Room quite dusty around room / behind doors, beds not made to same standard

As this was the case the glass doors at the entrance to the pool grounds were open and there was some patio furniture right on the other side of the glass doors so we chose to sit there for a few minutes.

Just a suggestion, could there be 1 member of staff who hangs around at 9am after the doors are opened and anyone they see putting towels on sunbeds and immediately going for breakfast tell them that its not allowed and if they dont listen put their towel in a basket.

There were also not enough sunbeds and parasols for everyone, which meant it was complete chaos when the doors eventually opened.

There are nowhere near enough sun loungers and even less parasols, it was like a Black Friday sale when the doors  to the pool were opened.

There aren’t enough beds to guest ratio so people line up in reception from around 8am and then the doors open at 9am.

One tip I’d give is to be prepared for sunbed stampede- the doors open at 9 and there is a mad rush for sunbeds!!

People queue up in the morning for the sunbeds as the doors are locked and the pool gets very busy and loud during the day.

but not if want play water polo there not allowed also massive q for sun beds in morning door open at 9 people q since 8.30 another thing evening entertainment for kids start at 9.30 even do all kids outside running up down since after dinner 8.30 that goes on time 10 them adults shows come on till well after 11 noise racket if bedroom which my one was so close to stage you could not sleep very difficult for families with young baby's so think need up there game with activities for kids .

The food is unreal, I got a sneak peak behind scenes of kitchen whilst door was ajar the kitchen looks like a laboratory,  so clean.

When another room closed their door, my headboard would shake.

The noise (and the real let down of the hotel) from 7:00/7:30AM was absolutely unbelievable though, slamming doors continued all day, running and screaming kids in the corridors, banging of chairs/wardrobes and noise through the walls was insane.

You can hear every door slam, every person walking down the corridors, midnight and kids are running up and down the halls, quite a noisy hotel in general, slept with ear plugs in.

These can fit maybe 3-4 people, 5 if you're lucky (that's without suitcases) and take forever, partly because there's no door close

Then the other noise began, people banging doors and shouting on the corridors.

I was shocked at how they could just come through the door without knocking and it felt as

I’d advise leaving the “do not disturb” on the door, as room service arrived at 08:45, so no chance of a lie in!!

but expected has people wanted spaces by pool maybe let few people out at time has I found being at front of line did you no justice has once doors open people run from the back past you, which was annoying, but this wouldn’t stop me from returning.

As for trying to get a sunbed the situation is beyond belief and needs some urgent attention   with people queing up from 8.00 am ( doors open at 9.00 pm ) , we would normally go down  about 8.50 and were always at the back of a long queue usually going out of the hotel entrance onto the steps.

The morning race for the loungers and umbrellas is a pain, basically you end up queuing at around 8:15 (any later and good luck getting anything) and then when the door opens it is an elbows out race to grab what you can.

Entertainment was fab, we are family of 2+2 (8 and 14) and they loved it, the girl who does kids entertainment is outstanding - great energy!

She is amazing with everyone especially the Elderly and children.

My wife and I booked a 4 night break for a last munite get away with our 2 grown up sons.

Charlie was brilliant and my son followed him everywhere.

Family rooms are spacious with proper single beds for the children (not sofa or camp beds) and the mattresses/pillows are comfortable.

I stayed for a week half board with my daughter.

The restaurant has a good variety of decent food even for kids.

The other pool was a children's pool in the same area and so the same comments apply.

We even enjoyed the mini disco and baby shark songs!

but our son did take part in the water polo and volleyball a couple of times and really enjoyed it.

My daughter and her friends stayed in your hotel.

Approx £35 return for 2 adults and 2 kids.

They took the time to get to know our children and would come looking for our eldest to join in with the activities.

Our children loved the pick and mix each evening and I was able to take apples out for snacks during the day.

We went as a large group 6 Adults 2 Children (9 & 2).

The hotel is wicked we now will return with the kids in August.

The other toaster is terrible, 4 times for the bread to toast is too long and leads to queues.

the toasters need disposing of, you have to put your toast in 4 times to create toast or its still just bread, as you can imagine this creates a big queue.

