At 10am someone knocked on the door while I was in the bathroom.

It looked like some guests didnt know how to use the toilet or how to flush.

but the shower is not warm enough and uncomfortable.

While,I bit dissappointed with the shower in my room.I thought that it should be replace with the modern shape due I hardly difficult to take "wudlu" for my prayer.

the coffee shops also sucks, ordering a simple vegetarian samosa only to wait for an ages and don''t even expect for apology (the waitress doesnt even has an idea of what is samosa, I guess) The bathroom is dirty and looks like the house keeping never renew the amenities.

The bathroom shower gel and shampoo, they did not add the new 1 each night

need to make small tap under the shower for foot wash.

We need to take a shower and with no towel this place doesn't reserve to be called a hotel.

Bathroom amenities were not replaced everyday.

When i take a bath the drainage was bad so like flood.

I don't get a bathtub or hairdryer maybe because mine is superior.

No conditioner + no hairdryer = flyaway fluffy hair…….

very comfortable food at breakfast and very friendly employees especially and very good employee named razzaq I am very happy with his performance and very good thank you for an employee named razzaq I am very happy and the food is very delicious

very comfortable breakfast and also the employees are very quick to clean the table I am very grateful to the employee named razzaq aziz he is very friendly and very helpful for us at breakfast and tank you aston Samarinda and mr razzaq aziz juarna

Excellent service for staff restaurant aston samarinda ms.anti 😍 and restaurant very comfortable, plate higyene and all menu very delicious 😋😋😋
Hotel near mall samarinda central plaza.

Breakfast in the morning at aston samarinda.

Visit one night for bisnis trip, breakfast was good and have variety of menu with friendly staff mba yosi.

breakfast this morning many kinds of food including those that are not usual like any other day is a chocolate fountain , the service is very fast and good , the employees are friendly , especially for the handsome Mr. Fikar

Excelleny food, the food is absolutely amazing - everything is very delicious.

We tried all their entress, main course, their dessert and everything was delicious.

Good room, good restaurant, good service i stay in aston samarinda with family, i feel satisfied with everything, during breakfast i feel very wonderfull, thank you for ms anti, you are a great server 😍

all the food is delicious, lots of variety, suitable for the tongue of the archipelago, the restaurant is very comfortable, there are smoking and non-smooking areas, I was served breakfast this morning by ms Nita for the service was very good and friendly

for the restaurant, all the service employees are friendly, the food is delicious and there is a lot of variety for food, and I am very satisfied with the service from one of the staff, Ms. Nita, thank you for the very good service today

Good services ms nita, delicious breakfast, restaurant has sanitized.

Thank you for giving me kind service especially to Helda and risky always make me happy with breakfast service.

Very good service, starting from checking in with Ms. Nida who is very friendly and smiling, then the facilities in the room are good plus views of the city of Samarinda and the river that can't be forgotten, then for the health protocol during the covid period which strictly adheres to standards and for the breakfast served directly by the staff incidentally served by mas umar who is very agile and kind
Thanks you so much Aston Samarinda .

I want stay in this hotel again, me and my husband very enjoy in this hotel, the food in breakfast so delicious, the room Clean, the staf humble, view from our room so cool, and near tu Mall Samarinda Central Plaza

good location to hangout
Service during check in good, late check in at that time
Food on breakfast good
Cleanliness good

Very recommended hotel to stay

I stay for business trip and took ling stay here.

I plan to recommend aston samarinda to my friend in case the have business trip to samarinda.

I was in a business trip and stay here one night.

I was in a business trip and attended a training from my company at this hotel.

This time for business trip, sayangnya gak sempat ketemu temen-temen jadi hanya bertemankan pekerjaan yang menunggu haha.

During my business trip to samarinda i chose to stay at aston as the hotel have a good service and nice comfy room.

This is my very First business trip to beautifully Mahakam city - Samarinda.Mahakam river was the only spot that impressed me at that time.What a fabolous.

I was  business trip in samarinda and i stayed in aston hotel asmarinda.

