The equipment in the bathroom should be changed as it is really low quality.

The bathroom was also very small and the suite was rather disappointing - it would have been OK if we booked a discount junior suite,

The bath was also quite high up so might be a challenge for some!

Arrived to room- found big hair ball from probably previous guest on shower mat.

but the shower place was tight and water did not drain so well.

The toilette was smelling through the whole spa area.

but receptionist said "don't wear bathrobe for dinner".

You get the feeling from the past while missing nothing of today's amenities.

There were something wrong with the toilet, so there was a foul smell,

If you happen to buy STANDARD room, you will get very old furniture (at least 20 years old if not more) and bathroom, which definitely isn't 4* level.

Chairs in the spa was dirty, leaky and dirtied from pigeons.

Izba aj kúpeľňa bola čistá, ale vankúš bol otrasný a WC skoro odpadlo zo steny keď som si sadla (a to vážim len 50 kíl).

Second very negative experience was the cleanness: hairs on the bed linen, stones on the floor in the toilet, housekeepers did'n use a vacuum cleaner for the carpet.

We went to our rooms for a shower before dinner and I was surprised that a hotel which can only be described as "luxurious" doesn't bother to provide a shower curtain, meaning that of course water goes everywhere in the bathroom when using the shower.

The shower is really really small & was not very clean.

Receptionist managed to smile despite the large number of guests and (I mean this literally) invasion of noisy, ruthful Czech pensioners who were requiring immediate assistance with repairing of their rooms’ amenities.

The whole our stay flowed toilet and nor its purity was not in standard.

been here for honeymoon and was constant problems with door entry, shower and light.

We had hair in our bathroom and toilet area.

One  of the best hotels in High Tatras, very good spa, very good food and friendly staff and the hotel is near the forest.

The spa is excellent with a great pool for proper swimming and friendly staff.

Professional and friendly service, delicious cuisine.

Beautiful view from infinity pool and terrace, and very friendly staff.

Overall the staff was very friendly and helpful.

Great place, friendly staff, good food, free parking.

Also my thumbs up for the friendly hotel team and for the hotel manager that is listening to the guests and asking for the feedback about their stay.

I personally liked the hotel, be a it has long history, good wellness and friendly and helpful stuff.

First, the staff at the reception is much much better, more friendly, professional and helpful.

The staff are very nice and available 24/7, hotel is pet and baby friendly, would definitely recommend if you are looking for a nice chilled out holiday!

Otherwise 5star service, friendly and helpful staff.

All hotel's staff, from receptionists to waiters were polite and friendly.

Pros:The staff was friendly, the pools were nice and the breakfast.

Staff was very nice, friendly and helpful.

We had a great weekend in the Grandhotel Praha, with great Sauna and Wellness treatments, good food, a great room and friendly service.

Staff was very friendly and nice, helping with all our questions and quiries.

Lovely, friendly, helpful and attentive staff.

Not sure if they wash the floor after each guest.

What was a bit annoying is that there was no limit to how many guest can enter the wellness so it was very crowded with no place to sit down or lay down.

My suggestion to make training for the staff more and let them to know how to attend the guest from out of the country.

I was guest for 1 night only in the Hotel early January .

however still a room for improvement for the waiters in the bar, they looked annoyed by the guests and not happy to serve them.

Some of guests complained about the wi-fi connection in the room.

Only after 10 minutes of discussion (with other guests waiting in line and listening) and saying that we are celebrating anniversary we were provided another room.

Its spa and wellness centrum - it is really amazing, providing top class services, pools, saunas (although the staff should be more attentive to guests who do not respect clothing-free zone, so saunas might be unusable if they seat inside in pretty wet swimsuit), rest-rooms.

Hotel also allows external guest to go in (very expensive for them again - around 50E entrance). But in the whole wellness with saunas, steambaths, pools, whirpools for around 50 people, there is just 1, say JUST ONE (!!!)

We got a discount voucher and were bit afraid if the level of the service won't be lower compared to 'standard' guests.

The Christmas program was for guests over 6Oties.

The Spa is one of the gratest, we especially loved the outdoor pool.

Wellness spa is spacious with cozy outdoor pool, breakfast selection will satisfy even the most challenging gourmet.

It is spacious and has everything you need including a heated outdoor pool.

Great swimming pool indoor and warm pool outdoor with view on mountains.

The outdoor pool, while all snow around is really excitement.

Hotel with perfect location, very nice wellness and relaxing outdoor pool with beautiful panorama view.

The wellness spa was wonderful with indoor and outdoor pools, sauna, and steam room.

