Entertainment team are excellent and especially Tom, all bar staff are polite and attentive.

A couple of the bar staff were moody and begrudgingly served while others were far more pleasurable.

The beach is super, with shaded beds and a super snack bar.

The drinks are ok at the bar, the alcoholic ones are obviously not imported and are not to everyone's taste, and this is the case in all of Turkey, not only at this hotel,

The food and incredible and the pool bar is also excellent.

Rooms cleaned every day and the bar replenished with various drinks.

The bar staff work tirelessly to make sure that you have drinks all day & night.

Beach was great, lovely and quite, again, plenty of beds and was part of the hotel so food and drinks from the bar were all inclusive.

A wee stroll down the promenade to Neumanns Beach bar is worth while too.

The beach  bar food lovley and even had a foam party      With music.

The bar staff work extremely hard and were the best part of this holiday.

The hotel falsely advertised slides and beach bar.

Assets: comfortable and nice rooms with everything you need, good All Inclusive menu, excellent coffee in the coffee bar, nice staff - overall: high standard even if there are limited services for the winter season.

Of course outside and beach bar where closed

The guy at the coffee bar was really nice and polite.

Kulliye Cami, Ters Villa - Upside Down House, Express Rafting, Osmanli Hamam Belek, Belek Beach, Katre, Manavgat Kent Muzesi, Sagir'in Bahcesi, Ahmetler Kanyonu, Dickman Textile, Aquajoy Su Parkı, Belek Saat Kulesi, Yapay Selale, Manavgat Market, The Brezza Bar, Pazartesi Pazari, YT Klınik, Ozel Yoruk Muzesi, Nova Beach, Belek Turkey, Sorgun camici halk plajı, BDT Belek Doga Tour, Side Azura Dive Center, Q Spa & Wellness, Keyf Wellness Club, B Side Tours, Side Tours, Side-Tours, West Side Tours, City Side Tours and Travel, Kumkoy Wellness Center & SPA, Ece Hamam & Spa, Dynasty & Linda S.P.A. Wellness, Sami´s Vip Massage Praxis, Side Tennis Club, Sirma Hamam, Side heaven hamam, Side Ink Tattoo ®, Side Hill Tours, Unser Tour, Delphin Hamam & Spa Wellness, Kings Shisha, Sultan Hamam, ExcursionSide, Celina Butik, Coyav Travel, Karma Restaurant Night Club, Manavgat Masaj Spa, Excursion Of Alanya Antalya Side Belek Kemer, Sandland, Side Sualti Muzesi, Anadolu, Ottoman Spice Tea, Greek Amphitheater, Lighthouse Club Side, Vespasianus Aniti, Expert Transfer Antalya Airport, Prestige Rafting, Side Antik Kenti, Silver Diving Center, Appolon Temple, Men Tapinagi, Kiss Bar, N-Keskin Tour Side, Devlet Agorasi, Active Nature Tours, Vianobilis Travel, Buyuk Plaj, Seaside Beach Lounge, Photograph In Barut Sunwing, Fz Çocuk Kent, Scuba Side, Side azura Duikcentrum, Happy Kids Oyun Ve Parti Evi, Baba Boot, LykiaLinks Antalya, Lykia World Links Golf, Hip-Notics Cable Ski, Aspendos Bridge, Lyra Park Alisveris Ve Eglence Merkezi, Rexium Hamam Spa & Wellness, Kargihan, Etenna Ancient City, Belek River Canoe, VIP TRANSFER BELEK, Tatgolf Belek, Gloria Golf Club, Anatolian Balloons Antalya, Belka Golf, Kadriye Beach, The Land of Legends Theme Park, The Land of Legends Shopping Avenue, Antalya Golf Club, Aqua Fun City, Alara Grand Bazaar, Bull Gym and Excursions Okurcalar

Everything was perfect: clean comfortable room, various food, unreally tasty desserts, clean nice beach, see, bar.

Thanks to the man who served tasty Turkish coffee and tea at the bar I don't know his name..

The beach is 5 minutes away, they have a terrace at the beach, the sand is excellent and the water too.

Perfect location with easy access to the beach!

There are no stones on the beach and the food is very good.

The hotel is located right next to the beach next to numerous other hotels.

although there were three restaurants to choose from, oriental,  Turkish and seafood (at the beach bar). Recommended.

The distance between the hotel and the beach is short, it can be reached through an alley with flowers and greenery.

The hotel has many advantages, which are described above, it is worth adding a beach not far away with separate areas for guests.

