The manager needs to cheer up a bit and remember that being friendly and helpful at all times is part of the service.

All the staff are very helpful and friendly.

The staff is friendly and professional - every single person addressed my friend and I by name the entire trip, and they were so incredibly helpful with tips and things to do.

👍👍👍 nice friendly staff; one of the best breakfast ever; free Caipirinha at happy hour time ;-) good price; Salvador is a nice town,

The owners, as well as their employees, are really friendly people and they try to make all their customer's wishes true, if possible.

The staff were friendly and welcoming, as were the other hostel guests.

We expend one week in this hostel, and our experience are very good, all workers are very friendly and prestative.

Friendly staff make you feel welcome immediately.

The hosts were very friendly, informative and helpful.

Great overall experience: cool, atmospheric place, super friendly staff, clean, spacious rooms and good breakfast for a really good price.

Clean, comfortable, friendly and efficient staff.

The breakfast is yummy, and the dogs are super friendly.

This is a nice hostel, clean and safe, and the staff are really friendly and helpful.

great location, amazing breakfast, authentic and cheap walking tour offered twice a week, sometimes more often (there's also a list of activities happening around town at the reception), free caparinha hour, plunge pool, super friendly staff, has a great atmosphere

Great Hostel with friendly staff, nice rooms and a tasty breakfast!

but every one is so friendly and the parties are so crazy in Salvador and at the hostel that it's really really hard to leave.

Firstly I arrived and was told the dorm was closed so I was being moved to a private room for the night with two random guys, one much older gentleman and another guy.

I have only one minor comment to make and that is that as a slightly older traveller it was a little tricky getting up and down from the top bunks.

I'm a bit older than the usual clientele, and so booked a private room rather than a dorm place.

Mostly young backpackers who are into culture, some older backpackers.

I think he prefers his dogs to his guests.

The amenities and rooms are great (we stayed at the dog house and had a nice private room) and we loved the famous Caipirinha hour (for 1 hour the Caipirinhas are on the house and you get to know all the other, nice guests).

There is a pool in the back for chilling and a really cute live in dog.

•	Lovely little plunge pool
•	Good advice from chatty staff, able to speak in English
•	Good breakfast with cooked food, available up until 12
•	Spacious private room, regularly cleaned
•	Friendly hotel dog Salvator!

Two enormous and charismatic dogs roam around too.

Our room was in the "dog house", a separate premises around the corner from the reception common areas etc.

The place is very safe and their dog Spartan is awesome.

but lets forgot formalities 
There are 2 best dogs zulu i tango if i remembered well so sweat and cute ,even turtles . in the evening is happy hour and free caipirinhas (better than in the any bar ) but in the morning surprise :P best breakfast 
Next time ill come back :)

The dogs also deserve a mention as they are just so cute and friendly.

The breakfast is yummy and The dogs are big as they are goofy

, free capirinhas from 5:15pm - 6:15pm (great opportunity to chill out in the garden and chat to other travellers)
And 2 lovely dogs that roam around the property .

Fantastic people, helpful information, amazing breakfast, clean rooms, and awesome dogs!

Good:
+ friendly
+ comfort
+ pool
+ breakfast basic good
+ free caipirinas at happy hour
+ good location (pelhourinho)
+ clean rooms and bathroom
+ cool dog!

Also, really nice to have Spartan The Dog wandering around - added a nice home'y feel.

They have a very friendly dog,d ont be scared of him!

I have meet so many amazing people :) and the owners are sooooo cool and I'm not only talking about the dogs ;)
More.

The two dogs gave the hostel a really homey feel and the breakfast was fantastic.

Cozy hostel in pelourinho with homemade guidebooks, a couch&cushion laze spot, two great guard dogs, a huge half-day breaky, free happy hour caipirinhas, a 10R walking tour, hammock in our room, small swimming pool, wood picnic table with beach umbrella, good security (needed for the neighborhood), and a tab system for drinks from the cooler. Amazing!

The common area was also quite smelly and damp.

I explained to him I was unhappy about being moved to a private room with a much older man on my first night which stunk and his response was better to stay there than in a dorm full of builders?!

There are two big friendly dogs around which do smell a bit as previously mentioned, probably the only negative thing I can think of.

But my biggest complain is that, despite the fact that the dogs that live there are beautiful and well behaved, the whole place smelled like dog.

One night I came back with a very bad cut foot and the staff gave me bandages and disinfectant to help me.

Note on the dog house - it smells a little of dogs so I assume the 2 big dogs that reside at the property during the day sometimes make this their sleeping place.

