Entertainment team are excellent and especially Tom, all bar staff are polite and attentive.

A couple of the bar staff were moody and begrudgingly served while others were far more pleasurable.

The beach is super, with shaded beds and a super snack bar.

The drinks are ok at the bar, the alcoholic ones are obviously not imported and are not to everyone's taste, and this is the case in all of Turkey, not only at this hotel,

The food and incredible and the pool bar is also excellent.

Rooms cleaned every day and the bar replenished with various drinks.

The bar staff work tirelessly to make sure that you have drinks all day & night.

Beach was great, lovely and quite, again, plenty of beds and was part of the hotel so food and drinks from the bar were all inclusive.

A wee stroll down the promenade to Neumanns Beach bar is worth while too.

The beach  bar food lovley and even had a foam party      With music.

The bar staff work extremely hard and were the best part of this holiday.

The hotel falsely advertised slides and beach bar.

Assets: comfortable and nice rooms with everything you need, good All Inclusive menu, excellent coffee in the coffee bar, nice staff - overall: high standard even if there are limited services for the winter season.

Of course outside and beach bar where closed

The guy at the coffee bar was really nice and polite.

Kulliye Cami, Ters Villa - Upside Down House, Express Rafting, Osmanli Hamam Belek, Belek Beach, Katre, Manavgat Kent Muzesi, Sagir'in Bahcesi, Ahmetler Kanyonu, Dickman Textile, Aquajoy Su Parkı, Belek Saat Kulesi, Yapay Selale, Manavgat Market, The Brezza Bar, Pazartesi Pazari, YT Klınik, Ozel Yoruk Muzesi, Nova Beach, Belek Turkey, Sorgun camici halk plajı, BDT Belek Doga Tour, Side Azura Dive Center, Q Spa & Wellness, Keyf Wellness Club, B Side Tours, Side Tours, Side-Tours, West Side Tours, City Side Tours and Travel, Kumkoy Wellness Center & SPA, Ece Hamam & Spa, Dynasty & Linda S.P.A. Wellness, Sami´s Vip Massage Praxis, Side Tennis Club, Sirma Hamam, Side heaven hamam, Side Ink Tattoo ®, Side Hill Tours, Unser Tour, Delphin Hamam & Spa Wellness, Kings Shisha, Sultan Hamam, ExcursionSide, Celina Butik, Coyav Travel, Karma Restaurant Night Club, Manavgat Masaj Spa, Excursion Of Alanya Antalya Side Belek Kemer, Sandland, Side Sualti Muzesi, Anadolu, Ottoman Spice Tea, Greek Amphitheater, Lighthouse Club Side, Vespasianus Aniti, Expert Transfer Antalya Airport, Prestige Rafting, Side Antik Kenti, Silver Diving Center, Appolon Temple, Men Tapinagi, Kiss Bar, N-Keskin Tour Side, Devlet Agorasi, Active Nature Tours, Vianobilis Travel, Buyuk Plaj, Seaside Beach Lounge, Photograph In Barut Sunwing, Fz Çocuk Kent, Scuba Side, Side azura Duikcentrum, Happy Kids Oyun Ve Parti Evi, Baba Boot, LykiaLinks Antalya, Lykia World Links Golf, Hip-Notics Cable Ski, Aspendos Bridge, Lyra Park Alisveris Ve Eglence Merkezi, Rexium Hamam Spa & Wellness, Kargihan, Etenna Ancient City, Belek River Canoe, VIP TRANSFER BELEK, Tatgolf Belek, Gloria Golf Club, Anatolian Balloons Antalya, Belka Golf, Kadriye Beach, The Land of Legends Theme Park, The Land of Legends Shopping Avenue, Antalya Golf Club, Aqua Fun City, Alara Grand Bazaar, Bull Gym and Excursions Okurcalar

Everything was perfect: clean comfortable room, various food, unreally tasty desserts, clean nice beach, see, bar.

Thanks to the man who served tasty Turkish coffee and tea at the bar I don't know his name..

The beach is 5 minutes away, they have a terrace at the beach, the sand is excellent and the water too.

Perfect location with easy access to the beach!

There are no stones on the beach and the food is very good.

The hotel is located right next to the beach next to numerous other hotels.

although there were three restaurants to choose from, oriental,  Turkish and seafood (at the beach bar). Recommended.

