We had to take the lift to level 2, and struggled again with our baggage to the level 1.

Since the manager on duty has left for the night, after waiting about an hour (we decided to eat at the restaurant located across the lobby), we had to put a hold on our credit card, just in case they could not find the reservation the next morning.

but lack of table, so I put my bag&my belongings in the floor.

Although I love the practical space they have in the room, I found it difficult  for me to put my cabin sized luggage, because their "luggage rack" is located behind the bathroom's sliding door (it's a very smart design, actually) and the luggage came in the way of the door, so I moved the luggage several times and finally decided just to put it on the floor.

In case you want to go to bed early for whatever reason & if your are staying on the second floor closer to the lobby, you can hear the band paying.

but different case with those in restaurant.

There was no band on Saturday and Sunday and I was moved to the sixth (top) floor in any case, so that was fine.

Which means, for guests with a smartphone and an ipad would need to ask for 2 password and in my case, I had to ask for 2 passwords 4 times for each day i was there.

Nice Hotel, friendly staff, cozy room, I was stay at M Room, it was large enough and clean.

The services was good they have friendly employees.

the service is nice & the people here are very friendly. please keep up with the good work, will definitely recommend this hotel to my family & friends :)

But the most appreciated thing is the staffs are very very kind, polite, and friendly.

The staffs are very friendly and the lobby is very nice and cozy too.

but nothing for a longer business trip.The staff is friendly and helpful.

It was full of art, clean and the staff is friendly.

The staffs are very friendly, helpful and responsive to our requests & needs.

Quick check in, friendly & helpful staff, good sized room, clean & comfortable beds & bathroom, good selection of TV channels, strong wifi.

Service is attentive, the staff is very friendly and super polite.

The staff was helpful and friendly no matter how often i asked for help, the room is always clean, the hot water functioned properly, fast internet wifi connection, it was stable as well, the breakfast was great!

When i first stepped into the hotel, i was greeted with a warm and friendly smile from the bellboy and all the way to the receptionist.

Hotel attendants were friendly and helpful.

I also love that the staffs were friendly and helpful.

Great friendly & super kind staff, cozy & functional rooms, room service & restaurant operation 24/7, breakfast included and super lovely reasonable prices.

Strategically located which gave us easy access to go places, the staff were friendly & helpful.

The staffs are very welcoming, friendly n helpful.

Their coffee machine is slow and sometimes empty for beans.

Check-in process was not smooth as well, I asked them to speak to their managers and their response was slow until I did not have any will to deliver my concerns again.

The speed was really slow from my room, and I had to restart my device over and over again in order to connect with the server.

Service can be slow though, so if you're in a hurry, better look elsewhere for your meal.

Wifi was a little bit slow in one of the rooms.

Strategy place in middle town in surabaya

after renovation look very large space either for reception and Resto

NEAT hotel with warm welcome  staff
Food are Good with nice presentations and taste was Yummi..  price adapted with my pocket😅👌
I will be back

The service is good and the staff really helpful.

always love the hotel ambience and the service given by the staff..

Need to reach airport in the early morning the next day, the hotel staff was nice and offered help to assist to call the cab.

Great values, especially when you get promotion price, 
The staff was nice, really hepfull, and i really like their Whatsapp Staff, really helpfull.

I think the staff is responsive and quick respons,

Front office staff were good service
Good hospitality.

Staff and service were great, food was okay, the room was clean

The good thing is that the hospitality and politeness of the staffs are still the same.

The staff were very nice and helpfull, the room is uniqe with art design and quite spacious, wifi is good and relatively fast (20 mbps when tested with speedtest.net from Okla), the food is okay

Good hotel, clean room and bathroom.Quick response from staff when I asked for something.Breakfast is actually good except the snack corners.

The noise comes not only from the road traffic

The pillows were not fluffy enough, the hot water did not work, and the noise from the street were clearly heard even from the fifth floor.

The only downside is that the rooms are not double glazed so all the outside noise from the streets below transmits inside easily.

On the down side, the hotel is surrounded by busy roads and some of that noise spills into your room, depending on which direction your room is facing, and what floor you are.

Asked for higher floor to avoid street noise.

My room faced the street and it was rather noisy as it is on a busy thoroughfare.

