The staff’s attitude was poor and we were left very disappointed.

Food is very poor at a point I could not eat it.

Very old, out dated and poor air conditioning.

but due to poor weather the sea was closed and we received a refund.

The rooms were outdated, lighting poor, and poorly decorated.

but the options are poor and the service is a disgrace.

The staff in general are miserable, clearly there is some very VERY poor management going on here for so many miserable staff.

My primary focus is in the absolute poor customer service experience my family and friends underwent during our stay there.

but the truth is, all of them are very poor qualities and you won’t want to drink more than one.

The structure is poor with the rooms smelling old fish, coming from the kitchen.

The service was poor and most times you couldn’t get on or if you did get on you’d immediately get bumped off.

I found the service poor and found that I had to follow the staff up for the changing of rooms.

The buffet had  poor variety and the special restaurants are impossible to get a reservation after 9:00 am. .

but we realized that the staff do not pay attention to guests, receptionists are rude, Managment is poor, 2000US$ desappeared from our "suite", room old, unclean, service awful.

but the service was just  terrible..and the drinks were with very poor quality.

Sometimes we could find good liquor drinks, and sometimes they were not to cheap to make a good poor.

Yet, the people don't appear poor or downtrodden.

but it was poor quality in general for a resort with this rating.

Is that too much to ask to be offered at least one coffee that our federation of growers offer for free at hoteles or any other grower or any welcoming salute other than the rough attitude of the people at the front desk giving as only alternative for the five hour wait of an injustified cost?

but you need to pay attention to the “small letters”.

However I suggest that they should rethink the price they charge for the services as they are a bit high.

The food is totally disgusting, you can´t eat there, hence, even when we paid all inclusive, we had to go to eat outside at least 5 times due to we could not eat any of the food served there.

We tipped him 5 mil COP which is about 2 USD.

I have to give 3 points because it's an expensive resort and the food and drinks quality are far from a 4 stars resort.

The hotel is overpriced compared with what you get.

though in my room, at least   Costs extra for room safe, wifi.

You have to pay $ 3 per hour and there are no special tariffs, so 1 day internet is 24x$3!

The response was “No there is not enough wind”  and that he wanted to go windsurfing, he will have to pay for the rental.

She then quoted me COP 1.5M ($510) for both my gf and which I paid up front.

HUGE MINUS POINT: The Internet costs 4 DOLLARS PER HOUR, which I wouldn't expect from a "all inclusive".

You pay for Internet and phone calls, there are expensive.

During the day they offer cocktails at no cost,

For an "all-inclusive" hotel, it is ridiculous that you need to pay for Wi-Fi, and to make the things worse, it is not available in all the hotel wide instead it is only available in the lobby, in some restaurants, and in some very limited areas.

but the older rooms are definitely not worth what you pay for considering this is supposed to be 4*.

3 restaurants with low capacity so always full.

The Decameron Aquarium is near these landmarks: Johnny Cay, Native Horses, La Piscinita, Cayo Acuario, San Andres, Playa de San Luis, Playa de Spratt Bight, Cayo Bolívar, Hoyo Soplador, Cayo Rocoso, Manglares de Old Point National Park, Bahía Cocoplum, Jardín Botánico de San Andrés, Bahía del Cove, Morgan's Cave, Laguna Big Pond, Playa Charquitos, Plaza Cañón de Morgan, Conocemos Navegando, Casino Enjoy San Andres, Parque Tematico El Pueblito Isleño San Andrés, Parque Ecológico San Andrés, Sala de Exhibicion Marina The Persistence, Banco de la Republica, Casino Arena, Felodivers, Scuba San Andres Dive Shop, Kraken Diver San Andrés, Banda Dive Shop, EcoFiwi Turismo Ecologico, Caribe Azul, Blue Life Centro de Buceo, San Andres Divers, Aquanautas, Karibik Diver, Divers Team, San Andres Unlimited (Miss Behave Glass Bottom Boats), Centro De Buceo Narval, Sharky Dive Shop, Subwing San Andres, Marine Parasail, Kite San Andres School, Kiteboarding at Decameron Marazul, Paradise Dive Shop, Fish Spa Island, Providencia Travel, Banzai Cocktail Bar, Dream Island Spa, Paintball San Andres, Esmeraldas Colombianas, Kraken Diver, LivingTours, Sea Pride Scuba - Centro de Minicursos y Cursos de Buceo, LightHouse Lounge Bar, Ecodivers Tours, Adventure Diving San Andres, Martínez Renta Autos, San Andres Tours, Pacific Paradise Dive Shop & Ocean Lovers, Rolling San Andres, NISOFITOUR, Sea Life Apartamentos, Playa san Andres, Reserva San Andres, San Andres Island Services, Monumento Natural Isla de San Andres, Kitesurf Rocky Cay, San Andreas Beach, HANS DIVE SHOP and Manawar

