At 10am someone knocked on the door while I was in the bathroom.

It looked like some guests didnt know how to use the toilet or how to flush.

but the shower is not warm enough and uncomfortable.

While,I bit dissappointed with the shower in my room.I thought that it should be replace with the modern shape due I hardly difficult to take "wudlu" for my prayer.

the coffee shops also sucks, ordering a simple vegetarian samosa only to wait for an ages and don''t even expect for apology (the waitress doesnt even has an idea of what is samosa, I guess) The bathroom is dirty and looks like the house keeping never renew the amenities.

The bathroom shower gel and shampoo, they did not add the new 1 each night

need to make small tap under the shower for foot wash.

We need to take a shower and with no towel this place doesn't reserve to be called a hotel.

Bathroom amenities were not replaced everyday.

When i take a bath the drainage was bad so like flood.

I don't get a bathtub or hairdryer maybe because mine is superior.

No conditioner + no hairdryer = flyaway fluffy hair…….

I stay for business trip and took ling stay here.

I plan to recommend aston samarinda to my friend in case the have business trip to samarinda.

I was in a business trip and stay here one night.

I was in a business trip and attended a training from my company at this hotel.

This time for business trip, sayangnya gak sempat ketemu temen-temen jadi hanya bertemankan pekerjaan yang menunggu haha.

During my business trip to samarinda i chose to stay at aston as the hotel have a good service and nice comfy room.

This is my very First business trip to beautifully Mahakam city - Samarinda.Mahakam river was the only spot that impressed me at that time.What a fabolous.

I was  business trip in samarinda and i stayed in aston hotel asmarinda.

It suitable for people who have business trip in Samarinda.

Thank you very much Aston Samarinda which was providing my business trip there.

Located to the nearest shopping mall to get something I needed during my business trip.

Stayed a single night on a business trip.

Booked Aston Samarinda for a business trip recently.

Since they didn't hear me answer, they helped themselves to come into the room.

but the room I stayed has a noisy aircon unit.

Room was ok, woken up in middle of night from kids running up and down the hallways.

Noises from other rooms could be heard very clearly such as chair scraping from the room above and people opening and closing their doors outside well into the night.

To add to that, the hotel front desk, supervisor and manager initially refused to even believe that I was affected by the noise and acted as

There is a club on the 5th floor, and the music is extremely loud - one can hear it until 3am in the room - so if you're a light sleeper, this may not be the hotel for you. Conveniently located, with couple of restaurants including fastfood chains nearby (should you get enough of the food in the hotel.)

Room clean and good facilities, reception very helpfull and friendly.

The swimming pool is clean and the room has sanitized and clean.. 
there are so many menu in restaurant.

The service is very good, the food and drinks are served very well and hygienically, the atmosphere is nice, the room cleanliness is good.

A very comfortable, hotel to be in very recommended, friendly staff , clean rooms , and for the good is very good

Thankyou to Helda and friends for the very friendly 

Next bakal balik lagi ke hotel ini karena saya merasa sangat puas

I want stay in this hotel again, me and my husband very enjoy in this hotel, the food in breakfast so delicious, the room Clean, the staf humble, view from our room so cool, and near tu Mall Samarinda Central Plaza

Nice hotel, good service and facilities, wifi speed is very good, cleanliness at room is ok, breakfast is good

Have a nice hotel, with clean room..nice bathroom, comfort.

Very nice place and great experience to stay, excellent service, clean and tidy room and also very good internet connection, will be the first option to stay for the next trip.

The rooms are always clean, the beds always comfortable, and the staff is terrific.

Clean room, very quite, good food, unfortunate for at 10fl room no window, very closed from hotel to mall, air conditioning very cold, near street food, drugs store, music night club, swimming pool very nice

A good hotel with clean room and cozy place to stay.. Profesional and good worker that help a guest in the hotel.

the room is clean and the service is good

clean room and they provide local newspaper every morning.

Overall, the room was reasonably clean considering the age.

Am enjoy to shop at the mall SCP Wich is connected with the hotel..and having casual dinner at portable rest as one of my fav resto
Offer all this place is ow some.

This is first time biz trip to samarinda , the restaurant is good, location in central of city samarinda and have view a mahakam River an this hotel have connection to shopping mall.

the location is just beside a busiest shopping mall in SMD making the stay unforgettable

The advantage of this hotel is that it is located in a shopping mall in the heart of Samarinda City.

Hotel is adjacent to the city shopping mall.

The hotel is also linked to a shopping mall with fast food, restaurants, supermarket and a cinema.

It has an excess to the shopping mall behind the hotel.

You just need a step ahead to find what you need in that shopping mall (Restaurant,Cinema,kids playground and Department Store as well).

