Went to the reception and ask for an heater, their answer was they don't have and we couldn't turn on the heat system because is summer.

The air conditioning in our room was not working.

The noise was terrible and we insisted on switching to another room, not heading the garden.

The a air condition works ONLY in the lobby, nothing in the rooms mainly vent.

I have asked the reception to fix the air conditioning - nothing happened for 3 hours.

We were a group (business) and we had 2 conference rooms, in one of theese we were freezing (even outside was warmer) the explanation was simple: the air system is not working-end of story, no excuses, no other solution.

They lie the pool is ok on chek in and down the pool had the heater broken and the watter was freezing cold.

Heating should be at the client's discretion in his room (especially when travelling with a baby) and food should get a quality upgrade.

We asked for the air conditioning to be turned on.

- air conditioning is very weak​ - doesn't go below 20C (80F)​
- wifi drops very frequently​ - I was unable to work on many occasions.

At least the rooms have very effective air conditioning.

Air conditioning wasn't working properly in my room.

We would most certainly stay here again - BUT they do need to work on the air conditioning issue in the rooms and hallways though.

Pro:
Room size

Contra:
The AC blows hot air into your room, if you want or not.

but winter can be verry cold, they should do some smoking rooms and a heating smoking space.

The air conditioning in the fitness center was not functioning 3 days in a row during my stay, and this appears to be a normality.

The first night the air conditioning didn't work and the maintenance man didn't succeed in repairing it in our suite room.The second night we were transferred to a smaller room in which the air conditioning worked .The food was of a very low standard for Hilton Hotels lacking variety,As we were on an organised tour I didn't check the reviews.

İf it is allowed smoking, management of this hotel should consider to invest more in the ventilation system.

Even ventilation is poor, they let people smoke and it is disturbing.

There was a wedding there when we stayed there, which was a little noisy, and we couldn't get the AC cold enough for our preferences (although, as Americans, we realize we may be a bit extreme in our preferences).

It was a wonderful stay at the hotel with incredibly friendly staff.

Friendly approach, good service, quiet rooms.

The Romanian restaurant is absolutely fantastic and the staff over there just great, very friendly and helpful.

The staff in general, not only Catalin at breakfast, was helpful, friendly, extremely professional and at the same time discreet and laid back.

The spa is so tranquil and inviting and the staff are so friendly and speak very good English.

Nice restaurants inside and outside- comfortable beds- friendly staff- and a restful night were just what we needed.

Staff at the reception spoke English well and like all other staff we met, were very friendly.

Employees unable to smile or to be friendly.

under neath of the hotel is a place they call ''camara boierului''.everithing there is splendid like in the old time,you can serv yourself with romanian food.very good !drinks are very cheap and staff is very friendly

The service was excellent, friendly staff, the breakfast was so good, the rooms as we expected, nothing to complain about it.

5 stars for the very friendly and welcoming restaurant staff, with an open buffet of local meat, pickles and glass of wine, really nice home made bread, at unbeatable prices.

The front desk staff was less than friendly.

The Hilton Sibiu was comfortable, nicely appointed, and the food & service were good, staff friendly and helpful.

The staff were friendly and the rooms clean and comfortable.

The best part of the experience was the staff, they are very friendly yet extremely professional.

A little downside it was the restaurant on the terrace from the wine selection perspective and for allowing other guests to smoke on semi-close terrace.

And yet:
The balcony of my room was facing the front door cover which was not a nice thing to look at (dirt and cigarette

but also, like the hotel must be renovated, it had a channel smell.

Pool is dangerous due to sharp stone edges  - my kids have now many wounds on both hands and legsBoth pool and SPA are have a lot of dirty water on the floor do to bed design of the drainage system.

However pool smelling a lot like chlorine, small parking place with fee

Our attendees, who came from 25 countries around the world, reported water leaks, mold, dirt and other issues with their rooms.

Not so clean, smells from the pool inside the hotel, etc.

but there was a bad odor in the room where I stayed.

most of the people was smoking on the entrance hall which I believe that was not ethical and legal.

If you go in winter, it will be very cold to smoke outside.

The hallways reek of cigarette smoke, which permeates the "non smoking" bedrooms.