The distance between the hotel and the beach is short, it can be reached through an alley with flowers and greenery.

The hotel has many advantages, which are described above, it is worth adding a beach not far away with separate areas for guests.

Beach was very good, drinks and food available.

pool party and beach party every other day also water aerobics too.

Side premium is an amazing hotel everyone is so lovely and would recommend to everyone esra and lolita where very firendly and put on a good show everynight food is amazing as well as the spa and privet beach is easy to find.

A large swimming pool and close to the beach, the city is also not far away.

I will start with the positive: The beach is very close to the hotel and it’s very nice.

The beach bar is very good and the private beach area is lovely.

Highlights were the meal at the Istanbul a la carte restaurant and the foam party on the beach.

I was suppose to stay at incekum beach resort

We initially reserved our two week holiday here with 'stay for long'but in the end went with 'on the beach'.

but at this time of the year, it was cold.

The opening time of the beach bar is a little late, and here I mean if you want to have a juice or a cold water you have to wait for 10 o'clock or take it from the hotel.

The indoor pool was a little bit cold when we were there

The main restaurant is huge  , a bit cold mind you

but we found it very cold couldn't even go in the outdoor pool as to cold and a bit disappointed that alot of other restaurants wasn't open or the pool bars to

What one can complain about is no heating outside the rooms, it was cold in the lobby and huge corridors.

Uncleaned room (cleaned 3 times in 10 days), energy-saving air conditioning at the reception and restaurant, cardboard glasses at the pool and beach, queue everywhere (bars, restaurant), spilled and uncleaned juices from the floor, daily minibar unfilled, insufficient staff, no shade at the beach bar, very bad food at the beach bar, same food every day, cold scrambled eggs for breakfast, messy eggs.

the room was cold , without any sofa , it was really difficult to sit on the bed all the time .

One of them was even scolding the dad for not keeping the cold compress on the girl's head for long enough.

I gave up as my lukewarm leftovers were getting cold.

but it was a freezing cold room with only 3 gas heaters so people were fighting to get a table near a heater.

Breakfast options were very poor with eggs, choice of meats/cheese, pastries or fruit being the main choices, unless you fancy cold sprouts, cauliflower or chips?!

The food is mainly for the Russian and German palette, such as grilled heart and kidney along with cold brussel sprouts.

The 4 water slides kept my 8 year old entertained whilst sat by the pool although the water was cold

It was cold and the tables regimented in lines as far as the eye could see.

Tom is so helpful he made our holiday great very polite and the food was great the staff was friendly we are come back next year defo it was really great time we recommended for everyone who is speaking English thank u for everything

The food is very different, every dinner was with a specific i.e sea food, Asian night, burgers and so on.

The desserts selection was lovely though!

We came to the hotel for 1 week, it was a very nice hotel, very friendly staff, delicious food.

Had a fantastic time with my two children, great food and facilities would definitely return.

Food: the food was provided in the restaurant every day

Friendly staff, good food & fantastic entertainment!

Such a good hotel, very friendly staff (especially Tom from the animation team), very clean rooms, really nice food, best entertainment i’ve had in a hotel with performers from all round the world.

Excellent food, for breakfast, lunch and dinner.

but you can certainly find something that you can compensate with (Effes beer, for example).

food is available around the clock so you wont go hungry.

Super hotel, in my opinion 6+ food animations rooms service waiters bartenders at the highest level as for me number 1 in Turkey.

The spacious clean room, kind and very hardworking staff, the waiters don't stay for a moment, they really work very hard, good and varied food, you can't eat the same thing every day.

The rooms were clean spacious and the air con was a god send.

Rooms are very clean , we upgraded to a family suite and can’t have any complaints, very spacious.

The hotel was amazing , greeted by the staff, shown our room which was clean and tidy.

The rooms are clean, family rooms is big enough.

Rooms were clean and spacious, beach at 200 m from the hotel, sandy and with pleasant entrance in the sea.

The rooms clean,good ac,excellent bed an pillows,very hot water👍🏻Jose ,Jesus and every one on the front desk Thank You !!

The rooms were cleaned to a high standart everyday.

The food was great rooms very clean and cleaned daily.

The rooms were cleaned to a high standard everyday.

Lots of variety of foods,drinks,ice-creams and daily entertainments.The rooms were spotless and clean,the pool was beautiful and the place too.The staff were polite and helpful.