Nice hotel, which is one location with a shopping mall in Samarinda, SCP Mall.

It has access to the adjacent shopping mall, so you can buy bathroom supplies from there.

The location which strategically nearby to shopping mall, there was an access from hotel to mall building, through parking space.

OK hotel in central Samarinda, connected to a local shopping mall.

The hotel is located at the heart of the city and connected to a shopping mall.

Great location attached to the biggest shopping mall in town.

the hotel is actually connected to a simple shopping mall which has a small foodcourt, supermarket and many other stores.

Breakfast was cold, smoking allowed in the dining area (real classy).

Everywhere in the hotel stinks of cigarette smoke.

For non smoking room ensure many thing are available like sign, smoke detector and sprinkle.

but maybe in most hotel here, there is smoking area around even in the lobby or breakfast restaurant.

The restroom was looked disgusting, flooded, so horrible.

but unfortunately the rooms stunk of cigarettes.

but the only downside is there were people smoking inside the lobby (not ideal) - better if the restaurant has a policy of these people smoking outside

Didn't really like the room since we were running out of non smoking room.

but need a little room feeahner or aromatic scent and it is so goo stay here.

Both elevators broke down and was forced to take employees' elevator which was smelly.

in others Aston, people are not allowed to smoke indoors.

Drain was closed, broken internally and would not release even with force.

Requested for a single bed non-smoking room

The rooms for myself and my friends where alla booked well in advance and NON smoking rooms, on arrival that was difficult to fulfill the promises given at booking.

Drain not well
Doorman sometimes busy chatting with friends

Also the lobby is full of smoke from smoking people in the bar.

Cozy place in town, best food and near with shopping place, live music, staff friendly service, many food choice with bread swimming poll business room and fast service, priceless, beauty and handsome staff

very comfortable food at breakfast and very friendly employees especially and very good employee named razzaq I am very happy with his performance and very good thank you for an employee named razzaq I am very happy and the food is very delicious

Every staff member I encountered until in to the restaurant staff were delightful and eager to help.

very comfortable breakfast and also the employees are very quick to clean the table I am very grateful to the employee named razzaq aziz he is very friendly and very helpful for us at breakfast and tank you aston Samarinda and mr razzaq aziz juarna

Very good menu, cozy restaurant, friendly staff and great service from ms anti 👍🥰

great service from ms anti staff restaurant.

The service we received was so amazing from ms anti staff restaurant aston samarinda and i will definitely be back agaij 👏👍👍

Staff restaurant are very attentive and friendly ms anti.

Service excellent for all staff, expecially thank you for ms anti staff restaurant for excellent servicr, very humble.

Excellent service for staff restaurant aston samarinda ms.anti 😍 and restaurant very comfortable, plate higyene and all menu very delicious 😋😋😋
Hotel near mall samarinda central plaza.

Service excellent from ms anti and all staff aston samarinda.

Visit one night for bisnis trip, breakfast was good and have variety of menu with friendly staff mba yosi.

breakfast this morning many kinds of food including those that are not usual like any other day is a chocolate fountain , the service is very fast and good , the employees are friendly , especially for the handsome Mr. Fikar

Restaurant staff very comfortable and clean.

The restaurant staff truly cares about your experience, thank you ms anti for excellent service.

Delicious high quality plates, excellent service from ms anti and all staff aston samarinda.

The waitres were very polite and friendly.

for the restaurant, all the service employees are friendly, the food is delicious and there is a lot of variety for food, and I am very satisfied with the service from one of the staff, Ms. Nita, thank you for the very good service today

Service in restoran is very good , all staff excellent  , variasi food very good  ,  all the food is very good there is no shortage , thank you miss Nita for  very good service and allow me to come back to hotel aston samarinda

Beside that, swimming pool water needs to be cleaned, and the officers should be there so that the guests provide us with pool towel.

I have to go to reception and I have to spell “ towels “.

Aston samarinda have to review for performance, such as towel, rest room, food and beverage, wifi connecrion, car park.

Points for improvement: 
They don't put small towels for hands/face.

Swimming pool doesnt have towel, water always cold all time. Locations perfect
parking slot is poor
Nice staff, quick check in and out
Need extra time to call porter
Need 1 hour+ to get extra towel
I must pay extra to car parking (this my 1st time to get here)

No towel in my room and when I phoned CS and asked it just did not come.

Checked in just for one night (Thankfully)
Points
Towels were missing
Room Service dinner was insipid
Breakfast average
Indoor pool looked dull 
Hotel looked shabby and showing its age, a bit odd as this property is only 6 years old
Hotel is attached to a mall, in case one wants to shop

Would revert to the Swiss Bel in Samarinda on my next visit.

As a result I had to use my towel to mop up the huge puddle on the floor.