Beach was very good, drinks and food available.

pool party and beach party every other day also water aerobics too.

Side premium is an amazing hotel everyone is so lovely and would recommend to everyone esra and lolita where very firendly and put on a good show everynight food is amazing as well as the spa and privet beach is easy to find.

A large swimming pool and close to the beach, the city is also not far away.

I will start with the positive: The beach is very close to the hotel and it’s very nice.

The beach bar is very good and the private beach area is lovely.

Highlights were the meal at the Istanbul a la carte restaurant and the foam party on the beach.

I was suppose to stay at incekum beach resort

We initially reserved our two week holiday here with 'stay for long'but in the end went with 'on the beach'.

but when going out of season be prepared for ad-hoc entertainment - perhaps the management should be clearer and strategize when the animation program comes in to play according to how many guests are booked in?

would I stay here again probably not, unless they had a major reshuffle of management.

I paid £60 to have them professionally cleaned before my holiday

I complained to receptionist who told me to speak to manager, the next day I spoke to Colpan Oruc who passed me to Elvan Amak then to Gungar Kokelez the housekeeper manager who said he would investigate and then, Deniz Sankatar who said he understood why I was upset and he knew how expensive the trainers were.

And you need to book with relatiinship manager who never was there apart from a short moment few times during wholenl week and to be honest she is not a kind person at all.

The management should be applauded for the quality of service and cleanliness in the current circumstances.

The food and bar manager Mustafa explained that he had family issues, therefore he was allowed annual leave.

BUT 
If your a female you will be harassed have inappropriate comments made wether your with your partner or not and the managers will do nothing about it.

but if your management team don’t improve your number will only drop!

but we left our email id because receptionist ddnt have the email id of the manager and we needed to talk to him urgently but he never contacted us.

If the hotel management could deny russian customers, it would make the experience and the stay much better.

however, get there after 8pm and they generally stop topping up the dishes, half the lights are turned off on the dot of 9pm, obviously a signal from management to get a move on and get out.

He told me that we could not be moved due to the rooms all being occupied and that tomorrow I would need to come down and ask for the reception manager, he also said he would send somebody to clean the toilet for us.

and bingo/ karaoke I'm not sure if the hotel management were trying to follow the "Pontins " model when arranging the entertainment.

Reluctantly they gave us our rooms after we demanded to speak to the manager, a terrible start!

To the General Relations Manager's reply of lies to Louise Eduardo,

1) You may have English speaking staff

To the hotel management - Please, at least mae tent over it! 3.

It wasn't until two witnesses who witnessed me being racially abused came forward In front of NATALIA and the manager to say that I was speaking the truth.

If you take a glass or a cup at the main restaurant you have to pay attention because it may have been used.Overall it was a nice stay and we are coming back this year, so I hope this review helps the manager of this hotel.

Hotel manager if you are reading this then please get rid of him or at least send him on some customer training course, he is giving your hotel a bad rep!

Ringing reception, they refused to send anyone to resolve the issues, later saying they were sending a manager.

Be prepared to queue or often get your elbows out as an orderly queue wasn't always adhered to.

Evening meal again was poor, the main queue was for chips as many of the Brits couldn’t find anything else to have.

Uncleaned room (cleaned 3 times in 10 days), energy-saving air conditioning at the reception and restaurant, cardboard glasses at the pool and beach, queue everywhere (bars, restaurant), spilled and uncleaned juices from the floor, daily minibar unfilled, insufficient staff, no shade at the beach bar, very bad food at the beach bar, same food every day, cold scrambled eggs for breakfast, messy eggs.

Cocktails at the pool bar are horrible- don’t try any😒
- you want to get a drink from any bar, you always have to wait in line, there’s always a queue.

People queue up right on your back, nobody does any social distancing at all, not even trying.

But on the queues for food , at the bar and in front of the elevators there was no social distancing.

2 days I just didn't bother eating at all, the smell of liver again just made me feel sick! Chips, plain boiled rice (lukewarm, waiting for food poisoning)in fact all food lukewarm at best, fish hacked so you just ate bones, to be quite honest I don't want to go on ( now I'd expect this review from a fussy eater,

were all closed sue to Covid situation which is ridiculous when I thing of long queues in the main restaurant
 To cut long story short, pool is very clean, rooms also, animation team is made up of one men called Rama (there are more in animation

Hotel really need to change the system in the restaurant, staff serve each person from behind a screen making it slow, with big queues for the more popular things such as chips holding up the q for other items.

