Overall not a bad hotel in a good location with friendly staff.

Great Room, very good beds, great food, great pool with lots of available sunbeds, friendly and helpful staff, very good for kids.

The staff at reception were very friendly and helpful.

but they was cold staff are friendly hotel surrounded by beautiful flowers rooms clean pool is lovely overlooking mountains

Lake Garda is an amazing place even in high season I would definitely come back and to the Savoy Palace , it’s immaculately kept and people are kind and friendly and believe it or not it’s not too expensive.

What an amazingly hard working, friendly and helpful team!

Staff were friendly and super-helpful, Stefano went above and beyond with help and directions for an area we were keen to visit and nothing was too much trouble for anyone.

The staff on reception and in the dining room were all so helpful and friendly and couldn’t do enough for you to make your stay enjoyable.

but a special mention must go to the ladies on reception and the gents that served us at dinner every night - all professional, polite, friendly and happy to go the extra mile for guests.

Staff in restaurant are friendly and efficient, food is great, something for everyone.

3rd time we have stayed at this hotel, staff are very helpful and friendly, food is amazing, we had a room on the 5th floor with a lake view, fabulous, owner very attentive always making sure all is ok. Will definitely be back, love being served at the table for dinner, more relaxing than buffet.

The hotel in is immaculate and the Staff Are very helpful friendly staff.

Staff here our excellent, helpful, friendly and dedicated to making you enjoy your holiday, the hotel is very clean and amazingly well appointed right on the lake, rooms are a good size and the ones with their own terrace are huge.

They really keep the rooms tidy and were always very friendly.

'Primo' was very friendly, as were all the staff at the hotel.

This is a lovely hotel and very hospitable; Staff are gracious and friendly .

Excellent hotel and location friendly staff (particularly Felix restaurant) exquisite food and rooms well equipped.

but we did have some poor weather which was disappointing as we missed the fireworks and festival which was due to be on during our last evening.

Only drawback was poor wi fi in some areas of the hotel.

The only minor issue which did not affect our enjoyment was that the wi-fi was in our room, poor and unreliable

We have been trying to get the hotel to take responsibility for their poor plumbing, without any success.

The 3rd floor was never available to connect to and we put up with poor reception from the 4th or 2nd floor.

The hotel has free wifi which is available in all areas of the hotel, quite refreshing having stayed at other hotels were wifi was considered and extra that had to be paid for or was of poor quality.

Food was somewhat mass produced and was lacking a little in quality along with poor explanations of the food in the menu.

though was the evening food in the restaurant , very poor, one occasion we had to send our meal back which is not what we would expect of a 4 star hotel.

We had seen some reviews on TripAdvisor from a minority who seemed to have had a poor experience especially with a package holiday.

but the food was poor, and the bedrooms you could clearly hear your next door neighbour talking and stooring, the hotel seemed to catering for the German visitors rather that the English ones

although we had some poor weather it did not stop it from being an enjoyable holiday.

The quality of this is poor and appears to be provided simply to keep guests on site and the bar tills ringing.

The gym in the hotel is really very poor with broken equipment and lack of ventilation.

but the air conditioning was poor, the outdoor pool was asbsolutely freezing.

I was not very impressed with this hotel,the food was awful very dull and unispiring.The view from the balcony overlooked the carpark/delivery ramp so we had constant noise at certain times of the day,no dividers between the balconys so you where over looked by everyone.It was also a long walk into Riva (25 min) where we spent most evenings as the hotels entertainment was pretty awful,and the local bus service was poor.

however, is pretty poor and does not offer any lunches that would inspire anyone to stay by the pool over lunchtime. )

We stayed  last two weeks in July, and have never found a 4 star hotel with such poor quality meals!

In the adveritisment for Savoy palace ,in the brochure they had a free afternoon of tea/coffee and cakes, so we decided to try this (not holding out much hope after the standard of the breakfast and dinner.was so poor).. as we arrived towards the bar where the afternoon tea and coffee was held we realised it was the same  coffee machine(which was used for breakfast and coffee was awful) and beside that was rasin bread and prepacked biscuits that were also used for the breakfast buffet.When we seen this we were just going to turn around and go back out ,

but it seemed to be more about him than his excellent team.

Travelled with a coach tour and experienced exceptional quality accommodation and food at this first rate hotel in idyllic Riva del Garda.The service was excellent and facilites more than adequate.All in all a pleasurable experience in gloious weather

All the staff were courteous and attentive, the food was first class as were the drinks with an added bonus of an afternoon happy hour.

Only 1 member of staff, a waiter at breakfast and dinner, was attentive and really good.

Asked for a change and this was very graciously actioned on first floor with a large balcony.

The owner took pride in making everyone feel at home.

I want to start by talking about the team of staff at the hotel… if I could have given them 10 stars out of 5 it wouldn’t have been enough.