Was immediately told off from the owner (or a guy who acts like he owns the place) and to be honest I’m quite happy I didn’t book a room there.

Huge help and recommandations from the owner who speaks English, amazing breakfast in the morning, and constant help and caring from Venda at the desk! Do not hesitate :)

This hostel might be one of the best hostel in salvador city center : amazing breakfast, nice location, nice rooms and facilities, nice people at reception EXCEPT that we had a bit trouble with the owner.

Paulo, the owner has everything set-up perfectly.

But as soon as I walked into this hostel and was welcomed by Paulo I felt at home.

We stayed here for 3 nights and had a great time- the owner and staff went above and beyond to ensure we had a great trip.

Well run, clean, great staff and very social.

Paulo, Vanda and the staff are very kind.

We were treated as if we were a nuisance to the receptionist and he would much prefer to just have no guests at all.

The hostel is amazing, Paulo and his workers are a great team.

You feel right at home walking threw the door at hostel galleria 13, the staff is super sweet and helps you with everything you need.

Breakfast until noon is perfect for this late night town.

The location is perfect, in a nice street in the middle of the old town.

The location in pelourinho is also ideal for seeing the old town, museums and easily getting to and from the beach.

Great location in the old town of Salvador.

After one year travelling was the best choice to relax in a big town.

We stayed there on a Tuesday night - which happens to be party night in the town centre, so danced the night away to Samba music.

Such a good hostel, location is perfect (old town), staff is super sweet, the breakfast - YUM (I mean they even have guacamole, and their juices.

Perfect place to stay in Salvador to see the old town.

lovely clean and spacious rooms, great staff ever helpful and knowledgable about the Town.

Don t miss them up, the team is lovely and the free Caipirina hour is the perfect time to make New friends before heading in town.

The location is very good in Pelourinho, the beautiful part of town.

Hostel Galeria 13 is centrally located with excellent proximity to the town centre.

We were concerned about security in the Old Town before we arrived,

The hostel is in the middle of the old town.

Location is great and right in the middle of the old town.

The hostel ist perfectly located in the heart of the old town from salvador.

This is great for a solo traveler like myself as it meant meeting everyone and finding friends to go and explore the town with at night.

He is a natural born host, always taking care of everybody, making sure we connect and meet other guests so our stay is even more memorable.

Stong (for Brazil) WiFi, great breakfasts lasting all morning, a small pool for an afternoon cooldown and the secret sauce is the happy hour of free Caipirinha's, which brings everyone in the hostel together, making plans for the evening, the next day and beyond.

Generous breakfast, nice cool pool, excellent Wi-Fi and the icing on the cake free alcohol for a whole hour.

The staff is cool, the wifi works very good, the breakfast is very nice, and the happy hour with free caipirinhas is really fantastic.

The WiFi works pretty good and the breakfast was very impressive.

A/C at night and good wifi throughout the hostel.

And there is, of course, what can be explained: great location, helpful and friendly staff, excellent Wifi in all the rooms due to several modems in the building (unlike most hostels in Brazil), amazing atmosphere, a pool and the best ever breakfast until 12, with so much variety and the best juices!!!!

I couldnt connect to wifi most of the days I was there, and since I was travelling alone that was not too great since I couldnt let my family know that I was okay.

Clean rooms, good wifi & a lovely breakfast till noon, would definitely recommend!!! !

It's really easy to meet people and to make friends (thanks everyday free caipirihnas from 5pm to 6 ^^). Wifi is free and never mess, breakfast is amazing (juices, cakes, ham, cheese, coffee, fruits.  )

Other than that, breakfast on till 12pm is AMAZING and the wifi was the best in Brazil.

One of the best hostels to make connections for solo travellers
Pro's : good atmosphere, helpful staff, nice breakfast, free caipirinhas, good location
A small con :

This turned out to be really nice - was quiet enough to sleep at night, had descent internet and nice dorms.

Also great lounge with good internet for watching the World Cup.

Wifi runs without any problems and at the reception they have also a computer.

The womans which clean and make really,really very nice breakfest are always friendly and everyone do her job very good.The hostel have internet and a chilling room with a television.

There is also an annex that is quieter and has better internet if you need to work while on the road.

Hostel Galeria 13

smell

older hotel

town

wifi

Additionally, there was a significant water leak in the hallway on our floor one night.

Bathroom needs deeply cleaning and repairs urgently.

but needs more shade both from the sun and from the rain with the frequent showers that salvador has.

