At 7:15 in the morning we went for the breakfast that supposedly started at 7:00.

Going to southern California, we always stay at this Best Western - it's a very attractive place with comfortable beds and good breakfast.

The breakfast was also great, it had a diverse selection of breakfast foods, even a machine that made pancakes on the fly.

The breakfast room was well laid out and spacious.

Breakfast well we left early to find a cafe.

Would recommend they improve the breakfast setup and how this area is ready in the morning.

Because the room was clean and comfortable and the breakfast was good … and particularly because the maid exceptional, I would give this place another chance.

I stay at this property every time I work in Tehachapi because it is clean, bed is very comfortable, and the breakfast a good.

There weren’t a ton of breakfast choices,

Of the four breakfast experiences on my trip, they fell short here.

Due to Covid-19 the breakfast was a grab and go.

They still provided a grab and go breakfast, despite COVID, which was well done and nice to have.

Breakfast at the moment is a sausage egg and cheese biscuit, orange, granola bar and a water bottle.

Would have been nice to have a choice of juice drinks (we already had plenty of water) and maybe a yogurt.

Continental breakfast was sad compared to your old breakfasts.

The morning breakfast was good, a great way to stoke up for another long day on the road.

Also we sure did like the morning Breakfast area ~ good coffee & food!! !

The flaws became obvious the moment I walked into the lobby to check in. The first words out of the clerk's mouth were "license and payment card."

If you are traveling with several devices, it will be difficult to charge them at night as the rooms lack sufficient USB ports.

I arrived to find the lady at the registration desk wanted to charge me $50 more than my confirmed wedding reservation rate.

Not only is she super confused, she decides she needs to charge me, again, for the previous four nights saying she she doesn’t have my charge slip.

but some part of the transaction was not completed which would usually be my error.

As often happens with promotions, the desk clerk was not familiar with the right way to enter the gift cards, so the reward added 10 minutes or so to check in.

Staff booked wrong night, charged my account and at my arrival refused to honor my real reservation.

Then she just stared at me until I said checking in, and then demanded my last name and credit card without even telling me the total.

I was charged twice for my reservation after confirming 2 rooms a few weeks previously.

Then when checking out, you put your card in a box.

I put my 2 card keys with the note and left.

That is something I can’t handle after having our cards used previously by someone when we were on a trip.

READ ON FOR FRAUD, THEFT and OVERCHARGES.

They charged me a day that I would have canceled.

Arrived late at this hotel, gave front desk credit card to change payment method.

As of this review, no extra charge noticed yet.

Also,  the incompetent lady (Asian) who worked at the front desk charged us for one night and I corrected her and said we made reservation for two nights, so she had to charge us a second time.

I tried to fight it with the hotel and credit card company.

even though I'm British and don't have an AAA or AARP card!

Due to unusual circumstances, I had no phone on me,

Once I got a human on the phone, comprehending pre and post was like explaining Newtonian physics to a caveman.

After confirming that the guest in the 2nd room would have no issue checking in, I get a call at midnight from her saying she can't check in and they didn't have her room.

Also, there was a group of four young men in the very small lobby, working on their phones.

Then the TV wasn’t working I had to call twice to have it fixed, they sent a repairman now me and him are both on a hot room with no mask it was just a recipe for failure.The final nail in the coffin was the shower water got  cold after only a few minutes.

Our only issue if you could call it that was that the person at the check in desk one one of the nights clearly did not have English as her first language and her verbal communication skills were rather limited.

My husband left several items behind including bathroom essentials, a prescription & phone charger.

If I was treated like this on the phone, I wasn't about to find out how I would be treated in person.

The owner knew about it and had said to call the manager.

But room had couple of burnt out light bulbs and the in room telephone appeared to be inoperable.

Rather than fullfill my request for a refund, she proceeded to verbally abuse me to the point where I was forced to call the Tehachapi Police department to calm her down.

Best Western Plus Country Park Hotel

creditcard

phone

Free parking

Free High Speed Internet (WiFi)

Pool

Didn't make any difference whether it was Apple, Google or Waze they all took me to the wrong location.

