The atmosphere of the hotel is warm and friendly and nothing is too much trouble for anyone.

Fabulous food, friendly attentive and efficient staff.

From the moment we arrived, with gentle piano music playing in the reception area, we were greeted by friendly, helpful staff, which continued throughout our stay.

From signing in to departing, the staff were absolutely wonderful - warm, friendly, highly efficient and nothing was too much trouble.

The staff were incredibly welcoming and friendly - especially Mervin, Kerry and Jade.

Fabulous hotel, with friendly, courteous staff, beautiful garden and terrace, lovely rooms with great views, delicious food and superbly located for wonderful walks and secluded little coves.

Staff were friendly and accommodating, we had a wonderful cream tea and returned for drinks later that afternoon.

Staff we lovely and friendly 
Food was beautiful 
Hotel setting was lovely 
We stayed in disabled room and it was not fit for purpose because of my wife’s disability we had to spend over 12 hours a day in the room and it spoiled the over all experience

Lovely property, good food, friendly staff.

Staff are always friendly, professional and attentive.

It was so comfortable - lots of staff, who were all friendly & helpful, great room with amazing view, and a lovely garden (several bits of garden) to relax in - in the shade, in the sun or around the pool.

Very hard to find fault with anything, food was exceptional and service even better, really friendly

Clean and spacious hotel with good quality food served by very friendly staff

A truly relaxing, friendly and reliable hotel to which we will return again and again.

The staff were all really friendly and professional and the food was excellent.

All of the staff are lovely, friendly and polite and couldn’t be more helpful.

Staff were, as they always are, eminently helpful, friendly, pleasant and professional, they really are excellent.

All the breakfasts and dinners were of the highest quality.

Loved it - the hotel service and accommodation were and great the wedding function was managing brilliantly. Food was great, service excellent - food was served so efficiently to all the tables (and was delicious!)

Excellent menu choices and exceptional service from the dining room team.

Once again The Royal provided a comfortable stay with excellent food and service.

We went to the Royal for a family evening meal .

Breakfasts very good, excellent cooked menu, stag=ff happy to provide another pot of coffee and as much toast as needed.

Both breakfast and dinner were exceptional.

We were given a complimentary Champagne cocktail to start and at the end complimentary petit fours on a plate with Happy Anniversary written on it in Chocolate, such a special and thoughtful touch!

Interesting fusion cooking, very well executed and presented.

We also looked forward to eating some excellent food.

The food and service were excellent and enjoyed by all.

Breakfasts were tasty and there was lots of variety.

We ate in the restaurant each evening and the food was outstanding.

Beautiful hotel in superb location, with top notch staff and food.

There was a lovely selection of finger sandwiches and 5 cakes each which were really light and tasty and not sickly at all.

The afternoon tea cakes and cocktails are something you can’t miss and the staff made the experience even better

The most delicious "full English" breakfast I have eaten in a hotel and great food for dinner.

Very thorough service throughout, room comfortable if a little dark (possibly reflecting past Victorian splendour), interesting old menus on the lift wall and a handbook of the hotel thrown in free which illustrates the hotel's interesting history.

The staff should be Congratulated for their exceptional high level of Professionalism and service, nothing was too much trouble, they were incredibly polite and immaculately presented.

The guy in at 1pm gave me a room out of service to stay the night and said I could pay £80 in the morning.

We received a warm welcome from reception and excellent service from all the staff.

We booked last minute and what service we had.

the restauarant is as stand out in terms of quality and service.

The service was fantastic - the staff were particularly good with our children (and dog!).

From the moment we arrived the service was excellent.

A delightful hotel with exceptional food and service.

This charming hotel goes the extra mile in terms of its service and cuisine.

The service received was excellent and the gardens impressive and well maintained.

Amazing hotel, the staff are a credit to this hotel, perfect location in beautiful Ventnor, the food & service is incredible.

A joyful smiling waiter who made every ask or request effortless.

I cannot say anything bad about this hotel and it's staff.

The receptionist was very helpful directing me to the beach.

All the staff made us feel most welcome and they made an exceptional effort to make us feel like we were the most important guests there.

Our family stretched in age from 88 down to 7 and the patience and tolerance of the staff and other guests was exceptional.

Totally recommend this hotel.the staff were very nice and helpful.

We were warmly welcomed by the staff at reception.