It suitable for people who have business trip in Samarinda.

Thank you very much Aston Samarinda which was providing my business trip there.

Located to the nearest shopping mall to get something I needed during my business trip.

Stayed a single night on a business trip.

Booked Aston Samarinda for a business trip recently.

Since they didn't hear me answer, they helped themselves to come into the room.

but the room I stayed has a noisy aircon unit.

Room was ok, woken up in middle of night from kids running up and down the hallways.

Noises from other rooms could be heard very clearly such as chair scraping from the room above and people opening and closing their doors outside well into the night.

To add to that, the hotel front desk, supervisor and manager initially refused to even believe that I was affected by the noise and acted as

There is a club on the 5th floor, and the music is extremely loud - one can hear it until 3am in the room - so if you're a light sleeper, this may not be the hotel for you. Conveniently located, with couple of restaurants including fastfood chains nearby (should you get enough of the food in the hotel.)

Am enjoy to shop at the mall SCP Wich is connected with the hotel..and having casual dinner at portable rest as one of my fav resto
Offer all this place is ow some.

This is first time biz trip to samarinda , the restaurant is good, location in central of city samarinda and have view a mahakam River an this hotel have connection to shopping mall.

the location is just beside a busiest shopping mall in SMD making the stay unforgettable

The advantage of this hotel is that it is located in a shopping mall in the heart of Samarinda City.

Hotel is adjacent to the city shopping mall.

The hotel is also linked to a shopping mall with fast food, restaurants, supermarket and a cinema.

It has an excess to the shopping mall behind the hotel.

You just need a step ahead to find what you need in that shopping mall (Restaurant,Cinema,kids playground and Department Store as well).

Nice hotel, which is one location with a shopping mall in Samarinda, SCP Mall.

It has access to the adjacent shopping mall, so you can buy bathroom supplies from there.

The location which strategically nearby to shopping mall, there was an access from hotel to mall building, through parking space.

OK hotel in central Samarinda, connected to a local shopping mall.

The hotel is located at the heart of the city and connected to a shopping mall.

Great location attached to the biggest shopping mall in town.

the hotel is actually connected to a simple shopping mall which has a small foodcourt, supermarket and many other stores.

Breakfast was cold, smoking allowed in the dining area (real classy).

Everywhere in the hotel stinks of cigarette smoke.

For non smoking room ensure many thing are available like sign, smoke detector and sprinkle.

but maybe in most hotel here, there is smoking area around even in the lobby or breakfast restaurant.

The restroom was looked disgusting, flooded, so horrible.

but unfortunately the rooms stunk of cigarettes.

but the only downside is there were people smoking inside the lobby (not ideal) - better if the restaurant has a policy of these people smoking outside

Didn't really like the room since we were running out of non smoking room.

but need a little room feeahner or aromatic scent and it is so goo stay here.

Both elevators broke down and was forced to take employees' elevator which was smelly.

in others Aston, people are not allowed to smoke indoors.

Drain was closed, broken internally and would not release even with force.

Requested for a single bed non-smoking room

The rooms for myself and my friends where alla booked well in advance and NON smoking rooms, on arrival that was difficult to fulfill the promises given at booking.

Drain not well
Doorman sometimes busy chatting with friends

Also the lobby is full of smoke from smoking people in the bar.

Cozy place in town, best food and near with shopping place, live music, staff friendly service, many food choice with bread swimming poll business room and fast service, priceless, beauty and handsome staff

Every staff member I encountered until in to the restaurant staff were delightful and eager to help.

Very good menu, cozy restaurant, friendly staff and great service from ms anti 👍🥰

great service from ms anti staff restaurant.

The service we received was so amazing from ms anti staff restaurant aston samarinda and i will definitely be back agaij 👏👍👍

Staff restaurant are very attentive and friendly ms anti.

Service excellent for all staff, expecially thank you for ms anti staff restaurant for excellent servicr, very humble.

Service excellent from ms anti and all staff aston samarinda.

Restaurant staff very comfortable and clean.

The restaurant staff truly cares about your experience, thank you ms anti for excellent service.