And i was disturbed by the sound of the road noise.

For rooms facing the main road will be a little noisy with the sound of the vehicle.

so a bit noise from the street you have to accept.

Regantris Hotel Surabaya

slow

street quietness

case

Hotel Gubeng Surabaya is near these landmarks: Cheng Hoo Mosque, Submarine Monument, Hutan Bambu, Wonorejo Waterfall, HePing Lu GongZai Jie, Club Colours, Pure Reflexology, Rumah Bali Spa & Lulur, Indonesian Cancer Museum, Tirta Ayu Kayun, Mirota Batik, Our Bar, JJF Jalan Jalan Flores, Hokky Buah Panglima Sudirman, Monkasel (Submarine Monument), Monumen Bambu Runcing, Khana Spa, Plaza Surabaya, Gubeng Railway Station, Balai Pemuda, Surabaya Tourism Information Center, Museum Etnografi UnAir, Joko Dolog  Buddhist  Statue, Cinema XXI, Grand City Surabaya, Monumen Gubernur Suryo, Grahadi Building, Monumen Perjuangan POLRI, Visma Art Gallery, Royal Garden Massage Spa & Reflexology, Delta Spa & Health Club Surabaya 2, Kidzoona, Tunjungan Plaza, Vous Spa - Fitness & Well Being, Vous Spa, Empal Surabaya Bu Yani, Surabaya Car Rental, Surabaya on Foot, Surabaya Heritage Tour, Surabaya Food Tour, Sewa Mobil Surabaya, Hafanatrip Tour and Excursion Surabaya, Surabaya Duty Free, Majapahit Spa by Martha Tilaar, The MAJ Heritage Pub, Kidzoona Marvell City, Havanna Family Reflexology, Kimochi Japanese Massage, Pasar Genteng, Havanna Family Reflexology, CGV Cinemas, Marvell City, Wisata Rasa, Museum Pendidikan Surabaya, Siam Family Reflexology, Rumah Suci Bodhimandala, Newton Vintage Store, Wonorejo Dam, Salirawangi Spa, Tikala Shiatsu & Reflexology Surabaya, Central Point Mall, Surabaya Youth Park, Museum Surabaya, Hi-Tech Mall, Taman Hiburan Rakyat (THR), Muhammad Cheng Hoo Mosque, Artistica Silver Course, Bungkul Park, Salsa Beauty Centre, Herbs Spa Ngagel, Museum WR Soepratman, Home H.O.S Tjokroaminoto, Javanation Trip Organizer, CGV Cinemas, BG Junction, Ijen Bromo Package, Bromo Ijen Tour Package, Suramadu National Bridge, Tikala Shiatsu Family Massage & Reflexology, Rizma Travel Surabaya, Flora Park, Klenteng Pak Kik Bio, Suroboyo Monument, Djati Family Spa, Kaza City Mall, Indonesian National Building, Tomb of Dr. Soetomo, Dr. Soetomo Tomb, Surabaya Zoo, Nakamura The Healing Touch, Jalan Pahlawan, Pasar Barang Antik Bratang, Ereveld Kembang Kuning, Cinema XXI, Inul Vizta, Foreplay Club, i-Zen Family Reflexology, Green Garden Spa & Reflexy, Titik Nol Surabaya, Museum 10 November, Tugu Pahlawan, RUI Lounge & Bar, Kampung Lawas Maspati, Pusat Oleh Oleh Khas Surabaya Dolly Saiki Point, Surabaya Kota Railway Station, Stasiun Surabaya Kota, ITC Surabaya Mega Grosir, Pusat Grosir Surabaa (PGS), Darmo Trade Center, EAZY HOLIDAY TOUR, Mollow Dive Center, Wonokromo Railway Station, Pasar Atom, Gereja Santa Perawan Maria, Go2 Indonesia, Klenteng Hong Tiek Hian, Cinema XXI, Ciputra World Surabaya, Museum Kesehatan Dr. Adhyatma MPH, Desperados Bar, Maspion Square, Jembatan Merah, Lobby Lounge Shangri-La, Pool Bar Shangri-La, Royal Plaza, Anmo Reflexology, Museum Mpu Tantular, The Battery Health, Spa and Family Club, Blockbuster Museum Surabaya, The Avenue Lounge Bar, Citilites Skyclub & Bistro, Club House Regency 21, Ex.