The spa was wonderful, especially the outdoor pool and jacuzzi

They have wide range of spa facilities - heated outdoor pool, 1 indoor and 1 outdoor jacuzzi, pool, adult saunas and steam bath.

Very nice location on the top of village, wellnes with outdoor pool open whole year, clever staff, very taste cuisine and so one.

The outdoor pool is great, the whole spa as well.

Spa is nice, especially the hot outdoor pool, which was mostly crowded.

The SPA center is definitely a great attraction, especially the outdoor pool that can be used even in the rain (and your are not freezing :) ).

but it's the outdoor pool and jacuzzi which are wonderful the pool has stunning views and kept at 36 degrees all year round.

The spa and stunning outdoor pool
No doubt we will return to this hotel.

however, is fantastic with a number of saunas and a small outdoor pool with views of the valley (very romantic on a starry night!

Especially outdoor pool and ,,bubbling” attractions offers spectacular views and one can spend literally hours there.

apoštolov Petra a Pavla, Tatry Games, Neobaluy, Laser Aréna TATRY, Arena Poprad, Motokáry Tatry, Tortuga Bar, Rysya Mountain, Dyskoteka Morskie Oko, Jazierka lasky, Fun Park, Strbske Pleso Lake, Člnkovanie na Štrbskom Plese, ZION SPA LUXURY Grand Hotel Kempinski High Tatras, Kostol sv.

Conclusion: nice location, great spa and massages, food was very good

Very good spa complex with indoor and outdoor swimming pool though outside one very small

Great spot to enjoy sauna and  jacuzzi after a day of hiking or skiing.

If saunas and spas are important to you then this hotel is for you.

The hotel had also wellness with steam/finish/bio/infra sauna as well as swimming pool.

The staff were kind, rooms clean, nice spa.

The hotel has saunas set at different temperatures a great way to relax after a day out in the mountains.

Massage is real highlight of this hotel - try classic massage with Tatra wood - it really is great treat after hike or just to relax.

it is a real 4 star hotel with a very comfortable SPA service.

From parking, bar, nice rooms, historical design, brunch, spa.

They were pampered in spa (saunas are great and outdoor heated pool was perfect even for non-swimming mother in law (do not take this as a joke, pls :-).

Reception staff absolutely requires some training.

I can eat only gluten and lactose free food, when i told it to waiters, they were so helpful.

however when u finally got in the front desk was helpful at least.

Masks were mandatory in the hotel and every member of staff wore one too.

What a lovely hotel and the staff are very accommodating 
We ate in the restaurant and true food was good.

The restaurant is very nicely decorated with ambiental music and attentive staff.

Service throughout the property is pleasant and professional.

The waiter Matus acted in a professional and very hospitable manner and remembered our preferences from previous night, which enhanced our positive perception of the stay.

This hotel has great potential, most of staff is polite, location is great as well as Wellness facilities here

We were there 2 nights,all staff members very well trained,if something wrong,try fixed with smilings-well done!👍

Personal and service was amazing, pretty nice and professional!

Not a please or thank you from the staff - most of whom look very demotivated and unhappy.

One of the nicest hotels in the mountains.

Breakfast was perfect and had great variety 
The room was large with wonderful views over the mountains as you will see from the photo.

Room was very nice with  beautiful view .

This is a perfect hotel to use as a base for exploring the mountains.

Sweet art deco spa hotel with great views and wonderful facilities.

If you think the drive up to the hotel through the mountains is impressive, wait till you see the views from the balconies!

It is a short drive to several attractions in the area if the weather is not good for mountain activities.

It is located just off the city center, surrounded by trees and mountain views.

The outdoor one is with warm water so we could enjoy the views to the valley whilst being in.

The hotel has beautiful views of the mountains, on a clear day the views are spectacular.

The large park area below the hotel is truly stunning at this time of year.

The location is really amazing,view to the mountains too,hotel management do their job very professionally!

Being there was enjoyable and never forgeting view from swimming pool on fascinating mountains.

One of the best service we experienced in slovakia , even if we only went for a couple of drinks , staff are attentive and smile jakob thank you, the decor is absolutely beautifull and has view over the lower tatrys and the plain below

Beautiful hotel right on the side of a mountain.

Amazing location with breathtaking views of the High Tatras.

