I travel for work and currently stay at the homewood suites in Brandon fl I walked next door to the embassy suites and was greeted like I was staying there by Gina the bartender was great very attentive, glass never got empty and spoke to Vince who I told some of some issues next door and was trying to work with me to get a room at the embassy suites highly recommend

He walked me to my room because my hands were full and unlocked the door for me so that I could easily get in.

The door to the suite looked like someone tried to break into the room.

I have never felt the way they made me feel when I walked back through the door.

My door hinge was broken so the door wouldn’t close without being lifted.

We were concerned because we had just checked out of the Homewood Suites Hotel right next door because it was definitely not up to Hilton standards.

It was exactly as I wanted except when housekeeping was banging on the door at 0800 I had that one day to sleep a little longer

The toilet seats were cheap and wouldn’t stay up and the door key never worked on the first try and always took more than 6 tries and up to 12 to work.

Still here listening to the 3 screaming crying squealing kids in the room next to me through the paper thin door separating our rooms….3rd night in a row.

The deadbolt in our entrance door was broken.

When they came to check on the issue, while we were out, the left the door ajar with the safety lock and who knows how long it was open the hallway and guests walking back and forth.

They asked the chef if he would prepare an omelette for us, they opened the doors to other closed areas to accommodate us and continued to inquire as to anything else we needed while they were cleaning up.

Only one camera in the front entrance and another one at a back door.

Lance, at the front desk who took care of extras like getting me and an ice pack and sending someone to knock on the door and wake me up when he realized that the phone wake up service was not working.

She knocked once I  think them came is as I was coming out of the shower telling whoever was at the door that we  were busy.

Probably within 5 minutes or less of him leaving there was a knock on our door and a girl from the desk was there with a new room key for another room and an apology.

This hotel seemed fairly new so I was somewhat disappointed when I got to the room and there was a used napkin lying on the door of the living room.

As soon as I open the door the pull-out sofa bed was in a upright position and all of the Linens that I put on the chair was still there.

The majority of the parking is shared with another property next door.

The only down side of this stay was the room doors tend to slam shut really loud causing you to awake suddenly.

Very friendly, helpful, and professional.

We felt welcomed and the staff was very friendly.

but what put it above and beyond for me was the incredibly friendly and attentive staff from the chef making the customized omelets to Gina who was super gregarious and inviting to all customers at the bar.

She was friendly and her customer service was impeccable.

Great place to stay love the ambiance and friendly Staff.

She was extremely friendly and very attentive to our needs.

but despite that she was always customer friendly, always a genuine personality sent on.

The staff was all overly friendly Gina was fabulous she knew what I wanted and needed before I even finished telling her.

perfect location and the staff is super friendly.

Great friendly service , the staff was really nice to my husband and I we will mostly definitely stay here again.

The room was amazing and the beds were first class and Chrystal the bartender was the most friendly mixologists.

The staff was very welcoming, friendly and accommodating.

I appreciate Gina at the bar as she values all her customers and creates a friendly environment for everyone to enjoy time spent together after a day of work or travel.

The couch was torn, the bathroom mirror was very nasty looking, quite a bit of mold in the bathroom, and the carpet was ripped.

Old furniture, stains on bed linens and filthy carpet is what we were given all at the bargain price of $255 a night!

The carpet stinks (literally) and needs replacing--the rooms need a complete renovation actually,

There was hair in the bathtub, sneaker prints on the tile, dirt on the couch, carpet was torn and an odd odor in the room…..to name a few issues.

It looked an smelled like it had been professionally cleaned.

The room smelled like damp stale cigarettes.

The room had a musty smell as if it wasn't occupied for a long time.

I cannot explain how sad it was what I experienced here and I’ve been here before the GM Chad just didn’t understand what was happening I came there because my house was out yesterday I was vulnerable and I told him I had animals so they put me in the worst room you could possibly imagine dirty floors no hot water couch broken stained couch I mean I cannot tell you how disgusting it was he offered me 75% refund

Horrible weekday breakfast (a frozen Jimmy Dean sandwich, yogurt, hard boiled eggs, water, coffee, and a disgusting old bagel), sorry due to Covid.