Small rooms with a weird bathroom layout.

Although seeing several complaints with same content (2014- now), nothing has changed: still fungus in the bathroom, broken toilet, noisy refrigerator, filthy mattress, dirty floor, cheap decoration, unloving furniture, and so on.

The tiny bathroom NEEDS IMMEDIATE RENOVATIONS.

The bathroom could use an update and a deep clean.

'Extremely' moldy bathrooms, filthy everything.

The bathroom sink girgles every time someone above or below uses the bathroom.

Yes, there were some details that could be renewed in our bathroom

The distance between the toilet and the wall made using the toilet very difficult.

but my room did have an issue with the sink not draining properly and the air conditioning left too much moisture in the air.

though the hotel rooms and bathrooms could probably use an upgrade and update to furniture etc.

fungus in the showers, broken electricity plugs, warned out fridges and from one day to another, do not expect to be cleaned.

tiny very basic rooms, the toilets are designed so poorly you literally sitting in front of a wall and can barely move.

:)

BATHROOM *** Bathroom was considerably small,

the real complaints are that they have persisted with the Brazilian electrical plugs rather than an international one and that the bathrooms are still small.

but there was a refrigerator/mini-bar and toiletries in the bathroom.

however the toilet in the bathroom is in a weird position and tall people may struggle!!

Be honest and don’t overcharge for something you cannot offer.

2 rooms were charged extra for breakfast.

I was deliberately charged for food I didn't eat.

Cleaning  room was not the best i have seen
During our stay we could not sign for breakfast at the room so we had to pay daily separately 70 BRL for 2 pers on a credit card.

Finally, when I was checking out I was billed for a bottle of wine that I allegedly had ordered by the pool.

When I came back home, I saw two charges on my card.

Despite booking through an agency we had not managed to make a credit card secured reservation.

Just one question: I'm still waiting for my A-Club credits (points).

We found we couldn't use our visa credit cards to book internal flights (this was with GOL and Webjet - equivalent of easyjet).

Staff was always friendly and the swimming pool is very pleasant.

The staff are very nice and friendly, thank God for the 2 I met that spoke English!!

Nice hotel, friendly staff, excellent breakfast, pool in front of the sea, easy walk to nearby restaurants, very clean and calm rooms, reasonable restaurant at hotel, and prices regular with others places

The team that work there was very friendly and helpful looking forward to coming back.

Facilities are really clean, staff is super friendly and helpful.

The room was fine, staff friendly and the conference venue was good and well serviced.

The staff was so friendly and told me my room was a side view room and told me the price for a full view update which was minimal so I paid.

The hotel staff are very friendly and hospitable, and service at the hotel is very good (with a very nice breakfast with lots of choices and the gym is also well-equipped).

The had a person (which she was very friendly) making omelletes and tapioca.

Finally, the hotel staff is very friendly

Very friendly staff at reception
Several good dining options nearby

Cons; no free water in room.

Staff are very friendly and always willing to help and offer advise.

Lovely lobby excellent breakfasts friendly wait staff and wide selection of drinks at the pool's wonderful location are the positives.

Check-in was easy and everyone was very friendly and customer service oriented.

Firstly, the staff were fantastic – well mannered and friendly.

Very good hotel, nice location, gret sea view, friendly staff, excellent breakfast, walking distance from nice square (Largo de Mariquita) where one can have very good acarajè at night.

Front desk was friendly, we were put in 1086 and 1084.

All that said it’s a nice location by the sea with a beach.

The hotel is well located in Salvador, the staff available 24h and the general manager follows carefully the hosts requirements.

The hotel have a very good location outside the city

Mercure's best selling point is it's location.

This Mercure's best selling point are it's location, especially if you book the ocean view rooms.

To start with the good points, the hotel is well located next to the beach, has an OK breakfast and nice staff.

While the location on the beach is very good, the rooms and the hotel itself need an upgrade or refurbishment.

Pure bliss.The location is incredible the views  are breathtaking.

The location is great and close to many of my favorite places in Salvador.

hotel well located in Rio Vermelho, near by some very good restaurants and bars.rooms are confortable and with all the items required breakfast is amazing!!

Location is great in one of the best neighbourhoods in Salvador, very safe, ideal for tourism (as well as for a conference venue).

The Location is great, lots of good Restaurants, bars and things to see in a short distance.

Great location and hotel - accommodation, cleaning, etc.

Stunning property located directly on the Atlantic Ocean.

It is located within walking distance of restaurants and other shopping.