The cheese omelette folded over on the biscuit made a great breakfast sandwich.

The rooms were clean, well appointed, the continental breakfast is decent - still covid protocols going on (cereal, eggs, milk, fruit, yogurt type-of-thing). Coffee was pretty darn awful (!)

The hotel was quiet and I thought their grab and go breakfast sandwhich was quite delicious.

Lots of options in the area for simple takeout dinner & breakfast.

Standard fare, steam pan scrambled eggs, velveeta cheese omelets, sausage, bacon, make your own waffles, bagels, fruit, oatmeal, coffee, juice, etc.

Beds were very comfortable and breakfast was super good.

Breakfast was good with the exception of the fruit, apples were all rotten and bit into a particularly nasty one.

Good breakfast and I highly recommend this place.

We had the complimentary breakfast and it was standard Marriott fare.

The complimentary breakfast has all of the usual stuff you expect from a continental breakfast,

Very clean rooms and a nice free Breakfast.

German bakery has delicious sandwiches too for your stop over!

After relaxing in the hot tub, we got a really comfy nights rest, had some breakfast, and got back on the road.

Yes, it is hilarious that your rooms are filthy, thank you for that.

So much so that I have woken up in the middle of the night smelling bleach, with my eyes watering and itching and my skin in flames.

The room smelled fresh and we were able to open the windows to let in some fresh air.

While I recognize marijuana is legal in California.

Completely disgusting and total lack of service.

The room we had was to have been no smoking.

Our room had an odd smell (like mildew mixed with deodorant and BO. ).

Excessive, noxious chemicals in the pool/spa made them unusable

Rumbling of a train can be heard in the middle of the night

A train or two may have gone by while I was dozing off

The big freight trains do go buy about half a mile away so if you are a light sleeper you may want to opt for the backside of the hotel.

This did result in being able to hear the trains,

Comfortable room, only negative - the train you can hear right outside (to be kind of expected since it is a train town and directly across from tracks).

Our only complaint is that noisy trains went by most of the night.

Also, the train track is right across the street and trains woke me up at 4 AM and 6 AM, so take ear plugs if you're a light sleeper.

No noise except for the wail of an occasional freight train in the distance.

Some may not like the sounds of the train passing  in the distance

The rooms facing the train tracks get a little noise, so request a rear-facing room if that's an issue.

Tehachapi is a very small town- we enjoyed seeing the wind farm up on the hill and also the train loop.

You did hear trains tooting through-out the night,

Yes you can hear trains and traffic from the road

Although some reviewers have been bothered by the train noise, it was never an issue for us, in fact only once or twice did we even notice the train going through.

I was worried about the trains and asked for a quieter room and I only woke up once when the train blew the horn at midnight.

Also trains are very frequent during the night on this busy route into the Central Valley and they do blow their horns 6 times at each crossing as they pass through the town.

I could hear fainted sound of the train around 5 am this time also.

Our room was on the third floor at the back, so we were not bothered by train traffic.

ONLY DRAWBACK - TRAIN NOISE:
The street out front is parallel to a MAJOR railroad freight route.

Fairfield Inn & Suites Tehachapi

train

smell

The air conditioning kept shutting off all night long, and I kept waking up and turning it back on because the room was so warm.

but needed cleaning as bare feet became dirty. Both room beds comfortable, adequate area space, amenities (TV, AC, WIFI, frig, etc.)

The noise all night was from the heater cycling on & off many times.

Tile floors with holes and bumps protruding--refinished tub that was peeling/cracking--extremely loud exhaust fan in bathroom that needs repairing.

A hotel with no carpet, extremely noisy/old AC/heat units, weak wi-fi, cold, bland minimal "free" breakfast; highway noise, overworked/disinterested staff, a hotel that has never had an update to the 21st century-that's what you get here--the bed was so uncomfortable, my back is still recovering (I would have slept on the floor,

The aircon/heater is the wall unit type (common for this category of hotel); the big disadvantage is that temperature control is never the greatest and the units are a big noisy.