In the morning queuing for coffee machine can be a pain due to lengthy queues depending on the time and small cups don't help we ended up having to get 2 at a time.

We usually ate around 8.00pm and did not have  to queue for long for the evening dinner and food was replenished frequently.

but not enough parasols, pool doesn't open till 9am people start queueing form 7/7 30am then it's was a mad dash for parasols with the odd few appearing at almost 9 to make the dash was quite annoying, in 30 years this was my first experience of the queueing business i will doing better research in future.

but when others in the queue confirmed that I did, he insisted I paid for it again!

Sunbed situation not too bad, we never queued, was busy

You have to queue in reception for sun-loungers before the pool opens at 9am.

The pool 1st thing in the morning did have a Queue for getting Sunbeds and I found this quite amusing while having breakfast, we never went to the pool in the mornings opting to do other activities

but I will be back to this hotel 
For anyone that is going to this hotel if u have anyone with disabilities and u are going to PortAventura please bring doctor letters and ID to the park so u can get the disability fast pass to all the rides if u don’t have this you will be refused it when u go up to queuing in the line at the disability desk just a bit of extra advice

There was a queue for sun loungers before the pool opened at 9am and it was the usual story of people reserving sun loungers and not using them for some time after.

Inside seating area not very comfortable at all and lack of staff on the bar at night made queues very long waiting for a drink.

Unless you are queueing for at least an hour before the pool opens at 9am you will not be guaranteed a parasol.

People queueing for dessert and once you get there things had run out - not what you want on holiday!

The only thing I would fault is that there are not enough sun parasols, which led to huge ques from 8 am and a dash to get an umbrella

Entertainment staff were brilliant and very friendly!

We had read some bad reviews about the food and large queues in the restaurant,

Unless you don’t get a fast pass, then you will queue all day to go on two rides.

but at busy times it was a bit hectic and queues to get into restaurant.

The management will just say that there is no need to queue,

Room very clean and had an extra bed in it which was an added bonus.

Pool area, restaurants, lobby were always spotless and rooms cleaned daily.

The Hotel is Very Nice and Always spotlessly clean in all areas, 
Shout out to the cleaning staff our rooms were always clean and tidy and towels changed when needed.

We had two rooms and they were both clean, spacious and cool.

The room is clean with comfortable beds, shower over bath, and all the amenities that I needed.

We had an amazing stay, the rooms were very clean and comfortable beds, we were very pleased with the restaurant and food, lots of options to eat.

And the room was spotless and modern and the breakfast catered for everything we needed.

Had a lovely 8 days in this hotel rooms spotless  food choice was excellent   entertainment  staff were fab  only downside was  getting a sunbed had to be up at 8 to get one  thank you for a lovely holiday

Our rooms were spotlessly clean and a great size.

Exelent clean modern hotel ,staff very polite and helpful
Room very clean beds comfortable
Have stayed in a lot of hotels in salou and this is far the best hotel there ,a very good 4 star 
Evening meal and breakfast exelent 
Will definitely return again

The staff are all lovely and make you feel extremely welcome, the housekeeping and cleanliness of the room and hotel throughout is of a very high standard.

We had 11 nights at the Salauris Palce and many thanks to H10 for helping us rebook after our cancelled flight with no charges.First impression was how nice the reception and pool areas etc looked and the staff so friendly.We then went to our room on the second floor the room itself was very clean the bathroom was pretty large

The room  was very clean and had a lovely view looking over to Port Aventura.

The room was very clean, and the beds were incredibly comfy!

Once in the room it was spotless, and very nice.

Rooms are clean and pretty well equipped (lacking a kettle which might have been useful).

This hotel is kept spotless and has room cleaning daily.

The highlight of my holiday was all down to an amazing member of the Animation or entertainment team Elena.

but absolutely no-one went above and beyond, if you didnt greet them then they wouldnt smile or speak and as for the so called entertainment staff, who are they!!

We didn’t go to entertainment so can’t comment
We were half board and food was very good.

even though we were directly above the outside stage.

The animation team were fantastic, the kids were always super entertained.

