(-) No room fridge was available so we had to discard all chilled products that we had purchased to keep in the room

(-) The front desk did not bother to provide the free tramp access cards during check-in process.

though is their  hypocritical so-called concern for the environment where they exhort you with a long message to only use the towels you need for the sake of the environment, while simultaneously leaving plastic cups wrapped in plastic casing.

The only minor complaint I had was there was no refrigerator in the room and no accessible microwave not even in the lobby

and besides, the lobby provide an ice maker machine, you can get as many ice cubes as you want to bring back to your room, thats definitely a pro especially during summer.

but clean the only downside being no fridge and the interconnecting door.

Possible drawbacks are the lack of warm dishes for breakfast (the hotel has no kitchen), no minibar in the room and bottled water in the room.

There is a kettle in the room, no fridge or microwave, which would be useful as the hotel has no restaurant and is business including the nearby Balexert and Blandonet malls close too early.

As usual at the Express chain, the cups in the bathroom are made of cheap plastic.

The room is okay,  the shower have milddews on the walls, there is no fridge on the room(for transit,  we don't need).

I arrived in Switzerland and have taken ill and went to the front desk and ask if I could get a cup of coffee for the Breakfast area as I just wanted something hot and I was rudely told that it was not Breakfast time and no I couldn't get one.

Drinking Water:
None complimentary. Fridge:
No.

but adequate, but no free water or mini-bar although there are tea and coffee making facilities.

but just a cup of coffee and some bread fills me up.

but the duty manager Amir told me that my room is ready and I can check in early.

During check-in, the manager had to intervene to inform the front desk person to provide me a printed receipt & other necessities.

Despite giving them months of notice they adamantly refused to refund my deposit, up to the General Manager emailing me!

Not only that, when I asked to speak to the hotel manager, I was informed he wasn't available and even if he was, wouldn't have the time to talk to me.

but they said I should send the email for my suggestion to the management directly.

We were aghast and i was sure the Management is an idiot .

Cosy little bar and the night manager let  us make the  most of it when a group of us had to roll up and finish a mountain of paperwork late night over a couple of drinks.

Indifference and arrogance which will likely result in a costly lawsuit for them due to gross negligence. When I politely pointed out that perhaps it might be a good idea to keep one of those plastic steps in their van, duty management simply stared blankly as

To the manager of the hotel : if you are reading this : go fix the bathroom door of Room 604

A corner room with a broken bathroom door and unfriendly staff.

The manager came and, when I asked, why can't I use what I've actually paid for, told me that in fact I cannot even take coffee, that it is merely an exception and sort of very kind of them to allow me a cup.

In the end we did with some apology from the manager and a waiver on rather expensive in-room wifi (the 'free wifi' is for the lobby only!

I eventually got fed up with the confounding series of silly mistakes, piled one on top of the other, which points at bad management.

This manager is not qualified to work the front desk.

The posted managers on duty were off for the weekend and no where to be found.

Both politely advised this was what their manager had advised them to tell guests.

We finally won the argument by saying we would talk to the manager in the morning.

As most of these niggles could have been avoided if staff and/or management had demonstrated any real indication they understand the concept of Customer Service, I have little alternative

Management were very unhelpful and denied they implied 3 single beds at booking and refused to help finding alternative accommodation.

Carpet seemed a bit old and the windows did not open, so temperature was hard to control, even with heat and AC.

However, the lady arranging the breakfast said, it will open at 6.30AM.

AC in our room most recently did not function, and you cannot open the room windows.

Hate it when I can't open a window for some fresh air.

Not able to open the windows either, so that was a drawback.

The window didn't open, not even a vent for fresh air.

Only thing I didn't like: the windows don't open

but that is now not open in the evenings.

For obvious reasons the windows don't open, which is fine,

button to exit the lot, however there was no button to push, you required a paid exit card to insert to open the gate.

Had 2 connecting rooms where the doors between the rooms couldn't open fully.

Rooms are dark, average cleanliness, you cannot open a window.

however was very disappointing:
- Room/Lobby temperature - A/C did not appear to work in our room or lobby and the window in our room did not open.

Room on 3rd floor was very tired, small double bed, "scabby" looking sofa-bed - not sure if there would be enough room to open this out if needed as the room was very small, ok bathroom with shower only, plenty of towels.

