Huge disappointment that the front desk won’t do anything about the air con not keeping our room cool.

With broken air conditioning during summer in Santiago.

Only negative was that air conditioner was not operating properly and room too warm.

The food is meager both in options and portions (except for the omelette, which is tasty and plenty), and the room was freezing and unpleasant to sit.

A few things were going on in the hotel, like renovating the kitchen and central heating not connected

The ceiling was low, and the AC was not working, so we had a unit temporarily in our room that took up even more space in the crammed room.

Cosy and a bit stuffy as the air conditioning didn't work and too noisy to leave the window open.

Reviews going back months cover this issue 

The knock on effect of this is that its in a very noisy area so open windows are an issue 

They supplied a fan which provided good white noise and we were also saved by unusually cool weekend weather

The breakfast room was also being reconstructed which added to the chaos

Now knowing the city I think I would have chosen to stay in the calmer  L'asteria district 

The views of the Andes from our too floor room was a lovely touch

Also, the air con was being repaired and so I had a temporary unit which needed the window to be open.

Unfortunately there was work being completed on the air conditioning which meant an ugly unit in the room and the window slightly open allowing lots of noise from the square outside in.

Maybe it was due to the air con maintenance at the time where the window had to be left open for the vent which meant that it was really hard to get decent sleep during all my time here.

Unfortunately, our stay was marred by the broken air conditioning situation and the weather was very hot during our stay.

Unfortunately while we were there, the hotel was doing maintenance on  its air conditioning system, so each room had a portable temporary A/C system that took up a lot of room and was noisy.

This unit was extremely noisy and impossible to sleep with switched on.

Only issue was the very noisy air-conditioner in the room which we turned off at night - that made the room rather warn being on the top floor and unable to open the window -

The air conditioning system was not working so the hotel had brought a temporary unit that had filled a big chunk of the small room we had, and because of that the window had to remain half open so we were getting lots of noise from the street at night.

Our room  on the top floor was warm because the a/c had not yet cooled the building.

Double check that the a/c is fullly back and working!!

Fortunately, our second day was cold so the broken aircon was less of a problem.

Heat was not working during our stay and it was very cold throughout the building including the cafe for breakfast.

We didn’t like the small dry bread(would suggest adding croissants, bagels, or sweet rolls) and cold crepes.

but only had a quick dinner and cold beer there one night.

There is no lift so you need to take lots of stairs, I stayed two nights and both nights the shower was cold.

The only thing I would comment on was that the room was quite cold,

but quirky positives were:
No elevator - but the guys are happy to carry heavy luggage on their shoulders up the 3 flights of stairs
Broken cold tap in basin - immediately repaired but now functional clockwise instead of anticlockwise
Non functional reading light on one side of the bed, immediately fixed.

There are no options of cereals, fruit, yoghurt, cold cuts,, cheeses etc offered for those with healthy or European dietary preferences.

Everyone on the staff was very friendly, helpful, and professional.

They made me feel like I was home with some friendly and smart neighbors around me.

The team of concierges were phenomenal people, informed, helpful, friendly.

The staff was very friendly and helpful, and they responded quickly to my last-minute emails about transfer service, and were able to provide a very good and reasonably priced pickup from the airport.

THe staff is very friendly and helpful, the hotel is well decorated and comfortable.

The staff were extremely helpful and friendly in all aspects of our stay, helping us plan our stay.

The hotel staff were all very friendly and helped us out on a few occasions.

Additionally they were very clean and the hotel staff was always very friendly.

The staff was always friendly and helpful and our room was great.

The staff are exceptionally helpful and friendly (all spoke very good English).

The staff are friendly, helpful and incredibly knowledgeable.

Staff are very friendly and accommodating.

The staff at the hotel are incredibly friendly.

Very friendly, welcoming staff, brilliant location, stunning room that is very spacious and clean.

Breakfast was delicious and the hotel staff is super friendly and helpful.

The staff were exceptional, friendly and very helpful with transfers and sightseeing.

The staff was very kind, the property is beautiful and secure, and the location was great.

The location was perfect.m, central to restaurants and locations of interest.

The location is great for both sightseeing (it's at the base of Cerro San Cristobal) and eating (there are restaurants in every direction).

