The hotel have a lot of activities to do; in the night, you can go to the nightclubs, enjoy a delicious dinner, or just chill in the beach.

When I was in San Andres, I stayed at the Decameron Aquarium Hotel, I loved this hotel, the food was delicious, the staff were very attentive also this hotel has a beautiful view.

When the breakfast buffet filled up the staff would actually lock the door to keep more guest from coming in, They did leave the keys in the lock so people could leave

The food was very good in the two buffet styles restaurants.

The food int the buffet restaurants is ok, the same flavor everyday, breakfast, lunch or dinner.

The strong points in my opinion are:
-Food: excellent choice at the buffet.

Iris and the omelette lady at Breakfast keep service rolling with a smile.

The women at the omelette station knew my order in the am.

New years Eve there was even Lobster on the buffet!!

The buffets served a variety of fresh food, no complaints there.

Sharlene at the poolside buffet was the BEST!!

The hotel has 4 a la carte restaurants and 2 buffet.

The buffet offered 3 times a day was marginal.

Buffet services for breakfast , lunch dinners are excellent at the BARRACUDA's restaurant , also you can reserve other restaurants such as LA BRUJA , which is nice for a dinner , and the food is acceptable , do not make a lot of expectations about it.

Food in the buffets are ok, the restaurants are much better,

The staff’s attitude was poor and we were left very disappointed.

Food is very poor at a point I could not eat it.

Very old, out dated and poor air conditioning.

but due to poor weather the sea was closed and we received a refund.

The rooms were outdated, lighting poor, and poorly decorated.

but the options are poor and the service is a disgrace.

The staff in general are miserable, clearly there is some very VERY poor management going on here for so many miserable staff.

My primary focus is in the absolute poor customer service experience my family and friends underwent during our stay there.

but the truth is, all of them are very poor qualities and you won’t want to drink more than one.

The structure is poor with the rooms smelling old fish, coming from the kitchen.

The service was poor and most times you couldn’t get on or if you did get on you’d immediately get bumped off.

I found the service poor and found that I had to follow the staff up for the changing of rooms.

The buffet had  poor variety and the special restaurants are impossible to get a reservation after 9:00 am. .

but we realized that the staff do not pay attention to guests, receptionists are rude, Managment is poor, 2000US$ desappeared from our "suite", room old, unclean, service awful.

but the service was just  terrible..and the drinks were with very poor quality.

Sometimes we could find good liquor drinks, and sometimes they were not to cheap to make a good poor.

Yet, the people don't appear poor or downtrodden.

but it was poor quality in general for a resort with this rating.

Is that too much to ask to be offered at least one coffee that our federation of growers offer for free at hoteles or any other grower or any welcoming salute other than the rough attitude of the people at the front desk giving as only alternative for the five hour wait of an injustified cost?

but you need to pay attention to the “small letters”.

However I suggest that they should rethink the price they charge for the services as they are a bit high.

The food is totally disgusting, you can´t eat there, hence, even when we paid all inclusive, we had to go to eat outside at least 5 times due to we could not eat any of the food served there.

We tipped him 5 mil COP which is about 2 USD.

I have to give 3 points because it's an expensive resort and the food and drinks quality are far from a 4 stars resort.

The hotel is overpriced compared with what you get.

though in my room, at least   Costs extra for room safe, wifi.

You have to pay $ 3 per hour and there are no special tariffs, so 1 day internet is 24x$3!

The response was “No there is not enough wind”  and that he wanted to go windsurfing, he will have to pay for the rental.

She then quoted me COP 1.5M ($510) for both my gf and which I paid up front.

HUGE MINUS POINT: The Internet costs 4 DOLLARS PER HOUR, which I wouldn't expect from a "all inclusive".

You pay for Internet and phone calls, there are expensive.

During the day they offer cocktails at no cost,

For an "all-inclusive" hotel, it is ridiculous that you need to pay for Wi-Fi, and to make the things worse, it is not available in all the hotel wide instead it is only available in the lobby, in some restaurants, and in some very limited areas.

but the older rooms are definitely not worth what you pay for considering this is supposed to be 4*.

3 restaurants with low capacity so always full.