The hotel reception and the staff working there were so lovely and welcoming.

We regularly come to stay at the Royal I was brought up on the island so it’s lovely having the perfect accommodation to go stay In with my family and not far from the beach priority red funnel booking and we came in an electric car so it’s helpful to know we can charge it for free at the royal to.

Special shout out to Isabella one of the waiting staff and to Daniel who was extremely attentive and both professional and fun

The staff are unfailingly polite and helpful.

The Royal Hotel

restaurant

staff

service

The staff in the Restaurant gave excellent service, were courteous and friendly and simply brilliant

All the staff were extremely friendly and helpful.

The service was very good and staff friendly.

To be fair the duty manager who greeted us was very friendly and informative so is I feel the only real credit to the place is your front of house staff as all were completely on the ball.

Overall good staff all very friendly and helpful we had a lovely time at this hotel and would recommend.

Staff were extremely friendly and attentive, especially Cathy on reception who helped me with surprises for my boyfriend’s 50th.

The restaurant staff were friendly and the food fresh and hot.

The staff are all really friendly and not just reception and waiting staff,

All of the staff are very friendly and helpful.

but in our view: 

Positives-Nice hotel although a little tired in places, friendly and helpful staff.

There were two games rooms, a soft play toddler area, 3 swimming pools, a children's menu that actually sold child friendly food (nuggets/sausages/pasta/chips/pizza/fish fingers/veggie sticks/baked beans/fresh vegetables) and a play ground.

The waiting staff in the restaurant were so friendly and kind, Mike was especially welcoming as were all of the others.

All staff, especially in the restaurant were very welcoming and friendly, working very hard to accommodate all guests needs.

There were positives, the restaurant staff were friendly and did their best to help.

The hotel staff just couldn't have been more helpful and were, without exception, pleasant and friendly.

As always the hotel is kept very clean and all the staff are friendly and helpful.

This makes no sense
It felt like a form of blackmail - no signature, no room
Staff were very accommodating and polite, communal and private areas were very clean,  gardens exceptional, views amazing, food was average (but could have been served hotter), decoration crisp and well maintained,

Our room was nicely decorated with a lovely balcony overlooking gardens and the sea.

Lovely breakfasts with a conservatory area which gives a gorgeous view over a well kept garden and the sea.

The bar area had all new chairs and and sofas , a new bandstand for when musicians can play in the stunning gardens - this place seems to be striving year on year to go that extra mile and I can’t wait to see what next year brings.

The gardens were immaculate & very pretty.

The kids cabin style bunkeds kept them happy and the ability to walk straight out into the gardens and to the outdoor pool was perfect.

Musicians entertain guests every evening during the summer months, either in the lounge or gardens (where a new gazebo has been added).

Lovely gardens on the grounds and pools/sitting areas to enjoy the vistas.

We stayed in 29 garden Room with hot tub and it was so clean and modern.

Loved it 
They've Upgraded the swimming pool area, garden being upgraded aswell.

Stayed in a Garden room with Hot Tub  overlooking the pool which was superb.

The rest of our family stayed in one of the lovely garden rooms.We had a great time, the weather was particularly kind to us which enabled us to have daily dips in the outdoor pool.

The room was perfect with a balcony and great view of the gardens and the sea.

Great hotel with lovely garden, two heated outdoor pools, great views over the sea from the restaurant.

Our rooms ranged from a single to the family garden with hot tub and everyone said the room were clean and met their needs.

The sister hotels outdoor pool was about 1 minute walk through the well kept gardens   Even

You will not be disappointed as you walk to the dining room and wander round the gardens at Luccommbe Hall the view is stunning and it's tranquil and quiet.

We booked a room with a garden and hot tub which was brilliant.

We had a superior balcony room over looking the Beautiful gardens and a sea view.

Thank you all so much for another fabulous family holiday where you helped make some brilliant memories for each of us.

We had booked a half board holiday, if we stay again I’d go for room only.

This was our first visit to the Isle of Wight and our first UK holiday undertaken entirely by public transport.

Luccombe Hall Hotel is a great place for a family break.

I will always recommend to friends and family so if you are looking for a family holiday or just visiting the island for a night.

We have just returned for a mini break at Luccombe Hall.

Couple stayed in Room 3 for long weekend holiday, and the room was great with an excellent balcony to relax and enjoy the sea views.

