Then the receptionist gave me the wrong key card and sent me in an already occupied room.

Ask for two room cards upon check-in or you’ll only get one.

Another problem we had (which we never had at other hotels before) was our card key demagnetized every. single.

At arrival, at the front desk, the man in charge verifed the forms and made my husband filled  the accomodation hotels' forms for the 3 nights stays.

but charging about $4-5 for proper coffee was ridiculous.

At the street adjacent to the hotel, there is limited number of marked parking spaces free of charge.

The rooms was at the end of the corridor, separated from the rest of the rooms by 2 doors, which offers intimacy and space to sit outside of the room for a card game or glass of wine.

The next day, when we had to go to meetings that would not let us get back before check out, they offered us a room to come back to in order to change free of charge.

Nice hotel with big rooms well organised, friendly and nice staff.

Always helpful, very friendly and professional, accommodating and sympathetic.

Nice hotel with big rooms well organised, friendly staff.

The staff was welcoming, very friendly, and helpful.

The staff was friendly and helpful throughout.

The conditions are great and the staff is friendly and very well-prepared.

I would especially like to thank Amalia at reception and Dimitri in the dining room for their warm and friendly spirit.

From the reception to the restaurant and gym, everybody was extremely helpful, professional and friendly.

The rooms are luxurious and very clean, the staff super friendly and the location is 7-10 minutes away from the old city center by foot.

Clean, good service, friendly staff, and great location for shopping and sight seeing.

The hotel has a modern feel, is very clean and well appointed, with comfortable rooms and most friendly and helpful staff.

Our room is pleasant, bed and shower very good, breakfast has lots of selections and pleasant, friendly staff.

A realy realy good 4* hotel, close to the city center, very nice rooms, modern, well kept, good wifi, great panoramic roof top restaurant on the 11th floor for dinner or breakfast, staff is very friendly, ideal for 1-2 nights in Sibiu, will definitely go back again there.

but for the price of a room, they should provide a mask which has to be removed upon eating anyway.

When asked about the possibility of using vacation vouchers they acted as if we didn't have enough money to pay the bills and made us feel uncomfortable - they don't practice this policy regarding vacation vouchers.

but - and this was my doubt about 3 or 4 points - it all depends on the price.

No fluff and no life left in them and the property has a nasty old laminated card telling guests that the towels are the property of the hotel and lists the cost of replacement if the towels are damaged or disappears. Seriously.

now she had to cancel the payment (she seemed a bit lost) so we could pay again the right amount.

-  The cleaning ladies should pay more attention when cleaning up the bathroom.

The reception called me a taxi, and I had to pay - and next day, I had to write another paper and to attach the receipt, in order to get my money back.

Booked months in advance directly via their own website and also paid in advance.

They refused to let us off it and simply said sorry and that we didnt have to pay the 15 Leu for using a cot, jeez thanks!!

For the price we paid and standards we expected for.

The prices at the restaurant are a bit high though,but you should dine there at least once.

The price offered by the receptionist was ridiculously higher than the one offered on the net. So.

but definitely overpriced. Breakfast-average.

Moreover, SPA access is NOT INCLUDED in room's price!!!

I sent e-mail requesting price quote and did not receive any reply.

It's more or less impossible to like global hotel chains and their standardized and most often over priced hotels.

We booked 3 nights for a short honeymoon stay, requested a charger for our electric car and we got one, pretty expensive for how much electricity the car used,

We paid almost 500 euros for 3 nights in a superior double room.

Room was dirty at arrival, reception lady wasn’t welcoming at all, gave us wrong information about the rooms and wrong cards.

At the check out, another front office lady was as “great” as the first one!

The staff is very polite and helpful, ready to help and to answer to the smalest request.

Upon return at the end of the day left us with improvised solutions since the reception doesn't have such supplies.

Just a few minutes away from city centre, the hotel is very clean, modern in design, excellent service from staff, and the breakfast is fantastic.

Although the entrance to the reception is a bit rough, the rooms are nice.

During check out, we paid cash our bill and after five hours after leaving the hotel, the receptionist called us pretending she made a mistake with the change she gave us, saying she gave us extra money and we have to give it back.

All of the staff were welcoming and excellent.