I came here with my sisters and my little girls we all had a great break lovely food great customer service will definitely come again 
The rooms were very clean 
The waiters were very polite 
Very helpful 
Amazing Turkish Hammam  experience

Room is clean they change the bedsheets everyday..

!they do something wrong bad behaviour bad attitude towards customers
the lady who works next to the reception was simply rude not having an idea why or maybe because I was not Russian because the people before me were and she was just smiling so honestly.

i think he was really rude and not kind guy .

Most of the staff in the hotel are very rude and take us Brits to be ignorant to their low levelled sales techniques, which is actually quite amusing sometimes!

He told us he is our Loveholiday representative and asked us to go meet him, he was extremely rude, his English is very poor and he almost made us lose our flight.

There are sime very rude Russians here who move or steal others umbrellas or chairs bit, on the whole, i got my preferred chairs at 7.30 daily..so far!

We had a really bad experience with the receptionist(Lutfi) and bellboy of the evening, they don't know how to treat client and how to talk to them.. they are very rude and seems like they dont care at all.

Part of the front desk service was rude and behaved unculturally when booking.

although very very salty, coffee is disgusting and there wasnt any dairy free alternative to milk, the "fresh" juice is dilute cordial and you have to pay for fresh orange which I dont mind, the cleaners were quite rude (not all) and dont care if you're in the room they just walk in.

The staff do work incredibly hard, nothing negative to say about them apart from one very rude barman in the lobby bar, didn’t get his name

Particularly the Bell boy, who helps with suitcases at check in, he's very rude and arrogant.

The reception staff can be rude as well except for a chinese origin girl.

If you are English I would not dream of booking here, hardly any of the staff speak English and the hotel is full of Russians, which may explain why the staff have become rude and obnoxious.

when I spoke to the restaurant manager he said he would speak to all the staff about how they should interact with customers and to be fair after that I found the attitude changed and they were not rude to me, this did not prevent them being rude to others,

They do tend to ignore english guests at times which can be very rude.

Besides the fancy decor, I noticed that the hotel mainly catered for Russians, Czech and Germans who were incredibly rude and looked upon British people.

We were the only brits in the hotel for 10 days , the staff generally don’t speak good English and the lobby bar staff I found personally were very rude , they play loud European dance music all day long and the announcements are in every other language except English!

You are likely to encounter rude russians who 
jump queue and lack basic manners.

The restaurant staff are very rude and provide an extremely rushed service.

Oz Hotels Side Premium

cold

rude

restaurant

beach

the hotel was amazing and the hole crew was friendly and more than nice to as its paradise.guys you were amazing the zumba crew the morning gym they are amazing good freinds thankyou very much you make my week more than a normal week

The zumba and the morning gym was the most perfect entertainment i had ever had!

Good animation team, zumba,  morning gym, night shows and activities in general.

Zumba and morning gymnastics we recommend the hotel , it is so fun, thanks.

Entertainment team can't do enough for you loads of games on they try to involve everyone.

Hotel is great, amazing entertainment, darts was great fun.

entertainment crew member Ruslan really gets involved with everyone involved in games!!

Had a lot of fun playing darts 😃 doesn’t matter if you can’t play, he makes it fun.

Especially the animator Merve will make sure you have a good time and feel happy.

lots of activities, including Zumba, morning gym and water gym, they are very fun, 
and the food was fab lots of choice.

real good activities and people were really great.

Our realisation that organised entertainment can only do so much and that personal innovation and imagination is important

3.

Lots of activities around the hotel, she leads morning gym and zumba. Never a dull moment with her :)

Drawing games, football, gymnastics, face painting etc.

Yoga, Zumba, shooting, darts, volleyball plus lots more
The evening amphitheater shows were excellent and well worth a watch.

The beach was very nice and there is a range of water sports to try for reasonable prices.

There are too many activities and it’s very entertaining, the food is perfect and the staf is extremely nice and aspecially RUSLAN., and the girl who works on mini club KATE she is very nice, i find everything lovely at this hotel ☀️☀️☀️

The hotel have sub contracted out THE ONLY area where kids can play games, and guests have to pay extra for this.

Darts was so funny and every day different.

