She was a blessing to us with her helpful spirit, friendly smile, wealth of knowledge of the city as we were from out of town, and her love for people.

Check-in/check-out very friendly and efficient.

Check in was good by a friendly staff member supposedly got an upgraded room consisting of a view of a marina in the street below.

Bartenders were super friendly and efficient.

The team is so friendly and accommodating.

Overall positive experience.The staff was friendly starting with the smiling valet.

I would like to share my experience with Maria Andersen..she was absolutely amazing..very friendly and helpful.

Housekeeping, catering, restaurant and bar staff so very attentive and friendly, received a snack from Chris.

I would like to send a super shout out to Ms. Kayle Brown, front desk associate at the Westin Sarasota, she was absolutely a doll, super friendly and just a pleasure all around, she did her best trying to accommodate my request for a higher floor room, unfortunately her manager wasn't very accommodating at all

Kayle Brown at the check in desk was friendly, personable and professional.

She was very friendly and asked what occasion we were celebrating.

In the end, we actually ended up really enjoying the service, and the young men retrieving cars were friendly and courteous.

Front desk reception was exceptionally good, with special thanks to Kayle and Chris who were both extremely friendly, accommodating and efficient.

It’s a fabulous hotel, with great amenities and a professional and friendly staff.

The staff was professional, friendly and extremely accommodating!

She consistently maintained a positive and friendly demeanor, even during busy periods, demonstrating her dedication to providing top-notch service.

From check in to check out she was friendly, knowledgeable and super helpful.

The rooftop also has the BEST view of Sarasota Bay and the marina in the city.

The hotel is located on the corner of two busy four lanes where N. Tamiami Trail makes a turn after the marina on the round-about to the bay bridge, so it stays busy.

There is so much within walking distance like the Marina, shops and restaurants.

The room was gorgeous and we had a great view of Marina jacks.

We walked one night to Marina Jack's for dinner.

In room is a refrigerator, ironing board and iron, desk area, many rooms with balconies to enjoy a lovely evening watching the city or marina sipping wine, well stocked showers and robes for use.

The room is absolutely beautiful very clean and amazing view , you can sit on the balcony overlooking the beautiful Marina, we watch the sunset with a glass of champagne, the rooftop is beautiful and very great food .

Lovely seating with a beautiful view of the marina.

We love the Sarasota downtown area and enjoyed seeing the beautiful Marina view from our balcony.

Such a beautiful hotel that over looks the marina, has a great roof top bar and amazing food.

My husband and I particularly chose to stay at the Westin, Sarasota to enjoy Marina Jack's, for a terrific dinner cruise!

We were put in a corner room touting beautiful views of the marina AND the city and were especially surprised to receive some special in room treats for our son and a Champaign toast for mom and dad.

She was able to upgrade us to a beautiful room with a balcony overlooking the marina.

The hotel is very well located (across the street from the beautiful Sarasota Marina) and is, itself, run like a tight ship.

The marina was within walking distance and allowed our group to enjoy a boat ride and other sports close by.

Beautiful hotel with gorgeous view of Marina Jacks.

Maria Andersen went above and beyond to make sure our room was ready and we had a beautiful view to the marina.

The location is downtown across from the marina and you can easily walk to a couple of waterfront breakfast, lunch and dinner restaurants- very nice perk.

We were easily able to walk over to the marina on a few evenings and along the promenade.

We had to download the Zybra app for both of our phones to get the bikes, then we needed a lesson on how to unlock the bike from the rack.

I lost my ring while I was there and Carlos Irimia, the head of security, found it and went above and beyond to make sure it got back to me.

I booked through reservations over the phone

For the room rate it just does not feel like a resort this place is landlocked I'm not sure why they call it a resort.

Numerous calls to room service express and front desk to try to get food earlier went unanswered.

Very small locker rooms, massage therapist used one hand while texting on her phone with the other!

Carlos personally drove them to the UPS store and properly dropped them off. He then contacted us and encouraged us to call the store to confirm their receipt (he understood how important these earrings were to us.)

I was really upset and my husband suggeted that I call the Westin in Sarasota.

Once in the room we realized we were without a phone charger.

After several calls to the hotel I was finally followed up with by Carlos in Security.

but the decision to put the phone on the coffee table baffled me.