The combination of the location, price and staff are great.

Golden Tulip Ana Tower Sibiu

creditcard

price

Very damaged rooms, broken furniture, big mess.

but at arrival the room was one which did not have fresh air since a while, old bath, old carpet, broken ironing table.

.i serched hotels in romania whit indor pool only and I found actualy a broken pool :( I was very unhappy to go each day 10 km to a mother hotel and pay for swimming.

The temperature control in my room is broken ( or just stuck on Heat ).

Pool bottom has broken tiles which can cause injuries.

The shower pipe was broken and water was going out from different points, making more difficult shower moments.

The glass from the bathroom that separates the toilet from the rest of the room was broken in million of parts when trying to open it - imagine if the kids were in the bathroom!

Balcony was in a terrible condition, dirty, full of stains.

This one was dirty from afternoon tea service.

but had no attention to detail because this is the only explanantion I have for dirty table cloths, dirty glasses and not properly polished cutlery on the table.

And yet:
The balcony of my room was facing the front door cover which was not a nice thing to look at (dirt and cigarette

One more small thing - in apartment 505 shower cabin don`t have one door )).

The door to the balcony would not open (except as a window).

Sadly, I could not translate the sotto voce pillow talk of the couple next door,

We could not sleep the entire night and we had to open the door

Because the structure was made of wood every time somebody walked outside the door, on the corridor, you could feel the trepidation's in the room and it was noisy even when you where in the bed.

My only option is to open the patio door to the outside where I now get all the street noise and cigarette smell from the other balconies.

in the end the door didn't close  so we changed the room.

Unfortunately the maintenance is poor: the bathroom door did not close, the air condition system functioned only on AUTO mode, the carpet in the entrance was always wet, the doors of the closet did not open properly, the iron table: first one did not open,second one did not closed.

Friendly approach, good service, quiet rooms.

The Romanian restaurant is absolutely fantastic and the staff over there just great, very friendly and helpful.

The staff in general, not only Catalin at breakfast, was helpful, friendly, extremely professional and at the same time discreet and laid back.

The spa is so tranquil and inviting and the staff are so friendly and speak very good English.

Nice restaurants inside and outside- comfortable beds- friendly staff- and a restful night were just what we needed.

Staff at the reception spoke English well and like all other staff we met, were very friendly.

Employees unable to smile or to be friendly.

under neath of the hotel is a place they call ''camara boierului''.everithing there is splendid like in the old time,you can serv yourself with romanian food.very good !drinks are very cheap and staff is very friendly

The service was excellent, friendly staff, the breakfast was so good, the rooms as we expected, nothing to complain about it.

5 stars for the very friendly and welcoming restaurant staff, with an open buffet of local meat, pickles and glass of wine, really nice home made bread, at unbeatable prices.

The front desk staff was less than friendly.

The Hilton Sibiu was comfortable, nicely appointed, and the food & service were good, staff friendly and helpful.

The staff were friendly and the rooms clean and comfortable.

The best part of the experience was the staff, they are very friendly yet extremely professional.

Reception called someone and after a few minutes a waiter came which was very friendly

This hotel, located well outside town, is very clean with a friendly staff.

The rooms are big, the staff is attentive, the breakfast is abundant, and it was so clean.

Amazing hotel, elegant and cosy, professional and helpful staff, rooms are very comfortable, makes you enjoy every moment spent in this hotel.

Reception staff very well trained and proffesional.

The staff was prompt to meet our demands in order to find a new date for our booking.

Beautiful pleasant stay, very nice and helpful personnel in a beautiful location with fresh air.

Especially the helpfulness of the staff is excellent.

Posh hotel, elegant and spacious room, shiny bathroom, deep carpets, everything smells good and new, helpful receptionists.

it was a very nice to stay in the hotel very nice rooms with balcony and park viwe we had a perfect stay and the staff the spa and the breakfast was highly appreciated !

The staff from the reception very attentive and always helpful.

We spent a great weekend in Sibiu and Hilton’s personnel were main contributors.

Our room was superb and spotlessly clean, all the staff we encountered were knowledgeable and helpful.

My girlfriend mentiond this to the reception while we arrived,

Lovely helpful staff, clean facilities and excellent treatments.