Staff where amazing could not do enough for you, the pool area is lovely.

The hotel and staff were generally as good as before

All of the staff at the hotel are excellent

Also the loungers collapse so please anyone going be careful: a man with his arm in a sling was tilted backwards and left upside down and a woman next to me crashed backwards & hit her head on a low wall.

Unfortunately the walls are very thin and we could almost hear our neighbours conversations.

key to open door for room is a credit card type key which fits into a slot on wall to allow lights on in room and power sockets.

The walls in the rooms were so thin the mansnoring next door kept me awake for a large part of the night.

The only complaint I would have is that the walls of the bedrooms are quite thin and the noise carries a lot,

The entertainment was  to be desired giving out signed photographs of the owners Ferrari - would be better spending the money updating duvet covers and ripped net curtains in the bar also if somebody could answer me a question as to why in a art deco style hotel room why was there a picture on the wall  of a very blue sea with a thatched beach umbrella?

Only slight pain was thin walls so could hear everything in next room.

Room quite adequate, only slight niggle is that walls are not particularly thick so can hear neighbouring rooms voices and sliding wardrobe doors.

however, the first being the thin walls, meaning we often heard our neighbours late at night and secondly the lethal sun beds!

There were some shortcomings, such as the thinness of the walls meant we became only too familiar with the physical habits of the people in the next room and the rooms could do with some updating.

Also, the walls were paper thin and I could hear everything the couple in the next room were saying.

Only one disappointment, the wall mounted hairdryer is useless, make sure you take your own!).

The only bad point I would say is that the walls are very thin and so the rooms can be very noisy!

The walls in the rooms are like paper you can hear people cough in the night etc.

The walls were like paper - I could here my neighbours talking and using the bathroom and their air con buzzed for the night.

Unfortunately so did all the neighbouring rooms and with the paper thin walls we were treated to the constant sounds of spas being turned on, showers run and toilets flushed.

This seems to be the same in any hotel I've stayed in Europe ( excluding Ireland & UK), the walls are so thin relaxing in the room doesn't happen.

Hotel Savoy Palace - TonelliHotels

wall

poor

Free parking

Wifi

Hot tub

Whilst the bungalow could have had a few little extras to make it slightly more user friendly and comfortable, it was very pleasant and we loved the quiet setting (and being self catered).

The staff in the restaurant were friendly, efficient and helpful.

The staff was very helpful and friendly nothing was to much trouble.

Staff are friendly and efficient
Situation is great for lake walks, local shops, and grounds are spacious and green with plenty of beds and cover
Beds are wide and comfy
Cleaning services are very good
Balcony chairs are very uncomfortable
Pool beds are also uncomfortable with no incline flexibility
Children were allowed in Adults only pool despite it being flagged with young attendants
Restaurants have very similar menu's
No Full English breakfasts
50/50 family groups and couples
Bathroom towel rails aren't wide enough

The staff at reception and in the restaurants were all friendly, attentive, and helpful.

Friendly and helpfull staff, great food, plenty of space (at the pool etc), relaxed atmosphere, very nice accomondation.

The staff are dedicated and friendly and committed to making our stay enjoyable.

All the staff were helpful and friendly, particularly Bella who took great care of our room every day.

it is clean and all the staff are very friendly.

All the staff were very helpful and friendly.

He was so friendly and efficient, always had a smile.

Fantastic breakfast with loads to choose from and again really friendly and helpful staff.

The food was a very high standard and the staff were the best mix of professional and friendly with a smile.

Go for it, great place
Everything 100% satisfaction, great friendly staff, not too busy.

Breakfast selection was excellent and the staff were efficient and friendly.

The hotel was a 4 star hotel , nothing impressive , kids club was very disappointing my kid didn’t want to go there , Staff was friendly and the house keeping team was amazing, thats the good thing 

the location is amazing only the hotel is only 4 star hotel with minimum expectations 

the rooms are ok , clean ,

Would absolutely thoroughly recommend and would love to return one day.The staff in particular were not only very friendly, lovely and helpful

The value for money was poor related to what the additional 800 euros could have purchased at the other hotels or from the A La Carte menu in the main dining restaurant.

The absolute basics for a hotel in terms of being able to sleep (impossible with the noise), breakfast (poor quality), cleanliness (dog mess close to where children are playing) are not met.

but you may also receive the poor service we did.

This poor service extended to check-in, which

but it was poor in terms of rich and variety.

The TV signal needs adjusting for British channels as most channels either didn't work or had a very poor signal so gave up trying to watch the TV.

Bungalow was a total disappointment with its poor design/layout and antiquated furnishings.

Very poor customer support from desk to the manager.

We made use of the indoor pool, gym and spa area when the weather was poor.

We were disappointed as a couple to find two single beds pushed together, for the price we paid, this was really poor and below average.

Room was a bit sparse and wifi connection was really poor.