Bars and aquapark were also fast we didnt wait for long.

but that was soon put to bed as we arrived staff cant do enough to try and help no mater what time of day or night we stayed for 10 nights as a family of 5 food overall was good main restaurant can get a bit crowded but plenty of seats and lots of choices and if that not your cuppa then recommended the bar/restaurant by the arena in day as all fresh cooked for u and beach bar also stunning burgers shows a1 and staff .

I have been all inclusive twice a year for over 15 years and trust me you can get better cheaper and by the sea with well stocked bars and people who want to entertain you.

One thing I liked about each bar we went to was that they make the cocktails how you want it.

They have added a couple of new bar areas and opened up more areas for food choice.

Drinks were all nice and always quick service at bars.

If you want to escape the hotel there’s a great bar across the road called Golden Fizz.

Bar staff excellent especially “Zülfikar” adult pool barman  made me and my family feel so welcome, nothing was to much trouble!!!!

Zulfikar adult pool bar, made our stay a fantastic experience with his impeccable attitude  and exceptional service, with every visit to the adult pool bar he made sure we were welcomed with his smile, neat and immaculte presentation with attentiveness to details.

Zülfikar and his pool bar team treated me very well while at the pool bar.

It’s the only thing that let the hotel down, everything else was great as was the evening bars and we really enjoyed the Irish Bar, just need to get in Guinness to make it a real Irish bar.

The staff are lovely, the hotel is great, the food and drink is available all day long, the beach and beach bar is great we all had a lovely time.

Very good customer service, very helpful respectful.amazing bar unlimited drinks.

The snack bar had a variety of foods for all and a patisserie just next to it.

(more about that later)
The drinks were great, loads of bars and the cocktails were great.

The staff at This  bar were very friendly too .

The hotel I was informer had 80% Turkish guests which would explain the loud Turkish techno music banging all day.

When I went down to inform reception about the noise they said it gets quite around 2am which is  not what I wonted to hear as I have 3 children and they couldn't sleep either.

Hotel was full with Arabian people which were very noisy.

but we were usually so tired from our busy day would fall asleep with the noise but if you struggle with sleep I would recommend ear plugs.

but the noise and stress outweighed the positives.

The hotel is on a main road so there is some noise at night

The worst being leud noises made by catering staff to my 15yr old neice.

The noise from the main road is loud with no sound proofing which can keep you awake.

Make a decision early if you prefer road noise or loud music.

The me me attitude of some of these people was horrendous.

but the balcony was worn out  and had No shade and there was so much noise from the street and from the bar below, because it played live music until 24.00 in the evening.

We had an issue with the fridge making a terrible noise in the early hours of one morning which resulted in the electric tripping out, this was dealt with quickly and efficiently by staff.

The only issue with our room was its location, the traffic at the back of the hotel is quite noisy

They were playing from a list and one night it was horrendous ‘western’ music.

- NOISE.. DO NOT, get a room over the pool if you fancy a few early nights.

I would give this hotel a 4* think the overall rating from Jet 2 has been a little overated and certainly not a 5*.

Like a lot of you I was worried taking children to the hotel after reading the stories on here and in the papers, my Grandaughter had a little bout of sickness the receptionist called an ambulance to take her to the doctor, which was a little bit over the top and advised me I would have to pay 2 doctors one for a review and one for medical.

Rooms facing the road are quite noisy from the traffic.

We were unable to sleep in this room due to amount of noise from the main, busy road outside which our room faced onto.

The only blemish on arrival was we were not given our all inclusive wristbands and had to ask for them once we had woken up and got our bearings.

Food in the main restaurant was brilliant.

The slides - these close over lunch time which makes it so much easier to get the children to go for something to eat!

I went on a family vacation here and the food and the entertainment was great 

The food was perfectly cooked with the most smily crew.

Lots of different food, desserts and drink to choose from.

Everyone super nice and helpful the food super delicious the services one of a kind.

The slides were great, the food was excellent, the staff was courteous, a little dirty,

Had a brilliant holiday here hotel is beautiful the foods amazing.

All meals where fantastic good entertainment and international drinks.

Food was great always something to eat selection was good.

And Side town is beautiful we ate there most nights to get away from the food they offer.

Several restaurants on site, so always something to eat no matter what time it is.

The Patisserie and Bodrum waffles are well worth a visit, as are the a la carte restaurants, particularly the fish restaurant.

nice food and clean hotel, close to beach!