Restaurant staff was so kind, smiling all the time !

but I sincerely enjoyed every minute of it.

Staff very helpful - helped us with room heating immediately .

The carpet felt a little bit old and also the curtains.

Property is dated - holes in my room curtains. Disappointed.

Hard to get a programmed massage, a small pool very nicely designed with large windows to outside; the problem was the excessively clorinated water which caused big problems both to my daughter and myself.

We did have to keep the window open most of the time while sleeping as the room was way too warm.

The windows are not soundproof and there is a street just below, so sleeping with open windows is not possible.

The curtains were perforated in some places, and the armchair had some stains.

Some curtains have holes and don't cover up properly.

but the furniture, carpet and drapes are older and should be refurbished.

Hilton Sibiu

broken

dirty

window

door

it's a subject to laugh; maybe it was just a pandemic period, so this is the reason for such a poor breakfast
but, once again, the location is so nice.

The rooms are comfortable, breakfast is quite nice, and the staff are ready to make sure you have a great experience.

The breakfast was varied and tasty particularly if you like meat .

The staff is very friendly, it is difficult to find a parking space nearby, the breakfast is ok.

The only good thing to say about it is that the beds are comfy and the breakfast tolerable.

The breakfast was relatively ok. Our room was spacious missing some pieces of furniture, with plugs hanging from the walls.

Pluses for the hotel: location; breakfast (tasty, with local products, with fruits, average coffe like everywhere); It was warm in the room.

The room was full of interesting nooks and crannies and the breakfast was excellent.

Breakfast was ok.
Only good thing obviously is that it's located right in the center of the old town.

On the plus side, the Council is in a great location, and serves a very good breakfast.

Breakfast was ok, you can order eggs and such

A good breakfast and very helpful staff :) Facilities are a bit dated

Breakfast fine, it's really the location and fact you are in a historical building right on the main square that can't be beat.

Breakfast is great and staff is helpful and nice.

A relaxing breakfast looking out onto the medieval square, cathedral and bridge of lies.

Very friendly and helpful staff that compensated for the lack of internet.

Staff were so friendly and accommodating.

This hotel impressed us and the staff was really great and friendly.

Perfect location in central square, palatial rooms, very friendly staff, extremely comfortable and excellent value.

Staff was extremely friendly & professional which you won't find everywhere in Romania.

The receptionist was very friendly and recommended us the best places to eat and have a drink at night (Crama Sibiana and Oldies Pub).

Everything (location in the heart of Sibiu, beautiful rooms, good breakfasts, very friendly staff, interesting old architecture, free parking) was perfect!

.and they are extremely friendly and helpful!!!

But for a Four-Star hotel, The Council has serious faults: Dodgy electrics, exposed cables, with an airconditioner powered by a plugboard hanging in mid-air; Bad smell from sink (no plug); Tricky, uneven painted stairs to bedroom, with no handrail; Beds not made daily; Trip and head-bashing hazards throughout (including an unfenced 6 foot drop through a gap in the landing !

Minuses: any kind of intimicy, you can hear everything from other rooms, when the wind blows a Little, you have thefeeling that will open the Windows and doors.

The bed was squeaking in a very annoying way.

Loud noise from the fridge, hallway and stairs.

The fridge was also very noisy, so we turned that off at night.

There was noise from the bars and pubs nearby until the early hours, imagine what happens in summer.

Unfortunately, this has some drawbacks - relatively expensive parking, can be noisy until midnight.

but there's a bit of noise when people are coming back to their rooms.

:-)

As a minus, i can complain about the horrible noise coming from all rooms, stairs, corridor.

Room cleanliness is not some good, bad odour in room 115 But what was really disturbing it's that we did not have Internet I specifying that come in Sibiu for business and I need Internet connection.

The aircon fans outside are noisy during the night.

The room should not be rated as a 4 star room, probably 2-3 stars.They have portable AC, it makes a terrible sound, so loud you cant sleep with it, you cant sleep without it because the room is made 90% of woods and is it so hot.

but doing this you will not be able to sleep due to the outside noise from the supermarket fan.