The Decameron Aquarium is near these landmarks: Johnny Cay, Native Horses, La Piscinita, Cayo Acuario, San Andres, Playa de San Luis, Playa de Spratt Bight, Cayo Bolívar, Hoyo Soplador, Cayo Rocoso, Manglares de Old Point National Park, Bahía Cocoplum, Jardín Botánico de San Andrés, Bahía del Cove, Morgan's Cave, Laguna Big Pond, Playa Charquitos, Plaza Cañón de Morgan, Conocemos Navegando, Casino Enjoy San Andres, Parque Tematico El Pueblito Isleño San Andrés, Parque Ecológico San Andrés, Sala de Exhibicion Marina The Persistence, Banco de la Republica, Casino Arena, Felodivers, Scuba San Andres Dive Shop, Kraken Diver San Andrés, Banda Dive Shop, EcoFiwi Turismo Ecologico, Caribe Azul, Blue Life Centro de Buceo, San Andres Divers, Aquanautas, Karibik Diver, Divers Team, San Andres Unlimited (Miss Behave Glass Bottom Boats), Centro De Buceo Narval, Sharky Dive Shop, Subwing San Andres, Marine Parasail, Kite San Andres School, Kiteboarding at Decameron Marazul, Paradise Dive Shop, Fish Spa Island, Providencia Travel, Banzai Cocktail Bar, Dream Island Spa, Paintball San Andres, Esmeraldas Colombianas, Kraken Diver, LivingTours, Sea Pride Scuba - Centro de Minicursos y Cursos de Buceo, LightHouse Lounge Bar, Ecodivers Tours, Adventure Diving San Andres, Martínez Renta Autos, San Andres Tours, Pacific Paradise Dive Shop & Ocean Lovers, Rolling San Andres, NISOFITOUR, Sea Life Apartamentos, Playa san Andres, Reserva San Andres, San Andres Island Services, Monumento Natural Isla de San Andres, Kitesurf Rocky Cay, San Andreas Beach, HANS DIVE SHOP and Manawar

Here you had to make sure that you remembered the hours or you wouldn’t be able to eat.

Also, if you’re seafood lover, you’re going to love the food in this place.

We enjoyed the Italian restaurant On our second night.

The food on the dinner restaurants are ok, not great, not perfect,

In addition to the reservation already done at the a la carte restaurants, it is easy to get additional reservations.

The people that are enchanting of animate are really fun, me and my family enjoyed a lot I recommend so much this hotel  
The food was really good, the only thing to improve are the snacks
The ubication is nearby to the downtown that’s is an advantage also to the airport and the harbor of tours

The food at the Barracuda and Mirador restaurants is reasonable.

We ate at the Isleno and the service at their a la carte was impeccable

Many restaurants, all good, well staffed.

There are four restaurants included at the hotel.

Wi-Fi does not work, so if you need Wi-Fi stay clear My opinion I would not give it one star, rooms or full of mosquitoes and musky, very old place, checked out early because vacation are  supposed to be fun.

We got a HORRIBLE and DIRT room in the "New Tower", bathroom was DISGUSTING!

but the noxious smell of gasoline fumes every time they go by is bothersome and probably not healthy.

We paid a lot of money for a room with no air conditioning, no hot water and a bed that smells really bad.

CLEANLINESS: 
The room is not so clean, it's not disgusting or something

but what was most unwelcome was the towels often ran out - so you were left with wet/ soiled towels.

The room was small and dated with a strong detergent smell.

the bathroom was discussing with mold everywhere.

The room was full of mold in ac and I was very ill from it.

Unfortunately the reception (both check in and check out) is a total disaster (caotic, disorganized and unfriendly) and the room have an horrible smell of milldew. Be aware as well that the night entertainment can be pretty loud and last until midnight (and you can hear everything from your room with closed windows)

Also, the room smells like milldew and the only chair we had on our balcon was broken. .

Both rooms smelt of mould and were average and noisey, hardly any amenities and the bathroom is tiny.

Between meal times there is a snack bar available which is basically disgusting boiled hotdogs, stale popcorn, and some basic salad ingredients without any dressing.

but after a while, you get tired of seeing the same thing (perfume, name brand shoe and clothing, electronics, etc).

Look in the smaller stores for alcohol or tobacco at better prices.

The rooms are old, somewhat musty and quite run down.

butt and drink, go somewhere else - we don't need you here anyway.

The employees were very nice and welcoming.

Mind you some staff was super nice, some you knew were miserable being there just by their attitudes.

In conclusion, absolutely that I recommend San Andres, in this place the people are very charismatic and friendly, the atmosphere is very cheerful, the sea is amazing and is known as “The sea 7 colors”.

The rest of personnel is outstandlily friendly.

Most of the staff was snarky and had an attitude of doing you a favor when you made a request.

But one thing must be said: all the employees are attentive and looking happy the whole time.

The animation staff “wow” were really great, they did their job,

But at this particular hotel, the staff was less than accommodating, and with any simple question or request we were treated as if we were a huge imposition.

People that works there are like angry ALL THE TIME, except for the night shift Manager and a lady working on a bar.

I have to mention that the staff was great.

the animation team was brilliant and successful every day and night.

All of the staff are very nice throughout the property..

The entertainment team at night was amazing wish they were there more during the day also.

The views and design of the resort is amazing.

The activities that I did were a complete tour to the island, land and water excursion, also I was in the sea with my parents and my brothers.

Worst experience dispite the wonderful unique view and oustanding arquitecture and facilities the costumer attention has decreased.