Delicious high quality plates, excellent service from ms anti and all staff aston samarinda.

The waitres were very polite and friendly.

Service in restoran is very good , all staff excellent  , variasi food very good  ,  all the food is very good there is no shortage , thank you miss Nita for  very good service and allow me to come back to hotel aston samarinda

Beside that, swimming pool water needs to be cleaned, and the officers should be there so that the guests provide us with pool towel.

I have to go to reception and I have to spell “ towels “.

Aston samarinda have to review for performance, such as towel, rest room, food and beverage, wifi connecrion, car park.

Points for improvement: 
They don't put small towels for hands/face.

Swimming pool doesnt have towel, water always cold all time. Locations perfect
parking slot is poor
Nice staff, quick check in and out
Need extra time to call porter
Need 1 hour+ to get extra towel
I must pay extra to car parking (this my 1st time to get here)

No towel in my room and when I phoned CS and asked it just did not come.

Checked in just for one night (Thankfully)
Points
Towels were missing
Room Service dinner was insipid
Breakfast average
Indoor pool looked dull 
Hotel looked shabby and showing its age, a bit odd as this property is only 6 years old
Hotel is attached to a mall, in case one wants to shop

Would revert to the Swiss Bel in Samarinda on my next visit.

As a result I had to use my towel to mop up the huge puddle on the floor.

Aston Samarinda Hotel and Convention Center

smell

quietness

bathroom

towel

business trip

shopping mall

staff

The food also great, overall everything they served was too delicious.

Breakfast is standard, request non smoking room even sign the non smoking agreement form

What a great place to stay with families 
The room is very clean with a new decoration and comfortable to stay
bathroom equipment a very clean
Very varied breakfast menu
Close to city center and a shopping center
hotel employees very helpful

Spacious room with good view, delicious food and great ambience at the swimming pool.

Food for Breakfast verry delicious anda variative.

We got a very nice room with the view to the city and had very healthy breakfast.

This Hotel is really great, i stayed at this hotel about 2 night, and the employee is humble, always smilling, they know what i need, the restaurant hv a delicious meal, with a good ambiance and also the location is really strategic, room is clean and this is the best part.

The swimming pool is the best and closed with swisscafe and fitness so we can have breakfast and swimming at same area.the room is clean #1010 with river view.

The variation of breakfast menu is what I personally fond of the most though.

Clean, spacious & well-equipped rooms, comfortable bed, nice breakfast, friendly staff, great pool & gym.

I would recommend this hotel highly too a foreigners or locals that are visiting Samarinda city, the staff and especially the managers are so  helpful,the Rooms so clean and the bed so comfortable.try booking a room with the view of the Mahakaman river so lovely at night.and the Breakfast big thumbs up a good combination of  western and Indonesia food.and finally do not pass up the chance to have an Afternoon tea, the BEST!

I hope when I choose this hotel again, for the breakfast menu there will be more variety.

Medium budget per night, menus more variatif and delicious.

It was an excellent breakfast buffet that is the best I’ve had  in Indonesia outside of Bali.

but this is bad for non smoking guest)

You expect good service for 4 star hotel but got service for cheap  hotel.

First of all, they did not even have an adapter to loan the guests.

but I will go to the hotel quite late because I had some agendas before checking in at the hotel but my guests will be checked in in 30 minutes.

but I can tell the restaurant is too small to handle the guests.

but the operating hours needs to accommodate the guests' needs.

Advice: add more personnel at front office to handle when guests come over from 2 guest.

During my visit, there were an prom-night event and it was Chinese new year, so the hotel seems crowded, especially the restaurant for breakfast (near the pool), it small space seem very crowded to coverl all the guest.

The access to the lobby was steep and for a guest that stayed for almost 2 weeks, I got no dispensation for checking out late (could only stay until 1.00 pm).

And here Swiss Belhotel didn't consider they comfort of their guest hotel.

(If she said that there were no guest on that room I will be schocked .

But when my guest want to come join for breakfast, they charged  for additional fee.