Aston Samarinda Hotel and Convention Center

smell

quietness

bathroom

towel

business trip

shopping mall

staff

Stayed room 922,921  are room view to Mahakam River,all staff are smile & good service ,strategically hotel & good for business trip, near to big mall shoppong center and can be walking distance by 10 minutes the view face to mahakam bridge, avery awesome and very recommended hotel .

The hotel has a large enough room and clean, best location near to Big Mall and nice view to riverside, and good amenities, too.

Location is so strategic near of big mall easy accsess.

I can’t sleep due to very old and hard pillows and bolsters.

May be sometime the team had difficulty to catch up with the buffet refilling due to high occupancy.

Can't sleep well at night due to noise from other room.

Writing desk is more of an art piece than functional desk as it is too narrow on one end due to the curve shape.

The room, location, the view is amazing, the view is very good with the Mahakam River and the service here is very good and friendly.

The room, location, the view are awesome.

the facilities is good, the location also good, food taste is good and all staff are friendly.

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Excellent services, facilities, location, crew, management, security, food and beverages,

Excellence location, book river view room to make sure you have the view to Mahakam River and the bridge.

good location, good room and facilities, good crew n hospitality, easy for reservation, near to downtown, good view, good internet connection, clean bathroom, have large parking lot, have delicious food

Very good and comfortable,location hotel is very strategy, the room is clean and couzy, the bed room is big, bed is comfort can make sleep very healthy, location for parking the car is so well, and safety.

the place so good 
reservation so easy ( me by traveloka )
the location so strategic and the television channel so entertaining me and my family so enjoyed
the most important is the musola facility it's good, so clean and comfortable

Location of Harris also great just near the Mahakam bridge.

the hotel location right on the bank of Mahakam river, the hotel neat and clean, with young, energic professional staff

the room is clean, bathroom amenities all ok, the breakfast is great

room rate is reasonable,

Very strategic location, near to the city, with views of the Mahakam River.

It is an orange building, located right next to Mahakam Bridge.

The location was superb, also the view to it surrounding.

The best harris hotel..they let us early check in, very clean rooms, tasty and variety breakfast..best location near Mahakam River and big mall, just stay here and don’t choose anywhere..this hotel is perfect

Dino at swimming pool played with children, breakfast kids menu and playground, and clean room.

I was staying in the Hotel as their best room for business travelers, the room locked a very noisy street, the maids ensured my room was immaculate on a daily basis and the receptionist was very friendly and helpful, the room was very comfortable in every way,

Excellent fast check in check out by Mr andres and Mrs dede,
fast respon reservation by Mr Ridhoi
great service great food at Harris Cafe By Alfatah,Yulita,Dede,Jali,Satrio
Clean and tidy room 
We Will Comeback Soon

firt time stay on Harris Samarinda 
I think this hotel for  Clean room,nice view, comfie bed awesome staff

Very best hotel ,good facilities for this hotel ,gym,pool bar ,meeting room very complete
So close with mall

Thank you

The room was very clean, the view is beautiful, the menu on breakfast and dinner were so good, so many varian food and beverage, always available in every buffet menu.

Good n clean rooms with beatifull view of Mahakam river.

the room is clean, and the view overlooks the river, seeing the Mahakam bridge at night, it's really beautiful n we are very helped by mrs dwi, ​​from the beginning of check in to checking out..she was very
give a good impression.. next time we will visit again to haris hotel samarinda.. " Rinda's family

Stayed there for 2 nights, the room was clean, spacious, good shower experience, wifi fast and breakfast variety great.

Very good place with good price, i love the food too,.. food promotion exactly 😂, friendly workers, the room clean, all s good,

but the room clean, spacious, and comfy bed.

OK FIst of let me say this   HOtel Harris Samarinda was very clean,,,great pool,, clean room,,,good staff  great price, English friendly.

clean room and bathroom also, nice view if you choose for river view, swimming pool is good and save for your kids, breakfast menu was delicious with varians menu, friendly staffs, and the hotel near with Big Mall Samarinda and Mahakam bridge

Room are so clean, air condition work properly.

Soon 3 rooms are ready, then we are waiting 1 room more from the available room so we can wait with comfort.

When guest come, you must be ready, 30 minutes enough for us waiting on you, do not untill 2 hours !

So in total, I have to wait 15 + 5 + 5 + 20 =  45 minutes my breast milk.

during checked in must wait 2 hours before had to ask again about the availability of my room.

Check-in process took time so long, waited almost 1 and half hour.

but it's really entertaining, not only me but all the entire guests who were waiting for the room.

though I know it has been laundried maybe because of the water or something.

Another thing, for tea sets / hot water, need to be cleaned, because there were a lot of ants around tea set/hot water dishes

Hot water supply is a problem when taking shower late at night.