The professional entertainment were mostly musicians.

but did love the mini disco every evening.

There seemed to be a lot going on with the animation staff and the evening entertainment,

The hotel has evening entertainment and a kids club with a medium size games rooms.

We didn't really watch any of the evening entertainment.

The entertainment was fantastic- much better than at most places I’ve been to- including 5* places.

We went for theme park view this year due to last years noise from entertainment.

The entertainment was brilliant with everything from Michael Jackson tribute, Queen tribute, acrobats and various dance acts.

On the plus side, it’s entertaining to watch

We didn’t get to see much of the evening entertainment either apart from briefly seeing the Freddie Mercury tribute which did look really good

The Freddie Mercury tribute band were fantastic.

We watched the evening entertainment a couple of evenings.

but the main standout was Elena from the animation team who's energy was electric the whole trip and made our childrens time so magical so we'll be forever grateful never in my 20 years of going to family resorts have I come across someone like her!

Good location, walking distance to Theme park,  10 minute walk to beach.

The hotel also had taxis ready for us within minutes of  our requests so it’s very easy to travel to the attractions (water park and theme parks close by).

The Portventura Theme parks  is 10 mins walking distance.

Clean with good food and a brilliant location for the theme parks.

The hotel was big, plenty to do for all, close to shops, theme park was only a walk away.

This hotel is in a great location, a 10 minute walk from the beach and not too far from the theme park.

We did all the parks and would recommend them all, we spent 13 hours in the main Portaventura theme park, it was brilliant.

10-15 walk to theme park and 10 minute walk to beach/restaurants/bars.

however after a chat with the friendly reception team we were moved to a room on the 5th floor overlooking the theme park which was great.

The location is great for the theme parks.

Great hotel in a great location,  10 minutes to theme park & 10 minutes to beach.

Also, go to a shop in Salou that sells the tickets for a reasonable price, don’t buy them at the theme park.

The hotel is a short walk to the theme parks which are worth the visit and a 10 minute walk to the beach and promanade.

hotel location is perfect if you plan on spending time at the theme park and not to far from the shops and beach.

Good location a short walk to resort centre, beach and plentiful bars and restaurants, railway station and theme park.

The positives:
Fantastic location - easy to walk to everything we could need, restaurants, bar's, buses, theme parks, beach
The food is of a very high quality.

Fantastic location to town and theme park.

H10 Salauris Palace

queue

door

show

theme park

kid friendly

Room & public area always cleaned including pool area.

Pool area was clean and tidy, plenty sun beds and umbrellas.

Pool area is fab and got a great range of cocktails to pick from to keep you hydrated.

The pool area was well organised and not too overcrowded.

The pool area had plenty of beds and there was entertainment provided throughout the day.

Pool area good,well supervised with lifeguard on duty whilst open(9:00 till 8:30ish.

Highlight of our holiday here was the pool area.

The pool area is huge with lots of sunbeds available and a bar as well.

The cleanliness of the hotel was outstanding…..the room was cleaned and beds made every day and we were lucky to have a balcony which overlooked the pool area.

The pool area is lovely and the staff at the bar pool were so nice.

We were in by 1pm 
Pool area - Really nice area pretty much all in the sun.

There is a few positives about the hotel, the pool area was nice and big, the rooms were okay and the air con was working nicely.

Pool area was clean and beds were plenty although they state No reserving of beds

Good things - lovely pool area , lot of space and always find a sunbed, nice bar at the pool, we had breakfast and dinner very good food and a lot to choose, changing beds and towels every day, really nice stuff always happy to help.

My 3rd solo stay at this hotel for a week and agin a very present one 
Breakfast was good one thing please can you do hash browns some days as didn’t have any for the week 
Evening meals was fine still love Thoes bbq ribs 
Room was clean tidy 
Pool area clean and tidy staff do a good job of keeping it clean bar staff friendly as ever given me tips on what to see at Barcelona 
Shame the evening entertainment was indoors

The location of this hotel is good, not too far from beach and porta ventura, the bar staff in the pool area were lovely,  always smiling and food in pool bar not too bad.