We loved the hotel so much that we are booking to return at the end of the summer holidays in a few weeks.

Excellent holiday, great service,  great food.

Food was excellent - perfect relaxing break for my wife and I.

We will definitely return for another stay thank you for a lovely holiday.

Our break coincided with our elder son and his wife’s wedding anniversary and we had asked for flowers and champagne in their room on arrival.That was easily arranged and how lovely to find an extra bottle of fizz in the room from the Luccombe Team!

Given a vey warm welcome from the moment we arrived with our little Great Granddaughter for a four day break away and would definitely recommend Luccombe Hall .

Would recommend to anyone looking for a well placed hotel on the island which has all you need for a relaxed and comfortable holiday.

Staff were all friendly and welcoming and the location was ideal, making an ideal holiday in the charming Isle of Wight.

We had a four night break at Luccombe Hall with our grandchildren aged 7 and 9 over the Jubilee bank holiday.

Spent a few days over the platinum jubilee holiday and had a fantastic trip.

Plenty of lounges for sunbathing and reading too, not to mention the toddler pool and hot tub.

The ground floor room with hottub was great fun for everyone.

The hotel is perfectly equipped for families with a games room, indoor/outdoor pools and hot tubs which the kids loved.

Pools were good, especially outdoor pool with hot tub with lots of sun loungers in a sun trap.

We loved both the indoor and outdoor pools/hot tubs  and the breakfast has filled us up for the rest of the day!

The outdoor heated pool and hot tub were fab, we spent quite  a bit if time in there.

We had booked a hot tub room , very comfortable, spacious and clean which gave us easy access to the  lovely swimming pool and sun deck with wonderful views , plenty of sun loungers and towels provided

The hotel is outstanding, the staff can not do enough for you and the hotel offers a wide range of facilities from sauna to indoor and outdoor swimming pools and hot tub.

We had a hot tub room at Luccumbe Hall Hotel on a half board basis.

Staff are nice, beautiful grounds, comfortable bed,  great to have the indoor swimming pool, hot tub and sauna.

was a surprise birthday visit and stayed in the garden room with hot tub as part of the surprise.

Also, we booked garden room with own hot tub - again, not disappointed.

We had a lovely sea view room with balcony, the rest of the family had a ground floor with hot tub.

This hotel is amazing to say the least, in a nice quiet area, 2 car parks, lovely pools and hot tubs.

The swimming pool and hot tub were also clean, tidy and a good size so that it could be enjoyed by many.

The room was excellent and hot tub a fantastic addition.

but the furniture in communal areas is at a complete clash with the building, resulting in an "awkward" feeling for the guest who wants to relax in a comfy surrounding
In all honesty the bar tables and chairs look as if they were bought as a job lot from a bankruptcy sale and do not suit the building and/or decor
Indoor pool very good, but the showers were poor, lockers wouldn't lock and the changing rooms were not heated 
Would we return ? No.

However, our meal for 9 people on the Saturday night was very poor.

I should also add that wifi connection was very poor - it is nothing I consider as a major factor,

The beach access appears to be in a poor state of repair and looked as

The only downside is that the shower was a very poor flow and I would have expected a better shower facility.

The waiting staff were of various standards, one poor woman ended up with her dinner in her lap care of a waiter who was a little over ambitious.

Only down side was poor insulation so you could hear noise from room above.

However the situation was not helped by those guests who pull in and get out without looking and checking as to how they have parked and whether they have in effect taken up 2 spaces by 
their poor positioning!

There wasn't too much noise from the kitchen, apart from one outburst of poor language on the first night.

a few poor points:-

no day time bar snacks available,

The Isle of Wight seems mostly closed from Nov-March and Shanklin is currently a very poor looking little town indeed.

but which without the friendly staff  would have been poor.

Now the bits that we feel need addressing if they are charging £200 a night, to US the general up keep is poor, silly little fixes and paint jobs that need doing to keep it looking tidy,
The carpet as you go through the dining hall is dirty and shows badly with lights on in the high traffic areas and around the breakfast bar.

Food was very poor, overcooked and lacking in flavour.

The need to focus on the poor feedback and not just keep making excuses

The weather was poor the next day and I used the indoor pool.

No mention of it whilst booking by telephone or in our email confirmation 
The form made no mention of vaping, smelly dogs, outrageous perfumes, or, bad hygiene.

