Huge disappointment that the front desk won’t do anything about the air con not keeping our room cool.

With broken air conditioning during summer in Santiago.

Only negative was that air conditioner was not operating properly and room too warm.

The food is meager both in options and portions (except for the omelette, which is tasty and plenty), and the room was freezing and unpleasant to sit.

A few things were going on in the hotel, like renovating the kitchen and central heating not connected

The ceiling was low, and the AC was not working, so we had a unit temporarily in our room that took up even more space in the crammed room.

Cosy and a bit stuffy as the air conditioning didn't work and too noisy to leave the window open.

Reviews going back months cover this issue 

The knock on effect of this is that its in a very noisy area so open windows are an issue 

They supplied a fan which provided good white noise and we were also saved by unusually cool weekend weather

The breakfast room was also being reconstructed which added to the chaos

Now knowing the city I think I would have chosen to stay in the calmer  L'asteria district 

The views of the Andes from our too floor room was a lovely touch

Also, the air con was being repaired and so I had a temporary unit which needed the window to be open.

Unfortunately there was work being completed on the air conditioning which meant an ugly unit in the room and the window slightly open allowing lots of noise from the square outside in.

Maybe it was due to the air con maintenance at the time where the window had to be left open for the vent which meant that it was really hard to get decent sleep during all my time here.

Unfortunately, our stay was marred by the broken air conditioning situation and the weather was very hot during our stay.

Unfortunately while we were there, the hotel was doing maintenance on  its air conditioning system, so each room had a portable temporary A/C system that took up a lot of room and was noisy.

This unit was extremely noisy and impossible to sleep with switched on.

Only issue was the very noisy air-conditioner in the room which we turned off at night - that made the room rather warn being on the top floor and unable to open the window -

The air conditioning system was not working so the hotel had brought a temporary unit that had filled a big chunk of the small room we had, and because of that the window had to remain half open so we were getting lots of noise from the street at night.

Our room  on the top floor was warm because the a/c had not yet cooled the building.

Double check that the a/c is fullly back and working!!

Fortunately, our second day was cold so the broken aircon was less of a problem.

Heat was not working during our stay and it was very cold throughout the building including the cafe for breakfast.

We didn’t like the small dry bread(would suggest adding croissants, bagels, or sweet rolls) and cold crepes.

but only had a quick dinner and cold beer there one night.

There is no lift so you need to take lots of stairs, I stayed two nights and both nights the shower was cold.

The only thing I would comment on was that the room was quite cold,

but quirky positives were:
No elevator - but the guys are happy to carry heavy luggage on their shoulders up the 3 flights of stairs
Broken cold tap in basin - immediately repaired but now functional clockwise instead of anticlockwise
Non functional reading light on one side of the bed, immediately fixed.

There are no options of cereals, fruit, yoghurt, cold cuts,, cheeses etc offered for those with healthy or European dietary preferences.

The staff was very kind, the property is beautiful and secure, and the location was great.

The location was perfect.m, central to restaurants and locations of interest.

The location is great for both sightseeing (it's at the base of Cerro San Cristobal) and eating (there are restaurants in every direction).

This is a boutique hotel located at the vibrant Bellavista neighborhood that has lots of restaurants and shops and walking distance to some remarkable areas of Santiago.

The room and building are elegant & full of character and the location was great right next to Cerro San Cristobal and in easy walk of Bellas Artes.

The place is great, incredible location, and we enjoyed the front staff so much that we hated to leave.

Located in a neighborhood filled with theaters and cafes, you could walk to parks and museums easily.

Centrally located, great walking distance to most destinations.

Hotel is beautiful, super designed, perfectly located.

Perfectly located with tons of restaurants closeby.

The hotel is in excellent location with many restaurants nearby and easy walking distance to the funicular up to the summit of San Cristobal Hill which is just a couple blocks away and a must do if in the area.

Was excellent location and everything you want in a local stay.

Great location to explore the Bellavista district.

Spent six nights here in Feb 2020 and enjoyed the location, helpful staff, amenities, nearby restaurants and sights.

We really appreciated the location in a safe part of the city, as well as in walking distance from many restaurants and bars.

Well located with many dining options nearby.

