At 10am someone knocked on the door while I was in the bathroom.

It looked like some guests didnt know how to use the toilet or how to flush.

but the shower is not warm enough and uncomfortable.

While,I bit dissappointed with the shower in my room.I thought that it should be replace with the modern shape due I hardly difficult to take "wudlu" for my prayer.

the coffee shops also sucks, ordering a simple vegetarian samosa only to wait for an ages and don''t even expect for apology (the waitress doesnt even has an idea of what is samosa, I guess) The bathroom is dirty and looks like the house keeping never renew the amenities.

The bathroom shower gel and shampoo, they did not add the new 1 each night

need to make small tap under the shower for foot wash.

We need to take a shower and with no towel this place doesn't reserve to be called a hotel.

Bathroom amenities were not replaced everyday.

When i take a bath the drainage was bad so like flood.

I don't get a bathtub or hairdryer maybe because mine is superior.

No conditioner + no hairdryer = flyaway fluffy hair…….

I stay for business trip and took ling stay here.

I plan to recommend aston samarinda to my friend in case the have business trip to samarinda.

I was in a business trip and stay here one night.

I was in a business trip and attended a training from my company at this hotel.

This time for business trip, sayangnya gak sempat ketemu temen-temen jadi hanya bertemankan pekerjaan yang menunggu haha.

During my business trip to samarinda i chose to stay at aston as the hotel have a good service and nice comfy room.

This is my very First business trip to beautifully Mahakam city - Samarinda.Mahakam river was the only spot that impressed me at that time.What a fabolous.

I was  business trip in samarinda and i stayed in aston hotel asmarinda.

It suitable for people who have business trip in Samarinda.

Thank you very much Aston Samarinda which was providing my business trip there.

Located to the nearest shopping mall to get something I needed during my business trip.

Stayed a single night on a business trip.

Booked Aston Samarinda for a business trip recently.

Cozy place in town, best food and near with shopping place, live music, staff friendly service, many food choice with bread swimming poll business room and fast service, priceless, beauty and handsome staff

very comfortable food at breakfast and very friendly employees especially and very good employee named razzaq I am very happy with his performance and very good thank you for an employee named razzaq I am very happy and the food is very delicious

very comfortable breakfast and also the employees are very quick to clean the table I am very grateful to the employee named razzaq aziz he is very friendly and very helpful for us at breakfast and tank you aston Samarinda and mr razzaq aziz juarna

Very good menu, cozy restaurant, friendly staff and great service from ms anti 👍🥰

Staff restaurant are very attentive and friendly ms anti.

Visit one night for bisnis trip, breakfast was good and have variety of menu with friendly staff mba yosi.

breakfast this morning many kinds of food including those that are not usual like any other day is a chocolate fountain , the service is very fast and good , the employees are friendly , especially for the handsome Mr. Fikar

Amazing start that is friendly and males guest feel welcome.

The waitres were very polite and friendly.

all the food is delicious, lots of variety, suitable for the tongue of the archipelago, the restaurant is very comfortable, there are smoking and non-smooking areas, I was served breakfast this morning by ms Nita for the service was very good and friendly

for the restaurant, all the service employees are friendly, the food is delicious and there is a lot of variety for food, and I am very satisfied with the service from one of the staff, Ms. Nita, thank you for the very good service today

The food taste is very delicios, variety and the restaurant stadd are very friendly and polite.

Room clean and good facilities, reception very helpfull and friendly.

The staffs are really friendly, helpfull, and nice.

the service at the restaurant on behalf of Nita is very good and friendly, the handling of the rooms is very fast and good, the food is varied and very comfortable, the atmosphere in the restaurant is also very comfortable, the swimming pool is also nice and beautiful

A very comfortable, hotel to be in very recommended, friendly staff , clean rooms , and for the good is very good

Thankyou to Helda and friends for the very friendly 

Next bakal balik lagi ke hotel ini karena saya merasa sangat puas

And staff of restaurant is really humble and friendly.

Room very comfort, clean  and convinient 
And also a hove good staff which is they a very friendly and  helpfull.

friendly stadd, beautiful atmosphere and outside around that part of the city.

Since they didn't hear me answer, they helped themselves to come into the room.

but the room I stayed has a noisy aircon unit.

Room was ok, woken up in middle of night from kids running up and down the hallways.

Noises from other rooms could be heard very clearly such as chair scraping from the room above and people opening and closing their doors outside well into the night.

To add to that, the hotel front desk, supervisor and manager initially refused to even believe that I was affected by the noise and acted as

There is a club on the 5th floor, and the music is extremely loud - one can hear it until 3am in the room - so if you're a light sleeper, this may not be the hotel for you. Conveniently located, with couple of restaurants including fastfood chains nearby (should you get enough of the food in the hotel.)