Followed by  miserable stair case, which felt like going to the basement in a car park with a musty smell.

The room felt very oppressive and was noisy and smelly from the kitchen.

Negatives-Noisy fridge kept waking me up, en-sweet toilet area wasn’t clean & smelt horrible.

To conclude the downside – their web page notes ‘Wake up slow ….listen to the sounds of the sea and early morning birdsong.’ We awoke to the smell and noise of the kitchens below!

however we had to close the windows several times due to a cigarette smoke (and the hotel allegedly applies no-smoking policy).

First night our bed had a sticky residue on sheet.

On arriving at reception the smell of food, unpleasant boiled cabbage smell was very off putting.

nasty place with nasty people, rip off over priced dated and dirty place, really let it run down since our last visit, will not be returning.

Seal around bath yellow and falling off
Toilet pan filthy
Two mirrors : one in bathroom a small 12” at 5ft and one in bedroom very small over desk.

In addition next to the bed boxed within the wall seems to be some sort of drain which goes off intermittently throughout the day and night, making my boyfriend jump in the night.

There was what looked to be a patch of damp in one of the corners of the room.

The unpleasant smell of cooking vegetables was also one of the first impressions after stepping inside.

My wife described it as disgusting, even the potatoes were tasteless.

Unfortunately the pool outside of our room was cloudy, had a large amount of leaves and debris in it, was cold and a big green ring around the outside.

The toilet brush was absolutely disgusting,the towels were far from white and fluffy and on some days were ragged, grey and well past their best.

After spending 2 nights in this disgusting room we were finally moved to another room on the 3rd and final night of our stay in the Isle of Wight, which was better

Greeted by a horrible smell and tired decor straight from the 80's.

The staff were phenomenal, ever helpful and always aiming to provide the highest quality of service.

The staff have been extremely helpful and accommodating, making our stay feel special.

Staff were attentive didn’t make any mistakes and were always helpful.

but thankfully when we arrived home we telephoned the hotel and it has now been rectified.

The staff were lovely, especially the manager and we enjoyed a wonderful breakfast.

The sink wasn’t draining well so we told reception and it was sorted out by the time we returned to our room.

The staff were excellent, nothing being too much trouble and our room was kept spotlessly clean.

Very helpful staff, great facilities for all the family and great entertainment during the day and in the evening.

The ones always there with a smile and a natter at reception and the ones introducing me to Mermaid Zest Gin - an absolute revolution in gin !!

but we were given a fan by reception staff which was very welcome.

Luccombe Hall Hotel

poor

smell

garden

hot-tub

holiday trip

We would just like to let you know how much we have throughly enjoyed our stay, we stayed in room 1 and the room was perfect, with plenty of light refreshments and clean towels in addition the staff were so friendly and accommodating.

Great clifftop location,  polite friendly staff and lovely food, ideal for a short break.

What an amazing stay The check in was smooth and staff very friendly and helpful Our rooms all

The majority of staff were extremely friendly, particularly at breakfast which was freshly cooked backed up by fruit, cereal and toast.

I would like to particularly recommend the staff who were so pleasant and friendly and went out of their way to help us.

Outdoor facilities were kept in great condition 
and staff were very friendly.

that we had.. kind friendly and welcoming.. its been a pleasure to stay in such a nice setting Breakfast choice and quality A1.

The hotel staff are very friendly and accommodating.

Had a brilliant week here friendly staff well run hotel.

Luccombe Manor was such a lovely hotel to stay in and all the staff were friendly and happy!

This is such a great hotel, friendly staff, nice sized rooms, lovely food, really clean, great facilities, dog friendly.

Great friendly staff, delicious breakfast.

From arrival to departure everyone was warm and friendly.

The hotel staff were very welcoming and friendly especially to Ciara.

Hotel is a short walk to the beach, staff friendly & helpful.

Staff were friendly with nothing too much trouble, hotel spotless and a great breakfast choice.

Staff were extremely friendly and the hotel was clean and tidy.

The staff were friendly and helpful and looked after us very well.

Free doggy towels at the entrance, a free sausage at breakfast, a gated garden with park close by and even bowls in the room for their food.

The outlook overlooking the gardens and pool and beyond to Shanklin beach and headland is superb.

Facilities are very good, we made most use of the pools, gardens, pool/ games lounge and bar.

The gardens and views were amazing, the pool was also very nice

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