If you wanted to open the windows you couldn't because of this set up -

Our room was without air conditioning (it was broken); to keep the room cool, we had to sleep with the windows open.

The showers had blocked shower heads and poor pressure.

My guess is that this was poor or lack of management.

My Spanish is regrettably poor, which has never been a problem when I stay at larger hotel chains.

The restaurant was not well run with wrong orders and poor communication between staff.

Unfortunately snow conditions in Portillo were quite poor so I cut my trip to the mountains short and headed back to Santiago.

There are lots of great restaurants in the area, particularly in Patio Bellavista.

The food was delicious and prepared with so much care, talent, and skill.

The staff were wonderful, the rooms were beautiful, and the food was great!

It was easy to walk to restaurants or most of the tourist attractions.

Next door restaurant provides delicious breakfast.

We enjoyed the outside patio, the second floor lounge and breakfast at Les Trois Bistro.

The restaurant (where breakfast is served) is run by such a great family.

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Loved the attached restaurant with its excellent food and garden setting.

Hotel was close to numerous restaurants and bars.

And there were a lot of restaurant and shops within walking distance as was the tram.

They have a great selection of natural wines and good food.

Ate next door up on the balcony over looking Santiago- fantastic food and views.

best restaurant in the city across the street.

The daily breakfast can be ala carte, and was consistently tasty during our 3 night stay.

The insides are gorgeous and well decorated, as well as the rooms.

The room was perfect and had beautiful view of the Andes.

The decor is unique and the room is very very comfortable.

The staff are outstanding and the rooms wonderful.

The hotel is beautiful, the rooms are very comfortable and cosy, the staff is very helpful and obviously cares about the clients.

We were a family of 3 adults and stayed 3 nights in rooms #10 and #17.

Lobby space is nice, the room was spacious and had good light.

On our first visit, we were tucked into a room on the fourth floor.

Room had charm and comfort, just as we'd hoped.

Our room was beautiful with a comfortable bed and sofa as well as a spacious bathroom.

although rest of room clean and very nice.

The room was nicely appointed, with the caveat that it is a retrofit from a residential home, so there are some work-arounds that have to be allowed for.

The room was clean and the bed was comfortable.

We were warmly welcomed and shown to a balcony room which was clean and near to the guest lounge which offers complimentary tea, coffee, water and light snacks as well as a wine tasting hour each evening.

The rooms were spotless, the cooked to order breakfasts were delicious.

but the personality is big. The rooms are clean, the areas has some great restaurants, the metro is a 10min walk away, the staff is super helpful and friendly (especially Lily who took some of her personal time to walk me through how to see the local’s must-sees in Valparaiso and Santiago, how amazing!)

Everything was just about perfect: Clean room, incredible bed and linens, wonderful large shower and excellent service.

I had a well-appointed room on the top (4th) floor,

The rooms are well-appointed and are a good size for a boutique hotel.

The room was clean, comfortable, and quiet.

Rooms are very clean and the staff goes over and beyond in trying to accommodate guests.

The room is so clean, and the bed is comfortable.

The room was very clean with great linen on the bed!

Hotel Boutique Castillo Rojo

open window

poor

cold

restaurant

room

location

Finally, the price is much higher than another IBIS around South America, and maybe It's time to try new hotels.

If booking try do it well in advance as their prices vary and can save you $$ over 2-5 day stay.

I strongly believe to throw my paid for Accor business favorite guest card away and to book from now on, with booking.com or other hotel websites, the best possible price/quality.

With two months of travel in Argentina and Chile the Breakfast has been included and at very competitive prices.

Breakfast is ok and can be included at a reasonable price.

Generally comfortable and quite good value for the price,

Good value for the price, located near metro in a nice neighbourhood.

Great location, friendly staff, and cost effective, car parking.

Great location, friendly staff, and cost effective.

Good breakfast, even not included on room rate.

but not far away - 3 mins to Metro station, 20 mins walk to Santa Lucia, 15 minutes to Providencia center. Good air condition is also important in winter or when you get acute bronchitis like me :)
but still, breakfast is cheap and too simple, exchange rate is low :)

You stay here for convenience and a cheap price.

It is a reasonably priced place with a GREAT location for getting to the Metro.