When I reached my room it was stifling hot as the air conditioning was switched off

Did not hear train noise over air conditioner which was a plus!

The main heaters on each floor weren't on.

We run the a/c fan on constant run anyway for white noise as well as air circulation, so there is sound all the time from that.

but there was visible dust on the air conditioner and headboard.

but they still can't offset the condition of this tired, worn out facility. While clean the carpets are worn, the A/C makes enough noise to convince you it really is working, and the water damage in the bathroom was unhealthy looking (mold?)

but once the drapes were closed with the AC running we never heard a thing.

I blew my nose and tried to flush the tissue

There was a leak onto our bathroom floor around the toilet.

The a.c. units filter didn't seem to have ever been cleaned.

We discovered that the heater was not working and talked to the manager.

Rude front desk ,loud air conditioner, crappy sunny side breakfast.

Room was not the cleanest, bathroom could have used a bit more attention.

The shower rumbled so loudly neighbors were pounding on our walls so we didn't get to shower.

But for the money I paid, I can’t tell you how disappointing the breakfast amenity was.

Would have been a 5 star rating if our rate was adjusted for the pool not being available (no mention of this unavailable amenity on their website or in person).

No pool which was advertised in pictures if I had know it was under construction would have booked somewhere else
Poor service manager never got back to us 
Housekeeping never showed up told they were understaffed 
Ants in bathroom not added
Expensive not worth price

There was dried dog feces on the floor the toilet was dirty all the base boards were gray ( painted white ) the worst thing was when my husband felt something g crawling I.

the showeres water leaked down inside the shower wall and almost nothing came from the ehad itself.

The floors and walls were filthy despite the clean tub and toilet.

our room was quite 
Several outlets not working ..fridge noises..turned off fridge 
Bathroom clean ..average towels ..limited amenities..not enough for two 
Gym ..clock not working ..Tv ..not working ..very limited equipment 
Pool empty . .

No shower curtain and the jacuzzi bathtub had nasty stuff coming out of the jets  like it hadn't been cleaned for $300 rip off most definitely!

Front door need to be kicked to open, bathroom door not closing unless you fight it hard and won’t latch anyway.

Room smelled of smoke, hair all over the bathroom, water fixture in shower came off while in use.

but the bathroom bathtub looked like something out of a very cheap and rundown hotel.

but the facilities in the bathroom need some attention.

but our bathroom could use some updating.

The breakfast is great, and the pool looked wonderful,

The complimentary coffee was good and quick breakfast was OK.

We grabbed a prepackaged cinnamon roll and we ran away.

I also selected this hotel due to their continental breakfast amenity.

Bed was very comfortable and breakfast was good.

Breakfast was well provided which included scrambled eggs and sausages.

Breakfast in the morning was pretty much the same quick hot and cold items that you would find at a Holiday Inn Express.

The breakfast was good, clean breakfast room, lots of space, excellent wifi throughout.

but for what they had it was a great breakfast.

Someone was in our room while we went to breakfast.

It's nicer, beds are more comfortable, and has a better breakfast.

Cameras in the breakfast room and I loved my wood paneling fridge and exposed wires right by it.

We were able to rest up and were happy with the staff and breakfast was great.

but they've updated it and it was clean and comfortable with a hot breakfast is included.

but there was never a manager on duty for all three days we were there.

although she said to expect to hear from the manager, I never did.

Had to call the manager the next day to have a receipt emailed to me.

She insisted the only person that could decide if I warranted a refund was Manager, Abigail Murray.

No follow-up from management as promised.

At check-in, the manager invented a requirement to you had to call after booking and reserve a special dog room.

but management did not call me back on the situation?

I called back and tried to explain it to the manager and she told me that nothing could be done and hung up the phone on me.

We will never stay at the La Quinta Inn in Tehachapi  The manager, Kim, yelled at us and was the worst manager we have ever dealt with.

The manager of the hotel refused to talk to them & would not refund our monies for the entire week.

We also observed the manager hounding the employees in the breakfast room.