The Mercure Salvador Rio Vermelho hotel is well located.

It is also perfectly located to many bars and restaurants which made it an amazing time for a first timer.

The street that it is located on is quite and has several amazing places to eat.

I stayed at the Mercure Rio Vermelho for three nights in September 2017, and it is a nice hotel centrally located in the lively neighborhood of Rio Vermelho outside of the historic town center of Salvador.

Although the hotel is a no smoking property, guests were smoking daily on our floor.

Tiles and grouting were mouldy and the glass was not so shiny as one would expect.

The bad, no balcony, mold, peeling paint, broken table, no coffee pods for the coffee maker.

The only thing the bothered me a little was a weird smell on the 3rd floor hallway.

Two areas that were a problem: during various times of the day, a strong sewer gas smell was noticeable in the room and I found the fitness center very basic and the equipment was not clean.

The only thing we got rid of was the smell of mold and the view into a dirt pile.

Was not very keen on the breakfast (the oil used for frying had very strong smell and caused the breakfast area to be smokey) there was plenty of bread/cakes/fruits/cold meats and cheese on offer and you could help yourself to as much as you wanted.

The only disturbing things was the mildly unpleasant smell in the room, likely a result of humidity and limited air circulation.

The room was dirty and it smell horrible.

The room do indeed smell a bit stuffy and need to be updated

The staff are not tourist/traveller friendly, speak no English, the hotel had a VERY bad smell and the location was on a very bad beach.

When we complained about our first room, we were shown about 4 other "non-smoking" rooms that smelled the same way.

I had a very smelly room and smelly were also the rooms of my colleagues.

The only bright spot are the employees throughout the property in all departments.

The staff are all excellent I can speak Portuguese so I’m not sure about how well they cater if you can’t speak Portuguese.

in the hotel the breakfast is great, abudant and efficient.

May I mention Mrs Paloma as I saw her name on her badge, she was really kind, and all her colleagues too.

Could feel myself safe here and the reseption was very helpful.

I want to thank a very gentle woman, tall and black hair, who effectively assisted us with brilliant irony.

Keep up the great work management and staff .

- Professional service at front desk
- Nice room with beautiful sea view 
- Professional room service 
- Delicious food at hotel restaurant
- Amazing breakfast
- If you want to order trip around Salvador you can do it in Hotel, prices are very low for it!

The staff was very nice, the breakfast was delicious, and

Management is strong and competent, with a special mention for the magnificent food quality, including local specialties at gourmet levels.

Our 4-day stay was really excellent and swimming in the pool was a unique experience.

Wonderful hotel very chic  infinity pool , it was great that you’re able to swim in the pool in the evening .

- Swimming pool is breath taking, you can swimming and looking at the ocean at the same time.

Besides that, the hotel has spa facilities and a swimming pool, and ocean views.

but it is OK. Borderless swimming pool at the hotel more than makes up for it.

This has a privileged site on the sea with a beautiful swimming pool and good service and good breakfast buffet.

-	The swimming pool is clean, in a beautiful scene over the ocean/rocks.

As you'll see they really are minor, and are just suggestions, as our stay at the Mercure was fantastic:
- coktail recipes at the swimming pool bar seem not to be standardised, and depending on the day, can be a delight or "not so good" (too creamy and sugary);
-  also, I was really surprised that the Mercure doesn't offer a shuttle service from the airport - even a paying one, of course.

Make sure you have some time to enjoy the swimming pool, which overlooks the sea and gets plenty of sun all day long.

The swimming pool is the hotel best attraction since it is beach front and they offer massages and drinks by the pool.

Special words for the swimming pool, stupendous view on the sea, the breakfast, complete with a lot of local things (Choose the balcony for the view) and the reception staff, really helpful and understanding !

Positive: great view, massive pool and very well gym and spa facility.

Very well located (Rio Vermelho and its restaurants around), nice swimming pool and very good fitness room.

Good hotel, nice rooms (especially the seaview rooms), good facilities with the pool and gym and friendly and helpful reception (and good English).

the swimming pool is ameicing
Good, internet for free, very nice breakfast, excelente restaurantes next to the hotel, so ypou do.t have to go so far.

The room was quiet and comfortable.The swimming pool was lovely, beautifully positioned in front of the hotel on the sea edge.

Looking down from your room onto the swimming pool with the waves crashing just beside is an impressive view indeed.

Nice clean rooms, great view, perfect swimming pool.

It is very new, modern, clean and with a beatiful swimming pool.

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