They provided a car service to other parts of the city & to the airport for a nominal fee which you could pay by credit card at the front desk.

but the meter showed the cost to be around 13,000 pesos.

Worse, when I asked the questions in Portuguese I received answers in Spanish and without any care to speak slowly or use expressions that would facilitate understanding.

but Kenny was not there anymore, Other employee, named Javiera was at the desk, I told her that I was waiting for a taxi,, that Kenny supposedly called before,, she asked me to wait for a few seconds,,, and went to a room or office behind the front desk, because Kenny was there.

I asked more than once and they said it was going to my e-mail,

When I asked to be checked-in, I was told to wait, while they continued their conversation.

The room is a carbon copy of all other IBIS Hotels, good standard within a nicely lit bright building
Breakfast selection is not as extensive as other IBIS Hotels in Latin America - became tedious after 4 days without a change in selection
At checkout I asked for the deposit paid to be refunded at check in (which they confirmed), as I used a different card to pay the bill at check-out.

I also asked him if the Brazilian Family responsible for this "child" had been ejected from the hotel and police called as soon as they found out who was doing it (in the USA it is a crime to do that and Adults are responsible for their Irresponsible children).

As we were in front of the hotel, I entered the lobby and explained the situation to the hotel manager, and asked him to charge USD 3 (yes, three dollars) in my credit card or in my hotel bill.

I was very upset about this & asked why do they charge their guest that's already paying to stay in the hotel, b/c things like this should be given to us a courtesy & I was told that they charge b/c they want you to buy THEIR WINE, not any other wine.

but one night (about 00:30 a.m.) there were some Brazilian guys talking loudly in the corridor, on the side of my room, and I requested to the receptionist to call for silence.

I arrived at 3:30 in the morning, tired and the guy at the reception asked me some minutes and stayed at the side doing some kind of accounting with the maximum slowness ever possible; tem minutes later a girld came and started my check-in.

When I asked for a different room the staff did grant my request for a room on a higher floor.

However there was one particularly rude woman on reception who was annoyed we did not have the correct change for a bottle of water and was especially unhelpful when we asked if she spoke English (her colleague did,

but they asked me to pay for it, so I had to strongly insist that it was in fact included.

Then when he approahed the airport, he stopped the car beside the road and asked us to pay there before arriving the terminal, what frightened us a lot!

When I dropped my laundry, they told me it would be here at noon the next day, if I asked for it they told me it would be six.

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People at the front desk are nice, also in the restaurant they put a lot of effort to make thigs goes perfectly.

Just minutes away to the Metro, walking distance to assortment of restaurants and small supermercado.

The hotel offers a 24 hour kitchen with limited items outside of normal meal hours.

Next to many bars, restaurants and metro station, easy access to downtown and both Cerros (San Cristobal and Santa Lucia) with a privileged view to Andes, helpful staff and very good breakfast, strongly recommend.

Providencia is a very good downtown, with good bars and restaurants and there are a station of metro very near.

Another situation I witnessed was the inefficiency in the food replacement service for breakfast.

but the zone has to many food options that it doesn't mattered at the end.

Just could improve the breakfast, didn't have so much options of thing to eat, and it were the same things everyday.

Very good rating for everything except for the restaurant.

This IBIS has excellent location with Manuel Montt Metro station 5 minutes walk (awesome metro which gives you access to Santiago), plus 1/2 block or so away s a Lider Express (mini super mercado) for foods, wine et cetera.

The location is great, plenty of restaurants and bars on the street.

The location relative to the metro was great, only a 2 block walk, with plenty of shops/restaurants nearby.

Pros:

While the nearby Metro station is quite handy, the hotel is also walking distance from a number of good restaurants (La Cuisine comes highly recommended).

The room service was nice and nothing to complain.

The location is very good, with quick access to practically all important attractions and restaurants, and also the airport.

Breakfast was good and I also had one meal in the restaurant - which I enjoyed,

This hotel is very close to a subway station with access to Santiago main atractions, the neighborhood is good and you may find a lot of restaurants and shops around.

The hotel has a great location being a few minutes walk away from the Metro (Manual Mont) and several reasonable restaurants nearby, one being across the street.