The hotel have a lot of activities to do; in the night, you can go to the nightclubs, enjoy a delicious dinner, or just chill in the beach.

Here you had to make sure that you remembered the hours or you wouldn’t be able to eat.

Also, if you’re seafood lover, you’re going to love the food in this place.

We enjoyed the Italian restaurant On our second night.

The food was very good in the two buffet styles restaurants.

The food on the dinner restaurants are ok, not great, not perfect,

In addition to the reservation already done at the a la carte restaurants, it is easy to get additional reservations.

The people that are enchanting of animate are really fun, me and my family enjoyed a lot I recommend so much this hotel  
The food was really good, the only thing to improve are the snacks
The ubication is nearby to the downtown that’s is an advantage also to the airport and the harbor of tours

The food at the Barracuda and Mirador restaurants is reasonable.

We ate at the Isleno and the service at their a la carte was impeccable

Many restaurants, all good, well staffed.

There are four restaurants included at the hotel.

The room is clean, AC works all day, can feel a little cold sometimes

The linen is sparkling white and the rooms and are very clean and yes now they even have flat screened TVs

Although our room was clean, the accommodations and decor at Aquarium is dated and underwhelming.

First, my room was very clean, when i arrived i was having a astonishing view of the caribbean sea (tower 14).

Positive:
AC, clean rooms, great view, the Italian and the Thai restaurants, cold drinks, walking distance from the center.

The resort itself is clean as well as the rooms, although the rooms are out dated,

but had a nice beach), pool (while small it worked when you couldn't get a chair at the docks), small rooms but clean and who is really spending much time in them?

The rooms themselves were very clean, small bathroom with small shower, safe ($), flat screen TV and mini fridge stocked with bottled water.

We had a lovely ocean view, the room was clean and the noise level wasn’t an issue.

The rooms are clean, the window adorned with california style shutters which let the air in nice at night.

The hotel is just beautiful, very clean rooms, the layout, ocean view, friend staff and excellent service.

Very good hotel, food & drinks, clean rooms, people, fun enterteinment at nights, sea sports.

We found the cleanliness of the rooms and generally of the whole resort and sister resorts to be excellent.

Room was clean, nicely decorated, pillows a litlle deflated, TV worked, closet space nice, room view excellent for making out and hanging out overlooking ocean and no one to see you.

Wi-Fi does not work, so if you need Wi-Fi stay clear My opinion I would not give it one star, rooms or full of mosquitoes and musky, very old place, checked out early because vacation are  supposed to be fun.

We got a HORRIBLE and DIRT room in the "New Tower", bathroom was DISGUSTING!

but the noxious smell of gasoline fumes every time they go by is bothersome and probably not healthy.

We paid a lot of money for a room with no air conditioning, no hot water and a bed that smells really bad.

CLEANLINESS: 
The room is not so clean, it's not disgusting or something

but what was most unwelcome was the towels often ran out - so you were left with wet/ soiled towels.

The room was small and dated with a strong detergent smell.

the bathroom was discussing with mold everywhere.

The room was full of mold in ac and I was very ill from it.

Unfortunately the reception (both check in and check out) is a total disaster (caotic, disorganized and unfriendly) and the room have an horrible smell of milldew. Be aware as well that the night entertainment can be pretty loud and last until midnight (and you can hear everything from your room with closed windows)

Also, the room smells like milldew and the only chair we had on our balcon was broken. .

Both rooms smelt of mould and were average and noisey, hardly any amenities and the bathroom is tiny.

Between meal times there is a snack bar available which is basically disgusting boiled hotdogs, stale popcorn, and some basic salad ingredients without any dressing.

but after a while, you get tired of seeing the same thing (perfume, name brand shoe and clothing, electronics, etc).

Look in the smaller stores for alcohol or tobacco at better prices.