Am enjoy to shop at the mall SCP Wich is connected with the hotel..and having casual dinner at portable rest as one of my fav resto
Offer all this place is ow some.

This is first time biz trip to samarinda , the restaurant is good, location in central of city samarinda and have view a mahakam River an this hotel have connection to shopping mall.

the location is just beside a busiest shopping mall in SMD making the stay unforgettable

The advantage of this hotel is that it is located in a shopping mall in the heart of Samarinda City.

Hotel is adjacent to the city shopping mall.

The hotel is also linked to a shopping mall with fast food, restaurants, supermarket and a cinema.

It has an excess to the shopping mall behind the hotel.

You just need a step ahead to find what you need in that shopping mall (Restaurant,Cinema,kids playground and Department Store as well).

Nice hotel, which is one location with a shopping mall in Samarinda, SCP Mall.

It has access to the adjacent shopping mall, so you can buy bathroom supplies from there.

The location which strategically nearby to shopping mall, there was an access from hotel to mall building, through parking space.

OK hotel in central Samarinda, connected to a local shopping mall.

The hotel is located at the heart of the city and connected to a shopping mall.

Great location attached to the biggest shopping mall in town.

the hotel is actually connected to a simple shopping mall which has a small foodcourt, supermarket and many other stores.

Breakfast was cold, smoking allowed in the dining area (real classy).

Everywhere in the hotel stinks of cigarette smoke.

For non smoking room ensure many thing are available like sign, smoke detector and sprinkle.

but maybe in most hotel here, there is smoking area around even in the lobby or breakfast restaurant.

The restroom was looked disgusting, flooded, so horrible.

but unfortunately the rooms stunk of cigarettes.

but the only downside is there were people smoking inside the lobby (not ideal) - better if the restaurant has a policy of these people smoking outside

Didn't really like the room since we were running out of non smoking room.

but need a little room feeahner or aromatic scent and it is so goo stay here.

Both elevators broke down and was forced to take employees' elevator which was smelly.

in others Aston, people are not allowed to smoke indoors.

Drain was closed, broken internally and would not release even with force.

Requested for a single bed non-smoking room

The rooms for myself and my friends where alla booked well in advance and NON smoking rooms, on arrival that was difficult to fulfill the promises given at booking.

Drain not well
Doorman sometimes busy chatting with friends

Also the lobby is full of smoke from smoking people in the bar.

Every staff member I encountered until in to the restaurant staff were delightful and eager to help.

great service from ms anti staff restaurant.

The service we received was so amazing from ms anti staff restaurant aston samarinda and i will definitely be back agaij 👏👍👍

Service excellent for all staff, expecially thank you for ms anti staff restaurant for excellent servicr, very humble.

Excellent service for staff restaurant aston samarinda ms.anti 😍 and restaurant very comfortable, plate higyene and all menu very delicious 😋😋😋
Hotel near mall samarinda central plaza.

Service excellent from ms anti and all staff aston samarinda.

Restaurant staff very comfortable and clean.

The restaurant staff truly cares about your experience, thank you ms anti for excellent service.

Delicious high quality plates, excellent service from ms anti and all staff aston samarinda.

Service in restoran is very good , all staff excellent  , variasi food very good  ,  all the food is very good there is no shortage , thank you miss Nita for  very good service and allow me to come back to hotel aston samarinda

Beside that, swimming pool water needs to be cleaned, and the officers should be there so that the guests provide us with pool towel.

I have to go to reception and I have to spell “ towels “.

Aston samarinda have to review for performance, such as towel, rest room, food and beverage, wifi connecrion, car park.

Points for improvement: 
They don't put small towels for hands/face.

Swimming pool doesnt have towel, water always cold all time. Locations perfect
parking slot is poor
Nice staff, quick check in and out
Need extra time to call porter
Need 1 hour+ to get extra towel
I must pay extra to car parking (this my 1st time to get here)

No towel in my room and when I phoned CS and asked it just did not come.

Checked in just for one night (Thankfully)
Points
Towels were missing
Room Service dinner was insipid
Breakfast average
Indoor pool looked dull 
Hotel looked shabby and showing its age, a bit odd as this property is only 6 years old
Hotel is attached to a mall, in case one wants to shop

Would revert to the Swiss Bel in Samarinda on my next visit.

As a result I had to use my towel to mop up the huge puddle on the floor.

Aston Samarinda Hotel and Convention Center

smell

quietness

bathroom

towel

business trip

shopping mall

staff

Service at reservation is very friendly, thanks

Very good hotel with very friendly and good hotel staff service, close to a shopping center in the middle of the city.

Thank u for staff swissbelhotel samarinda you are so friendly and ur are so politee.

We r so happy with the service , complete hotel facilities and much friendly staffs, so we felt we r at home, some of my friends cane also to hotel and they were happy too,c u soon swisbel borneo,cool

There quiet a nice bar next to reception and the staff are very friendly and efficient.

