One of the ladies in the breakfast area give me a hug each time I see her, and it warms my heart!

From front desk, housekeeping and breakfast staff.

Maria (the omelette lady) was absolutely AWESOME.

Clean rooms, cheerful front desk and great breakfast options.

The African American Omelette guy was so funny.

From the staff to breakfast, and to the rooms.

The omelette station at breakfast was delicious and the breakfast staff were very helpful.

The breakfast staff especially were 10/10 Maria, Millie and Mariella simply wanted to serve.

The breakfast is great and the staff toke good care of you.

The Manager welcomed us every morning at breakfast.

The rooms were super clean, everyone was very friendly, and the manager’s reception and breakfast were such a treat.

The breakfast and staff were best part of the stay,

Breakfast in the morning was included, and the staff at breakfast were friendly and helpful.

Specifically Millie and Elizabeth were amazing at the breakfast and front desk areas.

Complimentary hot breakfast and evening reception  was a bonus.

Start off your day with the smiling breakfast ladies!

The breakfast is great and the staff is very friendly.

There were a fair amount of breakfast staff at the modified buffet, which were friendly, helpful folks.

Excellent breakfast staff that provided greetings, smiles, and professionalism that can be found at a Four Seasons.

The breakfast staff is nothing short of amazing and all seemed to really enjoy their jobs and pleasing their guests.

I travel for work and currently stay at the homewood suites in Brandon fl I walked next door to the embassy suites and was greeted like I was staying there by Gina the bartender was great very attentive, glass never got empty and spoke to Vince who I told some of some issues next door and was trying to work with me to get a room at the embassy suites highly recommend

He walked me to my room because my hands were full and unlocked the door for me so that I could easily get in.

The door to the suite looked like someone tried to break into the room.

I have never felt the way they made me feel when I walked back through the door.

My door hinge was broken so the door wouldn’t close without being lifted.

We were concerned because we had just checked out of the Homewood Suites Hotel right next door because it was definitely not up to Hilton standards.

It was exactly as I wanted except when housekeeping was banging on the door at 0800 I had that one day to sleep a little longer

The toilet seats were cheap and wouldn’t stay up and the door key never worked on the first try and always took more than 6 tries and up to 12 to work.

Still here listening to the 3 screaming crying squealing kids in the room next to me through the paper thin door separating our rooms….3rd night in a row.

The deadbolt in our entrance door was broken.

When they came to check on the issue, while we were out, the left the door ajar with the safety lock and who knows how long it was open the hallway and guests walking back and forth.

They asked the chef if he would prepare an omelette for us, they opened the doors to other closed areas to accommodate us and continued to inquire as to anything else we needed while they were cleaning up.

Only one camera in the front entrance and another one at a back door.

Lance, at the front desk who took care of extras like getting me and an ice pack and sending someone to knock on the door and wake me up when he realized that the phone wake up service was not working.

She knocked once I  think them came is as I was coming out of the shower telling whoever was at the door that we  were busy.

Probably within 5 minutes or less of him leaving there was a knock on our door and a girl from the desk was there with a new room key for another room and an apology.

This hotel seemed fairly new so I was somewhat disappointed when I got to the room and there was a used napkin lying on the door of the living room.

As soon as I open the door the pull-out sofa bed was in a upright position and all of the Linens that I put on the chair was still there.

The majority of the parking is shared with another property next door.

The only down side of this stay was the room doors tend to slam shut really loud causing you to awake suddenly.

Very friendly, helpful, and professional.

We felt welcomed and the staff was very friendly.

but what put it above and beyond for me was the incredibly friendly and attentive staff from the chef making the customized omelets to Gina who was super gregarious and inviting to all customers at the bar.

She was friendly and her customer service was impeccable.

Great place to stay love the ambiance and friendly Staff.

She was extremely friendly and very attentive to our needs.

but despite that she was always customer friendly, always a genuine personality sent on.

The staff was all overly friendly Gina was fabulous she knew what I wanted and needed before I even finished telling her.

perfect location and the staff is super friendly.