This is a boutique hotel located at the vibrant Bellavista neighborhood that has lots of restaurants and shops and walking distance to some remarkable areas of Santiago.

The room and building are elegant & full of character and the location was great right next to Cerro San Cristobal and in easy walk of Bellas Artes.

The place is great, incredible location, and we enjoyed the front staff so much that we hated to leave.

Located in a neighborhood filled with theaters and cafes, you could walk to parks and museums easily.

Centrally located, great walking distance to most destinations.

Hotel is beautiful, super designed, perfectly located.

Perfectly located with tons of restaurants closeby.

The hotel is in excellent location with many restaurants nearby and easy walking distance to the funicular up to the summit of San Cristobal Hill which is just a couple blocks away and a must do if in the area.

Was excellent location and everything you want in a local stay.

Great location to explore the Bellavista district.

Spent six nights here in Feb 2020 and enjoyed the location, helpful staff, amenities, nearby restaurants and sights.

We really appreciated the location in a safe part of the city, as well as in walking distance from many restaurants and bars.

Well located with many dining options nearby.

If you wanted to open the windows you couldn't because of this set up -

Our room was without air conditioning (it was broken); to keep the room cool, we had to sleep with the windows open.

The showers had blocked shower heads and poor pressure.

My guess is that this was poor or lack of management.

My Spanish is regrettably poor, which has never been a problem when I stay at larger hotel chains.

The restaurant was not well run with wrong orders and poor communication between staff.

Unfortunately snow conditions in Portillo were quite poor so I cut my trip to the mountains short and headed back to Santiago.

There are lots of great restaurants in the area, particularly in Patio Bellavista.

The food was delicious and prepared with so much care, talent, and skill.

The staff were wonderful, the rooms were beautiful, and the food was great!

It was easy to walk to restaurants or most of the tourist attractions.

Next door restaurant provides delicious breakfast.

We enjoyed the outside patio, the second floor lounge and breakfast at Les Trois Bistro.

The restaurant (where breakfast is served) is run by such a great family.

Galería, Teatro ICTUS, CloseUp Chile, Folklore Chile Show, BBVinos, 60 No More Escape Room, Tac Turismo, Barrio Patronato, Santiago Wine Club Lastarria, La Tienda Nacional, America Fun Travel, Casa de Las Gargolas, Bar el Tunel, Ambar Wellness & Spa, Ex Fabrica, Pub Crawl Santiago, Alquimia Taller de Caramelos, CCE Santiago, Iglesia Nuestra Sra.

Loved the attached restaurant with its excellent food and garden setting.

Hotel was close to numerous restaurants and bars.

And there were a lot of restaurant and shops within walking distance as was the tram.

They have a great selection of natural wines and good food.

Ate next door up on the balcony over looking Santiago- fantastic food and views.

best restaurant in the city across the street.

The daily breakfast can be ala carte, and was consistently tasty during our 3 night stay.

The insides are gorgeous and well decorated, as well as the rooms.

The room was perfect and had beautiful view of the Andes.

The decor is unique and the room is very very comfortable.

The staff are outstanding and the rooms wonderful.

The hotel is beautiful, the rooms are very comfortable and cosy, the staff is very helpful and obviously cares about the clients.

We were a family of 3 adults and stayed 3 nights in rooms #10 and #17.

Lobby space is nice, the room was spacious and had good light.

On our first visit, we were tucked into a room on the fourth floor.

Room had charm and comfort, just as we'd hoped.

Our room was beautiful with a comfortable bed and sofa as well as a spacious bathroom.

although rest of room clean and very nice.

The room was nicely appointed, with the caveat that it is a retrofit from a residential home, so there are some work-arounds that have to be allowed for.

The whole staff was excellent especially Isidora who helped us out all the time after she realized we speak limited Spanish.

The staff was excellent and always kind and helpful.

They are kind, intelligent, well-informed, and very helpful individuals.

All the staff were very nice and the breakfast (although slightly small) was excellent.

Isadora, at the front desk, was very helpful and accommodating.

I explained what happened and everyone there helped me to immediately deal with the problem, from securing Ubers to translating with the ministry officials.

They were super helpful in organizing drivers for us when needed.

The staff was cheerful, efficient and very helpful.

Would highly recommend as it felt safe, professional

The staff goes out of their way to accommodate you.