This hotel is mainly catered for the German visitors.The food is not great, it is luke warm unless you queue up for a long time at the grill area.

Only when you gave money under the table you could skip the queue.

Bars are the same long ques at peak times again this is not good.

But most people queue patently in turn to be served and drinks are good overall.

but all suffered from the same issue of only dispensing half a cup, thereby doubling the waiting time when there was a queue, as usually there was.

The lobby bar was at times understaffed, resulting in long lines of people waiting for drinks.

The dining hall was extremely busy so expect queues.

You are likely to encounter rude russians who 
jump queue and lack basic manners.

but the toasting machine is more like a giant cheese toastie machine that had quite a big queue and it was covered in burnt cheese and grease so it wasn’t very appetising, we did find two small bowls of cereal but these had flies crawling over them so we gave it a miss.

I did not have any problems at all with the Russian and Germans at the hotel, everyone was queuing nicely and none of them came across rude or arrogant as you may get the impression from other reviews.

We had to request the chambermaid change our sheets after being here over a week.

Only on the Tuesday and Saturday there is entertainment, bar that it’s just music which is all foreign and the DJ ignored all English music requests.

The cleaning is so bad, the room dirty, the lady didn’t change my pillow sheets until I asked her to do it( after 3 days) and always came when we were trying to take a rest after having launch( after 1 o’clock) …and i tip her to clean.

Housekeepers were magically avoiding our room despite the fact that we asked reception to help or even we tried to communicate via google translator to explain what and why we need.

I twice asked for maintenance to come out and fix it

He told us he is our Loveholiday representative and asked us to go meet him, he was extremely rude, his English is very poor and he almost made us lose our flight.

He wasn't there for the last days of our stay, so I asked about him, if he is ok.

When we asked to change the room we were offered a room in the basement which was dark like a dungeon.

but looking back now should had gone & requested another room.

I asked instead to be pointed to the lifts and found my own way.

Upon arrival we requested a room facing the pool rather than the outside and this was granted immediately for a reasonable 30 Euro surcharge.

Also, don't expect them to help with any other general requests, they were totally useless.

When we asked about the change of the room. .

From rude arrogant staff, to shouting at you and ignoring any requests they really aren't helpful.

Mini bar wasn't restocked unless you asked repeatedly.

We started the stay with receptionist 'Mummar', first he was trying to avoid eye contact with us as he wasn't welling to help (in other word welling to do his job), during check in I asked about internet connection he said log in and you will find the instructions as if he didn't want to waste his valuable time with my stupid question.

It was only when I asked to speak to the bar manager that it was allowed.

They almost never asked what we wanted to drink so we had to take the bottle of water ourselves.

Tom is so helpful he made our holiday great very polite and the food was great the staff was friendly we are come back next year defo it was really great time we recommended for everyone who is speaking English thank u for everything

The food is very different, every dinner was with a specific i.e sea food, Asian night, burgers and so on.

The desserts selection was lovely though!

We came to the hotel for 1 week, it was a very nice hotel, very friendly staff, delicious food.

Had a fantastic time with my two children, great food and facilities would definitely return.

Food: the food was provided in the restaurant every day

Friendly staff, good food & fantastic entertainment!

Such a good hotel, very friendly staff (especially Tom from the animation team), very clean rooms, really nice food, best entertainment i’ve had in a hotel with performers from all round the world.

Excellent food, for breakfast, lunch and dinner.

but you can certainly find something that you can compensate with (Effes beer, for example).

food is available around the clock so you wont go hungry.

Super hotel, in my opinion 6+ food animations rooms service waiters bartenders at the highest level as for me number 1 in Turkey.

The spacious clean room, kind and very hardworking staff, the waiters don't stay for a moment, they really work very hard, good and varied food, you can't eat the same thing every day.

The rooms were clean spacious and the air con was a god send.

Rooms are very clean , we upgraded to a family suite and can’t have any complaints, very spacious.

The hotel was amazing , greeted by the staff, shown our room which was clean and tidy.

The rooms are clean, family rooms is big enough.

Rooms were clean and spacious, beach at 200 m from the hotel, sandy and with pleasant entrance in the sea.

The rooms clean,good ac,excellent bed an pillows,very hot water👍🏻Jose ,Jesus and every one on the front desk Thank You !!

The rooms were cleaned to a high standart everyday.

The food was great rooms very clean and cleaned daily.

The rooms were cleaned to a high standard everyday.