Great friendly service , the staff was really nice to my husband and I we will mostly definitely stay here again.

The room was amazing and the beds were first class and Chrystal the bartender was the most friendly mixologists.

The staff was very welcoming, friendly and accommodating.

I appreciate Gina at the bar as she values all her customers and creates a friendly environment for everyone to enjoy time spent together after a day of work or travel.

however could not hear any traffic from our room (4th floor) Breakfast awesome, our favorite was freshly made omelets right in front of you.

Mrs. Millie is so attentive and always checking that I was ok, she offered the best Omelet ever and Mr. Mike did it for me.

Everything looked good, smelled good, rooms nice, beds comfortable, breakfast very good (ate an omelet every day).

Maria's omelets WERE AND STILL IS AMAZINGGGG.

the omelet and and waffle stations is a must do.

Breakfast ample & w added bonus of on-demand omelet cook.

The chef made to order omelets were delicious.

The breakfast is fantastic and includes an omelet bar, and the free drinks at happy hour help save on the overhead of the training trip.

Rooms were nice ,complimentary breakfast  with an omelet station 
The evening reception with Gina bartending was always a good time.

Additionally, the breakfast was awesome and Michael, the chef, did superbly with my Egg-white veggie omelets.

Very nice chefs and an awesome cook---Maria---who prepared omelets and waffles for you.

There were a variety of food stations and I had an omelet.

Impressive breakfast: omelets, coffee, etc.

The next two mornings we enjoyed Maria's made-to-order omelets.

The next day she was the cook making omelets and waffles and the next day she was working the front desk doing guest servies.

Cool to order omelets was an additional bonus.

They had two fabulous cooks, who made waffles and omelets to order.

Yes they were very nice and soft , the room was clean and very Confortable.

The guest room was very clean and comfortable.

The rooms were clean, and the service was amazing.

The rooms are always spotless and is there is anything you need the employees will make sure you are taken care of.

Abbie was so nice at check in, our room was clean and cozy.

Exceptional service, reasonable price, spacious and clean rooms.

The room was clean, comfortable and spacious.

The lobby was nice, the breakfast was great, free cocktail at 5pm in the lounge, we used the conference room which was clean and well appointed.

Room clean & amenities exceeded expectations.

The room was clean and nice Nicholas the front desk manager was really nice and gave good recommendations.

The rooms were clean and beds super comfy.

The couch was torn, the bathroom mirror was very nasty looking, quite a bit of mold in the bathroom, and the carpet was ripped.

Old furniture, stains on bed linens and filthy carpet is what we were given all at the bargain price of $255 a night!

The carpet stinks (literally) and needs replacing--the rooms need a complete renovation actually,

There was hair in the bathtub, sneaker prints on the tile, dirt on the couch, carpet was torn and an odd odor in the room…..to name a few issues.

It looked an smelled like it had been professionally cleaned.

The room smelled like damp stale cigarettes.

The room had a musty smell as if it wasn't occupied for a long time.

I cannot explain how sad it was what I experienced here and I’ve been here before the GM Chad just didn’t understand what was happening I came there because my house was out yesterday I was vulnerable and I told him I had animals so they put me in the worst room you could possibly imagine dirty floors no hot water couch broken stained couch I mean I cannot tell you how disgusting it was he offered me 75% refund

Horrible weekday breakfast (a frozen Jimmy Dean sandwich, yogurt, hard boiled eggs, water, coffee, and a disgusting old bagel), sorry due to Covid.

The room was a little musty upon entering.

We checked in went to our room rest for about 30mins, we went shopping came back I went to take a bath and the bathroom was filthy, we called down to the front desk to let them know they told us they would be right up, they never came.

That really doesnt cover poop in your bed.

Third stay: there was black mold or mildew on shower curtain.

Evening reception was lacking - same cheese and crackers for 3 straight days and crackers were stale.

I commend all the excellent staff at the property, specially those that attend breakfast in the morning.

Every single employee we encountered always Said hello and was very respectful.

The staff was so welcoming - always making us feel at home.