The room was a little musty upon entering.

We checked in went to our room rest for about 30mins, we went shopping came back I went to take a bath and the bathroom was filthy, we called down to the front desk to let them know they told us they would be right up, they never came.

That really doesnt cover poop in your bed.

Third stay: there was black mold or mildew on shower curtain.

Evening reception was lacking - same cheese and crackers for 3 straight days and crackers were stale.

I commend all the excellent staff at the property, specially those that attend breakfast in the morning.

Every single employee we encountered always Said hello and was very respectful.

The staff was so welcoming - always making us feel at home.

Thank you you to all of the staff who's always pleasant and accommodating.

He is the front desk manager Nicholas "Nick" Cardillo.

Mrs. Millie is so attentive and always checking that I was ok, she offered the best Omelet ever and Mr. Mike did it for me.

The hotel was clean and very professional.

Matthew at the front desk couldn't have been more helpful and accommodating.

Nick, the front desk manager and Jomary at the front desk were simply great.

Amazing service and staff at Mangos inside the Embassy suites.

Always smiling and having fun with the guests.

Embassy Suites by Hilton Tampa Brandon

smell

door

Free parking

Free High Speed Internet (WiFi)

Pool

After ignoring us and standing at the computer for a couple more seconds, matthew slammed my credit card and ID on the counter refusing a room.

They charge a hefty security deposit and don't credit it back for days.

Fridge didn’t work my food went to waste because of it  and the whirlpool was dirty the whole point of me staying was because of this specific room and I had housekeeping coming in on me didn’t let me know details of my stay as far as check out time pool hours or what’s included with my stay and I was charged a deposit fee I wasn’t aware of when booking this room.

Natalie at the Front Desk helped us turn a bad situation into a good one after someone at the Seminole Hard Rock Casino made an error and didn't make our reservation as a complimentary stay and instead, set it up as a charge of $239 per night.

Then  I discovered that the fees for the room were frozen on the first debit card.

Also, the credit/debit card authorization method  does not obligate your funds, which is extremely convenient when traveling.

To their credit, they did have a maintenance man attend to my concern.

My credit card was charged for the two rooms.

although, they charge a fee which was a bit costly.

Front desk help was arrogant and unapologetic about the errors in store pricing or their practice of charging sales tax on "all items".

I called on Sunday to dispute a charge a "no show" email I received and was told by the front desk they would research it and have their Regional review and would get back to me the same day if not, no later than the next morning.

but I was charged 5 overdraft fees of 30$ because of it, and the managers could not give me an answer as to why.

The only drawback is when you buy Busch Garden's tickets from them they want to charge you $20 to shuttle you there.

The next morning I found that the room had been charged to my debit card and I had no one

Her job is not to check in the front desk she is in charge of house keeping.

Ok, billing was very poor, my credit card was charged double !

$5.00 is the charge for the ATM in the lobby., that is absurd.

Going to the bank tomorrow to dispute the charge.

To my surprise the hotel had debited our account also.

When I asked if they could FED-EX it to us at my expense the general manager did call back & agreed to charge my credit card

Nice welcome from staff big room extra clean also good food for breakfast snack breakfast area was clean and staff was friendly  pool was warm

Room was clean, staff was friendly and it close to the Tampa Hard Rock Casino.

The restaurant staff was really antisocial she wasn’t very friendly towards customers.

Breakfast the next morning was also very good and well maintained by the friendly staff.

Very clean, professional, friendly and polite staff.

Absolutely clean and comfortable experience, super close to restaurants and super friendly front staff.

From the moment I checked in, the front desk attendants were friendly and attentive, answering all of my questions and making sure that my stay was as comfortable as possible.

overnight trip to Tampa, stayed one night, all good very nice clean room, and friendly staff, breakfast included, easy access to I4, large parking area near fairgrounds and casino,

The check-in process was easy, the staff was friendly and helpful.