Pool area is ok, still clean and tidy with plenty of sun-beds and seating areas around the pool bar.

Storage options a bit limited and hairdryer poor.

Nighttime entertainment was poor same 4 songs at the mini disco every night then at 10.00 main entertainment started which was rubbish and boring.

We booked this break as a last minute deal and after reading the reviews we were expecting the food to be pretty poor.

Entertainment starts at 10pm and was poor, so didn't bother.

- Animation team: very poor and Spanish oriented.

The entertainment is generally poor with a mini disco at 9pm, which seems a bit late for the kids.

sol just back from a week at sol costa Daurada i found very lould muisic playing day and  night restaurant like mcDonalds very poor decor  breakfast time you have to go to 6 points before sitting down for breakfast no hot pates for hot food water arip off at 2.30 a bottle 45c in lidi no tables on balcony  it is also not a couples hotel its over run with small children.

As said we have stayed in nine different hotels in Salou, some have been poor and some good,

but the rooms were not big enough for a family, paired with bad attitudes from restaurant staff and poor food it pretty much dampens your experience.

Air con is poor, dining room is more like staff canteen and food is only average and very repetitive.

AT Best a  two and a half star ,The dining room was like a works canteen, with only certain areas having air con ,food was very repetative and lacked choice,  the staff were very poor apart from Rosie who checked you in for your meals .

Her English was poor and if I had not stayed in this hotel before I would of been completely lost, she was literally no help.

but only two chairs and no table on the balcony, the room had no kettle and no cups etc, there were only two drawers in the room for cloths, the evening entertainment was very poor, with only bingo on one evening and a tv quiz on an other.

.2.70 for a bottle of 65 cents water
Swimming poor area very tired not like the photos
No kettle in the room had to buy one
2 plastic chairs on balcony no table so used coffee table
Ask for a pool view or you will get a road and a roundabout 
Ok for theme park just across the road

The kids entertainment is poor probably worst we’ve ever experienced to be honest.

The food in the hotel was absolutely horrendous, like I mean it was inedible, the first night we got there, we decided to stay in as we were all tired from travelling so we went downstairs to the buffet.

The screaming of children at midnight kept us awake and the staff did not care.

I could write a small novel on our horrendous experience here

We got there after storm caused fire and floods so they had a huge temporary electric generator type thing outside.

❌️Facilities in Hotel  - None, no where indoos to sit or go
❌️ Spa - It's a small indoor pool with a jet, sauna and Turkish steam room is chargeable.

Rooms looking onto the pool area could be noisy when evening entertainment was on.

Hotel is slightly out of the way from the centre so it feels more peaceful away from the busy traffic and crowds.

You can hear EVERY word from the room next door.

There was minimal noise from the road outside and you could hear the odd scream from the rides in Portaventura,

but very noisy and hustle and bustle for food it did the job for what we wanted .the hotel has a large pool and plenty of beds.

The walls are thin and we was kept up at nighttime by hearing next doors family and their tele.

The only minor issue is the noise from other rooms, seems the walls are quite thin.

Have to leave the television on all night due to the noise!

Even with your window/door closed you can hear it word for word!

The dining room could get very busy and noisy at times and was not always such a relaxing place to be with so many people .

Aggressive, pointing, shouting, going mad with his whistle.

Rooms have paper thin walls, you can hear everything from the hallway.

but it didn’t and air conditioner was a heater restaurant was full of coach loads of children very noisy and food was terrible breakfast was ok staff very miserable except Rosy who was on the door into restaurant receptionist were very ignorant never looked up at you will never go back again

The walls are paper thin and you hear everything in the next rooms.

The main bar was in a large room used by entertainment so it was VERY noisy

Wonderful hotel, great entertainment for kids, clean rooms, lovely food and lots of options.