Thank you you to all of the staff who's always pleasant and accommodating.

He is the front desk manager Nicholas "Nick" Cardillo.

The hotel was clean and very professional.

Matthew at the front desk couldn't have been more helpful and accommodating.

Nick, the front desk manager and Jomary at the front desk were simply great.

Amazing service and staff at Mangos inside the Embassy suites.

Always smiling and having fun with the guests.

Embassy Suites by Hilton Tampa Brandon

smell

door

omelet

breakfast staff

room cleanliness

After ignoring us and standing at the computer for a couple more seconds, matthew slammed my credit card and ID on the counter refusing a room.

They charge a hefty security deposit and don't credit it back for days.

Fridge didn’t work my food went to waste because of it  and the whirlpool was dirty the whole point of me staying was because of this specific room and I had housekeeping coming in on me didn’t let me know details of my stay as far as check out time pool hours or what’s included with my stay and I was charged a deposit fee I wasn’t aware of when booking this room.

Natalie at the Front Desk helped us turn a bad situation into a good one after someone at the Seminole Hard Rock Casino made an error and didn't make our reservation as a complimentary stay and instead, set it up as a charge of $239 per night.

Then  I discovered that the fees for the room were frozen on the first debit card.

Also, the credit/debit card authorization method  does not obligate your funds, which is extremely convenient when traveling.

To their credit, they did have a maintenance man attend to my concern.

My credit card was charged for the two rooms.

although, they charge a fee which was a bit costly.

Front desk help was arrogant and unapologetic about the errors in store pricing or their practice of charging sales tax on "all items".

I called on Sunday to dispute a charge a "no show" email I received and was told by the front desk they would research it and have their Regional review and would get back to me the same day if not, no later than the next morning.

but I was charged 5 overdraft fees of 30$ because of it, and the managers could not give me an answer as to why.

The only drawback is when you buy Busch Garden's tickets from them they want to charge you $20 to shuttle you there.

The next morning I found that the room had been charged to my debit card and I had no one

Her job is not to check in the front desk she is in charge of house keeping.

Ok, billing was very poor, my credit card was charged double !

$5.00 is the charge for the ATM in the lobby., that is absurd.

Going to the bank tomorrow to dispute the charge.

To my surprise the hotel had debited our account also.

When I asked if they could FED-EX it to us at my expense the general manager did call back & agreed to charge my credit card

It is only about 3 miles from the Hardrock Casino and has a free shuttle to bring you there and back until 6 pm.

They provide a free shuttle to the casino

nice place by casino about a 5 to 10 min ride with a free shuttle or uber if late at night.

We chose this property because it is a 10 minute drive to the Hardrock Hotel & Casino in Tampa & they also offer a free shuttle as well.

They provided free shuttle to the Casino.

Kudos to Natalie for taking a positive action and enabled us to have a pleasant stay at the hotel and took advantage of the free shuttle to and from the casino.

We chose this hotel because it has a free shuttle to the Hard Rock Casino.

we were provided with free shuttle service to and from the Hard Rock cafe and casino.

Amazing hotel for multiple reasons; there complementary shuttle service to the nearby casino was helpful, my wife and I were taking a cruise out of Tampa and the hotel offered a reasonable round trip fee to the port so we didn't have to worry about parking or luggage space.

There was a free shuttle that took us to and from the Casino where we had dinner at The Hard Rock Cafe.

It’s also close to the casino and they offer a free shuttle.

Friendly staff, free shuttle and excellent breakfasts .

Hotel had a free shuttle to the Casino which was very nice

They even run a free shuttle to the casino on the hour, we didn't go,

This hotel even had free shuttle service to the casino which was a huge plus for us as that was the reason for this little get away.

Stay includes free shuttle rides to and from Hard rock (others in the area do not offer that).

Clean rooms, friendly staff, free shuttle to the casino, free breakfast.

Excellent customer service and a free shuttle to the casino!

even though the room was slightly musty- just across the street from the fairgrounds and 5 minute drive to Casino- hotel does offer free shuttle to casino as well-

Nice welcome from staff big room extra clean also good food for breakfast snack breakfast area was clean and staff was friendly  pool was warm

Room was clean, staff was friendly and it close to the Tampa Hard Rock Casino.