Someone was smoking on our floor and I reported it to the management as this is a 100% NO SMOKING MOTEL. .

The general manager is a total jerk  Do not stay at this place  This guy should be fired or at least demoted to parking lot cleaner  The place is a mess.

Manager trying to make it right after a miserable night

It's my belief the owners should look at management

Went to front desk and asked about manager the desk clerk said she had talked to the manager and they would give us 5 min to get out of the room if we didn't like it.

The pool was filthy- there are better places to stay in the area, this hotel is not really much more than a motel.

but even the hallways and walls were filthy.

Once we arrived, we found the front desk employee with a huge basket of dirty and smelly linen right in front of the main entrance.

The cereal was stale, and the waffle machine was out of order.

There was no internet even before electricity went out Place grounds were nasty.

They front area was in need of vacuuming and there was a strong perfume scent that I can't help was masking the need for cleaning.

If you have any underlying medical risk factors for aerosol poisons or their surface residue, BEWARE!

The floor was filthy, and our socks became black.

Rooms reeked of cigarette smoke and weed.

DirecTV only works on 2 channels, no poop bags in the receptacle, so dog poop everywhere, no Do Not Disturb sign for the door, no ice bucket in an overly deodorized room.

I couldn't tell if the bathtub had staining near the drain, or if it just didn't get cleaned very well.

I was charged with a $250 smoking fee in the room which never occurred.

Baymont Inn & Suites Tehachapi

bathroom

management

Decent breakfast, the town is near so you can go there to have some dinner or lunch, I stopped here on my way from San Francisco to the Grand Canyon, couldn't be a better choice.

Great quiet place to rest for the night Excellent breakfast and nice accommodations my only complaint was that AT snd T dies not work up there and couldn’t make any phone calls until hostess helped me reach my family
I ate at the Indian restaurant beside the Baymont Hotel  and it was again delicious with great service

Hot eggs/omelets, bagels with cream cheese or cereals are available.

Staff recommended some places to eat at while we were in town, The breakfast area was clean and well stocked.

But it had everything that you could need for a morning breakfast.

Clean rooms and friendly staff, with the usual breakfast items.

It seems like a new hotel, wide open foyer, Great breakfast room with a wide assortment of morning foods, very good.

The breakfast had good selection of hot and cold food.

We got up super early to drive the rest of the way so we missed out on our free breakfast

Sausage, eggs, toast, yogurts and more are available from 6 am to 9 am.

Breakfast, like most Holiday Inn Expresses, has alot of variety - something for everyone.

Clean, comfortable room & nice breakfast.

Workout room, good breakfast and the beds were ok.

The Breakfast has a wide variety of things to eat and drink and the attendant is on the spot to keep thing flowing and meet your need.

OK breakfast buffet - surprised that there wasn't more local fresh fruit served - just the customary bananas and apples.

Had a nice continental breakfast and headed back out to Arizona.

but also saw the charge but could not tell me what the charge was for.

Trying to resolve this was not smooth either and the staff were able to reverse charges and handle the case smoothly.

Another "last straw" is that pet charge has increased to $60.

Billed for two reservations, never stayed there, showed up at 1pm on day of arrival and cancelled my reservation due to location of hotel was BILLED for the night anyway and when I called to get charges reversed they BILLED me for a second night.

Holiday Inn Express & Suites Tehachapi Hwy 58/Mill St.

They said we already checked in and would not give another room or refund!

She was so rude; just because we asked if we could have an early check-in.

I don't think the cleaners did much about checking the fridge for leftovers, which I had to toss out.

Night check in person was not friendly or accommodating.

We didn’t understand that until after we made the reservation and checked in.

Nov, 26, 2023

Jul, 11, 2023

Jan, 3, 2022

Dec, 29, 2021

Nov, 18, 2023

Jul, 7, 2023

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Aug, 9, 2023

Sep, 27, 2023

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May, 21, 2016

May, 14, 2016

Sep, 9, 2020

Dec, 15, 2015

May, 21, 2018

Jun, 14, 2014

Apr, 11, 2019

Nov, 7, 2018