My only slight complaint I suppose is that the window didn't open and as the room was quite warm it would have been nice to have some air.

It is hot and stuffy - windows do not open.

Since I had to drop my rental car before reaching the airport, I asked how to go about doing this, in addition to finding a fuel station to fill up the car before handing it over.

We requested a king bed or at least one bed.

Also when I asked for an iron, I was answered to come to lobby to pick one.

Wifi connection not explained very well and got rolled eyes when asked about it.

I requested for pillow cover to be changed after check in as there were some tiny little hair and long hair on it

I asked for directions & the response was careless & inaccurate.

The staff said that they asked for more staff at the weekend as it was a busy time with no joy.

The staff at the reception were very friendly and accommodating except if you asked for your checkout to be delayed by an hour, as you need to be a member of their guest club to receive this request.

Alarm Clock and Wakeup:
Requested wake up calls on time.

They also responded very well to our request to change room in the beginning of the night when some travellers were not respectful of other people sleeping in the room beside them.

As the carpet in the room did not seem to inviting to me, I asked for slippers.

Had we asked the price of beer before we ordered, we would not have gotten it.

*Front desk staff presented the room bill to me and asked to pay for the room charge which I booked through Agoda! lol

I asked for a Swiss plug adapter from the front desk, and was told they require a CHF 30,- deposit.

Based on my experience the staff is quite rude and it seems not to understand simple requests answering with an awful attitude.

When I asked the staff in the lobby for a wakeup call the man replied to me as a machine and didnt even look at me.

The room was very clean and modern with comfortable beds.

Overall room is clean and bathroom with shower only.

Checked in early as the rooms were ready and were very impressed with how clean and tidy rooms were.

The shuttle arrived as we walked out of the hotel, check-in was quick, rooms were clean and comfortable.

Staff very nice, Room Clean and Cozy, Internet Service Was Excellent And Fast..Mr. Amir was super friendly and a great help as he had rectified a issue that I had when I had made my booking hence saving me from losing a bunch of money .

Our room was clean and had everything we needed, including adjustable A/C, small shampoo & conditioner, a blow dryer in the bathroom, etc.

Rooms are clean and have all the essentials for an uncomplicated stay: bed, bathroom, walk-in shower, hairdryer, wardrobe, chair and table, flatscreen TV, hot water maker for tea or coffee  -  all small

Rooms clean, average space, bathrooms standard.

Service was friendly, and the room clean and comfortable.

The rooms were immaculate and - considering the hotel's proximity to the airport - quiet.

Other than this the room was clean and comfortable

The hotel room I was in was clean and comfortable, and the front desk staff I met with were incredibly friendly and professional.

The room was clean, small with a double bed and very quiet.

The staff was friendly, the room clean (small,

The staff was helpful and nice; the room was clean and small and basic.

The bathroom had a shower (with curtain) and a toilet and this is where the basicness of the hotel shows itself.

but it’s dirty dust everywhere the carphairs in the shower and on the floor the shower curtain was dirty yellow at the bottom.

but the air con is not switched on until the summer and the bedroom windows are locked by the hotel, so there is NO AIR circulated in the rooms.

but that did not disturb our stay due to the sound proof rooms and black out curtains.

If you got up to the window, though, you just saw the parking lot and the mobile "diner".

Windows cannot be opened (demounted handle).

The window in the room was not able to be opened, therefore it was not possible to have any fresh air during the night, which was frustrating.

but room very musty with no opening windows.

but noisy airconditioning
- choice of pillows in the room 
Up for review:
- Stained bedroom walls
- A shower curtain . Really?

In my room last night I found a big insect, something like a cockroach waiting for me on the curtains which then ran around when I put on more lights!!

Also bedroom windows cannot be opened which necessitates an annoying fan being left on all night.

I did not like that the windows were blocked so no air available.

Holiday Inn Express Geneva Airport

open

kitchen

window

management

request

The last issue is if you are given a room that ends in ..01 you will be next to the elevator which you can hear go up and down (I had to move from one of these) In Geneva I think if you can get a good price on this hotel its worth staying here.

There is only one tiny elevator, so if you arrive at the same time as a group, you will be waiting ages for your turn.

