Friday party.

The view of the Tianjin Eye and river was quite nice.

We have views of the river, and the Tianjin eye.

During winter you can go middle of river with icy water.

In house shop to get water, beer etc at normal pricing.

I came early for breakfast and it was not completely laid, in the afternoon there was no tap water in my room, in the evening and morning the day after tap water had a light brown color because of stain coming out, carpet charged me with too much static electricity.

The head didn't stay in the 'hook' meaning we had to hold it over the head to get wet, put it on the ledge, turn the water back to bath mode, get soapy, turn the shower head back on & hold over the head again to rinse off and so on for hair washing.

Especially in the evening when the carrousel is lit and all locals hang around in front of the water to light off air balloons and to listen to live music.

After shower, I noticed there was a huge puddle of water on the floor.

Holiday Inn Tianjin Riverside, an IHG hotel

sign

temperature

water

view

location

dabei-temple

Free breakfast at the lobby restaurant was provided to Marriott elite members.

Had early breakfast at Ground floor restaurant as Club lounge opens at 6.30am.

We had access to the Executive Lounge where we could have breakfast and there was also a Happy Hour every evening where they served good food and drinks.

Morning breakfast and evening buffet was worth it.

Good and nice hotel with clean rooms and very good breakfast including western ans Chinese food.

The bar offered decent food if you didn't want to eat the buffet dinner.

The buffet was the best western food that I've had in Tianjin.

I felt they don’t do complete cleanup after every time they closed the buffet.

The first floor's breakfast manager responded to requests immediately.

One thing that the hotel can improve is the quality of breakfast.

2) When we had breakfast, my son ate some candy and chocolate which were on the breakfast counter.

Breakfast buffet was huge, multi-national, and delicious!

Enjoyed a great room service meal - they have a healthy menu which was fresh and tasty.

The Breakfast spread was nice and a comprehensive mix of continental and chinese cuisine.

3) Very polite and warm services were provided in VIP club lounge, such as: personal favorite breakfast preparation and special cocktails offer during happy hour time.

Breakfast was ok, a large variety of stuff to eat.

The Westin Tianjin is a beautiful , modern hotel in a fantastic location, the rooms are spacious, the pool wonderful and the breakfast one of the better I have had in China .

Breakfast buffet was average with most of the hot food items cold.

a huge hotel should be able to afford a mechanic to fix their AC within an hour's notice, let alone 4 days.

Toilet didn't flush and had to call the staff to fix the air conditioning 3 times.

In our room, one of the electrical sockets did not work and after calling housekeeping, the technician said it could not be fixed, and did not give us a reason why it could not be fixed.

The windows are fixed so could not let the cool outside air in to sleep .

2 nights in a row needed help to reduce the room temperature and get aircon working which incidentally wasn't fixed so had sleep in 23 degrees!

The engineers left with some dirty boots marks and finally fixed the bathroom lighting mid afternoon.

Because they felt I should not skip a meal, they went to the kitchen and fixed a small to go meal so I would not get hungry while I worked late that night.

They will try to charge you for things that should not be charged for, such as extra bottle water in the evening, the people that fix your air conditioning expect a tip, and when room service is ordered they expect a tip

Things don't work in the room and no one knows how to fix them.

The initial check-in and poor restaurant management did their damage to customer's first impression.

guess other poor services need not be mentioned.

Possibly struggling ahead of the influx of Davos visitors,this visit was characterised by poor service and inexperienced staff who failed to communicate when things went wrong.We arrived late in the evening,so ordered dinner in the room,but it never arrived.

The supervisor said the new supplier of the cups provided some poor quality lids and they would contact them, they seemed to know that.

I was surprised to find their "Heavenly Bed" was such a poor condition.

but I give it a very poor rating due to the dangerous mold health hazard as well as the service levels are more to a 3.5 to 4 star hotel NOT 5 star hotel as advertised.

Aug, 9, 2022

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