Clean room, cleab toilet, friendly staff, good location, accessible to many places, safe.

Room was clean, bed comfortable, lots of TV channels (unfortunately almost all in Spanish).

The hotel is well localized, attentious staff, clean room, comfortable beds.

Room was clean (slightly in disrepair-shower door did not close completely), meal at the restauraunt was good, staff were friendly & helpful (bought a Hop-On-Hop-Off bus tour ticket 22USD) all-in-all a reasonably good experience.

Best breakfast
Best location
Excellent service
Excellent room service and room cleanliness.

Front desk staff very friendly and helpful and room was clean and functional.

Relived to finally have access to a clean room we were willing to overlook the fact that the two beds were so close together in the space it should have only counted as one.

I chose it because it is in a good location (Providencia), and offers the same typical standard experience world round: a simple, lean and clean room, no frills, a comfortable bed, good flat screen TV.

The staff is kind and the hotel has comfortable and clean rooms.

The Hotel was clean, the lobby & bkft area, as well as my room was clean.

Make sure your room is clean and off and the shower is working well.

The Ibis Santiago Providencia Hotel is near these landmarks: Cerro San Cristobal, Plaza Peru, Independencia Avenue, Vina San Esteban, Parque Puente Ñilhue, Concha y Toro, Sky Costanera, Sala Gente, Viña Haras de Pirque, Cerro Santa Lucia, Bisquertt Winery, Capilla Nuestra Señora de la Merced, Parroquia San Francisco de Sales, Museo de Cera, Las Majadas de Pirque, Plaza de los Pumas, Lucid Dreams VR Center, Iglesia La Trinidad, Viña Cousino Macul, Parques de Farellones, Vina El Principal, Casa Museo La Chascona, Alyan Family Wines, Parque Bicentenario, Chiletourfun, History Trip Santiago, Barrio Lastarria, Parque de la Familia, Museo de la Memoria, Akane Spa, Teleferico Santiago, Parque Aventura, Museo Chileno de Arte Precolombino, Mirador de la Roca, Museo Interactivo Mirador, Nueva Tienda Falabella Parque Arauco, Araucano Park, Santario Beata Laura Vicuna y Virgen de las Nieves, Villard Fine Wines, Medanoso, Templo Bahá'í, Hacienda Pirque, Parque Arauco, Iglesia San Vicente de Ferrer, Ruka Cheuke de Pirque, Plaza Peru, Museo de la Memoria y los Derechos Humanos, Museo de la Memoria, Parroquia San Jose De Maipo, Metropolitan Cathedral (Catedral Metropolitana), Costanera Center, Fantasilandia, Camino El Toyo, Barrio Bellavista, Los Peumos del Canelo, Barrio Italia, Casa Cultura Dedal de Oro, Vina Santa Carolina, Costanera, Parque Quinta Normal, Grand Santiago Tower, Maipreu, Rutavertical Rafting - Cajon del Maipo, Parque Metropolitano de Santiago - Parquemet, Natexplora, Plaza de Armas, Andes Soul, Plaza Pedro de Valdivia, Vina Aquitania, Cajon del Maipo, Vitacura, Lucas Bar, Chile Rafting Cajon del Maipo, Santuario de la Inmaculada Concepcion, Museo Historico Militar, Termas de Banos Colina, Peumayen Tour, Puerta del Sol, Museo Nacional de Historia Natural, Isoterma Turismo, Parque Forestal, Parque De Las Esculturas, Centro Cultural Palacio de la Moneda y Plaza de la Ciudadanía, La Parva Ski Resort, Hacienda Los Castanos, El Mundo del Vino, El Colorado, Santuario de la Naturaleza el Arrayan, Teatro Municipal de Santiago, Barrio Paris Londres, Sur Experience Chile, Alto Las Condes, Museo Violeta Parra, KL Adventure, National Museum of History, Mercadito Cajon de Ropa, Isidora Goyenechea, Zoológico Nacional de Chile, Turavion South - Excursions & Transfers, Casacostanera, Museo de Colo Colo, Mall Plaza Los Dominicos, Carpediem Restobar Discotheque, San Francisco Church, Cementerio General (General Cemetery), Mall Sport, Mundo Dinamo, Cerro Manquehue, Museo Nacional Aeronautico y del Espacio, Aventura Campestre, Central Market (Mercado Central), Piscina Antilen, Parapente Alas Chilenas, Planetario de Santiago - Universidad de Santiago de Chile - Usach, Chilean National Museum of Fine Arts, Centro Cultural Gabriela Mistral GAM, Plaza de la Aviacion, Biblioteca Nacional (National Library), Cascada San Bernardo, Estación Central, Nuestra Senora de la Divina Providencia, Gran Patagonia Tour Operator, HecTour Service, Teatro Nescafe de Las Artes, Mosai, The shamrock, Monteana Chocolates Artesanales, Centro Taes, Donoso Wine Store, Chile Explorer, Iglesia Esclavas Del Sagrado Corazon de Jesus, Iglesia Nuestra Sra.