The staff and owner were gracious, friendly as well as full of smiles.

Beautiful clean room, nice large bathroom, friendly staff and excellent service.

Room looked great with plenty of space, beds had extra pillows, employees out front friendly and helpful.

The hotel was very clean and the staff very friendly and professional.

Hotel is clean, staff super friendly and professional.

The employee at the front desk was very friendly and accommodating.

5STARS ⭐️⭐️⭐️⭐️⭐️ for the staff and suite.

Everyone including the front desk, breakfast staff, and housekeeping were absolutely amazing.

Matthew immediately changed his tone and questioned “why we were bitching” after simply asking a couple simple questions.

When we checked in, he was kind and welcomed us.

The location is perfect for convenience to the casino and rhe staff is excellent.

Samantha was very helpful and professional.

The place was clean and the staff was very courteous and hospitable.

Also Sam was very polite and professional she instantly made me feel welcome from the moment she greeted me.

Sam greeted us with a smile and was able to book us a room and answer our questions about what was near by.

The rooms were clean, very comfortable, and the staff member Sam was amazing she greeted us very kindly and provided great service the entire stay!

We had a great check-in experience , Sam was very helpful.

Very charismatic enjoyed our interactions.

Attentive staff at front desk and especially lady at breakfast.

Comfort Suites At Fairgrounds-Casino

creditcard

We had an issue with noise due to construction and cleanliness.

he apologized profusely as the construction was not supposed to begin until 9:30 AM.

Lastly, at about 6;30 to 7:00 am after a restless night, construction crews resumed their renovations on the hotel with nailing, sawing, and drilling.

Overall its a good place and the manager wrote me an email about the construction and no room service.

The building next door was completed, which was better than my last visit, since construction didn't start at 4a like before.

Much better environment now that there is a clinic next door instead of the old dirt construction lot (for years).

A LOT of construction around the property.

Prices should be reduced when there is construction like this and guests should be notified.

Also awoke to construction noise right outside my window,especially the backup beeping at 7 am.

They started construction at 5:30AM some days which was noisy.

Plus there is a building under construction next door - it is almost completed and I did not hear a lot of noise

There was some construction behind the hotel.

After driving nearly 2 hours from Orlando, the hotel was amid massive construction from a neighboring site.

I never heard any noise from the construction next door

This construction was LOUD, with banging starting early in the morning each day and waking us up.

There is construction going on around hotel so during the week that may be a noise factor.

Also construction workers are able to look into the pool area

Upon arrival to the hotel the room was no longer available which was disappointing as I usually go for high floors and this room was far enough  from the elevator and overlooked the pool.

Elevator certifications were expired by 5 months, and 1 of the 2 elevators wasn't available most of my trip.

Mold on vent in room, elevator was broken for a day — it would bring you up,

The front desk people were not very friendly or helpful, the elevators are really slow both going up and going down; I waited around 5 minutes or more for the elevator every time I went to use it.

Only drawback was that one of the two elevators was broken causing delays in the morning.

I was at the end of a long corridor, fairly far from the elevator,

Got to room and it was across from elevators (which was not a problem), I don’t remember hearing them thru the night.

The person who checked us in advised us that we would be on the second floor and advised us how to get there on the elevator.

but I did call to make sure i obtained a room not near a elevator or stairs so maybe that is the trick, I don't know but it was a blissful night of uninterrupted sleep.

even though this was a near empty hotel they put us next to the elevator.

but was a little surprised to find a hotel garage without an elevator.

Outside of one of the elevators not working all week, which was annoying as I was on the 6th floor, this is a very nice place to stay.

The elevator was being used by guests and staff, so it stayed busy.

but if we're nitpicking - the elevators can be pretty darned slow, zero shade in the pool area (right next to the giant construction site next door), and to get to the bed adjustor, you have to lift up the fitted sheets.