Also the bathrooms could bring another smell sometimes.

And trust me he did this in a very nasty tone But then I ask for a phone so that I could call Hilton direct and amazingly his policy changed and he pulled money from the desk and quickly gave me change.

.and not quiet)
- loud cooler in the bathroom
- bad smell from air machine
- better alternatives in Sibiu for same price or below.

but we couldn't enjoy any for the smoke in this small room.

Another worrying issue is the fact that they haven't changed the batteries for the smoke detectors.

One thing I did not like was that it was allowed to smoke inside.

Delicious breakfast, professional and helpful staff.

The staff were fantastic and couldn’t do enough to to make sure we had a pleasant stay.

Silva in the lounge is extremely attentive.

The rooms are big, the staff is attentive, the breakfast is abundant, and it was so clean.

Amazing hotel, elegant and cosy, professional and helpful staff, rooms are very comfortable, makes you enjoy every moment spent in this hotel.

Reception staff very well trained and proffesional.

The staff was prompt to meet our demands in order to find a new date for our booking.

Beautiful pleasant stay, very nice and helpful personnel in a beautiful location with fresh air.

Especially the helpfulness of the staff is excellent.

Posh hotel, elegant and spacious room, shiny bathroom, deep carpets, everything smells good and new, helpful receptionists.

it was a very nice to stay in the hotel very nice rooms with balcony and park viwe we had a perfect stay and the staff the spa and the breakfast was highly appreciated !

The staff from the reception very attentive and always helpful.

We spent a great weekend in Sibiu and Hilton’s personnel were main contributors.

Our room was superb and spotlessly clean, all the staff we encountered were knowledgeable and helpful.

Hilton Sibiu

smell

Parking

Free High Speed Internet (WiFi)

Pool

The only con is that there is no lift, so you need to lug your luggage 3 floors (in our case).

The hotel does not have an elevator and the rooms have very old and used furniture.

There’s no elevator so you should take that in to account if you have trouble carrying luggage up steps.

but they do provide you with a fan and no elevator so a little tricky to carry heavy bags up the stairs but overall a lovely stay and would highly recommend!

Only downside: the room's on the second floor and no elevator, so pack light.

No elevator so you can expect to jump your bags up a couple flights of stairs.

Our room was on the 2nd floor via an old wooden spiral staircase, no elevator from what I could see.

Bring only what you require as there’s no lift and our room was on the second floor up a curved staircase; not something you’d want to drag heavy luggage up.

The only downside was there were no lifts so lots of steps!

No elevator and stairs a little challenging so pack accordingly.

There is no elevator, so be prepared to carry your luggage up as many flights of stairs as necessary.

Only negative is that the hotel doesn't have an elevator.

however, there are no elevators and the stairs are quite steep! !

There is no elevator, so be aware of the need to climb stairs.

but wished there would have been an elevator.

There is no lift so if you have large bags you need to keep that in mind

The hotel has no elevator the rooms are dirty and it's seems like a hostel and not a 3 stars hotel.

Be aware there is no elevator and there are some stairs to climb to room.

A friendly greeting at reception, and the room was more of a suite than a room.

Attentive & friendly staff, great location, good value for money.

Nice little hotel, which suggest clean rooms with 2 windows and great view, friendly personnel, various  breakfast options for each taste.

The front desk people were friendly and helpful.

The staff were very friendly and attentive, always ready to help and offer suggestions.

The staff is extremely friendly, helpful, and attentive.

During my stay of four nights my room was always clean and the ladies running the hotel all were just genuinely friendly, very attentive and helpful.

The staff were extremely helpful, friendly and responded very quickly to email questions.

Although this does not appear to be a family-run hotel we found the hotel staff really friendly and helpful.

The staff were really friendly and helpful.

Check in was easy enough and very friendly.

The hotel staff are very friendly and helpful.

The staff was very friendly, the room clean, yet way too big, because it obviously wasn't meant to be a hotel room in the first place.

Staff was very friendly and accommodating and provided recommendations for restaurants etc.

Everything is clean, smells nice and the staff is very friendly.

however were very friendly and courteous.

Yes, we had to schlep our bags up two flights of stairs,

Yes, you have to park in the square and lug your luggage to the hotel and up the stairs,

You do need to carry your luggage up the two flights of stairs though.

but staff can assist you with your bags up the flight of stairs.