I had to call to ask questions several times before our arrival and Julianna helped each time with professionalism and efficiency.

Dirty balcony, we complained, they agreed to refund me $50 on the room rate, and hour later the ‘mamanger’ rang back and told me she was going to refund me $30 not $50.

We waited an hour to get our room and there were dirty drinking glasses along with the phone.

but hassle and delay my check in because they insisted that my husband needed to be there or call in for verification.

Also, front desk Mrs. Chris was cordial and attentive over the phone.

Called; they said “be there in 10 minutes”…40 minutes later and 4 phone calls later learned driver went to a different Publix (remember…they “don’t go to Publix”).

I had to call in the afternoon to tell them we got missed(no extra robe for mom,no clean towels,sheets,no replacement coffee. .

We had a large stain on our sheets in one of our rooms and it took 3 calls (basically all day)  to get the linens changed.

Including those answering the phone at the front desk, maid service, valet attendants and those at check-in.

but upon arriving we had the top priced room which is not what I expected.

It seemed a bit steep, and I would rather it be rolled into the room rate.

I would not recommend the breakfast - way over priced for a little food.

but I will no longer be recommending this place sadly, way over priced and in a mess.

I normally avoid hotels that charge for parking

There's no self Park you pay $40 for a valet parking each night.

The $40 valet parking charge is quite steep.

The mandatory valet is a bit pricey at $40 a day and it’s a bit frustrating to be handed a valet ticket with the old price ($25) whited out and $40 hand written.

For the price of this resort, I was expecting better customer service.

but frankly no view which we had paid for ..

Note- The drinks are extremely expensive on the rooftop, double what we would pay anywhere else.

The valet service is friendly as well (a bit overpriced,

This caused me to have to book the hotel at a higher rate than when I originally made the reservation, as well as unnecessary stress.

Only thing is they don’t have self parking so you do have to pay for parking every night through valet

but the furniture is outdated and extremely abused, for the price of the night no quality of the hotel it should be replaced.

The valet issue cost me a lot of time and left a bad taste in my mouth and the rooms definitely need a refresh.

The rooftop bar was peaceful without loud music.

We came by the Westin in Sarasota for a drink at the roof top bar.

The breakfast has been exceptional, the room is comfortable and clean, they have a great rooftop bar with pool and firepits and the lobby bar has been fun too.

We went to the rooftop bar which we have been to in years past and were looking forward to it.

The whole property has amazing views and the seller for me was the rooftop bar.

The restaurant on the property was delicious and the roof top bar by the pool was such a perk  with the most amazing view.

In addition, the hotel has a roof top bar and roof top swimming pool… extraordinary views and again staffed professionally…

I was particularly charmed by its rooftop bar's breathtaking views; fitness centers provided top-of-the-line equipment; and pool areas were the ideal places to unwind after an exhausting day.

It’s not just about the surroundings or the rooftop bar with its breathtaking views; it’s also about people like Chris who perfectly embody the spirit of The Westin.

Great hotel, beautiful view, roof top bar, walking distance from so much!

We wanted to try the Westin because we had visited the rooftop bar on previous visits.

Beautiful rooms, lush bedding, and the rooftop bar and pool was just the icing on the experience.

Furthermore, I cannot overlook the incredible experiences we had at the hotel's rooftop bar and during breakfast.

The rooftop bar and pool are extremely enjoyable with amazing sunsets!

We had unauthorized charges billed to our room from the Rooftop Bar.

The icing on cake is the rooftop pool and bar.

The saltwater heated rooftop pool made up for a lot of the misses.

We had a fabulous private room for breakfast, which was delicious - great job from the Chefs and waiting team, then a relaxing day at the rooftop pool bar, which is run expertly by a fabulous chap called Anthony.

Rooftop pool and bar were fantastic, especially the view!

The rooftop pool and bar have amazing views and tasty food.

The rooftop pool and restaurant are great even on a very hot afternoon.

We also spent two separate afternoons at the rooftop pool, and enjoyed snacks or light lunch and drinks poolside as well.

The hotel has a wonderful spa, a fitness studio with great equipment, a beautiful rooftop pool and bar area that serves lunch and dinner, an inhouse restaurant (evoq) with staff that listens to the needs of customers with food allergies and accommodated us to ensure that we had an enjoyable experience.

