The air conditioning kept shutting off all night long, and I kept waking up and turning it back on because the room was so warm.

but needed cleaning as bare feet became dirty. Both room beds comfortable, adequate area space, amenities (TV, AC, WIFI, frig, etc.)

The noise all night was from the heater cycling on & off many times.

Tile floors with holes and bumps protruding--refinished tub that was peeling/cracking--extremely loud exhaust fan in bathroom that needs repairing.

A hotel with no carpet, extremely noisy/old AC/heat units, weak wi-fi, cold, bland minimal "free" breakfast; highway noise, overworked/disinterested staff, a hotel that has never had an update to the 21st century-that's what you get here--the bed was so uncomfortable, my back is still recovering (I would have slept on the floor,

The aircon/heater is the wall unit type (common for this category of hotel); the big disadvantage is that temperature control is never the greatest and the units are a big noisy.

When I reached my room it was stifling hot as the air conditioning was switched off

Did not hear train noise over air conditioner which was a plus!

The main heaters on each floor weren't on.

We run the a/c fan on constant run anyway for white noise as well as air circulation, so there is sound all the time from that.

but there was visible dust on the air conditioner and headboard.

but they still can't offset the condition of this tired, worn out facility. While clean the carpets are worn, the A/C makes enough noise to convince you it really is working, and the water damage in the bathroom was unhealthy looking (mold?)

but once the drapes were closed with the AC running we never heard a thing.

I blew my nose and tried to flush the tissue

There was a leak onto our bathroom floor around the toilet.

The a.c. units filter didn't seem to have ever been cleaned.

We discovered that the heater was not working and talked to the manager.

Rude front desk ,loud air conditioner, crappy sunny side breakfast.

Room was not the cleanest, bathroom could have used a bit more attention.

The shower rumbled so loudly neighbors were pounding on our walls so we didn't get to shower.

But for the money I paid, I can’t tell you how disappointing the breakfast amenity was.

Would have been a 5 star rating if our rate was adjusted for the pool not being available (no mention of this unavailable amenity on their website or in person).

No pool which was advertised in pictures if I had know it was under construction would have booked somewhere else
Poor service manager never got back to us 
Housekeeping never showed up told they were understaffed 
Ants in bathroom not added
Expensive not worth price

There was dried dog feces on the floor the toilet was dirty all the base boards were gray ( painted white ) the worst thing was when my husband felt something g crawling I.

the showeres water leaked down inside the shower wall and almost nothing came from the ehad itself.

The floors and walls were filthy despite the clean tub and toilet.

our room was quite 
Several outlets not working ..fridge noises..turned off fridge 
Bathroom clean ..average towels ..limited amenities..not enough for two 
Gym ..clock not working ..Tv ..not working ..very limited equipment 
Pool empty . .

No shower curtain and the jacuzzi bathtub had nasty stuff coming out of the jets  like it hadn't been cleaned for $300 rip off most definitely!

Front door need to be kicked to open, bathroom door not closing unless you fight it hard and won’t latch anyway.

Room smelled of smoke, hair all over the bathroom, water fixture in shower came off while in use.

but the bathroom bathtub looked like something out of a very cheap and rundown hotel.

but the facilities in the bathroom need some attention.

but our bathroom could use some updating.

but there was never a manager on duty for all three days we were there.

although she said to expect to hear from the manager, I never did.

Had to call the manager the next day to have a receipt emailed to me.

She insisted the only person that could decide if I warranted a refund was Manager, Abigail Murray.

No follow-up from management as promised.

At check-in, the manager invented a requirement to you had to call after booking and reserve a special dog room.

but management did not call me back on the situation?

I called back and tried to explain it to the manager and she told me that nothing could be done and hung up the phone on me.

We will never stay at the La Quinta Inn in Tehachapi  The manager, Kim, yelled at us and was the worst manager we have ever dealt with.

The manager of the hotel refused to talk to them & would not refund our monies for the entire week.

We also observed the manager hounding the employees in the breakfast room.

Someone was smoking on our floor and I reported it to the management as this is a 100% NO SMOKING MOTEL. .

The general manager is a total jerk  Do not stay at this place  This guy should be fired or at least demoted to parking lot cleaner  The place is a mess.

Manager trying to make it right after a miserable night

It's my belief the owners should look at management

Went to front desk and asked about manager the desk clerk said she had talked to the manager and they would give us 5 min to get out of the room if we didn't like it.

The room was clean and the young lady who checked us in was very nice.

Very nice hotel 🏨 room was clean, beds where comfortable Front counter service was pleasant.

but the smell, nooise and cleanliness of this room was horrid, the location was horrid in the grounds itself.

but all in all room was clean and we would definitely stay here again!

The staff are always friendly and helpful and the rooms are always clean.

I was surprised by how nice and clean the room was, everything worked the way it was meant to, beds were comfortable.

The rooms were clean, comfortable, and spacious.

Will be back here next year, wonderful front desk person and clean room.

Place was ok on over night would stay again easy in and out freeway close to gas convient our room clean neat conintal break fast ok nothing specal more on the over night order  would use again on a trip

The rooms were very clean, beds were really comfortable.