It doesn't have a beach, anyway you can swim in the sea.

The Aquarium one has an interesting conception, mimicking the “palafitas” design with round towers facing the sea (better choose ones at the sea front or #16, the newest one).

Every night they had what appeared to be local musicians playing reggae type music with incredible views all around you.

The view from the rooms are great, you can wake up looking the sea and its beautiful color.

The location of this resort was nice and the views were incredible,

The balcony was great and we were fortunate to have a room with an amazing ocean view.

always be polite and at check in ask for ocean room and be sure to TIP  the nice staff.

We stayed in building one and the view was splendid.

The plasma tv was updated, gorgeous views off the balcony and ice cold AC which scores high on my necessity list!

We went swimming in the ocean pool, which is very nice.

The views and the ocean are truly stunning,

They were supposed to call us, we waited and nobody called, we went back and they said there is no signal and my phone shows 4G.

There were some odd processes, such as renting a lock to use the safe, prepaying for specific hours of internet, and a check-in process that brought everyone to a large room at 3pm to receive 1 room key and the TV remote when your name was called, They also read from a hotel information brochure that was given to us at initial check in.

It make no sense that a hotel does not offer free wifi today.

Wifi - for goodness sake don't buy it from Decameron where it is slow and pathetic.

I asked about internet and was told it was $3USD per hour.

The resort offers wifi, which is basically a dollar per hour;

I could keep going on and on each every single experience, the towels gone missing, the cold water when taking shower, the dinner reservations is a another DMV experience, the fact that you have to pay for Wi-Fi when every decent hostel has free Wi-Fi in the island, the fact that they do not use COMPUTERS for check –in !!

When they finally gave me the room, they charge you additionally for internet and a safety box at a very high price.

Another aspect is they charge you for an almost nonexistent Wi-Fi.

4G speeds and all over the island coverage.

Also for the WIFI, which I had to pay to use,

Decameron Aquarium

smell

wifi

price

poor

restaurant

view

staff

It’s also steps away from the amazing beach.

The Hotel Casablanca is near these landmarks: Johnny Cay, Native Horses, La Piscinita, Cayo Acuario, San Andres, Playa de San Luis, Playa de Spratt Bight, Cayo Bolívar, Hoyo Soplador, Cayo Rocoso, Manglares de Old Point National Park, Bahía Cocoplum, Jardín Botánico de San Andrés, Bahía del Cove, Morgan's Cave, Laguna Big Pond, Playa Charquitos, Plaza Cañón de Morgan, Conocemos Navegando, Casino Enjoy San Andres, Parque Tematico El Pueblito Isleño San Andrés, Parque Ecológico San Andrés, Sala de Exhibicion Marina The Persistence, Casino Arena, Banco de la Republica, Felodivers, Scuba San Andres Dive Shop, Kraken Diver San Andrés, Banda Dive Shop, EcoFiwi Turismo Ecologico, Caribe Azul, Blue Life Centro de Buceo, San Andres Divers, Aquanautas, Karibik Diver, Divers Team, San Andres Unlimited (Miss Behave Glass Bottom Boats), Centro De Buceo Narval, Sharky Dive Shop, Subwing San Andres, Marine Parasail, Kite San Andres School, Kiteboarding at Decameron Marazul, Paradise Dive Shop, Fish Spa Island, Providencia Travel, Banzai Cocktail Bar, Dream Island Spa, Paintball San Andres, Esmeraldas Colombianas, Kraken Diver, LivingTours, Adventure Diving San Andres, San Andres Tours, Ecodivers Tours, Martínez Renta Autos, LightHouse Lounge Bar, Rolling San Andres, Sea Pride Scuba - Centro de Minicursos y Cursos de Buceo, Pacific Paradise Dive Shop & Ocean Lovers, NISOFITOUR, Sea Life Apartamentos, Playa san Andres, Reserva San Andres, San Andres Island Services, Monumento Natural Isla de San Andres, Kitesurf Rocky Cay, San Andreas Beach, HANS DIVE SHOP and Manawar

Fantastic breakfasts, great beach access, hotel restaurants were good.

This hotel was situated right in the heart of the beach, with surrounding restaurants and shops.

In a place where the beach closes at 5pm a pool is a must for families with children.

but fairly expected for a beach town in Colombia.

The hotel location is perfect, the beach is right in front of it, the service is excellent, the food was good, and convenient to have right on site, without having to go finding for options, they also have 3 different restaurants with the option of eating outdoors.

It is located in the heart of the island with many touristic places nearby, the hotel has a beautiful beach in front with a view to Johnny Key.

You can go down and chill at the beach, drink a piña colada, and live the Caribbean life.

The hotel is located next to the best beaches on the island and also a few steps from all the shopping centers.

We walk out of the hotel and we were right on a beautiful beach.