Also amazed at how fast the hot water came out in the shower, I think I've never had that kind of speed before haha silly perks,

I forget to buy mineral water the day before.

Throwing one and another into the pool with clothes, even they used their shoes while entering the water.

HARRIS Hotel Samarinda

water

wait

big-mall proximity

room cleanliness

location

but this is bad for non smoking guest)

You expect good service for 4 star hotel but got service for cheap  hotel.

First of all, they did not even have an adapter to loan the guests.

but I will go to the hotel quite late because I had some agendas before checking in at the hotel but my guests will be checked in in 30 minutes.

but I can tell the restaurant is too small to handle the guests.

but the operating hours needs to accommodate the guests' needs.

Advice: add more personnel at front office to handle when guests come over from 2 guest.

During my visit, there were an prom-night event and it was Chinese new year, so the hotel seems crowded, especially the restaurant for breakfast (near the pool), it small space seem very crowded to coverl all the guest.

The access to the lobby was steep and for a guest that stayed for almost 2 weeks, I got no dispensation for checking out late (could only stay until 1.00 pm).

And here Swiss Belhotel didn't consider they comfort of their guest hotel.

(If she said that there were no guest on that room I will be schocked .

But when my guest want to come join for breakfast, they charged  for additional fee.

The music is so loud if you light sleeper you  won't be sleep until pass midnight.

The light on the room is also consider to change cause it makes the hotel feel so old and gloomy.

The shower room lighting is little bit dark.

3) shower - dim lights, old fashioned style toilet, and best (to me is the worst experience) water head of the shower give so much water pressure (i think its time for a change).

Nothing more infuriating getting to your room and getting the dreaded flashing red light on the door lock.

For rooms, I stayed on level 6 with one of this odd bay windows whe no matter what you do you can't entirely block the morning light out.

(even the splash of water from swimming pool can easily get to the breakfast area), and there is some wire connected to the lamp inside the swimming pool which i think very dangerous!

Hotel is very clean,the swimming pool very nice with out door view,the food very good,close to the mall SCP,and the mahakam river view can see from the hotel window.the staff very friendly and help full,specially at the front desk.

the view is really good, there are entertainment places where I can go, really close to the mall, and I like the swimming pool because it's clean.

the hotel is very comfortable and complete facilities and the employees are very friendly and the location of the hotel is close to the mall scpvery comfortable hotel and complete facilities and the employees are very friendly and the location of the hotel is close to the mall scp the room is clean fragrant and the parking lot is also spacious

Good place to stay, near mall and other entertainment place, reception manager very helful and friendly, the room also clean and comfort to sleep, we will very thanks for your great services for us, appreciated and recommend for next trip

Location is convenient, close to mall and my office so it's a plus

The hotel is nice and cozy, has a beautiful design, the food is good and the staff is very helpful..Has a strategic location near the mall and city center..Recommended hotel in samarinda..

Stay here for about 10days, clean room, nice swimming pool, nice gym, good breakfast, near mall.. Easy to find food outside hotel.

the rooms are also clean, spacious, and the direct view of the Mahakam river is very interesting.

What a great place to stay with families 
The room is very clean with a new decoration and comfortable to stay
bathroom equipment a very clean
Very varied breakfast menu
Close to city center and a shopping center
hotel employees very helpful

The services very welcome and helpfull, the room clean, good view face to mahakam river very beautyfull.

The rooms are clean and very comfortable beds.

This Hotel is really great, i stayed at this hotel about 2 night, and the employee is humble, always smilling, they know what i need, the restaurant hv a delicious meal, with a good ambiance and also the location is really strategic, room is clean and this is the best part.

The hotel is renovated with new design.the Swiss cafe looks better,lobby looks new and clean the pool is out door and the water is clean.the room is clean and can see the mahakam river.and connected to the mall,the coffee with jumbo size

the room is very clean and the employee is very nice sadly the pool is on renovation so i cant go to swim.

The swimming pool is the best and closed with swisscafe and fitness so we can have breakfast and swimming at same area.the room is clean #1010 with river view.

I would recommend this hotel highly too a foreigners or locals that are visiting Samarinda city, the staff and especially the managers are so  helpful,the Rooms so clean and the bed so comfortable.try booking a room with the view of the Mahakaman river so lovely at night.and the Breakfast big thumbs up a good combination of  western and Indonesia food.and finally do not pass up the chance to have an Afternoon tea, the BEST!

This hotel located near scp mall samarinda, just walking to reach scp from this hotel, cozy place cause room clean and fragrant.

The staffs were friendly, the bed is comfortable, the room is clean enough.

The room is clean, especially for the comfort double bed with four big pillows, I like it.

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