The rooms are clean, the breakfast is better than some of the hotels in the area, and it is quiet.

The room was clean and the bed comfortable.

The pool was filthy- there are better places to stay in the area, this hotel is not really much more than a motel.

but even the hallways and walls were filthy.

Once we arrived, we found the front desk employee with a huge basket of dirty and smelly linen right in front of the main entrance.

The cereal was stale, and the waffle machine was out of order.

There was no internet even before electricity went out Place grounds were nasty.

They front area was in need of vacuuming and there was a strong perfume scent that I can't help was masking the need for cleaning.

If you have any underlying medical risk factors for aerosol poisons or their surface residue, BEWARE!

The floor was filthy, and our socks became black.

Rooms reeked of cigarette smoke and weed.

DirecTV only works on 2 channels, no poop bags in the receptacle, so dog poop everywhere, no Do Not Disturb sign for the door, no ice bucket in an overly deodorized room.

I couldn't tell if the bathtub had staining near the drain, or if it just didn't get cleaned very well.

I was charged with a $250 smoking fee in the room which never occurred.

Baymont Inn & Suites Tehachapi

smell

bathroom

management

Free parking

Free High Speed Internet (WiFi)

Pool

The flaws became obvious the moment I walked into the lobby to check in. The first words out of the clerk's mouth were "license and payment card."

If you are traveling with several devices, it will be difficult to charge them at night as the rooms lack sufficient USB ports.

I arrived to find the lady at the registration desk wanted to charge me $50 more than my confirmed wedding reservation rate.

Not only is she super confused, she decides she needs to charge me, again, for the previous four nights saying she she doesn’t have my charge slip.

but some part of the transaction was not completed which would usually be my error.

As often happens with promotions, the desk clerk was not familiar with the right way to enter the gift cards, so the reward added 10 minutes or so to check in.

Staff booked wrong night, charged my account and at my arrival refused to honor my real reservation.

Then she just stared at me until I said checking in, and then demanded my last name and credit card without even telling me the total.

I was charged twice for my reservation after confirming 2 rooms a few weeks previously.

Then when checking out, you put your card in a box.

I put my 2 card keys with the note and left.

That is something I can’t handle after having our cards used previously by someone when we were on a trip.

READ ON FOR FRAUD, THEFT and OVERCHARGES.

They charged me a day that I would have canceled.

Arrived late at this hotel, gave front desk credit card to change payment method.

As of this review, no extra charge noticed yet.

Also,  the incompetent lady (Asian) who worked at the front desk charged us for one night and I corrected her and said we made reservation for two nights, so she had to charge us a second time.

I tried to fight it with the hotel and credit card company.

even though I'm British and don't have an AAA or AARP card!

Due to unusual circumstances, I had no phone on me,

Once I got a human on the phone, comprehending pre and post was like explaining Newtonian physics to a caveman.

After confirming that the guest in the 2nd room would have no issue checking in, I get a call at midnight from her saying she can't check in and they didn't have her room.

Also, there was a group of four young men in the very small lobby, working on their phones.

Then the TV wasn’t working I had to call twice to have it fixed, they sent a repairman now me and him are both on a hot room with no mask it was just a recipe for failure.The final nail in the coffin was the shower water got  cold after only a few minutes.

Our only issue if you could call it that was that the person at the check in desk one one of the nights clearly did not have English as her first language and her verbal communication skills were rather limited.

My husband left several items behind including bathroom essentials, a prescription & phone charger.

If I was treated like this on the phone, I wasn't about to find out how I would be treated in person.

The owner knew about it and had said to call the manager.

But room had couple of burnt out light bulbs and the in room telephone appeared to be inoperable.

Rather than fullfill my request for a refund, she proceeded to verbally abuse me to the point where I was forced to call the Tehachapi Police department to calm her down.

The rooms are clean and in good condition.

Room was clean and everything worked well including the shower.

Because the room was clean and comfortable and the breakfast was good … and particularly because the maid exceptional, I would give this place another chance.

We were surprised at the cleanliness of the room we were in.

Laundry room was clean and they offer quarters which made my life easier when I ran out.

The room was clean and the cleaning staff was also very friendly.

Rooms are clean with very comfortable beds.

Although the room was clean, it smelled a little “sweaty”, so  some fresh air would have been nice.

Room was clean and comfortable; staff was friendly and efficient; breakfast was good.

The rooms are always clean and in good working order.

The AC was nice and cold, the room was very clean, they gave me fresh towels and sheets, a comfy king bed, and nice restroom.

Best Western Plus Country Park Hotel

creditcard

phone

They said we already checked in and would not give another room or refund!

She was so rude; just because we asked if we could have an early check-in.

I don't think the cleaners did much about checking the fridge for leftovers, which I had to toss out.

Night check in person was not friendly or accommodating.

We didn’t understand that until after we made the reservation and checked in.