Hotel Boutique Castillo Rojo

open window

poor

cold

restaurant

room

location

The rooftop bar restaurant serves beautiful food and wine with views of the city.

When back in the city of Santiago, we will definitely always consider staying here.

This hotel is in the old heart od the city which has been devastated by the riots

We dined in the restaurant on our last night as it is reportedly one of the best dining options in the city and it didnt dissapoint and finished off our stay in style.

We loved our stay here, and would recommend it to anyone who wanted a more intimate hotel with staff you just couldn't fault in a great city location.

It is within walking distance to most of the main city attractions and near lots of great restaurants.

Santiago is a capital city of c6m people so we would expect hotel guests to be able to get a drink until a reasonable time.

Mostly open air and with more elevated views across the city.

A very convenient location for the city centre - easy to walk in.

This is an excellent, well located city centre hotel.

even though we arrived well before check-in, they were happy to accommodate us and get us into a room so we could change and head out to explore the city.

The hotel held our bags while we explored the city, and even offered to let us use the spa to change before heading out to a red eye flight.

It is a great location for those visiting Santiago for the first time wanting to experience the city like it "used to be".

Francisco was helpful in every way to makes us feel welcome and help us learn the area and where to walk and avoid issues of big city life.

The area it is in is a young and vibrant area and it is near to the funicular which you can walk to & then go up to have a wonderful view of the city.

Even before we arrived, he was responsive and most all excited to have us in his city.

This is a city hotel in a more bohe

My friends had one of the rooms with a king size bed.

A lovely city centre hotel perfect for exploring the  surrounding area.

We particularly liked the rooftop bar where you can watch the sun go down whilst drinking a cocktail
The hotels location is perfect for a city centre visit
Right by a lively eating area and easy walk to all the attractions 
Ticked all the boxes for us

Super friendly and helpful staff that spoke acceptable English.

The staff were very friendly and helpful.

The staff were exceptionally friendly and helpful and the included breakfast was great.

My wife and I stayed one  enjoyable night after a cruise, 
On arrival and throughout the stay the staff couldn't be more friendly and helpful.

Diner in the hotel which was very good, with attentive and friendly service.

The hotel staff is friendly and can help you make restaurant reservations.

Every single member of staff, from doormen to housekeepers, bar staff, to receptionists, were extremely friendly and very helpful.

The staff were friendly and helpful and most spoke good English.

), the friendly concierge who helped us make dinner reservations.

SERVICE - The staff was consistently friendly and helpful, happily assisting with whatever we might need.

No complaints about the staff, all super friendly.

Wonderful location, great rooms, very clean, friendly staff giving great service and a great restaurant and rooftop bar.

A special mention to Francisco who was particularly friendly and helpful!

The waiters were especially accommodating, friendly and just lovely at breakfast daily, and dinner the one time we ate there.

Everyone in the hotel was professional, friendly and helpful, with great attention to detail.

More than anything the staff were very polite and friendly and ready to deal with any request.

On the staff side, the personnel is very friendly and their approach is very professional.

The staff was friendly and helpful, and most everyone spoke English.

The rooms are a little bit dark and the room lighting is not the best so be aware if doing make-up :-) The roof top pool is small

Food quality is only okay, roof-top pool is pint-sized, and gym is a little light (dumbbells only go up to 10 kg).

You need a key card in the power slot by the front door to operate the lights and air conditioning in the room; consider bringing one of your own if you don't want to use the room key card supplied by the hotel.

The only negative is the bathroom lighting.

When you arrive at a hotel at 5:30 am it is hard to get a first impression - locked door, few lights, one person at the desk.

My only complaint about the room was that lighting in the bathroom was very poor--putting on makeup to go out to dinner was a bit of a challenge!

The room was exceptionally dark - no sunlight, no ceiling or overhead lights and only one floor lamp and night stand lamp - we couldn't even read at night in the room.

There was a wealth of lighting in the room, although even with it all switched on it could still be classed as a little dim by some,

however lighting was inadequate, I found it difficult to apply makeup and my husband thought it was an issue when shaving.

After dark the lighting was not dimmed and the dining room was marred by blazing chandelier lights without using the recessed ceiling lighting.

The room was fine except for a lamp that didn't work and a tv we could not figure out how to use.