Then he left the car, engine still running and he disappear somewhere.

but after our stay we realise that it a awful place:(allways very crowded and noisy due to the tourists presence 24ha day just below the windows and the groundfloor supermarket ; you rather eat in Piata Mica.Our view ended on a terrace and a icecream gelareria.

however, going into overdrive even when we thought to be setting it at its lowest setting; and sometimes making loud jackhammer-like noises, particularly annoying on our second of two nights when it happened in the middle of the night.

For example, my room had an interior stair that led to a another space with a couch for reading and relaxation purposes.

There are plenty of lovely cafes and restaurants in the squares nearby - perfect for relaxing and people watching.

Another big asset is the public parking very close to the hotel, which is relatively cheap (10 lei per day, you can pay by SMS).

The person at the reception was informative,

Great location, nice view, very helpful staff.

But as a big plus they have a very nice lady at the reception who can help you with all the information needed, she is very warm and kind.

The personnel is helpful and provides all required information.

On the plus side, the rooms are very generous in size and the wooden beams look nice, the bathrooms are quite big as well, the nuptial sweet is big enough to have a wedding party there, the ladies at the reception were fairly nice.

The staff were mystified; we didn't think of recording it at the time,

Staff was alright, we had a problem with our mini bar and they replaced it the next morning.

The check in was efficient and our room was very generously sized.

The staff even stocked it with vegan food per request.

but certainly improvements can be done in the room, to match the 4 stars and the price, and a smile can be added, when interacting the clients.

Would probably have given it 5 stars if it hadn’t been for a few minor niggles like a very squeaky bed,  lights that didn’t work and the lack of an elevator might be a problem for some.

The Council is a nice place, if:
- you do not come by car (there are public parking spaces in the area BUT this so-called 4 star hotel has no policy of reserving a parking space for the guests, who would pay on arrival.

The hotel is definitely not a 4 star, there are several things that are either broken or severely used,

but for the four stars I think there is room for improvement.

Local food can be the star of the show and costs are not that high.

Given the four star rating of the hotel and the proximity of an internet screen to the receptionist, I expected better.

The hotel rating seems to be a bit different in Europe though, this was classed as 4 star

After touring Romania for 10 days, staying at eight hotels  of 3 & 4 stars , we cannot understand why this hotel is ranked so and why it is recommended.

This is a 2 stars hotel, not 4 stars like they day, and it must cost 3 times less.

In conclusion, this hotel does certainly not justify its 4 star rating and based upon the total lack of customer empathy, certainly could not recommend.

The only down side to the hotel was that there was no hot breakfast available (for a 4 star hotel this is unusual).

The bed was upstairs, very abrupt stairs, no curtains on the window, be careful if you have children with you, this kind of room it’s not appropriate.

Because we had to sleep with the windows opened, due to broken AC, we were waken up early morning by garbage bins rolled on pavement and terraces staff preparing for opening.

It is an old building, of course, we had a room with a view that was really nice (although the window is very small so you have to stay right in front of it to be able to enjoy the view).

Small window with a tube for the portable air-condition.

It has one small window, and was really hot; the air conditioning unit's sleep mode was just as loud as the normal one, so we couldn't use it.

No view as the windows were a little too high to see the square we were next to.

It's attached to the window so it makes opening the window more difficult.

Although the central heating was off, we woke up all sweat in the middle of the night and we had to open the window (which was kinda broken) several times during the night.

The stairs in the duplex rooms are very steep
-	The rooms are, in my opinion, kept at a crazily high temperature, we had to have windows open all night and it was still like a sauna
-	No tea/coffee facilities in the room and no room service to order.

If you want some fresh and a little colder air during the night, you need to open the window,

The Council

star

quietness

breakfast

relaxing

bridge-of-lies

I was a bit afraid of not keeping the booking as no email confirmation.

I was a bit affraid of not keeping the booking as no email confirmation.

The staff we met were so friendly and welcoming, Madeline and Carmen were so willing to go out of their way to help us.

The rooms were clean and comfortable and the staff was friendly and helpful.

It is very close to the city center (“old town”) The staff is very friendly and they make a great coffee.

close to the city centre (old town) 
friendly staff, great breakfast and free safe parking.

Lovely rooms, friendly personnel, convenient parking.

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