The rooftop pool and bar on the 19th floor has a great view to relax with a drink and a bit to eat and watch the sunset.

We were also especially impressed with Joshua Sanchez at the rooftop pool.

The cleaning staff was also extremely satisfactory, and the rooftop pool was wonderful.

The rooftop pool and bar are amazing and the drinks are well made.

The rooftop pool and bar here is fantastic add well so don't miss it.

The rooftop pool gives an amazing view of the area and the staff is exceptional.

Beautiful hotel with an amazing roof top
Pool and bar.

The Hotel itself, is beautiful and the spectacular rooftop pool, bar, and views are incomparable.

- rooftop pool is great with plenty of seating, outdoor tables and spacious bar.

The Assistant GM, Maria Valeria, was absolutely fantabulous.

Valeria at the front desk was very helpful and accommodating during this stay.

SO grateful to the staff, especially Valeria, Maria and Ileana who took care to make sure we had everything we needed and assisted all of our guests down to the details!

but Maria at the front desk worked with me and a traveling buddy to accommodate our needs with another room at a more reasonable price.

But what made it great - Chris from front desk.

Ileana Neumann was a great representative of The Westin Sarasota.

Facilities, staff, location and comfort all top shelf.

Christ front desk receptionist « Very professionnel ».

Marcia at the front desk greeted us and called me by name our entire stay, she made us feel welcomed to say the least.

At check-in, I was greeted warmly, and helpfully.

We would like to give a big shout out to Anthony the security guard there.

Every employee of the hotel that we met were very professional and made us feel right at home.

A big shout out to Maria, Iliana, and Chris for being so kind!

Maria at the front desk was so nice to us.

Marcia and Matt have been so wonderful and accommodating at the front desk when we check in, they go above and beyond making us feel welcome while we are away from home.

Kayle Brown , the Westin Hotel Front Desk associate, was so kind and thoughtful in the way she handled my check-in that my 4-day stay got off to a fantastic start.

The beds are amazing here, amenities are wonderful, so close to all different restaurants when you want to venture out, the staff is the shining star here at this property tho, I've been coming here each quarter for the past year and Maria and her co-workers are absolutely the best!

Kayle at the front desk took care of any of our requests and made sure we were happy with our stay.

The Westin Sarasota

price

phone

rooftop pool

rooftop bar

marina area

Service has been excellent at the pool including Starr who took care of us at the pool.

Truly the best service… If you own this company, please take note of this message and take care of all of these guys.

but before the rest of our group even arrived, JUSTIN had us taken care of.

He took great care of us, repositioning our umbrellas as the day went on.

The resort was a wonderful time and we were taken care of at each step!

Our chair and umbrellas needs were easily taken care of by the fabulous Olivia!

Room was spotless ley serviced each day and Justin at the beachfront took amazing care of us.

He made us feel welcomed and taken care of.

While at the pool, Kelly took great care of me and made sure I was 100% comfortable.

She takes care of her guests, is friendly and takes the time to get to  know you.

Alex & Paula are absolute dolls, They take care of us while we’re relaxing by the pool & the beach.

Kelly always takes great care of me and my family, finding chairs, positioning umbrellas, getting towels, etc.

On the beach you need to reserve beds and I want to especially mention the lovely Tiffany who took care of us for the 3 days we were thete.

Any request we might have is met with care!

And we really enjoyed Abbie who took care of us at the pool with our towels.

She is a gem, hope lbck takes good care of her.

A huge  shout out to our friends at the pool…Kelly took care of us every day and made sure our chairs were ready and waiting for us; our servers Paula and Ania  could not have been more attentive and friendly.

Austin was very helpful on getting us set up on the beach and making sure we were comfortable and taken care of throughout the day!

Lovely lovely TJ at the pool took wonderful care of us.

Finally, the entire time we were there, there was construction going on, which sounded like an alarm going off all the time.

Think construction bulldozers and beeping all day long AND all night long.

The restaurant was closed down and the Pool was noisy due to construction .

Many of the advertised amenities are not available and construction noise was everywhere - yet the hotel still feels justified in charging a premium rate despite all of this.

There was some noise from the construction.