Good in all service, all staff verry helpfu, friendly and give the good service.

Hotel is very clean,the swimming pool very nice with out door view,the food very good,close to the mall SCP,and the mahakam river view can see from the hotel window.the staff very friendly and help full,specially at the front desk.

the hotel is very comfortable and complete facilities and the employees are very friendly and the location of the hotel is close to the mall scpvery comfortable hotel and complete facilities and the employees are very friendly and the location of the hotel is close to the mall scp the room is clean fragrant and the parking lot is also spacious

The best hotel and service I had choose as always Swiss Belhotel,absolutely the team were very attentive and details.Clean Libra’s of Room ,food and staff friendly as usual.

Good location and direct with shopping mall and near with entertainment hub, the room with nice view to Mahakam River, staff is friendly make me feel like home.

Good place to stay, near mall and other entertainment place, reception manager very helful and friendly, the room also clean and comfort to sleep, we will very thanks for your great services for us, appreciated and recommend for next trip

The staffs are friendly and always eager to help and assist you.

Clean, spacious & well-equipped rooms, comfortable bed, nice breakfast, friendly staff, great pool & gym.

Staf is friendly, location is strategic for going to everywhere.

The staffs were friendly, the bed is comfortable, the room is clean enough.

Staff are friendly, just breakfast need more creativity.

The reception staff is welcoming, friendly and professional hence most excellent like the rest of their staff.

but this is bad for non smoking guest)

You expect good service for 4 star hotel but got service for cheap  hotel.

First of all, they did not even have an adapter to loan the guests.

but I will go to the hotel quite late because I had some agendas before checking in at the hotel but my guests will be checked in in 30 minutes.

but I can tell the restaurant is too small to handle the guests.

but the operating hours needs to accommodate the guests' needs.

Advice: add more personnel at front office to handle when guests come over from 2 guest.

During my visit, there were an prom-night event and it was Chinese new year, so the hotel seems crowded, especially the restaurant for breakfast (near the pool), it small space seem very crowded to coverl all the guest.

The access to the lobby was steep and for a guest that stayed for almost 2 weeks, I got no dispensation for checking out late (could only stay until 1.00 pm).

And here Swiss Belhotel didn't consider they comfort of their guest hotel.

(If she said that there were no guest on that room I will be schocked .

But when my guest want to come join for breakfast, they charged  for additional fee.

The music is so loud if you light sleeper you  won't be sleep until pass midnight.

The light on the room is also consider to change cause it makes the hotel feel so old and gloomy.

The shower room lighting is little bit dark.

3) shower - dim lights, old fashioned style toilet, and best (to me is the worst experience) water head of the shower give so much water pressure (i think its time for a change).

Nothing more infuriating getting to your room and getting the dreaded flashing red light on the door lock.

For rooms, I stayed on level 6 with one of this odd bay windows whe no matter what you do you can't entirely block the morning light out.

(even the splash of water from swimming pool can easily get to the breakfast area), and there is some wire connected to the lamp inside the swimming pool which i think very dangerous!

the view is really good, there are entertainment places where I can go, really close to the mall, and I like the swimming pool because it's clean.

Location is convenient, close to mall and my office so it's a plus

The hotel is nice and cozy, has a beautiful design, the food is good and the staff is very helpful..Has a strategic location near the mall and city center..Recommended hotel in samarinda..

Stay here for about 10days, clean room, nice swimming pool, nice gym, good breakfast, near mall.. Easy to find food outside hotel.

the rooms are also clean, spacious, and the direct view of the Mahakam river is very interesting.

What a great place to stay with families 
The room is very clean with a new decoration and comfortable to stay
bathroom equipment a very clean
Very varied breakfast menu
Close to city center and a shopping center
hotel employees very helpful

The services very welcome and helpfull, the room clean, good view face to mahakam river very beautyfull.

The rooms are clean and very comfortable beds.

This Hotel is really great, i stayed at this hotel about 2 night, and the employee is humble, always smilling, they know what i need, the restaurant hv a delicious meal, with a good ambiance and also the location is really strategic, room is clean and this is the best part.

The hotel is renovated with new design.the Swiss cafe looks better,lobby looks new and clean the pool is out door and the water is clean.the room is clean and can see the mahakam river.and connected to the mall,the coffee with jumbo size

the room is very clean and the employee is very nice sadly the pool is on renovation so i cant go to swim.

The swimming pool is the best and closed with swisscafe and fitness so we can have breakfast and swimming at same area.the room is clean #1010 with river view.

I would recommend this hotel highly too a foreigners or locals that are visiting Samarinda city, the staff and especially the managers are so  helpful,the Rooms so clean and the bed so comfortable.try booking a room with the view of the Mahakaman river so lovely at night.and the Breakfast big thumbs up a good combination of  western and Indonesia food.and finally do not pass up the chance to have an Afternoon tea, the BEST!