Grandhotel Praha

guest

bathroom

view

outdoor pool

To my surprise hotel's staff sent it back to me to Warsaw with no extra charge.

but according the waitress “we will MAYBE have tomorrow”
- waiting for the menu card 15 minutes, while the 3 waiters were chatting 
- no fresh mint tea, no fresh ginger tea 
- they do not open a bottle of vine for only one glass of vine from the type of bottle they served one glass yesterday 
- beetroot salad with 3 peaces of beet 
- the waiters never remember who orderes what, 90% they (want to) put the food/drink in front of another person at the table
- breakfast shall be served from 7, but half of the “main food types” was missing till 7:30 (eggs, pancake, etc.)

Only downside that the spa can only used for two hours and it's extra charge.

Photos show all sorts of delightful hot, steamy, bubbly spa facilities.

Seldom you can feel such friendly welcome. Facility: anything you need is available at hotel, even a complimentary visit to external Jacuzzi (provided it's not that busy!)

All facilities (kitchen, washing machine).

(very nice staff, delicious food, clean rooms, well equipped apartmant, free parking, free wifi, excellent location, nice view) definitely planning to come back again soon :)

Modern, spacious, well equipped and cozy apartment assure the quality of your rest.

Perfectly located hotel with easy access to all facilities around, as cable cabins to Skalnate lake or to the train or buss stations.

They advertise as if they have a swimming pool and a tennis court.

The apartment was very clean, spacious and well equipped.

The house is brand new, very well equipped and furnished with taste!!

• Professional and also humanly nice attitude of the hotel staff
• apartment met all the requirements for a 4 family member (big, very well equipped, clean)
• location about 300 meters from the slopes.

We also loved the spa - such a fabulous facility!

but more well equipped than other hotels I have stayed at, gym was a little bit warm but I guessed it provided better conditions to work out a sweat.

What I enjoyed most: 
- top speed wifi :)
- perfect view on High Tatras (from C buliding),
- really quiet and spacious rooms
- loved the design and room equipment
- ski boots drier and cleaner
- sauna complex not only with saunas,

Nice large family room equipped with kitchen in a brand new building, nice view on the mountains.

Amazing equipment, private sense, just perfect.

We liked our apartment, rooms are large enough, equipped by everything you expect in 4* hotel, 2 flat TV, kitchen corner, some walls and doors are plated by wood.

The staff was really nice, friendly and helpful.

Comfortable, good quality place, with a great service level and very friendly staff.

Staff is really friendly and make you feel welcome.

very nice and cozy hotel in the middle of the ski center, friendly stuff, great breakfast, free wellness, free parking on the spot, free wifi in all premises.

Rooms are very nice and clean , stuff is friendly and nice.

Great hotel with excellent service since the reservation, very practical clean, comfortable accommodation, excellent food and very friendly and helpful staff, I would definitely recommend not only for skiers,

The staff are very friendly and go out of their way to help.

Hotel staff was very friendly and attentive, rooms are clean, very cosy and provide you with the mountain/cottage style atmosehere.

Excellent cuisine, friendly and helpful staff.

Hotel and its amenities is well organized and the staff is very friendly and always helpful.

Front desk service is very warm, friendly, and helpful.

Everything was perfect, friendly staff, very clean, good food, rich breakfast menu, view from the balcony on Lomnicky stit, free parking, good working wi-fi.

Perfect stay, very clean, friendly staff, perfect food, very luxurious rooms, bath, kitchen, excellent view from the balcony.

Hotel with very nice and friendly staff, in amazing location.

The restaurant service was also very efficient and friendly and the staff at reception was also very helpful and friendly.

Great food, convenient parking, close to interesting spots in Tatrzańska Lomnica, and hiking trails.

Very nice hotel, nice and clean rooms, perfect kitchen, good wifi, convenient cigar room, free parking, enjoyable ski resort.

We request an extra bed for three days and agree to pay the 180 euro extra for this (all included) the bed in bedroom was also a bit hard.

but no coffee or tea - when I asked about this at reception, I was told that if we wanted tea or coffee, we could request room service.

To be fair they did turn it off when asked.

butter had run out half an hour ago; on one morning there were fruit flies around the fruit (with at least one piece of fruit that had begun to rot); refilling of items at the buffet sometimes happened, sometimes not; and on some mornings we were asked for our room number, on some not.

Worst of all, seems like they do not understand what it means to be a vegetarian in the Tatras - despite having asked about the meal options before our arrival, and being assured vegetarian options would be available - 2 nights out of three there was chicken soup  and no non-meat options.

Other than one lady at the front desk on Saturday evening (she was at the front desk by herself).

Great attitude, and  I will definitely be back in this place.

While Stenley & Barbara on the front desk staff have been beyond kind, most helpful and perfect examples of excellent hospitality. BUT.