Lots of variety of foods,drinks,ice-creams and daily entertainments.The rooms were spotless and clean,the pool was beautiful and the place too.The staff were polite and helpful.

I came here with my sisters and my little girls we all had a great break lovely food great customer service will definitely come again 
The rooms were very clean 
The waiters were very polite 
Very helpful 
Amazing Turkish Hammam  experience

Room is clean they change the bedsheets everyday..

Oz Hotels Side Premium

request

queue

management

restaurant

beach

Pool was lovely and clean all holiday and the shaded area at the bar was great for when we were a bit to hot.

but all food and drink comes from the bar behind and is payable.

Drinks from the bar are basic, cocktails and real spirits come at a price.

but doesn’t work in guest rooms unless you are right above the bar.

Yusuf Yener, Ismael and Little man, (The Bar staff) These guys work so hard and do it with a smile.

The main pool is the one next to the bar and restaurant.

Special thanks to the ENTERTAINMENT TEAM, Restaurant/bar and Front of House for making our stay an EXTRA SPECIAL.

The staff behind the bar and staff who wait on the tables in the restaurant and the cleaners are a credit to the place, they go above and beyond to be friendly and serve customers, they make the place great.

Just got back home after 2 week stay at this hotel 
The hotel is great all the bar staff work all day and night  and a so friendly the cleaners are friendly everyone is happy the hotel is by shops and bars there is a market on a Saturday at the back of the hotel about 10min walk you can walk to the beach where you will find loads of shop restaurants the walk back is abit hilly

Reception very helpful also staff at the Bar & Restaurant was great.

The bar staff are simply fantastic always happy, very friendly exceptional service Ismail, Ali & Yusuf thank you so much for our vodka & coke, red wine & lemonade and rum & coke.🤪

 And not forgetting the strawberry daiquiris🍓🍓🍓

The whole hotel is great so clean and tidy.

I have stayed at this hotel many times, it is great hotel with everything you need,  entertainment,  pools,  bar,  nice room,  friendly staff,  especially bar man Ismail Demir very hard worker and waiter Hasan Demir.

The staff were friendly and did what they could to please and look after guests, bar staff were friendly and some what entertaining 😂😂 and always happy to help, İsmail Demir and his team did good and never had to wait for a drink and always happy to help with a smile, overall the hotel did good and I hope to visit again.

So many people mentioned this to the bar staff

Turkish night wasn't bad, camels around and the bar staff did some brilliant Turkish dancing 

The local beach is beautiful and sandy.

Wide variety of drinks at the bar and for a small payment fresh cocktails are made by restaurant manager hasan, these are well worth ordering.

We came to the hotel for the first time and we liked the location of the hotel, its garden, pools and bar area.

We ate at The Crown, regularly and Kayis Bar.

They have a market on the Turkish night, where you can’t even just enjoy the all inclusive without the market men hassling you as they are right next to the bar, around the pool.

Everyone from reception bar staff cleaners Entertainment and management make you feel part of their family.

but no attention to detail, cupboard doors had hand marks etc , they were glossy surfaces and showed up like a sore thumb, in bathroom every thing clean except the soap defender lot of grime and dust, but nothing worrying I had some wipes, shower was awesome nice hot water. 2.

Air con only in living room so rooms roasting, windows and doors open causes you to go up to bugs in bed.

However, the bedrooms never really cooled and we all had to sleep with every door open all night.

During the 2nd week a cot also appeared outside our front door which also remained there until we  left.

Both shower heads sprayed everywhere except on you, doors didn’t meet properly so ended up with a flood everywhere.

The shower mat only got changed the day before we left even though again I’d left it on the floor right by the front door

A lot of the doors were broken and the stairs outside were filthy.

It was also difficult to know staff as they all dressed casual

Rooms

The rooms are very basic even for 3 star hotel, the bed felt like there was a piece of plywood instead of a mattress, it didnt look entirely clean as we could se small things like blots of sun creams on doors, and handprints from the previous tenants.

The doors leading externally including the 2 balcony doors all had chains on them, this is something little

but if the rush to enter the restaurant as the doors opened is anything to go by it must be nice.

although a good size the finish of the room was terrible, looked like someone had broken the door frame in the bathroom and was just stuck back on very badly.

And sorted the lock out on the back door which didnt lock.

In the main bedroom a double wardrobe, door fell off!

Arrived at 1am in the morning after a long journey no where to get a drink, after signing in was taken to room 101 which is dated, the bathroom door didn't shut, shower needed replacing and no plug for the sink.