This hotel located near scp mall samarinda, just walking to reach scp from this hotel, cozy place cause room clean and fragrant.

The room is clean, especially for the comfort double bed with four big pillows, I like it.

Room was clean, lights not bright enough, bed sheet got some stained

Good location connect with shoping centre Samarinda Central Plaza.

The Swiss-Belhotel Borneo Samarinda is near these landmarks: Islamic Center Samarinda Mosque, Ladang Budaya, BIG Mall, Rumah Retret Bukit Rahmat, Kumala Island, Kutai Sultan's Palace, Pampang Cultural Park, Pemandian Serayu Lestari, Planetarium Jagad Raya Tenggarong, Rumah Ulin Arya, Museum Mulawarman, Maha Vihara Sejahtera Maitreya, Jessica Water Park, Kedaton Kutai Kartanegara, Museum Kayu, Samarinda Central Plaza, Barqun Tour Asia, Mahakam Lampion Garden, Taman Pintar, Taman Tepian Mahakam Samarinda, Pokant Takaq, Samarendah Park, Jungle Water World, Samarinda Square, Tanah Merah Waterfall, East Kalimantan Center Oleh-Oleh Khas Kaltim, UKM Center Samarinda, Plaza Mulia, Dejavu Kitchen Bar and KTV, NAV Karaoke Samarinda, Wisata Tebing Lonceng, Pesut Etam Boat Tour, My Music Family Karaoke, Graha Spa, Kampung Amplang, ZEN Family Spa & Reflexology, Barqun Tour Asia and Cerro Palarán

and the most convenient thing is that shopping is very easy because the hotel is connected to the samarinda central plaza mall. recommended.

The location is in the center of the city,connected with samarinda central plaza mall and a lot of entertaint place at this area,local food and the view is mahakam river and mahkota bridge .the hotel already new face,the lobby,room,swisscafe are renovated so swissbel hotel samarinda is recommended for stay during visit this town.

The Samarinda Central Plaza is on walking distance, we can find Cineplex, food stalls, etc.

Its also in a good location next to the Samarinda Central Plaza.

No wonder the room smelled of insecticide.

Hahaha

where it supposed to be deluxe with singel bed and Non Smoking (as usuall) ..

but today i saw the same stains remains, means they didn't replace the bed sheets everyday, super disgusting! 4.

The bed, linens and the smells of the room seems not so fresh.

And breakfast needs to improve; the staff has to be a lot more ‘on’ in order to make sure things are up to standard; for example, the food is not always fresh ie expired milk and stale pastry.

The problem is the parking area is not smell good and small.

I strongly objected since me and my husband was not a smoker and thinking that smoking room will stink by the smell of cigarettes.

I had to use a ventilator to cope with the pollution and cigarette smoke.

even the rooms of that floor are non-smoking
Another time I asked to check the alarm of the room beside mine.

Its looking a bit stale inside and out at the moment and according to the GM its about to start renovations, which will hopefully bring it up to to the standard of some of the local competitors.

less responsive and unfriendly receptionist during check in
vintage room and smokey smell bit disturbing
no smoking room make the lobby full of smoke

the room is old and smelly, the bathroom is dark and breakfast is really really bad.

For a newer hotel, the shower workmanship was very shoddy and this allowed significant mold around the edges.

He and his team welcoming us with warm and excellent services.

Nice hotel and the staff over the was really amazing and helpfull they were so profesional and well trained besides that the staffs were fast responed for any enquires .

When arrived at the swissbel borneo samarinda hotel, I was greeted warmly by the front office staff.

this place is clean, everyone so kind with costumer. you will never forget about this place :))

Good designed and modern minimalis.. Also they have warm and helpfull staff.

Good in all service , the staff very enthusiastic and helpful
However the hotel provides free transport to nearby attractions so that is a plus.

Too bad the hot water in the shower doesn't work (okay in the sink).

It can be hit by the water splash and the floor around it becomes wet and slipperry.

however due to insufficient space some of us need to sit outside besides the pool and can see the water is absolutely muddy and dirty.

Got 2water bottled, too bad they use 'club' water which taste a bit salty, buy your own bottled water for drink.

Imagine the water actually should come out from the 36 holes

though there is a 'spa' pool as well, the water wasnt heated and it was very dirty.

he wipe the water off and put cloth on my floor to absorb the spill water and said it will be temporary and will be fixed.

Swiss-Belhotel Borneo Samarinda

water

lighting

guest

samarinda-central-plaza

mall proximity

room cleanliness

I love being here because the atmosphere and food are delicious.

I love the breakfast menu that they offered, soo many options all you can eat till drop hahaha.

Good service 👍 the food is deliciousssssss.

They serve you with many kind of food for breakfast.

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