Personnel: full marks, smiley, advising, professional.

But i would easily stay again because of the food, Nice reception and beautiful location.

Four of our group enjoyed a dinner and all the dishes they served were exceptionally good.

I also recommend the pepermint body peeling, you can buy it at the front desk, it smells great!

Spacious rooms, helpful staff, excellent food.

Staff were terrific and the hotel setting is stunning, being on the edge of town made it much more secluded yet only a short walk to the town centre.

The quality of service at the front desk was great.

Everything was fine, staff was very kind, we spent a perfect holiday week in this hotel.

Aplend Kukucka Mountain Hotel & Residences

request

creditcard

parking

facility

friendly

The air conditioning was noisy, turning on and off about twenty times a minute.

I mentioned this to the front desk agent, and she blew it off with no response.

And annoying fan rattling sound in the lobby all evening wasn't also pleasant while eating dinner - it was not there during the day.

When I complained to the reception, I was told that it was being solved (I now looked for a problem with air conditioning in a review from May 2021).

We complained immediately and were offered a move to another room

- However lastly and most importantly the staff were very apathetic when we complained and were especially rude to my girlfriend when she spoke to them.

The staff appeard very friendly and helpful.

We vere very satisfied during our stay in this pleasant hotel, very friendly stuff, tasty food, clean rooms as well as wellness.

A hotel with excellent cuisine, friendly staff, and good services.

Hotel is not too big and thus offers pleasant friendly atmosphere, while keeping professional level of service.

Beautiful nature with stunning wiews on High Tatra mountains, challenging and very well maintained golf course with friendly and caring staff in hotel.

This is our favorite hotel in Slovakia with great location (perfect morning view of High Tatras is impressing us every time), wellness and nice and friendly stuff.

very friendly and helpful staff, very nice wellness, sauna, outdoor pool with conditions to jump in snow, nice restaurant, good parking, nice reception, nice  and sexy waitresses :-), very good location

The staff are knowledgeable and friendly, the food is great and there is the added bonus of the Spa.

Very good restaurant, friendly and pro-customer oriented staff, clen rooms, very good wellness with indoor and outdoor pool, saunas, whirpool etc.

All was accompanied with friendly customer service.

We spend couple of days in the hotel and appreciated the friendly and customer oriented personal.

The family atmosphere, very friendly and helpful staff, great accommodation and meals, magic touch of surroundings and relax go hand in hand here.

If you're a friendly, golf loving person then I'm sure you'll enjoy this hotel.

nice wellness, excellent kitchen, beautiful views on Tatra mountains, nordic skying trials just next to the hotel, friendly stuff.

A hotel of a high standard with friendly and professional staff, clean and comfortable rooms with an amazing view on the High Tatras.

The mountain golf course is the element attracting visitors from many countries.

I recommend it to everyone who likes golf. I will definitely come back :)

Best for golf lovers with big golf course, for golf begginers also with high skilled and good explaining trainer.

Those who love golf will find something to their liking.

Rooms are clean and they have view on mountains or golf green.

Aurela Viliama Scherfela – Scherfelov dom, Zimný štadión HK Poprad, Siam Center, AquaCity Poprad, Virtuálna realita VR Zone, Thajské masáže Poprad, Church of St. Egidius, Minigolf Poprad - Indoor Tatra Adventure Golf, Tatra Gallery, Obchodný dom Prior, Mozaika Červenej armády, Subway Lounge Bar, Pivné kúpele TATRAS, Paniqroom poprad, Rajec Travel Slovakia - Private Tours, Klub 44, Konkatedrála Sedembolestnej Panny Márie, Tatry Travelia, Podtatranská knižnica, Torre Rinascimentale e Caffetteria Trieste, Exaltation of the Holy Cross Orthodox Church, New Chicago - Veselá krčma, Kino Tatran, ATELIÉR POPPRAT, Podtatranske muzeum, Forum Mall, WoodRock, Objav Poprad z turistického vláčika, Gréckokatolícky chrám sv.

The golf course has well-groomed fairways and greens.

In the summer you are in the middle of golf resort and in the winter they have cross-country track.

The hotel can be called a golf retreat with it’s own golf course and view of the hills around.

If you want to play golf in quite and peace, this is the right place.

We stay here just 1 night during our golf trip.

If you like a golf,there is a golf course right behind a hotel or golf simulator at the hotel.In the winter you can try a cross-country skiing.There is a inside pool and hot outside pool with whirpool.

We are mother and doughter every day play golf and afternoon do some little track in near beautiful High Tatras, we love wiew to mountains from golf course.

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