Stairs could be a problem if you had a lot of luggage.

Only advise for travellers is there will be stairs to ascend with your luggage.

In the beginning, no parking allowed in the piata really mattered because it made luggage download time consuming.

One of the problems is there is no lift and nobody is willing to help you with the luggage, and the stairs are also dated.Rooms are big

The biggest problem was the stairs to the third floor with no help with our luggage.

but that was a minor fee compared to the annoyance of carrying bags (even just our carry-ons) up the hill.

Our room was on the third floor and they helped with luggage since I had recently broken my arm and was not able to carry it.

The staff were very responsive and I was impressed by how quickly they would reply.

The receptionists were very helpful and supplied us with a plug adaptor as ours was of a slightly wider bore than what is used there.

The 3 women in the reception area were so pleasant, so helpful and so incredibly welcoming that we plan to use Casa Luxembourg as our go- to hotel going forward.

Staff were very helpful in advance of our stay.

AnnaMaria is at the Tourist Office/Hotel Reception downstairs and she was very helpful with restaurant recommendations, an idea of how to catch a bus going to ASTRA closer than the train station, and helping us with train routes.

but we liked the location, staff and ample breakfast.

We were able to check in straight away and the receptionist gave us a very warm welcome.

Lovely restaurant with very helpful staff.

The front desk was very helpful and we felt very secure.

Check in was easy and the staff gave us some good ideas of what to see.

All this things had placed us in a kind of time tunel conected with the history of Sibiu .

People with disabilities would have problems as the only access to rooms is via stairs.

The shower in my room was lifted with metalic stairs.

Casa Luxemburg

elevator

luggage

stair

Paid public parking nearby

Street parking

A block of tile is protruding into the doorway and catches unsuspecting toes, no bench space for toilet bags.

Hotel is nice, all things in working condition, cannot complain about cleanliness… if only the rooms are small and the studio style with shower open in the room is a bit odd for me.

The transparent bathroom door is a dumb idea.

Biggest downside--only one small waste can for the room--including the bathroom.

The floor carpet inside out room was dirty, the shower was broken, the windows didnt close very well.

but there were no lights in the shower and toilet.

Our bathroom trash was completely full from the past guest!!

Shower is 60x80 cm only, very very small!

Worst of all, I was sleepless the entire night as the bathroom’s urine odor penetrated even with bathroom door closed.

A basic bathroom has been created in a corner of the room and is not convenient, and lacks toiletries.

on returning to the room at night we found ants around the bin in the bathroom and on the window sill.

Room servicing was hit and miss, the bathroom was well serviced

Bathroom’s got glass walls and not illuminated enough especially in the double room where the toilet is separated by another glass door

Very low ventilation, and under the door of the bathroom around 10 cm empty, through which is coming all the steam, smells from the bath on the room.

You enter the bathtub from a glass door covering half the side of the bath having to climb over the side.

Such a pity for the overpowering blue which dominates the entire hotel from the carpets, beds, doors, tables, walls just everything 
Either you feel you are in a theatre awaiting for your surgery or in badly decorated building.

There is a door for what I thought to be the shower and it turned out to be a shower tub.

Bath area was not cleaned for weeks and no door between 2 rooms.

Also all the steam from the shower gets into the room as it stays 15-20 cm from the shower door to the ceiling.

There are too many other options just outside the door that are better and cheaper.

One small touch was the fact that on Christmas morning every door had a small bag with cookies.

Interestingly, the bathroom has a glass door and there is no privacy.

The public area around the lobby is not conducive to relaxation as the entrance doors, elevators and reception area are all so near and constantly in a state of people shuffling around with luggage etc..

We spent one night in what they call a “double deluxe room” for which we paid 77 euro, which included:
- a dirty carpet
- a smelly toilet (the fan was not working, therefore the toilet smelt like a public wc)
- a blonde hair was attached to the shaving mirror
- clipped nails on the carpet close to the bed
- two “nice and friendly” flies on the window
- a torn wallpaper close to the door
Shall we go on?