The beach is nearby and there are several restaurants.

Location was right on the beach and within steps of all sorts of stores, shops and restaurants.

The walkway is all that’s between you and the beach.

Right on the beach and in walking distance from a lot of stores and restaurants.

This hotel is conveniently located to shopping, the beach, and restaurants.

Because of the way the streets are laid out Casablanca gets closer to beach  than other hotels nearby.

It has a beautiful view over the beach and ocean.

We stayed at Hotel Casablanca from May 24th through the 28th and everything we can say about this place is extremely positive: location, breakfast, room, air conditioning, view, cleanliness,

The buffet breakfast had a good variety of options .

The hospitality is excellent, luxurious rooms and delicious food.

The facility was clean, breakfast was included with all sorts of options.

The buffet is typical for all-inclusive/full board option

The breakfast buffet is amazing and offers a lot of varieties also vegetarian which is great.

Breakfast every morning had a wide variety of dishes that were always fresh and appetizing.

but there were only a few in Casablanca so I was lucky.. Also a very robust breakfast buffet complete with everything and it feautured different items throughout the week.

- the restaurants offer a great variety of good food and excellent service
- the breakfast menu is quite OK

Excellent breakfast changing every morning and very good restaurants.

Breakfast was good with a huge variety of options and also included Mimosa's!

Highly recommended phenomenal breakfast, wonderful pool, very clean.

The service was impeccable, the breakfast exquisite,

We hoped much more from this hotel and sadly we had a very poor experience there.

Packaged with terrible places, it feels like a very poor town, it doesn’t feel safe.

The only reason I'm giving four instead of five stars is due to the very poor wifi.

At 16:00 I finally managed to enter my room that had no window, a blocked toilet, a strong dump smell including mouldy stains all over the room (I suffer of asmath) and a soaking wet bathroom floor as the cleaner haven't had time to clean it properly and really poor internet signal (I have been told internet signal in the island is terrible

The range of dishes for dinner is very poor and does not match its high price.

We were tucked in a room in a corner which has a very poor view.

The breakfast was poor to OK - the dinner was absolutely terrible.

The connection is extremelly poor, just like the 90's
- the maid forgot to prepare our room 3 times during our 4-day stay.

The hotel reception doesn't explain the "all inclusive" package to you, in fact reception are very poor at explaining "the system" - especially that the buffet and pool bar are the only all inclusive areas.

- bilingual staff: it would have been nice if the staff would have spoken english as our spanish is pretty poor.

Most hotels are really poorly run motels with poor food and services.

It is a poor island and remains underdeveloped.

Baby cradle was ready for us 
Casablanca restaurant offers a high standard cuisine.

The restaurant also had the best pizza and ceviche!

Rarely there is something for the kids to eat joyfully.

The rooms were large and clean and the food in all the restaurants was exceptional.

The staff at the restaurant was also very friends .

The location is great and the restaurants in the hotel are awesome.

Exceptional food and service, and let’s not forget the view.

The food was absolutely amazing with three different restaurants to choose from.

Food was great, room was perfect for our needs, and Alex made us feel like the most important guests at the hotel.

Even had a free beer tasting by the local brewery one afternoon.

The hotel has four restaurants, I tried three of them and were very good.

however, the winning point, above all, is its GREAT STAFF!!!!

Staff was very helpful when asked where to get a Covid test for travel back to the US, even drew a map.

Apartament was very good, lovely staff and excellent location.

The hotel staff went above and beyond to make sure my stay was satisfactory.

We wanted a peaceful family vacation and it started with a stressful argument with the hotel staff.

The people of the hotel are very sweet and kind, they are ready to help you and always with a smile.

All the employees were wonderful especially Alex Donado from the front desk services.

Majority of the staff are very kind and courteous and willing to help.

They were always helpful with suggestions and making arrangements, such as renting a golf cart.

The service at the reception is super unfriendly, they just wait for you to transfer the money.

Staff and Restaurants located within hotel were also great.

Hotel staff were always courteous and helpful.

I immediately went back to reception to complain about those things,

Cold AC,  newly remodeled rooms, heavily staffed with personnel and a nice pool.

There was a man walking around looking like a GM,

Room for improvement: internet wifi needs to be updated!!!

The only issue is they have horrible internet service .

I mean absolutely horrendous, BUT they are in a testing phase with new provider in lobby WiFi so it’s faster there than in rooms (ask front desk for a password)
-Pull your room doors shut behind you because they don’t close by themselves.

The internet service sucked, the only time you were able to use it was during the night, after 1am, when people were sleeping.

- No WiFi in the room as the signal did not reach our room, just the corridors.

In addition the Wi-Fi is bad, I had fungus on my shower, and the entire  floor smelled of mildew.

At times the internet connectivity was a bit tricky,

Better internet connection at the lounge, where is also cold because of the powerful air conditioning.

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