The restaurant staff was really antisocial she wasn’t very friendly towards customers.

Breakfast the next morning was also very good and well maintained by the friendly staff.

Very clean, professional, friendly and polite staff.

Absolutely clean and comfortable experience, super close to restaurants and super friendly front staff.

From the moment I checked in, the front desk attendants were friendly and attentive, answering all of my questions and making sure that my stay was as comfortable as possible.

overnight trip to Tampa, stayed one night, all good very nice clean room, and friendly staff, breakfast included, easy access to I4, large parking area near fairgrounds and casino,

The check-in process was easy, the staff was friendly and helpful.

The staff and owner were gracious, friendly as well as full of smiles.

Beautiful clean room, nice large bathroom, friendly staff and excellent service.

Room looked great with plenty of space, beds had extra pillows, employees out front friendly and helpful.

The hotel was very clean and the staff very friendly and professional.

Hotel is clean, staff super friendly and professional.

The employee at the front desk was very friendly and accommodating.

Comfort Inn and Suites near the Hard Rock Casino is my favorite hotel offsite from the casino.

I stayed here because it is close to the Seminole Hard Rock Casino and it has a regular shuttle.

I wanted to stay at the Hard Rock as I had a complimentary room,

We were very pleased with our stay for 2 nights for the boat show and hard rock.

This property was located conveniently to Downtown Tampa, Busch Gardens and the Hard Rock Hotel.

we will definitely visit this hotel again..short distance to Hard Rock casino and downtown Tampa.

I didn’t want to drive to a restaurant after a long trip so I took the very convenient shuttle to hard rock and ate at the restaurant there.

We wanted a hotel close to the Hard Rock casino and were very happy with this hotel.

This is my go-to hotel for weekends at the Hard Rock Casino just across the street.

Moreover, we chose the hotel, because it was less than four minutes from the  Hard Rock Hotel and Casino.

the staff was very friendly and courteous
the breakfast was well presented and tasty
the location was excellent mostly due to close proximity to the Hard Rock
overall, very good,  we'll be back.

Going to Hard rock is my favorite thing other then my cruises.

We try to come often since it is a great location for Hard Rock casino and Florida fairgrounds.

The hotel is convenient to the major interstates, the fairgrounds is across the street and hard rock is close by.

The room was clean, comfortable and I felt safe.

The rooms were clean, very comfortable, and the staff member Sam was amazing she greeted us very kindly and provided great service the entire stay!

Room was clean and comfortable and the breakfast had a great variety!

The hotel was spotless and our room was huge.

Comfort Suites hotel was in a great location, the accommodations were very comfortable, and the room was clean, which is very, very important to me.

Courteous, knowledgeable & easy to talk with
- The rooms were spotless, plenty of towels & fresh to the smell
- The Room Service Crew came in & out with more attention-to-detail service.

The room was clean and very comfortable bed.

The room was very clean and the in room coffee and refrigerator were extras we really appreciated.

Rooms were clean and comfortable, I particularly loved the service of the staff.

Excellent staff, clean rooms, great service, modern amenities.

Check-in was easy, the room was clean and quiet, and amenities were available.

The overall property, guest areas, and rooms were clean.

5STARS ⭐️⭐️⭐️⭐️⭐️ for the staff and suite.

Everyone including the front desk, breakfast staff, and housekeeping were absolutely amazing.

Matthew immediately changed his tone and questioned “why we were bitching” after simply asking a couple simple questions.

When we checked in, he was kind and welcomed us.

The location is perfect for convenience to the casino and rhe staff is excellent.

Samantha was very helpful and professional.

The place was clean and the staff was very courteous and hospitable.

Also Sam was very polite and professional she instantly made me feel welcome from the moment she greeted me.

Sam greeted us with a smile and was able to book us a room and answer our questions about what was near by.

We had a great check-in experience , Sam was very helpful.

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