Worst of all:  to get into the shower/tub, you had to enter through a fairly thin frosted glass door, and step up (about 3 feet) and into the narrow space built into the wall:  strange and claustrophobic.

In order to enter, one has to squeeze behind the.. fire door that shuts down the corridor leading to the regular rooms, a mere 20- 25 cm gap.

The maitress is old and hard, it has to be renewed with memory foam.In rest minimaly ok.The next day a women without working clothes knocked at door to ask us when we will check out.

- : Smelly room, no proper bathroom doors,  unpleasant surprise in the end, having to pay for the parking spot right in front of the hotel indicated as reserved for the clients.

I agree with other comments regarding the see through bathroom door, no privacy if sharing with a roommate

Another hotel in Romania with no door to the toilet.

Great location at the edge of the old town and close to most public transport, friendly service and smiibg staff.

Rooms are clean and stuff very friendly .

the staff is very friendly and helpful, the rooms very clean and equipped according to my requirements.

The staff is very friendly, and if you want to visit Sibiu, it is the perfect hotel, because it is located right next to the historic center!

Nice hotel comfortable reception friendly easy check in family room nice

Reception employees very helpful and friendly.

the best hotel, excellent location, friendly staff and impeccable service.

and quiet without too much noise, generous parking for a fee, at the reception everything was ok, friendly staff, quite varied breakfast and offered safely. Guestrooms.

Rich breakfast with good food and friendly staff.

-The hotel location is very good, rooms are clean and  very friendly and helpful staff.

The stuff was very friendly, the spa was so relaxing and the breakfast was so delicious!

All the staff I spoke with were helpful, friendly and very professional.

the front desk staff is friendly and efficient.

The food was very tasty, friendly staff and central location

Great location, clean room, good breakfast, and friendly English speaking staff.

The staff were friendly and more than helpful.

The staff is very friendly and knowledgeable.

Firstly the good part - the view from the room is very good, looking out on the snow covered mountains; the tea shop serving the hotel serves very nice sandwiches and cakes and the staff are all friendly (If in parts ineffective) and speak good English.

The bathroom was not practical for two people with all glass walls to shower and toilet, no privacy.

The bathroom has brushed glass walls , it is small and very uncomfortable to get out of the shower-bathtub.

Totally unworkable bathroom: glass see-through walls that offer no privacy; nice modern sink with NO room to even put a toothbrush; a metal roll out rack underneath the sink that everything falls through; extremely narrow and short bathtub that is only appropriate for child's bath and is dangerous for getting in/out of shower; no light in the toilet room, no trash can in the bedroom or bathroom.

It's the place for you if you don't mind taking 40minutes to check in, having your luggage put in someone else's room, having the solo receptionist (Victor) chatter away on his private phone before attending to you regarding said lost luggage, going through 20 rooms before finding said luggage with a confused porter, showering in a glass toilet area similar to that of a love motel and having slow to no Internet.

I don't like the fact that the wc is separated from the room by semi-transparent glass (lack of privacy) and the door has two holes that point to the room, so it's as if the door is not.

really..who taught glass walls and lack of a door/wall separating the bathroom from the room was a good idea?

but the main disappointing part is the bathroom, it’s made out of glass, if you turn on the light all the room lights up so you disturb your wife/kid.

The bathroom virtually in the middle of the room was of glass and therefore it was not possible to leave the light on during the night.

but some may not like the fact that 3 of the 4 walls of the bathroom are frosted glass.

The main niggles were the size of the duvet compared to the bed, the lack of storage, and the unusual glass panels forming the bathroom (although it did not bother us too much).

Be careful, bathroom is just an area in the room delimited by glass panels.

The room was a little bit small and the shower cabin(made by glass) was almost in the middle of the room, so not so much privacy.

Two of the walls were parially frosted glass

If you are not with your wife or girl, you have a major problem; the potty is isolated by the room with a glass dor with some holes in it.

Check in staff were very pleasant, the porter spent more time outside talking and smoking with the carpark security guy than providing service, the breakfast staff were abundant

I arrived on march 31st, my birthday and at the reception desk I've received a bottle of wine "with compliments".

One morning I was surprised, when person at reseption  smiled kindly and wish good morning for us.

Good restaurant with delicious food and kind staff at reasonable prices.

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