The music is so loud if you light sleeper you  won't be sleep until pass midnight.

The light on the room is also consider to change cause it makes the hotel feel so old and gloomy.

The shower room lighting is little bit dark.

3) shower - dim lights, old fashioned style toilet, and best (to me is the worst experience) water head of the shower give so much water pressure (i think its time for a change).

Nothing more infuriating getting to your room and getting the dreaded flashing red light on the door lock.

For rooms, I stayed on level 6 with one of this odd bay windows whe no matter what you do you can't entirely block the morning light out.

(even the splash of water from swimming pool can easily get to the breakfast area), and there is some wire connected to the lamp inside the swimming pool which i think very dangerous!

Hotel is very clean,the swimming pool very nice with out door view,the food very good,close to the mall SCP,and the mahakam river view can see from the hotel window.the staff very friendly and help full,specially at the front desk.

the view is really good, there are entertainment places where I can go, really close to the mall, and I like the swimming pool because it's clean.

the hotel is very comfortable and complete facilities and the employees are very friendly and the location of the hotel is close to the mall scpvery comfortable hotel and complete facilities and the employees are very friendly and the location of the hotel is close to the mall scp the room is clean fragrant and the parking lot is also spacious

Good place to stay, near mall and other entertainment place, reception manager very helful and friendly, the room also clean and comfort to sleep, we will very thanks for your great services for us, appreciated and recommend for next trip

Location is convenient, close to mall and my office so it's a plus

The hotel is nice and cozy, has a beautiful design, the food is good and the staff is very helpful..Has a strategic location near the mall and city center..Recommended hotel in samarinda..

Stay here for about 10days, clean room, nice swimming pool, nice gym, good breakfast, near mall.. Easy to find food outside hotel.

the rooms are also clean, spacious, and the direct view of the Mahakam river is very interesting.

The services very welcome and helpfull, the room clean, good view face to mahakam river very beautyfull.

The rooms are clean and very comfortable beds.

The hotel is renovated with new design.the Swiss cafe looks better,lobby looks new and clean the pool is out door and the water is clean.the room is clean and can see the mahakam river.and connected to the mall,the coffee with jumbo size

the room is very clean and the employee is very nice sadly the pool is on renovation so i cant go to swim.

This hotel located near scp mall samarinda, just walking to reach scp from this hotel, cozy place cause room clean and fragrant.

The staffs were friendly, the bed is comfortable, the room is clean enough.

The room is clean, especially for the comfort double bed with four big pillows, I like it.

Room was clean, lights not bright enough, bed sheet got some stained

Good location connect with shoping centre Samarinda Central Plaza.

The Swiss-Belhotel Borneo Samarinda is near these landmarks: Islamic Center Samarinda Mosque, Ladang Budaya, BIG Mall, Rumah Retret Bukit Rahmat, Kumala Island, Kutai Sultan's Palace, Pampang Cultural Park, Pemandian Serayu Lestari, Planetarium Jagad Raya Tenggarong, Rumah Ulin Arya, Museum Mulawarman, Maha Vihara Sejahtera Maitreya, Jessica Water Park, Kedaton Kutai Kartanegara, Museum Kayu, Samarinda Central Plaza, Barqun Tour Asia, Mahakam Lampion Garden, Taman Pintar, Taman Tepian Mahakam Samarinda, Pokant Takaq, Samarendah Park, Jungle Water World, Samarinda Square, Tanah Merah Waterfall, East Kalimantan Center Oleh-Oleh Khas Kaltim, UKM Center Samarinda, Plaza Mulia, Dejavu Kitchen Bar and KTV, NAV Karaoke Samarinda, Wisata Tebing Lonceng, Pesut Etam Boat Tour, My Music Family Karaoke, Graha Spa, Kampung Amplang, ZEN Family Spa & Reflexology, Barqun Tour Asia and Cerro Palarán

and the most convenient thing is that shopping is very easy because the hotel is connected to the samarinda central plaza mall. recommended.