Only bad thing:The elevator was broken two times during a for nights stay.

I'm a very light sleeper and asked for a room far from the elevator and facing the rear (i.e., not facing the street).

The room they gave me was really small and right in front of the elevator.

Artwork from what was probably Rudyard Kipling's travels was tastefully on display all over the hotel, from an oriental lamp on the front desk, to drawings of plants, framed, in the elevator, to photographs of tribal peopes in the stairwell, to large framed sketches of far off lands in the bedrooms.

Then we were shown to the elevator to our room.

Honestly didn't hear a single peep in the hallways, nor a ding from the elevator, or glasses and china clattering in the restaurant.

elevator built for2 & luggage, so if you're travelling heavy, it might take 2 trips!!

The negatives are - only  one lift which could be a nuisance in busy seasons, the surrounding street is very grim and dirty and plumbing noises from adjoining rooms could be heard.

Avoid rooms that end in 7 because they are right opposite the elevator.

We were only one room away from the elevator and didn't even hear a peep from people ouside the room or the elevator.

It seems understaffed and the elevator is minimal.

My only complaint with regards to the room would be to get one far from the lifts, as some noise from the corridor does get through.

This is a great price conscious option centrally located in an expensive city.

The location, the rooms, the breakfast, and the friendly staff, it all results on a very competitive price-quality combination.

Lovely room with balcony and kitchenette 
Very comfortable bed and pillows 
Very helpful and  friendly staff
Location was excellent, within walking distance of the train station 
Tram a few minutes walk away
Would definitely stay again in the future

Kipling is in a wonderful location - very easy to walk all over Geneva.

I had already stayed at this hotel because I think the location is very convenient and it is in a quiet street

Kitchen staff v helpful & polite.Room facilities, cleanliness, location is marvellous.

Kipling Manotel is a lovely boutique hotel (with secured carpark at extra charge) in a very convenient location.

As many other reviewers have mentioned this hotel is very conveniently located for the station and easy walking distance to the lake and the old town.

Quiet, clean, great location and super friendly service -- what more could you want?

The hotel is in a great location, a short walk from the train station and about 15 minutes from the old town.

The Hotel is too close to main Train Station and its location is very good.

We chose to stay here only because it was only a few blocks from the main train station and seemed to be pretty centrally located.

The hotel is conveniently located, extremely comfortable and offers all the amenities of a larger hotel.

Good mid-level hotel in a very central location and nice rooms.

The location is central, 5 mins from Cornavin station, 5 mins from waterfront and a variety of shops supermarkets, bars and restaurants.

I gave warnings to my friends as I had the shower before them and they noticed the same poor condition applied to their shower sprinkler.

Breakfast was poor - a poor selection of food and the staff seemed to be in chaos.

Only a weak point: the area around is very poor and popular, a sort of immigrants ghetto.

Breakfast looked a bit poor, so I went out to have mine.

The only negatives about this hotel would be that the quality of food I ordered from room service was quite poor and that the pillows were far too soft

though was the poor internal soundproofing.

We had a very expensive and poor quality bar meal at the Hotel Royal.

Everything is pre-packed - the cheese is served as plastic wrapped ,individual (sweaty) portions, poor yoghurt, dry bread, soggy pastries and limp fruit.

To sum up our experience, the Kipling is a good 3 star hotel in a very poor location.

Lots of local restaurants within a few steps of the hotel and parking is available on site.

The staff were helpful, and there are lots of places nearby to eat.

Was greeted by a very warm and friendly young girl who checked us in and gave us all the information we needed for restaurants in the area and for our train journey the next day.

From Laura, at reception who gave us wonderful recommendations for places to eat, to the staff serving breakfast - all were helpful and very pleasant
The rooms are spotlessly clean, lovely bedding and excellent bathroom facilities.

There are plenty of restaurants and supermarkets nearby.

but it's also pretty vibrant and there are great restaurant and bar choices.

We walked all around in the early evening and had some amazing Middle Eastern food a few blocks away.

Found a couple of good restaurants close by

The area is just less touristy and home to more local businesses and international food rather than high end shopping and attractions.

Everything from food, excursions to beer is way more than you would pay in most other parts of Europe.

There are some good Lebanese and Persian restaurants in the area.

What was extraordinary about the hotel was the restaurant selection.