No change, evertyhing still good from the services of the receptionist.they did very well job, very friendly staff and the style was good.thanks pop gubeng i ll be here for next stay

room and design just feels so futuristic, makes me feels energic when wake up, check in process is based on healthy protocol, overall is good, and the most unbelievable is contemporare art in the lobby.

friendly service and comfortable rooms, pocket-friendly prices, attractive hotel orange color
to Surabaya it is definitely the Harris hotel
I will tell my friends and relatives
the employees are still young so we get carried away with their enthusiasm

Great ambience,clean and make us comfortable..especially for kids in this situation..the position is also strategic in downtown of surabaya..the staff is also very warm and helpful..i love to stay here..thx ya

The ambience is good and the service is even nice.

I must say, I'm very much like the environment, the service (the staff are very friendly!

such a nice environment and friendly employees.

Comfy, strategic location, good vibes, great value of money, close to city centre, good staff, 

Staying for business trip for a night, got a good price, and excellent services, they have minimart and atm at lobby which is so helpful

My son liked that the interior was colorful and clean.

Great value budget hotel, clean and colorful hotel, good location, great services.

So refreshing with vibrant young colours.

Worksop IST peace corp America and Indonesia At POP Hotel Gubeng Starting 27 up to 30 march 2019 was very great..the hotel is nice,cozy n clean..but one less is about the window can't be opened.the servis is good n everthings are good organized n well prepared.the location is easy to reach.n it's very strategic.so far so good and recomended with the fordeble price.yulius is one of a good n humble one in pop hotel..he serves the guests politly so that's why we felt very comfort to stay at this hotel.

Budget hotel with minimalist concept in the same wall with Harris Hotel, where we can access the swimking pool.The room was clean and tidy, they using Cubicle shower as the bathroom.

It's my first time to stay at pop hotel Gubeng, really cozy room, unique and nice atmospher in hotel area, the hotel location is perfect for me cause near by train station, just take few minute to reach there, anyway thanks to Staff receptionist Mr.Farhan to suggest and give some informations about things to do while in Surabaya.

The room design very good and complete as what i need.

Room very clean, staff very friendly, good view in the night and comfy room.

Employees was super nice, friendly, helpful staff, and good.

will recommend
and pop gubeng to a friend to stay overnight
very friendly waitress
strategic location
for cleanliness it is pretty clear
quickly solve it if guests have problems.

Friendly staff , clean room and variously breakfast makes me sure to book to my next visit.

the employees are very friendly, the rooms are quite comfortable,

The staff and all the crew are also friendly.

Friendly and warmth staff has become a particularity of Tauzia Hotel Property in everywhere.. breakfast was average

I stay at 1530 best view and best staff reception Mr. Norman handling guest always with smile and friendly.

The staff were very friendly, kind, and helpful.

the room is nice and clean, the location is also very strategic, and all the staffs are very polite and friendly.

Swiming pool is plus point on this hotel' and parking area are available a lot
For the one that want to stay here' better booked the room
Direct to reservation' since they have rate are cheaper

The pool its amazing you all have to try it.

There is a swimming pool that can be used for us, its amazing for budget hotel.

all the staff very helpful, even we got early check in so we can bring kids to pool early!

karena satu building dengan harris jadinya ada pool access.

the pool is unique and very friendly for children.

But over all is good, for swimming pool also good, clean, nice area because on outdoor.

You can use the Harris swimming Pool and gym if you stay here.

but comfy,plus we can use pool facility at harris.breakfast service was good esp mas yulius and crew.

It has also the main pool that will make us feel refreshingly in the middle of weather that hot boiling

the pool at Harris v good the rooms v good..the location v. Good the breakfast so so ..for me a bullee..no knives to spread

The facility we like the most is the swimming pool.

Nice place to stay, good service, friendly staff, free access to Harris hotel swimming pool, good location.For breakfast, also for available menu at the restaurant, the food variety is need to be improved.

Beside that, we can swim at the harris swimming pool and there is mini market inside the hotel, so we don't need to go outside to buy something what we need.