Got to the hotel checked in and was charges 238.04 the next day I got home checked my bank account was charged 238.04 by best Western and a charge od 619.38 from cci*hotelres i called both companies and they blamed each other bweeare when making reservations

Also, when we checked out and ask if they had coffee to go, a different staff member merely said "no".

Their grab and go breakfast had no choices, just a breakfast sandwich.I will never stay here again and strongly considered leaving right after our arrival.

however we were told we could not have adjoining rooms, nor could we make any changes after check-in.

When she was ready and had started the check in, she did not apologize.

When we arrived at the Tehachapi BWPlus, we were told that we didn't have a reservation and to check next door at the Sure Stay.

During this time the "to late to cancel without charge" time arrived.

I followed up with Best Western corporate the day I checked out, and was told the management stated there was no black mold.

Dirty rooms, threadbare sheets, squeaky floors above, super rude checking person, outside entry facing empty shopping center, gapes around door.

Both toilet paper holders were out of paper when we checked in.

When I arrived they would not give the suite to me.

The air conditioner was off when I arrived, so the room was hot; and the refrigerator was off as well.

When I checked  out I mentioned this to day clerk.

We should have gotten suspicious when they handed out ear plugs at the check in.

Room was clean and did have the shower separate from the sink area which is convenient when traveling .

We always comes to this place once ayear and stay at this hotel cause it clean and room s are nice bathroom is clean and big most necessities such microwave and coffeemaker are there and bed are comfortable just need to add more pillows

Front desk clerk was professional and friendly, room was clean, lovely and comfortable.

Rooms are clean hotel is close to downtown and eating places.

This motel has very spacious rooms and was very clean.

Very reasonable prices, I would recommend a stay here for any weary traveler, clean rooms, comfortable beds, and fantastic staff.

They allowed our dogs and our room was relatively clean,

Spent 2 nights Rm 223 room was very clean, strong water pressure in the shower.

I can't really give it a two as our room was clean and in working order.

The room was clean and comfortable and of an adequate size for our family of 3 for one night's stay.

The staff were helpful and friendly and the room was clean.

The bed was very comfortable and the room was very clean.

Filthy barely usable room very un caring staff.

I didn't notice until after I soaked my shorts with urine.

I prefer hotels to remove the carpet and there was a stale smell of cigarettes lingering

It was god awful, smelled like clorox bleach and moldy!!

butts in dirt planters where nothing was planted.

A room deodorizer had been used that was overpowering and nauseating.

There were odd smells and no outlets to charge your phone.

Overpriced, unclean room urine around base of toilet, dead insect and nutshells in corner of room.

My room smelled of stale cigarette smoke.

Tried to get to at least give me a room that did not have a foul odor and was told rudely “no”!

The front dest staff was very rude and the lobby smelled horrible.

We had to switch rooms mid-stay and the second room nearer to W F Street smelled quite musty.

Lukewarm, shower, weak internet signal, bad breakfast, smoking odors in room and around the hotel and unfriendly staff.

When I asked what they were going to do about the mold, she said "nothing".

There was a musty smell and the sheets felt scratchy.

To top it all off, the next morning there was a leak in the bathroom ceiling, causing filthy water to pour out of the light fixture all over the toilet and shower.

We were upgraded to superior king because requested non smoking standard king not available.

SureStay By Best Western Tehachapi

arrival

The room itself was clean and we could not hear any noise coming from the road

The rooms were clean, well appointed, the continental breakfast is decent - still covid protocols going on (cereal, eggs, milk, fruit, yogurt type-of-thing). Coffee was pretty darn awful (!)

Today, the front desk agent laughed at me that I wanted a clean room.

The hotel was close to the highway, and the rooms were clean and comfortable.

People at the front desk are friendly and polite, our room was clean, tidy, bed super comfortable for us.

Very nice well appointed room that was clean.

Very clean rooms and a nice free Breakfast.

Looked like a pretty new construction and the room was clean and spacious.

Very clean room with  extra large bathroom with LOTS of hot water and pressure.

My room was clean and spacious and I enjoyed the pool with my friends and their kids the breakfast buffet was five star service also enjoyed the coffee maker in the room thank you for making my trip pleasant.

The upkeep of the rooms and the common areas is meticulous.

The front desk attendant was very friendly, the room was clean and the breakfast was great.

The room was clean, comfortable and quiet, which is what we need (the fan was even quiet).

The rooms are clean, and they have refrigerators.

The hotel rooms were very clean the staff were very polite.

The facility was prepared for our arrival, room clean and staff very helpful.

It has an indoor pool, a gym, and clean rooms.

Yes, it is hilarious that your rooms are filthy, thank you for that.

So much so that I have woken up in the middle of the night smelling bleach, with my eyes watering and itching and my skin in flames.

The room smelled fresh and we were able to open the windows to let in some fresh air.

While I recognize marijuana is legal in California.

Completely disgusting and total lack of service.

The room we had was to have been no smoking.

Our room had an odd smell (like mildew mixed with deodorant and BO. ).

Excessive, noxious chemicals in the pool/spa made them unusable

Rumbling of a train can be heard in the middle of the night

A train or two may have gone by while I was dozing off

Dec, 28, 2022

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