It’s situated in an area packed with unusual restaurants of every cuisine.

but with a to all the main services ease to reach  (train station, lake, good restaurants in the nearby).

There are lots of cheap eats near by and some interesting looking bars and cafes.

Breakfast was Nice, Fresh and with a Variety of Vegetarian Food.

The room was clean, and the breakfast was good.

Our room was clean and big enough for two people plus our luggage.

The room was very clean and well appointed.

Room was clean and tidy with comfortable bed.

The hotel is really friendly and most of the staff are really helpful, (you get the odd one that will not help anywhere don't you) But don't let that put you off the hotel the rooms are really clean and comfortable and breakfast was excellent and at a reasonable price for Switzerland

Very nicely decorated, big room and very clean.

Very comfortable room and well-appointed bathroom, both nicely-decorated in a mock colonial style.

Rooms are clean and comfortable - nice bathroom, coffee/teamaker.

Nice clean room 5th floor with huge balcony room no 502, breakfast is really good and recommended, great location not far away few minutes walk  from train station and geneva lake, staff are very nice and helpful.

Rooms are very clean, and WiFi has a great connection.

The room was clean, comfortable bed, and a great bathroom with quality toiletries.

The room was clean and comfortable, and service spectacular.

Rooms were clean and roomy and staff were friendly.

Maybe five blocks from the lake three blocks from the train station, you're not in the most upscale neighborhood

The hotel is about 5 minutes walk to the main Geneva train station.

A mere 6 mins walk from the train station, it is central, more than comfortable and with attentive service.

The neighborhood is a tad on the moderate side -  as one often finds close to the main train station,  But it's an easy walk to all major sites.

Its so close to the train station and also very easy to walk around all the tourist places you would want to head to.

Walking distance to the lake and Central Train Station.

It was an easy walk to the hotel from the train station.

A short walk away from the train station, downtown Geneva, and other conveniences (large grocery store, shops, bus station, tram stop, etc.).

The hotel is a short walk from the train station or just one tram stop away if you don’t want to walk with your luggage.

It is a few minutes walk to the train station which is why we chose it

This charming hotel is close to the main railway station in Geneva and within easy walking distance of Lac Leman and the old town, which is well worth a visit.

The hotel is on a side street off the main road leading to the train station.

It’s very central and 5 minutes walk from the train station.

Close to the railway station, which makes access to the airport easy.

The hotel is 7 minutes from the train station, about 10 minutes from the lake, and about 20 minutes from the Cathedral and museums.

Top Tip: if you do feel uncomfortable with this then the easiest way to avoid this en route to the lake or central shopping areas is too simply exit the hotel and turn left, left again and walk the main street towards the train station; all the sites can be reached this way and doesn't add any undue time to your walk.

but the mattresses were uneven so uncomfortable for a couple.

Every time we left and returned to the hotel, we felt extremely uncomfortable walking through certain areas as we would become surrounded by groups of men walking extremely close to us and watching our every move.

While we did not have a problem, some may feel uncomfortable at night.

.I was glad to have been with my husband, because if I had been on a business trip on my own, I would have been very uncomfortable walking around alone.

but we stuck to the main streets and didn't feel uncomfortable (even though we were just 2 girls).

although it may be a bit uncomfortable it's not really dangerous.

Like others, we did feel a little uncomfortable walking the back streets late at night

Someone tall or overweight may feel uncomfortable in the bathroom as the bathroom and shower are both relatively small in space.

The beds themselves were very, very uncomfortable,

While it was bearable for me, I can imagine it getting pretty uncomfortable in the summer - so you might want to ask for a room towards the end of the corridor.

Hotel Kipling - Manotel Geneva

elevator

uncomfortable

poor

location

train-station

restaurant

There were two beds, one of which I used for stuff that would not fit elsewhere (there was no closet and the two beds took up most of the space in the room).

Unusual set up for the bathroom, your toilet is where a closet should be, your shower is a  glass door where others if not family can see you, lol.

There are no special features such as kettles or wardrobes.

It is certainly basic, the rooms are small (mine had a bunk crosswise above the bed as well), there is a simple shower and the toilet is basically a cupboard.

The rooms are small, there is no closet for your clothes, the sink is next to your bed..

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