Easy procec check in and check out,very simple.the room are colourfull look.so my daughter happy with the option chanel TV.bathroom i don't like,wifi is good,the breakfast so nice,get free acces the pool

This is hotel has indoor parking area, complete with swimming pool and gym in harris hotel for free.

WiFi is very poor
Door handle at #1236 sometime not working properly

Hopefully for the next time, they will have the improvement.

air conditioner is bad, wifi quality is poor.

food variety was very poor and sometimes not clean also example for the fruits, a child play with the papaya fruit with he's hands.

For breakfast, there was poor variety of foods.

Swimming must use Cupon and limited only 2 people and only once , bathroom and bedroom very small , shower in bathroom are poor in pressure.

The breakfast was very poor there is no variety, as like eat at home.

Here I made Pro's and Con's

Pro:
Strategic Location
Compact and clean
Great food at Daun Pisang
Value for money

Cons:
I ordered Soto Ayam at the Harris Hotel and was not really good.

Good service, good area park, good food, shower not easy to use, no ketle  to cook water, near to Tunjungan plaza, grand city mall, pasar atum and near to Siloam Hospital and Ferina Klinik, Gubeng railway

Pro: Nice location, nice food, helpful staffs, good internet speed and good restaurants nearby.

Room service and facility was okay compare to its price.

Quite a few places to eat around the hotel.

Please notice the food quantity especially in holiday season, the quantity food should be enough for the guests.Overall, it is nice and comfortable place to stay.

Internet speed so slowly, breakfast menu not variatif, Overall so good, unique room, so cheerfull, good Location and shuttle to near mall around hotel.

The foods and drink are fair enough, not too expensive

but they also serve room service for massage and food.

but little bad, because the bad some little broken the spray was crack and the bathroom so small and the foam or shampoo just gifed 1 little pack, and the door.

I think it must be because of the wall and the door must be not thick or proof enough.And dont forget to bring your own toiletries because they only provide 1 small round shape soap and 1 small sachet of shampoo.

But their capsul style bathroom is too small and very noisy as you will hit it's wall while taking shower.

However, since it is a budget hotel, the bathroom is too small and not comfortable.

The room is not very big, and I don't like their bathroom which is a very small bathroom module.

Bathroom was so small, storage is very less.

is budget hotel, the room is small and the bathroom also small and cute in the middle of room.

Small bathroom, small toilet, small room, ac not on in lift sometime, ac not available at coridor entrance room, little quantity breakfast food, lift not working from motorcycle park area to receptionist

The only problem is with the toilet that too small for a tall person like me (6-feet height).

but the things that need to improve are quality of linen (have a bad smell) eventhought the linen are white and also the cleanlines of the room since the rate during weekend are increase so we expect to get excelent service as well.

but unfortunately the room corridor has an unpleasant smell.

The smell of the chicken still appears badly.

As their is no windownto be opened cleaner should keep the room door open for a while after cleaning the bathroom than you would maybe have less mold.

I request for a double bed non smoking room, and I stayed at room 1562, which is suitable for me because the room is far from the elevator so there's not a lot of noise from people wandering around, and I like the high street view that I get to see from my room.

Only have one annoying prob, bathroom smells funny so I had to buy room perfume to get rid of it.

It is very disgusting and annoying for people like us.

In the inside of hotel area (including in the room) is restricted for smoking, so you must smoking in the outside or you will be punish 500 thousand rupiah.

but lack of smoking area (small complain) --- be back soon..

Lobby and elevator have a strong & horrible odor.

but yes, sometimes they respond quickly but often they respond slowly.

Check in and check out are served on Harris hotel reception is fast and easy

Staycation at pop hotel gubeng surabaya , everything good, service is very good, and helpfull, very pricy juga sangat murah untuk dijangkau .

The male reception are really polite and inform about facilities in detail.

The view is amazing and the staff is nice.

Great service and comfort area..one pf the best in surabaya..i hope i will be back later..keep healthy for a staff and keep consistecing for cleanlines and comfort..

Very comfortable, wifi is good, receptionist is nice, recommended for staycation in surabaya

Price is very nice for hotel in surabaya city, there is a coffe shop in ground floor, and near starbucks coffe

The service very good from the staff.. Thanks

Most of the staffs are helpful, especially FO staff during our check-in & check-out times.