Only knock is to make sure you call ahead to make sure construction is not ongoing, and all elevators are working.

My room was on the first floor not too far from the elevator and I was still able to get a good nights sleep.

One of the two elevators were broke both days of our stay and the one functioning elevator was quite noisy.

When I checked  in I was told where the elevator was and my room number.

Consistently great service, friendly front desk who goes out of their way to ensure customer satisfaction.

In fact, every front desk agent and breakfast worker that I spoke with were very friendly and helpful.

It’s also close to food, in particular World of Beer (200 yards away) which has friendly hours for those arriving late.

The manager was very helpful and friendly at check in.

Staff was friendly and helpful (although overworked).

We were impressed with the cleanliness of the hotel and VERY impressed with the staff as they were all super friendly.

Staff at the front desk were friendly and helpful.

Started off with a great friendly greeting and valet service by Terry, then it was continued with a fast easy check in.

Best Quality is Helpful and Friendly Staff.

As always friendly staff with professional attitudes and attention to detail.

When I arrived he was extremely helpful and friendly.

The room was clean and comfortable and the staff always helpful and friendly.

She’s attentive, friendly and personable.

Front desk was friendly, accommodating and informative!

Friendly staff, clean and comfortable rooms and proximity to many great restaurants are what makes this place a great option when traveling to Tampa.

Friendly staff, particularly "amazing Steve" is very kind and co-operative, he made us our check-in very smooth and hassle free.

Joseph was absolutely professional and very kind as were the panty having almost everything with a great selection of snacks and drinks.

I immediately contacted the hotel staff with a request to return the shoes, only a couple of hours passed after check-out.

Nice property. Helpful staff (special thanks to Joseph (?)

It started with fantastic customer service and a warm welcome from Alex and Ahmed at the front desk!!

Luckily I was greeted by the best front desk agent I’ve ever had the pleasure of meeting.

My flight was delayed and the front desk Ahmed couldn’t be nicer.

It was clean, staff was kind and helpful, FREE parking, bar, outdoor pool and close to the airport about 10 minutes away.

Joseph was always ready to answer our questions - with a smile!

Joseph checked me in and always was courteous and excellent on his customer service.

All of the front desk staff was excellent,  The suite I occupied was excellent.

Hotel staff was welcoming when we arrived.

Staff was amazing, especially Mark at the bar.

Thank you to all the staff especially Mary and Liz

A shout out to Ahmed and John on the front desk.

Front desk staff is helpful as we needed to change our airport shuttle time multiple times due to a delayed flight.

Hilton Garden Inn Tampa Airport Westshore

construction

elevator

And it was open/accessible to everyone--no key card required--so what exactly is the privilege here? And.

I was wrongly charged for parking and valet and wi-fi (even

And he didn't even tell us that We would need our key card to operate the elevators.

We were charged an ADDITIONAL $25 per PERSON/per NIGHT because it’s a tourist spot.

but I was overcharged for dinner on my Company expense card.

Room housekeeping never replenished the products for daily use, water one day not the next, Internet charged to my bill when I am a Marriott Bonvoy customer, was unacceptable.

As people know when you travel for business how expenses are charged can make your life difficult with expense reports.

This was a disappointment and believe that the hotel should credit people in the event that this happens.

Only issue is they charge too much for drinks at the hotel bar.

The only bad point was the required parking and related valet fee charged, seemed very high and would have been nice to have an option to self-park on location.

(I think they should actually just go to hub's credit card listed on his profile,

but I was informed by the valet at the hotel that they would be willing to let me keep it in their lot for no extra charge until 4 PM.

When she did, I tried giving her my credit card.

Did get charged for 2 days for parking even though I didn't rent a car, 

They allowed me to get into my room early and when I had issues with my key card in the elevator, not only did they fix my card

They do charge for wifi and it should be free,

There was a small error where the trainee (so sorry - forgot her name) charged 2 cards based on a miscommunication.

but they charged a $75 per person minimum, even for lunch, so that was out.

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