The location is in the center of the city,connected with samarinda central plaza mall and a lot of entertaint place at this area,local food and the view is mahakam river and mahkota bridge .the hotel already new face,the lobby,room,swisscafe are renovated so swissbel hotel samarinda is recommended for stay during visit this town.

The Samarinda Central Plaza is on walking distance, we can find Cineplex, food stalls, etc.

Its also in a good location next to the Samarinda Central Plaza.

No wonder the room smelled of insecticide.

Hahaha

where it supposed to be deluxe with singel bed and Non Smoking (as usuall) ..

but today i saw the same stains remains, means they didn't replace the bed sheets everyday, super disgusting! 4.

The bed, linens and the smells of the room seems not so fresh.

And breakfast needs to improve; the staff has to be a lot more ‘on’ in order to make sure things are up to standard; for example, the food is not always fresh ie expired milk and stale pastry.

The problem is the parking area is not smell good and small.

I strongly objected since me and my husband was not a smoker and thinking that smoking room will stink by the smell of cigarettes.

I had to use a ventilator to cope with the pollution and cigarette smoke.

even the rooms of that floor are non-smoking
Another time I asked to check the alarm of the room beside mine.

Its looking a bit stale inside and out at the moment and according to the GM its about to start renovations, which will hopefully bring it up to to the standard of some of the local competitors.

less responsive and unfriendly receptionist during check in
vintage room and smokey smell bit disturbing
no smoking room make the lobby full of smoke

the room is old and smelly, the bathroom is dark and breakfast is really really bad.

For a newer hotel, the shower workmanship was very shoddy and this allowed significant mold around the edges.

Too bad the hot water in the shower doesn't work (okay in the sink).

It can be hit by the water splash and the floor around it becomes wet and slipperry.

however due to insufficient space some of us need to sit outside besides the pool and can see the water is absolutely muddy and dirty.

Got 2water bottled, too bad they use 'club' water which taste a bit salty, buy your own bottled water for drink.

Imagine the water actually should come out from the 36 holes

though there is a 'spa' pool as well, the water wasnt heated and it was very dirty.

he wipe the water off and put cloth on my floor to absorb the spill water and said it will be temporary and will be fixed.

Swiss-Belhotel Borneo Samarinda

water

lighting

guest

samarinda-central-plaza

mall proximity

room cleanliness

Stayed room 922,921  are room view to Mahakam River,all staff are smile & good service ,strategically hotel & good for business trip, near to big mall shoppong center and can be walking distance by 10 minutes the view face to mahakam bridge, avery awesome and very recommended hotel .

The hotel has a large enough room and clean, best location near to Big Mall and nice view to riverside, and good amenities, too.

Location is so strategic near of big mall easy accsess.

Dino at swimming pool played with children, breakfast kids menu and playground, and clean room.

Great breakfast at restaurant, delicious food ,the best view to bridge mahakam .smoothly check in and check out and friendly staf.

Top hotel all the best service, meal n rooms are excelent,semangat terus Harris Hotel n crew.meals all delicious room are very cleans all the best Harris n selalu jadi langganan kami setiap ke Samarinda😍😍

Breakfast had various menu and the taste so delicious.

This is my 1st time stay at harris .located near to bigmal.nice view bridge mahakam.best service staff.all staff is very friendy.make us relax & fresh to enjoy drink& snack at 5 floor .i like my room view river and there is activity kids with dino..very cute dino.breakfast many variety.I like dimsum &egg omlet and healthy food corner.hotel is very clean and maintained well.next month I will come back again.

Rhe breakfast was good and have many variations.

Of course, room experience is very nice and the breakfast always satisfied.

Have a good view for Sport venue or Breakfast spot.

One of the best recommended hotels for business and leisure in Samarinda, clean hotel, easy access, friendly staff, beautiful view you can see firsthand the activity of the Mahakam river and so many choices of dishes when you have breakfast.

the service was really good, i enjoyed my night there, and the breakfast was good too, i can not wait to visit hartis hotel samarinda soon, gonna recommend this hotel to my friends and my family, keep up the good work

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