Clean rooms, nice employees, good location,

this hotel is better from another hotel budget in surabaya with cleanliness area, room and secure about protocol healthy guest also hospitality from staff..
keep consistent..

location is strategies, near to tunjungan plaza, recommended to you guys.

First time I stayed here , all of the things was excellent, the room is clean, the staff so humble, the breakfast also yummy.

Very expetation this hotel best budget in Surabaya, this room clean, staff is very hospitality and the hotel ready for New normal ITS very important because my family feel secure..keep consistent

POP! Hotel Gubeng Surabaya

small bathroom

smell

poor

restaurant

decor

pool

The JW Marriott Hotel Surabaya is near these landmarks: Cheng Hoo Mosque, Submarine Monument, Hutan Bambu, Wonorejo Waterfall, HePing Lu GongZai Jie, Tunjungan Plaza, Museum Surabaya, Wisata Rasa, CGV Cinemas, Kidzoona, BG Junction, Majapahit Spa by Martha Tilaar, The MAJ Heritage Pub, Pasar Genteng, Rizma Travel Surabaya, Delta Spa & Health Club Surabaya 2, Visma Art Gallery, Rumah Suci Bodhimandala, Home H.O.S Tjokroaminoto, Museum Pendidikan Surabaya, Indonesian National Building, Tomb of Dr. Soetomo, Dr. Soetomo Tomb, Monumen Gubernur Suryo, Grahadi Building, Joko Dolog  Buddhist  Statue, Surabaya Tourism Information Center, Ijen Bromo Package, Bromo Ijen Tour Package, Balai Pemuda, Wonorejo Dam, Kampung Lawas Maspati, Jalan Pahlawan, Monumen Bambu Runcing, Hokky Buah Panglima Sudirman, Pusat Grosir Surabaa (PGS), Nakamura The Healing Touch, Museum 10 November, Tugu Pahlawan, Muhammad Cheng Hoo Mosque, Our Bar, Titik Nol Surabaya, Khana Spa, Plaza Surabaya, Klenteng Pak Kik Bio, Grand City Surabaya, Cinema XXI, Indonesian Cancer Museum, Tirta Ayu Kayun, Monkasel (Submarine Monument), Royal Garden Massage Spa & Reflexology, Surabaya Youth Park, Hi-Tech Mall, Club Colours, Empal Surabaya Bu Yani, Surabaya Car Rental, Surabaya on Foot, Surabaya Heritage Tour, Surabaya Food Tour, Sewa Mobil Surabaya, Hafanatrip Tour and Excursion Surabaya, Surabaya Duty Free, Gereja Santa Perawan Maria, Surabaya Kota Railway Station, Stasiun Surabaya Kota, Taman Hiburan Rakyat (THR), Salirawangi Spa, Tikala Shiatsu & Reflexology Surabaya, EAZY HOLIDAY TOUR, Museum Kesehatan Dr. Adhyatma MPH, Gubeng Railway Station, Javanation Trip Organizer, Museum WR Soepratman, Pasar Atom, Mirota Batik, Pure Reflexology, ITC Surabaya Mega Grosir, Monumen Perjuangan POLRI, Suramadu National Bridge, Jembatan Merah, JJF Jalan Jalan Flores, Klenteng Hong Tiek Hian, Ex.

THANK YOU FOR MAKING OUR TRIP SO WONDERFUL :))) The live band kept our evenings so well entertained and since its centrally located, travelling around the city was very convenient.

Gotta love the semi open air concept 
(+) attentive staff

(-) i dont get it with Marriott Bonvoy hotels gym in the city.

Our living room view was just wonderful; a city view!

Physically it was a nice space with excellent views of the city, it was also large and never felt crowded.

I would truly recommend the JW Marriott in Surabaya as one of the best hotels in the city and in east Java.

Hotel was at strategic location and easy to move around the city and is walk able to the shopping malls.

This big hotel offer spacious room, friendly staff, great breakfast selections (including ice creams), close to city attractions, and close to the train station ( Pasar Turi) - surely a great value for money.

it's a nice hotel place at center city of surabaya , good services & friendly.