The rooms are old, somewhat musty and quite run down.

butt and drink, go somewhere else - we don't need you here anyway.

The employees were very nice and welcoming.

Mind you some staff was super nice, some you knew were miserable being there just by their attitudes.

In conclusion, absolutely that I recommend San Andres, in this place the people are very charismatic and friendly, the atmosphere is very cheerful, the sea is amazing and is known as “The sea 7 colors”.

The rest of personnel is outstandlily friendly.

Most of the staff was snarky and had an attitude of doing you a favor when you made a request.

When the breakfast buffet filled up the staff would actually lock the door to keep more guest from coming in, They did leave the keys in the lock so people could leave

But one thing must be said: all the employees are attentive and looking happy the whole time.

The animation staff “wow” were really great, they did their job,

But at this particular hotel, the staff was less than accommodating, and with any simple question or request we were treated as if we were a huge imposition.

People that works there are like angry ALL THE TIME, except for the night shift Manager and a lady working on a bar.

I have to mention that the staff was great.

the animation team was brilliant and successful every day and night.

Iris and the omelette lady at Breakfast keep service rolling with a smile.

All of the staff are very nice throughout the property..

The entertainment team at night was amazing wish they were there more during the day also.

The views and design of the resort is amazing.

The activities that I did were a complete tour to the island, land and water excursion, also I was in the sea with my parents and my brothers.

Worst experience dispite the wonderful unique view and oustanding arquitecture and facilities the costumer attention has decreased.

It doesn't have a beach, anyway you can swim in the sea.

The Aquarium one has an interesting conception, mimicking the “palafitas” design with round towers facing the sea (better choose ones at the sea front or #16, the newest one).

Every night they had what appeared to be local musicians playing reggae type music with incredible views all around you.

The view from the rooms are great, you can wake up looking the sea and its beautiful color.

The location of this resort was nice and the views were incredible,

The balcony was great and we were fortunate to have a room with an amazing ocean view.

always be polite and at check in ask for ocean room and be sure to TIP  the nice staff.

We stayed in building one and the view was splendid.

The plasma tv was updated, gorgeous views off the balcony and ice cold AC which scores high on my necessity list!

We went swimming in the ocean pool, which is very nice.

The views and the ocean are truly stunning,

They were supposed to call us, we waited and nobody called, we went back and they said there is no signal and my phone shows 4G.

There were some odd processes, such as renting a lock to use the safe, prepaying for specific hours of internet, and a check-in process that brought everyone to a large room at 3pm to receive 1 room key and the TV remote when your name was called, They also read from a hotel information brochure that was given to us at initial check in.

It make no sense that a hotel does not offer free wifi today.

Wifi - for goodness sake don't buy it from Decameron where it is slow and pathetic.

I asked about internet and was told it was $3USD per hour.

The resort offers wifi, which is basically a dollar per hour;

I could keep going on and on each every single experience, the towels gone missing, the cold water when taking shower, the dinner reservations is a another DMV experience, the fact that you have to pay for Wi-Fi when every decent hostel has free Wi-Fi in the island, the fact that they do not use COMPUTERS for check –in !!

When they finally gave me the room, they charge you additionally for internet and a safety box at a very high price.

Another aspect is they charge you for an almost nonexistent Wi-Fi.

4G speeds and all over the island coverage.