Door frames coming away from the walls, nails sticking out, exposed electrics, marble slab outside door broke twice and many more.

Tried to kick us out at 12 into another room and then at 6pm to the luggage room, this was by note through our door, we couldn't find the manager anywhere so I ended up leaving him a note back.

The rooms needed some attention 
e.g door frame hanging loose and no hot water for two days.

At  the side of the doors are sockets  quite high up so you have to be inventive when you charge your devices.

The hotel was mainly occupied by younger couples with children under five so the restaurant was busy earl doors at every meal sitting as the children were fed

Opened a door to another room to be bedroom 1.

but if you have children NO lifeguard in either of the 2 big pools , NO pool attendant at all - EVER so loungers , towels , rubbish , toys , shoes etc all stay where they were last left.

The entertainment consisted of watching the children dancing every night and on Wednesdays they have bingo and we paid 360TL for 2 strips of cards.

3) Environment: it’s lively and provided entertainment was great for adults and children.

Pool area is clean rooms are very clean plenty things for children to do  entertainment on every night  one night, there is a Turkey's night, with plenty of stalls to by nice presents.

there is always something for the children to do like the foam party that was amazing. .

These boys  will be the main reason we will return.

There was a little shop which my boys loved going to each day - a little bit of independence for them.

Us and the kids were so excited, me and wife had stayed here 7 years ago as a treat for tenth wedding anniversary.

Value for money,food is ok entertainment is excellent for kids and night time,foam party for kids variety of day time activities,kids really enjoyed themselves animation club the kids loved,would definitely come back

The food was delicious and even our son who can be quite a fussy eater found something he liked each night.

She really is a lovely lady and the children really took to her.

we stayed here as 4 adults and 1 child in 2 rooms.

Very cozy hotel with really good staff, and good entertainment, for both children and adults.

I trust them with my fifteen year old girl.

Best things were the lovely Turkish people and staff, they just love kids and the shop staff were just lovely.

A superb stay for all 3 of us, one Child 6 years old with parents.

There was some evening entertainment and a kids club (which we didn’t use) - we will definitely be back!

I came to this hotel for the second time with my wife and child, and we had another very good week.

he picks up food and eats it while holiday makers are eating
Hes a bully to the staff.

The food was of good standard and we found something everyday to eat .

Food times are also evenly spaced out and ice creams and snacks between lunch and dinner were great.

Food was in my opinion really good much improved and was plenty for everyone(don't understand where the bad reviews are from, unless really fussy eaters) lots of choice from salads to desserts, really enjoyed the breakfast options and the pancakes and omletes were lush.

but it's perfect, 5 mins from the beach, food selection is good and the wine and beers are lovely.

He was so good to me and my family

I really enjoyed all the food and im a fussy eater 

The swimming pools were really good and I enjoyed the slides 

WiFi wasn't great 

Made loads of friends and was a great family environment 

Begging my dad to come back next year 4 sure

Hasan Wendy above and beyond and organised my wedding in Manavgat on 09/09/2022 

Literally when I say he organised everything I mean everything.

Staff nice and friendly, food excellent, cocktails very cheap, entertainment is first class, definitely come here again.

The restaurant staff Hasan Karakuş, Emrah Karakuş plus all the others who’s names I can’t remember (sorry) were fabulous.

They provided us with spacious accommodation with free shuttle to the beach, nice Turkish style buffet, afternoon snacks & Ice creams which we found very tasty.

If you would like : 

Fresh towels 
Clean bed sheets
Clean room .

Everywhere in the hotel is clean, including the rooms which are spotless and the restaurant and bar area.

Clean room every day, polite and nice Staff Working there.

Room was spotlessly  clean and  spacious  and air conditioning   was excellent.

Rooms are clean, spacious and have bedding and towels changed daily.

Very friendly staff,  nice clean rooms,  good pools,  Hasan and the rest his staff are really hospitable and I would recommend this hotel.

The housekeeping team are still doing a sterling job, ensuring our room was spotlessly clean and towels replaced daily.

i have no bad comments at all to say to the staff because they are all very good and hardworking .. the rooms are very clean and well-maintained.Thank you reatorant manager hasan for this lovely holiday and see you again.

the best hotel i think for family because they have big rooms big garden.The rooms are very clean and well-maintained.everything is very nice, can't wait in advance to come again next year.

Rooms are so clean and towels/bedding changed regularly.

They don’t clean your room, all they do is change the bin and put in towels,

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