The room was super spacious and comfy with a panoramic city view so you don’t even want to close the curtains at night to keep seeing all the lights on.

This JW Marriott hotel is located in the city center, near Tunjungan Plaza shopping center and opposite Rawon Setan, a famous local delicacies/restaurant.

Especially with the location of studio rooms in the corner, making the view from the room wider to see the view of the city of Surabaya.

The view from high floors, including from the lounge was stunning as the city is flat with not many tall buildings.There were 2 convenience stores right next to the hotel so no issue on supplies.

Stay a night during weekend in Surabaya 
Located in the centre of Surabaya city.

Amazing city view from 4th floor totally made my day.

This is our first visit to the city of Surabaya.

We went for this hotel because of the price and where it is in the city; within easy walking distance of TP, the largest mall in Surabaya.

My credit card had some issues due to my international travel,

The first impression was to be greeted by the valet who handed us a card that said we'd be charged 50k to park our car.

I used the hotel credit in the coffee lounge during my stay.

So I don’t understand the rationale for charging bottled water placed in the room.

The waiter in charge offered to prepare vegetarian dish the next day

However during a 3 day Christmas break upon check the hotel debited my debit card for deposit as per usual.

Although the gym is 24 hours and could be accessed using your room card, too bad that the Jacuzzi, steam room and sauna could only be accessed until 11 PM, I sometimes miss the opportunity to use them when I return from work after 11 PM.

Was surprised again when paying the bill,  that they charged Rp.

They keep the things you left behind and if you contact them, they still preserve your thing and might offer to send the thing to your place if you are not in town (though they add charges,

Its becouse of the feeling of Dark, old n not really up to the JW Marriot Standard i think.

Then SOGO security inform me that the dark colour car is for transfer vehicle to Marriot.

Room is also a bit dark and the closet seat was not quite proper (I think the installation of the seat was not precise enough so when I sit on it, it kinda slides).

It is because the lighting in the aisle or corridor felt a bit dark.

The lobby is really elegant and there are a lot of events in the hotel, and I liked sitting there and seeing the "beautiful people" of Surabaya come and go.

The staffs were nice, saying hi at every possible moment, and even finding a little time to chat here and there was pleasing.

The Pavilion restaurant has a pleasant ambiance!

While the hotel is quite old already (and appear in the overall design), everything was clean and well maintained.

Christmas decoration at lobby was so beautiful.

The mouth watering dishes will please you and accompanied by pleasant atmosphere..it will certainly make your day.

Exterior: 4/5
Location: 4/5
Price: 4/5
Interior: 2/5
Staff: 3/5
Overall: 3/5

Best  one  so  far   ,  at  first  I  was  very  happy   with  non password  super  high  speed  wifi  ,  very  covenience  ,  strong  signal   ,  never  cut  off    during  my  stay  ,  
Check  in counter  could  be  faster  ,  while  guest   relation  girl  are  freindly  and  helpful   ,  rooom  are  cozy  ,  it  s  soft  bed  ,  clean sheet  , clean  carpet  ,  bathroom    is  fully  equipt  ,  the  best  thing  in   this  hotel  is   the restaurant   and  the  breakfast   was   amazing  ,  it  feel   like  to  havin   BF   in  the  English  style  Garden   and  a  lot   of  chioce    of  meals  option 

Well  done

The Coffee House serve very delicious breakfast and lunch with many style from typical western food to typical Asean food.

Nice pool and the garden has a great atmosphere when you have a wedding celebration.

The atmosphere is joyful, the staff are tremendously friendly and helpful, not to mention the food that is beyond expectation.

Tidar, filled with local food stalls is 100m away
(+) room is warmly designed.

During the event I was a part of in Aug 2019 both Indonesian and international guests were very pleased and complimented the food daily as the catering options provided were both very delicious and inviting.

Pool area is nicely designed and has a very open feel.

Mr. Fox나 Colors Pub에는 못 미쳤어요.

The room was spacious, with a local touch in terms of decoration, and all the usual amenities.

The ballroom atmosphere is quite pleasant.

All of the staff was really friendly and helpful, especially the reception and restaurant staff.

Service from the friendly staff is also quite impressive. Thanks.

The service is very good, polite and friendly.

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