Also for the WIFI, which I had to pay to use,

Decameron Aquarium

smell

wifi

price

poor

restaurant

view

staff

The Decameron Marazul is near these landmarks: Native Horses, Johnny Cay, La Piscinita, San Andres, Cayo Acuario, Playa de San Luis, Playa de Spratt Bight, Cayo Bolívar, Hoyo Soplador, Cayo Rocoso, Bahía Cocoplum, Manglares de Old Point National Park, Jardín Botánico de San Andrés, Bahía del Cove, Morgan's Cave, Laguna Big Pond, Playa Charquitos, Plaza Cañón de Morgan, Conocemos Navegando, Casino Enjoy San Andres, Parque Tematico El Pueblito Isleño San Andrés, Parque Ecológico San Andrés, Sala de Exhibicion Marina The Persistence, Banco de la Republica, Casino Arena, Felodivers, Scuba San Andres Dive Shop, Kraken Diver San Andrés, Banda Dive Shop, EcoFiwi Turismo Ecologico, Caribe Azul, Blue Life Centro de Buceo, San Andres Divers, Aquanautas, Karibik Diver, San Andres Unlimited (Miss Behave Glass Bottom Boats), Divers Team, Centro De Buceo Narval, Subwing San Andres, Sharky Dive Shop, Kite San Andres School, Marine Parasail, Kiteboarding at Decameron Marazul, Paradise Dive Shop, Fish Spa Island, Providencia Travel, Banzai Cocktail Bar, Dream Island Spa, Paintball San Andres, Esmeraldas Colombianas, Kraken Diver, LivingTours, Playa san Andres, Reserva San Andres, San Andres Island Services, Monumento Natural Isla de San Andres, Sea Life Apartamentos, Kitesurf Rocky Cay, San Andreas Beach, Martínez Renta Autos, Pacific Paradise Dive Shop & Ocean Lovers, Sea Pride Scuba - Centro de Minicursos y Cursos de Buceo, NISOFITOUR, Ecodivers Tours, Adventure Diving San Andres, San Andres Tours, Rolling San Andres, LightHouse Lounge Bar, HANS DIVE SHOP and Manawar

However, we had the opportunity to visit Decameron Aquarium Hotel and enjoyed its clear and fresh beach.

We weren’t impressed with the sight of the beach

Our experience was a great one, the beach is unbelievable filled with 7 colors.

although the room was comfortable and tidy, the stay was overpriced for a place which doesn't have a beach.

VERY IMPORTANT: DONT GO INTO THE WATER in the beach of the hotel!

We came here for a group holiday and loved every moment, lots of food choice and the pier bar was amazing, the staff looked after us all week.

They have a small beach with kayaking, and other sports (wind surfing, water paddle bikes, and others), which were awesome and at no extra cost!

We went for a few days and was awesome, the service, the food, everything was really good, especially because you have a good beach beside the hotel, isn't a public!

The best is the location on the coast with a small beach and a nice pier with a bar.

Snorkeling trips to the coral reef leave from the pier at the hotel.

but at least the water wasnt cold just as the beach.

Keep your room cold and they won't bother you if they get indoors.

although a little on the "cold" side with an A/C control that didn't seem to work.

Do bring a tall thermo bottle for your cold drinks, you wont regret it.

Buying cold beer or food was very cheap in town was very cheap.

We where in room 123 and the hot water tap in the shower just trickled out so it was a cold shower or nothing, and from what we heard all the showers on this level were the same.

There weren't any cold cuts, and there was only one type of cheese - processed.

2 and 1/2 stars, the potato's and veg are always cold, I had a t-bone one night and it was tough, the chicken another night, and I think it was nearly raw, the dining room is so dark you cannot see the food.

We did have a good time in spite of average food selection, poor entertainment, cold showers and sewer odour in our rooms.

The air conditioning was a little too cold at night

Our room was by the pool and their activities center which gets very loud at night,

And only an example for the organization: First we needed 5 month to explain to several persons how to organize the weeding (my wife is Colombian so no excuse for the language) and in the end we had to organize the decoration by ourselves because they didn't offer simply blue bands for the table for example.

Still nothing as packed and loud as San Luis, for example.

We also are not party people so we did not get sick from overdoing anything.

I can never figure out why it has to be so loud.

- Night time entertainment starts at 9:45 pm and is loud enough to be heard everywhere onsite, making it hard to get to sleep until it ends around 11:00 pm. .

- Beach needs more sand, hard and not easy to play sports on.

The entertainment at night was quite good --a little loud if you want to go to bed early.

We were some of the many guests who complained about the overly loud announcer’s voice from the activities centre, which filled the entire resort unnecessarily.

If there was truly a fault in the trip it would be that the nightly entertainment was very loud no matter where you were on the resort.Even

However, I must warn you that they are quite competitive, my girlfriends and I quit soccer because all the men playing were a little too serious!

If you are looking for somewhere to just relax and enjoy the sun and food then by all means San Andres is the place, each hotel offers you something different
Maryland -for the older generation
Islano-close for reno-lunch only
Aquairo- mix party family 
Marazul-family laid back
Rocky Key- Beach, lunch dinner only no hotel
San Luis- cottage style can be noisy party place
FREE SHUTTLE BUS to anyone of the hotels for lunch, dinner or a show.