There is still construction by the pool and it can be heard throughout the day.

First the lobby and front desk area are under construction.

but i would wait until later in the year or whenever construction has been completed.

Noise around pool due to construction was a little annoying

- Resort restaurant and reception still under construction and with the lack of labour on site when we were there (Feb 2020) will not be completed for another 6-12 months.

Can’t way for the construction to be done and the wind to stop.

Because they are under construction they have port a potties near the pool.

While they say the construction will be completed in March, we think July or so is more likely.

Until our last day, the construction was  a non-issue.

We exited our room to avoid bulldozers and other construction vehicles.

but the construction is totally out of their control.

The main resort lobby was also under construction, which meant that there wasn't really any place to just sit and relax with a newspaper, or with a beverage.

It was inconvenient stepping over construction material and having to wait for the one elevator while it was being used by construction staff.

Will be even better once construction is finished.

When all construction is finished it will probably get a 6th star!

Captive audience and no credit cards so tough to treat my Husband for his Birthday unless we went off property.

but given what they charge to stay there, there need to be more staff, particularly to set up chairs and umbrellas.

though their website, and then a glitch happened and it double charged me.

but
        the available papers in lobby were at charge, not complimentary.

Parking under the building was included at no additional charge.

They charge $25.00 for the umbrella use and I thought why we pay for the resort fee???

My only cautions for UK travellers would be mindful of the £48 per night guest charges , it adds on the the holiday.

The front desk clerk who told me I'd be charged for a hair dryer when I called to say my room didn't have one - not even subtly implying I must have stolen the one that was there.

I called to cancel my hotel late and the manager said I could have a credit for the next six months, called 2 weeks later to make a reservation using the credit and they said no sorry you only had 3 days to use your credit.

I do think its silly and unnecessary that they charge an umbrella fee

We were charged a Daily $24 Resort Fee; and $25/day for the use of an umbrella (chase loungers are free).

but wait-  that only incudes beach chairs-  so everything is fine if you can lay in the sun for hours-  should you need a couple of umbrellas -  ah - those are $25 dollars each. Talking to certain folks in charge - the owners do it because they can-  the place was 98% full-    too- there was no reduction in rate despite the fact that the room was cleaned only once during  our stay " because of Covid"

I asked for credit because 3 or our 5 days we could not use an umbrella.

There are also never enough chairs at the beach or the pool and to add insult to injury, once you do snag some chairs they charge $25  for an umbrella.

- breakfast in the golf club is severely restricted if you are vegetarian
- charging for umbrellas on the beach is unacceptable given the price of the rooms

The owners have to decide- is this a golf club with a resort attached or is this a luxury resort in its own right.

I said I am staying at the hotel and they said there is a charge.At more than $600 a day they are charging for an umbrella?

but then they charge an additional $20.00 for an umbrella on the beach.

From the long welcoming drive into The Resort, the friendly and delightful faces of the bellhops, to the warm and inviting faces of the folks working registration, and ALL the Amazing staff!

All the staff are extra friendly and helpful including the drivers of the free shuttles available to get you around the estate.

The hotel staff and location are both excellent, everyone was friendly and welcoming.

That friendly welcome continued throughout our stay.

The staff were all professional and friendly and very helpful.

Starr at the pool was especially friendly and went out of her way to be helpful!

Staff are always friendly and provide great customer service.

but there is an obvious difference here because every single employee that we had interactions with were welcoming, friendly, helpful, and just seemed happy to be there!

Everyone was as friendly as ever and this has never changed in all the years we have visited.

They make the pool deck and beach the most friendly and comfortable space.

Can a front desk manager ruin a 5 day stay at a beautiful resort with an otherwise friendly, always accommodating and professional staff?

Gated, gorgeous beach setting, turquoise water, better than average suites with washers/dryers, kitchens, glass showers, blue decor accents tropical landscaping, friendly staff, and more.

Friendly and totally wanting to make this stay perfect.

A shout out to Sully the pool attendant, who is always so proactive, friendly, and helpful.

He was so friendly, warm, and such a joy to interact with.

The tennis courts are just beautiful and the staff at the tennis club are so friendly and professional.

Good eating and drinking options, including a lovely bar/lunch spot at the golf club overlooking the course.

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