Entertainment team amazing hotel clean food good pool really nice all the staff are really helpful and couldn’t do more for you really helpful and amazing beach not far from the resort close to the old the town

Room was clean and good size, great bathroom and shower.

We stayed in a family room which had just about everything we needed ( will add a cons list at the end of the pros list) the room was clean and tidy when we arrived and our bags were taken to the room.

The service level is very high, the rooms are clean and spacious and the food is delicious.

Rooms were clean, however maids kept coming at 5pm/6pm which was usually the time we were coming back to the room to get ready for our evening meals so this became slightly annoying

The housekeeping staff kept the room really clean and were very helpful.

We had a family room which was great for us and clean and comfortable.

Our room was kept immaculate and fridge stocked daily .

great hotel great rooms cleanliness food was good all round cracking hotels for family or couples, nice child free area pool and great for families really good.

Rooms were very clean and the general look and feel of the hotel was certainly at least 4 star (some reviews were giving this place a 2 star which is unbelievable and harsh to say the least).

Where do i start hotel clean and tidy
room good

It was definitely an excellent vication our trip was from 4-9/9/2019 , the food was delicious, clean rooms , high quality
services , frindly and smiley stuff ,a big   
 thank for Ali Ayshagul seriel chiemge sinee mehmet baburhan, from the pool anna dilyana Angelina munik , from the dinner mothafer and diyar , it was definitely a gorgeous family vication , thank you all about every thing !! ❤❤

Fantastic kids club on 3 times a day ❤❤ good selection of food and drink can always find something for kids and adults to eat 😊😊😊 beautiful clean room and mini fridge stocked daily 👌😘

The rooms are clean and tidy and very posh also the staff are helpful and welcoming the food isn’t always great

but lots of choice of meats and fish and fruits were plentiful..

Our rooms were tidy and cleaned everyday, always when we returned we returned to a fresh and clean room with new towels and complimentary bar refreshments..

Shopping outside of the hotel is very close by and had eveeything you could hope for for any last minute things.

The hotel is just simply beautiful and kept clean through out,fresh towels every day in our room and clean pool towels available every day also.

just a head ups about the markets (and nothing to do with the hotel), beware of the perfumes, they let you 'test' them

but smelled badly of cigarette smoke so we had to be moved.

The food is the worst part about the hotel, absolutely disgusting,  cold or Luke warm every meal, they do not accommodate for the English or kids at all.

All you can eat food options including desserts are fantastic and were a true highlight, yes sometimes the food was not very hot and yes sometimes the desserts were a little on the stale side (taste wise)

To me it’s quite disgusting to have to put up with this revolting smell constantly and there was no consideration from any of the smokers to the people surrounding them.

but the room smelled for the 9 nights that we were there.

Sunbeds not washed down, side tables not cleaned, pool side floor is filthy I’ve not see it cleaned since I’ve been here!

Pizzas tasted doughy and sweet, sea bass a joke (clearly wasn’t sea bass as it was a flat fish we were served) and the chicken disgusting and slimy.

Cons - rooms smell damp and they are cleaned

The hotel is filthy, with faeces often all over the public toilets.

however when we visited it clearly wasn’t fully booked (I’d hate to be there when busy)
Cleanliness is second to non (apart from the spa showers which were filthy).

Worst holiday ever, disgusting type in on google kid dies from ecoli at crystal sunset luxury and spa and thank me later.. i wouldn't go back and wouldn't recommend anyone to go.

WiFi is very slowly or not, by the pool there are dirty for several hours untidy tables and cigarettes on the ground.

The pools are filthy and the rooms don't get cleaned properly.

The smell at the back of the bar by the pool is really bad if you swim near it, steer clear.

but you’ve got to walk down to the beach bar a good 5-10 mins walk by the time your halfway back there’s nothing left as it’s all melted , the beach bar resembles a roadside burger van on the a1 it’s filthy take a walk down the beach front and look at some of the other hotel fronts they put this place to shame , I could go on but I think I’ve said enough , would I go back would I hell its never a 5 star hotel 3 at best and anybody who advertises it as one should be done under the trade descriptions act if you want a real 5 star go to belek or Lara .

Everyone seems to smoke including the staff we were served by three members of the staff who either had a fag on the go or who rested one on the side then served, one of these was a waiting in the beech bar serving food, urgh!!

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