I wish the hotel played authentic Latin music instead of old reggae.

If you don't mind being waken up at  6:30am every morning by the loud & noisy pool staff, then it's worth the view.

If you're looking to party like a rock star, this is not the place for you.

The animation was another joke, unless you asked them if they were going to do a certain activity it was not going to happen, they could not care a less, if fact on New Years day two of the people who worked in animation were so drunk that the fell asleep and were suspended.

There is not a party Island, is more of a “relax and do your own thing” type of place.

You take your life in your hands, as there must be zillions of scooters buzzing around (on sidewalks if they encounter a puddle!

The buffet was quite poor, to change sometimes there are 2 restaurantes “à la carte”,

Terrible experience, poor service, no internet (you have to pay for it and only works in the lobby).

Decameron looks for me like a very poor and bad copy from Breeze or Club Med.

08) Snacks are poor and many times got empty.

We traveled with two vegetarians who found the food selection to be very poor for them, and I don't blame them!

Food: The dinner buffet is best avoided with poor quality meat/fish selections and few vegetables beyond potatos.

It is an extremely poor island and we did not feel safe when we were travelling between the airport and the resort.

The people, like most of the world's poor, are very friendly and non-threatening.

The service in the restaurants were poor we were always missing something ex.

For this reason, it also remains undeveloped and poor.

Aquarium pool was fun and the restaurant and food was poor.

The rest was good, the food is good the infrastructure of the hotel  is old

There are plenty of good restaurants in the island.

..

Bait and switch, deceptive business practice in the name of “pandemic.”

I can fly on a packed plane, bounce to any bar or restaurant on the island except the ones I have prepaid (all-inclusive) to visit at Decameron.

The Resort itself was immaculate, the views unbeatable and they had delicious food for all diets young and old.

Place was very nice, cocktails are limited selection and there is no beer selection, the buffet is ok and the sit down dinners menu never changed food selection, so it  was ok just ok. Place is family oriented, so no crazies or drama.

I stayed in July, the hotel is ok, is big enough, one buffet (not many option for the food), one bar (only 6 drinks, only offer Águila beer).

Food was ok.
Service was not good at all.

We had a great afternoon at Aquarium Hotel all included lunch and cocktails.

but the food is delicious and there is something for everyone (even the pasta sauces had flavour) The bar staff were welcoming and in no time they knew what you were drinking, and would have it ready as you arrived.

Special dinners for our Anniversary, Valentines Day and our farewell supper.

Excellent treatment of staff, food and varied drinks.

Good place to relax and enjoy the Colombian Caribbean, excellent guest services attention , good option of restaurants and inter hotel excursions, clean and comfortable rooms.Congratulations Ms Angelina for your managements.

As this is an all-inclusive, we had most of our meals there and the food was quite enjoyable, with a special Gala meal for Dec. 31st.

Stayed for 3 nights, and all we did was relax and enjoy, the service was pretty good they were always available and attended to any request we had, the food was delicious and the 24/7 bar kept us entertained; by the way, one of the barman's (Andy) was super nice, recommended some places to visit and even shared info about a not so know spot in the island, worth checking it out if you are looking for adventure.

We also were offered to eat in other decameron hotel witch was also a great option.

The buffet food was really good even better that the one from the “A la carte restaurant”   The cocktails were really nice specially the one called San Andres.

The room that we had was very clean , spacious and comfortable overlooking the pool area.

The room was clean,  the mattress felt like we were sleeping on stone.

Room was very clean and the maid does an excellent job.

The rooms are clean (although dated), nothing fancy, the mattress is firm.

This hotel was marvellous, the rooms are clean, air conditioned, have tvs, phones and balconies, most of which overlook the ocean (but you at least get a view of palm trees, the well-maintained gardens and the nice pool, where you can swim even at night because they light it up).

- Room was clean and playpen we requested in advance was there.

The rooms were clean and roomy the food was awesome we always had lots to eat and cooked how we liked it.

We did get our rooms at 2:00 and we were very please with the size of the rooms and how clean they were.

May, 5, 2019

Jan, 8, 2018

Jul, 23, 2019

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Sep, 27, 2018

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Apr, 7, 2019

Mar, 20, 2020

May, 13, 2019

Oct, 11, 2017

Apr, 27, 2016

Dec, 25, 2015

Apr, 20, 2011

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