Came here for the week with my husband & some family the hotel is really clean our room got cleaned everyday & towels changed beds are also comfortable we did have to change rooms half way through our week as there was a water issue

We’ve just returned from a couples break to this hotel in all honesty I just picked the cheapest as we aren’t fussy we just use the hotel as a base, we were pleasantly surprised 
The transfer was about 1:30 from Barcelona airport ( 20 mins from Rheus airport )
Hotel was clean reception staff were chirpy and friendly very quick check in and even at 23:50pm at night we were encouraged to visit the Irish bar on site 
Rooms tidy enough very clean fridge in them excellent shower , balcony with 2 chairs we had a pool view 
Pool was lovely and big

However , reception is very good, helpful clean and efficient, The rooms are very clean and well kept, cleaned every day.

The rooms were so clean and the cleaners did an amazing job.

Cleaning and bed making daily,good towel and bed linen changes also,nothing skimped,rooms spotless!

The room was always spotless as it was cleaned daily, including towels changed and bed made.

The rooms were clean, well equipped and maintained and the friendly room staff were very accommodating around our need for use of them.

On arrival hotel was pleasant enough, very clean rooms basic

Rooms were clean and beds were comfortable.

The hotel is spotlessly clean, the hotel lobby also smells wonderful, the areas around hotel and corridors are immaculate and the rooms are cleaned perfectly.

The transfer from the airport only took about 10 minutes to the hotel and all jet2 staff were very helpful and friendly upon arrival at the airport to find the correct bus etc
The hotel was very clean and rooms were cleaned everyday
The food was good for the extra price it was to do half board.

Good points
Hotel clean, Rooms clean, food edible, helpful staff, great pool area, lots of sun beds, central location, 

Could do better
food should be HOT (it was mostly lukewarm unless just put out so used microwave to heat up) 
Better balance between entertainment in Spanish/English.

Rooms were spotless clean , and cleaned and changed every day , Food was on the par of some 5*** hotels I’ve stayed in , we had three boys with us 15,12,10, who are fussy eaters, they adored the selection at breakfast and at dinner , 
    The pool was good , lifeguard done his job well , they had on a few water pool games when we were there the laughs and craic was great ., 
Location was very good , not in the centre of Salou

but cleaned daily, I cannot fault how clean the rooms were.

Very clean rooms, a little dated, could do with a refurb.

We finally got to our room which was really clean.

Cleaners do a great job keeping the hotel and rooms very clean

The smell of the place prevented me from eating anything a few times.

At around nine o’clock every morning strong unpleasant smell comes from toilet.

It was absolutely disgusting seeing a child being treated in this matter.

A/C taking in cigarette and cannabis fumes of other guests.

Baked beans were like pebbles and most bread stale!

Smoking - everywhere outside and poolside, which is a shame and not good for children.

Myself particularly badly where I needed to receive medical assistance for a bad bite which left me with a nasty blister and swollen ankle.

Food was very limited for non meat eaters .Bread was stale at dinner and lot of reused food from breakfast to evening meal .I went here because of the reviews and I wish I didn’t believe them .It is nowhere near beach or shops .The entertainment was fantastic.We will not be ever returning to this hotel and definitely not a 4star .We work in hospitality and there is a lot that can be change to make a more pleasant stay .Cleaning staff worked worked very hard .Did message Tui and was sorted straight away

Our feet got dirty walking in the room and when we moved the cases from under the sink they were filthy with dust.

but at least while we had it on the positive pressure pushed the smell back down the sewer a bit.

More worryingly we could smell what could only be described as sewage coming out of the air conditioning and the toilet.

1) Food is poor, no flavour and not great options, resulting in us eating out and spending more money 
2) restaurants staff are VERY rude and miserable 
3) The “spa” is filthy , had kids screaming and jumping in pool, was far from a relaxing experience 
4) the sun lounges are really uncomfortable 
5) I ordered a tea from the bar, the tea bag split and he tried giving it me with loads of floaty bits of tea so I asked for a new one in which he gave me a cup with lipstick marks on!

Our floor reaked of smoke which could be just from people smoking on their balconies

The food at evening meals was disgusting, I know you can’t expect 5* food

butter smelling off so I just avoided it.

Stay as far back as u can because to get u to move out the way they ram u with the tray and didn't say excuse me or I'm sorry, Iv now come home with a Badly burned arm due to this happening to me!

The food is stone cold salt over load and just disgusting.

but that smell isn't right and you're making people ill!

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