We did relax, suffered poor rainy weather

We ate there on one occasion and the food was very poor.

I did not think that this was confusing as it was not called out on the rate that I selected on-line, whereas some rates included ( free use of the spa" 

In summary I would therefore suggest that the value for money was lacking despite this being a lovely hotel.

but if one is paying 5 star hotel prices and given 4 star accommodations then there is a disconnect.

We were there for our 2 friends 30th (group of 4), hence we paid more for the hot tub room.

but sensibly priced base from which to explore Lake Garda and the Dolomites then this couldn't be better!

Also there was no subsidised rates for watersports for hotel guests.

There are less expensive options in the area

After our stay upon check-out at the reception, they charged us double the price as seen online!

Again for this price, I expect some variance.

We booked late so it was very expensive for us,

Yesterday we also found out that this swimming pool is only for German people there is the question is German people pay more money for the swimming pool or what?

but be warned, No Balcony, 0.4L Lager 6 euros and Gin and Tonic 14 Euros.Asked for a balcony and said 150 Euros a night but after negotiation lowered to 50 Euros a night, obviously too expensive.

We ate in the bistro one wet night and it was fine, if maybe lacking a bit in atmosphere and a bit pricey, better to take the easy stroll into Riva which adds the atmosphere!

Hence if the full price would have been applied I would say that the place is way too expensive.

but… If You wanted to iron anything – You must go to some other building as it’s not allowed to do it in the room :D
- Late checkout: Late checkout available only at an additional fee, which is half the room price. - TV: In 2019, the TVs could have apps (like Netflix, YouTube etc.)

*canteen-standard evening buffet food, some options unavailable and shockingly expensive for the quality provided [40 euros per head]
* in general all eating options not included in the price were expensive and there are far better [and cheaper] options in Riva del Garda old town.

but 5th and 6th floors in the main building are rather expensive.

Carlo at the front desk helped us with everything.

The staff really need a mention:
From the reception to waiters to cleaning staff always pleasant and attentive and go above-and-beyond.

Car parking at the hotel was plentiful and the staff were extremely helpful.

It is al a carte 4 courses - varied daily over the week which was excellent, food on the whole was very tasty & most importantly the staff and chefs were very accommodating to dietary changes and flexible especially with kids.

The food is very good and all the staff here are extremely helpful.

The most efficient route up to Riva takes you on a toll road which costs €4 from Verona.

The staff are all amazing, they cannot do enough for you!

The genuine kindness of the  reception staff, of Orlando in the dining room ,  and Joy our  lovely cleaner in room 455 was priceless.

The food is delicious and all the staff are very pleasant and helpful.

Being 2 days into a 4 days stay I would like to warmly recommend this excellent resort!

The gardens are wonderful as a place to chill with something for everyone, the food was excellent with very helpful staff.

Du Lac et Du Parc Grand Resort

price

Free High Speed Internet (WiFi)

Pool

All staff here are friendly and nothing too much trouble.

Special mention to Maitre’D Massimo, and the super friendly and efficient Zane who made our holiday so special.

All of the staff are always friendly and helpful - Elenora one of the receptionists was lovely, always helpful and attentive and went out of her way to make us feel so welcome - thank you!

The restaurant on an evening was ok we liked some of the meals again the staff were so nice and friendly 
This is our third visit to Riva which a a lovely town not sure if we will return to this hotel as it does need updating.

I always went to the chef to get a fresh omelette & crepe, he was always extremely friendly and made some great food so I'd like to pass on my appreciation to him.

Really five star service, with the most amazing food, and fabulous friendly staff.

Anyway, on the plus side, bed was extremely comfortable, restaurant/food was excellent and the staff were very efficient and friendly.

Staff are efficient and friendly and nothing is too much trouble; Zane deserves particular praise for her patience, expertise and charming personality.

Staff friendly and helpful, food absolutely stunning and rooms and facilities superb.

The staff are so friendly and always there to help, so down to earth and their English is very good .

Beautiful Hotel in fantastic location, with amazing friendly staff to match.

Excellent  hotel spotlessly clean,staff are very professional and friendly.

The staff were really friendly and professional in all areas, food was excellent, hotel spotlessly clean- all of which are very important to us.

The staff really make this hotel, they are so friendly, and nothing is too much trouble.

Lovely staff, very obliging and friendly.

The staff were all very professional and friendly.

At breakfast and evening meals our servers (particularly our main server, the blonde waitress, sorry can't remember your name) were really nice and friendly.

For some reason the poor bar staff didn't open the lobby bar

Unfortunately rooftop bar wasn't in use due to the poor weather.

It was a shame the weather was so poor meaning that the rooftop bar was not open.

The service on our final night was particularly poor with us only getting a round of drinks by asking the reception staff and then being told at 11.30pm we couldn’t have any more resulting in a group of us going out in the rain to a nearby bar.

but sadly this week the weather has been poor so would never book to come back in May again.