I was negatively surprised by the standard of service of Ibis Santiago employees.

The hotel is placed in a beautiful neighborhood, near the Metro and other public transportation options and services.

Helpful staff that spoke english to help with our questions and directions, good breakfast set up worked well and Good Wifi service means that we will use the hotel again soon.

Overall we have found them to have good service, clean

The big minus of this hotel was the services.

The staff is attentive and provides good service.

Budget accomodation with great customer service.

I was later told by a friend that this is typical of customer service in Santiago.

the hotel is good, location excelente, i do not have problems, íbis is the great option in Santiago, the metro ins near , shopping etc, the room is good, service fast, good, do not prove the break fast.

Excellent breakfast and service in general.

Service by the staff was OK, though when I was leaving I asked for a taxi to be booked for me to the airport,

Service is great, good food, friendly staff, VERY clean.

The service was very good, especially for breakfast.

Services are as usual, friendly staff and the breakfast is very good too.

very slow check-in, only one person to attent 
there was a night I went down to buy a bottle of whater

Service patchy, a bit slow and at times frustrating.

but the first day the restaurant was dirty and bearly any food left and reposition was too slow.

The check- in was very slow , in addition to put us in a room that was being refomado .

The service is slow and the attendants are not friendly.

but sometimes slow, depending on the number of people in the queue.

The checkout was slow and breakfast was included

The only problem was with the taxi driver to the airport  that the hotel recommended.. As we'd got into the taxi, he warned us that the price given by the hotel(15000) was for a "slow road".

The rice had been reheated in a frying pan and was sticky and burned.

In my room, there was a bad odor in the bathroom.

It is also quite centrally located and the interior does not look old or mouldy.

but it seemed like we were camping out next to a smelly outhouse.

I suggest running really early because once the cars and buses start coming it is just too much pollution and your lungs will burn from lack of oxygen too much carbon monoxide.

When we arrived, the toilet seat was dirty and the water from the shower was not draining properly to the drain, creating a little disgusting pool!

************
I noted a foul smell at times in the hall way near the elevators & down in the lobby, not sure what it was

however the stay in Santiago was really disappointing: room smelled like cigarette, general cleaning was not good (a dead Mott on my door), breakfast was really bad regarding taste and variety (dry bred, fresh apple mixed with canned fruits, bland eggs) and I was appalled to see how dirty the floor of the dinning room was during the breakfast service (it was disgusting and any worker was worried about this condition).

the only bad point was a smell of cigarrete in the room (despite it suppose to be a no smoking place).

The lack of ventilation in the bathroom  seems to have created a mold problem on some of the shower tile grout.

THE ONLY Problem was the wooden floor was filthy dirty…I have pictures.

Ibis Santiago Providencia Hotel

request

slow

smell

price

service

Upon exiting one morning while trying to open the door, I was yelled at by a staff member very rudely and loudly.

but it’s a tap key which you need to get in and out of the main door.

They still paid the driver (and didn't bother knocking on my door, apparently), so I had to book another cab.

You actually can't hear it too much if people keep the hall door closed.

Apparently there was a fight right in front the access door.

Despite the fact it was quite hard to work out how to get in the main door, we received a good welcome and a room upgrade with no problems.

We had a big tour group arrive before 7am and they were talking loudly right outside our door - & I think the staff should have asked them to be quieter (but I think they had their hands full trying to check them all in)!!

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