My only complaint with the room would be the lack of lighting in the bathroom.

Poor lighting has been observed by other reviewers, coffee

Only small problem - light shining in our room at night time,

Both rooms were very comfortable, with the exception of poor lighting in the bathroom and a shower that tended to leak water on the floor.

My only complaints would be that it was a little dark in the spacious bathroom, and the water flow was slow at the bathroom sink.

Check out was quite haphazard as there really isn’t enough seating for guests departing and arriving and the bar service situated in this area is very slow.

The breakfast area is a little odd: basically as a resident you are offered breakfast in the posh hotel restaurant, with unnecessary loud classical music, slow service and limited choice.

Breakfast is somewhat limited and the service is very slow.

but the first 24 hours there we couldn't keep connected to the network, and even then it was slow.

although at times slow or inattentive to details of what we ordered.

The breakfasts were tasty if a little slow on service.

The waiting staff just seem to disappear.The first day we walked out after slow service and a ten minute waited for a second cup of coffee.

We stayed one night with the ReTreat package and was absolutely incredible; the dinner at the roof top bar (5 course dinner), breakfast and the spa facilities were fantastique and the staff was extremely nice too.

Breakfast was good staff great, even the Spa was to my liking.

The staff were very helpful and considerate.

Special shout out to staff members Omar and Gabriel who were wonderful and so very helpful.

The staff was INCREDIBLY helpful in assisting us in resolving some difficulties we were having with our mobility pass.

The food and drinks were great and the staff at the restaurant were wonderful.

We had loved the restaurant, the food was great and the staff super kind, so we already had an idea of what we could expect from the hotel,

however inside the hotel all is calm and peaceful nice rooms great restaurant and very obliging staff
Roof top bar and pool great place to have a sundowner

So it was with great relief we could get back to The Singular were the staff and facilities are absolutley second to none.

The hotel was elegant, the staff magnificent, and the food remarkable.

From the welcome of the door staff and the attentiveness of the check-in staff, we could not have been made feel more welcome.

Stayed four nights in this renovated classic with the friendliest and most accommodating front desk and lobby staff I've ever encountered abroad.

Anyway we really enjoyed our stay in The Singular with some great staff and a nice well equipped room overlooking the GAM arts complex at the rear of the hotel.

The Rooftop Bar has the best view of Santiago with a great cuisine.

Although you don’t even need to step outside for a great bar because the rooftop at the Singular has beautiful views, delicious cocktails, and great service.

If you stay here the rooftop bar is a must for the drinks and the night view.

Although I did not get the room with the view I wanted I thoroughly enjoyed this hotel probably one of the best in Santiago.

It has spacious rooms and English-speaking employees as well as great views and an impressive rooftop pool.

Our corner room was a comfortable as can be; plenty of space, nice views, and well appointed.

And let's be real, this is not a resort hotel at the beach in which you might want to have a beautiful view.

The rooftop bar and pool  have views of the snow topped Andes.

Great evening celebrating our anniversary in the Rooftop staring at San Cristóbal hill an the Andes mountains while tasting great cocktails and fresh ocean pacific sea food. mmmmhhhhh!!!!

Then to cap it off, there was the Sky Bar on the 9th floor, offering great cocktails, an outdoor terrace with great views to the Parque Forestal.

Amazing roof top bar with great drinks, great food, great views of the city and mountains.

Roof top bar was lovely with great views of Santiago.

The restaurant is delicious and there is an rooftop bar at the 9th floor with a beautiful view on the mountains.

The decor is eclectic and interesting, our corner room was beautiful with a small balcony overlooking the street and a large bathroom.

We had cocktails at the rooftop bar which I would recommend for a nice view as well as cool vibe.

there are lots of things within easy walking distance, great eateries, the parks and the street art is worth walking around for ..

The hotel is well-positioned in downtown Santiago and a short walk from good restaurants.

but we had many hours to wait for our flight to the USA, so we headed to the Singular where Sergio helped us by offering walks, nourishment at the bar and clean bathrooms.

The bed was super comfy, the bathroom was large and immaculately clean, the balcony gave a lovely vista over the nearby streets and rooftops, and the hotel is ideally located in a lovely area, and only a short walk from many of the tourist places, such as Plaza de Armas and the Metropolitan Park, which is just over the river.

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