My husband and I did not experience one poor meal.

I just wonder weather more could be made of the downstairs bar area when the weather is poor, maybe create a covered seating area outside with some music?

Sadly I cannot be as complimentary about breakfast which was really very poor.

And so to the one really poor thing about the hotel: the WiFi.

When reading reviews about noise levels and poor room insulation - they must have been staying at a different hotel to us as noisy it certainly was not - even with the pianist on the rooftop bar in an evening.

floor and the noise from the lounge area was exceptionally loud, as they had a couple of  music nights, the lack of insulation was very poor.

One fantastic thing about this hotel (apart from the rooftop pool and bar) is the staff.

The staff were as amazing as the previous year and are second to none !

All staff are so attentive, food is excellent, rooftop pool / bar  are fantastic with simply breathtaking views.

But above all every single member of staff were brilliant.

The first few days we had in the resort were good the staff attentive and helpful.

Personell is very kind and the service is working fine.

Excellent location for lake and 15/20 min stroll into riva.The roof top bar/pool is amazing and the staff from arrival and departure were excellent.Our room was on level 2 so had no view from our balcony

The staff (every one of them) could not do enough to help you - service here is absolutely exceptional.

though are the staff who are all amazing - they cannot do enough for you.

The breakfast was really nice on the rooftop with lots of choice the staff were all lovely .The pool is lovely

All the staff were absolutely brilliant couldn't do enough for us always pleasant and efficient.

When walking through the lobby to dinner one evening, we overheard another couple at reception asking for another room as they were unhappy also.

The hotel, staff and food are all outstanding

Special thanks to our waiter Tasse, the friendliest and most attentive service we’ve ever had!

As far back as 2013 and 2014 the hotel's response to some of these complaints was variously that the quality of doors was the issue (and they would be replaced at the end of the 2013 season) and in 2014 "in the near future we will provide soundproof walls to prevent the noise" Have these actions been carried out as promised?

The restaurant itself was constructed around the kitchen, which on three sides, allowed diners to look in through glass walls, at the obviously well-qualified chefs, preparing the meals.

but in this case it was on an adjoining wall so ensure you see it so you know where the fire exit stairs are located.

Dinner is served in the main restaurant, the food is first class and can be seen being prepared by the chefs through glass portioned walls.

Our room backed onto the bathroom of the adjoining room and the walls were paper thin so we could here the occupants going to the toilet, brushing their teeth and showering as well as every word they said.

The walls of the rooms are quite thin so you do here the noise from above or next door especially if people are up early for flights or excursions. 2.

The light on the balcony had come away from the wall and was hanging by the wires.

however this room whilst not to my personal tastes more importantly had a dodgy cupboard door that wouldn't shut, black scuffs all along the wall on one side, a discoloured bed frame as if stained and was next to the service lift leading me to feel I had been placed here as someone else had complained.

It was tiny and the walls were paper thin.

Our room was not at all nice with one complete wall covered in very dark tiles and with awful lighting by spotlights.

And if you're particularly stressed about your privacy, be aware that you're only separated from neighbouring balconies by tinted glass, rather than a solid wall.

A few reviewers have complained about the "thin walls" of the rooms

although there was a slightly odd wall that made it tricky to get in the shower (probably just that one room though!)

The only remark we have is for the insulation of the room walls, it is terrible.

but once in the room we could hear the noise of running water in the walls.

Hotel Kristal Palace - Tonelli Hotels

First time in Italy, picked a brilliant place,friendly staff.

Very nice hotel, everything well maintained, comfortable rooms with good air conditioning and friendly helpful staff.

As other people have said, the staff are wonderful and very friendly.

The room was spotlessly clean and the housekeeping staff were friendly and efficient.

although appearing somewhat reserved, was very pleasant with a dry sense of humour and a friendly manner, Sebastian another dryly humorous and pleasant helpful waiter, and in the bar the calm and knowledgeable Renato, who delighted in promoting locally produced products of high quality and introduced me to the delights of Carpano vermouth and my wife to Dol gin.

All the staff are very friendly and helpful and genuinely want you to enjoy your stay.

Very friendly staff who catered for us when going to early trips out.

There were always sunbeds available, no-one reserved any ever and guests were really friendly.

All staff were friendly and looked after us, we enjoyed the food and had great fun at the wine and olive oil tasting event on the Thursday afternoon, I would recommend this event.

Staff very attentive and friendly, especially the dining room staff who went above and beyond to make our stay relaxed and welcoming.

The service is friendly and extremely competent.

Also Renato at the bar who has an excellent knowledge of wine and beverages and was always so helpful and friendly.

but in all honesty every member we encountered were equally friendly and helpful.

The reception staff were very friendly and were happy to help us with all of our questions.

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